RIM 857 Wireless Handheld, BlackBerry, BlackBerry Exchange Edition,
the BlackBerry logo, the “envelope in motion” symbol and ‘Always On,
Always Connected’ are trademarks of Research In Motion Limited,
RIM, Research In Motion – Registered U.S. Patent and Trademark
Office. All other brands, product names and company names
mentioned herein may be trademarks or registered trademarks of their
respective holders.
DataTAC is a trademark of Motorola, Inc. Windows 95/98/2000,
Exchange, and Outlook are either trademarks or registered trademarks
of Microsoft Corporation. All other brands, product names, company
names, tr ademark s, and ser vice mark s used her ein are t he proper ty of
their respect ive owne rs.
Warning: This document is for the use of licensed users only. Any
unauthorized copying, distribution or disclosure of information is a
violation of copyright laws .
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
For more information on BlackBerry, call 1-877-BLK-BERRY.
Research In Motion L imited
This device complies wit h Part 15 of the FCC Rules. Operatio n is
subject to the following two conditions:
•This device may not cause harmful interference, and
•This device must accept any interference received, including
interference that may cause undesired operation.
WARNING
This equipment has been tested and found to comply with the limits
for a Class B digital d evice, pursuant to Part 15 of the FCC Rules.
These limits are de signed to provide reason able protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try t o correct the i nterference by on e or more of the
following measures:
•Reorie nt or relocate the receivin g a n tenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Changes or modifications to this unit not expressly
approved by the par ty responsible for compliance could
void the user’s authority to operate this equipment.
•Consult the dealer or an experi enced radio/TV technician for
help.
Industry Canada C e rtification
This device complies with Industry Canada RSS 119, under
certification number Pending.
IC Class B compliance
This devic e c om p lies with the Cla s s B limits for radio noise em is sions as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of Industry Canada.
IMPORTA NT SAFETY
INFORMATION
Please read these safety instructions and the operation instructions
provided in this manual before operating the RIM 857 Wireless
Handheld or its charging cradle. Retain these instructio ns for futur e
use.
Remember to follow any speci al regulations governing the use of
the RIM 857 Wireless Handheld and always switch it off in areas
where radio devices are forbidden, or when it may cause
interfe rence or danger. Any safe ty laws and reg ulatio ns perta ining
to the use of cell phones and two-way r adios will likely apply to
your use of the handheld. We encour age you to follow such laws
and regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in prog ress or in any other ar ea in w hich re stric tions
on radio transmissions are imposed. In addition, the RIM 857
Wireless Handheld should not be used in locations that may be
hazardous including, without limitation, locations in which
hazardous or combustible gases may be present.
The RIM 857 Wireless Handheld is not an FAA-approved electronic
device for use on aircraft. Switch off the handheld when in an
aircraft. The effect of the use of the handheld in an aircraft is
unknown. Such use may affect aircraft instrumentation,
communication and performance, may disrupt the network, and
may be illega l.
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have any
questions. Additionally, the effect of the radio signals from the
handheld on other electronic systems, including those in your car
(such as electronic fuel-injection systems, electronic anti-skid
braking systems, and electronic cruise-control sys tems) is unknown
and malfunction of these systems may result.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. Do not us e the charging
cradle as a means of storing your handheld while in a vehicle.
When using a cradle, make sure that it is a cradle that RIM has
supplied for that particular use of your h andheld. Do not use any
cradle, charging unit or any other accessory or attachment that is
not manufactured or supplied by RIM or an authorized RIM
accessories supplier. Use of any acc essory or att achment that is no t
supplied or approved for use by RIM is not permitted as it may
cause hazards. Do not place the RIM 857 Wireless Handheld or its
charging cradle on any unstable surface, such as a cart, stand,
tripod, bracket, o r tab le. It may fall, causin g serious injury to a child
or adult, and serious dam age to the han dhel d.
Discard the handheld properly. As the unit contains a lithium
battery, neither the handheld nor the lithium battery should be
disposed of in fire. Dispose of the handheld contain ing the lithium
battery in accordance with the laws and re gulations in your area
governing disposal of such cell types. Contact RI M if you have any
questions concerning disposal of the handheld or the lithium
polymer cell.
The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
instructions starting on page 19 for more inform ati on on the battery
and power supply. Power supply cords should be routed so that
they are not likely to be walked on or pinched by items placed upon
or against them, paying particular attention to cords at plugs,
convenience receptacles, and the point where they exit from the
charging cradle. Do not overload w all outlets, extension cords, or
integral convenience receptacles as this can result in a risk of fire or
electric shock.
Never push objects of any kind into the RIM 857 Wireless Handheld
through openings as they may short-out parts t hat co uld r esult i n a
fire or electric shock. Nev er spill liquid of a n y kind on the handhe ld.
Do not use the handheld near water (for example near a bathtub or a
sink, in a wet basement, near a swimming pool, etc.). The RIM 857
Wireless Handheld and its charging cradle should be situated away
from heat sources, such as radiator s, heat registers, stoves, or other
products (including amplifiers) that produce heat.
WARNING
To reduce the risk of fire or electric shock, do not expose
the handheld to rain or moi sture.
Unplug the charging cradle from the wal l and refer the handheld
and charging cradle for service to qualified service personnel if:
•the power supply cord or plug is damaged
•liquid has been spilled or objects have fallen into the
handheld or charging cradle
•the handheld or charging cradle has been exposed to rain
or water
•the handheld or charging cradle has been dropped or
damaged in any way
•the handheld or charging cradle does not operate normally
by follow in g th e in s tructions contained in this manual
•the handheld or charging cradle exhibits a d istinct change
in performa n c e
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to restore
the handheld or charging cradle to its normal operation.
Unplug the charging cradle from the wall before cleani ng. Do not
use liquid or aerosol cleaners. Rather, use a damp cloth to clean the
unit.
Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.
Index ...............................................................................................195
Welcome to your wireless
solution
BlackBerry is a mobile email solution that includes the RIM 857
Wireless Handheld, charging/docking cradle, Desktop Software,
and flat-rate airtime on a nationwide wireless data network.
Equipped with a large 160x160 screen, rechargeable battery, 5 Mb of
Flash memory, RIM’s “always on, always connected” wireless
technology and QWERTY keyboard design, the RIM 857 Wireless
Handheld provides users with the ultimate palm-sized handheld
for messaging and personal information.
Get ready to experience the power of messaging with your
handheld using functions such as:
Messages
•
and delete messages.
Compose
•
addresses and to other handhelds.
Saved Messages
•
Search Messages
•
powerful search tool.
Address Book
•
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
Calendar
•
calendar views: Day, Week, Month, or Agenda.
Tasks
•
Alarm
•
: Receive, read, reply to, compose, forward, save, file,
: Create and send messages to Internet email
: Store messages for future viewing.
: Locate messages in seconds with the
: Store your personal directory of contact
: Keep track of appointments using one of the four
: Add, edit, and delete tasks and mark tasks as complete.
: Set the alarm on the handheld to sound daily.
14
Welcome to your wireless solution — New for version 2.0
MemoPad
•
Calculator
•
conversions.
Options
•
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
Lock
•
that only you can use it. (This function is only visible in the
Home
Turn Wireles s Off / Turn Wirele ss On
•
radio off when it may interfere with other radio
communications, such as during a flight. Turn on the radio
again to send and receive messages.
Power Off
•
: Compose, edit, and de le te notes, mem os a n d lists.
: Perform basic mathematical operations and
: Customize the way the handheld notifies you of new
: Lock the handheld with a password security sc reen so
screen after you have set a password.)
: Turn the handheld’s
: Turn off the handheld at night or on weeken d s.
New for version 2.0
The handheld (pre-installed with BlackBerry version 2.0 software)
now supports folder management, which gives you the ability to file
messages on the handheld. When you first reconcile email (using
the Intellisync tool) with your handheld, your desktop folder
structure is transferred t o the handheld. Any message s filed on the
handheld are marked as read and moved into the corresponding
desktop folder. (See page 101 for more information.) You can also
set your Message List Options to delete messages on both the
desktop and the handheld upon email reconcili ation. (See page 69
for more information.)
The updated Search Messages function allows you to create and
save pre-defined searches on the handheld. You can use these
searches in the
screens to find messages filed in a particular folder, sent to a
Handheld — Installation and User’s Guide
Messages, Saved Messages
Search Messages
, or
Welcome to your wirel ess solution — Upgrading to version 2.0
particular address, or containing specific text. (See page 107 for
more information.) The expanded C alendar function now supports
recurring calendar appoi ntments and offers you one of four views:
Day, Week, Month, or Agenda.
The updated Desktop Software allows you to turn off email
redirection if using the BlackBerry Enterprise Server. You can also
select from which desktop folders y ou want email to be redirected.
See the Redirector Set tin gs onl in e he lp fo r more information.
For a complete list of new features for version 2.0 of the software,
refer to the README.txt file, included when you install the Desktop
Software.
Upgrading to version 2.0
If you are currently using a previous version of the BlackBerry
Software, you should upgrade to version 2.0. Before installing the
new software on your desktop and your handheld, you should
perform a backup to store the contents of your handheld (suc h as
Address Book entries, messages, and calendar items) on your PC.
See Chapter 3 or the Backup and Restore online help for more
information on performing a backup.
Once you have backed up your handheld informati on to your PC,
follow the instructi ons on page 58 for informati on on installing the
Desktop Software.
15
Contents of your package
Your package should contain the following:
•Handheld
•Cradle
•Holster
•This
Installation and User’s Guide
Handheld — Installation and User’s Guide
16
Welcome to your wireless solution — System Requirements
•Handheld
•Installation CD-R OM
If something from thi s packa ge is missing or not work ing proper ly,
contact the point of purchase.
Getting Started Card
System Require m ents
The following components are required to install the Desktop
Software:
•Intel-compatible 486 or higher desktop with an available serial
port
•Windows 95/98/2000 with 8 Mb of RAM
•Microsoft Exchang e Client, Microsoft Outlook 97, Outl ook 98
(Workgroup installation), or Microsoft Outlook 2000 with an
email account on a Microsoft Exchange Server version 4.0 or
higher, that is capable of rece iving email from the Internet
You must have the Desktop Redirector (Redirector.exe) running on
a computer with a continuous connection to the company’s
Exchange Server. Use of the Desktop Redirector is not required if
email will be redirec ted by the Bl ac kBerry Enterprise Server.
You have a Microsoft Exchange emai l account if:
•You will be running Microsoft Outlook as your email client
and,
•In Outl oo k, if yo u sele ct Tool s >Se r vic es , the dia lo g bo x c ont ain s
a list of services that includes Microsoft Server.
Handheld — Installation and User’s Guide
Welcome to your wireless sol ution — About this guide
About this guide
This guide pro vides informa t io n for o p er ating the handhel d an d for
installing the Desktop Softwar e.
17
Note
Tip
A summary, including a list of relevant tips, is included at the end
of each chapter.
The ‘Frequently asked questions’ chapter will help you further with
your handheld. As well, the Desktop Soft ware offers onl ine help to
guide you and answer your questions. To access the online help,
select Help from any active window.
Notes will appear in this format and will contain additional
information to help you perform the task being des cribed.
Tips provide information about performing tasks and offer
different options to perform tasks.
About Research In Motion
RIM is a world leader in the mobile communications market. Our
current product portfolio incl udes mobile ema il solutions, wireless
handhelds, and wireless modems.
RIM has a history of developing breakthrough wireless data
solutions. Our products are based on industry-leading technologies,
providing the best in radio coverage, small size, high performance
and long battery life. They offer the freedom of mobility and the
ability to stay in touch with people and information. And as people
discover n ew uses for wir eless data tech nology, RIM wi ll continue
to address their needs and help them discover new frontiers in
wireless da ta.
Handheld — Installation and User’s Guide
18
Welcome to you r wireless solution — Customer support
Customer support
For customer support:
•U.S. and Canada: 1-877-BLK-BERRY
•Email: support@blackberr y.net
•Web: www.blackberry.net
Handheld — Installation and User’s Guide
1
Get to know your handheld
This chapter will help you get acquainted with your handheld
before you sta rt sending and receiving email.
Handheld components
Figure 1: Front view of handheld
Here are some details on the handheld’s main components:
LCD screen
The LCD screen is your interface with function s such as composi ng
and reading messages, setting tasks and appointments, viewing and
editing contact information, customizing device options, and
20
Get to know your handheld — Handheld components
performing basic mathematical calculations. The
displays the current signal strength and battery level of the
handheld.
In low li gh t co ndi tio ns, yo u ca n incr ea se t he re adab il ity of th e L CD
by using the backlighting feature. To activate backlighting, press the
silver key once. The backlight will shut of f automatically if you do
not press any keys or use the trackw heel for more than 20 seco nds.
(You can manually turn of f the backlighting b y pressing the silver
key again.)
Home
screen
Keyboard and trackwheel
The 33-key QWER TY k eyboar d prov ides access to all of the re gular
alphabetic characters; numeric characters, a symbols library,
punctuation, and special characters can be generated using the
ALT
orange
hold the devi ce in both hand s and use yo ur thumbs. Roll and click
the trackwheel for nav igation and selection.
A trackwheel that clicks!
The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is compa rable to the clicking fun ction
of your PC mouse. Cli ck to open menus and to selec t f unctions and
menu op tions.
key in combination with the other keys. For easy typing,
Holster (belt clip)
A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holste r .
When you receive a new message and remove the handheld from
the holster within five se conds, notification (based on how you’ ve
Handheld — Installation and User’s Guide
Get to know your handheld — Handheld components
set it) stops and the most recentl y received messag e will be open. If
you pull the handheld out of the holster and quickly replace it,
notification stops but t he message will remai n marked unread. Se e
“Setting message notification” on page 37 for information on
notification options.
Serial port
The serial port on the b ottom of the handheld fit s i nto the prongs of
the docking cradle. You must connect the docking cradle to your PC
to use the Desktop Software (provided on the CD with your
package).
The Desktop Software supports standard USB-to-serial port
converters. See Chapter 3, “Using the Desktop Software”, for more
information on installation procedures and serial connection details.
Docking cradle
The dockin g cr ad le p rovi des a li nk be twe en th e ha ndh eld and y our
PC, so that you may use the Desktop S oftware provi ded with your
package. See Chapter 3, “Using the Desktop Software” for more
information on the cradle and the capabilities of the Desktop
Software.
21
Charger
The handheld is designed to operate for one week or more on a full
charge; exact battery life , however, will depend on factors such as
usage and quality of coverage. The handheld contains an internal
lithium cell . T he dock in g crad le ( see descr ip tion abov e) is also us ed
to recharge this cell.
To charge the handheld, connect the AC adapter to the cradle's
serial port connector, plug into a wall outlet, and insert the
handheld into the cradle . T he Desktop Software does not need to be
running for charging to occur, nor does the cradle need to be
Handheld — Installation and User’s Guide
22
Get to know your handheld — Turning on your handheld
connected to your PC. When the handheld is charging, the battery
icon will change to a charging icon. Once the handheld is fully
charged, the batter y i c on w i ll replace the charg ing icon. See page 33
for a list of handheld status icons.
The handheld can be kept at a full charge by “topping up” the
battery every day for 10-15 minutes. From an empty battery, a full
charge can be achieved in approximately 3 hours. It is not necessary
to drain the battery completely befor e rechar g ing.
If the battery level becomes too low, the signal strength bars (located
in the top right corner of th e
will be r eplaced by “BA T”. This is an i ndication that it is time to
recharge the handheld. In this state, all radio functions, such as
sending and receiving email, will be disabled until th e battery is
recharged.
Home
screen, next to the battery icon)
Turning on yo ur ha ndh eld
When you receive your handheld, you must first i nsert it into the
charging cradle and allow it to recharge to full battery power. (You
can view the strength of the batte ry in the top right corner of the
Home
screen.) See page 48 for more information on connecting your
handheld to your PC.
1.Press the silver key to turn on the handheld. From the
screen you can select any of the handheld’s main functions.
2.Using the trackwheel, scroll through the icons to view the
functions. The name of each funct ion appears at the bottom of
the screen.
Handheld — Installation and User’s Guide
Home
Get to know your handheld — T urning off the handheld
3.To select a functi on, scr oll to t he approp riate i con an d clic k the
trackwheel to open that function’s screen.
23
Tip
You can also select a function by pressing the underlined
character in the function’s name. For example, press M for
M
essages.
Turning off th e handheld
There a r e two meth ods of turning off the ha n d held:
•Press and hold the silver key until the handheld turns off.
•In the
Home
screen, scroll to the
POWER OFF
icon and click.
Description of keys
The following chart describes special keyboard and trackwheel
combinations that will help you navigate, compose messages, and
configure opt ions on the handh e ld.
KeyFunction
Power On/Off, Backlight
SILVER KEY
•Press the silver key once to turn on the
handheld.
•When the handheld is on, press the silver
key once to activate backlighting. Press
again to turn off backlighting. (Backlighting
will turn off automatically if you do not
press any keys for 20 seconds.)
•Press and hold the sil ver key to turn off t he
handheld.
Handheld — Installation and User’s Guide
24
Get to know your handheld — Description of keys
KeyFunction
Scrolling and selecting
•Roll the trackwheel with your thumb to
scroll up and down through screen lines,
TRACKWHEEL
fields, an d m e n u it e m s .
•Click (press down) the trackwheel with your
thumb to open menus and select options,
similar to the click function of a mouse used
with your PC.
Scroll through accented characters
•When composing a message or entering text,
press and hold a letter key while rolling the
trackwheel to scroll through international
characters/characters with accents. When
the desired character appears, release the
letter key.
ALT characters
ALT
key activates the numeric and
ALT
key
The orange
symbol characters, printed in orange above the
alphabetic keys.
•Press the
character you type. Press and hold the
key while you type to affect all characters.
An ‘A’ icon appears in the top right corner of
your screen when the
Handheld — Installation and User’s Guide
ALT
key once to affect the next
ALT
key is active.
ALT
Get to know your handheld — Description of keys
KeyFunction
Horizontal scroll and changing options
•Hold the
ALT
key while you roll the
trackwheel to move the cursor hor izontally
across screen lines (except in the
+
screen where
ALT
cursor vertically).
ROLL
will move the
25
Home
SHIFT
key
•Hold the
ALT
key while you roll the
trackwheel to scroll thr oug h field options.
Capitalize alpha characters
•Press the
SHIFT
key once to capitalize the
next character that you type.
•Press and hold the
SHIFT
key whil e you ty pe
so that all letters are capitalized.
An ‘up arrow’ icon appears in the top right
corner of your screen when the
SHIFT
key is
activated.
CAPs lock
•Press
+
ALT
CAP (RIGHT SHIFT
)
to activate caps
lock mode. Any key that you press will be
typed in upper case. Press
SHIFT
again to
return to lower case mode.
NUM lock
•Press
+
ALT
NUM (LEFT SHIFT
)
to activate num
lock mode. Any key that you press in the
upper row wil l be typed in it s num e ric form.
SHIFT
Press
again to return to regular mode.
Handheld — Installation and User’s Guide
26
Get to know your handheld — Description of keys
KeyFunction
Select multiple messages
ENTER
key
BACKSPACE
key
•Hold the
trackwheel in the
SHIFT
key while rolling the
Messages
more than one message. You can file, delete,
or save these mess ages, or mark them read
or unread.
Carriage returns, select highlighted items
•Press the
ENTER
key to insert a regular
carriage return, moving your cursor to a
new line.
•Press the
ENTER
key to select the highlighted
item. Instead of clicking the trackwheel to
select the item, you can press the
to perform your task.
Delete prev ious characters
•Press the
BACKSPACE
key to move the cursor
backwards and delete characters to the left
of the cursor position.
screen to select
ENTER
key
Handheld — Installation and User’s Guide
Get to know your handheld — Description of keys
KeyFunction
Delete characters ahead of cursor, delete
messages
27
Escape key
(under
trackwheel)
SPACE
key
•Press the
DEL
key to erase characters to the
right of the cursor position.
•Press the
DEL
key while composing a
message to delete the selected character
only.
•Press the
DEL
key in the
Messages
screen to
delete the selected message. If you scroll to a
date in the
Messages
screen and press
message appears asking if you wish to
delete all messages pr ior to that da te .
Esc from screens/menus
•Press the
•Press the
Home
•Press the
ESC
key to hide (close) a menu.
ESC
key repeatedly to return to the
screen.
ESC
key to cancel an action.
Insert a space, scroll through field options
•Press the
SPACE
key to insert a space
between characters while you type.
•Press the
SPACE
key to insert the ‘@’ and ‘.’
character s in Ema il fields.
•Press the
SPACE
key to toggle through field
options.
DEL
, a
Handheld — Installation and User’s Guide
28
Get to know your handheld — Description of keys
KeyFunction
Open symbols library for extra characters
•Press
ALT+SPACE
to open the
Select Sym bol
screen, from which you can insert the
symbol you need.
Symbols screen
As described in the chart above, you can press
Select Sym bol
the
screen. The following characters are available for
you to insert into your message:
To select a symbol, either scroll to a symbol and click, or press the
associated alpha key under the desired symbol. You will return to
your message with the symbol inserted.
ALT+SPACE
to open
LCD interface
Home
Home
screen,
screen, and
The handheld’s LCD screen is composed of the
function screens that are launched from the
menus within each function. Icons are used throughout for message
status, handheld status, and navigational aid. The following
Handheld — Installation and User’s Guide
Get to know your handheld — Description of keys
sections provide details on the handheld’s screens, menus, and
icons.
Backlighting
•When the handheld is on, press the silver key to activate
backlighting.
•Backlighting is disabled after 20 seconds if you do not press a
key or move the trackwheel. You can manually turn off the
backlighting by pressing the silver key again.
Function screens
The func tio ns li st ap pea rs on t he
open a function’s screen, sc roll to an icon and click the track wheel
(or, press the underlined character in the function name).
Home
screen in rows of icons. T o
29
Home screen
Handheld — Installation and User’s Guide
30
Get to know your handheld — Description of keys
The following chart shows each function icon and describes the
corresponding function:
IconDescription
Receive, read, reply to, compose, forward ,
save, file , a n d de lete messag es .
Messages
Type and send messages to Internet email
addresses or directly through peer-to-peer
(PIN option).
Compose
Store important messages for future
reference.
Saved Messages
Locate messages in seconds with the
powerful search tool.
Search Messages
Store your personal directory of contact
information, such as multiple phone, fax
numbers, and email addresses. Use the
Address Book
search function to locate a specific contact.
Keep track of appointments using one of
the four calendar views: day, week, month,
or agenda.
Calendar
Handheld — Installation and User’s Guide
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