Xylem IM163 User Manual [en, es, fr]
INSTRUCTION MANUAL
IM163
Wastewater Pumps
Dewatering, Effluent and Sewage
INSTALLATION, OPERATION AND MAINTENANCE INSTRUCTIONS
TABLE OF CONTENTS
SUBJECT PAGE
Safety Instructions .........................................................................................................................................................3
Pre-Installation Checks ..................................................................................................................................................3
Lifting of Pump .............................................................................................................................................................3
Optional Guide Rail or Lift-Out System ........................................................................................................................3
Piping ............................................................................................................................................................................4
Wiring and Grounding ..................................................................................................................................................4
Selecting and Wiring Pump Control Panels and Switches ............................................................................................4-5
Installation ....................................................................................................................................................................5
Operation ...................................................................................................................................................................5-6
Float Switch and Panel Chart .........................................................................................................................................6
Three Phase Power Unbalance .......................................................................................................................................7
Insulation Resistance Readings ......................................................................................................................................7
Engineering Data ...........................................................................................................................................................8
Troubleshooting ............................................................................................................................................................9
Typical Installations .....................................................................................................................................................10
Limited Warranty ........................................................................................................................................................11
Owner’s Information
Pump Model Number:
Pump Serial Number:
Control Model Number:
Dealer:
Dealer Phone No.
Date of Purchase: Installation:
Current Readings at Startup:
1Ø 3Ø L1-2 L2-3 L3-1
Amps: Amps:
Volts: Volts:
2
DANGER
WARNING
CAUTION
WARNING
WARNING
Hazardous voltage
can shock, burn or
cause death.
WARNING
WARNING
CAUTION
SAFETY INSTRUCTIONS
TO AVOID SERIOUS OR FATAL PERSONAL
INJURY OR MAJOR PROPERTY DAMAGE, READ
AND FOLLOW ALL SAFETY INSTRUCTIONS IN
MANUAL AND ON PUMP.
THIS MANUAL IS INTENDED TO ASSIST IN THE
INSTALLATION AND OPERATION OF THIS UNIT
AND MUST BE KEPT WITH THE PUMP.
This is a SAFETY ALERT SYMBOL.
When you see this symbol on the pump
or in the manual, look for one of the following signal words and be alert to the
potential for personal injury or property
damage.
Warns of hazards that WILL cause
serious personal injury, death or major
property damage.
Warns of hazards that CAN cause
serious personal injury, death or major
property damage.
Warns of hazards that CAN cause personal injury or property damage.
NOTICE: INDICATES SPECIAL INSTRUCTIONS
WHICH ARE VERY IMPORTANT AND
MUST BE FOLLOWED.
THOROUGHLY REVIEW ALL INSTRUCTIONS
AND WARNINGS PRIOR TO PERFORMING ANY
WORK ON THIS PUMP.
MAINTAIN ALL SAFETY DECALS.
All electrical work must be performed
by a qualified technician. Always follow
the National Electrical Code (NEC), or the Canadian
Electrical Code, as well as all local, state and provincial
codes. Code questions should be directed to your local
electrical inspector. Failure to follow electrical codes and
OSHA safety standards may result in personal injury or
equipment damage. Failure to follow manufacturer’s
installation instructions may result in electrical shock, fire
hazard, personal injury or death, damaged equipment,
provide unsatisfactory performance, and may void manufacturer’s warranty.
Standard units are not designed for use in
swimming pools, open bodies of water,
hazardous liquids, or where flammable gases exist. These
fluids and gases may be present in containment areas.
Tank or wetwell must be vented per local codes.
Only pumps specifically Listed for Class 1, Division 1
are allowable in hazardous liquids and where flammable
gases may exist. See specific pump catalog bulletins or
pump nameplate for all agency Listings.
Disconnect and lockout electrical power
before installing or servicing any electri-
cal equipment. Many pumps are equipped
with automatic thermal overload protection which may
allow an overheated pump to restart unexpectedly.
All three phase (3Ø) control panels for
submersible pumps must provide
Class 10, quick-trip, overload protec-
tion.
PRE-INSTALLATION CHECKS
Open all cartons and inspect for shipping damage. Report
any damage to your supplier or shipping carrier immediately.
Important: Always verify that the pump nameplate Amps,
Voltage, Phase and HP ratings match your control panel
and power supply.
Many of our sewage pumps are oil-filled. If there are any
signs of oil leakage or if the unit has been stored for an
extended period check the oil level in the motor dome
and the seal housing, if so equipped.
Check the motor cover oil level through the pipe plug on
top of the unit. The motor chamber oil should just cover
the motor. Do not overfill, leave room for expansion!
To check the seal housing oil level, where used, lay the
unit on its side with the fill plug at 12 o’clock. Remove
the plug. The oil should be within ½” (13mm) of the top.
If low, refill with an ASTM 150 turbine oil. Replace the
plug.
Oil is available in 5 gallon cans through our distributors.
You can also source oil locally at motor repair shops.
Typical oil brands are: Shell Turbo 32, Sunoco Sunvis
932, Texaco Regal R&O 32, Exxon Nuto 32 and Mobil
DTE Light.
Check the strain relief nut on power cable strain assemblies. Power cables should be torqued to 75 in. lbs. for
#16 cables and 80 in. lbs. for all other cable assemblies.
Seal/heat sensor cables, where used, should be torqued to
75 in. lbs.
Warranty does not cover damage caused by connecting
pumps and controls to an incorrect power source (voltage/phase supply).
Record the model numbers and serial numbers from the
pumps and control panel on the front of this instruction
manual for future reference. Give it to the owner or affix
it to the control panel when finished with the installation.
LIFTING OF PUMP
DO NOT LIFT, CARRY OR HANG
PUMP BY THE ELECTRICAL
CABLES. DAMAGE TO THE
ELECTRICAL CABLES CAN CAUSE
SHOCK, BURNS OR DEATH.
Lift the pump with an adequately sized chain or cable attached to the lifting eye bolt. DO NOT damage electrical
and sensor cables while raising and lowering unit.
OPTIONAL GUIDE RAIL
OR LIFT-OUT SYSTEM
In many effluent and sewage basins or lift stations it is
advisable to install the pump on a guide rail system or on
a lift-out adapter to facilitate installation and removal for
inspection and/or service. Most codes do not allow personnel to enter a wetwell without the correct protective equipment and training. Guide rails are designed to allow easy
removal of the pump without the need for entry into the
wetwell or need to disturb piping. The guide rail or liftout adapter should locate the pump opposite the influent
3
WARNING
Hazardous
voltage
WARNING
WARNING
opening preventing stagnate areas where solids can settle.
The basin or pit must be capable of supporting the weight
of the pump and guide rail. The pit floor must be flat.
NOTICE: FOLLOW THE INSTRUCTIONS THAT
ARE PROVIDED WITH THE GUIDE RAIL
ASSEMBLY.
PIPING
Discharge piping should be no smaller than the pump
discharge diameter and kept as short as possible, avoiding
unnecessary fittings to minimize friction losses.
Install an adequately sized check valve matched to the
solids handling capability of the pump to prevent fluid
backflow. Backflow can allow the pump to “turbine”
backwards and may cause premature seal and/or bearing
wear. If the pump is turning backwards when it is called
on to start the increased torque may cause damage to the
pump motor and/or motor shaft and some single-phase
pumps may actually run backwards.
Install an adequately sized gate valve AFTER the check
valve for pump, plumbing and check valve maintenance.
Important – Before pump installation. Drill a 3⁄16”
(4.8mm) relief hole in the discharge pipe. It should be
located within the wetwell, 2” (51mm) above the pump
discharge but below the check valve. The relief hole allows any air to escape from the casing. Allowing liquid
into the casing will insure that the pump can start when
the liquid level rises. Unless a relief hole is provided, a
bottom intake pump could “air lock” and will not pump
water even though the impeller turns.
All piping must be adequately supported, so as not to
impart any piping strain or loads on the pump.
The pit access cover must be of sufficient size to allow for
inspection, maintenance and crane or hoist service.
WIRING AND GROUNDING
Important notice: Read Safety Instructions before
proceeding with any wiring.
Use only stranded copper wire to pump/motor and
ground. The ground wire must be at least as large
as the power supply wires. Wires should be color
coded for ease of maintenance and troubleshooting.
Install wire and ground according to the National
Electrical Code (NEC), or the Canadian Electrical
Code, as well as all local, state and provincial codes.
Install an all leg disconnect switch where required
by code.
Disconnect and lockout electrical power before
performing any service or installation.
The electrical supply voltage and phase must match
all equipment requirements. Incorrect voltage or
phase can cause fire, motor and control damage,
and voids the warranty.
All splices must be waterproof. If using splice kits
follow manufacturer’s instructions.
Select the correct type and NEMA grade
junction box for the application and location. The junction box must insure dry,
safe wiring connections.
4
Seal all controls from gases present which
may damage electrical components.
FAILURE TO PERMANENTLY
GROUND THE PUMP, MOTOR AND
CONTROLS BEFORE CONNECTING
TO POWER CAN CAUSE SHOCK,
BURNS OR DEATH.
SELECTING AND WIRING
PUMP CONTROL PANELS AND SWITCHES
FLOAT SWITCH TYPES
There are two basic float switch designs; single-action
and wide-angle. Single-action switches operate over a
range of 15º so they open and close quickly. Wide-angle
floats operate over a 90º swing with the tether length between the float body and the pivot point controlling the
On-Off range. The design determines how many floats
are required with different systems or controls.
Floats may be normally open (NO) for pump down
applications or to empty a tank. Normally closed (NC)
switches are used to pump up or to fill a tank.
A single-action control switch may be used only with a
control panel, never direct connected to a pump.
The wide-angle, pump down switches may be used as
direct connected pump switches or as control switches.
SETTING THE FLOAT SWITCHES
There are no absolute rules for where to set the float
switches, it varies from job to job.
Suggested Rules to Follow:
All floats should be set below the Inlet pipe!
Off Float: Best: set so the water level is always above the
top of the pump (motor dome). Next Best: set so the water level is not more than 6" below the top of the pump.
On Float: set so the volume of water between the On and
Off floats allows pumps of 1½ HP and under to operate
for 1 minute minimum. Two (2) HP and larger pumps
should run a minimum of 2 minutes. Basin literature
states the gallons of storage per inch of basin height.
Lag/Alarm Float(s): should be staggered above the Off
and On floats. Try to use most of the available storage
provided by the basin, save some space for reserve storage capacity. See Diagrams and Charts in Float Switch
Chart Section.
PANEL WIRING DIAGRAMS
Our control panels are shipped with instructions and wiring diagrams. Use those instructions in conjunction with
this IOM. Electrical installation should be performed
only by qualified technicians. Any problem or questions
pertaining to another brand control must be referred
to that control supplier or manufacturer. Our technical
people have no technical schematics or trouble shooting
information for other companies' controls.
ALARMS
We recommend the installation of an alarm on all Wastewater pump installations. Many standard control panels
come equipped with alarm circuits. If a control panel is
not used, a stand alone high liquid level alarm is available. The alarm alerts the owner of a high liquid level in
the system so they can contact the appropriate service
personnel to investigate the situation.
WARNING
Hazardous voltage
can shock, burn or
cause death.
SINGLE PHASE PUMPS
Single phase (1Ø) pumps may be operated using a piggyback or hard wired float switch, a contactor, or a Simplex
or Duplex control panel. See Figures 1, 2 and 5.
All 1/3 and ½ HP, 115 or 230 volt pumps, and some ¾ and 1
HP pumps, are supplied with plug style power cords. They
may be plugged into piggyback float switches for simple
installations. It is allowable to remove the plugs in order
to hardwire or connect to a Simplex or Duplex controller.
Removing the plug neither voids the warranty nor violates
the agency Listings. See Figure 5.
PLUG-CONNECTED UNITS MUST
BE CONNECTED TO A PROPERLY
GROUNDED, GROUNDING TYPE
RECEPTACLE.
ON NON-PLUG UNITS, DO NOT
REMOVE CORD AND STRAIN RELIEF.
DO NOT CONNECT CONDUIT TO
PUMP.
Pumps with bare lead power cords can be hard-wired to a
float switch, wired to a 1Ø contactor, a Simplex controller
or a Duplex controller. Always verify that the float switch
is rated for the maximum run amperage, maximum starting
amperage, and the HP rating on the pump. Single-phase
wastewater pumps contain on-winding overloads, unless
noted on the pump nameplate. See Figures 1 and 2.
THREE PHASE PUMPS:
As a Minimum a 3Ø pump requires a 3 pole circuit breaker/
fused circuit, an across the line magnetic starter rated for the
pump HP, and ambient compensated Quick Trip Class 10
overloads.
SINGLE AND THREE PHASE CONTROL PANELS:
Control panels are available as Simplex (controls 1 pump)
or Duplex (controls 2 pumps). Our standard SES Series
Panels are available with many standard features and can
be built with our most popular options. We also custom
build panels which offer many more design options than
the SES panels. Custom control panels are available in many
different configurations. Custom panel quote requests may
be forwarded to Customer Service through any authorized
distributor.
Our “SES” Duplex panels feature a solid-state printed
circuit board design with standard high level alarm circuits.
Other standard features are: an auxiliary dry alarm contact for signaling a remote alarm and float switch position
indicator lights. Our 3Ø panels have built-in, adjustable,
Class 10 overloads. The adjustable overloads on all our 3Ø
panels mean less labor for the installer and no need to order
specific overloads. Most SES panels are in stock for immediate delivery.
On pumps equipped with seal fail and/or heat (high temperature) sensors it is recommended that you use our control
panel with the appropriate options. The pump sensors do
not function without a seal fail relay or terminal connection
in the control panel and a warning device such as a bell,
horn or light.
Seal Failure Circuit - Some dual seal pumps are equipped
with a standard, built-in seal failure circuit, which may also
be called a moisture detection circuit. This circuit must be
connected to a control panel with an optional seal fail relay.
The panel must be special ordered with the seal fail relay
and alarm. There are also stand alone seal fail panels such
as the A4-3 or A4-4 available as standard items. The pumps
can be identified by an extra control cable exiting the motor
cover. The cable contains two wires, a black wire, connects
to panel "terminal" going to "probe"; and a white wire, connects to the panel "terminal" going to the relay ground. Do
not connect to the panel ground screw. Follow the wiring
instructions supplied with the panel.
Heat Sensor and Seal Failure Circuit - Some pumps are
equipped with a seal fail and normally closed, on-winding
high temperature thermostats (heat sensors). The pumps
have a control cable with five (5) leads, black (P1) and white
(P2) for the seal fail circuit and red (W1) and orange (W2)
for the high temperature circuit. Grean lead is ground. Connect the high temperature (heat sensor) circuit to the panel
terminal strip as indicated on the panel drawing using the
red and orange wires. The high temperature panel circuit
is also an optional item which you must specifically order
when you order your control panel. The high temperature
circuit is different from the Class 10 overloads which are
always required on three phase pumps. Follow the wiring
instructions supplied with the panel.
*4NS NOTE: Call Technical support for wiring of
4NS/4XD/4XWS/4DWC/2GA/1GA/15GDS/20GDS.
INSTALLATION
Connect the pump(s) to the guide rail pump adapters or to
the discharge piping. Slide rail bases should be anchored to
the wetwell floor.
Complete all wiring per the control panel wiring diagrams
and NEC, Canadian, state, provincial and/or local codes.
This a good time to check for proper rotation of the motors/impellers.
!
DANGER
DO NOT PLACE HANDS IN PUMP
SUCTION WHILE CHECKING
MOTOR ROTATION. TO DO SO
WILL CAUSE SEVERE PERSONAL
INJURY.
Always verify correct rotation. Correct
rotation is indicated on the pump casing.
Hazardous Machinery
Three phase motors are reversible. It is
allowable to bump or jog the motor for a
few seconds to check impeller rotation. It
is easier to check rotation before installing
the pump. Switch any two power leads to
reverse rotation.
Lower the pump(s) into the wetwell.
Check to insure that the floats will operate freely and not
contact the piping.
OPERATION
Once the piping connections are made and checked you can
run the pumps.
Piggyback Switch Operation – Plug the piggyback switch
into a dedicated grounded outlet and then plug the pump
into the switch. Test the pump by filling the wetwell until
the pump goes On. If the pumps run but fail to pump, they
are probably air locked, drill the relief holes per the instructions in the Piping Section.
Check the operating range to insure a minimum one minute
run time and that the pump goes Off in the correct position.
Control Panel Operation – Fill the wetwell with clear water.
5
Use the pump H-O-A (Hand-Off-Automatic) switches in
Inlet
Alarm SW3
Pump On SW2
Pump Off SW1
Discharge
Hand to test the pumps. If they operate well in Hand proceed to test Automatic operation. If the pumps run but fail
to pump, they are probably air locked, drill the relief holes
per the instructions in the Piping Section.
Place Control Panel switch(es) in Automatic position and
thoroughly test the operation of the ON, OFF, and Alarm
floats by filling the wetwell with clear water. Important:
Failure to provide a Neutral from the power supply to a
1Ø, 230 volt Control Panel will not allow the panel control
circuit to operate. The Neutral is necessary to complete the
115 volt control circuit.
Check voltage and amperage and record the data on the
front of this manual for future reference. Compare the amperage readings to the pump nameplate maximum amperage. If higher than nameplate amperage investigate cause.
FLOAT SWITCH AND PANEL CHART
The purpose of this chart is to show the required switch
quantities and the function of each switch in a typical
wastewater system. The quantities required vary depending on the switch type, single-action or wide-angle.
Switch quantities also vary by panel type: simplex with
and without alarms, and duplex with alarms.
Duplex Panels using single-action switches:
Three Float Panel Wiring
SW1 Bottom Pumps Off
SW2 Middle 1st Pump On
SW3 Top 2nd Pump & Alarm On
Operating the pump off the curve, i.e. with too little head
or with high or low voltage will increase amperage. The
motor will operate properly with voltage not more than
10% above or below pump nameplate ratings. Performance
within this range will not necessarily be the same as the published performance at the exact rated nameplate frequency
and voltage. Correct the problem before proceeding. Three
phase unbalance is also a possible cause. See Three Phase
Power Unbalance and follow the instructions.
Reset the Alarm circuit, place pump switch(es) in the Automatic position and Control Switch in ON position. The
system is now ready for automatic operation.
Explain the operation of the pumps, controls and alarms to
the end user. Leave the paperwork with the owner or at the
control panel if in a dry, secure location.
Simplex Panel using wide-angle switches:
Simplex Panel with Alarm
SW1 Bottom Pump On/Off
SW2 Top Alarm On/Off
Simplex Panel with No Alarm
SW1 Pump On/Off
Four Float Panel Wiring ➁
SW1 Bottom Pumps Off
SW2 2nd 1st Pump On
SW3 3rd 2nd Pump On
SW4 Top Alarm On
Duplex Panels using wide-angle switches:
Three Float Panel Wiring
SW1 Bottom 1st Pump On/Both Off
SW2 Top 2nd Pump & Alarm On
Four Float Panel Wiring
SW1 Bottom 1st Pump On/Both Off
SW2 Middle 2nd Pump On
SW3 Top Alarm On
Simplex Panel using single-action switches:
Simplex Panel with Alarm ①
SW1 Bottom Pump Off
SW2 Middle Pump On
SW3 Top Alarm On/Off
Simplex Panel with No Alarm
SW1 Bottom Pump Off
SW2 Top Pump On
Inlet
Alarm SW4
Lag Pump On
SW3
Lead Pump On
SW2
Pump Off
SW1
Simplex ①
Discharge
6
Duplex ➁
THREE PHASE POWER UNBALANCE
A full three phase supply consisting of three individual
transformers or one three phase transformer is recommended. “Open” delta or wye connections using only
two transformers can be used, but are more likely to
cause poor performance, overload tripping or early motor failure due to current unbalance.
Check the current in each of the three motor leads and
calculate the current unbalance as explained below.
If the current unbalance is 2% or less, leave the leads as
connected.
If the current unbalance is more than 2%, current readings should be checked on each leg using each of the
three possible hook-ups. Roll the motor leads across the
starter in the same direction to prevent motor reversal.
To calculate percent of current unbalance:
A. Add the three line amp values together.
B. Divide the sum by three, yielding average current.
C. Pick the amp value which is furthest from the average
current (either high or low).
D. Determine the difference between this amp value
(furthest from average) and the average.
E. Divide the difference by the average. Multiply the
result by 100 to determine percent of unbalance.
Current unbalance should not exceed 5% at service
factor load or 10% at rated input load. If the unbalance
cannot be corrected by rolling leads, the source of the
unbalance must be located and corrected. If, on the three
possible hookups, the leg farthest from the average stays
on the same power lead, most of the unbalance is coming
from the power source.
Contact your local power company to resolve the imbalance.
Hookup 1 Hookup 2 Hookup 3
Starter Terminals L1 L2 L3 L1 L2 L3 L1 L2 L3
Motor Leads R B W W R B B W R
T3 T1 T2 T2 T3 T1 T1 T2 T3
Example:
T3-R = 51 amps T2-W = 50 amps T1-B = 50 amps
T1-B = 46 amps T3-R = 48 amps T2-W = 49 amps
T2-W = 53 amps T1-B = 52 amps T3-R = 51 amps
Total = 150 amps Total = 150 amps Total = 150 amps
÷ 3 = 50 amps ÷ 3 = 50 amps ÷ 3 = 50 amps
– 46 = 4 amps – 48 = 2 amps – 49 = 1 amps
4 ÷ 50 = .08 or 8% 2 ÷ 50 = .04 or 4% 1 ÷ 50 = .02 or 2%
INSULATION RESISTANCE READINGS
Normal Ohm and Megohm Values between all leads and ground
Condition of Motor and Leads Ohm Value Megohm Value
A new motor (without drop cable). 20,000,000 (or more) 20 (or more)
A used motor which can be reinstalled in well. 10,000,000 (or more) 10 (or more)
Motor in well. Readings are for drop cable plus motor.
New motor. 2,000,000 (or more) 2 (or more)
Motor in good condition. 500,000 - 2,000,000 .5 - 2
Insulation damage, locate and repair. Less than 500,000 Less than .5
Insulation resistance varies very little with rating. Motors of all HP, voltage and phase ratings have similar values of
insulation resistance.
Insulation resistance values above are based on readings taken with a megohmmeter with a 500V DC output.
Readings may vary using a lower voltage ohmmeter, consult factory if readings are in question.
7
ENGINEERING DATA
L1
L2
L3
GRD
S1
Red
Black
White
Green
PUMP
Engineering data for specific models may be found in your catalog and on our website (address is on the cover).
Control panel wiring diagrams are shipped with the control panels. Please use the control panel drawings in
conjunction with this instruction manual to complete the wiring.
PUMP OPERATION
Minimum Submergence
Continuous
Duty
Intermittent
Duty
Pumpmaster and Pumpmaster Plus -
Fully Submerged
6" Below Top of Motor
Hard Wired
Figure 1
Maximum Fluid Temperature
Continuous
Operation
Intermittent
Operation
Single-Action Float Switch
"Typical" Installation
8" (20.3 cm) TURN ON LEVEL
104º F 40º C
140º F 60º C
WEIGHT
6" (15.3 cm)
6" (15.3 cm)
Figure 4
Double Float - Hard Wired
Figure 2
Determining Pumping Range
Wide-Angle Float Switch
Pump plug
Figure 5
Three Phase Connection Diagram
Piggyback
switch plug
Pumping
range
8
Figure 3
Figure 6
TROUBLESHOOTING
WARNING
Hazardous
voltage
FAILURE TO DISCONNECT AND LOCKOUT ELECTRICAL
POWER BEFORE ATTEMPTING ANY SERVICE CAN CAUSE
SHOCK, BURNS OR DEATH.
SYMPTOM PROBABLE CAUSE RECOMMENDED ACTION
MOTOR NOT RUNNING Motor thermal protector tripped. Allow motor to cool. Insure minimum pump
submergence. Clear debris from casing and impeller.
NOTE: If circuit breaker
Open circuit breaker or blown fuse. Determine cause, call a qualified electrician.
“OPENS” repeatedly,
DO NOT reset. Call
Pump impeller binding or jammed. Check motor amp draw. If two or more times higher
qualified electrician.
than listed on pump nameplate, impeller is locked,
a) Manual operation Power cable is damaged. motor bearings or shaft is damaged. Clear
Resistance between power leads and ground should
b) Automatic operation No neutral wire read infinity. If any reading is incorrect, call a
connected to control panel. qualified electrician.
Inadequate electrical connection Inspect control panel wiring. Call a qualified
in control panel. electrician.
NOTE: Check the pump
Defective liquid level switch. With switch disconnected, check continuity while
in manual mode first to
activating liquid level switch. Replace switch, as
confirm operation. If pump
required.
operates, the automatic
Insufficient liquid level to Allow liquid level to rise 3" to 4" (76 mm - 101 mm)
control or wiring is at fault.
activate controls. above turn-on level.
If pump does not operate,
Liquid level cords tangled. Untangle cords and insure free operation.
see above.
PUMP WILL NOT Liquid level cords tangled. Untangle cords and insure free operation.
TURN OFF
Pump is air locked. Shut off pump for approximately one minute, then
restart. Repeat until air lock clears. If air locking
persists in a system with a check valve, a 3⁄16" (4.8 mm)
hole may be drilled in the discharge pipe approximately
2" (51 mm) above the discharge connection.
Inadequate electrical connection
in control panel.
debris from casing and impeller, consult with dealer.
Influent flow is matching pump’s Larger pump may be required.
discharge capacity.
LITTLE OR NO LIQUID Check valve installed backwards, Check flow arrow on valve and check valve
DELIVERED BY PUMP plugged or stuck closed. operation.
Excessive system head. Consult with dealer.
Pump inlet plugged. Inspect and clear as required.
Improper voltage or wired Check pump rotation, voltage and wiring.
incorrectly. Consult with qualified electrician.
Pump is air locked. See recommended action, above.
Impeller is worn or damaged. Inspect impeller, replace as required.
Liquid level controls defective Inspect, readjust or replace as required.
or improperly positioned.
PUMP CYCLES Discharge check valve inoperative. Inspect, repair or replace as required.
CONSTANTLY
Liquid level controls defective or Inspect, readjust or replace as required.
improperly positioned.
Influent excessive for this size Consult with dealer.
pump.
Sewage containment area too small. Consult with dealer.
9
TYPICAL INSTALLATIONS
Typical Effluent, Sewage and
Dewatering Pump Installations
10
This warranty applies to all water systems pumps manufactured by Red Jacket Water Products.
Any part or parts found to be defective within the warranty period shall be replaced at no charge to the dealer during the warranty period. The war-
ranty period shall exist for a period of twelve (12) months from date of installation or eighteen (18) months from date of manufacture, whichever
period is shorter.
A dealer who believes that a warranty claim exists must contact the authorized Red Jacket Water Products distributor from whom the pump was
purchased and furnish complete details regarding the claim. The distributor is authorized to adjust any warranty claims utilizing the Red Jacket Water
Products Customer Service Department.
The warranty excludes:
(a) Labor, transportation and related costs incurred by the dealer;
(b) Reinstallation costs of repaired equipment;
(c) Reinstallation costs of replacement equipment;
(d) Consequential damages of any kind; and,
(e) Reimbursement for loss caused by interruption of service.
For purposes of this warranty, the following terms have these definitions:
(1) “Distributor” means any individual, partnership, corporation, association, or other legal relationship that stands between Red Jacket Water Products
and the dealer in purchases, consignments or contracts for sale of the subject pumps.
(2) “Dealer” means any individual, partnership, corporation, association, or other legal relationship which engages in the business of selling or leasing
pumps to customers.
(3) “Customer” means any entity who buys or leases the subject pumps from a dealer. The “customer” may mean an individual, partnership, corpora-
tion, limited liability company, association or other legal entity which may engage in any type of business.
THIS WARRANTY EXTENDS TO THE DEALER ONLY.
RED JACKET WATER PRODUCTS LIMITED WARRANTY
Xylem, Inc.
2881 East Bayard Street Ext., Suite A
Seneca Falls, NY 13148
Phone: (866) 325-4210
Fax: (888) 322-5877
www.xyleminc.com/brands/redjacketwaterproducts
Red Jacket Water Products is a trademark of Xylem Inc. or one of its subsidiaries.
© 2012 Xylem Inc. IM163 Revision Number 1 July 2012
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