Your computer includes Help and Support, an easily accessible collection of help
information, troubleshooters, and automated support. Use Help and Support to answer
questions about Windows and to help you quickly discover and use the many features of
your Gateway computer.
To start Help and Support:
■Click Start, then click Help and Support. Help and Support opens.
You can find help information by clicking a link, performing a search, or browsing the
index.
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Using Your Computer guide
Searching for a topic
To search for a topic in Help and Support, type a word or phrase (keyword) in the Search
box located at the top of any Help and Support screen, then click the arrowbutton.
For each search, you receive the following search result types:
■Suggested Topics - These topics are located in Help and Support and are relevant to
your search topic.
■Full-text Search Matches - These topics are located in Help and Support and contain
the words you entered in the
■Microsoft Knowledge Base - These topics are located on the Microsoft Web site and
contain the words you entered in the
Internet to search for and access these topics.
To view a list of your search results, click the results header for the type of results you
want to view.
Search box.
Search box. You must be connected to the
To view a topic, click the topic name in the
Search Results list.
Using Your Computer guide
In addition to this guide, the Using Your Computer guide has been included on your hard
drive. This guide includes information on using Windows, using the Internet, sending a
fax, and changing power-saving settings as well as other topics.
To access the Using Your Computer guide:
■Click Start, All Programs, then click Gateway Documentation.
www.gateway.com
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Chapter 1: Getting Help
Online help
Many programs provide information online so you can research a topic or learn how to
perform a task while you are using the program. You can access most online help
information by selecting a topic from a
You can search for information by viewing the help contents, checking the index, searching
for a topic or keyword, or browsing through the online help.
Help menu or by clicking a Help button.
Gateway contact information
For Technical Support, see the Gateway Business Service Plans guide that came with your
system.
Identifying your computer
You can find your computer’s serial number on a label on the side of the computer case.
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Chapter 2
Checking Out Your
Gateway Computer
• Identifying features
• Locating your computer serial number
• Locating the Microsoft Certificate of
Authenticity
• Locating the specifications for your
computer
• Purchasing accessories
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Chapter 2: Checking Out Your Gateway Computer
Front
Your computer includes the following components.
Recordable drives
CD/DVD/
(optional)
Diskette drive
Drive indicator
Power button/
power indicator
USB ports
IEEE 1394 ports
Microphone jack
Headphone jack
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ComponentIconDescription
Front
CD/DVD/Recordable
drives
Power button /
Power indicator
Diskette driveInsert a standard 3.5-inch diskette into the diskette drive. For more
USB ports Plug a USB (Universal Serial Bus) device (such as a printer, scanner,
IEEE 1394 portPlug an IEEE 1394 (also known as Firewire
Microphone jack
(pink or red)
Headphone jack
(green)
Use these drives to listen to audio CDs, install games and programs,
watch DVDs, and store large files onto recordable discs (depending on
drive type).
These drives may be CD, recordable CD, DVD, or recordable DVD drives.
To identify your drive types and for more information about your drives,
see “Identifying drive types” on page 29.
Press this button to turn the power on or off. You can also configure the
power button to operate in Standby/Resume mode or Hibernate mode.
The button lights when the computer is turned on.
information, see “Using the diskette drive” on page 28.
camera, keyboard, or mouse) into this port. For more information, see
“Installing a printer, scanner, or other peripheral device” on page 26.
®
or i.Link®) device (such as
a digital camcorder) into this 4-pin IEEE 1394 port. For more information,
see “Installing a printer, scanner, or other peripheral device” on page 26.
Plug a microphone into this jack. Although the default active microphone
jack is the one on the back of the computer, this jack can be activated
through your computer’s sound settings.
Plug powered, analog front speakers, an external amplifier, or
headphones into this jack.
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Chapter 2: Checking Out Your Gateway Computer
Back
Your computer includes the following components:
Power connector
Voltage switch
Case thumbscrew
PS/2 keyboard por t
Serial port
Video/TV out jack
TOSLink (optical
digital audio) port
Audio jacks
USB ports
VGA (monitor)
port
Kensington lock slot
PS/2 mouse port
Parallel port
IEEE 1394/FireWire™/
i.Link™ port
Ethernet
(network) jack
S-Video out jack
Case thumbscrew
Digital (monitor) port
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ComponentIconDescription
Power connectorPlug the power cord into this connector.
Voltage switchBefore turning on your computer, make sure that this switch is
in the correct position for the correct power available. The
switch is preset at the factory with the correct voltage for your
area.
In the United States, the utility power is supplied at a nominal
115 volts at 60 Hz. The power supply should always be set to
this when your computer is operating in the United States. In
other areas of the world, such as Europe, the utility power is
supplied at 230 volts at 50 Hz. If your computer is operating
in an environment such as this, the voltage switch should be
moved to 230.
®
PS/2 keyboard portPlug a Personal System/2
Serial portPlug a serial device (such as a digital camera) into this port.
For more information, see “Installing a printer, scanner, or other
peripheral device” on page 26.
Video/TV out jackPlug an RCA cable into this jack to connect a video device, such
as a TV or a video recorder.
(PS/2) keyboard into this port.
Back
TOSLINK (optical
digital audio) jack
Audio jacksPlug audio devices into these jacks.
USB portsPlug USB (Universal Serial Bus) devices (such as a printer,
VGA (monitor) portPlug a monitor into this port.
Kensington™
lock slot
PS/2 mouse portPlug a PS/2 mouse into this port.
Parallel portPlug a parallel device (such as a printer) into this port. For more
IEEE 1394 portsPlug IEEE 1394 (also known as Firewire
Plug a TOSLINK optical digital audio cable to this jack.
scanner, camera, keyboard, or mouse) into these ports. For
more information, see “Installing a printer, scanner, or other
peripheral device” on page 26.
Secure your computer to an object by connecting a Kensington
cable lock to this slot.
information, see “Installing a printer, scanner, or other
peripheral device” on page 26.
®
or i.Link®) devices
(such as a digital camcorder) into these 4-pin IEEE 1394 ports.
For more information, see “Installing a printer, scanner, or other
peripheral device” on page 26.
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Chapter 2: Checking Out Your Gateway Computer
ComponentIconDescription
Ethernet (network)
jack
S-Video out jack
(optional)
Case thumbscrewsRemove these screws before opening the case.
Digital (monitor)
port
Plug a 10/100 Ethernet network cable or a device (such as a
DSL or cable modem for a broadband Internet connection) into
this jack.
For more information, see “Networking Your Computer” on
page 71 or see “Learning about the Internet” in
Computer
access this guide, click Start, All Programs, then click
Gateway Documentation.
Plug a standard S-Video cable into this optional jack. Plug the
other end of the cable into an S-Video jack on a television.
Plug a digital monitor into this port. (optional)
which has been included on your hard drive. To
Using Your
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Locating your serial number
Locating your serial number
The label on the side of your computer case contains information that identifies your
computer serial number. Gateway Technical Support will need this information if you
call for assistance.
Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the back or side of your computer
includes the product key code for your operating system.
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Chapter 2: Checking Out Your Gateway Computer
Finding your specifications
For more information about your computer, such as memory size, memory type, and hard
drive size, visit Gateway’s Support page at support.gateway.com
links to additional Gateway documentation and detailed specifications.
. The Support page also has
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Accessories
Accessories
To order accessories, visit the Accessory Store at accessories.gateway.com.
Memory
Large programs, such as multimedia games or graphics programs, use a lot of memory. If
your programs are running more slowly than you think they should, try adding more
memory.
Printers
You can attach almost any type of printer to your computer. The most common types are
inkjet and laser printers, which print in color or black and white. See “Installing a printer,
scanner, or other peripheral device” on page 26 for more information about attaching a
printer.
Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser
printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards,
as well as documents.
Laser printers and cartridges are more expensive, but they print much faster than inkjet
printers. Laser printers are better than inkjet printers when you are printing large
documents.
Storage Devices
If you need additional storage space or you want to back up your files, you can add storage
devices to you computer.
With a recordable CD or DVD drive, you can free up hard drive space by backing up files,
then removing them from your hard drive. Writable CDs can hold as much as 700 MB of
data. Single layer writable DVDs can hold as much as 4700 MB of data. Dual layer writable
DVDs hold as much as 8500 MB of data. For more information about using recordable
drives, see “Creating CDs and DVDs” on page 31.
If you need to back up your entire system, you probably need a tape backup (TBU) drive.
TBU drives, like tape recorders, use magnetic tape cartridges to store data. Tape drive
cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of data.
If you want to increase your internal storage space, try replacing your existing hard drive
with a larger drive.
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Chapter 2: Checking Out Your Gateway Computer
USB flash drive
Use a USB flash drive for storing files or transferring files to another computer.
Uninterruptible power supplies
A standby, uninterruptible power supply (UPS) protects your computer from data loss
during a total power failure. A UPS uses a battery to keep your computer running
temporarily during a power failure so you can save your work and shut down your
computer correctly. A UPS may also provide protection from power surges.
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Chapter 3
Getting Started
• Using your computer safely
• Protecting your computer from power
source problems
• Turning your computer on and off
• Adjusting the volume
• Connecting the modem and network
• Installing peripheral devices
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Chapter 3: Getting Started
Working safely
Before using your computer, read the following recommendations for setting up a safe and
comfortable work area and avoiding discomfort and strain.
Top of screen is not
higher than eye level
Screen is
perpendicular to
Hands and
arms are
parallel to
the floor
your line of sight
Feet are flat on the floor
Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly
into your eyes.
■Position the computer desk and monitor so you can avoid glare on your screen and
light shining directly into your eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter on your monitor.
■Use soft, indirect lighting in your work area. Do not use your computer in a dark room.
■Avoid focusing your eyes on your computer screen for long periods of time. Look away
from your computer occasionally, and try to focus on distant objects.
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Working safely
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make sure that the desk is the
appropriate height and the chair helps you maintain good posture.
■Select a flat surface for your computer desk.
■Adjust the height of the computer desk so your hands and arms are positioned parallel
to the floor when you use the keyboard and mouse. If the desk is not adjustable or
is too tall, consider using a keyboard drawer.
■Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps
your body relaxed.
■Position your chair so the keyboard is at or slightly below the level of your elbow.
This position lets your shoulders relax while you type.
■Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to distribute
your weight evenly on the chair and relieve pressure on the back of your thighs.
■Adjust the back of the chair so it supports the lower curve of your spine. You can use
a pillow or cushion to provide extra back support.
Setting up your computer and computer accessories
■Set up the monitor so the top is no higher than eye level, the monitor controls are
within reach, and the screen is tilted to be perpendicular to your line of sight.
■Place your keyboard and mouse at a comfortable distance. You should be able to reach
them without stretching.
■Set paper holders at the same height and distance as the monitor.
Sitting at your computer
■Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed
position when you type.
■Do not slouch forward or lean far back. Sit with your back straight so your knees,
hips, and elbows form right angles when you work.
■Take breaks to stand and stretch your legs.
■Avoid twisting your torso or neck.
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Chapter 3: Getting Started
Avoiding discomfort and injury from repetitive strain
■Vary your activities to avoid excessive repetition.
■Take breaks to change your position, stretch your muscles, and relieve your eyes.
■Find ways to break up the work day, and schedule a variety of tasks.
Protecting from power source problems
During a power surge, the voltage level of electricity coming into your computer can
increase to far above normal levels and cause data loss or system damage. Protect your
computer and peripheral devices by connecting them to a surge protector, which absorbs
voltage surges and prevents them from reaching your computer.
WarningHigh voltages can enter your computer through both the power cord
and the modem connection. Protect your computer by using a surge
protector. If you have a telephone modem, use a surge protector that
has a modem jack. If you have a cable modem, use a surge protector
that has an antenna/cable TV jack. During an electrical storm, unplug
both the surge protector and the modem.
An uninterruptible power supply (UPS) supplies battery power to your computer during a
power failure. Although you cannot run your computer for an extended period of time
with a UPS, a UPS lets you run your computer long enough to save your work and shut
down your computer normally.
Checking the voltage selection
A power supply is integrated into your computer to provide power to the system board,
add-in cards, and peripheral devices. The voltage selection for your location is typically
set at the factory. Use the power selection switch on the back of your computer to set the
power supply to 115V or 230V. To verify that your system has the correct setting for your
environment, check the voltage selection switch.
CautionIf you set the voltage selection switch incorrectly, your system will be
damaged. Make sure this switch is set correctly for your location
before turning on your computer.
In the United States, the utility power is supplied at a nominal 115
volts at 60 Hz. The power supply should always be set to this when
your computer is operating in the United States. In other areas of the
world, such as Europe, the utility power is supplied at 230 volts at
50 Hz. If your computer is operating in an environment such as this,
the voltage switch should be moved to 230.
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Starting your computer
To set the voltage selection switch:
■Use a tool such as an opened paper clip to slide the voltage selection switch to the
correct voltage position.
Voltage switch
Starting your computer
To start your computer:
1 Connect the cables to your computer. See the setup poster for setup instructions.
2 Turn on your computer.
3 If you are starting your computer for the first time, follow the on-screen instructions
to set up your computer.
ImportantYour computer has a built-in variable speed fan. In addition, your
computer uses a powerful processor which produces heat. Both the
system fan and processor can run at different speeds at times to
ensure proper system cooling. You may notice an increase in the fan
noise when the fan is running at high speed and a decrease in the
fan noise when it switches to normal speed.
4 Turn on any peripheral devices, such as printers or scanners, and see the
documentation that came with the device for setup instructions.
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Chapter 3: Getting Started
Waking up your computer
When you have not used your computer for several minutes or have not turned off your
computer, it may enter a power-saving mode called Standby. While in Standby, the power
indicator flashes.
If your computer is in Standby mode, move the mouse or press the power button to “wake”
it up.
Tips & TricksFor more information about changing the power button mode, see
“Changing Power-Saving Settings” in
been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Using Your Computer
which has
Turning off your computer
WarningWhen you turn off your computer, certain components in the power
supply and system board remain energized. In order to remove all
electrical power from your computer, unplug the power cord and
modem cable from the wall outlets. We recommend disconnecting the
power cord and modem cable when your computer will not be used
for long periods.
For more information about changing the power button mode, see
“Changing Power-Saving Settings” in
been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Using Your Computer
which has
To turn off your computer:
1 Click Start, then click Turn Off Computer. The Turn O ff Computer dialog box opens.
2 Click Turn Off. Windows shuts down and turns off your computer.
ImportantIf for some reason you cannot use the Turn Off Computer option in
Windows to turn off your computer, press and hold the power button
for about five seconds, then release it.
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Restarting (rebooting) your computer
Restarting (rebooting) your computer
If your computer does not respond to keyboard or mouse input, you may have to close
programs that are not responding. If closing unresponsive programs does not restore your
computer to normal operation, you may have to restart (reboot) your computer.
To close unresponsive programs and restart your computer:
1 Press CTRL+ALT+DEL. The Task Manager window opens.
2 Click the Applications tab, then click the program that is not responding.
3 Click End Task.
4 Click X in the top-right corner of the Windows Task Manager dialog box.
5 If your computer does not respond, turn it off, wait ten seconds, then turn it on again.
ImportantIf your computer does not turn off, press and hold the power button
for about five seconds, then release it.
As a part of the regular startup process, a program to check the disk status runs
automatically. When the checks are finished, Windows starts.
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Chapter 3: Getting Started
Using the keyboard
Standard keyboard
This keyboard is the basic model of keyboard available with your computer.
Function keysNavigation keys Indicators
Windows keysApplication
Press these keys...To...
Function keysStart program actions. Each program uses different function keys for
different purposes. See the program documentation to find out more
about the function key actions.
Navigation keysPress these keys to move the cursor to the beginning of a line, to the
end of a line, up the page, down the page, to the beginning of a
document, or to the end of a document.
IndicatorsShow if your
activated. Press the corresponding key to activate the function.
Windows keysPress one of these keys to open the Windows Start menu. These keys
can also be used in combination with other keys to open utilities like
F (Search utility), R (Run utility), and E (Explorer utility).
Application keyAccess shortcut menus and help assistants in Windows.
Directional keysMove the cursor up, down, right, or left.
Numeric keypadUse these keys to type numbers when the numeric keypad (
is turned on.
NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are
key
Directional
keys
Numeric
keypad
NUM LOCK)
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Multifunction keyboard
This keyboard is the full-featured model available with your computer.
Function keysNavigation keysIndicators
Using the keyboard
Press these
Windows keysApplication
key
To...
Directional
keys
Numeric
keypad
keys...
Function keysStart program actions. Each program uses different function keys for different
purposes. See the program’s help to learn more about function key actions.
Navigation keysPress these keys to move the cursor to the beginning of a line, to the end
of a line, up the page, down the page, to the beginning of a document, or
to the end of a document.
IndicatorsShow if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated.
Press the corresponding key to activate the function.
Windows keysPress this key to open the Windows Start menu. This key can also be used
in combination with other keys to open utilities like
utility), and
Application keyAccess shortcut menus and help assistants in Windows.
Directional keysMove the cursor up, down, right, or left.
Numeric keypadUse these keys to type numbers when the numeric keypad (
turned on.
E (Explorer utility).
F (Search utility), R (Run
NUM LOCK) is
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Chapter 3: Getting Started
Special-function buttons
Previous
Play/Pause
Volume down
Vol u m e u p
Special-function buttons
PreviousReturn to the previous CD track or DVD chapter.
Play/PauseStart or pause the play of the CD or DVD.
StopStop the play of CD or DVD.
NextMove to the next CD track or DVD chapter.
IconsPress to...
Mute
My Documents
Stop
Help
Next
Search
InternetE-mail
Volume downDecrease the volume.
Volume upIncrease the volume.
MuteTurn off all sound.
My DocumentsOpens the My Documents folder. You can customize this
button to open another program.
HelpOpen online help. You can customize this button to open
another program.
E-mailOpen your e-mail program. You can customize this
button to open another program.
SearchOpen online search. You can customize this button to
open another program.
InternetOpen your Web browser. You can customize this button
to open another program.
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