Panasonic KX-TG2420 User Manual

Operating Instructions

2.4 GHz Digital Cordless Phone

Model No. KX-TG2420

This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your service provider.

Charge the battery for 6 hours before initial use.

Please read these Operating Instructions before using the unit and save for future reference.

For assistance, visit our website: http://www.panasonic.com for customers in the U.S.A. or Puerto Rico.

Table of Contents

Introduction

Accessory information . . . . . . . . . . . . . . 5 Important safety instructions . . . . . . . . . 6 For best performance . . . . . . . . . . . . . . . 8

Preparation

Connections . . . . . . . . . . . . . . . . . . . . . . 9 Battery installation . . . . . . . . . . . . . . . . 10 Battery charge . . . . . . . . . . . . . . . . . . . 11 Battery replacement . . . . . . . . . . . . . . . 12 Controls and displays . . . . . . . . . . . . . . 13

Controls . . . . . . . . . . . . . . . . . . . . . 13 Display . . . . . . . . . . . . . . . . . . . . . . . 15

Making/Answering Calls

Making calls . . . . . . . . . . . . . . . . . . . . . 16 Answering calls . . . . . . . . . . . . . . . . . . 17 Useful features during a call. . . . . . . . . 18 HOLD button . . . . . . . . . . . . . . . . . . 18 MUTE button . . . . . . . . . . . . . . . . . . 18 Voice enhancer . . . . . . . . . . . . . . . . 18 Clarity booster . . . . . . . . . . . . . . . . . 19

PAUSE button (for PBX/long distance service users). . . . . . . . . . . . . . . . . . 19 Flash button . . . . . . . . . . . . . . . . . . 19 For Call Waiting service users . . . . . 20 Temporary tone dialing (for rotary/pulse service users) . . . . . . . . . . . . . . . . . 20

Handset locator . . . . . . . . . . . . . . . . . . 20

Phonebook

Using the phonebook . . . . . . . . . . . . . . 21 Adding items to the phonebook . . . 21 Calling someone in the phonebook . 22 Editing items in the phonebook . . . . 22 Erasing items in the phonebook . . . 22 Chain dial feature. . . . . . . . . . . . . . . 23

Caller ID Service

Using Caller ID service. . . . . . . . . . . . . 24 Caller list. . . . . . . . . . . . . . . . . . . . . . . . 25

Viewing the caller list and calling

back . . . . . . . . . . . . . . . . . . . . . . . . 25 Editing a caller’s phone number before calling back . . . . . . . . . . . . . . . . . . . 26 Storing caller information into the phonebook . . . . . . . . . . . . . . . . . . . 26 Erasing caller information . . . . . . . . 27

Voice Mail Service

Using Voice Mail service. . . . . . . . . . . . 28 Storing the Voice Mail (VM) access number . . . . . . . . . . . . . . . . . . . . . . 28 Voice Mail (VM) Tone Detection . . . 28 Listening to Voice Mail messages . . 29 Message alert . . . . . . . . . . . . . . . . . 29

Programmable Settings

Guide to handset programming . . . . . . 30 Ringer settings . . . . . . . . . . . . . . . . . . . 31 Handset ringer volume . . . . . . . . . . 31 Handset ringer tone . . . . . . . . . . . . . 31 Call options. . . . . . . . . . . . . . . . . . . . . . 32 Auto talk . . . . . . . . . . . . . . . . . . . . . 32 Voice enhancer . . . . . . . . . . . . . . . . 32 Caller ID edit . . . . . . . . . . . . . . . . . . 32 Display options . . . . . . . . . . . . . . . . . . . 33 Handset LCD contrast . . . . . . . . . . . 33 Display language . . . . . . . . . . . . . . . 33 Telephone settings . . . . . . . . . . . . . . . . 33 Dialing mode . . . . . . . . . . . . . . . . . . 33 Flash time . . . . . . . . . . . . . . . . . . . . 33 Line mode . . . . . . . . . . . . . . . . . . . . 34 Other options . . . . . . . . . . . . . . . . . . . . 34 Handset key tone . . . . . . . . . . . . . . 34 Re-registering the handset . . . . . . . 34 Customer support . . . . . . . . . . . . . . 35 Programming via direct commands . . . 36 Direct commands chart . . . . . . . . . . 36

Useful Information

Wall mounting. . . . . . . . . . . . . . . . . . . . 38 Error messages . . . . . . . . . . . . . . . . . . 40 Troubleshooting . . . . . . . . . . . . . . . . . . 41 General use . . . . . . . . . . . . . . . . . . . 41 Programmable settings . . . . . . . . . . 41 Making/answering calls, Paging . . . 42 Phonebook . . . . . . . . . . . . . . . . . . . 42 Caller ID . . . . . . . . . . . . . . . . . . . . . 43 Battery charge . . . . . . . . . . . . . . . . . 44 Power failure . . . . . . . . . . . . . . . . . . 44

Important information about subscription services . . . . . . . . . . . . . . . . . . . . . . . . 45 FCC and other information . . . . . . . . . . 46 Technical information . . . . . . . . . . . . . . 48

Base unit . . . . . . . . . . . . . . . . . . . . . 48 Handset . . . . . . . . . . . . . . . . . . . . . . 48

2	For assistance, please call 1-800-211-PANA (7262).

Table of Contents

Warranty. . . . . . . . . . . . . . . . . . . . . . . . 49

Customer services . . . . . . . . . . . . . . . . 51

Index

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 52

For assistance, please call 1-800-211-PANA (7262).

3

Introduction

Thank you for purchasing a Panasonic cordless telephone.

We recommend keeping a record of the following information for future reference.

Serial No.

Date of purchase

(found on the bottom of the unit)

Name and address of dealer

Attach your purchase receipt here.

Energy Star:

As an ENERGY STAR® Participant, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark.

4	For assistance, please call 1-800-211-PANA (7262).

Introduction

Accessory information

Included accessories

To order replacement accessories, call 1-800-332-5368.

TTY users (hearing or speech impaired users) can call 1-866-605-1277.

No.	Accessory	Order number	Quantity
	items		KX-TG2420W	KX-TG2420B	KX-TG2420G
1	AC adaptor	PQLV19Z	1	1	1
2	Telephone line	PQJA10075Z	1	1	1
	cord
3	Wall mounting	PQKL10067Z1	1	–	–
	adaptor
		PQKL10067Z2	–	1	1
4	Battery	HHR-P105	1	1	1
5	Handset cover	PQYNTG2421WR	1	–	–
		PQYNTG2432BR	–	1	–
		PQYNTG2431GR	–	–	1
1		2		3

4 5

Additional/replacement accessories

Accessory items	Order number
Rechargeable nickel metal	HHR-P105
hydride (Ni-MH) battery
Battery back-up power	KX-TCA200
supply

For assistance, please call 1-800-211-PANA (7262).

5

Introduction

Important safety instructions

When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.

1.Read and understand all instructions.

2.Follow all warnings and instructions marked on this unit.

3.Unplug this unit from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

4.Do not use this unit near water, for example near a bathtub, wash bowl, kitchen sink, etc.

5.Place the unit securely on a stable surface. Serious damage and/or injury may result if the unit falls.

6.Do not cover slots and openings on the unit. They are provided for ventilation and protection against overheating.

Never place the unit near radiators, or in a place where proper ventilation is not provided.

7.Use only the power source marked on the unit. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

8.Do not place objects on the power cord. Install the unit where no one can step or trip on the cord.

9.Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

10.Never push any objects through slots in this unit. This may result in the risk of fire or electric shock. Never spill any liquid on the unit.

11.To reduce the risk of electric shock, do not disassemble this unit. Take the unit to an authorized service center when service is required. Opening or removing covers may expose you to dangerous voltages or other risks.

Incorrect reassembly can cause electric shock when the unit is subsequently used.

12.Unplug this unit from power outlets and refer servicing to an authorized service center when the following conditions occur:

A.When the power cord is damaged or frayed.

B.If liquid has been spilled into the unit.

C.If the unit has been exposed to rain or water.

D.If the unit does not work normally by following the operating instructions. Adjust only controls covered by the operating instructions. Improper adjustment may require extensive work by an authorized service center.

E.If the unit has been dropped or physically damaged.

F.If the unit exhibits a distinct change in performance.

13.During thunderstorms, avoid using telephones except cordless types. There may be a remote risk of an electric shock from lightning.

14.Do not use this unit to report a gas leak, when in the vicinity of the leak.

SAVE THESE

INSTRUCTIONS

CAUTION:

Installation

LNever install telephone wiring during a lightning storm.

LNever install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

LNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

LUse caution when installing or modifying telephone lines.

6	For assistance, please call 1-800-211-PANA (7262).

Introduction

LDo not touch the plug with wet hands.

LThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible.

Battery

To reduce the risk of fire or injury to persons, read and follow these instructions.

LUse only the battery(ies) specified.

LDo not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions.

LDo not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.

LExercise care when handling the battery(ies). Do not allow conductive materials such as rings, bracelets or keys to touch the battery(ies), otherwise a short circuit may cause the battery(ies) and/or the conductive material to overheat and cause burns.

LCharge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual.

WARNING:

LTo prevent the risk of fire or electrical shock, do not expose this product to rain or any type of moisture.

Medical

LConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2.4 GHz to 2.48 GHz, and the power output level can range from 0.04 to 0.1 watts.) Do not use

the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

For assistance, please call 1-800-211-PANA (7262).

7

Introduction

For best performance

Base unit location/noise

The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following:

LPlacing the unit away from electrical appliances such as a TV, personal computer or another cordless phone.

LPlacing the base unit in a HIGH and CENTRAL location with no obstructions such as walls.

LRaising the antenna vertically.

LIf you use the handset near a microwave oven which is being used, noise may be heard. Move away from the microwave oven and closer to the base unit.

LIf you use the handset near another cordless phone’s base unit, noise may be heard. Move away from the other cordless phone’s base unit and closer to your base unit.

Environment

LKeep the unit away from electrical noise generating devices, such as fluorescent lamps and motors.

LThe unit should be kept free from excessive smoke, dust, high temperature and vibration.

LThe unit should not be exposed to direct sunlight.

LDo not place heavy objects on top of the unit.

LWhen you leave the unit unused for a long period of time, unplug this unit from power outlet.

LThe unit should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 °C (41 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.

LThe maximum calling distance may be shortened when the unit is used in the following places: Near obstacles such as hills, tunnels, undergrounds, near metal objects such as wire fences, etc.

LOperating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances.

Routine care

LWipe the outer surface of the unit with a soft cloth. Do not use benzine, thinner or any abrasive powder.

8	For assistance, please call 1-800-211-PANA (7262).

Preparation

Connections

Raise the antenna.

To single-line telephone jack (RJ11C)

Telephone line cord

To power outlet (120 V AC, 60 Hz)

Fasten the AC adaptor cord.

AC adaptor

Hooks

Note:

LUse only the included Panasonic AC adaptor PQLV19.

LThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

LThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

LThe unit will not work during a power failure. We recommend connecting a standard telephone to the same telephone line or to the same telephone jack using the Panasonic KX-J66 T-adaptor. Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 5.

For assistance, please call 1-800-211-PANA (7262).

9

Preparation

If you subscribe to an xDSL service

LPlease attach a noise filter (contact your xDSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following:

–Noise is heard during conversations.

–Caller ID features (page 24) do not function properly.

To single-line telephone jack (RJ11C)

Telephone

line cord Noise filter

(For xDSL users)

Battery installation

1 Insert the battery (1), and press it down until it snaps into the compartment (2).

2 1

2 Close the handset cover.

10	For assistance, please call 1-800-211-PANA (7262).

Preparation

Battery charge

Place the handset on the base unit for 6 hours before initial use.

LThe unit will beep once, the CHARGE indicator will light, and “Charging” will be displayed.

L“Charge completed” is displayed when the battery has been fully charged. The CHARGE indicator will remain lit.

CHARGE indicator

Note:

LTo ensure the battery charges properly, clean the charge contacts of the handset and base unit with a soft, dry cloth once a month. Clean more often if the unit is subject to grease, dust, or high humidity.

Battery strength

You can confirm the battery strength on the handset display.

Battery icon	Battery strength
5	Fully charged
6	Medium
7	Low
	When flashing: needs
	to be recharged.
8	Discharged

Recharging the battery

Recharge the battery when:

–“Recharge battery” is displayed or 7flashes on the handset display.

–the handset beeps intermittently while it is in use.

Note:

LRecharge the handset battery for more than 15 minutes, or the display will continue showing the indication.

LIf the battery has been discharged, the handset will display “Charge for 6h” and 8when you place the handset on the base unit.

For assistance, please call 1-800-211-PANA (7262).

11

Preparation

Battery performance

After your Panasonic battery is fully charged, you can expect the following performance:

Operation	Operating time
While in use	Up to 5 hours
(talking)
While not in use	Up to 11 days
(standby)*1
While using the	Up to 3 hours
Clarity Booster
feature (page 19)

*1 Handset is off the base unit but not in use.

Note:

LBattery power is consumed whenever the handset is off the base unit, even when the handset is not in use. The longer you leave the handset off the base unit, the shorter you can actually talk on the handset. Actual battery performance depends on a combination of how often the handset is in use and how often it is not in use.

LOnce the battery is fully charged, you do not have to charge it again until “Recharge battery” is displayed or 7flashes. This will maximize the battery life.

Battery replacement

If battery performance diminishes, make sure you have cleaned the charge contacts and fully charged the battery. The battery needs to be replaced if any of the following are displayed after a few phone calls even when you have fully charged the battery.

–“Recharge battery”

–7(flashing)

–“Charge for 6h”

–8

LUse only the rechargeable Panasonic battery noted on page 5.

1 Press the notch on the cover firmly and slide it as indicated by the arrow.

2 Replace the old battery with a new one, and close the cover (see page 10 for battery installation).

Attention:

A nickel metal hydride battery that is recyclable powers the product you have purchased.

Please call 1-800-8-BATTERY for information on how to recycle this battery.

12	For assistance, please call 1-800-211-PANA (7262).

Preparation

Controls and displays

Controls

Base unit

A B

C D E

AAntenna

BIN USE indicator

CCharge contacts

DCHARGE indicator

E{HANDSET LOCATOR}

For assistance, please call 1-800-211-PANA (7262).

13

Preparation

Handset		Using the navigator key
		The handset navigator key can be used to
		navigate through menus and to select
		items shown on the display, by pressing
	H	{^}, {V}, {<}, or {>}.
	I
A
B	J
	K
	B
C	L
D
E	M
F	N
G	O
	P

ASpeaker

BSoft key

C{C} (TALK)

DNavigator key

E{s} (SP-PHONE)

F{*} (TONE)

G{PAUSE}{REDIAL}

HRinger indicator Message indicator

IReceiver

JDisplay

K{MENU}

L{OFF}

M{MUTE} {CLEAR}

N{HOLD}

OMicrophone

PCharge contacts

14	For assistance, please call 1-800-211-PANA (7262).

Preparation

Display

Handset display items

Displayed	Meaning
item
J	Voice enhancer is on.
5	Battery strength

Soft keys

The handset features 2 soft keys. By pressing a soft key, you can select the function displayed directly above it.

LThe functions displayed will vary depending on how you are using the unit.

LWhen a function does not appear above a soft key, the soft key has no function.

Rcvd	Phone
Kcalls	book L

Soft key examples:

	Display	Action
	function
	Rcvd	Enters caller list
	calls
	VM	Dials Voice Mail access
		number

Backlit display

The handset display will light for a few seconds after pressing any of the handset’s controls or lifting the handset off the base unit. They will also light when a call is being received.

For assistance, please call 1-800-211-PANA (7262).

15

Making/Answering Calls

Making calls

Soft keys

{OFF} {C}

{s} Navigator key

{MUTE} {*} {CLEAR}

{PAUSE}	{HOLD}
{REDIAL}	Microphone

1 Lift the handset and press {C}. L“Talk” will be displayed.

2 Dial the phone number.

3 When finished talking, press {OFF} or place the handset on the base unit.

Note:

L“Line in use” is displayed when someone is talking on another phone.

To adjust the receiver volume

3 levels (high/medium/low) are available. While using the receiver, press {V} or {^} repeatedly.

To use the speakerphone

1 Lift the handset and press {s}. L“SP-phone” will be displayed.

2 Dial the phone number.

3 When the other party answers, speak into the microphone.

4 When finished talking, press {OFF} or place the handset on the base unit.

Note:

LTalk alternately with the caller in a quiet room.

LIf the other party has difficulty hearing you, press {V} to decrease the speaker volume.

LWhile on a call, you can switch from the receiver to the speakerphone by pressing {s}. To switch back to the receiver, press {C}.

To adjust the speaker volume

6 levels (high to low) are available. While using the speaker, press {V} or {^} repeatedly.

To dial after confirming the entered number

1 Enter the phone number. Example: 3334444

KFlash CallL

LTo correct a digit, press {<} or {>} to move the cursor, then press {CLEAR}. Enter the correct number.

LIf a pause is required when dialing, press {PAUSE} where needed (page 19).

LTo cancel, press {OFF}.

2 Press {C}, {s}, or {Call}.

3 When finished talking, press {OFF} or place the handset on the base unit.

To redial the last number dialed

1 Press {C} or {s}.

2 Press {REDIAL}.

16	For assistance, please call 1-800-211-PANA (7262).

Making/Answering Calls

To make a call using the redial list

The last 5 phone numbers dialed are stored in the redial list.

1 Press {REDIAL}.

LThe last number dialed will be displayed.

2 Press {V} or {^} repeatedly to display the desired number.

LTo delete the displayed number, press {CLEAR}.

LTo exit the list, press {OFF}.

3 Press {C}, {s}, or {Call}.

Answering calls

When a call is being received, the ringer indicator flashes rapidly.

1 Lift the handset and press {C} or {s}.

LYou can also answer a call by pressing any button except {V}, {^},

{<}, {>}, or {OFF}. (Any key talk feature)

2 When finished talking, press {OFF} or place the handset on the base unit.

Auto talk

This feature allows you to answer a call by simply lifting the handset off the base unit. You do not need to press {C}. To activate this feature, see page 32.

Temporary ringer off

While the handset is ringing for an outside call, you can turn the ringer off temporarily by pressing {OFF}. The handset will ring the next time a call is received.

For assistance, please call 1-800-211-PANA (7262).

17