Whirlpool W10682797A, W10682798-SP User Manual

Top-Loading Washer		Laveuse à chargement
Use and Care Guide		par le dessus guide
		d’utilisation et
		d’entretien
Para una versión de estas instrucciones en español, visite www.whirlpool.com
Table of Contents		Table des matières
WASHER SAFETY......................................................................	2	SÉCURITÉ DE LA LAVEUSE...................................................		17
WHAT’S NEW UNDER THE LID?..............................................	3	QUOI DE NEUF SOUS LE COUVERCLE?..............................		18
CONTROL PANEL AND FEATURES........................................	4	TABLEAU DE COMMANDE ET
CYCLE GUIDE............................................................................	6	CARACTÉRISTIQUES..............................................................		19
USING YOUR WASHER.............................................................	7	GUIDE DE PROGRAMMES.....................................................		21
WASHER MAINTENANCE.........................................................	8	UTILISATION DE LA LAVEUSE..............................................		22
TROUBLESHOOTING..............................................................	11	ENTRETIEN DE LA LAVEUSE.................................................		25
WARRANTY..............................................................................	16	DÉPANNAGE............................................................................		27
ASSISTANCE OR SERVICE................................	BACK COVER	GARANTIE................................................................................		34
		ASSISTANCE OU SERVICE..............	COUVERTURE ARRIÈRE

Designed to use only HE High Efficiency detergents.

Conçue pour l’utilisation d’un détergent haute efficacité seulement.

W10682797A W10682798A-SP

Washer Safety

2

What’s New Under the Lid?

Your new washer will operate differently than your past agitator-style washer.

Cleaning with Less Water

Traditional agitator-style	Washer with low-water
washer	wash system

The washer automatically adjusts the water level to the load size—no water level selector is needed.

For best performance, it is recommended to load items in loose heaps evenly around the washplate.

As the washer dampens and moves the load, the level of the items will settle in the basket. This is normal, and does not indicate that more items should be added.

IMPORTANT:

•You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line.

•After the washer basket fills to the selected water level, the lid must be closed before the wash cycle can start. If filling stops with the lid open, close lid and press START button.

Automatic Load Size Sensing

Once you start the cycle, the washer will fill to the water level. When the washer is done filling, it will start to agitate after it determines the correct water level for the load.

This low-water wash method uses less water and energy compared to a traditional agitator-style washer.

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use and do not go over the Max line. See “Using

Laundry Product Dispensers” for more information.

Use only High Efficiency (HE) detergent.

Improved Cleaning

Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. This low water wash also allows the clothing to move in a more effective way to remove soils.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a selftest. There will be different kinds of humming sounds as the washplate moves the load and as basket is slowing down to a stop. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.

3

Control Panel and Features

1		2										3		4							5

7 6

1		2												3		4

7 6

Not all features and options are available on all models.

Appearance may vary.

1RINSE OPTIONS

This option is used to add additional rinse cycles.

2WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

■■ On some models and cycles, warm and hot water may be cooler than your previous washer.

■■ Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature.

3WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. Knob does not advance during the progress of the cycle,

see cycle status lights for each stage of the process. See “Cycle Guide” for detailed descriptions of cycles.

4SOIL LEVEL

Select the most suitable setting for your load. For heavily soiled and sturdy fabrics, select Heavy Soil Level for more wash time, if needed. For lightly soiled and delicate fabrics, select Light Soil Level for less wash time, if needed. Lighter soil level setting will help reduce tangling and wrinkling.

5PRESOAK (depending on model)

Use this option to add an extra soak period to any cycle to help loosen tough stains. The washer will fill and then alternate between a soak and a gentle agitation, and then begin the selected cycle.

If your washer does not have this option, press the Start/ Pause button to pause the cycle for soaking/presoaking. To restart the cycle, simply press the Start/Pause button again.

NOTE: Keep the lid closed for the soaking period. If the lid is left open for more than 10 minutes, the cycle will be canceled and water will drain out of washer.

6START/PAUSE BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid. Press and hold for 3 seconds

to cancel a cycle.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid.

4

7	CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights show the progress of a cycle.

At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

SENSING/FILL

When the START/Pause button is pressed, the washer will fill to an initial water level and begin sensing to determine the load size. If the lid is closed when

the washer is done sensing, the lid will lock and the washer will continue filling to begin operation. The lid will remain locked for the rest of the cycle unless the cycle is Paused or Cancelled.

If the lid is open when the water stops entering the washer, the cycle will not begin until the lid has been closed and the START/Pause button is pressed. If the cycle has not been started within 10 minutes of the water filling the washer, the washer will pump out the water.

NOTE: Avoid opening lid during sensing phase. The sensing process will start over when the washer is restarted. The Sensing/Fill light may also come on during the Soak and Wash portions of the cycle. This is normal. To restart the washer after the lid has been opened press START.

WASH

You will hear the motor and agitator moving the load.

During the first stage of the sensing/wash cycle, water will partially fill the washer and then begin to move the load. It is normal to have the sensing light on during this stage. You will hear the agitator rotate, followed by a several second pause. This process will repeat for several minutes, allowing the entire load to become saturated. The lower water level combined with HE detergent at this stage allows for concentrated cleaning. Concentrated cleaning delivers the detergent directly to the soils. It is normal for the load to be above the water line during this stage. At the beginning of the second stage, the washer will add water to the correct level based on the load size. You will hear the agitator move quicker during this stage of the wash cycle. The motor sounds may change at different stages in the wash cycle.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

DONE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LOCKED

To allow for higher spin speeds, the

lid will lock and the Locked light will turn on. When this light is lit, the lid is locked and cannot be opened.

When this light is blinking, the washer is paused. When this light is off, the lid can be opened.

After a cycle is started, water will

enter washer. Lid will be unlocked during the Sensing/Fill process. If you need to open the lid to add a

garment after this point, you must press START/Pause and wait for the

lid to unlock. The lid will only unlock after washer movement has stopped. Depending on where in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock. Press START/

Pause to resume the cycle.

5

Cycle Guide

For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in

Bold. Not all cycles and options are available on all models.

Items to wash:	Cycle:	Temperature*:	Spin	Cycle Details:
			Speed:
Machine-wash	Delicate	Hot	Low	Use this cycle to wash lightly soiled garments indicating
silks, hand-washed		Warm		“Machine Washable Silks” or “Gentle” cycle on the care
fabrics		Cool		label. Place small items in mesh garment bags before
		Cold		washing.
		Tap Cold
No-iron fabrics,	Casual	Hot	Low	Use this cycle to wash loads of no-iron fabrics such as sport
cottons, perm		Warm		shirts, blouses, casual business clothes, permanent
press, linens,		Cool		press, and blends.
synthetics		Cold
		Tap Cold
Bright or darkly	Cold Wash	Cold	High	Cold water with an additional wash action gently lifts
colored cottons,				stains while caring for fabrics. Settings may be adjusted
linens, casual and				as desired, but must use only cold water settings.
mixed loads
Cottons, linens,	Normal	Hot	High	Use this cycle for normally soiled cottons and mixed fabric
and mixed garment		Warm		loads.
loads		Cool
		Cold
		Tap Cold
Casual and mixed	Deep Water	Hot	High	Provides additional water and alternating wash action for
loads, jeans, towels,	Wash	Warm		heavily soiled mixed loads. Water-level sensing process may
sturdy fabrics		Cool		take longer for some items than for others because they will
		Cold		absorb more water than other fabric types.
		Tap Cold
Large items such	Bulky Items/	Hot	Low	Use this cycle to wash large items such as jackets and small
as sheets, sleeping	Sheets	Warm		comforters. The washer will fill with enough water to wet
bags, small		Cool		down the load before the wash portion of the cycle begins,
comforters, jackets,		Cold		and uses a higher water level than other cycles.
small		Tap Cold
washable rugs
Sturdy fabrics,	Heavy Duty	Hot	High	Provides maximum wash time and action for tough stains
colorfast items,		Warm		and soils. Use this cycle for heavily soiled or sturdy items.
towels, jeans		Cool		Water-level sensing process may take longer for some items
		Cold		than for others because they will absorb more water than
		Tap Cold		other fabric types.
Hand-washed	Drain &	N/A	High	This cycle uses a spin to shorten drying times for heavy
garments or	Spin			fabrics or special-care items washed by hand. Use this
dripping wet items				cycle to drain washer after cancelling a cycle or completing
				a cycle after a power failure.
Swimsuits and	Rinse &	Cold rinse only	High	Combines a rinse and high speed spin for loads requiring
items requiring	Spin			an additional rinse cycle or to complete a load after power
rinsing without				interruption. Also use for loads that require rinsing only.
detergent
No clothes in	Clean Washer	Hot	Low	Use this cycle every 30 washes to keep the inside of your
washer	with affresh®	Warm		washer fresh and clean. This cycle uses a higher water level.
		Cool		Use with affresh® Washer Cleaner tablet or liquid chlorine
		Cold		bleach to thoroughly clean the inside of your washer. This
		Tab Cold		cycle should not be interrupted. See “Washer Care.”
				IMPORTANT: Do not place garments or other items in the
				washer during the Clean Washer with affresh® cycle. Use
				this cycle with an empty wash tub.
*All rinses are cold.

6

Using Your Washer

WARNING

1. Sort and prepare your laundry

■■ Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

■■ Sort items by recommended cycle, water temperature, and colorfastness.

■■ Separate heavily soiled items from lightly soiled. ■■ Separate delicate items from sturdy fabrics.

■■ Do not dry garments if stains remain after washing, because heat can set stains into fabric.

■■ Treat stains promptly.

■■ Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

■■ Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

■■ When washing water-proof or water-resistant items, load evenly.

■■ Use mesh garment bags to help avoid tangling when washing delicate or small items.

■■ Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, •re, or electrical shock.

2. Add laundry products

Add a measured of amount of HE

detergent or single-dose laundry

packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add

to the bottom of the washer basket before adding clothes.

IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Lowwater washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance.

NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

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	3. Load laundry into washer	5. Add fabric softener to dispenser
	Load garments in loose heaps evenly	Pour a measured amount of liquid fabric
	around basket wall. For best results, do
		softener into dispenser; always follow
	not pack the load tightly. Do not wrap
		manufacturer’s directions for correct amount
	large items such as sheets around the		MAX FILL
		of fabric softener based on your load size.
	agitator; load them in loose piles around
		Dilute liquid fabric softener by filling the dispenser with warm
	the sides of the basket. Try mixing
	different sized items to reduce tangling.	water until liquid reaches the underside of the rim. See max fill
	IMPORTANT: Do not tightly pack or	line arrows.
		Adding Liquid Fabric Softener Manually
	force items into washer. Items need to
	move freely for best cleaning and to reduce	to Wash Load
	wrinkling and tangling.	During the final rinse, wait until the washer has completed
	4. Add liquid chlorine bleach	filling, press the START/Pause button to pause the washer.
		Lift the lid and add the measured recommended amount of
		liquid fabric softener. Do not use more than the recommended
	to dispenser	amount. Close the lid and press the START/Pause button again
		to start the washer.
		6. Select cycle
	Liquid
	Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL).

Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide”.

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7. Select SOIL LEVEL

9. Select cycle options, if desired

Once you select a cycle, select the soil level by turning the

Soil Level knob to the desired setting.

8. Select WASH TEMP

Once you select a cycle, select the wash temperature by turning the Wash Temp knob to the desired setting.

Always read and follow fabric care label instructions to avoid damage to your items.

	Wash Temp	Suggested Fabrics
	Hot
	Some cold water is added to save	Whites and pastels
	energy. This will be cooler than	Durable items
	your hot water heater setting.	Heavy soils
	Warm
	Some cold water will be added, so	Bright colors
	this will be cooler than what your	Moderate to light soils
	previous washer provided.
	Cool
	Warm water is added to assist in	Colors that bleed
	soil removal and to help dissolve	or fade
	detergents. Cool is slightly warmer	Light soils
	than cold.
	Cold
	Warm water may be added to	Dark colors that
	assist in soil removal and to help	bleed or fade
	dissolve detergents.	Light soils
	Tap Cold
	This is the temperature from your	Dark colors that
	faucet.	bleed or fade
		Light soils

If you would like to add an extra rinse or presoak period to any cycle, turn the knob to desired setting.

10. Press START/Pause

to begin wash cycle

Press the START/Pause button to start the wash cycle. When the cycle has finished, the DONE indicator will light. Promptly remove items after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.

Adding garment(s)

During the Fill/Sensing phase, open lid and add 1 or 2 missed garments. Then close lid and press START/Pause to restart the cycle. If you need to open the lid to add a garment after this point, you must press START/Pause and wait for the

lid to unlock. This may take several minutes if the load was spinning at a high speed. You may hear a winding sound as the basket slows down. Then add garment, close lid, and press START/Pause again to resume the cycle.

NOTES:

■■ Washer will fill with the lid open.

■■ If your washer does not have a soak option, then pause your washer to soak. When you are done soaking then press Start/Pause button to bring washer out of Pause.

IMPORTANT: If lid is left open for more than 10 minutes, the water will pump out automatically.

Washer Maintenance

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the “Installation Instructions” for more information.

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WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1.Always follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2.Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3.Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Recommended Cycle for Cleaning the Washer

Refer to the “Cycle Guide” for the optimal cycle for cleaning the inside of the washer. Use this cycle with affresh® Washer Cleaner or liquid chlorine bleach as described below.

Begin procedure

1.affresh® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a.Open the washer lid and remove any clothing or items.

b.Place an affresh® Washer Cleaner tablet in the bottom of the washer basket.

c.Do not place an affresh® Washer Cleaner tablet in the detergent dispenser.

d.Do not add any detergent or other chemical to the washer when following this procedure.

e.Close the washer lid.

f.Select the cycle recommended for cleaning the inside of the washer.

g.Press the START/Pause button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/Pause once. After the cycle has stopped, run a RINSE & SPIN cycle to rinse cleaner from washer.

2.Chlorine Bleach Procedure (Alternative):

a.Open the washer lid and remove any clothing or items.

b.Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c.Close the washer lid.

d.Do not add any detergent or other chemical to the washer when following this procedure.

e.Select the cycle recommended for cleaning the inside of the washer.

WASHER CARE (cont.)

f. Press the START/Pause button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/Pause once. After the cycle has stopped, run a RINSE & SPIN cycle to rinse cleaner from washer.

Cleaning the Dispensers

After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1.Unplug or disconnect power to washer.

2.Turn off water supply to washer, to avoid flooding due to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1.Shut off both water faucets; disconnect and drain water inlet hoses.

2.Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on RINSE & SPIN cycle for about 30 seconds to mix antifreeze and remaining water.

3.Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1.Shut off both water faucets. Disconnect and drain water inlet hoses.

2.If washer will be moved during freezing weather, follow Winter Storage Care directions before moving.

3.Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4.Unplug power cord.

5.Place inlet hoses and drain hose inside washer basket.

6.Drape power cord over edge and into washer basket.

7.Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position.

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REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1.Refer to “Installation Instructions” to locate, level, and connect washer.

2.Before using again, run washer through the following recommended procedure:

To use washer again:

1.Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.

Troubleshooting

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, •re, or electrical shock.

2.Plug in washer or reconnect power.

3.Run washer through Bulky Items/Sheets cycle to clean washer and remove antifreeze, if used. Use half the manufacturer’s recommended amount of detergent for a medium-size load.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience	Possible Causes	Solution
Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
floor and locked.	washer must be level to operate properly.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.
	See “Level the Washer” in Installation Instructions.
Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Wash smaller loads to reduce imbalance.
	Do not tightly pack. Avoid washing single items.
	Use Bulky Items/Sheets cycle for oversized, non-absorbent
	items such as jackets and small comforters. See “Cycle Guide”.
	See “Cycle Guide” and “Using Your Washer” in this Use and
	Care Guide.

Noises

Clicking or metallic	Objects caught in washer drain	Empty pockets before washing. Loose items such as coins
noises	system.	could fall between basket and tub or may block pump.
		It may be necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the basket.
Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of
		water are removed during the Drain & Spin cycles.
Humming	Load sensing may be occurring.	You may hear the hum of the sensing spins after you have
		started the washer. This is normal.
Whirring	Basket deceleration may be	You may hear the whirring sound of the basket decelerating.
	occurring.	This is normal.

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