ZQ300 Series
Mobile Printers
User Guide
P1093810-002
Contents
Proprietary Statements............................................................... |
4 |
Document Conventions............................................................... |
6 |
Introduction to the ZQ300 Series............................................... |
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Unpacking and Inspection.................................................................. |
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Reporting Damage............................................................................. |
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ZQ300 Series Technology........................................................... |
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PowerPrecision+Battery................................................................................. |
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Direct Thermal Printing .............................................................................. |
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Thermal Shutdown ..................................................................................... |
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Near Field Communications (NFC) ............................................................ |
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QR Code ..................................................................................................... |
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Made for iPhone (MFi) ................................................................................ |
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Features Overview..................................................................... |
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Getting Ready to Print............................................................... |
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Battery.............................................................................................. |
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Installing/Removing Battery & Battery Tape Insulator.................................. |
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Battery Tape Insulator...................................................................... |
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Battery Safety................................................................................... |
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Charger Safety............................................................................................. |
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Charging the Battery................................................................. |
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AC-to-USB Adapter...................................................................................... |
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1-Slot Battery Charger ................................................................................ |
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3-Slot Battery Charger ................................................................................ |
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Charging Temperature ............................................................................... |
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1-Bay Docking Cradle ................................................................................. |
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5-Bay Docking Cradle ................................................................................. |
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Vehicle Adapter .......................................................................................... |
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ZQ300 Series Media........................................................................ |
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Designing Labels......................................................................................... |
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Using Pre-Printed Receipt Media..................................................... |
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Loading the Media ...................................................................................... |
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Media Spacers............................................................................................. |
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Operator Controls............................................................................. |
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Forced Download Description and LED Behavior........................................ |
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Power Save Mode........................................................................................ |
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Draft Mode................................................................................................... |
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Verify the Printer Is Working............................................................ |
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Cable Communication.................................................................................. |
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Wireless Communications with Bluetooth.................................................... |
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Bluetooth Networking Overview................................................................... |
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NFC Use Cases........................................................................................... |
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WLAN Overview............................................................................... |
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Setting Up the Software................................................................... |
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Wearing the Printer.................................................................... |
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Belt Clip........................................................................................................ |
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Adjustable Shoulder Strap........................................................................... |
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Soft Case..................................................................................................... |
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Preventive Maintenance............................................................ |
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Extending Battery Life...................................................................... |
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continued
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ZQ300 Series User Guide
General Cleaning Instructions.......................................................... |
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ZQ300 Series Cleaning................................................................................ |
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Troubleshooting......................................................................... |
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Printer Status Indicators................................................................... |
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Troubleshooting Topics.................................................................... |
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Troubleshooting Tests...................................................................... |
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Printing a Configuration Report.................................................................... |
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Communications Diagnostics....................................................................... |
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Calling Technical Support............................................................................. |
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Specifications............................................................................. |
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Printing Specifications ................................................................................. |
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Memory and Communications Specifications.............................................. |
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Media Specifications.................................................................................... |
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ZPL Bar Code Specifications and Commands............................................. |
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CPCL and ZPL Font Specifications ............................................................ |
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Printing in Chinese Fonts............................................................................. |
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USB Type-C to Type-A Communications Cable........................................... |
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Physical, Environmental and Electrical Specifications................................. |
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ZQ300 Series Accessories .......................................................................... |
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Appendix A................................................................................. |
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Serial Number and PCC Number Locations................................................ |
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Appendix B................................................................................. |
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User Interface LED Charging Behavior........................................................ |
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Appendix C................................................................................. |
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Battery Disposal........................................................................................... |
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Product Disposal.......................................................................................... |
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Appendix D................................................................................. |
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Appendix E.................................................................................. |
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Using Zebra.com.......................................................................................... |
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Product Support Contacts............................................................................ |
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Index............................................................................................ |
81 |
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ZQ300 Series User Guide
Proprietary Statements
Copyright
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2019 Zebra Technologies
Corporation and/or its affiliates. All rights reserved.
COPYRIGHTS AND TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/copyright WARRANTY: For complete warranty information, go to www.zebra.com/warranty
END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula
Terms of Use
Proprietary Statement: This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.
Product Improvements: Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.
Liability Disclaimer: Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.
Limitation of Liability: In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
continued
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ZQ300 Series User Guide
Works with:
Certified by:
IP 54
5
ZQ300 Series User Guide
Document Conventions
The following conventions are used throughout this document to convey certain information:
If you are viewing this guide online, click the underlined text to jump to a related Web site. Click on italic text (not underlined) to jump to that location in this manual.
Cautions, Important, and Note
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause a burn
Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete a task.
Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.
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ZQ300 Series User Guide
Introduction to the ZQ300 Series
This user guide gives you the information you will need to operate the ZQ320 and ZQ310 printers. These printers feature different models for various vertical markets; one for Transportation
& Logistics (T&L)/Manufacturing/Governement, and one specifically for Retail. They use some of the latest technologies such as Bluetooth BR/EDR, LE 4.0, WLAN: 802.11ac, USB charging (Type-C connector), Near Field Communication (NFC), and
Made for iPhone® (MFi). MFi printers provide Apple co-processor (MFi) support which allows an Apple device such as an iPhone or iPad® to authenticate and connect over Bluetooth®. They also share charging capabilities with Zebra’s Mobile Computers for bettery synergy and a total solution package.
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ZQ320 |
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ZQ310 |
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Outdoor |
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Indoor |
Outdoor |
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Indoor |
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Color |
Black |
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Silver & Black |
Black |
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Silver & Black |
Connectivity |
Bluetooth |
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Dual Radio |
Bluetooth |
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Dual Radio |
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(BR/EDR,LE |
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(802.11ac + BT |
(BR/EDR,LE |
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(802.11ac + BT |
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4.0) |
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BR/EDR LE 4.0) |
4.0) |
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BR/EDR LE 4.0) |
Output |
Receipts, |
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Receipts, |
Receipts, |
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Receipts, |
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Linerless |
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Labels, |
Linerless |
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Labels, |
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Labels |
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Linerless Labels |
Labels |
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Linerless Labels |
Sensors |
Media Out, |
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Gap, Black |
Media Out, |
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Gap, Black |
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Black Bar, |
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Bar, Media Out, |
Black Bar, |
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Bar, Media Out, |
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Media Door |
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Media Door |
Media Door |
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Media Door |
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Open |
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Open |
Open |
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Open |
Programming |
CPCL,ZPL |
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CPCL,ZPL |
CPCL,ZPL |
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CPCL,ZPL |
Languages |
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ZQ300 Series Software Utilities:
•Zebra Net Bridge™ : printer configuration, fleet management
•Zebra Setup Utility: single printer configuration, quick setup
•Zebra Mobile Setup Utility: Android-based setup tool
•Zebra Designer Pro: label design
•Zebra Designer Drivers: Windows® driver
•OPOS Driver: Windows driver
•Multiplatform SDK
•Zebra Downloader
(These utilities can be found https://www.zebra.com/us/en/products/soft- ware/barcode-printers/zebralink.html)
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ZQ300 Series User Guide
Unpacking and Inspection
•Check all exterior surfaces for damage.
•Open the media cover (refer to “Loading the Media” in the Getting Ready to Print section) and inspect the media compartment for damage.
In case shipping is required, save the carton and all packing material.
Printer |
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QSG |
ZEBRA PRODUCT REGISTRATION CARD |
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Registration Card |
Safety Guide |
Regulatory Guide |
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Lithium-Ion |
Belt Clip |
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Battery |
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USB Power/Data
Comm Cable
Reporting Damage
If you discover shipping damage:
•Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.
•Keep the carton and all packing material for inspection.
•Notify your authorized Zebra re-seller.
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ZQ300 Series User Guide
ZQ300 Series Technology
The ZQ300 Series printers use several technologies unique to this line and/or made popular in other Zebra Mobile printer lines.
PowerPrecision+ (PP+) Battery
The ZQ300 Series printers use a 2-cell Li-Ion battery pack with integrated intelligence and data storage capability meeting PowerPrecision+ (PP+) functionality. This intelligent battery has the integrated technology required to collect the detailed realtime battery metrics needed to maximize useful battery life and ensure every battery is healthy and able to hold a full charge.
In addition, technology inside the batteries tracks and maintains the metrics required to provide real-time visibility into more meaningful battery statistics, such as total cycle usage of the battery, whether the battery is old and should be retired or how long a battery will take to fully charge.
Operating Tem- |
Charging |
Storage |
perature |
Temperature |
Temperature |
-15o C to 55o C |
0o C to 45o C |
-25o C to 65o C |
(5o F to 131o F) |
(32o F to 113o F) |
(-13o F to 149o F) |
Battery Status UI Indicators (Printer ON)
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Status |
Display |
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Healthy |
Charging |
Solid Amber |
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Charge Fault |
Fast Blinking Red |
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(2 blinks/second |
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Charge Complete |
Solid Green |
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Unhealthy |
Charging |
Solid Red |
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Charge Fault |
Fast Blinking Red |
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(2 blinks/second) |
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Charge Complete |
Solid Red |
Note • Power down the printer before removing the battery 
to minimize the risk of corruption.
Important • The ZQ310 and ZQ320 printers will only function properly with genuine Zebra PowerPrecision+ battery packs.
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ZQ300 Series User Guide
Direct Thermal Printing
The ZQ300 Series printers use the Direct Thermal printing method to print human readable text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions. Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media. Since the printing elements are arranged very densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i. vertical, highly legible characters and graphic elements may be created a row at a time as the media is advanced past the printhead.
This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner. However, since the media is sensitive to heat, it will gradually lose legibility over long periods of time, especially if exposed to environments with relatively high temperatures.
Thermal Shutdown
The ZQ300 Series printers have a thermal shutdown featurewhereby the printer hardware will detect a printhead over-tem- perature condition at 70oC (158oF). If this condition occurs, there is a chance that label data will be lost. The printer will automatically stop printing until the printhead cools down to 62oC (144oF). Printing will then recommence without a loss of label data or without any degradation of print quality.
Near Field Communication (Passive NFC)
The ZQ300 Series printers support a passive NFC tag which complies with the “Android Standard Tag format” since Android devices are the most common found on the market today. The NFC tag is programmed from the factory and supports Bluetooth pairing to enable a tablet, smartphone or terminal to automatically pair with the printer via a Bluetooth connection (within the bounds of the security profile being used).
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ZQ300 Series User Guide
The NFC tag also supports app launching whereby an app developed either by Zebra or a third party will launch on a NFCenabled smartphone, tablet or termial. Similarly, the NFC tag enables launching to a web support page via a tablet, smartphone or terminal.
QR Code
The QR barcode includes human readable text (URL) which links the user to printer information and short videos on topics such as buying supplies, features overview, loading media, printing a configuration report, cleaning instructions, and accessory information. This barcode is located on the bottom of the printer as shown below.
Figure 1 • QR Code (ZQ320 Shown).
QR Code
Made for iPhone (MFi)
ZQ300 Series printers support communication with Apple devices running iOS 5 or later over a standalone Bluetooth 4.0 radio and the BT3.0 radio included with the 802.11n (dual) radio.
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ZQ300 Series User Guide
Features Overview
Figure 2 • Overview of Features (ZQ320 Shown).
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Note • Tapping the Zebra Print TouchTM icon with a Near Field
Communication (NFC) enabled smartphone will provide instant access to printer-specific information. For more information about
NFC and Zebra products, go to http://www.zebra.com/nfc. Bluetooth pairing applications via NFC is also possible. Please see Zebra Multi-platform SDK for more information.
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Paper Feed Button |
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Power Button |
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USB Power Port |
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Media Sensor |
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Black Bar/Gap Sensor |
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(Retail Only) |
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Media Cover |
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Platen |
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Printhead |
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Latch Release Button |
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Media Compartment |
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User Interface Indicators |
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Battery Pack |
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Print Touch (NFC) Icon |
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Belt Clip |
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QR Code |
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ZQ300 Series User Guide |
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Getting Ready to Print
Battery
Installing/Removing Battery & Battery Tape Insulator
Important • Batteries are shipped in sleep mode to preserve their maximum capacity while in storage prior to initial use. Plug in the AC-to-USB Adapter with the Type-C USB cable that ships with the printer, or insert the battery in the 1-Slot or 3-Slot battery charger to wake it up prior to using it for the first time. These are optional accessories available for purchase. See Page 73 for part numbers to be used for ordering.
Figure 3 • Removing the Battery Pack.
1. If a belt clip is present on the bottom of the printer, rotate it such that it provides clearance for the battery.
2. Depress the clip on the battery pack and rotate the battery away from the battery well.
3. Lift the battery up and out of the printer.
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ZQ300 Series User Guide
Battery Tape Insulator
The ZQ300 Series battery is installed in the printer during shipping and is protected by a battery tape insulator. The tape insulator covers the battery contacts and provides a layer of separation from the contacts located in the battery well. The tape insulator should be removed upon removal of the battery pack as shown below.
Figure 4 • Removing the Battery Tape Insulator.
Battery Tape
Insulator
1. Pull up on the tape insulator tab located on the bottom of the battery pack.
2. Peel back the tape insulator and remove it from the top of the battery pack.
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ZQ300 Series User Guide
Figure 5 • Installing the Battery Pack.
1. Angle the battery pack toward the front of the battery well. The clip on the battery pack should be facing the rear of the printer.
2. Slide the front of the battery pack into the battery well. Press down on the back of the battery pack until it clicks into place.
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ZQ300 Series User Guide
Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing battery terminals to contact conductive material will create a short circuit which could cause burns and other injuries or could start a fire.
Important • Always refer to the Important Safety Information data sheet shipped with each printer and the Technical Bulletin shipped with each battery pack. These documents detail procedures to ensure maximum reliability and safety while using this printer.
Important • Always dispose of used batteries properly. Refer to Appendix E for more battery recycling information.
Caution • Use of any charger not approved specifically by
Zebra for use with its batteries could cause damage to the battery pack or the printer and will void the warranty.
Caution • Do not incinerate, disassemble, short circuit, or expose to temperatures higher than 65oC (149oF).
Charger Safety
Do not place any charger in locations where liquids or metallic objects may be dropped into the charging bays.
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ZQ300 Series User Guide
Charging the Battery
When the battery is first installed, the printer power and charge indicators should indicate the battery is not fully charged (see “Charging the Battery” below and “Operator Controls”).
Important • You must charge the battery fully before using the printer for the first time.
AC-to-USB Adapter
Use Case: Home Office/Small Business
Figure 6 • AC-to-USB Adapter
AC Adapter 
USB 
Connector
USB Type-C
Connector
Rubber Door
•Connect the USB connector to the AC Adapter.
•Plug the AC Adapter into an AC receptacle.
•Rotate the rubber door on the printer counterclockwise to expose the USB port.
•Plug the USB Type-C end of the cable into the USB port on the printer. The connector will plug into the port in either direction as it is not keyed.
•The printer will power up and begin charging. The printer can be left on or turned off at this point as charging will continue in either state.
Important • While it’s possible to charge the battery when using the printer, charge times will increase under this condition.
Note • See Appendix B for LED Charging Behavior.
continued
17
ZQ300 Series User Guide
1-Slot Battery Charger
Use Case: Home Office/Small Business
The 1-Slot Battery Charger provides the user with a single, spare battery charging solution. Similar to the 3-Slot Battery Charger, the single charger will charge a battery from empty to fully charged in less than four (4) hours.
Figure 7 • 1-Slot Battery Charger
Charging Status Indicators
Both the 3-slot and 1-slot battery chargers use an LED indicator located next to each slot to indicate the charge state in either green, red, or amber as detailed below.
Mode |
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Charging Indication |
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Description |
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Charge Fault |
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Fast blinking red |
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Charging |
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Solid amber |
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(Healthy) |
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Charge Done |
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Solid green |
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(Healthy) |
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Charging |
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Solid red |
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(Unhealthy) |
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Charging Done |
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Solid red |
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(Unhelathy) |
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Best Battery |
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Alternates between solid and |
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(Charging) |
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bright bursts of amber |
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Best Battery |
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Alternates between solid and |
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(Charge Done) |
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bright bursts of green |
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ZQ300 Series User Guide
3-Slot Battery Charger (w/ power supply and power cord) Use Case: Settlement Room
The 3-Slot Battery Charger is a charging system for use with the 2-cell lithium-ion batteries used in the ZQ300 Series printers. The 3-slot charger is capable of charging three batteries simultaneously from empty to full in less than four (4) hours. It can either be used as a standalone charger or mounted on a 5-Bay Docking Cradle (see Page 20).
Figure 8 • 3-Slot Battery Charger
LED
Indicator
Note • For detailed information on the 1-Slot and 3-Slot Battery Charger, refer to the P1096070-101 and P1096218101 Quick Start Guides at https://www.zebra.com/us/en/ support-downloads.html
Charging Temperature
Charge batteries in temperatures from 0 °C to 37 °C (32 °F to 98.6 °F). The device or cradle always performs battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately +37 °C (+98 °F)) the device or cradle may for small periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device and cradle indicates when charging is disabled due to abnormal temperatures via its LED.
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ZQ300 Series User Guide
5-Bay Docking Cradle
Use Case: Settlement Room
The ZQ300 Series 5-Bay Docking Cradle is designed to dock and charge up to five (5) ZQ310 and ZQ320 printers simultaneously. The 5-bay cradle is beneficial for use in settlement rooms where space and electrical outlets are at a premium and charging in volume is critical. The 5-bay cradle charges the printer from empty to full in less than four (4) hours. The user is allowed to operate the printer during charging, although the media compartment is not accessible while the printer is docked.
1.Ensure that the 5-bay cradle has been installed properly per its instruction manual. Ensure that the power supply is properly connected and its power indicator LED is on (see below).
LED
2.Slide a printer into any one of the five docking bays as shown in Figure 9.
Note • If you are using a shoulder strap, ensure it is pulled away from the printer when docking on the cradle.
Figure 9 • 5-Bay Docking Cradle
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ZQ300 Series User Guide
Since the cups are removable from the base of the cradle, the 3-slot charger is mountable on the base by removing two cups.
This configuration allows individual batteries to be charged in combination with printers and/or mobile computers.
Note • If interested in this configuration, please contact the
Custom Applications Group (CAG).
1-Bay Docking Cradle
Use Case: Home Office/Small Business
The ZQ300 Series printers also have the option of being charged using a 1-bay docking cradle. This compact charging solution charges a battery from empty to full within 3.5 hours like the 5-slot docking cradle. The cradle is designed such that it can easily be docked or undocked with one hand. The printer can continue to print while charging and printer controls are still accessible. However, the media compartment cannot be accessed while the printer is docked.
Figure 10 • 1-Bay Docking Cradle
Note • For detailed information on the 5-Bay and 1-Bay docking cradles, refer to the P1096430-101 and P1096075101 Quick Start Guides at https://www.zebra.com/us/en/ support-downloads.html.
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ZQ300 Series User Guide
Vehicle Adapter
Use Case: Vehicle
The ZQ300 Series printers, along with accompanying Zebra TC51/TC56 mobile computers, can be charged in the vehicle through the use of a vehicle adapter. The vehicle adapter uses either an open-ended connection (A) or cigarette lighter adapter (B), along with a power supply.
Figure 11 • Vehicle Adapter
A
B
Note • For detailed information on the Vehicle Adapters, refer to the P1097394-101 Quick Start Guide at https://www. zebra.com/us/en/support-downloads.html.
22
ZQ300 Series User Guide
ZQ300 Series Media
The ZQ300 Series printers are designed to print either continuous (receipt) media or label stock.
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ZQ320 |
ZQ310 |
Max Media Width |
3.15” ±0.02” (80mm ± |
2.28” ± 0.02” (58mm ± |
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0.75 mm) Spacers avaiable |
0.75mm) Spacers avaiable to |
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to support 3” ±0.02” (76 mm |
support 2” ±0.02” (50.8 mm |
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± 0.75mm) |
± 0.75mm) |
Max Roll Outside |
40 mm (1.57 in) |
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Diameter |
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Media Holder |
Drop-in Fixed Media Width (Clamshell) |
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Media Thickness |
0.05842mm (0.0023”) to 0.1614mm (0.0063”) |
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Media Types |
Direct Thermal : Receipt Paper, Label, Linerless label |
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Min. Receipt Length |
12.5 mm (0.49”) |
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Max Receipt Length |
Unconstrained in line mode |
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Label Counter |
Odometer |
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Note • Scan the QR code on the bottom of the printer or go to https://www.zebra.com/us/en/products/supplies.html for a complete list of Zebra media and supplies.
Note • To order custom labels, go to https://www.zebra. 
com/us/en/products/supplies/custom-supplies.html
continued
23
ZQ300 Series User Guide
Designing Labels
The following examples provide guidelines for designing labels for the ZQ300 Series printers, specifically for Gap Media,
Black Bar Media and Journal Media. The illustrations for each media type define recommended tolerances, keep-out zones and safe printing zones designed to avoid any vertical registration issues during printing. Dimensions are determined based on product registration capabilities and Zebra-recommended media tolerances.
Figure 12 • Gap Media
CPCL Label Top edge of 1.25 mm Height die-cut label
1.59 mm |
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Max Label Height = “H” = 2.5 mm |
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Figure 13 • Journal Media |
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1.59 mm |
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1.59 mm |
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Zone
Printing
Safe
Media Feed Direction
24
ZQ300 Series User Guide
Figure 14 • Black Bar Label Media
1.25 mm |
CPCL Label |
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Height |
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Black Bar |
1.59 mm |
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1.59 mm |
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e |
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Zon |
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g |
Direction |
Printin |
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e |
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Media Feed |
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Saf |
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Black Bar |
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1.25 mm |
“H” |
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Max Label Height = “H” = 2.5 mm
Note • Black bars are located on the back of the media and are only shown in the above view for illustration purposes.
Using Pre-Printed Receipt Media
ZQ300 Series printers support alignment of pre-printed receipts by using the out of paper sensor located near the printhead.
Black Mark Dimensions (Receipt Media)
The reflective media black marks (or black bar/marks) should extend past the centerline of the roll on the front side of the paper.
•Minimum mark width: 0.59 in. (15 mm) perpendicular to the edge of the media, and centered within the width of the roll.
•Mark length: 0.19 - 0.24 in. (4.8 - 6.0 mm) parallel to the edge of the media.
25
ZQ300 Series User Guide
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