Ford Ranger 2004, Expedition 2004, Excursion 2004, F-150 2004, Freestar 2004 Service Guide

2004 Model Year

Scheduled Maintenance Guide

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Copyright © 2003 Ford Motor Company

Scheduled Maintenance 1

GENERAL OWNER’S INFORMATION

Vehicle Identification Number (VIN):

Owner Name:

Address:

Your satisfaction is our #1 goal. If you have questions or concerns about your vehicle, we suggest you follow these steps:

1.Contact your Sales Representative or Service Advisor at your selling/servicing dealership.

2.If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.

3.If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center.

In the US, contact:

Ford Motor Company Customer Assistance Center

16800 Executive Plaza Drive, P.O. Box 6248 Dearborn, Michigan 48126

1-800-392-3673 (FORD)

TDD for the hearing impaired: 1-800-232-5952

In Puerto Rico and Virgin Islands, contact:

Ford Motor Company Caribbean Inc.

P.O. Box 11957, Caparra Heights Station San Juan, PR 00922-1957

Telephone: [phone] Fax: [phone] E-mail: [e-mail]

In Caribbean, Central America, Israel and Sub-Saharan Africa, contact:

Ford Motor Company

Worldwide Direct Market Operations

Attention: Owner Relations

1555 Fairlane Drive, Fairlane Business Park #3 Allen Park, MI 48101 U.S.A.

Telephone: [phone] Fax: [phone] E-mail: [e-mail]

In the Middle East and North Africa, contact:

Ford Middle East and North Africa Customer Assistance Center

In Canada, contact:	API World Tower 17th Floor
Customer Assistance Center	Sheikh Zayed Road
Ford Motor Company of Canada, Limited	Dubai, United Arab Emirates
P.O. Box 2000	Telephone: [phone]
Oakville, Ontario L6J 5E4	Fax: [phone]
1-800-565-3673 (FORD)	E-mail: [e-mail]
2 Scheduled Maintenance

FIND YOUR WAY

Table of Contents

General Owner’s Information . . . . . . . . . . . . . . . . . . . . . . . . . .1

General Maintenance Information . . . . . . . . . . . . . . . . . . . . .5–6

Owner Checks and Services . . . . . . . . . . . . . . . . . . . . . . . . . . .7

s’Owner General

Information

Quality Care Maintenance . . . . . . . . . . . . . . . . . . . . . . . . .8–12

Care Quality

Maintenance

Normal Schedule Trucks, Fullsize Vans & SUVs . . . . . . . . .15–29

Normal Schedule Cars & Minivans . . . . . . . . . . . . . . . . . .

30–42

Special Operating Conditions . . . . . . . . . . . .	. . . . . . . . . .43–44
Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . .45–46
Premium Gold Coolant Change Record . . . . . .	. . . . . . . . . . . .47
	Scheduled Maintenance 3

SUVs & Vans	Fullsize Trucks,	Schedule Normal
& Cars	Normal
Minivans	Schedule
Exceptions	& Conditions	Operating Special

FIND YOUR WAY

Today’s vehicles are more sophisticated than ever and need to be properly maintained to help ensure they operate at the highest level.

4 Scheduled Maintenance

GENERAL MAINTENANCE INFORMATION

Get the most from your vehicle with routine maintenance.

Routine maintenance is the best way to help ensure you get the performance, dependability, long life and resale value you expect from your vehicle. This is exactly why we’ve put together the Scheduled Maintenance Guide. Basically, it outlines what you need to do to your vehicle and when. The focus is on maintaining

your vehicle while it’s running great, which goes a long way toward preventing major repairs and expenses later.

Here are a few suggestions to help you get started on the road to routine maintenance: --Familiarize yourself with your vehicle by going through your Owner’s Guide

--Take a few minutes to review this handy Scheduled Maintenance Guide --Make it a habit to use this guide to record scheduled maintenance

--Consider Quality Care Auto Service at your Ford, Lincoln and Mercury Dealership for all your vehicle’s needs

Protect your warranty!

Routine maintenance is not only the best way to help keep your vehicle running great, it’s also the best way to protect your warranty. While maintenance and repair services may be performed by you or by any

automotive service provider you choose, it is your responsibility to see that all scheduled maintenance is performed and that the materials used meet Ford Engineering specifications. Failure to perform scheduled maintenance specified in this guide will invalidate warranty coverage on parts affected by the lack of maintenance. We

can’t stress enough how important it is to keep records of all maintenance. This guide will help you do just that. While Ford Motor Company will not deny a warranty claim simply because there is no documentation,

damage or failures due to a lack of proper maintenance or neglect are not covered under warranty.

Keeping maintenance records is easy with the Scheduled Maintenance Guide.

It’s important to document the maintenance of your vehicle. Every time you bring your vehicle in for scheduled maintenance, be sure to present this guide and certify the work. Also record the date of service, mileage

at the time of service, and attach your receipt. Not only will this make record keeping easy, but also should your vehicle ever require warranty coverage, you will have all the documentation to show you’ve properly

maintained it.

s’Owner General

Information

Scheduled Maintenance 5

General Owner’s Information

GENERAL MAINTENANCE INFORMATION

Determine which maintenance schedule to follow.

It’s important to follow the maintenance schedule that most closely mirrors your driving habits and the conditions under which you drive. For this reason, the Scheduled Maintenance Guide is divided into two basic

maintenance schedules: the ‘‘Normal Schedule’’ (further segmented into ‘‘Trucks, Fullsize Vans & SUVs’’ and ‘‘Cars & Minivans’’) and ‘‘Special Operating Conditions.’’

Determining which maintenance schedule is right for you is easy. For the most part, do you drive your Ford, Lincoln or Mercury vehicle under typical, everyday conditions? If so, follow the ‘‘Normal Schedule Trucks, Fullsize Vans & SUVs,’’ or ‘‘Normal Schedule Cars & Minivans.’’

Special Operating Conditions:

If you feel you may not operate your vehicle under normal / everyday day conditions, but primarily under the special operating conditions outlined below, you will need to increase the frequency of some maintenance operations.

•Towing or carrying heavy loads

•Extensive idling and/or driving at low-speeds for long distances

•Driving in dusty conditions

•Off-road operation

•Use of E85 fuel 50% of the time or greater (flex fuel vehicles only)

Important: For further details and information regarding these special operating conditions see page 43.

Exceptions

There are some exceptions to all schedules for specific vehicles and special applications, outlined below. You will find further information under Exceptions on page 45

•Engine oil and Premium Gold coolant - time and mileage based interval

•Natural Gas and Propane Vehicles - fuel tank inspection intervals

•Class A Motorhome - change the brake fluid and automatic transmission fluid

•Normal vehicle axle - maintenance and lubrication

•Police and Taxi vehicle axles - maintenance and lubrication

Last of all, if you’re unsure about which maintenance schedule to follow, ask your Ford, Lincoln or Mercury Dealership, or visit our website at www.ford.com, then go to the service pick.

6 Scheduled Maintenance

General Owner’s Information

OWNER CHECKS AND SERVICES

It is recommended that the following basic maintenance checks and inspections be performed at the designated time intervals. See owner’s guide for more information.

Check Every Month for All Vehicles:

Check function of all interior and exterior lights.

Check tires for wear and proper air pressure.

Check air pressure in spare tire.

Check engine oil fluid level.

Check windshield washer solvent fluid level.

Check Every Six Months for All Vehicles:

Check lap/shoulder belts and seat latches for wear and function.

Check that externally mounted spare tire is tight (see Owner’s Guide).

Check power steering fluid level.

Check washer spray, wiper operation, and clean all wiper blades (replace blades as necessary).

Check parking brake for proper operation.

Check and lubricate all hinges, latches, door check straps (see dealer) and outside locks.

Check and lubricate upper and lower sliding door tracks, if equipped.

Check and clean sliding door contact switches, if equipped.

Check and lubricate door rubber weatherstrips.

Check and clean body and door drain holes.

Check safety warning lamps (brake, ABS, air bag, safety belt) for operation.

Check cooling system fluid level and coolant strength.

Check battery connections and clean if necessary.

Check clutch fluid level, if equipped.

Check at 5,000 Miles:

Adjust clutch by lifting pedal.

(manual transmission Mustang only – see Owner’s Guide)

Scheduled Maintenance 7

s’Owner General

Information

General Owner’s Information

QUALITY CARE MAINTENANCE

When planning your maintenance services, consider Quality Care Auto Service at your Ford, Lincoln, and Mercury dealership for all your vehicle’s needs.

Get the most from your service and maintenance visits with Quality Care Auto Service.

There are a lot of reasons why Quality Care Auto Service at your Ford, Lincoln or Mercury Dealership is a great way to help keep your vehicle running great.

Convenience

To make Quality Care Auto Service even more convenient, in many cases, you’ll find extended evening hours and Saturday hours. How’s that for quality service?

Factory-trained Technicians

Ford and Lincoln Mercury service technicians participate in extensive factory-sponsored training to help them become the experts on the operation of your vehicle. Many participate in Ford-sponsored training to become certified. Ask your dealer about the training and certification their technicians have received.

Genuine Ford and Motorcraft Replacement Parts

Ford and Lincoln Mercury dealerships stock Ford and Motorcraft branded replacement parts. These parts meet or exceed Ford Motor Company’s specifications, and we stand behind them. Maintenance parts installed at your Ford or Lincoln Mercury dealership carry a nationwide, 12 months, 12,000 mile parts and labor limited warranty. Your dealer can give you details.

Value Shopping for Your Vehicle’s Maintenance Needs

Your dealership recognizes the competitive landscape of maintenance and light repair automotive services. With factory-trained technicians, and one-stop service from routine maintenance like oil changes and

tire rotations to repairs like brake service, check out the value your Ford and Lincoln Mercury dealers can offer.

8 Scheduled Maintenance

Quality Care Maintenance

QUALITY CARE MAINTENANCE

When parts on your vehicle need replacing, you should not settle for anything that does not meet Ford Motor Company’s specifications. Motorcraft and Genuine Ford branded parts meet these specifications. You can find them at your Ford, Lincoln and Mercury Dealership. Look for the following brands as one way to ensure the parts you are putting on your vehicle meet the maintenance requirements.

Care Quality

Maintenance

Scheduled Maintenance 9

Quality Care Maintenance

QUALITY CARE MAINTENANCE

Tires

Tire maintenance and replacement selection when necessary are critical to your vehicle’s performance and helping keep you and your passengers safe. Make sure all tires and wheels are of the same size,

type, tread design, brand and load-carrying capacity, because they can affect the safety and performance of your vehicle. When you need to replace your tires, consider visiting your Ford or Lincoln-Mercury

dealership for name-brand tires and people who know your vehicle.

Batteries

The technicians at your Ford and Lincoln Mercury dealership can determine the health of your vehicle’s battery during any service visit. The Motorcraft Tested Tough Max Series with its long-life design outlasted the competitive long-life batteries by up to 200%. That’s one reason why we stand behind this battery with a national 3 year, free-replacement and prorated-cost thereafter up to 100 months with unlimited mileage. Should your battery need to be replaced, consider any one of the batteries that bear the Motorcraft

name.

10 Scheduled Maintenance

Quality Care Maintenance

QUALITY CARE MAINTENANCE

Brakes

Technicians at your Ford or Lincoln Mercury dealer can install the right brake parts for your vehicle. Ford Original Equipment and Motorcraft replacement brake pads, shoes, rotors and drums meet the stringent standards of Ford Motor Company engineers.

In addition, all Ford Original Equipment replacement brake pads, shoes, rotors and drums are vehicle tested for durability and noise suppression while being Federal Motor Vehicle Safety Standard (FMVSS)

compliant. The right brake parts and repair work is essential to ensure your vehicle operates as it should.

Care Quality

Maintenance

Oil & Lubricants

It is important to stick to a regular maintenance schedule for changing your vehicle’s oil and lubricants. Motorcraft Oils and Lubricants meet the stringent standards set by Ford Motor Company. Motorcraft Oils are formulated to reduce engine friction, improve fuel economy, and protect against deposits and wear. The American Petroleum Industry certifies them, so you know Motorcraft oil stands up to the tests of both Ford and independent engineers.

Scheduled Maintenance 11

Quality Care Maintenance

QUALITY CARE MAINTENANCE

COLLISION

An accident is an upsetting experience and collision repair is often complicated and confusing. Here are a few pointers to help you better understand the collision repair process and make sure your vehicle is properly repaired with the right parts. A properly repaired vehicle can help a vehicle retain its value.

Your rights as a consumer

As a consumer, you are within your rights to insist on original equipment replacement parts. These genuine parts are made by the manufacturer to meet stringent criteria for fit, finish, structural integrity,

corrosion protection and dent resistance, just like the parts that were originally on your vehicle. Insist on genuine Ford replacement parts.

The collision shop

Many Ford, Lincoln, and Mercury Dealerships offer collision repair services. Ask your selling dealership about their capabilities to help with a collision repair.

Parts

Genuine Ford Collision Parts are designed, engineered, and warranted by Ford Motor Company. See your dealer for limited warranty details. They are manufactured to the same specifications as those on your vehicle when it was built. The right collision parts can help your vehicle better maintain its value.

12 Scheduled Maintenance

Quality Care Maintenance

MULTI-POINT INSPECTION

In order to keep your vehicle running right, it is important that you have the systems on your vehicle checked regularly. This can help identify any potential issue before there are any problems. Ford Motor Company suggests the following multi-point inspection to be performed at every scheduled maintenance as the

way to ensure your vehicle keeps running great.

MULTI-POINT INSPECTION - Recommended at every visit

Check and top up fluid levels:

brake

coolant recovery reservoir

manual and automatic transmission

power steering

window washer

Inspect tires for wear and check air pressure, including spare.

Check exhaust system for leaks, damage, loose parts and foreign material.

Check battery performance.

Check operation of horn, exterior lamps, turn signals and hazard warning lights.

Check radiator, coolers, heater and air conditioning hoses.

Inspect windshield washer spray and wiper operation.

Check windshield for crack, chips and pitting.

Inspect for oil and fluid leaks.

Inspect air cleaner filter.

Inspect half shaft dust boots, if equipped.

Check shocks and struts and other suspension components for leaks and damage.

Care Quality

Maintenance

Scheduled Maintenance 13

Quality Care Maintenance

MULTI-POINT INSPECTION

If you are at your Ford, Lincoln, Mercury dealership for your vehicle maintenance, be sure to ask your expert technician about the Quality Care Report Card. It’s a comprehensive way to perform a thorough inspection of your vehicle. It is your receipt that gives you immediate feedback! You’ll know what’s been

checked, what’s okay, as well as those things that may require future or immediate attention. The Quality Care Report Card is one more way to keep your vehicle running great!

14 Scheduled Maintenance

Quality Care Maintenance

	NORMAL SCHEDULE TRUCKS, FULLSIZE VANS & SUVS
	5,000 miles
Change	engine oil and replace oil filter.
				DEALER VALIDATION:
Inspect	tires for wear and rotate.
Multi-point inspection (recommended)
			RO#:	P&A CODE:
			DATE:	MILEAGE:
	10,000 miles
Change	engine oil and replace oil filter.
				DEALER VALIDATION:
Inspect tires for wear. Rotation recommended for
optimal	tire life.
Multi-point inspection (recommended)
			RO#:	P&A CODE:			SUVs&Vans	ScheduleNormal FullsizeTrucks,
			DATE:	MILEAGE:
	15,000 miles
Change	engine oil and replace oil filter.
Inspect	tires for wear and rotate.
Inspect	automatic transmission fluid level, if
equipped with dipstick.
Inspect brake pads/shoes/rotors/drums, brake				DEALER VALIDATION:
lines & hoses, and parking brake system.
Inspect wheel ends for endplay and noise.
Inspect engine cooling system and hoses.
Inspect	steering linkage, ball joints, suspension
and, if equipped, half shafts, driveshaft and
u-joints.			RO#:	P&A CODE:
Replace	cabin air filter, if equipped.
Lubricate 4X2 ball joints and steering linkage if			DATE:	MILEAGE:
equipped with zerk fittings.
Inspect	and lubricate 4X4 front axle shaft u-joints
(F250/350/450/550 and Excursion).
Multi-point inspection (recommended)
				Scheduled Maintenance 15

Normal Schedule Trucks, Fullsize Vans & SUVs