User's Guide
CMP0056-04 EN
SC-P20000 Series/SC-P10000 Series User's Guide
Copyrights and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.
EPSON®, Epson UltraChrome®, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft®, Windows® and Windows Vista® are registered trademarks of Microsoft Corporation.
Apple®, Macintosh®, and Mac OS® are registered trademarks of Apple Inc.
Intel® is a registered trademark of Intel Corporation.
PowerPC® is a registered trademark of International Business Machines Corporation.
Adobe, Adobe RGB (1998), Lightroom, Photoshop, PostScript®3™, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
© 2015 Seiko Epson Corporation. All rights reserved.
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SC-P20000 Series/SC-P10000 Series User's Guide
Contents
Copyrights and Trademarks
Introduction
Important Safety Instructions. . . . . . . . . . . . . . . . . 6
The symbols on the product . . . . . . . . . . . . . . . . 6 When choosing a place for this product. . . . . . . . 6 When setting up this product. . . . . . . . . . . . . . . 6 When using this product. . . . . . . . . . . . . . . . . . . 7 When handling the ink cartridges. . . . . . . . . . . . 7
Note on this Guide. . . . . . . . . . . . . . . . . . . . . . . . . 7
Meaning of Symbols. . . . . . . . . . . . . . . . . . . . . . 7
Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating System Versions. . . . . . . . . . . . . . . . . 8
Printer Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Inside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Side/Back. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Roll paper adapter. . . . . . . . . . . . . . . . . . . . . . . 15 Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . 15 Screen View. . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Realizing High Resolution and Productivity. . . . 19
Superior Ease of Use. . . . . . . . . . . . . . . . . . . . . 20
Various Options. . . . . . . . . . . . . . . . . . . . . . . . 20
Notes on Usage and Storage. . . . . . . . . . . . . . . . . . 21
Installation space. . . . . . . . . . . . . . . . . . . . . . . 21 Notes when using the printer. . . . . . . . . . . . . . . 21 Notes when not using the printer. . . . . . . . . . . . 22 Notes on handling ink cartridges. . . . . . . . . . . . 22 Notes on handling paper. . . . . . . . . . . . . . . . . . 23
Introducing the Software. . . . . . . . . . . . . . . . . . . . 25
Software on the Disc. . . . . . . . . . . . . . . . . . . . . 25 Software on the Website. . . . . . . . . . . . . . . . . . 28 Remote Manager. . . . . . . . . . . . . . . . . . . . . . . . 29
Starting and Closing Software. . . . . . . . . . . . . . . . 29
Starting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Closing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Uninstalling Software. . . . . . . . . . . . . . . . . . . . . . 30
Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Basic Operations
Loading and Removing the Roll Paper. . . . . . . . . . 31
Attaching the Roll Paper Adapter. . . . . . . . . . . . 31
Loading Roll Paper. . . . . . . . . . . . . . . . . . . . . . 33 Cutting the roll paper. . . . . . . . . . . . . . . . . . . . 35 Removing Roll Paper. . . . . . . . . . . . . . . . . . . . . 37
Loading and Removing Cut Sheets. . . . . . . . . . . . . 38
Loading Cut Sheets. . . . . . . . . . . . . . . . . . . . . . 38
Removing Cut Sheets. . . . . . . . . . . . . . . . . . . . 40
Loading and Removing Poster Board. . . . . . . . . . . 41
Loading Poster Board. . . . . . . . . . . . . . . . . . . . 41
Removing Poster Board. . . . . . . . . . . . . . . . . . . 43
Checking and Setting the Paper Type. . . . . . . . . . . 44
Checking the Paper Type. . . . . . . . . . . . . . . . . . 44
Paper Type Settings. . . . . . . . . . . . . . . . . . . . . . 44
Replacing Paper. . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using the Auto Take-up Reel Unit. . . . . . . . . . . . . 46
Using the Control Panel. . . . . . . . . . . . . . . . . . 47 Attaching the Roll Core. . . . . . . . . . . . . . . . . . . 48 Attaching the Paper. . . . . . . . . . . . . . . . . . . . . . 50 Using the Tensioner. . . . . . . . . . . . . . . . . . . . . 53 Removing Paper from the Auto Take-up Reel Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Storing the Sensor. . . . . . . . . . . . . . . . . . . . . . . 55
Using the Paper Basket. . . . . . . . . . . . . . . . . . . . . 56
Usage Position. . . . . . . . . . . . . . . . . . . . . . . . . 56
Storing the Cloth. . . . . . . . . . . . . . . . . . . . . . . . 56
Basic Printing Methods. . . . . . . . . . . . . . . . . . . . . 57
Printing (Windows). . . . . . . . . . . . . . . . . . . . . 57
Printing (Mac OS X). . . . . . . . . . . . . . . . . . . . . 58
Canceling Printing (Windows). . . . . . . . . . . . . 60
Canceling Printing (Mac OS X). . . . . . . . . . . . . 61
Canceling Printing (from the Printer). . . . . . . . 61
Printable area. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Roll Paper Printable Area. . . . . . . . . . . . . . . . . 61
Cut Sheets Printable Area. . . . . . . . . . . . . . . . . 62
Setting Power Saving. . . . . . . . . . . . . . . . . . . . . . . 63
Using the Optional Hard Disk Unit
Function Summary. . . . . . . . . . . . . . . . . . . . . . . . 64
Extended functions. . . . . . . . . . . . . . . . . . . . . . 64 Print Job Management. . . . . . . . . . . . . . . . . . . 64 Data on a Hard Disk. . . . . . . . . . . . . . . . . . . . . 65
Saving Print Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . 65
Viewing and Printing Saved Print Jobs. . . . . . . . . . 67
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SC-P20000 Series/SC-P10000 Series User's Guide
Contents
Using the Printer Driver(Windows)
Displaying the Settings Screen. . . . . . . . . . . . . . . . 68
Display from the Control Panel. . . . . . . . . . . . . 68
Displaying Help. . . . . . . . . . . . . . . . . . . . . . . . . . 69
Click the Help Button to Display. . . . . . . . . . . . 69 Right-click on the item you want to check and display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Customizing the Printer Driver. . . . . . . . . . . . . . . 70
Saving various settings as your Select Settings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Adding a Paper Type . . . . . . . . . . . . . . . . . . . . 70 Rearranging display items. . . . . . . . . . . . . . . . . 72
Summary of the Utility Tab. . . . . . . . . . . . . . . . . . 73
Using the Printer Driver(Mac OS X)
Displaying the Settings Screen. . . . . . . . . . . . . . . . 75
Displaying Help. . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using Presets. . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Saving to Presets. . . . . . . . . . . . . . . . . . . . . . . . 75 Deleting from Presets. . . . . . . . . . . . . . . . . . . . 76
Using Epson Printer Utility 4. . . . . . . . . . . . . . . . . 77
Starting Epson Printer Utility 4. . . . . . . . . . . . . 77
Epson Printer Utility 4 Functions. . . . . . . . . . . . 77
Printing Varieties
Auto Color Adjustment by PhotoEnhance
(Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . . 78
Correct color and print. . . . . . . . . . . . . . . . . . . . . 79
Printing Black and White Photos. . . . . . . . . . . . . . 82
Borderless Printing. . . . . . . . . . . . . . . . . . . . . . . . 85
Types of Borderless Printing Methods. . . . . . . . 85 Supported Paper. . . . . . . . . . . . . . . . . . . . . . . . 85 About Roll Paper Cutting. . . . . . . . . . . . . . . . . 86 Setting Procedures for Printing. . . . . . . . . . . . . 87
Enlarged/Reduced Printing. . . . . . . . . . . . . . . . . . 89
Fit to Page/Scale to fit paper size. . . . . . . . . . . . 90 Fit to Roll Paper Width(Windows Only). . . . . . 91 Custom Scale Setting. . . . . . . . . . . . . . . . . . . . . 92
Multi-Page Printing. . . . . . . . . . . . . . . . . . . . . . . 93
Poster Printing (Enlarge to cover several sheets
and print - Windows only). . . . . . . . . . . . . . . . . . 95
Setting Procedures for Printing. . . . . . . . . . . . . 95 Joining the output paper together. . . . . . . . . . . 97
Printing at Non-Standard Sizes. . . . . . . . . . . . . . 100
Banner printing (on roll paper). . . . . . . . . . . . . . 102
Layout Manager(Windows Only). . . . . . . . . . . . . 104
Setting Procedures for Printing. . . . . . . . . . . . 105 Saving and Recalling Settings. . . . . . . . . . . . . . 107
Color Management Printing
About Color Management. . . . . . . . . . . . . . . . . . 108
Color Management Print Settings. . . . . . . . . . . . 108
Setting profiles. . . . . . . . . . . . . . . . . . . . . . . . 109
Setting color management with the applications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Setting color management with the printer driver
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Color management printing by Host ICM (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Color management printing by ColorSync
(Mac OS X). . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Color management printing by Driver ICM(Windows Only). . . . . . . . . . . . . . . . . . . 112
Using the Control Panel Menu
Menu Operations. . . . . . . . . . . . . . . . . . . . . . . . 115
Menu List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Print Queues. . . . . . . . . . . . . . . . . . . . . . . . . . 116
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . 118
Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Menu Descriptions. . . . . . . . . . . . . . . . . . . . . . . 122
Print Queues menu. . . . . . . . . . . . . . . . . . . . . 122 Paper menu. . . . . . . . . . . . . . . . . . . . . . . . . . 123 Maintenance menu. . . . . . . . . . . . . . . . . . . . . 128 Setup menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Maintenance
Maintaining the Print Head and so on. . . . . . . . . 141
Maintenance Operations. . . . . . . . . . . . . . . . . 141 Checking for clogged nozzles. . . . . . . . . . . . . . 142 Cleaning the print head. . . . . . . . . . . . . . . . . . 143 Adjusting print misalignments (Head
Alignment). . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Paper Feed Adjust. . . . . . . . . . . . . . . . . . . . . . 148
Replacing Consumables. . . . . . . . . . . . . . . . . . . . 150
Replacing Ink Cartridges. . . . . . . . . . . . . . . . . 150
Replacing Maintenance Boxes. . . . . . . . . . . . . 152
Replacing the Cutter. . . . . . . . . . . . . . . . . . . . 153
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . 155
Cleaning the outside. . . . . . . . . . . . . . . . . . . . 155 Cleaning the inside. . . . . . . . . . . . . . . . . . . . . 155
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SC-P20000 Series/SC-P10000 Series User's Guide
Contents
Problem Solver
What to do When a Message is Displayed. . . . . . . 159
When a Maintenance Call/Service Call Occurs. . . 163
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . 164
You cannot print (because the printer does not work). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 The printer sounds like it is printing, but
nothing prints. . . . . . . . . . . . . . . . . . . . . . . . . 166 The prints are not what you expected. . . . . . . . 166 Feeding or ejecting problems. . . . . . . . . . . . . . 174 Others. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Appendix
Options and Consumable Products. . . . . . . . . . . 179
Epson Special Media. . . . . . . . . . . . . . . . . . . . 179 Ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . 179 Others. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Supported Media. . . . . . . . . . . . . . . . . . . . . . . . . 182
Epson Special Media Table. . . . . . . . . . . . . . . 182 Supported Commercially Available Paper. . . . . 195 Before Printing on Commercially Available
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Notes When Moving or Transporting the Printer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Settings when transporting/storing in an environment of -10°C or less. . . . . . . . . . . . . . 199 Notes When Moving the Printer. . . . . . . . . . . 200 Notes on Transporting. . . . . . . . . . . . . . . . . . 200 Notes when reusing the printer. . . . . . . . . . . . 201
System Requirements. . . . . . . . . . . . . . . . . . . . . 202
System Requirements of the Printer Driver. . . . 202
Specifications Table. . . . . . . . . . . . . . . . . . . . . . . 203
Information of EU Declaration of Conformity
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Where To Get Help
Technical Support Web Site. . . . . . . . . . . . . . . . . 205
Contacting Epson Support. . . . . . . . . . . . . . . . . . 205
Before Contacting Epson. . . . . . . . . . . . . . . . . 205 Help for Users in North America. . . . . . . . . . . 206 Help for Users in Europe. . . . . . . . . . . . . . . . . 206 Help for Users in Australia. . . . . . . . . . . . . . . 206 Help for Users in Singapore. . . . . . . . . . . . . . . 207 Help for Users in Thailand. . . . . . . . . . . . . . . . 207 Help for Users in Vietnam. . . . . . . . . . . . . . . . 207 Help for Users in Indonesia. . . . . . . . . . . . . . . 207 Help for Users in Hong Kong. . . . . . . . . . . . . . 208 Help for Users in Malaysia. . . . . . . . . . . . . . . . 208
Help for Users in India. . . . . . . . . . . . . . . . . . 208 Help for Users in the Philippines. . . . . . . . . . . 209
Software License Terms
OPEN SOURCE SOFTWARE LICENSE. . . . . . . 210
Bonjour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Other Software Licenses. . . . . . . . . . . . . . . . . . . 216
Info-ZIP copyright and license. . . . . . . . . . . . . 216
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Important Safety
Instructions
Read all of these instructions before using the printer. Also be sure to follow all warnings and instructions marked on the printer.
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
The symbols on this Epson product are used in order to ensure safety and proper use of the product and to prevent danger to customers and other persons, and property damage.
The symbols indicate the meaning below. Be sure that you completely understand the meaning of symbols on this product before using it.
Stand-by
Caution/Hot surface
Caution/Keep hands clear
Place this product on a flat, stable surface that is larger than this product. This product will not operate properly if it is tilted or at an angle.
Avoid places subject to rapid changes in temperature and humidity. Also keep it away from direct sunlight, strong light, or heat sources.
Avoid places subject to shocks and vibrations.
Keep this product away from dusty areas.
Do not block or cover the openings in this product’s cabinet.
Do not insert objects through the slots. Take care not to spill liquid on this product.
This product’s power cord is for use with this product only. Use with other equipment may result in fire or electric shock.
Connect all equipment to properly grounded power outlets. Avoid using outlets on the same circuit as copiers or air control systems that regularly switch on and off.
Avoid electrical outlets controlled by wall switches or automatic timers.
Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.
Use only the type of power source indicated on the product’s label.
Use only the power cord that comes with this product. Use of another cord may result in fire or electric shock.
Do not use a damaged or frayed power cord.
Be sure your power cable meets relevant safety standards of the area where you plan to use it.
Connect all equipment to properly grounded power outlets.
If you use an extension cord with this product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
Do not attempt to service this product yourself.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
Unplug this product and refer servicing to qualified service personnel under the following conditions:
The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the cabinet damaged; the product does not operate normally or exhibits a distinct change in performance.
If you plan to use the printer in Germany, observe the following:
To provide adequate short-circuit protection and over-current protection for this printer, the building installation must be protected by a 10 or 16 amp circuit breaker.
If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.
Do not put your hand inside this product or touch the ink cartridges during printing.
Do not put your hand inside this product or touch the printer head during printing.
Do not put your hand inside this product or touch the white flat cable during printing.
Do not move the print heads by hand; otherwise you may damage this product.
Always turn the product off using the Power button on the control panel. When this button is pressed, the Power light flashes briefly then goes off. Do not unplug the power cord or turn off the product until the Power light stops flashing.
Before moving the printer or installing optional accessories, unplug all power cables to completely turn off the power.
Keep ink cartridges out of the reach of children and do not drink.
If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them immediately with water.
Before installing the new ink cartridge in the printer, shake it back and forth horizontally in five centimeter movements about 15 times within five seconds.
Use the ink cartridge before the date printed on its package.
Use up the ink cartridge within a year of installation for best results.
Do not dismantle the ink cartridges or try to refill them. This could damage the print head.
Do not touch the IC chip on the side of the cartridge. This may affect normal operation and printing.
The IC chip on this ink cartridge retains a variety of cartridge-related information, such as the ink cartridge status, so that the cartridge may be removed and reinserted freely. However, each time the cartridge is inserted, some ink is consumed because the printer automatically performs a reliability check.
If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust, and store it in the same environment as this product. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink supply port or surrounding area.
Warning: Warnings must be followed to avoid serious bodily injury.
Caution: Cautions must be followed to avoid damage to this product or bodily injury.
7
SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
c Important: Important contains important information on the operation of this product.
Note: Notes contain useful or additional information on the operation of this product.
Unless otherwise noted, the illustrations in this documentation show the SC-P20000 Series.
Unless otherwise noted, the computer screenshots show the SC-P20000 Series.
In this documentation, the following abbreviations are used.
Windows
In this manual, "Windows" refers to "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2012", "Windows Server 2008", and "Windows Server 2003".
Mac OS X
In this manual, "Mac OS X" refers to "OS X El Capitan", "OS X Yosemite", "OS X Mavericks", "OS X Mountain Lion", "OS X Lion", "Mac OS X v10.7.x", and "Mac OS X v10.6.8".
8
SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
AHead maintenance cover
Open when cleaning around the print head.
U “Cleaning around the print head” on page 169
BCartridge cover
On the left and right of the printer. Open when replacing ink cartridges.
U “Replacing Ink Cartridges” on page 150
CSupport bar
Adjust this when using the auto take-up reel unit (optional) or the paper basket. When performing other operations, we recommend that this should be used in the storing position (at the back).
U “Using the Auto Take-up Reel Unit” on page 46
U “Using the Paper Basket” on page 56
DCasters
There are two casters on each stand. Lock the casters when using the printer.
EMaintenance box covers
Open these covers when replacing the Maintenance Box. There is no cover in the middle for the SC-P10000 Series.
U “Replacing Maintenance Boxes” on page 152
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
FPaper basket
Output from the printer collects in this basket, keeping the media clean and free of creases.
U “Using the Paper Basket” on page 56
GPoster board support
Lift this up and out when loading poster board. Ensures that poster board feeds smoothly.
U “Loading and Removing Poster Board” on page 41
HControl panel
U “Control panel” on page 15
IAlert lamp
This lamp lights or flashes when an error occurs.
Lights or flashes: An error occurred. The lamp lights or flashes depending on the type of error.
The control panel displays a description of the error. However, if the printer is turned off while the printer cover is open, the light flashes but no error description is displayed.
Off |
: No error. |
JRoll paper cover
Cover to protect the roll paper and to keep dust out. Close it when using the printer except when loading or removing roll paper.
KRoll rests
Use these to rest the roll paper temporarily when attaching or removing the roll paper adapter from the roll paper. This can be removed. See the following for more details.
U “Attaching the Roll Paper Adapter” on page 31
LPrinter cover
Open this cover when cleaning the printer or clearing jams.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
AAttachment container
Use this to store the print head protective material removed during setup, and for storing the hexagon wrench and so on.
BMaintenance Box
Absorbs waste ink that is discharged during cleaning and printing. Replace when a replacement message is displayed on the control panel.
There is no central maintenance box for the SC-P10000 Series.
U “Replacing Maintenance Boxes” on page 152
CInk cartridges
Install cartridges into all slots.
U “Replacing Ink Cartridges” on page 150
DRoll lock lever
A lever that locks roll paper in place after the roll is attached to the adapter holder. Raise to unlock and lower to lock.
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
EAdapter holder
Attach the roll paper adapter in which roll paper has been set.
FAdapter guides
Guides for attaching roll paper. Move the roll paper adapter along these guides to attach it to the adapter holder.
U “Attaching the Roll Paper Adapter” on page 31
GPaper slot
The slot through which roll paper and cut sheets are loaded. Load cut sheets one at a time.
HPrint head
Fires ink through high density nozzles while moving left and right to print.
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SC-P20000 Series/SC-P10000 Series User's Guide
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AStatus light
The color indicates the network transmission speed. Red : 100Base-T
Green: 1000Base-T
BLAN port
Connects the LAN cable.
CData light
The network connection status and data reception are indicated by a lit or flashing light. On : Connected.
Flashi : Receiving data. ng
DUSB port
Use when connecting to a computer using a USB cable.
EOption port
Connects the auto take-up reel unit and so on.
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FAC inlet
Connect the supplied power cable here.
GOption slot
Slot to connect the optional hard disk unit or Adobe PostScript 3 Expansion Unit.
HVents
Vents air from inside the printer. Do not block the vents.
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Use the supplied roll paper adapter when loading roll paper onto the printer.
U “Attaching the Roll Paper Adapter” on page 31
AAdapter lock lever
Lift to unlock, lower to lock. Unlock when attaching roll paper to the adapter, lock once the roll is attached.
BSize lever
Switch according to the roll-core size (core diameter).
AP button (power button)
Turns the power on and off.
BP light (power light)
The printer’s operational status is indicated by a lit or flashing light
On : The power is on.
Flashi : The printer is receiving data or cleaning ng the print head or performing other
operations in the course of being shut down.
Off : The power is off.
C M button (Load/Remove Paper button)
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SC-P20000 Series/SC-P10000 Series User's Guide
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Pressing this button displays the Load/Remove Paper menu. Instructions for loading or removing the paper can be displayed by highlighting either Remove Paper or the type of paper currently loaded and then pressing the Z button. Follow the on-screen instructions to load or remove the paper.
DScreen
Displays the printer's status, menus, error messages, and so on. U “Screen View” on page 17
EMenu button
Displays the menu for the tab currently selected in the display.
U “Using the Control Panel Menu” on page 115
Fy button (back button)
Press this button to go up one level in the menu hierarchy while menus are displayed. U “Menu Operations” on page 115
Gl/r buttons (left and right arrow buttons)
Use these buttons to select tabs. The selected tab is highlighted and the content of the info display area is updated for the selected tab.
U “Screen View” on page 17
Use these buttons while menus are displayed to position the cursor or delete characters when entering text for items such as Setting Name or IP Address.
Hu/d buttons (Up/Down buttons)
Press to select menu items and parameter while a menu is displayed.
U “Menu Operations” on page 115
When roll paper is loaded, press to feed and rewind the paper. Hold down d to feed up to 3 m. Hold down u to rewind up to 20 cm. Rewinding stops when the end of the roll reaches the print starting position. Release the button and then press it again to resume.
Displays the menu for the tab currently selected in the display.
U “Using the Control Panel Menu” on page 115
Use this button while menus are displayed and an item is highlighted to display the sub-menu.
If this is pressed while a parameter is selected from the Menu, the parameter is set or executed.
J button (Help button)
Except when printing is in progress, press this button to display the Help menu. Highlight an item and press the Z button to view help for the highlighted item.
K" button (Maintenance button)
Displays the Maintenance menu, which is used for nozzle checks, head cleaning, and so on.
U “Maintaining the Print Head and so on” on page 141
LW button (pause/cancel button)
The printer enters pause status if this is pressed while printing. To release the pause status, press the W button again, or select Pause Cancel on the screen and then press the Z button. To cancel print jobs being processed, select Job Cancel on the screen and then press the Z button. When Check And Clean Nozzle is selected and you press the Z button, Check And Clean Nozzle is performed for
Head Cleaning.
Press this button while a menu or help is displayed to close the menu or help and return the printer to ready status.
M) button (Feed/Cut Media button)
This button is used with roll paper only. If the printer is loaded with cut sheets or poster board, pressing this button will have no effect.
It is used to manually cut roll paper using the built-in cutter.
U “Manual cut method” on page 36
I Z button
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SC-P20000 Series/SC-P10000 Series User's Guide
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AMessages
Displays the printer's status, operation, and error messages.
U “What to do When a Message is Displayed” on page 159
BTabs/Info Display Area
The tab/info display area contains the five tabs listed below.
Use the l/r buttons to select a tab.
Information on the selected tab is displayed in the info display area.
, : The Print Queues Tab
Print job information is displayed in the info display area.
When you press the Menu button, the Print Queues menu is displayed.
U “Print Queues menu” on page 122
The Info Display Area
The name of the job being printed is displayed when the printer driver is used.
If an optional hard disk unit or Adobe PostScript 3 Expansion Unit is installed, it also shows the number of held jobs, if any.
c Important:
A flashing , icon indicates that an optional hard disk unit or Adobe PostScript 3 Expansion Unit is transmitting data to the printer. Do not disconnect the power cord or turn the printer off while the icon is flashing. Failure to observe this precaution could corrupt the data on the hard disk unit or Adobe PostScript 3 Expansion Unit.
. : The Paper Tab
The information of loaded paper is displayed in the info display area.
When you press the Menu button, the Paper menu is displayed.
U “Paper menu” on page 123
The Info Display Area
Displays the Source and Media Type of the loaded paper.
When roll paper is used, it also displays the roll width. When Roll Paper Remaining is set to On, it shows the amount of roll paper remaining. When the length remaining reaches or falls below the value selected for Remaining Alert, a icon is displayed above the tab icon and an alert like that shown below is displayed to warn that the printer is nearing the end of the roll.
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:The Ink Tab
Shows ink cartridge status in the info display area.
The Info Display Area
As shown in the following illustrations, the icon changes based on the status of the ink cartridge.
Normal |
Warning or error |
1Status indicators
:No error. The height of the indicator changes with the level of ink remaining.
:Ink is low. You need to prepare a new ink cartridge.
:Ink cartridge is expended; replace with a new ink cartridge.
:An error occurred. Check the message on the screen, and clear the error.
2Ink color codes
VLM : Vivid Light Magenta C : Cyan
GY : Gray
Y: Yellow
VM : Vivid Magenta
- : The Maintenance Tab
Displays Maintenance Box status in the info display area.
When you press the Menu button, the Maintenance menu is displayed.
U “Maintenance menu” on page 128
The Info Display Area
As shown in the following illustrations, the icon changes based on the status of the Maintenance Box.
Normal |
Warning or error |
1Status indicators
:No error. The height of the indicator corresponds to the amount of space.
:The Maintenance Box is nearing the end of its service life. You need to prepare a new Maintenance Box.
:Maintenance Box is at the end of its service life. Replace the Maintenance Box with a new one.
LGY |
: |
Light Gray |
LC |
: |
Light Cyan |
PK |
: |
Photo Black |
MK |
: |
Matte Black |
DGY |
: |
Dark Gray |
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/ : The Setup Tab
Shows the specified IP address and the platen gap value that were used for the last print job in the information display area.
The platen gap display disappears when the paper is changed. When printing is done after that, that value is displayed.
When you press the Menu button, the Setup menu is displayed.
U “Setup menu” on page 130
The main features of this printer are described below.
Realizing High Resolution and
Productivity
The newly developed print heads and functions have achieved the industry's highest levels of definition and productivity for photos, fine art, and high resolution posters.
The built-in 2.66 inch μTFP heads in a staggered arrangement have achieved a print resolution of 300 dpi suitable for printing
Amount of paper feed detection/ adjustment function
By implementing technology to reduce slight differences on the right and left when feeding roll paper, along with Epson's original sensor technology, we have drastically improved the precision for paper feeding. By realizing minute paper feeding control, we can prevent dips in printing precision caused by slight differences feeding and thereby achieve prints that are faithful to the original data. However, paper such as film that transmits light cannot be detected.
Pigment inks maintain more beautiful and more vibrant prints over a long period of time with their high light fastness. They are also extremely fade-resistant and can be safely displayed in direct light. Additionally, the high water and ozone resistance is not only ideal for photo printing, but also allows for store displays and banners, short-term outdoor displays of posters and so on. When you are printing for outdoor use, use lamination processing.
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Two black inks to suit your needs
You can use two types of black ink according to the media being used. Photo Black which realizes a smooth, professional finish on glossy paper, and Matte Black which increases black optical density using matte paper to suit the paper being used. The improved maximum density (Dmax) on photo black ink brings out delicate tone differences in gradations.
Three types of gray ink to improve the image quality
As well as Photo Black and Matte Black, the inclusion of three additions to the black ink system in the shape of Dark Gray, Gray and Light Gray, achieves the industry's highest level of gradations and delicate tone differences.
The lack of a spindle makes it possible to load and remove roll paper even in environments where space is at a premium. Adding a roll paper stand to the printer has made installing the roll paper adapter simpler. This allows you to easily install the roll paper adapters to each end of the roll paper and load the paper.
U “Loading Roll Paper” on page 33
Since loading roll paper and replacing consumables, including ink cartridges, maintenance boxes, and cutters, can be performed from the front, you can place the printer against a wall. This means the printer does not have to be moved to allow rear maintenance access.
The new nozzle check function reduces time lost due to clogged nozzles, wasted paper or ink, and maintenance downtime. This allows you to print continuously without having to worry about clogged nozzles. This function features Printless Nozzle Check that allows you to check clogged nozzles from the control panel without using paper, and Check And Clean Nozzle that allows you to clean only logged nozzles automatically.
The Epson Color Calibration Utility software provided on the Epson homepage allows you to easily perform color calibration using the printer's built-in sensors.
Adjust all prints with one calibration
By saving the calibration data to the printer, you do not need to perform calibration for every paper type or mode. Also, you do not need to make individual calibrations when sharing the printer with multiple users.
Perform color management for multiple printers
You can perform color management for multiple printers that are the same model.
See the Epson Color Calibration Utility manual for details.
When no print jobs are being handled, or when no operation has been performed for some time, the printer enters sleep mode to reduce power consumption. Furthermore, if the Power Off Timer function is enabled, the printer automatically turns off to avoid wasting electricity. This function works if no print jobs are received and no operations are carried out for a specified duration of time, except when an error has occurred.
U “Setting Power Saving” on page 63
When the hard disk unit is installed, print jobs can be saved, queued, and reprinted. Saved print jobs can also be printed from the printer's control panel. This reduces the time from starting your computer and printing from an application, as well as allowing you to reprint quickly.
U “Using the Optional Hard Disk Unit” on page 64
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The installation of the Adobe PostScript 3 Expansion Unit allows you to print PostScript data accurately and stably. Hardware RIP is highly reliable and simple to use.
Make sure that you secure the following space, clear of any other objects, so that paper ejection and consumable replacement are not obstructed.
See the “Specifications Table” for the external dimensions of the printer.
U “Specifications Table” on page 203
* When printing on poster board, ensure that there is sufficient space both in front of and behind the printer.
U “Loading and Removing Poster Board” on page 41
Note the following points when using this printer to avoid breakdowns, malfunctions, and print quality decline.
When using the printer, observe the operating temperature and humidity range described in the "Specifications Table".
U “Specifications Table” on page 203
Even when the conditions above are met, you may not be able to print properly if the environmental conditions are not suitable for the paper. Be sure to use the printer in an environment where the
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SC-P20000 Series/SC-P10000 Series User's Guide
Introduction
paper's requirements are met. For more details, see the documentation supplied with the paper. Also, when operating in dry areas, air conditioned environment, or under direct sunlight, maintain the appropriate humidity.
Do not install the printer next to heat sources or directly in the path of air from a ventilator or air conditioner. Failure to observe this precaution could result in the print head nozzles drying and clogging.
The print head may not be capped (i.e., may not move to the right-hand side) if an error occurs and the printer is turned off without first resolving the error. Capping is a function for automatically covering the print head with a cap (lid) to prevent the print head from drying out. In this case, turn on the power and wait a while until capping is performed automatically.
When the power is on, do not remove the power plug or cut the power at the breaker. The print head may not be capped properly. In this case, turn on the power and wait a while until capping is performed automatically.
Automatic cleaning is done after the fixed amount of time to keep the print head in good condition. Because of this, even though you are not printing, some ink is consumed by head cleaning and other maintenance operations.
If you are not using it, note the following points when storing the printer. If it is not stored correctly, you may not be able to print properly the next time it is used.
If you do not print for a long time, the print head nozzles may become clogged. We recommend that you print once a week to prevent the print head from clogging.
The roller may leave an impression on paper that is left in the printer. This can also cause wavy or curled paper resulting in paper feeding problems or the print head could be scratched. Remove any paper when storing.
Store the printer after confirming that the print head has been capped (the print head is positioned at the far right). If the print head is left uncapped for a long time, the print quality may decline.
Note:
If the print head is not capped, turn the printer on, and then turn it off.
To prevent the accumulation of dust and other foreign matter in the printer, close all covers before placing it in storage.
If the printer will be not be used for an extended period, protect it with an anti-static cloth or other cover.
The print head nozzles are very small, and they can become clogged easily if fine dust gets on the print head, and you may not be able to print properly.
When turned on after an extended period of disuse, the printer may automatically perform head cleaning to ensure print quality.
Timer Cleaning U “Administrator Menu” on page 139
When transporting or storing the printer in an environment of -10°C or less, make sure you perform Transportation/Storage from the
Maintenance menu. Failure to observe this precaution could damage the print head. U “Maintenance menu” on page 128
Note the following points when handling ink cartridges to maintain good print quality.
The supplied ink cartridges are for use during the initial charging. Some ink is consumed for initial ink charging immediately after purchase before you can start printing. The supplied ink cartridges and Maintenance Box will require replacement relatively quickly.
We recommend that ink cartridges be stored at room temperature out of direct sunlight and used before the expiry date printed on the packaging.
To ensure good results, use all the ink in the cartridge within a year of installation.
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Ink cartridges that have been stored at low temperatures for an extended period should be allowed to return to room temperature over a period of four hours.
Do not touch the IC chips on the ink cartridges. You may not be able to print properly.
Install all ink cartridges into each slot. You cannot print if any of the slots are empty.
Do not leave the printer without ink cartridges installed. The ink in the printer may dry, preventing it from printing as expected. Leave ink cartridges in all slots even while you do not use the printer.
The ink level and other data are stored in the IC chip, allowing cartridges to be used after being removed and replaced.
To avoid getting dirt on the ink supply port, store the removed ink cartridge properly. The ink supply port has a valve in it so it does not need to be capped.
Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the surrounding area when removing the cartridges.
To maintain the quality of the print head, this printer stops printing before ink cartridges are completely expended.
Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.
Do not dismantle or remodel ink cartridges. You may not be able to print properly.
Do not drop or knock ink cartridges against hard objects; otherwise, the ink may leak.
Note the following points when handling and storing the paper. If the paper is not in good condition, print quality may decline.
Check the documentation supplied with each paper.
Use Epson special media under normal room conditions (temperature: 15 to 25°C, humidity: 40 to 60%).
Do not fold the paper or scratch the surface of the paper.
Avoid touching the printable surface of the paper with your bare hands. Moisture and oils from your hands can affect print quality.
Handle paper by the edges. We recommend wearing cotton gloves.
Changes in temperature and humidity may cause paper to become wavy or curled. Check the following points.
Load the paper just before printing.
Do not use wavy or curled paper.
For roll paper, cut off the wavy or curled parts and then load it again.
For cut sheets, use new paper.
Do not wet the paper.
Do not throw away the paper packaging as you can use it for storing the paper.
Avoid locations that are subject to direct sunlight, excessive heat, or humidity.
Keep cut sheets in their original package after opening, and keep them in a flat place.
Remove roll paper that is not in use from the printer. Rewind it correctly and then store it in the original packaging that came with the roll paper. If you leave the roll paper in the printer for a long time, its quality may decline.
To maintain long lasting, high quality print results, note the following points.
Do not rub or scratch the printed surface. If they are rubbed or scratched, the ink may peel off.
Do not touch the printed surface; Failure to observe this precaution may cause ink to rub off.
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Make sure the printouts are completely dry before folding of stacking; otherwise, the color may change where they touch (leaves a mark). These marks will disappear if they are separated immediately and dried; however, they will remain if not separated.
If you put the printouts in an album before they are completely dry, they may be blurred.
Do not use a dryer to dry the printouts.
Avoid direct sunlight.
Prevent color distortion while displaying or storing the printouts by following the instructions in the paper's documentation.
Note:
Typically, printouts and photos fade over time (color distortion) due to the effects of light and various constituents in the air. This also applies to Epson special media. However, with the correct storage method, the degree of color distortion can be minimized.
See the documentation supplied with Epson special media for detailed information on handling the paper after printing.
The colors of photos, posters, and other printed materials appear different under different lighting conditions (light sources*). The colors of printouts from this printer may also appear different under different light sources.
* Light sources include sunlight, fluorescent light, incandescent light, and other types.
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As well as the printer driver, a variety of software packages are also provided such as Network easy configuration and plug-in software to add functionality to commercially available packages. You can install the software from the software disc supplied, or by downloading from the Epson website.
U “Software on the Disc” on page 25
U “Software on the Website” on page 28
There is also software that can be used over a network through a web browser without having to install it.
U “Remote Manager” on page 29
The supplied Software Disc contains the following software. For details on using the software, see the PDF manuals or the on-line help for the software in question.
Note:
You can upgrade the software supplied. Check for the latest versions on the Epson website.
http://www.epson.com
Software Name |
Explanation |
|
|
Printer Driver |
The printer driver is required when using the printer. Follow the steps in the Setup |
|
Guide to install. |
|
U “Summary of the Printer Driver” on page 26 |
|
|
Epson Manual |
This software displays a list of the manuals already installed on the computer. You can |
|
also select and check the manuals updated using EPSON Software Updater from here. |
|
Follow the steps in the Setup Guide to install. |
|
|
EPSON Software Updater |
This software checks the Web for update information for printer drivers and manuals, |
|
and installs them if available. Follow the steps in the Setup Guide to install. |
|
|
Epson Network Utilities |
When a network connection is setup using the Setup Guide, network related modules |
|
are installed. |
|
See the Network Guide (PDF). |
|
|
EpsonNet Config |
With this software, you can configure various network settings for the printer from |
|
your computer. This is useful as it allows you to enter addresses and names using the |
|
keyboard. |
|
Installation U “Installing individually” on page 27 |
|
|
EPSON LFP Remote Panel 2 |
Software for registering custom paper from a computer. |
|
Installation U “Installing individually” on page 27 |
|
|
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The main functions of the printer driver are described below.
Converts print data received from applications into printable data and sends it to the printer.
Settings such as document size and print quality can be adjusted from the settings dialogs.
Windows
You can save these settings and easily import or export these saved settings.
U “Customizing the Printer Driver” on page 70
Mac OS X
Allows you to execute printer maintenance functions to maintain print quality, check the printer's status, and so on.
Windows
You can easily import or export printer driver settings.
U “Summary of the Utility Tab” on page 73
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SC-P20000 Series/SC-P10000 Series User's Guide
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Mac OS X
Insert the software disc into the disk drive, and then follow the on-screen instructions.
The screens displayed differ according to the operating system being used as shown below.
If there is no disk drive available, access http:// epson.sn/, and then search for this product.
Windows
Click Information for Manuals and Applications.
Check the folder containing the necessary software, and install.
Clear the checkboxes for any software that has already been installed.
Follow the on-screen instructions to install.
See the following for instructions on starting and closing the software.
U “Starting and Closing Software” on page 29
Mac OS X
Select the necessary software, and then click Install.
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Aside from the software supplied on the software disc, the latest software versions for this printer can also be found on the Epson website. Download as required.
http://www.epson.com
Note:
Depending on your country or region, you may not be able to download software from the website.
For more details, contact your dealer or Epson Support.
For details on using the software, see the PDF manuals or the on-line help for the software in question.
See the following for instructions on starting and closing the software.
U “Starting and Closing Software” on page 29
Software Name |
Explanation |
|
|
LFP HDD Utilities* |
The Utility can be used to manage print jobs stored on the optional hard disk unit. Use |
|
this when connecting the printer directly to the computer using a USB cable. |
|
|
Epson Print Layout |
This is a plug-in for Adobe Photoshop and Adobe Lightroom. |
|
By operating with Adobe Photoshop and Adobe Lightroom, you can easily |
|
perform color management. |
|
You can check the adjusted image for black-and-white photographs on the screen. |
|
You can save your preferred paper type and size and load them easily. |
|
You can easily layout and print photos. |
|
|
LFP Accounting Tool* |
This software provides total cost calculations for printed paper, job information, and so |
|
on. |
|
|
Epson Color Calibration Utility |
Software that performs calibrations using the printer's built-in sensors. |
|
|
CopyFactory* |
This software allows you to make enlarged copies using an Epson scanner. Check for |
|
supported scanners on the Epson website. |
|
|
* Windows only |
|
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SC-P20000 Series/SC-P10000 Series User's Guide
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This software allows you to operate the printer from a computer over a network using the printer's built-in network interface. You can check the printer's status and configure network settings, in addition to managing the print jobs stored on the optional hard disk unit or Adobe PostScript 3 Expansion Unit. You can perform the following operations for stored print jobs.
Cancel individual print queue
Cancel individual hold queue
Resume hold queue
Enter the printer's IP address in a computer web browser.
For more information, see the online help for Remote Manager.
Starting and Closing
Software
Starting
You can start by using any of the following methods.
Double-click the shortcut icon on the desktop
Depending on the software being used, a shortcut icon may not be created during installation.
Starting from the menu
Windows 8.1/Windows 8
Enter the software name in the search charm, and then select the icon displayed.
Other than Windows 8.1/Windows 8
Click the Start button, click the installed software name from All Programs (All apps or Programs) or in the folder named EPSON, and then select the software you want to start.
Mac OS X
Click the installed software name from Applications or the EPSON folder, and then select the software you want to start.
Click the icon on the desktop taskbar (Windows only)
Click the icon and select the software you want to start from the menu displayed.
The application can be closed using one of the following methods.
Click the button (Exit, Close, , and so on).
Select Exit from the toolbar menu.
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c Important:
You must log in as an Administrator.
In Windows 7/Windows Vista, if an Administrator password or confirmation is requested, enter the password and then continue with the operation.
A Turncable.off the printer, and unplug the interface
B Go to the Control Panel and click Uninstall a program from the Programs category.
C Select the software you want to remove and then click Uninstall/Change (or Change/ Remove/Add or remove).
You can remove EPSON Status Monitor 3 and the printer driver by selecting EPSON SC-XXXXX Printer Uninstall.
Select EPSON LFP Remote Panel 2 to remove EPSON LFP Remote Panel 2.
D Select the target printer icon, and then click OK.
E |
Follow the on-screen instructions to continue. |
|
When the delete confirmation message is |
|
displayed, click Yes. |
Restart the computer if you are reinstalling the printer driver.
Mac OS X
When reinstalling or upgrading the printer driver or other software, follow the steps below to uninstall the target software first.
Printer Driver
Use the "Uninstaller".
Downloading the Uninstaller
Download the Uninstaller from the Epson website.
http://www.epson.com/
Using the Uninstaller
Follow the instructions on the Epson website.
Other software
Drag and drop folder with the software name from the Applications folder into Trash to delete.
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