Hp MFP 179FWG, MFP 179FNW, MFP 178NWG, MFP 178NW User Manual

User Guide

HP Color Laser MFP 178 series

HP Color Laser MFP 179 series

www.hp.com/support/colorlaser170MFP

Copyright and License

© Copyright 2019 HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

•Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

•Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

•OS X is a trademark of Apple Inc., registered in the U.S. and other countries.

•AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

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•Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

•All other brand or product names are trademarks of their respective companies or organizations.

REV. 1.00

Copyright and License | 2

Table of Contents

Introduction

Key benefits	7
Features by model	8
Useful to know	11
About this user’s guide	12
Safety information	13
Machine overview	20
Control panel overview	24
Turning on the machine	27
Installing the software	28

Menu Overview and

Basic Setup

Menu overview	30
Machine’s basic settings	35
Media and tray	38

Using a

Network-Connected

Machine

Wired network setup	55
Installing driver over the network	57
Wireless network setup	58
Using HP Embedded Web Server	66
HP Smart app	69

Printing

Basic Print	74
Canceling a print job	75
Opening printing preferences	76
Using a favorite setting	77
Using help	78
Printing features	79
Using Printer Status programs	84

Copying

Basic copy	87
Changing the settings for each copy	88
ID card copying	90

Scanning

Basic scanning method	93
Scanning from HP MFP Scan program	94

3

Scanning from image editing program	95
Scanning using the WIA driver	96
Scanning to WSD	97

Faxing

Preparing to fax	100
Sending a fax	101
Receiving a fax	107
Forwarding a fax to another destination	111
Adjusting the document settings	113
Setting up the fax address book	115

Useful Setting Menus Before you begin reading a chapter	120
Copy	121
Fax	124
System setup	128
Network setup	133

Maintenance

Ordering supplies and accessories	136
Available supplies	137
Available maintenance parts	139
Storing the toner cartridge	140
Redistributing toner	142
Replacing the toner cartridge	143
Replacing the imaging drum	144
Replacing the toner collection unit	146
Monitoring the supplies life	147
Setting the toner low alert	148
Cleaning the machine	149
Tips for moving & storing your machine	153

Troubleshooting

Tips for avoiding paper jams	155
Clearing original document jams	156
Clearing paper jams	159
Understanding the LEDs	162

A “Low Toner” or “Very Low Toner” message displays in

Supplies information report

164

4

Understanding display messages	165
Paper feeding problems	172
Power and cable connecting problems	173
Solving other problems	174
Solve wireless network problems	187

Appendix

General Specifications	191
Print media specifications	192
System requirements	194

5

Introduction

This chapter provides information you need to know before using the machine.

• Key benefits	7
• Features by model	8
• Useful to know	11
• About this user’s guide	12
• Safety information	13
• Machine overview	20
• Control panel overview	24
• Turning on the machine	27
• Installing the software	28

Key benefits

Environmentally friendly

•To save paper, you can print multiple pages on one single sheet of paper.

•To save electricity, this machine automatically conserves electricity by substantially reducing power consumption when not in use.

•We recommend using recycled paper for saving energy.

Convenience

•HP MFP Scan is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax (see "Scanning from HP MFP Scan program" on page 94).

•If you have Internet access, you can get help, support application, machine drivers, manuals, and order information from the HP website (www.hp.com/support/colorlaser170MFP).

Wide range of functionality and application support

•Supports various paper sizes (see "Print media specifications" on page 192).

•Print watermark: You can customize your documents with words, such as “CONFIDENTIAL”

•Print posters: The text and pictures of each page of your document are magnified and printed across the multiple sheets of paper and can then be taped together to form a poster.

Supports various wireless network setting method

Wireless networking may not be available depending on the model.

•Using the (Wireless) button

-You can easily connect to a wireless network using the (Wireless) button on the machine and the access point (a wireless router).

•Using the USB cable or a network cable

-You can connect and set various wireless network settings using a USB cable or a network cable.

•Using the Wi-Fi Direct

-You can conveniently print from your mobile device using the Wi-Fi or Wi-Fi Direct feature.

Key benefits | 7

Features by model

Some features and optional goods may not be available depending on model or country.

Operating System

	Operating System	HP Color Laser MFP 178nw,	HP Color Laser MFP 179fnw,
		178nwg	179fwg
	Windows	●	●
	Mac
	Linux	●	●

(●: Supported, Blank: Not supported)

Features by model | 8

Software

	Software	HP Color Laser MFP	HP Color Laser MFP
		178nw, 178nwg	179fnw, 179fwg
	Printer driver	●	●
	HP MFP Scan	●	●
	Printer Status	●	●
	HP Embedded Web Server	●	●
	HP LJ Network PC Fax		●
	(●: Supported, Blank: Not supported)

Features by model | 9

Variety feature

	Features	HP Color Laser MFP	HP Color Laser MFP
		178nw, 178nwg	179fnw, 179fwg
	Hi-Speed USB 2.0	●	●
	Network Interface Ethernet	●	●
	10/100 Base TX wired LAN
	Network Interface 802.11b/g/n	●	●
	wireless LANa
	Duplex (2-sided) printing	●	●
	(Manual)b
	Automatic Document Feeder		●
	(ADF)
	Fax		●
	Scan	●	●
	Copy	●	●

a.Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local HP dealer or the retailer where you bought your machine.

b.Windows only.

(●: Supported, Blank: Not supported)

Features by model | 10

Useful to know

The machine does not print.

•Open the print queue list and remove the document from the list (see "Canceling a print job" on page 75).

•Remove the driver and install it again (see "Installing the software" on page 28).

•Select your machine as your default machine in your Windows.

Where can I purchase accessories or supplies?

•Inquire at a HP distributor or your retailer.

•Visit the HP website (https://store.hp.com/). You can view product service information.

The status LED flashes or remains constantly on.

•Turn the product off and on again.

•Check the meanings of LED indications in this manual and troubleshoot accordingly (see "Understanding the LEDs" on page 162).

A paper jam has occurred.

•Open and close the cover (see "Front view" on page 21).

•Check the instructions on removing jammed paper in this manual and troubleshoot accordingly (see "Clearing paper jams" on page 159).

Printouts are blurry.

•The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner" on page 142).

•Try a different print resolution setting (see "Opening printing preferences" on page 76).

•Replace the toner cartridge (see "Replacing the toner cartridge" on page 143).

Where can I download the machine’s driver?

•You can get help, support application, machine drivers, manuals, and order information from the HP website (www.hp.com/support/colorlaser170MFP).

Useful to know | 11

About this user’s guide

This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage.

•Do not discard this manual, and keep it for future reference.

•Read the safety information before using the machine.

•If you have a problem using the machine, refer to the troubleshooting chapter.

•Terms used in this user’s guide are explained in the glossary chapter.

•All illustrations in this user’s guide may differ from your machine depending on its options or model you purchased.

•The screenshots in this administrator’s guide may differ from your machine depending on the machine’s firmware/driver version.

•The procedures in this user’s guide are mainly based on Windows 7.

Conventions

Some terms in this guide are used interchangeably, as below:

•Document is synonymous with original.

•Paper is synonymous with media, or print media.

•Machine refers to printer or MFP.

General icons

Icon	Text	Description

Warning Used to alert users to the possibility of personal injury.

	Caution	Gives users information to protect the machine from
		possible mechanical damage or malfunction.
	Note	Provides additional information or detailed specification of
		the machine function and feature.

About this user’s guide | 12

Safety information

These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.

Important safety symbols

Explanation of all icons and signs used in this chapter

		Warning	Hazards or unsafe practices that may result in severe personal
			injury or death.
		Caution	Hazards or unsafe practices that may result in minor personal
			injury or property damage.

Operating environment

Warning

Do not use if the power cord is damaged or if the electrical outlet is not grounded.

This could result in electric shock or fire.

Do not place anything on top of the machine (water, small metal or heavy objects, candles, lit cigarettes, etc.).

This could result in electric shock or fire.

• If the machine gets overheated, it releases smoke, makes strange noises, or generates an odd odor, immediately turn off the power switch or unplug the machine.

• The user should be able to access the power outlet in case of emergencies that might require the user to pull the plug out.

This could result in electric shock or fire.

Do not bend, or place heavy objects on the power cord.

Stepping on or allowing the power cord to be crushed by a heavy object could result in electric shock or fire.

Safety information | 13

Do not remove the plug by pulling on the cord; do not handle the plug with wet hands.

This could result in electric shock or fire.

Caution

During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet.

This could result in electric shock or fire.

Be careful, the paper output area is hot.

Burns could occur.

If the machine has been dropped, or if the cabinet appears damaged, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the machine does not operate properly after these instructions have been followed, unplug the machine from all interface connections and request assistance from qualified service personnel.

Otherwise, this could result in electric shock or fire.

If the plug does not easily enter the electrical outlet, do not attempt to force it in.

Call an electrician to change the electrical outlet, or this could result in electric shock.

Do not allow pets to chew on the AC power, telephone or PC interface cords. This could result in electric shock or fire and/or injury to your pet.

Operating method

Caution

Do not forcefully pull the paper out during printing.

It can cause damage to the machine.

Safety information | 14

Be careful not to put your hand between the machine and paper tray.

You may get injured.

Be careful when replacing paper or removing jammed paper.

New paper has sharp edges and can cause painful cuts.

When printing large quantities, the bottom part of the paper output area may get hot. Do not allow children to touch.

Burns can occur.

When removing jammed paper, do not use tweezers or sharp metal objects. It can damage the machine.

Do not allow too many papers to stack up in the paper output tray.

It can damage the machine.

Do not block or push objects into the ventilation opening.

This could result in elevated component temperatures which can cause damage or fire.

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This machine's power reception device is the power cord.

To switch off the power supply, remove the power cord from the electrical outlet.

Installation / Moving

Warning

Do not place the machine in an area with dust, humidity, or water leaks. This could result in electric shock or fire.

Safety information | 15

Place the machine in the environment where it meets the operating temperature and humidity specification.

Do not use the machine when it is below freezing temperature or has recently been moved from a location below freezing temperature. Doing so may damage the machine. Only operate the machine when the internal temperature of the machine is within the operating temperature and humidity specifications.

Otherwise, quality problems can occur and cause damage to the machine. See "General Specifications" on page 191.

Caution

Before moving the machine, turn the power off and disconnect all cords. The information below are only suggestions based on the units weight.

If you have a medical condition that prevents you from lifting, do not lift the machine. Ask for help, and always use the appropriate amount of people to lift the device safety.

Then lift the machine:

• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.

•If the machine weighs 20 kg (44.09 lbs) - 40 kg (88.18 lbs), lift with 2 people.

•If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or more people. The machine could fall, causing injury or machine damage.

Choose a flat surface with enough space for ventilation to place the machine. Also consider the space required to open the cover and trays.

The place should be well-ventilated and be far from direct light, heat, and humidity.

When using the machine for a long period of time or printing a large number of pages in a non-ventilated space, it could pollute the air and be harmful to your health. Place the machine in a well-ventilated space or open a window to circulate the air periodically.

Do not place the machine on an unstable surface.

The machine could fall, causing injury or machine damage.

Use only No.26 AWGa or larger, telephone line cord, if necessary.

Otherwise, it can cause damage to the machine.

Make sure you plug the power cord into a grounded electrical outlet.

Otherwise, this could result in electric shock or fire.

Safety information | 16

Use the power cord supplied with your machine for safe operation. If you are using a cord which is longer than 2 meters (6 feet) with a 110V machine, then the gauge should be 16 AWG or larger.

Otherwise, it can cause damage to the machine, and could result in electric shock or fire.

Do not put a cover over the machine or place it in an airtight location, such as a closet.

If the machine is not well-ventilated, this could result in fire.

Do not overload wall outlets and extension cords.

This can diminish performance, and could result in electric shock or fire.

The machine should be connected to

the power level which is specified on the label.

If you are unsure and want to check the power level you are using, contact the electrical utility company.

a.AWG: American Wire Gauge

Maintenance / Checking

Caution

Unplug this product from the wall outlet before cleaning the inside of the machine. Do not clean the machine with benzene, paint thinner or alcohol; do not spray water directly into the machine.

This could result in electric shock or fire.

When you are working inside the machine replacing supplies or cleaning the inside, do not operate the machine.

You could get injured.

Keep cleaning supplies away from children.

Children could get hurt.

Do not disassemble, repair or rebuild the machine by yourself.

It can damage the machine. Call a certified technician when the machine needs repairing.

To clean and operate the machine, strictly follow the user's guide provided with the machine.

Otherwise, you could damage the machine.

Safety information | 17

Keep the power cable and the contact surface of the plug clean from dust or water. Otherwise, this could result in electric shock or fire.

• Do not remove any covers or guards that are fastened with screws.

• Fuser units should only be repaired by a certified service technician. Repair by non-certified technicians could result in fire or electric shock.

• The machine should only be repaired by a HP service technician.

Supply usage

Caution

Do not disassemble the toner cartridge.

Toner dust can be dangerous if inhaled or ingested.

Do not burn any of the supplies such as toner cartridge or fuser unit.

This could cause an explosion or uncontrollable fire.

When storing supplies such as toner cartridges, keep them away from children. Toner dust can be dangerous if inhaled or ingested.

Using recycled supplies, such as toner, can cause damage to the machine.

In case of damage due to the use of recycled supplies, a service fee will be charged.

For supplies that contain toner dust (toner cartridge, toner collection unit, imaging unit, etc.) follow the instructions below.

•When disposing of the supplies, follow the instructions for disposal. Refer to the reseller for disposal instructions.

•Do not wash the supplies.

•For a toner collection unit, do not reuse it after emptying the bottle.

If you do not follow the instructions above, it may cause machine malfunction and environmental pollution. The warranty does not cover damages caused by a user's carelessness.

When toner gets on your clothing, do not use hot water to wash it.

Hot water sets toner into fabric. Use cold water.

Safety information | 18

When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes.

Toner dust can be dangerous if inhaled or ingested.

Safety information | 19

Machine overview

Components

The actual component may differ from the illustration below. Some components may change depending on the configuration.

Machinea

Setup guide and Reference guide

Power cord

Misc. accessoriesb

a.This illustration may differ from your machine depending on your model. There are various types of machine.

b.Miscellaneous accessories included with your machine may vary by country of purchase and specific model.

Machine overview | 20

Front view

• This illustration may differ from your machine depending on your model. There are various types of machine.

•Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8).

Type A
	1			10
		7
6
5
4		8
	2			11
		9
	3
1	Scanner lid		7	Toner cartridges
2	Front handle		8	Toner Collection Unit
3	Tray		9	Imaging unit
4	Front door		10	Scan unita b
5	Output support		11	Scanner glass
6	Control panel

a.Close the scanner lid before opening the scan unit. b.Be careful not to pinch your fingers.

Machine overview | 21

Type B

1	2	3	4	13
				10

9

8

7	11		14
	5		15
	12
	6
1	Document feeder cover	9	Control panel
2	Document feeder width guide	10	Toner cartridges
3	Document feeder input tray	11	Toner collection unit
4	Document feeder output support	12	Imaging unit
5	Front handle	13	Scan unita b
6	Tray	14	Scanner lid
7	Front cover	15	Scanner glass
8	Output support

a.Close the scanner lid before opening the scan unit. b.Be careful not to pinch your fingers.

Machine overview | 22

Rear view

• This illustration may differ from your machine depending on your model. There are various types of machine.

•Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8).

Type A

4
3
	2	1
1	Rear cover	3	USB port
2	Power receptacle	4	Network port

Type B

6

5

4
3
2	1

1	Rear cover	4	Network port
2	Power receptacle	5	Telephone line socket (LINE)
3	USB port	6	Extension telephone socket (EXT.)

Machine overview | 23

Control panel overview

• This control panel may differ from your machine depending on its model. There are various types of control panels.

•Some features and optional goods may not be available depending on model or country (see "Features by model" on page 8).

Type A

1		2			3		4		5		6		7		8				9		10		11		12		13

						Allows you to copy both sides of an ID card like a driver’s
1	ID Copy					license on a single side of paper (see "ID card copying" on
						page 90).
						Adjusts the brightness level to make a copy for easier
2	Contrast					reading, when the original contains faint markings and
						dark images.
3	Scan					Switches between scan and copy mode.
						Press this button, access to the Wi-Fi menu. Or press and
4	Wireless					hold this button for about 3 seconds or more seconds,
						access to PBC mode (see "Wireless network setup" on page
						58).
5	Display screen					Shows the current status and displays prompts during
						operation.
6	Status LED					Indicates the status of your machine (see "Understanding
						the LEDs" on page 162).
7	Menu					Opens Menu mode and scrolls through the available menus
						(see "Menu overview" on page 30).
						Confirms the selection on the screen.
8	OK					You can also manual print. Press this button to print the
						other side of all pages, if you have selected Double-sided
						Printing (Manual) in your driver.

Control panel overview | 24

9	Left/Right Arrows			Scrolls through the options available in the selected menu
				and increases or decreases values.
10	Back			Sends you back to the upper menu level.
11	Cancel			Stops an operation at any time.
				Turns the power on or off, or wakes up the machine from
12	Power			the power save mode. If you need to turn the machine off,
				press this button for more than three seconds.
13	Start (Mono, Color)			Starts a job.

Type B

1		2			3		4		5		6		7		8					9 10			11			12		13		14		15			16 17			18		19		20

							Allows you to copy both sides of an ID card like a driver’s
1	ID Copy						license on a single side of paper (see "ID card copying" on
							page 90).
							Adjusts the brightness level to make a copy for easier
2	Contrast						reading, when the original contains faint markings and dark
							images.
							You can reduce or enlarge the size of a copied image from
3	Scale						25% to 400% when you copy original documents from the
							scanner glass (see "Reduced or enlarged copy" on page 89).
							Press this button, access to the Wi-Fi menu. Or press and
4	Wireless						hold this button for about 3 seconds or more seconds, access
							to PBC mode (see "Wireless network setup" on page 58).
5	Display screen						Shows the current status and displays prompts during
							operation.
6	Status LED						Indicates the status of your machine (see "Understanding the
							LEDs" on page 162).
7	Fax						Switches to Fax mode.
8	Copy						Switches to Copy mode.

Control panel overview | 25

9	Scan			Switches to Scan mode.
10	Menu			Opens Menu mode and scrolls through the available menus
				(see "Menu overview" on page 30).
11	OK			Confirms the selection on the screen.
12	Left/Right			Scrolls through the options available in the selected menu
	Arrows			and increases or decreases values.
13	Back			Sends you back to the upper menu level.
14	Numeric keypad			Dials a number or enters alphanumeric characters (see
				"Keypad letters and numbers" on page 36).
	Address Book			Allows you to store frequently used fax numbers or search
15				for stored fax numbers (see "Setting up the fax address book"
				on page 115).
				Redials the recently sent fax number or received caller ID in
16	Redial/Pause			ready mode, or inserts a pause(-) into a fax number in edit
				mode (see "Redialing the fax number" on page 104).
				When you press this button, you can hear a dial tone. Then
17	On Hook Dial			enter a fax number. It is similar to making a call using
				speaker phone (see "Receiving manually in Tel mode" on
				page 108).
18	Cancel			Stops an operations at any time.
				Turns the power on or off, or wakes up the machine from the
19	Power			power save mode. If you need to turn the machine off, press
				this button for more than three seconds.
20	Start (Mono,			Starts a job.
	Color)

Control panel overview | 26

Turning on the machine

Keep in mind that you should use the power cord supplied with the machine. Otherwise, it can cause damage or fire to the machine.

1 Connect the machine to the electricity supply first.

Turn the switch on if the machine has a power switch.

1

2

Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).

2 Power is turned on automatically.

Or, press (Power) button on the control panel.

If you want to turn the power off, press and hold (Power) button for about 3 seconds.

Turning on the machine | 27

Installing the software

After you have set up your machine and connected it to your computer, you must install the printer software. You need to download software packages from the HP website to install the printer software.

Before installing, check whether your computer’s OS support the software (see "Operating System" on page 8).

For HP's all-inclusive help for the printer, go to www.hp.com/support > select your country and region > find your product.

Find the following support:

•Install and configure

•Learn and use

•Solve problems

•Download software and firmware updates

•Join support forums

•Find warranty and regulatory information

A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network" on page 57).

Only use a USB cable no longer then 3 meters (118 inches).

Installing the software | 28

Menu Overview and

Basic Setup

This chapter provides information about the overall menu structure and the basic setup options.

• Menu overview	30
• Machine’s basic settings	35
• Media and tray	38

Menu overview

The control panel provides access to various menus to set up the machine or use the machine’s functions.

• Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine.

•Some menu names may differ from your machine depending on its options or the models.

•The menus are described in the Useful Setting Menus chapter (see "Useful Setting Menus" on page 119).

Accessing the menu

1 Select the Copy, Fax or Scan button on the control panel depending on the feature to be used.

2 Select (Menu) until the menu you want appears on the bottom line of the display and press OK.

3 Press the left/right arrows until the needed menu item appears and press OK.

4 If the setting item has sub menus, repeat step 3.

5 Press OK to save the selection.

6 Press (Cancel) to return to the ready mode.

Menu overview | 30