Whirlpool W10321466A User Manual

®

REFRIGERATOR USER INSTRUCTIONS

THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in TROUBLESHOOTING,
please visit our website at www.whirlpool.com for additional information. If you still need assistance, call us at 1-800-253-1301.
In Canada, visit our website at www.whirlpool.ca or call us at 1-800-807-6777.

You will need your model and serial number, located on the inside wall of the refrigerator compartment.

Para obtener acceso a “Instrucciones para el usuario del refrigerador” en español, o para obtener información adicional acerca de
su producto, visite: www.whirlpool.com.

Necesitará su número de modelo y de serie, ubicado en el interior del compartimiento del refrigerador.

Table of Contents / Table des matières

REFRIGERATOR SAFETY.....................................................................1

INSTALLATION INSTRUCTIONS .........................................................2

REFRIGERATOR USE ...........................................................................5

REFRIGERATOR CARE......................................................................... 8

TROUBLESHOOTING............................................................................9

ACCESSORIES ....................................................................................11

WATER FILTER CERTIFICATIONS ....................................................12

PERFORMANCE DATA SHEETS........................................................13

WARRANTY..........................................................................................17

SÉCURITÉ DU RÉFRIGÉRATEUR ..................................................... 18

INSTRUCTIONS D'INSTALLATION ...................................................19

UTILISATION DU RÉFRIGÉRATEUR.................................................22

ENTRETIEN DU RÉFRIGÉRATEUR ...................................................26

DÉPANNAGE........................................................................................27

ACCESSOIRES .................................................................................... 29

FEUILLES DE DONNÉES SUR LA PERFORMANCE........................ 30

GARANTIE............................................................................................34

REFRIGERATOR SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

You can be killed or seriously injured if you don't immediately

DANGER

WARNING

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.

follow instructions.

can be killed or seriously injured if you don't

You
instructions.

follow

W10321466A

IMPORTANT SAFETY INSTRUCTIONS

WARNING:

■

Plug into a grounded 3 prong outlet.

■

Do not remove ground prong.

■

Do not use an adapter.

■

Do not use an extension cord.

■

Disconnect power before servicing.

■

Replace all parts and panels before operating.

■

Remove doors from your old refrigerator.

To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic precautions:

SAVE THESE INSTRUCTIONS

■

Use nonflammable cleaner.

■

Keep flammable materials and vapors, such as gasoline,
away from refrigerator.

■

Use two or more people to move and install refrigerator.

■

Disconnect power before installing ice maker (on ice maker
kit ready models only).

■

Use a sturdy glass when dispensing ice (on some models).

■

Do not hit the refrigerator glass doors (on some models).

Proper Disposal of Your Old Refrigerator

WARNING

Suffocation Hazard
Remove doors from your old refrigerator.
Failure to do so can result in death or brain damage.

IMPORTANT: Child entrapment and suffocation are not problems
of the past. Junked or abandoned refrigerators are still dangerous
– even if they will sit for “just a few days.” If you are getting rid of
your old refrigerator, please follow these instructions to help
prevent accidents.

INSTALLATION INSTRUCTIONS

Unpack the Refrigerator

WARNING

Excessive Weight Hazard

Use two or more people to move and install
refrigerator.

Failure to do so can result in back or other injury.

Before You Throw Away Your Old Refrigerator or Freezer:

■ Take off the doors.
■ Leave the shelves in place so that children may not easily

climb inside.

When Moving Your Refrigerator:

Your refrigerator is heavy. When moving the refrigerator for
cleaning or service, be sure to cover the floor with
cardboard or hardboard to avoid floor damage. Always pull
the refrigerator straight out when moving it. Do not wiggle or
“walk” the refrigerator when trying to move it, as floor
damage could occur.

Remove packaging materials. Do not use sharp instruments,
rubbing alcohol, flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the surface of your
refrigerator. For more information, see “Refrigerator Safety.”

2

Important information to know about glass shelves
and covers:

Do not clean glass shelves or covers with warm water when
they are cold. Shelves and covers may break if exposed to
sudden temperature changes or impact, such as bumping.
Tempered glass is designed to shatter into many small,
pebble-size pieces. This is normal. Glass shelves and covers
are heavy. Use both hands when removing them to avoid
dropping.

Location Requirements

Electrical Requirements

WARNING

Explosion Hazard

Keep flammable materials and vapors, such as
gasoline, away from refrigerator.

Failure to do so can result in death, explosion, or fire.

To ensure proper ventilation for your refrigerator, allow for ¹⁄₂"
(1.25 cm) of space on each side and at the top. Allow for 1"
(2.54 cm) of space behind the refrigerator. If your refrigerator has
an ice maker, allow extra space at the back for the water line
connections. When installing your refrigerator next to a fixed wall,
leave a 2" (5.08 cm) minimum space on each side (depending on
your model) to allow the doors to swing open.

1

/

2

" (1.25 cm)

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

Before you move your refrigerator into its final location, it is
important to make sure you have the proper electrical connection.

Recommended Grounding Method

A 115 Volt, 60 Hz., AC only, 15- or 20-amp fused, grounded
electrical supply is required. It is recommended that a separate
circuit serving only your refrigerator be provided. Use an outlet
that cannot be turned off by a switch. Do not use an
extension cord.

NOTE: Before performing any type of installation, cleaning, or
removing a light bulb, turn the control (Thermostat, Refrigerator or
Freezer Control depending on the model) to OFF and then
disconnect the refrigerator from the electrical source. When you
are finished, reconnect the refrigerator to the electrical source and
reset the control (Thermostat, Refrigerator or Freezer Control
depending on the model) to the desired setting. See “Using the
Controls.”

2" (5.08 cm)

NOTES:

■ It is recommended that you do not install the refrigerator near

an oven, radiator, or other heat source. Do not install in a
location where the temperature will fall below 55°F (13°C).

■ Normal minimum cabinet cut-out width required for product

installation is 36" (91.44 cm). However, if the product is placed
against an extended wall and the ability to remove the crisper
pans is desired, an additional 18" (45.72 cm) of cabinet width
is required, so a total cabinet opening width of 54"
(137.16 cm) is recommended.

Water Supply Requirements

Gather the required tools and parts before starting installation.
Read and follow the instructions provided with any tools listed
here.

TOOLS NEEDED:

■ Flat-blade screwdriver
■ ⁷⁄₁₆" and ¹⁄₂" Open-end or two

adjustable wrenches

NOTE: Your refrigerator dealer has a kit available with a ¹⁄₄"
(6.35 mm) saddle-type shutoff valve, a union, and copper tubing.
Before purchasing, make sure a saddle-type valve complies with
your local plumbing codes. Do not use a piercing-type or ³⁄₁₆"
(4.76 mm) saddle valve which reduces water flow and clogs more
easily.

IMPORTANT:

■ All installations must meet local plumbing code requirements.
■ Use copper tubing and check for leaks. Install copper tubing

only in areas where the household temperatures will remain
above freezing.

■ ¹⁄₄" Nut driver
■ ¹⁄₄" Drill bit
■ Cordless drill

3

Water Pressure

C

A cold water supply with water pressure of between 30 and
120 psi (207 and 827 kPa) is required to operate the water
dispenser and ice maker. If you have questions about your water
pressure, call a licensed, qualified plumber.

Reverse Osmosis Water Supply

IMPORTANT: The pressure of the water supply coming out of a

reverse osmosis system going to the water inlet valve of the
refrigerator needs to be between 30 and 120 psi (207 and
827 kPa).

If a reverse osmosis water filtration system is connected to your
cold water supply, the water pressure to the reverse osmosis
system needs to be a minimum of 40 to 60 psi (276 to 414 kPa).

If the water pressure to the reverse osmosis system is less than
40 to 60 psi (276 to 414 kPa):

■ Check to see whether the sediment filter in the reverse

osmosis system is blocked. Replace the filter if necessary.

■ Allow the storage tank on the reverse osmosis system to refill

after heavy usage.

■ If your refrigerator has a water filter, it may further reduce the

water pressure when used in conjunction with a reverse
osmosis system. Remove the water filter. See “Water Filtration
System.”

If you have questions about your water pressure, call a licensed,
qualified plumber.

Connect Water Supply

Read all directions before you begin.
IMPORTANT: If you turn the refrigerator on before the water line is

connected, turn the ice maker OFF.

Connect to Water Line

6. Fasten the shutoff valve to the cold water pipe with the pipe

clamp. Be sure the outlet end is solidly in the ¹⁄₄" (6.35 mm)
drilled hole in the water pipe and that the washer is under the
pipe clamp. Tighten the packing nut. Tighten the pipe clamp
screws slowly and evenly so the washer makes a watertight
seal. Do not overtighten, or you may crush the copper tubing.

7. Slip the compression sleeve and compression nut on the

copper tubing as shown. Insert the end of the tubing into the
outlet end squarely as far as it will go. Screw the compression
nut onto outlet end with adjustable wrench. Do not
overtighten.

8. Place the free end of the tubing in a container or sink, and turn

ON the main water supply. Flush the tubing until water is clear.
Turn OFF the shutoff valve on the water pipe. Coil the copper
tubing.

Connect to Refrigerator

Style 1

1. Unplug refrigerator or disconnect power.

2. Remove and discard the plastic part that is attached to the

inlet of the water valve.

3. Attach the copper tube to the valve inlet using a compression

nut and sleeve as shown. Tighten the compression nut. Do not
overtighten.

4. Use the tube clamp on the back of the refrigerator to secure

the tubing to the refrigerator as shown. This will help avoid
damage to the tubing when the refrigerator is pushed back
against the wall.

5. Turn shutoff valve ON.

6. Check for leaks. Tighten any connections (including

connections at the valve) or nuts that leak.

A
B

1. Unplug refrigerator or disconnect power.

2. Turn OFF main water supply. Turn ON nearest faucet long

enough to clear line of water.

3. Locate a ¹⁄₂" (1.27 cm) to 1¹⁄₄" (3.18 cm) vertical cold water

pipe near the refrigerator.

IMPORTANT:

■ Make sure it is a cold water pipe.
■ Horizontal pipe will work, but drill on the top side of the

pipe, not the bottom. This will help keep water away from
the drill and normal sediment from collecting in the valve.

4. Determine the length of copper tubing you need. Measure

from the connection on the lower rear corner of refrigerator to
the water pipe. Add 7 ft (2.1 m) to allow for cleaning. Use ¹⁄₄"
(6.35 mm) O.D. (outside diameter) copper tubing. Be sure both
ends of copper tubing are cut square.

5. Using a cordless drill, drill a ¹⁄₄" (6.35 mm) hole in the cold

water pipe you have selected.

A

G

B

C

DEF

A. Cold water pipe

B. Pipe clamp
C. Copper tubing
D. Compression nut

E. Compression sleeve
F. Shutoff valve

G. Packing nut

D
E

A. Tube clamp
B. Tube clamp screw
C. Copper tubing

D. Compression nut

E. Valve inlet

7. The ice maker is equipped with a built-in water strainer. If your

water conditions require a second water strainer, install it in
the ¹⁄₄" (6.35 mm) water line at either tube connection. Obtain
a water strainer from your nearest appliance dealer.

Style 2

1. Unplug refrigerator or disconnect power.

2. Remove and discard the black nylon plug from the gray water

tube on the rear of the refrigerator.

3. If the gray water tube supplied with the refrigerator is not long

enough, a ¹⁄₄" x ¹⁄₄" (6.35 mm x 6.35 mm) coupling is needed in
order to connect the water tubing to an existing household
water line. Thread the provided nut onto the coupling on the
end of the copper tubing.

4

NOTE: Tighten the nut by hand. Then tighten it with a wrench
two more turns. Do not overtighten.

A B C D E F G

A. Refrigerator water tubing
B. Nut (provided)
C. Bulb
D. Coupling (purchased)

E. Ferrule (purchased)
F. N ut ( pu rc ha se d )

G. Household water line

4. Turn shutoff valve ON.

5. Check for leaks. Tighten any nuts or connections (including

connections at the valve) that leak.

REFRIGERATOR USE

Using the Controls

For your convenience, your refrigerator controls are preset at the
factory. When you first install your refrigerator, make sure that the
controls are still preset. The Refrigerator Control and the Freezer
Control should both be set to the “mid-settings.”

Style 1: Rotary Controls

Style 3

1. Unplug refrigerator or disconnect power.

2. Remove and discard the cap from the gray water tube.

B

A

A. Cap
B. Inlet

3. Using a compression nut and sleeve, attach the copper tube

to the water inlet.

4. Once secured, tighten the compression nut. Do not

overtighten.

5. Check the connection by pulling on the copper tubing. Turn on

water supply to refrigerator. Check for leaks. Tighten any nuts
or connections that leak.

Complete the Installation

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

Style 2: Slide Controls

cold

Freezer

234

1

colder

off

Refrigerator

234

1

colder

IMPORTANT:

■ Your product will not cool when the REFRIGERATOR Control

is set to OFF.

■ The Refrigerator Control adjusts the refrigerator compartment

temperature. The Freezer Control adjusts the freezer
compartment temperature. Settings to the left of the mid­setting make the temperature less cold. Settings to the right of
the mid-setting make the temperature colder.

■ Wait 24 hours before you put food into the refrigerator. If you

add food before the refrigerator has cooled completely, your
food may spoil.

NOTE: Adjusting the Refrigerator and Freezer Controls to a higher
(colder) than recommended setting will not cool the
compartments any faster.

Adjusting Controls

Give the refrigerator time to cool down completely before adding
food. It is best to wait 24 hours before you put food into the
refrigerator. The settings indicated in the previous section should
be correct for normal household refrigerator usage. The controls
are set correctly when milk or juice is as cold as you like and when
ice cream is firm.

Rotary Controls: Turn the control right (clockwise) to make the
compartment colder. Turn the control left (counterclockwise) to
make it less cold. To turn the cooling system off, turn the
Refrigerator Control counterclockwise until it reaches the OFF
position.

Slide Controls: Slide the control one setting to the right to make
the compartment colder. Slide the control one setting to the left to
make it less cold.

1. Plug into a grounded 3 prong outlet.

2. Flush the water system. See “Prepare the Water System” or

“Water and Ice Dispensers.”

NOTE: Allow 24 hours to produce the first batch of ice. Allow
3 days to completely fill ice container.

5

If you need to adjust temperatures in the refrigerator or freezer,
use the settings listed in the chart below as a guide. Wait at least
24 hours between adjustments.

CONDITION/REASON: ADJUSTMENT:

■ Slide the door chill control to the left to reduce the flow of cold

air to the bin and make it less cold.

■ Slide the door chill control to the right to increase the flow of

cold air to the bin and make it colder.

REFRIGERATOR too warm REFRIGERATOR Control

FREEZER too warm/
too little ice

REFRIGERATOR too cold REFRIGERATOR Control

FREEZER too cold FREEZER Control

one setting higher

FREEZER Control
one setting higher

one setting lower

one setting lower

Convertible Drawer Temperature Control

(on some models)

The control can be adjusted to properly chill meats or vegetables.
The air inside the pan is cooled to avoid “spot” freezing and can
be set to keep meats at the National Livestock and Meat Board
recommended storage temperatures of 28° to 32°F (-2° to 0°C).
The convertible vegetable/meat drawer control comes preset at
the lowest meat setting.

To store meat:

Set the control to one of the three MEAT settings to store meat at
its optimal storage temperature.

To store vegetables:

Set the control to VEG to store vegetables at their optimal storage
temperatures.

NOTE: If food starts to freeze, move the control to the left (less
cold). Remember to wait 24 hours between adjustments.

Crisper Humidity Control

(on some models)

You can control the amount of humidity in the moisture-sealed
crisper. Adjust the control to any setting between LOW and HIGH.

LOW (open) for best storage of fruits and vegetables with skins.
HIGH (closed) for best storage of fresh, leafy vegetables.

Chilled Door Bin

(on some models)

Cool air from the freezer is directed to the refrigerator door bin
directly beneath the vents.

NOTE: The dairy compartment and can rack are not associated
with the Chilled Door Bin feature.

Water and Ice Dispensers

(on some models)

Depending on your model, you may have one or more of the
following options: the ability to select either crushed or cubed ice,
chilled water, a special light that turns on when you use the
dispenser, or a lock option to avoid unintentional dispensing.

IMPORTANT: After connecting the refrigerator to a water source
or replacing the water filter, flush the water system. Use a sturdy
container to depress and hold the water dispenser lever for
5 seconds, then release it for 5 seconds. Repeat until water
begins to flow. Once water begins to flow, continue depressing
and releasing the dispenser lever (5 seconds on, 5 seconds off)
until a total of 3 gal. (12 L) has been dispensed. This will flush air
from the filter and water dispensing system, and prepare the
water filter for use. Additional flushing may be required in some
households. As air is cleared from the system, water may spurt
out of the dispenser.

NOTES:

■ The dispensing system will not operate when the freezer door

is open.

■ On some models: Allow 24 hours for the refrigerator to cool

down and chill water.

■ Allow 24 hours to produce the first batch of ice. Discard the

first three batches of ice produced.

The Water Dispenser

IMPORTANT: Dispense enough water every week to maintain a

fresh supply.

To Dis pen se Wate r:

1. Press a sturdy glass against the water dispenser lever.

2. Remove the glass to stop dispensing.

The Ice Dispenser

The dispensing system will not operate when the freezer door is
open. Ice dispenses from the ice maker storage bin in the freezer
when the dispenser lever is pressed.

NOTE: Some models dispense both cubed and crushed ice.
Before dispensing ice, select which type of ice you prefer.

For crushed ice, cubes are crushed before being dispensed. This
may cause a slight delay when dispensing crushed ice. Noise
from the ice crusher is normal, and pieces of ice may vary in size.
When changing from crushed to cubed, a few ounces of crushed
ice will be dispensed along with the first cubes.

Chilled Door Bin Control

The chilled door bin control is located on the left-hand side of the
refrigerator compartment.

A

A. Chilled door bin control

6

To Dispense Ice:

1. Press the button to select the desired type of ice.

WARNING

Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.

2. Press a sturdy glass against the ice dispenser lever. Hold the

glass close to the dispenser opening so ice does not fall
outside of the glass.

IMPORTANT: You do not need to apply a lot of pressure to the
lever in order to activate the ice dispenser. Pressing hard will
not make the ice dispense faster or in greater quantities.

3. Remove the glass to stop dispensing.

The Dispenser Light

Style 1

The dispenser light can be turned on by pressing the ON button.
The dispenser lights are LEDs which should not need to be

changed. See “Troubleshooting” for more information.

Style 2

When you use the dispenser, the lever will automatically turn the
light on. If you want the light to be on continuously, you may
choose either ON or NIGHT LIGHT.

ON: Press the LIGHT button to turn on the dispenser light.
NIGHT LIGHT: Press the LIGHT button a second time to select

the Night Light. The dispenser light will automatically adjust to
become brighter as the room brightens, dimmer as the room
darkens.

OFF: Press the LIGHT button a third time to turn off the dispenser
light.

The dispenser lights are LEDs which should not need to be
changed. If it appears that your dispenser lights are not working,
be sure that the light sensor is not blocked (in Night Light mode).
See “Troubleshooting” for more information.

The Dispenser Lock (on some models)

Ice Maker and Storage Bin

(on some models)

Turning the Ice Maker On/Off

Style 1

■ To turn ON the ice maker, simply lower the wire shutoff arm.
■ To manually turn off the ice maker, lift the wire shutoff arm to

the OFF (arm up) position and listen for the click. Ice can still
be dispensed, but no more can be made.

NOTE: Your ice maker has an automatic shutoff. As ice is made,
the ice cubes will fill the ice storage bin, and the ice cubes will
raise the wire shutoff arm to the OFF (arm up) position. Do not
force the wire shutoff arm up or down.

Style 2

The On/Off switch is located on the top right-hand side of the
freezer compartment.

■ To turn on the ice maker, slide the control to the ON (left)

position.

■ To manually turn off the ice maker, slide the control to the OFF

(right) position.

NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position.

REMEMBER:

■ Allow 24 hours to produce the first batch of ice. Discard the

first three batches of ice produced.

■ The quality of your ice will be only as good as the quality of the

water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained.

■ Do not use anything sharp to break up the ice in the storage

bin. This can cause damage to the ice container and the
dispenser mechanism.

■ Do not store anything on top of or in the ice maker or storage

bin.

The dispenser can be turned off for easy cleaning or to avoid
unintentional dispensing by small children and pets.

NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.

Style 1: Press the LOCK button to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.

Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

Removing and Replacing Ice Storage Bin

Style 1

1. Pull the covering panel up from the bottom and then slide it

back toward the rear.

2. Lift the wire shutoff arm so it clicks into the OFF (up) position.

3. Lift up the front of the storage bin and pull it out.

7

4. Replace the bin by pushing it in all the way or the dispenser

will not work.

5. To restart ice production, push the wire shutoff arm down to

the ON position. Make sure the door is closed tightly.

Style 2

1. Hold the base of the storage bin with both hands and press

the release button to lift the storage bin up and out.
NOTE: It is not necessary to turn the ice maker control to the

OFF (right) position when removing the storage bin. The
sensor cover (“flipper door”) on the left wall of the freezer
stops the ice maker from producing ice if the door is open or
the storage bin is removed.

2. Replace the storage bin on the door and push down to make

sure it is securely in place.

Water Filtration System

Do not use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or
after the system.

Water Filter Status Light (on some models)

The water filter status light will help you know when to change
your water filter. The light will change from green to yellow. This
tells you that it is almost time to change the filter. It is
recommended that you replace the water filter when the status
light changes to red OR water flow to your water dispenser or ice
maker decreases noticeably. The filter should be replaced at least
every 6 months depending on your water quality and usage.

After changing the water filter, reset the water filter status light.
The status light will change from red to green when the system is
reset.

REFRIGERATOR CARE

Cleaning

WARNING

Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.

Both the refrigerator and freezer sections defrost automatically.
However, clean both sections about once a month to avoid
buildup of odors. Wipe up spills immediately.

IMPORTANT: Because air circulates between both sections, any
odors formed in one section will transfer to the other. You must
thoroughly clean both sections to eliminate odors. To avoid odor
transfer and drying out of food, wrap or cover foods tightly.

To Clean Your Refrigerator:

NOTE: Do not use abrasive or harsh cleaners such as window

sprays, scouring cleansers, flammable fluids, cleaning waxes,
concentrated detergents, bleaches or cleansers containing
petroleum products on plastic parts, interior and door liners or
gaskets. Do not use paper towels, scouring pads, or other harsh
cleaning tools.

1. Unplug refrigerator or disconnect power.

2. Hand wash, rinse, and dry removable parts and interior

surfaces thoroughly. Use a clean sponge or soft cloth and a
mild detergent in warm water.

3. Wash stainless steel and painted metal exteriors with a clean

sponge or soft cloth and a mild detergent in warm water.

WARNING

Non-Indicator Water Filter (on some models)

If your refrigerator does not have the water filter status light, you
should change the water filter cartridge at least every 6 months
depending on your water quality and usage. If the water flow to
the water dispenser or ice maker decreases noticeably before
6 months have passed, replace the water filter more often.

Using the Dispenser Without the Water Filter

You can run the dispenser without a water filter. Your water will not
be filtered.

1. Remove the water filter.

2. Slide the cap off the end of the filter and replace the cap in the

base grille.
IMPORTANT: Do not discard the cap. It is part of your

refrigerator. Keep the cap to use with the replacement filter.

8

Broken Glass Hazard
Do not hit refrigerator glass doors.
Protect glass surface and edges during installation or

removal of doors.
Failure to do so can result in serious eye injury or

minor cuts.

4. On some models, wash glass door panels with a clean

sponge or soft cloth and a mild detergent in warm water.
NOTE: Do not hit the glass with pots, pans, furniture, toys, or

other objects. Scratching, hitting, jarring or stressing the glass
may weaken its structure, causing an increased likelihood of
breakage at a later date.

5. There is no need for routine condenser cleaning in normal

home operating environments. If the environment is
particularly greasy or dusty, or there is significant pet traffic in
the home, the condenser should be cleaned every 2 to
3 months to ensure maximum efficiency.

If you need to clean the condenser:

■ Remove the base grille. See the “Door Removal”

instructions, either in the User Instructions or the separate
instruction sheet provided with your refrigerator.

■ Use a vacuum cleaner with a soft brush to clean the grille,

the open areas behind the grille and the front surface area
of the condenser.

■ Replace the base grille when finished.

6. Plug in refrigerator or reconnect power.

TROUBLESHOOTING

Changing the Light Bulbs

NOTE: Not all bulbs will fit your refrigerator. Be sure to replace the
bulb with one of the same size, shape and wattage. On some
models, the dispenser light requires a heavy duty 10-watt bulb. All
other lights require a 40-watt bulb. Replacement bulbs are
available from your dealer.

1. Unplug refrigerator or disconnect power.

2. Remove light shield when applicable.
NOTE: To clean the light shield, wash it with warm water and

liquid detergent. Rinse and dry the shield well.

3. Remove light bulb and replace with one of the same size,
shape and wattage.

4. Replace light shield when applicable.

5. Plug in refrigerator or reconnect power.

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.whirlpool.com In Canada, www.whirlpool.ca

Refrigerator Operation

The refrigerator will not operate

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

■ Power cord unplugged? Plug into a grounded 3 prong outlet.
■ Is outlet working? Plug in a lamp to see if the outlet is

working.

■ Household fuse blown or circuit breaker tripped? Replace

the fuse or reset the circuit breaker. If the problem continues,
call an electrician.

■ Are controls on? Make sure the refrigerator controls are on.

See “Using the Controls.”

■ New installation? Allow 24 hours following installation for the

refrigerator to cool completely.
NOTE: Adjusting the temperature controls to coldest setting

will not cool either compartment more quickly.

The motor seems to run too much

Your new refrigerator may run longer than your old one due to its
high-efficiency compressor and fans. The refrigerator may run
even longer if the room is warm, a large food load is added, doors
are opened often, or if the doors have been left open.

The refrigerator is noisy

Refrigerator noise has been reduced over the years. Due to this
reduction, you may hear intermittent noises from your new
refrigerator that you did not notice from your old model. Below are
listed some normal sounds with an explanation.

■ Buzzing - heard when the water valve opens to fill the ice

maker

■ Pulsating - fans/compressor adjusting to optimize

performance

■ Rattling - flow of refrigerant, water line, or from items placed

on top of the refrigerator

■ Sizzling/Gurgling - water dripping on the heater during

defrost cycle

■ Popping - contraction/expansion of inside walls, especially

during initial cool-down

■ Water running - may be heard when ice melts during the

defrost cycle and water runs into the drain pan

■ Creaking/Cracking - occurs as ice is being ejected from the

ice maker mold.

The doors will not close completely

■ Door blocked open? Move food packages away from door.
■ Bin or shelf in the way? Push bin or shelf back in the correct

position.

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The doors are difficult to open

Ice and Water

WARNING

Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.

■ Are the gaskets dirty or sticky? Clean gaskets with mild

soap and warm water.

The refrigerator rocks and is not stable

■ What do I do if the refrigerator rocks and is not stable?

To stabilize the refrigerator, remove the base grille and lower
the leveling feet until they touch the floor. See the “Door
Removal” instructions, either in the User Instructions or the
separate instruction sheet provided with your refrigerator.

The lights do not work

■ Is a light bulb loose in the socket or burned out? See

“Changing the Light Bulbs.”

■ Is the dispenser light set to OFF? On some models, the

dispenser light will operate only when a dispenser lever/pad is
pressed. If you want the dispenser light to stay on
continuously, set the dispenser light to ON, or (on some
models) NIGHT LIGHT or AUTO or HALF or DIM. See “Water
and Ice Dispensers.”

■ Is the dispenser light set to NIGHT LIGHT or AUTO? On

some models, if the dispenser is set to the NIGHT LIGHT or
AUTO mode, be sure the dispenser light sensor is not
blocked. See “Water and Ice Dispensers.”

The ice maker is not producing ice or not enough ice

■ Refrigerator connected to a water supply and the supply

shutoff valve turned on? Connect refrigerator to water
supply and turn water shutoff valve fully open.

■ Kink in the water source line? A kink in the line can reduce

water flow. Straighten the water source line.

■ Ice maker turned on? Make sure wire shutoff arm or switch

(depending on model) is in the ON position.

■ New installation? Wait 24 hours after ice maker installation

for ice production to begin. Wait 72 hours for full ice
production.

■ Large amount of ice recently removed? Allow 24 hours for

ice maker to produce more ice.

■ Ice cube jammed in the ice maker ejector arm?

Remove ice from the ejector arm with a plastic utensil. (This
does not apply to models with the ice maker mounted at the
top of the freezer door.)

■ Reverse osmosis water filtration system connected to

your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”

The ice cubes are hollow or small

NOTE: This is an indication of low water pressure.

■ Water shutoff valve not fully open? Turn the water shutoff

valve fully open.

■ Kink in the water source line? A kink in the line can reduce

water flow. Straighten the water source line.

■ Reverse osmosis water filtration system connected to

your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”

■ Questions remain regarding water pressure? Call a

licensed, qualified plumber.

Off-taste, odor or gray color in the ice

Temperature and Moisture

Temperature is too warm

■ New installation? Allow 24 hours following installation for the

refrigerator to cool completely.

■ Door(s) opened often or left open? Allows warm air to enter

refrigerator. Minimize door openings and keep doors fully
closed.

■ Large load of food added? Allow several hours for

refrigerator to return to normal temperature.

■ Controls set correctly for the surrounding conditions?

Adjust the controls a setting colder. Check temperature in
24 hours. See “Using the Controls.”

There is interior moisture buildup

NOTE: Some moisture buildup is normal.

■ Humid room? Contributes to moisture buildup.
■ Door(s) opened often or left open? Allows humid air to enter

refrigerator. Minimize door openings and keep doors fully
closed.

■ New plumbing connections? New plumbing connections

can cause discolored or off-flavored ice.

■ Ice stored too long? Discard ice. Wash ice bin. Allow

24 hours for ice maker to make new ice.

■ Odor transfer from food? Use airtight, moisture-proof

packaging to store food.

■ Are there minerals (such as sulfur) in the water? A water

filter may need to be installed to remove the minerals.

■ Is there a water filter installed on the refrigerator? Gray or

dark discoloration in ice indicates that the water filtration
system needs additional flushing.

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The ice dispenser will not operate properly

The water dispenser will not operate properly

■ Freezer door closed completely? Close the door firmly. If it

does not close completely, see “The doors will not close
completely.”

■ Ice bin installed correctly? Be sure the ice bin is firmly in

position.

■ New installation? Wait 24 hours after ice maker installation

for ice production to begin. Wait 72 hours for full ice
production.

■ Ice clogged in the ice storage bin or delivery chute?

Remove clogged ice, using a plastic utensil if necessary.
Clean chute and bottom of storage bin using a warm moist
cloth, and dry both thoroughly. To avoid clogging and maintain
a fresh supply of ice, empty the storage bin and clean both the
bin and delivery chute every two weeks.

■ Has the wrong ice been added to the bin? Use only cubes

produced by the current ice maker.

■ Has the ice melted around the auger (metal spiral) in the

ice bin? Empty the ice container. Use warm water to melt the
ice if necessary.

WARNING

Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.

■ Is the ice dispenser stalling while dispensing “crushed”

ice? Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.

■ Has the dispenser arm been held in too long? Ice will stop

dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

■ Freezer door closed completely? Close the door firmly. If it

does not close completely, see “The doors will not close
completely.”

■ Refrigerator connected to a water supply and the supply

shutoff valve turned on? Connect refrigerator to water
supply and turn water shutoff valve fully open.

■ Is the water pressure at least 30 psi (207 kPa)? The water

pressure to the home determines the flow from the dispenser.
See “Water Supply Requirements.”

■ Kink in the home water source line? Straighten the water

source line.

■ New installation? Flush and fill the water system.
■ Water filter installed on the refrigerator? The filter may be

clogged or incorrectly installed.

■ Is a reverse osmosis water filtration system connected to

your cold water supply? See “Water Supply Requirements.”

Water is leaking from the dispenser

NOTE: One or two drops of water after dispensing is normal.

■ Glass not being held under the dispenser long enough?

Hold the glass under the dispenser for 2 to 3 seconds after
releasing the dispenser lever/pad.

■ New installation? Flush the water system. See “Prepare the

Water System” or “Water and Ice Dispensers.”

■ Recently changed water filter? Flush the water system. See

“Prepare the Water System” or “Water and Ice Dispensers.”

The dispenser water is not cool enough (on some models)

NOTE: Water from the dispenser is chilled to only 50°F (10°C).

■ New installation? Allow 24 hours after installation for the

water supply to cool completely.

■ Recently dispensed large amount of water? Allow 24 hours

for water supply to cool completely.

■ Water not been recently dispensed? The first glass of water

may not be cool. Discard the first glass of water.

■ Refrigerator connected to a cold water pipe? Make sure

the refrigerator is connected to a cold water pipe. See “Water
Supply Requirements.”

ACCESSORIES

To order replacement filters, call 1-800-442-9991 and ask for the
part number listed below or contact your authorized Whirlpool
dealer. In Canada, call 1-800-807-6777.

Stainless Steel Cleaner and Polish:
Order Part #4396095

Standard Base Filter Cartridge:
Order Part #4396841 (T2RFWG2 and P2RFWG2)

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