Gateway E-4600 E-4600 Manual

Gateway™ E-4600

System Manual

October 2000

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www .gateway .com. In no event will Gateway be liabl e for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWAY, Gateway Profile, Gateway Solo, Gateway Astro, green stylized GATEWAY, green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and M MX is a trademark of Intel Corporat ion. Microsof t, MS, MS -DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Contents

Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Resetting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3 Case Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Removing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Removing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Replacing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Replacing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 Replacing and Adding System Components . . . . . . . . . . . . . . . . . . . 21

Replacing or adding drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preparing to replace or add a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Replacing a 5.25-inch or 3.5-inch drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Adding a 5.25-inch or 3.5-inch drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Adding a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Replacing or adding memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adding or replacing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

iii

Replacing the AGP video card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Replacing the back panel fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

6 Managing Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Maintaining and managing your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Hard drive maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Hard drive management practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

7 Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Battery installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Diskette drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Memory and processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Computer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

A Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

B Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

System I/O addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

DMA usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention Description

ENTER Keyboard key names are printed in small capitals.

TRL+ALT+DEL A plus sign means to press the keys at the same time.

Setup Commands to be entered, options to select, and messages that

appear on your monitor are printed in bold. User’s Guide Names of publications are printed in italic. Viewpoint All references to front, rear, left, or right on the computer are based

on the computer bei ng in a normal, upright position , as vie w ed f rom

the front.

Important A note labeled important informs you of special

circumstances.

Caution A caution warns you of possible damage to equipment or

loss of data.

Warning A warning indicates the possibility of personal injury.

Conventions used in this manual vii

Getting additional information

Log on to the technical support area of www.gatewayatwork.com to find information about your computer or other Gateway products. Some types of information you can access are:

■ Hardware driver and program u pdates

■ Technical tips

■ Service agreement information

■ Technical documents and component info rmation

■ Frequently asked questions (FAQs)

■ Documentation for per ipherals or optional co mponents

■ Online technical support

viii

System Features

Standard features

■ One Pentium

bus

Important The BIOS does not report the syst em bus spee d correctly.

■ Four Direct RAMbus Interface Memory Modules (RIMM) sockets that

support up to 2 GB of Random Access Memory (RAM)

■ The Intel 850 chip set

■ A standard network interface card (NIC) with an RJ-45 LAN connector

■ An optional dual-channel Ultra160/Ultra3 SCSI controller card

■ An AGP-based video controller

■ Five PCI slots

4 (FC-PGA Socket 423) processor with 400 MHz system

If you refer to the BIOS for syst em b us speed , it wil l report the bus speed as 100MHz.

■ Integrated Voltage Regulator Module (VRM)

■ ATX form factor system board and mid-tower chassis

■ One 3.5-inch 1.44 MB diskette drive, one CD drive, and one hard drive

■ Keyboard port (PS/2

and one parallel port

), mouse port (PS/2), one serial port, two USB ports,

Standard features 1

Front panel

CD drive

Diskette drive

Power LED

CD drive reads data or plays audio CDs. Diskette d rive writes to and reads from 3.5-inch, 1.44 MB diskettes. Power LED glows green when the computer is on. Power button turns the computer on and off. It also enables sleep-mode in

some operating systems.

Power button

2 System Features

Back panel

Power connector

Voltage selector

Mouse port

Keyboard port

USB ports Serial port

Parallel port

Video port

RJ-45 LAN port

Release tab

Kensington lock slot

Release tab

Power connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip.

Voltage selector sets the voltage for your area, either 115 V or 230 V. Mouse port connects a PS/2-compatible mouse. Keyboard port connects a PS/2-compatible keyboard. USB ports connect external Plug-and-Play devices that are automatically

configured when they are plugged into the computer through one of these ports. Windows NT does not support Plug-and-Play USB functions.

Serial port connects to a s erial device. Parallel (pri nter) port connects a printer or other parallel device.

Back panel 3

Video por t connects the monitor interface cable. RJ-45 LAN port connects to an ethernet network. Release tabs release the cover so you can remove it from the computer. Kensington lock slot lets you use a cable lock to secure the computer.

4 System Features

System board

R Q

L M

A Back panel fan connector B Processor socket C Processor fan connector D RIMM sockets (1 and 2, Bank 0) E RIMM sockets (3 and 4, Bank 1) F Main ATX power connector G Diskette drive connecto r

N O

System board 5

H Primary ID E connector I Secondary IDE connector J Front panel connector K Front chassis intrusion connector (not used) L Front panel USB connector M BIOS configuration jumper block (J8C2) N Battery O Front panel fan connector (not used) P PCI slots (5) Q Back chassis intrusion connector (not used) R AGP video slot S ATX12 V power connector T Para llel port U Se rial port V USB ports 1 and 2 W Keyboard port and mouse port

6 System Features

System Setup

Setting up your computer

Use the instructions on the Quick Guide poster that came wi th your computer to assemble your computer.

You can prepare a safer working environment before assembling your computer by following these guidelines:

■ Use a clean, flat, and stable surface for your computer. Allow at least

6 inches at the rear of the computer for cabling and air circulation.

■ Obtain a grounded (three-prong) AC surge-protected power strip. A

surge-protected power strip helps protect against AC power fluctuations.

■ Protect your computer from extreme temperature and humidity. Do not

expose your computer to direct sunlight, heater ducts, or other heat-generating o bjects.

■ Keep your computer away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Even a telephone placed to o close to the computer may cause interference.

■ Plug the computer into a wall outlet or power strip that is easily

accessible.

Important Keep the computer box es and packing materi al in case you

need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be voided.

Setting up your computer 7

Starting your computer

Before you start your computer for the first time:

■ Make sure that the voltage selector switch on the back of the computer

is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Back panel” on page 3 for the voltage selector

switch location).

■ Make sure all cables are firmly connected to the proper ports on the rear

panel of the computer.

Caution Make sure your computer and peripherals are turned off

and unplugged from the power outlet when you connect peripherals to the computer, or you might damage the computer or the peripherals.

■ Make sure the computer and monitor are plugged into an AC outlet or

power strip and that the power strip is turned on.

To start the co mputer:

1 If you have connected the computer components to a power strip, make

sure all the computer components are turned off, then turn o n the power strip.

2 Tur n on t h e mo n i to r. 3 Turn on any other components connected to the computer, such as

speakers, a printer, or a scanner.

4 Turn on the computer.

If nothing happens when you turn on the computer:

■ Make sure that the power cables are securely plugged in and that

your power strip (if you are using one) is plugged in and turned o n.

■ Make sure the monitor is connected to the computer , plugg ed into

the power strip or AC outlet, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

8 System Setup

Understanding the Power-On Self-T est

When you turn on your computer, the power-on self-test (POST) routine checks the computer memory and components. To see this information on the screen, press T

The computer displays error messages if POST finds any problems. W rite down any error messages that you see. If you continue to have problems, these error messages may help technical support diagnose the cause.

AB during POST.

Setting up the operatin g system

The first time you start your computer, the operating system takes a few minutes to set up.

Refer to your operating system documentation for specific questions regarding the operating system.

To comp lete the operating system setup for Windows NT:

1 After the computer starts, the start-up wizard opens. Continue by clicking

Next.

2 Type the requested information in the appropriate text bo xes. When you

have finished typing the information, continue by clicking

Next.

Important Any ID or key numbers requested to complete the

operating system setup are eith er on a sticker attached to the computer or in the documentation provided.

3 Continue following the instructions and selecting options in the start-up

wizard dialog boxes, clicking the wizard tells you to restart the computer.

If you need to return to the previous dialog box to change any of your entries, click

Back.

Next to move through the dialog boxes, until

4 Restart your computer. The setup is complete.

Important For other operating systems, such as Windows

refer to the appropr iate opera ting sy stem softw are man ual for setup instructions.

Starting your computer 9

2000,

T urning off your computer

Every time you turn off your computer, shu t down the operating system fi rst. You may lose data if you do not follow the proper procedure.

To turn off your computer in Windows NT:

1 Click Start, then select Shut down the computer?, then Shut Down. 2 Click OK. The computer turns off. If you see a message saying It is now

safe to turn off your computer

button.

3 Turn off the monitor and peripherals.

Warning When you turn the computer off by pressing the power

button, some electric current still flows through the computer. Before opening the computer case or connecting or removing any peripherals, turn off the computer, then unplug the power cord and modem cable (if installed).

Important For other operating systems, such as Windows®2000,

refer to the appropr iate opera ting sy stem softw are man ual for instructions.

, turn off the computer by pressing the power

10 System Setup

Resetting your computer

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not respondin g. If closing unrespon sive programs does not restore your computer to normal operation, you may have to reset the computer.

To close unresponsive programs and reset your computer in

Windows NT:

1 Press CTRL+ALT+DEL. A window opens that lets you close a program that

is not responding.

2 Click Ta s k M a na g e r, then select the program that is not responding. 3 Close the program by clicking End Task. 4 If the computer does not respond, turn off the computer power, wait ten

seconds and turn the powe r on again.

Important If the computer does not turn off immediately, you may

need to hold the power button down for a few seconds to turn the computer off.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

Important For other operating systems, such as Windows 2000, refer

to the appropriate operating system software manual for instructions.

Resetting your computer 11

12 System Setup

Case Access

Preventing static electricity discharge

Before opening the computer case, follow these precautions to prevent damage from static electricity. When opening your computer case, always perform the following procedur e.

Caution Static electricity can permanently damage electronic

component s in your co mputer. Prevent el ectrosta tic damage to your computer by following static electricity precautions every time you open your computer case.

To prevent static elec tricity discharg e:

1 Wear a grounding wrist strap (available at most electronics stores). 2 Turn off the computer power. 3 Touch a bare metal surface on the back of the computer. 4 Unplug all power cords from AC outlets and disconnect the modem cable

(if installed).

Warning T o a void the risk of elec tric sh ock, do not inse rt any obj ect

into the vent holes of the power supply.

Preventing static electricity discharge 13

Also follow these static electricity precautions:

■ Avoid static-causing surfaces such as plastic and packing foam in your

work area.

■ Remove the parts from their antistatic bags or containers only when you

are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

■ Always hold cards by their edges and their metal mounting brackets.

Avoid touching components on the cards and the edg e connectors that connect to expansion slots. Never slide cards or other parts over any surface.

Opening the case

Important All references to front, rear, left, or right on the computer

are based on the computer being in a normal, upright position, as viewed from the front.

To work on the internal components of the computer, you must open the case, which has two removable parts:

■ A left side cover panel that permits access to the interior of the case

■ A bezel that covers the front of the chassis

Because the components inside your computer are extremel y sensitive to static electricity , make sure to follow the precautions at the beginning of this chapter for avoiding static electricity damage.

Only qualified personnel should open the computer for maintenance. If you are qualified to maintain the computer yourself, make sure you are properly grounded before opening the computer chassis.

Warning Avoid exposure to dangerous electrical voltages and

14 Case Access

moving parts by turnin g of f y our co mputer and unplu gging the power cord and modem cable (if installed) before removing the chassis cov er.

Removing the s ide cover

To remove the left side cove r panel:

1 Turn off the computer and disconnect the power cord and all peripheral

cables.

2 Carefully place the computer on its right sid e wi th th e back p anel fa cing

you.

3 Slide the two release tabs on the left edge of the back panel outward.

Opening the case 15

4 Lift the back edge of the side panel, then lift the panel off of the computer .

16 Case Access

Removing the bezel

To remove the bezel:

1 With the left side panel removed, carefully return the computer to the

upright position with the open side facing you.

2 Disengage the retaining tabs on the left side of the bezel by pressing on

each tab.

3 Swing the bezel out from the front of the chassis and disengage the hinge

tabs on the right side of the bezel by lifting the bezel off of the hinges.

4 Remove the bezel.

Opening the case 17

Closing the case

Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt do n ot collect inside the computer.

Replacing the bezel

To replace the bezel:

1 Make sure the chassis is in the upright position. 2 Holding the bezel at an angle to the front of the chassis, place the hinge

tabs on the right side of the bezel in the appropriate slots in the front of the chassis.

3 Swing the left side of the bezel toward the chassis until the retaining tabs

snap into place.

18 Case Access

Replacing the side cover

To replace the chassis cover:

1 Carefully place the computer on its right side. 2 Place the front edge of the side panel just behind the bezel. 3 Swing the back edge of the side panel down and press it firmly into place.

The two retaining tabs should snap into place, lettin g you know that the panel is secure.

4 Carefully return the computer to the upright position.

Closing the case 19

20 Case Access

Replacing and Adding System Components

Replacing or adding drives

Preparing to replace or add a drive

One 3.5-inch diskette drive, one 3.5-inch hard drive, and on e CD drive are included with your computer . You can add additional drives of the following types:

■ Half-height 3.5-inch diskette drives - The diskette controller supports one

diskette drive.

■ Half-height 3.5-inch hard drives - The optional SCSI controller supports

as many as 32 drives.

■ Half-height 3.5-inch tape storage or disk storage devices.

■ Half-height 5.25-inch devices.

As you prepare to install drives, keep the following in mind:

■ When you remove and install drives, use an antistatic wrist strap.

■ If you remove a drive, place it in an antistatic bag or container.

■ Before you install a drive, see the drive documentation for information

on configuring the drive, setting any jumpers on the drive, a nd attaching cables to the drive.

Replacing or adding drives 21

■ If you are installing a drive that requires a controller card, install the card

before you install the drive.

■ IDE hard drives can be configured as single, master, or slave. IDE CD

drives can be configured as master or slave. Configure the drives by using the drive-select jumpers located on the drives .

■ If only one IDE drive is attached to a controller cable, configure the drive

as single if it is a hard drive or master if it is a CD drive. If two drives of any type are attached to the cable, configure one as m aster and one as slave.

■ You may need to configure the drives you install using the BIOS Setup

utility. Press F1 at start up to open the BIOS Setup utility.

Drive cabling information

Your computer includes three different types of drive cables. Each drive cable is clearly labeled, indicating cable-type and showing which end is connected to the appropriate connector on the system board and which end is connected to the drive.

Use the diskette drive connector cable to conn ect the diskette drive . Use the standard IDE connector cable to connect IDE devices such as CD drives and standard IDE hard drives. Use the SCSI LVD cable to connect LVD-compatible SCSI devices. A terminator is installed on this cable.

You can also obtain two optional cables for your computer. The IDE DMA-66 cable is used to connect DMA-100-compatible hard drives. The SCSI SE cable is used to connect single-ended SCSI devices and requires termination, either on the device or as a plug-in terminator on the cable.

Replacing a 5.25-inch or 3.5-inch drive

Both the 3.5-inch and 5.25-inch drives are secured in the chassis by sliding clips on the side of the drive bays.

To replace the drive:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

22 Replacing and Adding System Components

Remove the bezel. (See “To r e m o v e t h e b e z el : ” o n page 17.)

3 4 Locate the drive you want to replace. 5 Remove the power and data cables from the back of the drive, noting

their locations and orientations. (Y ou will reconnect these cables after you install the new drive.)

6 Disengage the sliding clip by pushing the plastic tab toward the back of

the computer.

7 Pull the drive out of the chassis.

8 Set the drive jumpers (if any) on the new drive to the appropriate settings

(refer to your drive documentation for jumper settings).

Replacing or adding drives 23

9 Align the drive with the open bay, then slide it into the bay until it is

positioned properly.

Important You may want to install the bezel temporarily to see if the

drive is properly alig ned . Ad jus t th e d r ive as needed, then remove the bezel.

10 Push the sliding clip forward to secure the drive in the bay. 11 Connect the power and data cables, making sure the cables are in their

original positions.

12 Close the case by following the instructions on page 18. 13 Reconnect peripherals, the modem cable, and the power cord, then turn

on the computer.

14 Run the configuration software if necessary.

Adding a 5.25-in ch or 3.5-inch drive

You can use the addition al, externa lly acc essible , 5.25-in ch or 3.5- inch dr ive bay to install a 5.25-inch or 3.5-inch drive such as a tape drive, a CD burner, or a 100 MB or 120 MB disk storage drive.

You may have to purchase an additional cable with more connectors and of sufficient length to connect the existing drives and the new drive to the connector on the system board.

To inst all an additional drive:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

3 Remove the bezel. (See “To r e m o v e t h e b e z e l ” on page 17.) 4 Remove the plastic insert covering the open bay by pressing the retaining

tab and pulling the insert out from the back of the bezel. Save the insert so that you can replace it if you remove the added drive.

24 Replacing and Adding System Components

Remove the metal EMI shield by placing a finger through the hole and

pulling the shield out. Save the shield so that you can replace it if you remove the added drive.

EMI shields

Caution Y our computer was d esigned to adhere to electromagnetic

interference requirement s and the EMI shie ld is an integral part of the computer. Installing an approved drive should continue to maintain those st andards. I f you remo ve the drive you must reinstall the shield.

6 Set the drive jumpers to the appropriate settings (refer to your drive

documentation for jumper settings).

7 Make sure the sliding clip is in the open position by sliding it toward

the back of the chassis .

Replacing or adding drives 25

8 Align the drive with the open bay, then slide it into the chassis until it

is properly positioned.

Important You may want to install the bezel temporarily to see if the

drive is properly alig ned . Ad jus t th e d r ive as needed, then remove the bezel.

9 Push the sliding clip forward to secure the drive in the bay. 10 Connect the power and data cables to the back of the drive. 11 Close the case by following the instructions on page 18. 12 Reconnect peripherals, the modem cable, and the power cord, then turn

on the computer.

13 Run the configuration software, if necessary.

Replacing the hard drive

To replace the hard drive:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

3 Carefully return the computer to the upright position.

4 Locate the 3.5-inch hard drive in the bottom drive cage.

5 Remove the power and data cables from the back of the drive, noting

their locations and orientations. (Y ou will reconnect these cables after you install the new drive.)

26 Replacing and Adding System Components

Pull the sliding clip toward the left side of the chassis (toward the open

side).

7 Pull the drive straight out of the drive cage. 8 Place the old drive in an ant istatic bag or container. 9 Set the drive jumpers on the new drive to the appropriate settings (re fer

to your drive documentation for jumper settings).

10 Align the drive with an open bay in the bottom drive cage, and sli de the

drive al l of the wa y into the cage. M ake sure that the data and p ower connectors on the drive face out.

11 Push the clip toward the right (closed) side of the chassis to secure the

drive in place.

12 Connect the power and data cables to the drive.

Replacing or adding drives 27

13 Close the case by following the instructions on page 18. 14 Reconnect peripherals, the modem cable, and the p ower c ord, then turn

on the computer.

Adding a hard drive

The bottom 3.5-inch drive cage accepts additional hard drives. You may have to purchase an additional data cable with addition al connectors and of sufficient length to connect the existing hard drive and the new drive to the appropriate drive controller connector (IDE or SCSI).

To inst all an additional hard drive:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

3 Carefully return the computer to the upright position.

4 Check the jumper settings on the drive and set them according to your

configuration. (See drive documentation for jumper settings.)

5 Make sure the sliding clip has been moved toward the left (open) side

of the chassis.

6 Align the drive with an open bay in the bottom 3.5-inch drive cage, and

slide the drive all of the way into the chassis. Make sure that the data and power connectors on the driv e face out.

7 Slide the clip back toward the right (closed) side of the chassis to secure

the drive.

8 Connect the data and power cables to the drive. (See drive documentation

for prope r cable o rientati on.)

9 Close the case by following the instructions on page 18. 10 Reconnect peripherals, the modem cable, and the power cord, then turn

on the computer.

28 Replacing and Adding System Components

Replacing or adding memory

The Rambus Dy namic Random Acc ess Memory ( RDRAM) Rambus In -line

Memory Modules (RIMMs) supported by your system board conform to the

following standards:

■ 128MB, 256MB, and 512MB RIMMs

■ PC600- or PC800-compatible

Important Do not combine PC600 RIMMs with PC800 RIMMs in the

same computer. ECC and non-ECC type RIMMs may be combined, however if this is done the BIOS will set the memory type as non-ECC.

■ Single- or double-sided configurations

■ 2 GB maximum system memory

Memory is installed in four slots, organized into two banks, on the system

board. When you are installing RIMMs, keep the following in mind:

■ A maximum of 32 devices, or actual RDRAM chips on the RIMMs, are

allowed in any memory configuration. RIMMs, like other memory modules, consist of a printed circuit card onto which memory chips are mounted. The number of device s on each module may not be readily apparent, since the chips are covered by a metal heat spreader. Refer to the information printed on the RIMM modules to determine how many devices are on each type of RIMM module.

■ Install RIMMs in pairs (bank 0 has two sockets and bank 1 has two

sockets)

■ Continuity Modules (CRIMMs) are required in all unused memory slots.

■ No jumper settings are required for the memory size or type because this

information is automatically detected by the BIOS.

Important At the time this manual was printed, some RIMM module

configurations were not available for testing or sale. The RIMM characteristics defined above are not intended to imply either availability or compatibility. As new RIMM configurations beco me avail able, check the G ateway W eb site, www.gatewayatwork.com, for updated information.

Replacing or adding memory 29

To add or replace RIMMs:

1 Turn off the computer and disconnect the power cord, modem c able (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

3 If necessary, carefully move the cables aside to gain access to the RIMMs

or CRIMMs.

4 Remove the RIMM or CRIMM by pressing open the socket latches on each

side of the RIMM socket, then lift the RIMM or CRIMM out of the socket. Store the RIMM or CRIMM i n an antistatic contain er.

Important If you ever need to remove RI MMs, you must replac e them

with CRIMMs or the computer will not start. Save any CRIMMs you remove in an antistatic container.

Caution The RIMMs or CRIMMs may be hot if you recently turned

off the comp uter.

30 Replacing and Adding System Components

Insert the new RIMM into the socket and align the two notches in the

RIMM with the two notches in the RIMM socket.

6 Gently press the RIMM into the socket until it is firmly seated. Inserting

the RIMM automatically locks the socket latches on each end of the RIMM.

7 Close the case by following the instructions on page 18. 8 Reconnect peripherals, the modem cable, and the po wer cord, then turn

on the computer.

Replacing the processor

The computer is compatible with the Pentium®4 (FC-PGA Socket 423)

1.4 GHz and faster processors with a 400 MHz system bus. Processor and bus

speed are automatically detected by the computer, therefore there are no

system board jumpers to set.

When replacing a processor, order a processor upgrade kit from Gateway. The

kit includes the processor, a heatsink, and a disposable, antistatic wriststrap.

The Voltage R egulato r Module (VRM) is bu ilt into t he syste m board .

Caution A heatsink must be installed on the processor. Installing

a processor without a heatsink could result in damage to, or failure of, the processor.

Replacing the proces sor 31

To replace the processor you must perform the following tasks:

■ Remove the heatsink

■ Remove the processor

■ Install the new processor

■ Replace the he atsink

To remove the heatsink:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

Caution The processor may be hot if you recently turned off the

computer.

3 Disconnect the fan cable from the fan connector on the system board.

(See “System bo ard” on page 5 for the locati on of the fan connector.)

4 Unhook the metal clip from the tab on the processor socket by prying

outward on the clip until the clip is free.

Metal clip

Tabs

5 Unhook the other end of the metal clip.

6 Repeat Steps 4 and 5 for the clip at the other end of the processor.

32 Replacing and Adding System Components

Lift the heatsink straight up and off of the processor.

Important The heatsink is attached to the processor by thermal

transfer tape. The heatsink may “cling” to the processor. Pull strongly to remove the heatsink.

To remove the processor:

1 Open the locking lever on the processor socket by moving the lever

slightly out to the side and then lifting it up 90 degrees.

Processor

Locking

lever

2 Lift the old processor straight up and out of the socket.

To install the new processor:

1 Hold the new processor over the emp ty pr ocesso r socke t and ve rify th at

pin 1 on both the processor and the socket are aligned. Pin 1 is near the marked corner of the processor.

2 Gently place the new processor into the socket, then secure the processor

by lowering the locking lever until the lever latches into place. The processor will slip into place without pressure when aligned correctly.

Replacing the proces sor 33

Pin 1

To replace the heatsink:

1 Place a piece of thermal transfer tape on the center of the processor.

2 Place the heatsink on the processor.

3 Hook the metal clip on one side of th e bracket, then press d own on the

other end of the clip to hook the other end of the bracket.

4 Repeat Step 3 for the clip on the other side of the processor.

5 Connect the heat sink fan cable to th e fan connector o n the system board.

6 Close the case. (See “Closing the case” on page 18 for instructions.)

7 Reconnect the cords you removed, then turn on the computer.

34 Replacing and Adding System Components

Adding or replacing expansion cards

This computer has five PCI expansion slots on the system board that may be

used for a variety of expansion cards. These cards may include a SCSI

controller card, a network interface card (NIC), a modem, a sound card, or

an additional IDE cont roller card.

To add an expansion card:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

3 Carefully return the computer to its upright position. 4 Set any jumpers and switches on the new card, if required. (See the card

instructions.)

5 Loosen the thumbscrew on the card retainer on the back panel.

Thumbscrew

Card retainer

6 If you are replacing a card, locate the card you want to remove and

disconnect any cables that may connect it to other parts of the computer.

Adding or replacing expansion cards 35

7 Remove the card by pulling out on the card retainer and pulling the card

out of the slot.

8 If you are adding a card, locate an available slot and remove the slot cover

by pulling out on the card retainer and pulling the slot cover out in the same way you would remove an existing card.

9 While holding the card retainer out, insert the bottom edge of the new

expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card. Release the card retainer to secure the card in place.

10 Tighten the thumbscrew in the back panel to secure the card retainer. 11 Connect cables to the card, if required. 12 Close the case by following the instructions on page 18. 13 Reconnect peripherals, the modem cable, and the power cord, then turn

on the computer.

You may need to reconfigure your computer after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for addition al information.

36 Replacing and Adding System Components

Replacing the AGP video card

The system video co ntrol is provid ed through an AG P graphics ca rd. If you

need to upgrade your graphics card or to replace a failed graphics card, use

only 1.5 V, 4x AGP cards.

To replace the AGP video card:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

3 Return the computer to its upright position. 4 Pull the card retainer toward the bottom of the computer to release the

pin from the back edge of the card and lift the front edge of the AGP card slightly.

Detail shown rotated 90 degrees

Replacing the AGP video card 37

5 Loosen the thumbscrew on the card retainer on the back panel.

Thumbscrew

Card retainer

6 Pull out on the card retainer and pull the AGP card out of the slot.

7 Set any jumpers on the new card according to the documentation that

came with the card.

38 Replacing and Adding System Components

While holding the card retainer out, insert the bottom edge of the new

AGP card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card. The card retainer and the plastic retention clip automatically secure the card in place.

9 Tighten the thumbscrew in the back panel to secure the card retainer. 10 Connect cables to the card, if required. 11 Close the case by following the instructions on page 18. 12 Reconnect the peripherals, the modem cable, and the po wer cord, then

turn on the computer.

Y ou may need to reconfigure your computer after installing some video cards. Y ou ma y also need to install softwa re that came with the card. Check the card documentation for additional information.

Replacing the AGP video card 39

Replacing the battery

The battery provides power for the computer real-time clock and CMOS memory, which stores the computer configuration information.

If your battery is failing you may notice your computer clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the various menus before replacing the battery. Replacing the battery resets the BIOS Setup utility to its default values.

Warning There is a danger of explosion if the battery is incorrectly

replaced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufactu rer’s instructions.

Warnung Explosionsgefahr bel falsch eingebautter batterie.

Ersetzen der batterien nur mit batterien des gleichen typs oder mit batterien vom hersteller empfohlenen typs.

Entsorgen gebrauchter batterien entsprechned herstellerangaben.

Attention Il y a danger d’explosion s’il y a replacement incorrect de

la batteri e. Remplacer uniquement avec une batterie du même type

ou d’un type équivalent reco mmandé par le constructeur. Mettre au rebut les batteries usagées conformément aux

instructions du fabricant.

To replace the battery:

1 Restart the computer and start the BIOS Setup utilit y by pressing F1 when

you are prompted to do so.

2 Write down the CMOS values from the Main, Advanced, Security, Power,

Boot menus so you can reenter them after you replace the battery.

and For more information about the BIOS Setup utility program, see “Using the BIOS Setup Utility” on page 49.

3 Turn off the computer, disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

40 Replacing and Adding System Components

Remove the left side cover panel. (See “Rem oving the side co ver” on

page 15 and “Preventing static electricity discharge” on page 13.)

5 Remove any expansion cards that may obstruct your access to the battery.

6 Locate the battery on the system boa rd (see “System board” on page 5).

The battery is circular and has the positive pole mark (+) on the top.

7 Using your finger or a small, flat-bladed screwdriver, carefully press the

small spring clip to remove the battery from its socket on the system board.

Spring clip

8 Press the new battery in the socket with the positive pole up. Make sure

you have pressed the battery down far enough for it to contact the base of the socket (it should snap into place).

9 Replace any expansion cards you removed in Step 5. 10 Close the case by following the instructions on page 18. 11 Reconnect peripherals, the modem cable, and the power cord, then turn

on the computer.

12 If the CMOS data is not correct, change the information in the BIOS Setup

utility using the data you recorded in Step 2.

Replacing the battery 41

Replacing the system board

The system board is mounted on stand-offs that are attached to the system board. The board is secured to the chassis by a single screw. There are nine standoffs attached to the system board. If you are replacing the system board, remember to remove these standoffs and put them on the new board.

Important All references to front, rear, left, or right on the computer

are based on the computer being in a normal, upright position, as viewed from the front.

To remove the system board:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

3 Remove all expansion cards and the AGP video card from the system

board. (See “Adding or replacing expansion cards” on page 35 and “Replacing the AGP video card” on page 37.)

4 Remove the back panel fan. (See “Replac ing the back panel f an” on

page 46.)

5 Carefully lay the computer on its right side. 6 Disconnect all cables from the system board, including the power cables

from the power supply. Note where the cables are connected, then move them carefully out of the way.

42 Replacing and Adding System Components

Remove the retaining screw in the center of the board.

System components removed for clarity

Remove the retaining screw from this hole

FrontBack

8 Slide the system board toward the front of the chassis to disengage it from

the stand-offs, then lift the front edge of the board and remove it carefully.

To install the system board:

1 Holding the system board by the top and bottom edges, place it in the

case by aligning the standoffs on the board with the mounting holes on the right side of the case. Be careful to keep the cables clear, so that they do not get caught under the system board.

2 Slide the board toward the back of the chassis to engage the standoffs

and to insert the back panel connectors through the back panel.

Replacing the system board 43

3 Insert the retaining screw into the center hole in the system board and

tighten the screw.

4 Reinstall the expansion cards and the AGP video card. 5 Reconnect all of the cables you disconnected when you removed the old

system board.

6 Close the case by following the instructions on page 18. 7 Reconnect peripherals, the modem cable, and the power cord, then turn

on the computer.

Replacing the power supply

To remove the power supply:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 and “Preventing static electricity discharge” on page 13.)

3 Carefully return the case to the upright position. 4 Disconnect the power supply connectors from all internal devices

including the 3.5-inch diskette drive, the CD drive, and all hard drives.

5 Disconnect the main power supply connector to the system board. 6 Remove the cable supports securing the power supply cables to the

chassis.

7 Remove the four screws that secure the power supply to the back panel.

44 Replacing and Adding System Components

While supporting the power supply with one hand, pull down on the

plastic latch at the front end of the power supply.

9 Slide the power supply slightly forward, then let it drop down slightly

and remove it from the chassis.

To inst all the new power supply:

1 Make sure that the new power supply matches the one you removed. The

specifications, wattage, and power output connectors should be the same.

2 Make sure that the red voltage swi tch on the back of the new power

supply is set to the proper voltage for your area.

Replacing the power supply 45

3 Place the new power supply in position in the chassis a nd push the plastic

latch up and into place. The latch will “click” into place.

4 Replace the four screws you removed earlier. 5 Reconnect the power connectors to the system board and to all internal

devices.

6 Close the case by following the instructions on page 18. 7 Reconnect peripherals, the modem cable, and the power cord, then turn

on the computer.

Replacing the back panel fan

Additional cooling for SCSI configurations is provided by the back panel fan (80mm) which blows warm air out through the back panel.

To replace the back panel fan:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the left side cover panel. (See “Remov ing the side cover” on

page 15 an d “Preventing static electricity discharge” on page 13.)

3 Return the computer to its upright position. 4 Disconnect the fan power cable from the connector on the system board.

Note the position and orientation of the cable so you can connect the new cable correctly.

46 Replacing and Adding System Components

Using a flat-blade screwdriver or similar tool, push out on the retention

pins from inside the chassis, then pull the pins out from outside of the chassis.

Retention pins

Fan pictured

may be larger

than the fan

installed in the

system

6 Remove and save all fo ur pins.

Retention pin

Mounting hol e

7 Orient the new fan so that it rests on the small ledge on the inside of

the back panel and blows air out through the back panel.

8 Install the new fan, reusing the retention pins you removed earlier.

9 Reconnect the fan power cable to the connector on the system board.

Make sure you connect it in the correct orientation.

10 Close the case by following the instructions on page 18. 11 Reconnec t the peripherals, the modem cable, and the po wer cord, then

turn on the computer.

Replacing the back panel fan 47

48 Replacing and Adding System Components

Using the BIOS Setup Utility

About the BIOS Setup utility

The computer’s BIOS has a built-in setup utility that lets y ou configure several basic computer characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.

Start the BIOS Setup utility by restarting the computer , then pressing F1 when the Gateway logo screen appears during startup. The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below.

BIOS Setup Utility

Maintenance Main Advanced Security Power Boot Exit

AMI BIOS Version :

BIOS Build Date :

BIOS ID :

Processor Type :

Processor Speed :

System Memory :

System Time :

System Date :

XX.XX.XX XX/XX/XX XXXXXXXX

Pentium 4(tm) 800MHz

128 MB

[XX:XX:XX] [Thu XX/XX/XXXX]

←→ Select Screen ↑↓ Select Item

-+ Change Field Tab Select Field

F1 General Help F10 Save & Exit ESC Exit

About the BIOS Setup utility 49

As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box.

The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.

■ F1 opens the Help screen, providing general help for using the BIOS Setup

utility.

■ The ↑ (up arro w) and ↓ (down arrow) keys select items in the menu.

■ The ← (left arrow ) and → (right arrow) keys move you between the

menus.

■ ENTER either moves you to a submenu screen when a selected item is

preceded by > or activates a selected field.

■ ESC closes the screen you are in and returns you to the previous screen

or opens a dialog box allowing you to exit from the BIOS Setup utility.

■ F10 opens a screen that lets you save all settings, then exit the BIOS Setup

utility.

The main screen has the following menu selections at the top of the screen:

■ Maintenance lets you clear Setup passwords and enable extended

configuration mode. The maintenance menu is only displayed when the BIOS configuration jumper is set to configure (see “Setting the BIOS configuration jumper ” on page 52 for more information).

■ Main gives you access to basic information and settings related to your

computer hardware and configuration.

■ Advanced gives you access to information and settings for computer

resources, hardware, and computer configuration.

■ Security gives you access to settings related to computer access passwords

and security settings.

■ Power gives you access to information and settings for power

management features.

■ Boot gives you access to information and settings for boot features and

boot sequences.

■ Exit gives you access to options for exiting the BIOS Setup utility.

Refer to the Help box on the right side of the BIOS Setup screens for information about menu items.

50 Using the BIOS Setup Utility

Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette.

To update the BIOS you need to perform the following tasks in sequence:

■ Create a bootable diskette

■ Note the current BIOS settings

■ Create the BIOS update diskette

■ Update the BIOS

■ Restore the BIOS settings

Follow the detailed instructions for updating the BIOS that are included in the self-extracting file that you can download from the technical support area of Gateway’s Web site.

Updating the BIOS 51

Setting the BIOS configuration jumper

The system board has a configuration jumper related to the BIOS. Place a jumper on specific pins to reset the CMOS settings to the BIOS defaults or to erase a misplaced or forgotten password. For the location of the configuration jumper, see “System board” on page 5.

Caution Moving a jumper while the power is on can damage your

computer. Always turn off the computer and unplug the power cord from the computer before changing jumper settings.

The BIOS configuration jumper on the system board (J8C2 ) controls the ability to write to the BIOS firmware. Make sure you turn off the computer and unplug the power cord before moving the jumper. For normal operation, place a jumper on pins 1 and 2 of J8C2. To configure the BIOS settings and display the maintenance menu, place a jum per on pins 2 a nd 3 of J8C2. To attempt a BIOS recovery, remove the jumper from J8C2.

52 Using the BIOS Setup Utility

Managing Your Computer

Protecting against power source problems

Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your computer against power source problems.

Surge suppressors

During a power surge, the voltage level of electricity coming into your computer can increase far above normal levels and cause data loss or computer damage.

Protect your computer and peripherals by connecting them to a surge suppressor, which will absorb voltage surges and prevent them from reaching your computer.

When purchasing a surge suppressor:

■ Make sure the surge suppressor meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the suppressor allows to pass

through the line. The lower the voltage that the suppressor allows to pass through, the better the protection for your computer.

Protecting against power source problems 53

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your computer.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical supply.

Line conditioners

A line conditioner protects your computer from the small fluctuations in voltage from an electrical supply. Most computers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your computer is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge suppressors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use a standby uninterruptible power supply (UPS) to protect your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure and lets you save your work and shut down your computer. You cannot run your computer for an extended period of time while using only the UPS.

54 Managing Your Computer

Maintaining and managing your hard drive

Regular maintenance can keep your hard driv e operating effic iently and good file management can keep your computer free of unwanted files while ma king important files secure and easier to find.

Hard drive maintenance utility

If you are using the Windows NT operating system, you can help maintain the performance of your hard drive by regularly using C heck Disk. If you are using another operating system, refer to your operating system documentation for available hard drive maintenance utilities.

Using Check Disk in Windows NT

Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files. Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them.

Use Check Disk from once a we ek to o nce a month, d epe nding o n ho w of ten you use your computer. Also use Check Disk if you have any hard drive problems.

To use Check Disk:

1 Double-click the My Com puter icon. The My Computer window opens.

2 Right-click the drive you want to check.

3 Select Properties. The drive’s properties window opens.

4 Click the Tools tab.

5 In Error-checking, click Check Now. The Check Disk window opens.

6 Scan the entire hard drive by selecting Scan for and attempt recove ry of bad

sectors

7 Click Start. Check Disk checks the drive for errors.

8 Follow any on-screen i nstructions for complet ing the scan.

Maintaining and managing your hard drive 55

Hard drive management practices

By deleting unneeded files from your hard drive and mana ging the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. W e suggest that you first check your hard drive for available space, then back up important files prior to deleting unneeded files, in case you delete important files by mistake.

Checking hard drive space

In Windows NT, you c an see a chart of the av ailable hard drive space . If you are using another operating system, refer to your software documentation for available hard drive management utilities.

To check hard drive spac e:

1 Double-click the My Com puter icon on the desktop. The My Computer

window opens.

2 Right-click the drive you want to check. 3 Select Properties. The drive’s properties window opens. The General tab

shows you the available and used space on the drive.

Backing up files

Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files.

You can also back up files by running the backup utility that came with your operating system. In Windows NT, Backup copies files to a tape drive.

To run Backup in Windows NT:

1 Click Start, then select Programs, Administrative Tools, then Backup. 2 Follow the on-screen instructions.

Deleting unneeded files

By deleting unneeded files from the hard drive, you free up space on the hard drive and help improve hard-drive performance. The following sections give you some simple ways to delete unneeded files.

56 Managing Your Computer

Deleting Windows temporary f iles

During normal operation, Windows constantly cre ates new te mporary (.t mp) files. You can safely delete all but the most recent .tmp files.

To delete .tmp f iles:

1 Open Windows Explorer, then select Tools, Find, then Files and Folders.

2 In the Named text box, type *.tmp.

3 In the Look in drop down list, select your drive letter.

4 Click Find Now. The list of .tmp files appears.

5 Click Modified above the list. To see the Modified button, you may need

to maximize the Find window. The list is sorted by date.

6 Highlight all the files in the list except those with the current date.

7 Press SHIFT+DELETE. A dialog box opens asking if you want to delete the

files.

8 Click Yes. The files are deleted.

Deleting temporary Internet files

As you visit Web sites, your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache. Files in the memory cache are removed when you turn off your computer. Files are saved in the disk cache until the space designated for the cache is full. See your browser’s Help files for instructions on emptying the disk cache.

You can save space on the hard drive by decreasing the size of the Internet file disk cache. See your browser’s Help files for instructions.

Emptying the Recycle Bin

When you delete a file from your hard drive in Windows NT, it is not immediately removed from the hard drive. Instead, the file is moved into the Recycle Bin. Because files are stored in the Rec ycle Bin an d not deleted from the hard drive immediately , you can retrieve a file that you accidentally delete from the hard drive.

To delete all the files from the Recycle Bin, right-click the on the desktop, then click

Empty Recycle Bin.

Maintaining and managing your hard drive 57

Recycle Bi n icon

You can save space on th e hard drive by decreasing t he size of t he Recycle Bin.

To decrease the size of the Recycle Bin:

1 Right-click the Recycle Bin, then select Properties. 2 At the Global tab, select either Configure drives independently or Use one

setting for all drives.

3 If you are configuring drives independently, click the tab for the drive

you want to configure.

4 Move the slider to set the size of the Recycle Bin. A good initial setting

is 5%.

5 Click OK.

Protecting your computer from viruses

A virus is a program that attaches itself to a program or data file on a computer, then spreads from one computer to another. Viruses can damage data, cause computers to malfunction, and can display annoying or offensive messages. Some viruses can go unnoticed for long p eriods of time because they are activated by a certain date or time. Protect your computer from viruses by:

■ Using an anti-virus program to check files and programs that are on

diskettes, attached to e-mail messages, or downloaded from the Internet. After you run the anti-virus program you can back up your files to diskettes, a separate hard drive, or a high-capacity storage drive.

■ Keeping your anti-virus program updated.

■ Obtaining all software from reputable sour c es a nd check ing the s oftware

for viruses before installing it.

■ Disabling macros on suspicious Microsoft Word and Excel files. These

programs will warn you if a document that you are opening contains a macro that might have a virus .

To remove a virus:

1 Find and remove the virus immediately using your anti-virus program. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on the computer and rescan for the virus. 4 If the virus is still on your computer, c ontact Gateway Client Care.

58 Managing Your Computer

Checking system health with LANDesk

LANDesk® Client Manager is a desktop management interface (DMI) that lets you monitor the health of your system components. Through LANDesk, you can view software and hardware properties. You can also set LANDesk to notify you when system resources reach ce rtain levels.

To install LANDesk Client Manager:

1 In the C:\DMI folder on your hard drive, double-click the Setup icon to

launch the install wizard.

2 Follow the instructions that appear on the screen. If you are prompted

for a password during the installation process, type lowtco.

LANDesk Client Manager comes with complete electronic documentation and online help. Refer to these documents and the program’s Help for more information.

If you need to restore LANDesk from the System Restoration CD and ar e prompted for a pa ssword, type lowtco and press E

NTER.

Maintaining and managing your hard drive 59

System recovery

Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted.

Creating a startup diskette

If your computer hard drive is damaged, you may not be able to start the computer from the hard drive. A startup diskette is a bootable diskette that enables you to start the computer and attempt to fix the problem.

Some operating systems prompt you to create a startup diskette as part o f the setup process and some will allow you to create one at any time. Refer to the software documentation or see the online help for your operating system for specific instructions.

Keeping a record of system configuration

Some operating systems allow you to print a summary of the configuration of your system and the memory allocation. This printed summary can provide information to reset your system configuration properly if the information is lost or help you troubleshoot your system. Refer to the software documentation or see the online help for your operating system for specific instructions.

Using your Sy stem Restoration CD

The System Restoration CD included with your system can be used to:

■ Install hardware drivers

■ Reinstall selected software applications, such as LANDesk Client Manager

Instructions for each operating system are provided with the S ystem Restoratio n CD.

60 Managing Your Computer

Cleaning Your Computer

Cleaning the mouse

If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty.

To clean the mouse:

1 T urn off the computer , then di sconnect the mouse cable from the mouse

port.

2 Turn your mouse upside down and remove the roller ball cover. 3 Cup your hand under the mouse and turn your mouse right-side up. The

roller ball should drop into your hand. If it does not, gently shake the mouse until the ball drops out of the socket.

4 Use adhesive tape to pick up any dust or lint on the surface of the ball. 5 Wipe away dirt or lint inside the ball socket with a lint-free cloth. Yo u

can also blow into the socket to remove dirt and lint. Use a cotton swab dipped in isopropyl alcohol to clean the rollers inside the socket.

6 Let surfaces dry completely. 7 Return the ball to the socket and replace the cover.

Cleaning the mouse 61

Cleaning the keyboard

Y ou should c lean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension.

If you spill liquid on the keyboard, turn off the computer, then disconnect the keyboard. Turn the keyboard upside down to let the liquid drain. Let the keyboard dry for a few days before trying to use it again. If the keyboard does not work after it is dry, you may need a new one.

Cleaning the monitor screen

Use a soft cloth and window cleaner to clean the monitor screen . Squirt a little cleaner on the cloth (never directly on the screen), then wipe the screen with the cloth.

Important Do not use window c leaner on a flat sc reen or LCD scree n.

Check the screen manu facture r’s instr uction s for cle an ing information.

Cleaning the computer and monitor cases

Caution When you clean the computer, turn off the computer,

monitor , and peripherals, the n unplug the power cords and modem cable (i f ins talled ). Be c areful not to dri p liq uid into any component when cleaning the computer.

Use a damp, lint-free cloth to clean the computer case, monitor case, keyboard, speakers, and other parts of your compute r. Avoid abrasive or solvent cleaners because they can damage the finish on your components.

Your c omputer is cooled by air drawn in through the vents on the chassis and blown out through the back panel. Keep vent s on the front an d back of the chassis free of dust. With the computer turned off and unplugged, brush the dust away from the vents with a slightly damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside the computer.

62 Cleaning Your Computer

Troubleshooting

Introduction

If your computer does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the program. This section identifies solutions to some possible problems.

T roubleshooting checklist

Before turning on the computer, make sure that:

■ The power cord is connected to the AC power-in connector and an AC

outlet.

■ The AC outlet is supplying power.

■ If a power strip is used, it is turned on, and the circuit breaker is set.

■ The voltage selection switch on the computer power supply reflects the

proper voltage.

V erifying your configuration

If your computer is not operating correctly, the BIOS may contain an invalid configuration parameter. Open the BIOS Setup utility and check your configuration settings. (See “About the BIOS Setup utility” on page 49.)

Introduction 63

T roubleshooting guidelines

As you troubleshoot your computer, keep the following guidelines in mind:

■ Never remove the chassis cover while the computer is turned on.

■ Do not attempt to open the monitor. Eve n if the power is disconnected,

stored energy in the monitor components can inflict a p ainful or harmful shock.

■ If a peripheral does not work, make sure that all of the connections are

secure.

■ If you see an error message on the screen, write it down, word for word.

You may be asked about it when calling technical support.

■ Only qualified personnel should open the computer for maintenance.

■ If you are qualified to maintain the computer yourself, make sure you

are properly grounded before opening the co mputer chassis. See “Preventing static electricity discharge” on page 13 for more information on preventing electrostatic damage to the computer.

Battery installation problems

If you have problems after installing the new battery, try each of the items listed below:

■ Tu rn off the c omputer and make sure that all exterior cables a re attached

and secured to the correct co nnectors.

■ Make sure that all power switches are on. If the computer is plugged i nto

a power strip or surge protector, make sure it is turned on also.

■ Enter the BIOS Setup utility and compare the settings on the screen with

your notes or the computer hardware manuals. Correct any discrepancies.

■ Turn off the computer, remove the cover, and make sure that all cables

inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. Disconnect and reconnect the cables. Close the case as described on page 18, then turn on the computer.

■ Tu rn off the computer, remove the cover and, if you have the proper test

equipment, make sure that the new battery has power. (Although unlikely, your new battery may be defective.) Close the case as described on page 18, then turn on the computer.

64 Troubleshooting

CD drive problems

An audio CD produces no sound.

Probable cause Solution

The CD is loaded incorrectly Make sure the label is faci ng up, then try again. The speakers are not

connected The speaker volume is turned

down The speakers may be muted

through the Multimedia volume control

The speakers may be faulty Connect a set of headphones to the line out

The sound card may not be installed correctly

The CD drive audio cable may be installed incorrectly

Make sure the speaker cables are connected properly and securely.

Check the volume control and turn it up if necessary.

Click the spea ker icon on the ta sk bar. Make sure the Mute check box is not se lected.

jack to test the outp ut. If they work, re place the speakers.

Open the computer, then reseat the sound card. Make sure the cables are connected properly. Some computers do not have sound cards because sound cap abilities are bu ilt into the system board.

Open the computer and m ake sure the cabl es are connected properly. Some computers do not have sound cards because sound capabilities are built into the system board.

An audio CD will not play .

Probable cause Solution

The CD is loaded incorrectly Make sure the label is facing up, then try ag ain. The CD is scratched or dirty T ry clea ning the CD with a lint -free cloth. Make

sure the CD is not scratc hed.

CD drive problems 65

The computer does not recognize the CD drive.

Probable cause Solution

The CD is not inte nded for PC use

The CD drive needs to be added as new hardware

The secondary IDE device may be disabled

The CD cables are not installed correctly

The CD drive may be defective

Make sure the CD is PC-compatible.

In the Control Panel window (Start | Settings |

Control Panel), double-click Add New Hardware. Follow the on-screen instructions

for adding the drive. Restart your co mp u ter, then pre ss F1 to open

the BIOS Setup utility program. From the

Advanced | IDE Configuration men u, set t he IDE Controller to Both and the Secondary IDE Master to Auto.

Open the computer and make sure all cables between the CD controller and the CD drive are connected correctly.

Replace th e CD drive.

66 Troubleshooting

Diskette drive problems

The computer does not recognize the diskette drive.

Probable cause Solution

The diskette drive may be configured incorrectly

The drive cables are not connected properly

Restart your computer, then press F1 to open the BIOS Setup utility. In the Advanced | Diskette Configuration menu, m ake sure that the diskette driv e pa ram ete rs are set correctly.

Open the computer and make sure all cables are correctly connected to the system board.

The diskette drive will not read, write, or format.

Probable cause Solution

The diskett e is not IBM-formatted

The diskette is corrupted Run Check Disk on the diskette. If you have

The diskette is write-protected

Make sure the disket te you are trying to format is IBM-compatible. If it is, try reformatting it. If it is not, get a compatible diskette.

detected and corrected errors, try accessing the diskette again.

Make sure the write-protection window on the upper-right corner of the diskette is closed (unprotected).

The diskette drive LED illuminates continuously .

Probable cause Solution

The diskette is corrupt Remove the diskette from t he dri ve. If the li ght

remains on, try restarting the computer.

The cable to th e drive i s not connected properly

Open the computer and make sure the cable is connected properly between the diskette drive and its controll er . Mak e sure the pi ns are not bent or misaligned.

Diskette drive problems 67

Hard drive problems

The computer does not recognize the SCSI drive.

Probable cause Solution

The SCSI chain is not properly terminated

The drive is configur ed with a conflicting SCSI address

The cables are not connected correctly

Make sure the last device on the SCSI chain is properly terminated.

Change the devic e’s SCSI ad dress to one that is not currently being used by the computer.

Open the computer and make sure the cable connections are correct.

The computer does not recognize the IDE drive.

Probable cause Solution

The primary IDE device may be configured incorrectly

The drive may not be configured properly

The drive cables are not connected properl y

Restart yo ur c om pu t er, then pr es s F1 to open the BIOS Setup utility. From the Advanced |

IDE Configuration menu, set the IDE Controller to Both and the Primary IDE Master to Auto.

Consult the hard drive user’s guide for instructions on how to configure the drive. Configure the drive correctly.

Open the computer and make sure all cables to the controller card are connected correctly. Some computers do not have IDE controller cards because the IDE controller is built into the system board.

The drive controller is not seated properly

68 Troubleshooting

Open the computer and reseat the drive controller. Some computers do not have IDE controller cards because the IDE controller is built into the system board.

Memory and processor problems

The computer detected memory errors during start up.

Probable cause Solution

Memory was added or removed, and the new configurat ion was not saved in BIOS Setup utility

The memory was installed incorrectly

A memory chip is faulty Replace the card with the faulty chip.

Open the BIOS Setup u tility and sa ve the n ew memory configuration.

Make sure the mem ory is se ated and o riented correctly.

Third-party diagnostic programs can help determine which chip or memory segment is failing.

The computer does not recognize a new or second processor .

Probable cause Solution

The processor was installed incorrectly or was n ot s ea ted properly in the socket

Check the installation. Make sure the processor i s fully seat ed in its so cket. The processor should be recogn ized automati cally if it was installed correctly.

Memory and processor problems 69

Modem problems

The computer does not recognize the modem.

Probable cause Solut ion

The modem has not been added as new hardware

The modem is not conn ected to a live phone jack

The phone jack is in use If the modem shares the jack with another

Add the modem as new hardware.

Make sure the line co nnected to the modem i s working and plugged into the appropriate port on the modem (line port).

device, make sure the other device does not have the port open (for example, someone is on the phone, or another modem is in use).

70 Troubleshooting

Peripheral/adapter problems

The computer does not recognize a SCSI device.

Probable cause Solution

The device needs to be added as new hardware

The SCSI ID may be invalid Assign an available SCSI ID to the device. The SCSI chain is not

properly terminated The device cables are not

installed co rrectly

In the Control Pane l window (Start | Settings |

Control Panel), double-click Add New Hardware. Follow the on-screen instructions

for adding the device.

Make sure the last device on the SCSI chain is terminated.

Open the computer and check all cables between the controller and the device. Install the cables c orrectly i f necessary.

The computer does not recognize an adapter card.

Probable cause Solution

The interr upt or I/O address is set incorrectly

The card was not configured through the software

The card was not installed correctly

Check the address c onfiguration of the adap ter card and make su re that i t does not c onflict with another card in the computer.

Configure the card with the appropriate software.

Make sure that the jumpers are configured correctly, then reseat the card.

Peripheral/adapter problems 71

Printer problems

The printer will not turn on.

Probable cause Solution

The printer is not plugged in Make sure the power cable is plugged into a

The printer is not turned on Make sure the printer’s power switch is

The printer is defective Try another printer, if one is available.

The printer is turned on but will not print.

Probable cause Solution

working power source.

pressed or set to the On position. If power is applied to the printer, the green power LED should be illuminated.

The printer is not connected to the computer

The printer is not designate d as the default printer

The printer has not been added to the computer.

The printe r is not on -line (ready)

Make sure the data cable is properly connected between the printer and the computer. Check the connector and cable for bent or broken pins.

If the printer that you are trying to print to is not the default printer, make sure you have selected it through the pro gram’s printer setup function.

In the Printers window (Start | Settings | Printers), double-click Add Prin ter. Follow the on-screen instructions for adding the new printer.

Make sure the on-line or ready light is on, or the display indicates “Ready.”

The printer prints garbled text.

Probable cause Solution

The wrong driver is being used for the selected printer

In the Printers window (Start | Settings | Printers), select the printer. From the File menu, select Properties. Make sure th e printer is using the correct printer driv er . If not , install the correct one.

72 Troubleshooting

Computer problems

The computer will not start up.

Probable cause Solution

The computer is not connected to an AC outlet

The voltage selection switch is not set correctly

Make sure the power cable(s) are connected correctly to an operating AC power source.

Make sure the voltage selection switch is set correctly for your area.

The computer is non-responsive.

Probable cause Solution

An error occurred while running a program or your computer may be out of memory

The heatsink is not properly seated on the processor.

Restart your computer. If the computer is still non-responsive, press and hold in the power button for 4 seconds to turn the computer off. Turn the computer back on and follow the on-screen instructions.

Reseat the h eatsink.

The keyboard does not work.

Probable cause Solution

Keyboard is locked out w hen password is set

Enter the password.

A key was pressed while the computer was starting up

The keyboard is not plugged in or connected properly

Something spilled into the keyboard

The keyboard is defective Try a keyboard you know is working.

Clear the stuck key , then tur n off the computer , wait for a few se conds, t hen turn th e compu ter back on.

Make sure the cable is plugged in correctly.

Turn off the computer. Turn the keyboard upside down to drain, then turn it over and let it dry before using the keyboard again.

Computer problems 73

The mouse does not work.

Probable cause Solution

Mouse is locked out when password is set

The mouse is not plugged in or connected properly

The mouse driver did not load when the c omputer st arted

The mouse is defective Try a mouse that you know is working.

Enter the password.

Make sure the cable is plugged in correctly.

Load the appropri ate mouse driver m anually or contact technical support.

74 Troubleshooting

Video problems

The computer is running but the screen is blank.

Probable cause Solution

The monitor is not turned on Make sure the monitor is plugged in and turned

on. If the monitor is turn ed on, the gree n power LED should illuminate.

The monitor’s data cable is not connected

The connector or cable is damaged

The monitor is defective Connect a working monitor to the computer. The monitor brightness and

contrast controls are turned down

A RIMM is not seated properly - indicated by a beep

Make sure the monitor data cable is connected to the video controller on the back of the computer.

Check the connector and cable for bent or damaged pins.

Adjust the brightness and contrast knobs to the center position.

Open the computer and reseat the RIMM.

The image on the screen is dim or difficult to read.

Probable cause Solut ion

The monitor brightness and contrast controls are turned down

Light is glaring off the display Posi tion the monitor away from the sun or other

Adjust the brightness an d co ntras t kn ob s until the text becomes clear.

light source.

The monitor may be old Replace the monitor.

Video problems 75

The color monitor displays everything in black and white.

Probable cause Solution

The computer was turned on before the monitor

The display t ype is set incorrectly

Make sure the monitor is turned on, then restart th e computer.

In the Control Panel wind ow (Start | Settings | Control Panel), double-click Display, set the display to the appropriate video type and resolution, then restart the computer.

The displayed characters are garbled.

Probable cause Solution

The video cable is damaged Make sure the cable and connectors are in

good condition (no bent pins or broken wires).

The display setup is incorrect In the Control Panel w indow (Start | Settings |

Control Panel), double-click Display and check the settings. The correct video type should be selected, along with a supported resolution. Check your monitor and video controller documentation for details.

The video is distorted.

Probable cause Solution

The monitor controls are not properly adjusted

The connector or cable is damaged

The surge protector or UPS is damaged

76 Troubleshooting

Adjust the monitor controls until the text becomes clea r. (See your monitor documentation for more information.)

Make sure the cable and connectors are in good condition (no bent pins or broken wires).

Disconnect the monitor power cable and connect it directly t o the powe r source.

Probable cause Solution

The monit or i s to o cl os e to a source of electrical interference

The monitor needs to be degaussed

Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves.

Turn off the computer and monitor for at least a half hour, then restart the computer.

Video problems 77

Error messages

This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.

Error message Description

GA20 Error An error occurred with Gate A20 when

switching to protected mode during the memory test.

Pri Master HDD Error Pri Slave HDD Error Sec Master HDD Error Sec Slave HDD Error

Pri Master Drive - ATAPI Incompatible Pri Slave Drive - ATAPI Incompatible Sec Master Drive - ATAPI Incompatible Sec Slave Drive - ATAPI Incompatible

A: Drive Error No response from diskette drive. Cache Memory Bad An error occurred when testing L2 cache.

CMOS Battery Low The battery may b e losing powe r . Replace the

CMOS Display Type Wrong The display type is different than what has

CMOS Checksum Bad The CMOS checksum is incorrect. CMOS

CMOS Settings Wrong CMOS values are not the same as the last

Could not read sector from corresponding drive.

Corresponding drive is not an ATAPI device. Run Setup to make sure device is selected correctly.

Cache memory may be bad.

battery soon.

been stored in CMOS. Check Setup to make sure type is correct.

memory may have been corrupted. Run Setu p to reset values.

boot. These values have either been corrupted or the battery has failed.

CMOS Date/Time Not Set The time and/or date values stored in CMOS

DMA Error Error during read/write test of DMA controller.

78 Troubleshooting

are invalid. Run Setup to set correct values.

Error message Description

FDC Failure Error occurred trying to access diskette drive

controller.

HDC Failure Error occurred trying to access hard disk

controller.

Checking NVRAM..... NVRAM is being checked to see if it is valid.

Update OK! NVRAM was in valid and ha s been upd ated. Update Failed NVRAM was invalid but was unable to be

updated. Keyboard Error Error in the keyboard connection. Make sure

keyboard is connected properly. KB/Interface Error Keyboard interface test failed. Memory Size Decreased Memory size has decreased since the last

boot. If no memory was removed, then

memory may be b ad. Memory Size Increased Memory size has increased since the last

boot. If no memory was added, there may be

a problem wi th the sys tem. Memory Size Changed Memory size has chang ed since the last boo t.

If no memory was added or removed, then

memory may be b ad. No Boot Device Available System did not find a device to boot from. Off Board Parity Error A parity error occurred on an off-board card.

This error is followed by an address. On Board Parity Error A parity error occurred in on-board memory.

This error is followed by an address. Parity Error A parity error occurred in onboard memory at

an unknown address.

Error messages 79

Beep codes

Whenever a recoverable error occurs during POST, the BIOS displays an error message describing the problem. The BIOS also issues a beep code (one long tone followed by two short tones) during POST i f the video configuration fails (a faulty video card or no card installed) o r if an extern al ROM mo dule does not properly checksum to zero.

An external ROM module (for example, a video BIOS) can also issue audible errors, usually consisting of one long tone foll owed by a series of short tones. For more information on the beep codes issued, check the documentation for that external device.

There are several POST routines that issue a POST terminal error and shut down the system if they fail. Before shutting down the system, the terminal-error handler issues a beep code signifying the test point error. This beep code consists of one long tone and a series of short tones.

If POST completes normally, the BIOS issues one short beep before passing control to the operating system.

Short Beeps Description

1Refresh failure 2 Parity cannot be reset 3 First 64KB memory failure 4 Timer not operational 5 Not used 6 8042 GateA20 cannot be toggled 7 Exception interrupt error 8 Display memory R/W error 9 Not used 10 CMOS shutdown register test error 11 Invalid BIOS (for example, POST modul e not found)

80 Troubleshooting

Safety and Regulatory Information

Important safety information

Your Gateway computer is designed and tested to meet the latest standards for safety o f information technology equipment. However, to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed.

Warning Always follow these instructions to help guard against

personal injury and damage to your Gateway computer.

Setting up your computer

■

Read and follow all instructions marked on the product and in the documentation before you operate your computer. Retain all safety and operating instructions for future use.

■

Do not use this product near water or a heat source such as a radiator.

■

Make sure you set up the computer on a stable work surface.

■

The product should only be operated from the type of power source indicated on the rating label.

■

If your computer has a voltage selector switch, ensure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

■

Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the computer for ventilation when you set up your work area. Never insert objects of any kind into the computers ventilation slots.

■

Some products are equipped with a three wire power cord to ensure t hat the product is properly grounded when in use. The plug on this cord will only fit into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

Important safety information 81

■

If you use an extension cord with this computer, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

■

If your computer is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to prevent against voltage surges and build up of static charges.

Care during use

■

Do not walk on the power cord or allow anything to rest on it.

■

Do not spill anything on the computer. The best way to avoid spills is to avoid eating and drinking near your computer.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturers instructions.

■

When the computer is turned off, a small amount of electrical current still flows through the computer. Always unplug all power cables and modem cables from the wall outlets before cleaning the computer.

■

Unplug the computer from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or plug is damaged.

■

Liquid has been spilled into the computer.

■

The computer does not operate properly when the operating instructions are followed.

■

The computer was dropped or the cabinet is damaged.

■

The computers performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen laden environmen ts, or indu strial fa cilities.

Caution To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

82 Safety and Regulatory Information

Warnings

WARNING: English (US)

The power supply in this product contains no user-serviceable parts. There may be more than one supply in this product. Refer servicing only t o qua lified personnel.

Do not attempt to modify or use the supplied AC power cord if it is not the exact type required. A product with more than one power supply will have a separate AC power cord for each supply.

The power button on the computer does not turn off computer AC power. To remove AC power from the computer, you must unplug each AC power cord from the wall outlet or power supply. The power cord(s) is considered the disconnect device to the main (AC) power. The socket outlet that the computer plugs into shall be installed near the equipment and shall be easily accessible.

SAFETY STEPS: Whenever you remove the chassis covers to access the inside of the computer, follow these steps: 1 Turn off all peripheral

devices connected to the computer.

2 Turn off the computer

by pressing the power button.

3 Unplug all AC power

cords from the computer or from wall outlets.

4 Provide some

electrostatic discharge (ESD) protection by wearing an antistatic wrist strap attached to chassis ground of the computer—any unpainted metal surface—when handling components.

5 Label and disconnect

all cables connected to I/O connectors or ports on the back of the computer.

6 Do not operate the

computer with the chassis covers removed.

AVERTISSEMENT: Français

Le bloc d’alimentation de ce produit ne contient aucune pièce pouvant être réparée par l'utilisateur. Ce produit peut contenir plus d'un bloc d'alimentation. Veuillez contacter un technicien qualifié en cas de probl ème.

Ne pas essayer d'utiliser ni modifier le câble d'alimentation CA fourni, s'il ne correspond pas exactement au type requis. Le nombre de câbles d'alimentation CA fournis correspond au nombre de blocs d'alimentation du produit.

Notez que le commutateur CC de mise sous tension /hors tension du panneau avant n'éteint pas l'alimentation CA du système. Pour mettre le système hors tension, vous devez débrancher chaque câble d'alimentation de sa prise.

CONSIGNES DE SÉCURITÉ Lorsque vous ouvrez le boîtier pour accéder à l’intérieur du système, suivez les consignes suivantes: 1 Mettez hors tension tous

les périphériques connectés au système.

2 Mettez le système hors

tension en mettant l’interrupteur général en position OFF (bouton-poussoir).

3Débranchez tous les

cordons d’alimentation c.a. du système et des prises murales.

4 Pour prévenir les

décharges électrostatiques lorsque vous touchez aux composants, portez une bande antistatique pour poignet et reliez-la à la masse du système (toute surface métallique non peinte du boîtier).

5 Identifiez et débranchez

tous les câbles reliés aux connecteurs d’E-S ou aux accès derrière le système.

6 Ne faites pas fonctionner

le système tandis que le boîtier est ouvert.

WARNUNG: Deutsch

Benutzer können am Netzgerät dieses Produkts keine Reparaturen vornehmen. Das Produkt enthält möglicherweise mehrere Netzgeräte. Wartungsarbeiten müssen von qualifizierten Technikern ausgeführt werden.

Versuchen Sie nicht, das mitgelieferte Netzkabel zu ändern oder zu verwenden, wenn es sich nicht genau um den erforderlichen Typ handelt. Ein Produkt mit mehreren Netzgeräten hat für jedes Netzgerät ein eigenes Netzkabel.

Der Wechselstrom des Systems wird durch den Ein-/Aus-Schalter für Gleichstrom nicht ausgeschaltet. Ziehen Sie jedes Wechselstrom-Netzkabel aus der Steckdose bzw. dem Netzgerät, um den Stromanschluß des Systems zu unterbrechen.

SICHERHEISMASSNAHMEN:

Immer wenn Sie die Gehäuseabdeckung abnehmen um an das Systeminnere zu gelangen, sollten Sie folgende Schritte beachten: 1 Schalten Sie alle an Ihr

System angeschlossenen Peripheriegeräte aus.

2 Schalten Sie das System

mit dem Hauptschalter aus.

3 Ziehen Sie den

Stromanschlußstecker Ihres Systems aus der Steckdose.

4 Tragen Sie ein geerdetes

Antistatik Gelenkband, um elektrostatische Ladungen (ESD) über blanke Metallstellen bei der Handhabung der Komponenten zu vermeiden.

5 Auf der Rückseite des

Systems beschriften und ziehen Sie alle Anschlußkabel von den I/O Anschlüssen oder Ports ab.

6 Schalten Sie das System

niemals ohne ordnungsgemäß montiertes Geh äuse ein.

AVVERTENZA: Italiano

Rivolgersi ad un tecnico specializzato per la riparazione dei componenti dell'alimentazione di questo prodotto. È possib ile ch e il prodotto disponga di più fonti di alimentazione.

Non modificare o utilizzare il cavo di alimentazione in c.a. fornito dal produttore, se non corrisponde esattamente al tipo richiesto. Ad ogni fonte di alimentazione corrisponde un cavo di alimentazione in c.a. separato.

L’interruttore attivato/disattivato nel pannello anteriore non interrompe l’alimentazione in c.a. del sistema. Per interromperla, è necessario scollegare tutti i cavi di alimentazione in c.a. dalle prese a muro o dall’alimentazione di corrente.

PASSI DI SICUREZZA:

Qualora si rimuovano le coperture del telaio per accedere all’interno del sistema, seguire i seguenti passi: 1 Spegnere tutti i

dispositivi periferici collegati al sistema.

2 Spegnere il sistema,

usando il pulsante spento/acceso dell’interruttore del sistema.

3 Togliere tutte le spine

dei cavi del sistema dalle prese elettriche.

4 Qualora si tocchino i

componenti, proteggersi dallo scarico elettrostatico (SES), portando un cinghia anti-statica da polso che è attaccata alla presa a terra del telaio del sistema – qualsiasi superficie non dipinta – .

5 Identificare e

sconnettere tutti i cavi attaccati ai collegamenti I/O od alle prese installate sul retro del sistema.

6 Non far operare il

sistema quando il telaio è senza le coperture.

ADVERTENCIAS: Español

El usuario debe abstenerse de manipular los componentes de la fuente de alimentación de este producto, cuya reparación debe dejarse exclusivamente en manos de personal técnico especializado. Puede que este producto disponga de más de una fuente de alimentación.

No intente modificar ni usar el cable de alimentación de corriente alterna, si no corresponde exactamente con el tipo requerido. El número de cables suministrados se corresponden con el número de fuentes de alimentación de corriente alterna que tenga el producto.

Nótese que el interruptor activado/desactivado en el panel frontal no desconecta la corriente alterna del sistema. Para desconectarla, deberá desenchufar todos los cables de corriente alterna de la pared o desconectar la fuente de alimentación.

INSTRUCCIONES DE SEGURIDAD: Cuando

extraiga la tapa del chasis para acceder al interior del sistema, siga las siguientes instrucciones: 1 Apague todos los

dispositivos periféricos conectados al sistema.

2 Apague el sistema

presionando el interruptor encendido/apagado.

3 Desconecte todos los

cables de alimentación CA del sistema o de las tomas de corriente alterna.

4 Cuando manipule los

componentes, es importante protegerse contra la descarga electrostática (ESD). Puede hacerlo si utiliza una muñequera antiestática sujetada a la toma de tierra del chasis — o a cualquier tipo de superficie de metal sin pintar.

5 Identifique y desconecte

todos los cables enchufados a los conectores E/S o a los puertos situados en la parte posterior del sistema.

6 No ponga en marcha el

sistema si se han extraído las tapas del chasis.

Warnings 83

WARNING: English (US)

After you have completed the six SAFETY steps above, you can remove the computer covers. To do this: 1 Unlock and remove the

padlock from the back of the computer if a padlock has been installed.

2 Remove and save all

screws from the covers.

3 Remove the covers.

For proper cooling and airflow, always reinstall the chassis covers before turning on the computer. Operating the computer without the covers in place can damage computer parts. To install the covers: 1 Check first to ma ke

sure you have not left loose tools or parts inside the computer.

2 Check that cables,

add-in boards, and other components are properly installed.

3 Attach the covers to the

chassis with the screws removed earlier, and tighten them firmly.

4 Insert and lock the

padlock to the computer to prevent unauthorized access inside the computer.

5 Connect all external

cables and the AC power cord(s) to the computer.

A microprocessor and heat sink may be hot if the computer has been running. Also, there may be sharp pins and edges on some board and chassis parts. Contact should be made with care. Consider wearing protective gloves.

Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Dispose of used batteries according to manufacturer’s instructions.

AVERTISSEMENT: Français

Une fois TOUTES les étapes précédentes accomplies, vous pouvez retirer les panneaux du système. Procédez comm e suit : 1 Si un cadenas a été

installé sur à l’arrière du système, déverrouillez-le et retirez-le.

2 Retirez toutes les vis des

panneaux et mettez-les dans un endroit sûr.

3 Retirez les panneaux.

Afin de permettre le refroidissement et l’aération du système, réinstallez toujours les panneaux du boîtier avant de mettre le système sous tension. Le fonctionnement du système en l’absence des panneaux risque d’endommager ses pièces. Pour installer les panneaux, procédez comme suit : 1 Assurez-vous de ne pas

avoir oublié d’outils ou de pièces démontées dans le système.

2 Assurez-vous que les

câbles, les cartes d’extension et les autres composants sont bien installés.

3 Revissez solidement les

panneaux du boîtier avec les vis retirées plus tôt.

4 Remettez le cadenas en

place et verrouillez-le afin de prévenir tout accès non autorisé à l’intérieur du système.

5 Rebranchez tous les

cordons d’alimentation c. a. et câbles externes au système.

Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le système a été sous tension. Faites également attention aux broches aiguës des cartes et aux bords tranchants du capot. Nous vous recommandons l'usage de gants de protection.

Danger d'explosion si la batterie n'est pas remontée correctement. Remplacer uniquement avec une batterie du même type ou d'un type équivalent recommandé par le fabricant. Disposez des piles usées selon les instructi ons du fabricant.

WARNUNG: Deutsch

Nachdem Sie die oben erwähnten ersten sechs SICHERHEITSSCHRITTE durchgeführt haben, können Sie die Abdeckung abnehmen, indem Sie: 1 Öffnen und entfernen Sie

die Verschlußeinrichtung (Padlock) auf der Rückseite des Systems, falls eine Verschlußeinrichtung installiert ist.

2 Entfernen Sie alle

Schrauben der Gehäuseabdeckung.

3 Nehmen Sie die

Abdeckung ab.

Zur ordnungsgemäßen Kühlung und Lüftung muß die Gehäuseabdeckung immer wieder vor dem Einschalten installiert werden. Ein Betrieb des Systems ohne angebrachte Abdeckung kann Ihrem System oder Teile darin beschädigen. Um die Abdeckung wieder anzubringen: 1 Vergewissern S ie sich, daß

Sie keine Werkzeuge oder Teile im Innern des Systems zurückgelassen haben.

2 Überprüfen Sie alle Kabel,

Zusatzkarten und andere Komponenten auf ordnungsgemäßen Sitz und Installation.

3 Bringen Sie die

Abdeckungen wieder am Gehäuse an, indem Sie die zuvor gelöst en Schrauben wieder anbringen. Ziehen Sie diese gut an.

4 Bringen Sie die

Verschlußeinrichtung (Padlock) wieder an und schließen Sie diese, um ein unerlaubtes Öffnen des Systems zu verhindern.

5Schließen Sie alle externen

Kabel und den AC Stromanschlußstecker Ihres Systems wieder an.

Der Mikroprozessor und der Kühler sind möglicherweise erhitzt, wenn das System in Betrieb ist. Außerdem können einige Platinen und Gehäuseteile scharfe Spitzen und Kanten aufweisen. Arbeiten an Platinen und Gehäuse sollten vorsichtig ausgeführt werden. Sie sollten Schutzhandschuhe tragen.

Bei falschem Einsetzen einer neuen Batterie besteht Explosionsgefahr. Die Batterie darf nur durch denselben oder einen entsprechenden, vom Hersteller empfohlenen Batterietyp ersetzt werden. Entsorgen Sie ver-brauchte Batterien den Anweisungen des Herstellers entsprechend.

AVVERTENZA: Italiano

Dopo aver seguito i sei passi di SICUREZZA sopracitati, togliere le coperture del telaio del sistema come seque: 1 Aprire e rimuovere il

lucchetto dal retro del sistema qualora ve ne fosse uno installato.

2 To gliere e mettere in

un posto sicuro tutte le viti delle coperture.

3 Togliere le coperture.

Per il giusto flusso dell’aria e raffreddamento del sistema, rimettere sempre le coperture del telaio prima di riaccendere il sistema. Operare il sistema senza le coperture al loro proprio posto potrebbe danneggiare i componenti del sistema. Per rimettere le coperture del telaio: 1 Controllare prima che

non si siano lasciati degli attrezzi o dei componenti dentro il sistema.

2 Controllare che i cavi,

dei supporti aggiuntivi ed altri componenti siano stati installati appropriatamente.

3 Attaccare le coperture

al telaio con le viti tolte in precedenza e avvitarle strettamente.

4 Inserire e chiudere a

chiave il lucchet to sul retro del sistema per impedire l’accesso non autorizzato al sistema.

5 Ricollegare tutti i cav i

esterni e le prolunghe AC del sistema.

Se il sistema è stato a lungo in funzione, il microprocessore e il dissipatore di calore potrebbero essere surriscaldati. Fa re attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio. È consigliabile l'uso di guanti di protezione.

Esiste il pericolo di un esplosione se la pila non viene sostituita in modo corretto. Utilizzare solo pile uguali o di tipo equivalente a quelle consigliate dal produttore. Per disfarsi delle pile usate, seguire le istruzioni del produttore.

ADVERTENCIAS: Español

Después de completar las seis instrucciones de SEGURIDAD mencionadas, ya puede extraer las tapas del sistema. Para ello: 1 Desbloquee y extraiga el

bloqueo de seguridad de la parte posterior del sistema, si se ha instalado uno.

2 Extraiga y guarde todos

los tornillos de las tapas.

3 Extraiga las tapas.

Para obtener un enfriamiento y un flujo de aire adecuados, reinstale siempre las tapas del chasis antes de poner en marcha el sistema. Si pone en funcionamiento el sistema sin las tapas bien colocadas puede dañar los componentes del sistema. Para instalar las tapas: 1Asegúrese primero de no

haber dejado herramientas o componentes sueltos dentro del sistema.

2 Compruebe que los

cables, las placas adicionales y otros componentes se hayan instalado correctamente.

3 Incorpore las tapas al

chasis mediante los tornillos extraídos anteriormente, tensándolos firmemente.

4 Inserte el bloqueo de

seguridad en el sistema y bloquéelo para impedir que pueda accederse al mismo sin autorización.

5 Conecte todos los cables

externos y los cables de alimentación CA al sistema.

Si el sistema ha estado en funcionamiento, el microprocesador y el disipador de calor pueden estar aún calientes. También conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes. Por ello, se recomienda precaución y el uso de guantes protectores.

Existe peligro de explosión si la pila no se cambia de forma adecuada. Utilice solamente pilas iguales o del mismo tipo que las recomendadas por el fabricante del equipo. Para deshacerse de las pilas usadas, siga igualmente las instrucciones del fabricante.

84 Safety and Regulatory Information

WARNING: English (US)

The computer is designed to operate in a typical office environment. Choose a site that is:

■

Clean and free of airborne particles (other than normal room dust).

■

Well ventilated and away from sources of heat including direct sunlight.

■

Away from sources of vibration or physical shock.

■

Isolated from strong electromagnetic fields produced by electrical devices.

■

Provided with a properly grounded wall outlet.

■

Provided with sufficient space to access the power supply cords, because they serve as the product’s main power disconnect.

AVERTISSEMENT: Français

Le système a été conçu pour fonctionner dans un cadre de travail normal. L'emplacement choisi doit être :

■

Propre et dépourvu de poussière en suspension (sauf la poussière normale).

■

Bien aéré et loin des sources de chaleur, y compris du soleil direct.

■

A l'abri des chocs et des sources de vibrations.

■

Isolé de forts champs électromagnétiques géenérés par des appareils électriques.

■

Muni d'une prise murale correctement mise à la terre.

■

Suffisamment spacieux pour vous permettre d'accéder aux câbles d'alimentation (ceux-ci étant le seul moyen de mettre le système hors tension).

WARNUNG: Deutsch

Das System wurde für den Betrieb in einer normalen Büroumgebung entwickelt. Der Standort sollte:

■

sauber und staubfrei sein (Hausstaub ausgenommen);

■

gut gelüftet und keinen Heizquellen ausgesetzt sein (einschließlich direkter Sonneneinstrahlung);

■

keinen Erschütterungen ausgesetzt sein;

■

keine starken, von elektrischen Geräten erzeugten elektromagnetischen Felder aufweisen;

■

mit einer geerdeten Wechselstromsteckdose ausgerüstet sein;

■

über ausreichend Platz verfügen, um Zugang zu den Netzkabeln zu gewährleisten, da der Stromanschluß des Produkts hauptsächlich über die Kabel unterbrochen wird.

AVVERTENZA: Italiano

Il sistema è progettato per funzionare in un ambiente di lavoro tipo. Scegliere una postazione che sia:

■

Pulita e libera da particelle in sospensione (a parte la normale polvere presente nell'ambiente).

■

Ben ventilata e lontana da fonti di calore, compresa la luce solare diretta.

■

Al riparo da urti e lontana da fonti di vibrazione.

■

Isolata dai forti campi magnetici prodotti da dispositivi elettr ici.

■

Dotata di una presa a muro correttamente installata.

■

Dotata di spazio sufficiente ad accedere ai cavi di alimentazione, i quali rappresentano il mezzo principale di scollegamento del sistema.

ADVERTENCIAS: Español

El sistema está diseñado para funcionar en un entorno de trabajo normal. Escoja un lugar:

■

Limpio y libre de partículas en suspensión (salvo el polvo normal).

■

Bien ventilado y alejado de fuentes de calor, incluida la luz solar directa.

■

Alejado de fuentes de vibración.

■

Aislado de campos electromagnéticos fuertes producidos por dispositivos eléctricos.

■

Provisto de una toma de tierra correctamente instalada.

■

Provisto de espacio suficiente como para acceder a los cables de alimentación, ya que éstos hacen de medio principal de desconexión del sistema.

Warnings 85

Regulatory compliance statements

American user s

FCC Part 15

This device has been tested and found to comply with the limit s for a Class B digita l device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interferenc e in a resident ial installat ion. This equi pment generates, us es, and can radiate radio frequency energy and, if not inst alled and used in accordance wi th the inst ructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and televi sion reception, which can be determined by turning the eq uipment off and on, the user is encouraged to try to correct the interf erence by one or more of the following measures:

■

Reorient or reloc ate the r eceivin g antenn a.

■

Increase the separation between the equipment and receiver.

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

■

Consult the dealer or an experienced radio/TV technician for help.

■

Use only shielded cables to connect peripherals to the computer.

Accessories: Th is equipment has been tested and found to comply with the limits of a Class B digital device. The accessories associated with this equipment are: shielded video cable. These accessories are required to be used in order to ensure compliance with FCC rules.

Caution Changes or modifications not expressly approved by

Gateway could void the user’s authority t o operat e the equipment.

Declaration of Conformity Responsible Party

Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000Fax: (605) 232- 2023

Product: Gateway E4600 For unique identification of the product configuration, please submit the 10-digit serial number

found on the product to the responsible party. This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the

following two conditions; ( 1) thi s devic e may no t caus e har mful int erf eren ce, and ( 2) thi s device must accept any interference received, including interfer ence that may cause undesired operation.

Caution Changes or modifications not expressly approved by

Gateway could void the user’s authority t o operat e the equipment.

86 Safety and Regulatory Information

FCC Part 68 (applicable to products fitted with USA modems)

Your modem complies with Part68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC re gistration n umber and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

An FCC compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excess ive REN’s on a telephone line may result in the devices not ringing in response to an in comin g c all. In mo st areas , the su m of REN’s should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total REN’s, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its fac iliti es, equip ment, operati ons or pro cedures that could affect the operation of this equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modification s to maintain uninterrupted service.

This equipment cannot be used on telephone company provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

■

Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, oth er entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.

Canadian users

ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Indu stry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

Regulatory compliance statements 87

DOC Notice (for products fitted w ith an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical g round connections of the power utility, telephone lines, and internal metallic water pipe computer, if present, are connected together. This precaution may be particularly important in rural areas.

Warning To avoid elec trical s hock or equi pment mal function yo u

should not attempt to make electrical ground connections by yourself, but should contact the appropriate inspection authority or an electrician, as appropriate.

The Ringer Equivalence Numbe r ( REN) assigned t o each t erminal device p rovides an indic at ion of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

European users

European directives

This Information T echnology Equipment has been tested and found to comply with the following European directives:

■

EMC Directive 89/336/EEC amending dir ective 92/31/EEC & 93/68/EEC as per

- EN 55022:1994 / A1:1995 / A2:199 7

- EN 60555-2:1987

- EN 60555-3:1987 / A1:1991

- EN 50082-1:1992 accord ing to EN 61000-4-2:1995 or IEC 80 1-2:1984 EN 61000-4-3:1996 or IEC 80 1-3:1984 EN 61000-4-4:1995 or IEC 80 1-4:1988

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Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992(A1/A2/A 3/A4/A11)

88 Safety and Regulatory Information

European telecommunication information (for pr oducts fitted with E U approved modems)

Marking by the symbol indicates compliance of this equipment to the Telecom Terminal Equipment and Satellite Earth Stations Directive 98/13/EEC. Such marking is indicative that this equipment meets or exceeds the following technical standards:

CTR 21 (1998) - Attachment requirements fo r pan-European approval for connecti on to the analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony services) in which network addressing, if provided, is by means of Dual Tone Multi Frequency (DTMF) signaling.

Warning Although this equipment can use either loop disconnect

(Pulse) or DTMF (Tone) signaling, only the performance of the DTMF signaling is subject to regulatory requirements for correct operation. It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services. DTMF signaling also provides faster call set up.

This equipment has been approved to Council Decision 98/482/EEC--“CTR 21” for Pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support.

Japanese users

VCCI statement

This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential area. When used near a radio o r TV rec eiver, it may become the cause of radio interference. Read instructions for correct handling.

Regulatory compliance statements 89

Australia and New Zealand users

EMI statem ent

This device has been tested and found to comply with the limit s for a Class B digita l device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Sp ectrum Management Agency.

New Zealand telecommunication statement (for products fitted with T elepermit approved modems)

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item co mplies with mini mum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

This equip ment sh all not be set up to make auto matic c alls to the Telecom ‘111’ Emergency Service

Important Under power failure conditions, this telephone may not

operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.

Some parameters required for compli ance with T el ecom’s T elepermit requirements are dep endent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specif ication s:

(a) There shall be no more than 10 calls to the same number within any 30minute period for

any single manual call initiation, and

(b) The equipmen t shall go on-hook for a period of not less than 30 seconds between the end

of one attempt and the beginning of the next attempt.

The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.

The equipment shall be set to ensure that cal ls are answered between 3 and 30seconds of receipt of ringing.

90 Safety and Regulatory Information

Laser safety statement

All Gateway computers equipped with CD-ROM and DVD-ROM drives comply with the appropriate safety standards, including IEC 825. The laser d evices in these components are classified a “Class 1 Laser Product” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing contact an authorized service location.

Warning Use of controls or adjustments or performance of

procedures other than those spec ifi ed in thi s ma nual may result in hazardous radiation exposure. To prevent exposure to laser beam s, do n ot try to op en the e nclos ure of a CD-ROM or DVD Drive.

T elevisio n antenna connectors protection (for computers fitted with TV/cable TV tuner cards)

External television antenna ground ing

If an outside antenna or cable system is to be connected to your Gateway PC, be sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.

Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.

Lightning protection

For added protection of any Gateway produ ct during a lightni ng storm or when it is left unattended or unu sed for long peri ods of time, unplu g the product fr om the wall outlet and disconnect the antenna or cable system.

Power lines

Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. When installing or re aligning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.

Warning When installing or realigning an outside antenna system,

extreme care shoul d b e ta ke n to k eep from to uc hing such power lines or circuits. Contact with them could be fatal.

Laser safety statement 91

7 6

5 4

Antenna and Satellite Grounding

Reference Grounding component

1 Electric service equipment 2 Power Service grounding electrode system (NEC Art 250, Part H) 3 Ground clam ps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 810-20) 6 Ground clamp 7 Antenna lead in wire

92 Safety and Regulatory Information

Gateway E-4600 E-4600 Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Conventions used in this manual

Getting additional information

System Features

Standard features

Front panel

Back panel

System board

System Setup

Setting up your computer

Starting your computer

Understanding the Power-On Self-T est

Setting up the operatin g system

T urning off your computer

Resetting your computer

Case Access

Preventing static electricity discharge

Opening the case

Removing the s ide cover

Removing the bezel

Closing the case

Replacing the bezel

Replacing the side cover

Replacing and Adding System Components

Replacing or adding drives

Preparing to replace or add a drive

Drive cabling information

Replacing a 5.25-inch or 3.5-inch drive

Adding a 5.25-in ch or 3.5-inch drive

Replacing the hard drive

Adding a hard drive

Replacing or adding memory

Replacing the processor

Adding or replacing expansion cards

Replacing the AGP video card

Replacing the battery

Replacing the system board

Replacing the power supply

Replacing the back panel fan

Using the BIOS Setup Utility

About the BIOS Setup utility

Updating the BIOS

Setting the BIOS configuration jumper

Managing Your Computer

Protecting against power source problems

Surge suppressors

Line conditioners

Uninterruptible power supplies

Hard drive maintenance utility

Using Check Disk in Windows NT

Hard drive management practices

Checking hard drive space

Backing up files

Deleting unneeded files

Protecting your computer from viruses

Checking system health with LANDesk

System recovery

Creating a startup diskette

Keeping a record of system configuration

Using your Sy stem Restoration CD

Cleaning Your Computer

Cleaning the mouse

Cleaning the keyboard

Cleaning the monitor screen

Cleaning the computer and monitor cases

Troubleshooting

Introduction

T roubleshooting checklist

V erifying your configuration

T roubleshooting guidelines

Battery installation problems

CD drive problems

Diskette drive problems

Hard drive problems

Memory and processor problems

Modem problems