1408
Avaya 1400 Series Digital
Deskphones
for Avaya Aura™ Communication
Manager
Installation and Maintenance Guide
Release 1.0
16-603143
Issue 1
May 2010
© 2010 Avaya Inc.
All Rights Reserved.
Notice
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Legal Page for Hardware Documentation, Document number 03-600759.
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Warranty
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agreement to establish the terms of the limited warran ty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support
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questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
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Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S
ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL
LICENSE TERMS AVAIL ABLE ON T HE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/
YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST
RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN
(10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of capacity for
which the license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the Documentation or other
materials available to End User. “Designated Processor” means a single
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hosts a software application to be accessed by multiple users. “Soft w are”
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ultimately utilized by End User, whether as stand-alone Products or
pre-installed on Hardware. “Hardware” means the standard hardware
Products, originally sold by Avaya and ultimately utili zed by End User.
License Type(s):
Designated System(s) License (DS). End User may install and use each copy
of the Software on only one Designated Processor, unless a different number
of Designated Processors is indicated in the Documentation or other mat erials
available to End User. Avaya may require the Designated Processor(s) to be
identified by type, serial number, feature key, location or other specific
designation, or to be provided by End User to Avaya through elect roni c mean s
established by Avaya specifically for this purpose.
and search for the document number in
(“GENERAL LICENSE TERMS”). IF
Third-party Components
Certain software programs or portions thereof included in the Product may
contain software distributed under third party agreements (“Third Party
Components”), which may contain terms that expand or limit rights to use
certain portions of the Product (“Third Party Terms”). Information identifying
Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s Web site at:
http://support.avaya.com/ThirdPartyLicense/
Interference
Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to
an Avaya IP Telephone might cause interference.
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2: 1400 Series Digital Deskphones Installation . . . . . . . . . 7
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Digital Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Assembling the 1400 Series Digital Deskphones . . . . . . . . . . . . . . . . . . 9
Upgrading the Firmware for 1400 Series Digital Deskphones . . . . . . . . . . . 14
Upgrading the Firmware on a G650 System . . . . . . . . . . . . . . . . . . . 14
Upgrading the Firmware on a G700/450/350 System . . . . . . . . . . . . . . 15
Printing Button Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 3: Administering 1400 Series Digital Deskphones . . . . . . . 19
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Administering a 1400 Series Digital Deskphone. . . . . . . . . . . . . . . . . . . 19
Chapter 4: Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . 21
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Operational Errors and Status Messages . . . . . . . . . . . . . . . . . . . . . . 21
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Issue 1 May 2010 3
Contents
4 Avaya 1400 Series Digital Deskphones Installation and Maintenance Guide
Chapter 1: Introduction
About This Guide
This guide describes how to install, administer, and troubleshoot the Avaya 1408 and 1416
Digital Deskphones for Avaya Aura™ Communication Manager.
The 1400 Series Digital Deskphones product line works with Avaya Aura Communication
Manager Release 5.2 or later call servers.
Intended Audience
This document is intended for personnel who install and administer the 1400 Series Digital
Deskphones.
Document Organization
The guide contains the following sections:
Chapter 1: Introduction
Chapter 2: 1400 Series
Digital Deskphones
Installation
Chapter 3: Administering
1400 Series Digital
Deskphones
Chapter 4: T roubleshooting
Guidelines
Provides an overview of this guide.
Describes the equipment and resources required to properly
install and operate the 1400 Series Digital Deskphones.
Provides instructions on installing the telephones out of the box.
Describes how to administer the 1400 Series Digital Deskphone s
on Avaya Aura Communication Manager.
Describes error conditions and messages that might occur
during the installation of the 1400 Series Digital Deskphones.
Issue 1 May 2010 5
Introduction
Other Documentation
See the Avaya support site at http://www.avaya.com/support for 1400 Series Digital
Deskphones technical and end user documentation.
The following documents are available for the 1400 Series IP Telephones:
● Avaya 1400 Series Digital Deskphones for Avaya Aura™ Communication Manager
Installation and Maintenance Guide, Document Number 16-603143.
● Avaya 1400/1500 Series Digital Telephones Safety Instructions, Document Number
16-603144.
● Avaya 1400/1500 Series Digital Telephones Service Adapter Safety Instructions,
Document Number 16-603379.
● Avaya 1400/1500 Series Digital Telephones Wall Mount Instructions, Document Number
16-603148.
● Avaya 1400/1500 Series Digital Telephones Stand Instructions, Document Number
16-603149.
● Avaya 1400 Series Digital Deskphones User Guide for Avaya Aura™ Communication
Manager, Document Number 16-603151.
● Avaya 1400 Series Digital Deskphones Quick Reference for Avaya Aura™
Communication Manager, Document Number 16-603155.
Customer Support
For 1400 Series Digital Deskphones support, call the Avaya support number provided to you by
your Avaya representative or Avaya reseller.
Information about Avaya products can be obtained at the following URL:
http://www.avaya.com/support
6 Avaya 1400 Series Digital Deskphones Installation and Maintenance Guide
Chapter 2: 1400 Series Digital Deskphones
Installation
Introduction
This chapter describes how to install the 1400 Series Digital Deskphones.
For details about using the features provided by the telephones, see the Avaya 1400 Series
Digital Deskphones User Guide for Avaya Aura™ Communication Manager , Document Number
16-603151.
For information about desk or wall mounting the 1400 Series Digital Deskphones, go to the
Avaya support web site http://www.avaya.com/support
Digital Telephone Models
.
The 1400 Series Digital Deskphones family consist of two telephones and one button module:
Model Call Appearance/
● 1408 Digital Deskphone 8 3 row by 24 column display
● 1416 Digital Deskphone 16 4 row by 24 column display
● DBM32 Button Module 32 No display
Software
As shipped from the factory, the 1400 Series Digital Deskphones may not contain the most
up-to-date software for registration and operation. To install the latest software, see Upgrading
the Firmware for 1400 Series Digital Deskphones on page 14.
Display Size
Feature Buttons
Issue 1 May 2010 7
1400 Series Digital Deskphones Installation
Pre-Installation Checklist
Before plugging in the 1400 Series Digital Deskphones, verify that the following requirements
are met. Failure to do so prevents the telephone from working properly. Print copies of this
checklist for each telephone.
Verify These Avaya Aura Communication Manager Requirements
1. Avaya Aura Communication Manager Release 5.2 or later software is installed.
Avaya Aura Communication Manager Release 5.2 or later software supports the
1400 Series Digital Deskphones, aliased as 2400 Series Digital Telephones.
Specifically, the 1408 should be aliased as a 2410, and the 1416 should be aliased
as a 2420.
2. There are available ports on a DCP module in the Avaya Aura Communication
Manager system. The following DCP modules are supported on the switch:
● TN2214
● TN2224
● MM312
● MM712
● MM717
!
Important:
Important: For more information about DCP modules, see the Communication
Manager Software and Firmware Compatibility Matrix on the Avaya
support web site http://www.avaya.com/support
.
3. The available ports are wired to the cross-connect field or termination closet.
4. The Avaya Aura Communication Manager system is configured correctly. The
Avaya Aura Communication Manager documentation is available at
http://www.avaya.com/support
.
Requirements to Verify for Each 1400 Series Telephone
5. You have an extension number on the Avaya Aura Communication Manager
system.
6. You know the room location, jack number, and wire number.
7. You know the port address.The port address is a combination of the port network,
carrier, board slot, and port number (for example, 01a0515 - port network 1, carrier
A, 5th slot, 15th port) or the gateway number, module slot, and port number (for
example, 031v405 - media gateway 31, virtual slot 4, and port 5 on the MM712
card). You can determine the port address using the list configuration station
command from the Avaya Aura Communication Manager administration interface.
8. A digital jack is available at each telephone site.
8 Avaya 1400 Series Digital Deskphones Installation and Maintenance Guide
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