Avaya 1408, 1416 User Manual

4.7 (6)

Avaya 1408 and 1416 Telephones - connected to Integral 5 - User Guide

16-603588 Issue 1 May 2010

Notice

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya.

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RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,

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Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the

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License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

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Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://www.avaya.com/support/Copyright/.

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll

Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://www.avaya.com/support/. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

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All other trademarks are the property of their respective owners.

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Downloading documents

For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support

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Contents

 

Chapter 1: Introduction.............................................................................................................

9

Introduction to the 1400 Series Digital Deskphones.........................................................................................

9

Overview of phone buttons and features..........................................................................................................

9

About LEDs.....................................................................................................................................................

12

About this manual...........................................................................................................................................

13

Chapter 2: Making calls..........................................................................................................

15

Introduction to making calls.............................................................................................................................

15

Calling an internal call number........................................................................................................................

15

Calling an external call number.......................................................................................................................

15

Calling with a destination key..........................................................................................................................

16

Calling a person from the call log....................................................................................................................

16

Calling a person from the phone book entry...................................................................................................

17

Calling partners...............................................................................................................................................

17

Calling using the speakerphone......................................................................................................................

17

Requesting automatic callback.......................................................................................................................

18

Redialing.........................................................................................................................................................

18

Requesting automatic redialing.......................................................................................................................

19

Joining another call (cut-in)*............................................................................................................................

19

Presenting yourself with specified call numbers *...........................................................................................

20

Making an announcement...............................................................................................................................

20

Making an individual announcement...............................................................................................................

21

Replying to an announcement........................................................................................................................

21

Calling anonymous..........................................................................................................................................

21

Chapter 3: Handling calls.......................................................................................................

23

Introduction to handling calls...........................................................................................................................

23

Answering a call..............................................................................................................................................

23

Answering a call ringing at another phone (pick-up).......................................................................................

23

Answering a call for a partner.........................................................................................................................

24

Forwarding calls to forwarding stations...........................................................................................................

24

Putting a call on hold.......................................................................................................................................

24

Muting a call....................................................................................................................................................

25

Referring back during a call (consultation call)...............................................................................................

25

Switching between two calls (brokering).........................................................................................................

25

Transferring a call............................................................................................................................................

26

Answering an additional call (second call)......................................................................................................

26

Chapter 4: Call diversion........................................................................................................

27

Introduction call diversion................................................................................................................................

27

Diverting calls for your telephone....................................................................................................................

27

Diverting calls to your telephone.....................................................................................................................

28

Diverting calls for another telephone*.............................................................................................................

29

Signaling calls on two telephones (twinning)..................................................................................................

30

Diverting bundles*...........................................................................................................................................

31

Chapter 5: Three-party conference call.................................................................................

33

Introduction to three-party conference calls....................................................................................................

33

Making a conference call................................................................................................................................

33

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Expanding conference with another participant..............................................................................................

33

Connecting conference participants with each other......................................................................................

34

Ending the conference call..............................................................................................................................

34

Chapter 6: Conference bridge................................................................................................

35

Introduction conference bridge........................................................................................................................

35

Dialing into conference bridge.........................................................................................................................

35

Managing conference bridge calls..................................................................................................................

36

Reserving conference bridge (one-time appointment)....................................................................................

37

Reserving conference bridge (recurring appointment)....................................................................................

38

Reserving a conference bridge for others.......................................................................................................

39

Checking and deleting reservations................................................................................................................

39

Chapter 7: Managing the call log...........................................................................................

41

Call log............................................................................................................................................................

41

Symbols in the call log....................................................................................................................................

41

Viewing the call log..........................................................................................................................................

42

Removing entries from the call log..................................................................................................................

42

Deleting call log entries automatically.............................................................................................................

42

Adding an entry from the call log to the phone book.......................................................................................

43

Adding additional entries in the call log...........................................................................................................

44

Chapter 8: Managing the phone book...................................................................................

45

Introduction to the phone book........................................................................................................................

45

Creating a new entry in the phone book.........................................................................................................

45

Editing an entry in the phone book..................................................................................................................

46

Deleting an entry.............................................................................................................................................

47

Chapter 9: Messages...............................................................................................................

49

Introduction messages....................................................................................................................................

49

Viewing and deleting received text messages................................................................................................

49

Writing and sending own text messages.........................................................................................................

49

Sending a standard text..................................................................................................................................

50

Sending a text message for an internal caller.................................................................................................

50

Chapter 10: Mobile System Subscribers (Managed Mobility Access)................................

53

Introduction MMA............................................................................................................................................

53

Dialing into your system..................................................................................................................................

53

Dialing into your system using callback..........................................................................................................

54

Calling using your system...............................................................................................................................

54

Placing a call..........................................................................................................................................

54

Referring back........................................................................................................................................

55

Starting a conference call.......................................................................................................................

55

Ending a call...........................................................................................................................................

55

Modifying the twinning/call diversion number.........................................................................................

56

Deactivating call diversion / twinning......................................................................................................

56

Calling code dialing destinations.....................................................................................................................

56

Chapter 11: Using the Avaya Menu........................................................................................

59

Call charges....................................................................................................................................................

59

Introduction to call charges.....................................................................................................................

59

Viewing the charge display.....................................................................................................................

59

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Viewing charges for lines / subscribers..................................................................................................

60

Deleting call charges..............................................................................................................................

60

Locking the telephone.....................................................................................................................................

61

Telephone lock........................................................................................................................................

61

Changing the PIN...................................................................................................................................

61

Locking the telephone............................................................................................................................

61

Unlocking the telephone.........................................................................................................................

62

Managing appointments..................................................................................................................................

62

Appointments (reminders)......................................................................................................................

62

Entering an appointment for today.........................................................................................................

63

Entering a one-time appointment...........................................................................................................

63

Entering a recurring appointment...........................................................................................................

64

Acknowledging an appointment..............................................................................................................

64

Deleting an appointment.........................................................................................................................

65

Setting appointments for others..............................................................................................................

65

Chapter 12: Customizing your telephone.............................................................................

67

Setting parameters for your telephone............................................................................................................

67

Changing the acoustic signaling.............................................................................................................

67

Setting the ringing tone melody..............................................................................................................

68

Applying ring tone melodies...................................................................................................................

68

Setting the contrast.................................................................................................................................

69

Setting the language...............................................................................................................................

70

Adjusting the setting for handsfree operation.........................................................................................

70

Deactivating ringing tone temporarily (Do not disturb)....................................................................................

71

Activating night service...................................................................................................................................

71

Activating automatic handsfree after dialing...................................................................................................

72

Seizing exchange line automatically...............................................................................................................

73

Seizing external line automatically when going off-hook.................................................................................

73

Setting the number of redials..........................................................................................................................

74

Setting redial interval.......................................................................................................................................

75

Setting the number send to external subscribers............................................................................................

75

Accepting calls automatically (Handsfree answer back).................................................................................

76

Turning direct dialing on or off.........................................................................................................................

77

Deactivating second call.................................................................................................................................

77

Assigning code numbers *..............................................................................................................................

78

Extending call display......................................................................................................................................

79

Deactivating VIP call signaling (pager) *.........................................................................................................

79

Removing telephone from hunt groups...........................................................................................................

80

Removing telephone from general call............................................................................................................

80

Activating remote headset...............................................................................................................................

81

Function, destination, line and partner keys....................................................................................................

81

Introduction function keys.......................................................................................................................

81

Assigning functions to keys....................................................................................................................

82

Assigning destinations to keys...............................................................................................................

82

Assigning lines to keys...........................................................................................................................

83

Assigning partners to keys.....................................................................................................................

84

Deleting key assignments.......................................................................................................................

84

Conference bridge settings.............................................................................................................................

85

Set up conference bridge *.....................................................................................................................

85

Setup reservation permissions...............................................................................................................

85

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Changing access PIN.............................................................................................................................

86

Setup standard access *.........................................................................................................................

86

Changing standard PIN *........................................................................................................................

87

Managed Mobility Access settings..................................................................................................................

88

Introduction MMA settings......................................................................................................................

88

Adding dial-in authorized numbers *.......................................................................................................

88

Changing dial-in authorized numbers *..................................................................................................

89

Deleting dial-in authorized numbers *.....................................................................................................

90

Using call filter.................................................................................................................................................

91

Deleting entries from the call filter...................................................................................................................

92

Chapter 13: Settings for your telephone system..................................................................

93

Introduction.....................................................................................................................................................

93

Assigning operators for day service *..............................................................................................................

93

Assigning operators for night service *............................................................................................................

94

Assigning call forwarding destinations *..........................................................................................................

95

Setting second call barring *...........................................................................................................................

96

Setting date and time......................................................................................................................................

97

Setting customer password *..........................................................................................................................

97

Showing traffic statistics *................................................................................................................................

98

Chapter 14: Auxiliary devices................................................................................................

99

Button module DBM32....................................................................................................................................

99

Using a headset............................................................................................................................................

100

Chapter 15: Hotel functions..................................................................................................

103

Introduction...................................................................................................................................................

103

Layout of the hotel functions on the DBM32 button module *.......................................................................

104

Checking in *.................................................................................................................................................

105

Checking out *...............................................................................................................................................

105

Querying call charges *.................................................................................................................................

106

Listening to messages *................................................................................................................................

106

Messaging to guest: message at reception *................................................................................................

107

Setting direct dial to rooms *.........................................................................................................................

107

Setting guest-to-guest connection *..............................................................................................................

108

Determining the charge limit *.......................................................................................................................

108

Waking guests *............................................................................................................................................

109

Chapter 16: Menus.................................................................................................................

111

Menu overview...............................................................................................................................................

111

Appendix A: Remote features..............................................................................................

115

Changing call diversion remotely *................................................................................................................

115

Index.......................................................................................................................................

117

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Avaya 1408, 1416 User Manual

Chapter 1: Introduction

Introduction to the 1400 Series Digital Deskphones

The Avaya 1400 Series telephones are ISDN telephones for use with the Integral 5 call processing system.This user guide is written for the 1408 and 1416 Digital Deskphones.These deskphones put convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail.

Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator.

Overview of phone buttons and features

Avaya 1408 Telephone

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Introduction

Avaya 1416 Telephone

No.

Name

Description

1

Call/Message

This light flashes when you receive an incoming call.

 

Waiting Indicator

 

 

 

 

2

Phone Display

There are 3 (1408) or 4 (1416) lines in the phone display.

 

 

The phone display presents calling or called party

 

 

identification, user options, and other information relevant

 

 

to using the phone.

 

 

The top line shows the phone number and name you set

 

 

and the date and time.

 

 

The middle line (1408) or two lines (1416) display status

 

 

information.

 

 

The bottom line displays the softkey labels.

 

 

 

3

Softkeys

Press the softkeys to select the softkey labels. The softkey

 

 

labels show you the action that each softkey produces. The

 

 

labels and the actions vary depending on the object that is

 

 

selected.

 

 

 

4

OK

Press the OK button to open a selected menu item or

 

 

confirm an input.

 

 

 

5

Phone/Exit

Press the Phone/Exit button to return back to the idle

 

 

display from a menu.

 

 

 

6

Function keys /

There are 8 (1408) or 16 (1416) keys that can be

 

Destination keys /

programmed as either function keys or destination keys.

 

Partner keys

Press a labeled function key to enable or disable that

 

 

function. The function keys provide the same functions that

 

 

 

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Overview of phone buttons and features

No.

Name

Description

 

 

are available in the menu. When a call number is

 

 

programmed on the key press the key to dial the

 

 

destination. (Partners are special destinations, see chapter

 

 

Partners for more information)

 

 

 

7

Hold

Press the Hold button (R button) to put the active call on

 

 

hold.

 

 

 

8

Conference

Press the Conference button to add another party to an

 

 

existing call.

 

 

 

9

Transfer

Press the Transfer button to transfer a call to another

 

 

number.

 

 

 

10

Drop

Press the Drop button to drop the active call.

 

 

 

11

Headset

Press the Headset button to use the headset if it is

 

 

connected. Only HIS headset cords are compatible with

 

 

your phone.

 

 

 

12

Volume

Press + or - on the Volume button while active on the

 

 

handset, headset or speaker to adjust the volume. While

 

 

not on a call, press + or - to access the audio settings menu.

 

 

 

13

Mute

Press the Mute button to mute a call in progress. To take a

 

 

call off mute, press Mute again.

 

 

 

14

Speaker

Press the Speaker button to activate the loudspeaker or the

 

 

handsfree equipment.

 

 

 

15

Redial

Press the Redial button to either dial the last number you

 

 

dialed or display the redial list from which you can select a

 

 

number to redial.

 

 

 

16

Call Log

Press the Call Log button to view a list of your missed calls.

 

 

The Icon on the Call Log button is illuminated when you

 

 

have missed calls.

 

 

 

17

Phone book /

Press the Phone book / Contacts button to view the

 

Contacts

entries in your phone book or contact list.

 

 

 

18

Avaya Menu

Press the A button to access the Avaya menu. The Avaya

 

 

menu provides options that allow you to customize phone

 

 

settings, configure call logging and select the display

 

 

language.

 

 

 

19

Message

Press the Message button to connect directly to your

 

 

voicemail system.

 

 

 

20

Navigation Arrows

Press the up and down navigation arrows to scroll through

 

 

lists. Press the right and left navigation arrows to navigate

 

 

between different views of an application, to move the

 

 

cursor during text input, or to turn an option on or off.

 

 

 

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Introduction

About LEDs

Each function, partner or destination key has two LEDs, one green and one red, to indicate the status of the function or partner. The status is identified by whether the LED is on, off, or blinking as described in the following tables.

Note:

If a key is assigned to a destination the LEDs are always off.

Table 1: Function key LEDs

LED

Description

Steady green

Function is active, e. g. call diversion is set to on.

 

 

Off

Function is not active.

 

 

Table 2: Partner key LEDs

LED

Description

Steady green

Partner has set call diversion to.

 

 

Blinking red slow

Partner receives an internal call.

 

 

Blinking red fast

Partner receives an external call.

 

 

Steady red

Partner is on a call.

 

 

Table 3: Line key LEDs

LED

Description

Steady red

Line busy.

 

 

Off

Line free.

 

 

Blinking red fast

Calling / recalling

 

 

Blinking red slowly

Line waiting or allocated

 

 

Related topics:

Assigning partners to keys on page 84

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About this manual

About this manual

Descriptions of optional features are marked with an asterisk in the title. For more information about the optional features, see your system administrator.

All the descriptions in this user guide assume a standard assignment of the function keys. If you re-assign the function keys, the procedures may change from those provided in this guide.

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Introduction

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Chapter 2: Making calls

Introduction to making calls

Use the procedures provided in this chapter to make calls from your telephone.

Note that when you make a call, you can either dial the number and then lift the handset, or lift the handset and then dial the number. Both orders are correct. However, if you lift the handset first and then dial the number, you will not be able to correct a dialing error.

Calling an internal call number

1.Enter the desired call number.

If you have switched Direct dial on, the call number is dialled immediately and you cannot correct input errors.

2.Lift the handset.

Related topics:

Turning direct dialing on or off on page 77

Calling an external call number

1. Enter the external line code, for example 0.

Note:

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Making calls

Instead of entering the external line code, you can also press a line key. If you have activated LN on dialing you only need to dial the external number.

2.Enter the desired call number.

3.Lift the handset.

Related topics:

Seizing exchange line automatically on page 73

Calling with a destination key

1.Press the destination key for the desired subscriber.

2.Lift the handset.

Related topics:

Introduction function keys on page 81

Calling a person from the call log

1.Press the Call Log button.

2.Select the desired call number.

3.Lift the handset.

Related topics:

Call log on page 41

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Calling a person from the phone book entry

Calling a person from the phone book entry

1.Press the Phone book / Contacts button.

2.Select the entry you want to dial.

Note:

To reach the entry more quickly, you can also enter one or more of the first letters of the name.

3. Lift the handset.

Related topics:

Introduction to the phone book on page 45

Calling partners

1.Press the appropriate partner key.

2.Talk using the speakerphone, or lift the handset to talk using the handset.

Calling using the speakerphone

The Monitoring function allows you to hear the person you are on a call with through the loudspeaker. The Handsfree function provides the Monitoring function and the ability to speak using the phone's built-in microphone, rather than the handset.

Both functions are operated by means of the Speaker button.

1.Enter the desired call number.

2.Press the Speaker button.

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Making calls

3.To adjust the volume, press + or - on the Volume button.

4.Do one of the following:

a.To continue the call using the handset, lift the handset. To activate the speaker additionally (Monitoring), press the Speaker button. To activate Handsfree press the Speaker button once more.

b.To end the call, press the Speaker button.

Requesting automatic callback

If an internal call number you dialed is busy or unanswered, use this procedure if you want your telephone system to call you back when the number is no longer busy, or the called person had another call while you are waiting.

In case of external calls, Automatic callback is only presented as an option if the network provider and the system connection support it.

1.Select the Callback softkey.

2.Replace the handset.

Your telephone system calls you back as soon as the called number is free or free again.

3.Lift the handset

Your telephone system calls the dialled call number again.

4.To delete the automatic callback again:

a.Select status information Callback act.

b.Press the OK button.

c.Press the Delete softkey.

Redialing

You can redial one of the last numbers called.

If you selected a special number to present to the call recipient, this will also be used for redial.

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Requesting automatic redialing

1.Press the Redial button.

2.Select the desired call number.

3.Lift the handset.

Requesting automatic redialing

Note:

You can specify the number of automatic redial attempts and the time between two attempts in the Dial settings.

You can only use Automatic redial if you are calling on a digital exchange line. The external number dialed is busy. The Auto redial menu item is offered.

1.Select the Auto redial menu item.

2.Press the OK button.

3.Replace the handset, if you have lifted it.

Result

Automatic redial is stopped if you press any button or lift the handset.

Related topics:

Setting the number of redials on page 74

Joining another call (cut-in)*

You call an internal extension. The user is already on a call. Use this feature to join the call.

This feature may not be available. Your system administrator must configure it for your extension as well as for the extension of the other person. See your system administrator for more information.

1.Select Cut-In.

2.Press the OK button.

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Making calls

Each person on the call will hear a cut-in tone. You are now included in the call. 3. To disconnect from the call, press the Drop button, or replace the handset.

Presenting yourself with specified call numbers *

If your system is configured to do so, every time you make an external call you can select the number you want to present to the call recipient. This is called Calling Line Identification Presentation (CLIP). The number could represent your “service”, “head office” or “workshop”, for example.

You can assign the numbers with which you want to present yourself to the function keys. If you press one of these function keys before lifting the handset when making an external call, the number selected will be presented to the party called.

Note:

If you have deactivated number display for external calls, you will not be offered numbers for presentation.

1.Enter the desired external call number.

2.Select the desired group number or name, you want to present, e.g. dial with 987654321.

3.Lift the handset.

Your selected number is shown to the call recipient.

Making an announcement

You can also make announcements to subscribers currently not in a call in your telephone system via the loudspeakers fitted in the telephones. You can address individual subscribers, a selected group or all subscribers.

1.Lift the handset.

2.Select Announce.

When you want to make an "Announcement to all subscribers", you can also simply press the Announce function key and make your announcement.

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Making an individual announcement

3.Press the OK button.

4.Select who you want to send the announcement to, e.g. Announcement to Group 1.

5.Press the OK button.

You can now make your announcement.

Making an individual announcement

Use this procedure to make a announcement to a subscriber you are just calling and whose telephone is ringing.

1.Press the Announce function key.

You can now make your announcement.

2.The called subscriber can answer the announcement directly by lifting the handset during the announcement.

Replying to an announcement

Use this procedure to reply to a general or group announcement you have heard.

1.Lift the handset.

2.Select Answer announcement.

3.Press the OK button.

The caller who made the announcement is called.

Calling anonymous

Anonymous calling must be supported by your network provider.

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Making calls

1.Enter the call number.

2.Select Anonymous call.

3.Press the OK button.

Your number will not be transmitted to the called party for your next external call.

4.Lift the handset.

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Chapter 3: Handling calls

Introduction to handling calls

When you receive an incoming call your telephone rings, the Call LED flashes and the call is indicated in the display.

You will be shown the number or name the caller dialled, e.g. when you receive a diverted call.

You can lift the handset or use the Speaker button and talk with the handset on-hook. You are also able to answer an incoming call ringing at another telephone in your telephone system, or put an incoming call on hold until you are able to answer the call.

Internal, external, message, and VIP calls have different ringing tones.

Related topics:

Setting the ringing tone melody on page 68

Answering a call

To answer a call, lift the handset or press the Speaker button to use the speakerphone.

Answering a call ringing at another phone (pick-up)

You hear another telephone ringing.

1.Press the Avaya Menu button.

2.Select Call Pickup.

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Handling calls

A list of incoming calls will be shown.

3.Press the OK button.

4.Lift the handset.

Answering a call for a partner

When a partner's telephone rings, the corresponding LED on your telephone flashes. You can pick up that call and answer as deputy.

1.Press the Partner key and wait until the call reaches your own telephone.

2.Lift the handset.

Forwarding calls to forwarding stations

You receive an external call and wish to divert the call to the call forwarding stations.

Note:

The call forwarding stations must have been set up in the telephone system.

1.Select Forward call.

2.Press the OK button.

The call is forwarded to the call forwarding stations.

Related topics:

Assigning call forwarding destinations * on page 95

Putting a call on hold

To place your current call on hold:

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Muting a call

Press the Hold button, to take the call of hold, press Hold again.

Muting a call

1.Press the Mute button during a call so that the other person cannot hear you.

2.Press the Mute button again to unmute the call.

Referring back during a call (consultation call)

During a call:

1.Press the Hold button.

Your first talking partner is waiting and cannot hear what you say.

2.Enter the call number you wish to refer back to. Carry out refer-back call.

3.Press the Hold button again.

The refer-back call is ended and you can speak to the first talking partner again.

Switching between two calls (brokering)

You want to switch back to a first talking partner who has been put on hold.

1.Select Return to … .

2.Press the OK button.

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Handling calls

You can now talk to the first talking partner. The second partner is put on hold.

Transferring a call

1.Press the Hold button. Your first call is put on hold.

2.Dial the appropriate call number.

You do not need to wait until the call is accepted.

3.Press the Transfer button or hang up.

Answering an additional call (second call)

The feature Second call is activated on your telephone.

Use this procedure to answer an incoming call while on another call.

1.While on a call, select the number or name of the second call in the display.

2.Press the OK button.

You are connected to the second call and the first call is put on hold.

Note:

To end the first call instead, press the Drop button first.

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Chapter 4: Call diversion

Introduction call diversion

You can divert incoming calls to another extension. You can set this up both for your own and other telephones. You can also divert calls to your telephone. In all these variants, you can choose

whether this should always take place,

only if the telephone is busy

or only if the telephone is not answered within a specified time period.

You can arrange to have incoming calls signalled on both your own phone and another, external phone, e.g. your GSM mobile. This is called twinning.

You can also set up and change all call diverts from outside the telephone system.

Related topics:

Changing call diversion remotely *

Diverting calls for your telephone

1.Press the Avaya Menu button.

2.Select Call diversion.

3.Press the OK button.

4.Select Divert to.

5.Enter the call number to which you would like calls to be diverted. You must add an additional line code (usually “0”) in front of an external number.

You can also press an appropriate destination or partner key instead of entering the number.

If dial-in authorized call numbers are registered for you for Managed Mobility Access (MMA) they are shown. You can select these destinations directly.

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Call diversion

6.Select one of the following:

immediately

after time

on busy

7.Press the OK button.

The status information Divert to … - appears in the display. Alternatively, a clock symbol is shown for call diversion after "after time" or a B for call diversion "on busy".

8.To deactivate call diversion:

a.Select the appropriate status information.

b.Press the OK button.

c.Press the Delete softkey.

Caution:

You can set up call numbers for which your telephone rings even when you have activated "Call diversion to, immediately"

Related topics:

Adding dial-in authorized numbers * on page 88

Using call filter on page 91

Diverting calls to your telephone

1.Press the Avaya Menu button.

2.Select Call diversion.

3.Press the OK button.

4.Select Divert from.

5.Enter the internal call number of the telephone for whom you want to set up call diversion to your own telephone.

You can also press an appropriate destination or partner key instead of entering the number.

6.Select one of the following:

immediately

after time

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Diverting calls for another telephone*

on busy

7.Press the OK button.

The status information Divert from 1234- appears in the display. Alternatively, a clock symbol is shown for call diversion after "after time" or a B for call diversion "on busy".

8.To deactivate call diversion:

a.Select the appropriate status information.

b.Press the OK button.

c.Press the Delete softkey.

Result

When you receive a diverted call, you will also be shown the number that the caller has dialled.

Diverting calls for another telephone*

1.Press the Avaya Menu button.

2.Select Call diversion.

3.Press the OK button.

4.Select Divert for.

5.Enter the internal call number of the telephone for whom you want to set up call diversion.

You can also press an appropriate destination or partner key instead of entering the number.

If a call diversion has already been set up, it is displayed. To delete an existing call diversion, press Delete softkey.

The old one is automatically deleted if it is not possible to have both call diversions in parallel.

6.Press the New softkey.

7.Enter the internal or external call number of the telephone to whom the calls are to be diverted. You must add an additional line code (usually “0”) in front of an external number.

If dial-in authorized call numbers are registered for you for Managed Mobility Access (MMA) they are shown. You can select these destinations directly.

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Call diversion

8.Select one of the following:

immediately

after time

on busy

9.Press the OK button.

Both subscribers involved will get the status information Divert from … - or Divert to … - . Alternatively, a clock symbol is shown for call diversion after "after time" or a B for call diversion "on busy".

Related topics:

Introduction MMA on page 53

Signaling calls on two telephones (twinning)

Twinning and call diversion ”after time” to your voicemail can be set simultaneously.

1.Press the Avaya Menu button.

2.Select Call diversion.

3.Press the OK button.

4.Select Divert to.

5.Enter the external line code (usually "0") and external number of the telephone you want to ring when a call is received.

6.Select twinning.

7.Press the OK button.

The status information twinning …- appears in the display.

8.To deactivate twinning:

a.Select the appropriate status information.

b.Press the OK button.

c.Press the Delete softkey.

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