HP LaserJet Pro M402d User manual

0 (0)

LaserJet Pro M402, M403

User Guide

HEWLETT-PA

CKARD

M402n

M402d

M402dn

M402dw

M403n

M403d

M403dn

M403dw

www.hp.com/support/ljM402

www.hp.com/support/ljM403

HP LaserJet Pro M402, M403

User Guide

L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: C5F92-90902

Edition 1, 10/2015

Trademark Credits

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Printer overview ............................................................................................................................................	1
Printer views ..........................................................................................................................................................	2
Printer front view ................................................................................................................................	2
Printer back view .................................................................................................................................	3
Control panel view ...............................................................................................................................	4
Printer specifications .............................................................................................................................................	6
Technical specifications .......................................................................................................................	6
Supported operating systems .............................................................................................................	7
Mobile printing solutions .....................................................................................................................	8
Printer dimensions ..............................................................................................................................	9
Power consumption, electrical specifications, and acoustic emissions ...........................................	11
Operating environmental range .......................................................................................................	11
Printer hardware setup and software installation ..............................................................................................	12
2 Paper trays .................................................................................................................................................	13
Load Tray 1 ...........................................................................................................................................................	14
Introduction .......................................................................................................................................	14
Tray 1 paper orientation ...................................................................................................................	17
Load Tray 2 ...........................................................................................................................................................	18
Introduction .......................................................................................................................................	18
Tray 2 paper orientation ...................................................................................................................	20
Load Tray 3 ...........................................................................................................................................................	21
Introduction .......................................................................................................................................	21
Tray 3 paper orientation ...................................................................................................................	23
Load and print envelopes ....................................................................................................................................	24
Introduction .......................................................................................................................................	24
Print envelopes ..................................................................................................................................	24
Envelope orientation .........................................................................................................................	24
3 Supplies, accessories, and parts ...................................................................................................................	25
Order supplies, accessories, and parts ................................................................................................................	26

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iii

Ordering .............................................................................................................................................	26
Supplies and accessories ..................................................................................................................	26
Customer self-repair parts ................................................................................................................	26
Replace the toner cartridge .................................................................................................................................	28
Introduction .......................................................................................................................................	28
Toner-cartridge information .............................................................................................................	28
Remove and replace the toner cartridge ..........................................................................................	29
4 Print ...........................................................................................................................................................	33
Print tasks (Windows) ..........................................................................................................................................	34
How to print (Windows) .....................................................................................................................	34
Automatically print on both sides (Windows) ...................................................................................	35
Manually print on both sides (Windows) ...........................................................................................	36
Print multiple pages per sheet (Windows) ........................................................................................	36
Select the paper type (Windows) ......................................................................................................	36
Additional print tasks ........................................................................................................................	38
Print tasks (OS X) .................................................................................................................................................	39
How to print (OS X) ............................................................................................................................	39
Automatically print on both sides (OS X) ..........................................................................................	39
Manually print on both sides (OS X) ..................................................................................................	39
Print multiple pages per sheet (OS X) ...............................................................................................	40
Select the paper type (OS X) .............................................................................................................	40
Additional print tasks ........................................................................................................................	41
Store print jobs on the product to print later or print privately ..........................................................................	42
Introduction .......................................................................................................................................	42
Before you begin ...............................................................................................................................	42
Set up the printer for job storage .....................................................................................................	42
Step one: Install the USB storage device ........................................................................	42
Step two: Update the print driver ...................................................................................	43
Create a stored job (Windows) ..........................................................................................................	43
Print a stored job ...............................................................................................................................	45
Delete a stored job ............................................................................................................................	45
Mobile printing .....................................................................................................................................................	46
Introduction .......................................................................................................................................	46
Wi-Fi Direct and NFC Printing (wireless models only) .......................................................................	46
HP ePrint via email ............................................................................................................................	47
HP ePrint software ............................................................................................................................	48
AirPrint ...............................................................................................................................................	48
Android embedded printing ..............................................................................................................	49

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5 Manage the printer ......................................................................................................................................	51
Change the printer connection type (Windows) ..................................................................................................	52
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) .................	53
Advanced configuration with HP Utility for OS X ................................................................................................	56
Open HP Utility ..................................................................................................................................	56
HP Utility features .............................................................................................................................	56
onfigure IP network settings .............................................................................................................................	59
Introduction .......................................................................................................................................	59
Printer sharing disclaimer .................................................................................................................	59
View or change network settings .....................................................................................................	59
Rename the printer on a network .....................................................................................................	59
Manually configure IPv4 TCP/IP parameters from the control panel ...............................................	60
Link speed and duplex settings ........................................................................................................	60
Printer security features ......................................................................................................................................	62
Introduction .......................................................................................................................................	62
Assign or change the system password using the HP Embedded Web Server ................................	62
Lock the formatter ............................................................................................................................	62
Energy-conservation settings .............................................................................................................................	63
Introduction .......................................................................................................................................	63
Print with EconoMode .......................................................................................................................	63
Set the Sleep/Auto ff After setting .................................................................................................	63
Set the Shut Down After delay and configure the printer to use 1 watt or less of power ...............	63
Set the Delay Shut Down setting ......................................................................................................	64
HP Web Jetadmin .................................................................................................................................................	65
Update the firmware ............................................................................................................................................	66
Method one: Update the firmware using the control panel .............................................................	66
Method two: Update the firmware using the Firmware Update Utility ............................................	66
6 Solve problems ............................................................................................................................................	69
Customer support ................................................................................................................................................	70
Restore the factory-set defaults .........................................................................................................................	71
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .........................	72
Change the “Very Low” settings .......................................................................................................	72
Order supplies ...................................................................................................................................	72
Printer does not pick up paper or misfeeds ........................................................................................................	73
Introduction .......................................................................................................................................	73
The printer does not pick up paper ...................................................................................................	73
The printer picks up multiple sheets of paper ..................................................................................	75
Clear paper jams ..................................................................................................................................................	79
Introduction .......................................................................................................................................	79
Experiencing frequent or recurring paper jams? ..............................................................................	79

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Jam locations .....................................................................................................................................	80
Clear paper jams in Tray 1 .................................................................................................................	81
Clear paper jams in Tray 2 .................................................................................................................	82
Clear paper jams in Tray 3 .................................................................................................................	86
Clear paper jams in the fuser ............................................................................................................	89
Clear paper jams in the output bin ....................................................................................................	93
Clear paper jams in the duplexer ......................................................................................................	95
Improve print quality ...........................................................................................................................................	97
Introduction .......................................................................................................................................	97
Print from a different software program ..........................................................................................	97
Check the paper-type setting for the print job .................................................................................	97
Check the paper type setting (Windows) ........................................................................	97
Check the paper type setting (OS X) ...............................................................................	97
Check the toner-cartridge status ......................................................................................................	98
Clean the printer ................................................................................................................................	99
Print a cleaning page ......................................................................................................	99
Visually inspect the toner cartridge ..................................................................................................	99
Check paper and the printing environment ......................................................................................	99
Step one: Use paper that meets HP specifications ........................................................	99
Step two: Check the environment ................................................................................	100
Step three: Set the individual tray alignment ..............................................................	100
Check the EconoMode settings .......................................................................................................	101
Try a different print driver ...............................................................................................................	101
Solve wired network problems ..........................................................................................................................	103
Introduction .....................................................................................................................................	103
Poor physical connection ................................................................................................................	103
The computer is using the incorrect IP address for the printer ......................................................	103
The computer is unable to communicate with the printer .............................................................	103
The printer is using incorrect link and duplex settings for the network ........................................	104
New software programs might be causing compatibility problems ..............................................	104
The computer or workstation might be set up incorrectly .............................................................	104
The printer is disabled, or other network settings are incorrect ...................................................	104
Solve wireless network problems (wireless models only) ................................................................................	105
Introduction .....................................................................................................................................	105
Wireless connectivity checklist .......................................................................................................	105
The printer does not print after the wireless configuration completes .........................................	106
The printer does not print, and the computer has a third-party firewall installed .......................	106
The wireless connection does not work after moving the wireless router or printer ....................	106
Cannot connect more computers to the wireless printer ...............................................................	106
The wireless printer loses communication when connected to a VPN ..........................................	107
The network does not appear in the wireless networks list ..........................................................	107

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The wireless network is not functioning ........................................................................................	107
Perform a wireless network diagnostic test ...................................................................................	107
Reduce interference on a wireless network ...................................................................................	108
Index ...........................................................................................................................................................	109

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viii

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1Printer overview

●Printer views

●Printer specifications

●Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●Install and configure

●Learn and use

●Solve problems

●Download software and firmware updates

●Join support forums

●Find warranty and regulatory information

ENWW

Printer views

●Printer front view

●Printer back view

●Control panel view

Printer front view

HEWLETT-PACKARD

12-line backlit control panel

2Front-door-release button (access to the toner cartridge)

3Power on/off button

4Tray 3 (optional)

5Tray 2

6Tray 1

7Output bin extension

8Output bin

2 Chapter 1 Printer overview

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Printer back view

8
7	1
6	2
	3
5

1USB port (for job storage and private printing)

NOTE: This port might be covered

2USB interface port

3Ethernet port (network models only)

4Power connection

5Tray 3 (optional)

NOTE: Tray 3 extends when legal-size or A4-size paper is loaded

6Dust cover for Tray 2

NOTE: Dust cover ips up when legal-size or A4-size paper is loaded

7Serial number and printer number label

8Rear door (access for clearing jams)

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Control panel view

	1
	2
	3
	4	7
	5	8
	5	9
	6	9
	6

1	Control panel display		This screen displays menus and printer information.

2	Attention light (amber)		This light blinks when the printer requires user attention.

3	Ready light (green)		This light is on when the printer is ready to print. It blinks when the printer is receiving
			print data, or when the printer is in sleep mode.

4	Left arrow	button	Use this button to navigate through the menus or to decrease a value that appears on
			the display.

5	Back arrow	button	Use this button for the following actions:

●Exit the control-panel menus.

●Scroll back to a previous menu in a submenu list.

●Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).

6	Wireless	button (wireless	Use this button to access the wireless menu.
6			Use this button to access the wireless menu.

	models only)

7	Right arrow	button	Use this button to navigate through the menus or to increase a value that appears on
			the display.

4 Chapter 1 Printer overview

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OK button

Press the OK button for the following actions:

●Open the control-panel menus.

●Open a submenu displayed on the control-panel display.

●Select a menu item.

●Clear some errors.

●Begin a print job in response to a control-panel prompt (for example, when the message Press [OK] to continue appears on the control-panel display).

9	Cancel	button	Press this button to cancel a print job or to exit the control panel menus.

ENWW	Printer views 5

Printer spec fic t ons

IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM402, www.hp.com/support/ljM403.

●Technical specifications

●Supported operating systems

●Mobile printing solutions

●Printer dimensions

●Power consumption, electrical specifications, and acoustic emissions

●Operating environmental range

Technical spec fic t ons

Model name		M402n	M402dn	M402dw	M402d
Product number		C5F93A	C5F94A	C5F95A	C5F92A
Model name		M403n	M403dn	M403dw	M403d
Product number		F6J41A	F6J43A	F6J44A	F6J42A

Paper handling	Tray 1 (100-sheet capacity)

	Tray 2 (250-sheet capacity)

	Tray 3 (550-sheet capacity)	Optional	Optional	Optional	Optional

	Automatic duplex printing	Not available

Connectivity	10/100/1000 Ethernet LAN				Not available
	connection with IPv4 and
	IPv6

	Hi-Speed USB 2.0

	Print server for wireless	Not available	Not available		Not available
	network connectivity

	HP near field communication	Not available	Not available		Not available
	(NFC) and Wi-Fi Direct for
	printing from mobile devices

Control-panel display and	2-line backlit control panel
input

Print	Prints 38 pages per minute
	(ppm) on A4 and 40 ppm on
	letter-size paper

	Job storage and private				Not available
	printing

6 Chapter 1 Printer overview

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Supported operating systems

The following information applies to the printer-specific Windows PCL 6 and OS X print drivers and to the inbox software installation CD.

Windows: The HP Software Installer CD installs the HP PCL.6, HP PCL 6, or HP PCL-6 driver depending on the Windows operating system along with optional software when using the full software installer.

Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software:

1.Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.

2.Select Support Options, under Download Options select Drivers, Software & Firmware, and then select the printer bundle.

3.Click the operating system version, and then click the Download button.

Operating system	Driver installed	Notes

Windows® XP SP2 or later, 32-bit	The HP PCL.6 printer-specific print driver is	The full software installation is not
	installed for this operating system as part	supported for this operating system.
	of the basic software installation. The	Use UPD drivers for 64-bit operating
	basic installer installs the driver only.	Use UPD drivers for 64-bit operating
		systems.
		Microsoft retired mainstream support for
		Windows XP in April 2009. HP will continue
		to provide best effort support for the
		discontinued XP operating system.

Windows Vista®, 32-bit and 64–bit	The HP PCL.6 printer-specific print driver is	The full software installation is not
	installed for this operating system as part	supported for this operating system.
	of the basic software installation. The	Use UPD drivers for 64-bit operating
	basic installer installs the driver only.	Use UPD drivers for 64-bit operating
		systems.

Windows Server 2003 SP1 or later, 32-bit	The HP PCL.6 printer-specific print driver is	The full software installation is not
	installed for this operating system as part	supported for this operating system.
	of the basic software installation. The	Use UPD drivers for 64-bit operating
	basic installer installs the driver only.	Use UPD drivers for 64-bit operating
		systems.
		Microsoft retired mainstream support for
		Windows Server 2003 in July 2010. HP will
		continue to provide best-effort support for
		the discontinued Server 2003 operating
		system.

Windows 7, 32-bit and 64-bit	The HP PCL 6 printer-specific print driver is	The HP PCL 6 driver is configured to use
	installed for this operating system as part	the automatic two-sided printing
	of the full software installation.	(duplexing) feature as the default when
		installed in certain countries/regions.

Windows 8, 32-bit and 64-bit	The HP PCL-6 printer-specific print driver is
	installed for this operating system as part
	of the full software installation.

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32bit driver.

The HP PCL-6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

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Operating system	Driver installed	Notes

Windows 8.1, 32-bit and 64-bit	The HP PCL-6 printer-specific print driver is	Windows 8.1 RT support is provided
	installed for this operating system as part	through Microsoft IN OS Version 4, 32bit
	of the full software installation.	driver.
		The HP PCL-6 driver is configured to use
		the automatic two-sided printing
		(duplexing) feature as the default when
		installed in certain countries/regions.

Windows 10, 32-bit and 64-bit	The HP PCL-6 printer-specific print driver is	The HP PCL-6 driver is configured to use
	installed for this operating system as part	the automatic two-sided printing
	of the full software installation.	(duplexing) feature as the default when
		installed in certain countries/regions.

Windows Server 2008 SP2, 32-bit	The HP PCL.6 printer-specific print driver is
	installed for this operating system as part
	of the basic software installation.

Windows Server 2008 SP2, 64-bit	The HP PCL 6 printer-specific print driver is	The HP PCL 6 driver is configured to use
	installed for this operating system as part	the automatic two-sided printing
	of the basic software installation.	(duplexing) feature as the default when
		installed in certain countries/regions.

Windows Server 2008 R2, SP 1, 64-bit	The HP PCL 6 printer-specific print driver is
	installed for this operating system as part
	of the basic software installation.

The HP PCL 6 driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

OS X 10.8 Mountain Lion, OS X 10.9	The OS X print driver and print utility are
Mavericks, and OS X 10.10 Yosemite	available for download from hp.com and
	may also be available via Apple Software
	Update. The HP installer software for OS X
	is not included in the in-box CD.

For OS X, download the full installer from the support Web site for this printer.

1.Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403.

2.Select Support Options, and then under Download Options select Drivers, Software & Firmware.

3.Click the operating system version, and then click the Download button.

The OS X driver is configured to use the automatic two-sided printing (duplexing) feature as the default when installed in certain countries/regions.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM402, www.hp.com/ support/ljM403 for HP's all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver support for this printer, go to www.hp.com/go/upd and click the Spec fic t ons tab.

Mobile printing solutions

The printer supports the following software for mobile printing:

●HP ePrint software

8 Chapter 1 Printer overview

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NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.

●HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)

●HP ePrint app (Available for Android, iOS, and Blackberry)

●ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)

●HP All-in-One Remote app for iOS and Android devices

●Google Cloud Print

●AirPrint

●Android Printing

Printer dimensions

Figure 1-1 Dimensions for the M402 and M403 models

HEWLETT-PACKARD

	Printer fully closed	Printer fully open

1. Height	216 mm (8.5 in)	241 mm (9.5 in)

2. Depth	357 mm (14 in)	781 mm (30.8 in)

3. Width	381 mm (15 in)	381 mm (15 in)

Weight (with cartridges)	8.9 kg (19.6 lb)

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Figure 1-2 Dimensions for the optional 550-sheet tray

		3
	Tray fully closed	Tray fully open
1. Height	131 mm (5.1 in)	131 mm (5.1 in)
2. Depth	357 mm (14 in)	781 mm (30.8 in)
3. Width	381 mm (15 in)	381 mm (15 in)
Weight	3.5 kg (7.7 lb)

Figure 1-3 Dimensions for the printer with the optional 550-sheet tray

HEWLETT-PACKARD

10 Chapter 1 Printer overview

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	Printer and tray fully closed	Printer and tray fully open

1. Height	345 mm (13.5 in)	372 mm (14.6 in)

2. Depth	357 mm (14 in)	781 mm (30.8 in)

3. Width	381 mm (15 in)	381 mm (15 in)

Weight (with cartridges)	12.4 kg (27.3 lb)

Power consumption, electrical spec fic t ons and acoustic emissions

See www.hp.com/support/ljM402, www.hp.com/support/ljM403 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty.

Operating environmental range

Table 1-1 Operating environmental range

Environment	Recommended	Allowed

Temperature	17.5° to 25°C (63.5° to 77°F)	15° to 32.5°C (59° to 90.5°F)

Relative humidity	30% to 70% relative humidity (RH)	10% to 80% RH

Altitude	Not applicable	0 to 3048 m (0 to 10,000 ft)

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Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljM402, www.hp.com/support/ljM403 for HP's all-inclusive help for the printer. Find the following support:

●Install and configure

●Learn and use

●Solve problems

●Download software and firmware updates

●Join support forums

●Find warranty and regulatory information

12 Chapter 1 Printer overview

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2Paper trays

●Load Tray 1

●Load Tray 2

●Load Tray 3

●Load and print envelopes

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM402, www.hp.com/support/ljM403.

HP's all-inclusive help for the printer includes the following information:

●Install and configure

●Learn and use

●Solve problems

●Download software and firmware updates

●Join support forums

●Find warranty and regulatory information

ENWW

Load Tray 1

Introduction

The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.

CAUTION: To avoid paper jams, never add or remove paper from Tray 1 during printing.

1.Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.

HEWLETT-PACKARD

2.Slide out the tray extension.

HEWLETT-PACKARD

14 Chapter 2 Paper trays

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3. For long paper, ip out the tray extension to support the paper.

4.Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.

5.Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators.

The orientation of the paper in the tray varies depending on the paper size. For additional information, see Tray 1 paper orientation

on page 17

HEWLETT-PACKARD

ENWW	Load Tray 1 15

6.Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper.

HEWLETT-PACKARD

7.At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.

16 Chapter 2 Paper trays

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Tray 1 paper orientation

When using paper that requires a specific orientation, load it according to the information in the following table.

Paper type	Output	How to load paper
Letterhead or preprinted	1-sided printing	Face-up
		Top edge leading into the printer
		HEWLETT-
		PACKARD
		123
		2
Letterhead or preprinted	2-sided printing	Face-down
		Top edge leading into the printer
		HEWLETT-
		PACKARD
		123
		2

ENWW	Load Tray 1 17

Load Tray 2

Introduction

The following information describes how to load paper in Tray 2 . This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper only from Tray 1.

1.Pull the tray out and lift up slightly to remove it completely from the printer.

NOTE: Do not open the tray while it is in use.

-PACKARD

2.Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to the size of the paper being used.

8.5
A4 / A5	B5

18 Chapter 2 Paper trays

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3.Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used.

4.Load paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 20

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.

NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper might jam.

5.Slide the tray completely into the printer.

6.At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.