LASERJET ENTERPRISE MFP M725
Troubleshooting Manual
M725dn |
M725f |
M725z |
M725z+ |
HP LaserJet Enterprise MFP M725
Troubleshooting Manual
Copyright and License
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CF066-91023
Edition 1, 03/2013
Trademark Credits
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
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iii |
iv |
Conventions used in this guide |
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Table of contents
1 Theory of operation .......................................................................................................... |
1 |
Basic operation ........................................................................................................................ |
2 |
Function structure ...................................................................................................... |
2 |
Operation sequence .................................................................................................. |
2 |
Engine control system ............................................................................................................... |
4 |
DC controller PCA ..................................................................................................... |
5 |
Motor control ............................................................................................. |
7 |
Motor locations ........................................................................... |
7 |
Failure detection ......................................................................... |
8 |
Fan control ................................................................................................ |
9 |
Fan locations .............................................................................. |
9 |
Failure detection ....................................................................... |
10 |
Low-voltage power-supply PCA ................................................................................. |
11 |
Over-current/over-voltage/overload protection ............................................ |
12 |
Safety interruption .................................................................................... |
12 |
Power supply voltage detection .................................................................. |
13 |
Sleep mode ............................................................................................. |
13 |
Power supply illumination control ............................................................... |
13 |
High-voltage power-supply PCA ................................................................................ |
14 |
Fuser control ........................................................................................................... |
16 |
Fuser temperature control .......................................................................... |
18 |
Fuser heater protective function .................................................................. |
18 |
Fuser failure detection ............................................................................... |
19 |
Pressure roller cleaning ............................................................................. |
20 |
Laser scanner system .............................................................................................................. |
21 |
Laser scanner failure detection .................................................................................. |
22 |
Laser scanner safety function .................................................................................... |
22 |
Image-formation system ........................................................................................................... |
23 |
Image-formation process .......................................................................................... |
25 |
Latent-image formation block ..................................................................... |
25 |
Step 1: Primary charging ........................................................... |
25 |
Step 2: Laser-beam exposure ...................................................... |
26 |
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v |
Development block ................................................................................... |
26 |
Step 3: Developing .................................................................... |
26 |
Transfer block .......................................................................................... |
27 |
Step 4: Image transfer ............................................................... |
27 |
Step 5: Separation from the drum ................................................ |
27 |
Fuser block .............................................................................................. |
29 |
Step 6: Fusing ........................................................................... |
29 |
Drum-cleaning block ................................................................................. |
29 |
Step 7: Drum cleaning ............................................................... |
29 |
Toner cartridge ....................................................................................................... |
29 |
Other image-formation functions ............................................................................... |
31 |
Drum discharge ....................................................................................... |
31 |
Transfer roller cleaning ............................................................................. |
31 |
Environment change control ....................................................................... |
32 |
Pickup, feed, and delivery system ............................................................................................. |
33 |
Pickup-and-feed block .............................................................................................. |
37 |
Cassette pickup ........................................................................................ |
38 |
Cassette media-size detection and cassette-presence detection ....................... |
38 |
Cassette lift operation ............................................................................... |
39 |
Lift-up operation ........................................................................ |
39 |
Lift-down operation .................................................................... |
39 |
Cassette media-presence detection ............................................................. |
40 |
Cassette multiple-feed prevention ................................................................ |
40 |
MP tray pickup ........................................................................................ |
42 |
MP tray media-presence detection .............................................................. |
42 |
MP tray multiple-feed prevention ................................................................ |
43 |
Feed-speed control ................................................................................... |
43 |
Skew-feed prevention ................................................................................ |
45 |
Media-length detection ............................................................................. |
46 |
Fuse and delivery block ........................................................................................... |
47 |
Loop control ............................................................................................ |
48 |
Output bin media-full detection .................................................................. |
49 |
Jam detection ......................................................................................................... |
50 |
No pick jam 1 ......................................................................................... |
51 |
Feed stay jam 1 ....................................................................................... |
52 |
Fuser output delay jam 1 ........................................................................... |
52 |
Fuser output stay jam 1 ............................................................................. |
52 |
Output delay jam 1 .................................................................................. |
52 |
Output delay jam 2 .................................................................................. |
52 |
Output stay jam 1 .................................................................................... |
52 |
Residual paper jam 1 ............................................................................... |
53 |
vi |
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Fuser wrap jam 1 ..................................................................................... |
53 |
Door open jam 1 ..................................................................................... |
53 |
Multiple-feed jam 1 .................................................................................. |
53 |
Automatic delivery .................................................................................................. |
53 |
Scanning/image capture system .............................................................................................. |
54 |
Scanner ................................................................................................................. |
54 |
Automatic document feed system ............................................................................... |
54 |
Sensors in the document feeder .................................................................. |
54 |
Document feeder paper path ..................................................................... |
55 |
500-sheet paper feeder (Tray 4) .............................................................................................. |
57 |
500-sheet paper feeder motor control ........................................................................ |
58 |
500-sheet paper feeder failure detection ..................................................... |
59 |
500-sheet paper feeder pickup and feed operation ..................................................... |
59 |
500-sheet paper feeder cassette pickup ...................................................... |
60 |
500-sheet paper feeder cassette media-size detection and cassette-presence |
|
detection ................................................................................................. |
60 |
500-sheet paper feeder lift-up operation ..................................................... |
61 |
500-sheet paper feeder cassette media-presence detection ............................ |
62 |
500-sheet paper feeder cassette multiple-feed prevention .............................. |
62 |
500-sheet paper feeder jam detection ....................................................................... |
63 |
No pick jam 2 ......................................................................................... |
63 |
Residual paper jam 1 ............................................................................... |
63 |
Door open jam 1 ..................................................................................... |
64 |
500-sheet paper feeder automatic delivery ................................................................. |
64 |
1x500 and 3x500 paper feeder and stand .............................................................................. |
65 |
Paper deck motor control ......................................................................................... |
69 |
Paper deck failure detection ...................................................................... |
69 |
Paper deck pickup-and-feed operation ....................................................................... |
69 |
Paper deck cassette media-size detection and cassette-presence detection ....... |
71 |
Paper deck lift-up operation ....................................................................... |
72 |
Paper deck cassette media-presence detection ............................................. |
73 |
Paper deck jam detection ......................................................................................... |
73 |
No pick jam 2 ......................................................................................... |
73 |
No pick jam 3 (3x500-sheet paper deck only) ............................................. |
74 |
Residual paper jam 1 ............................................................................... |
74 |
Door open jam 1 ..................................................................................... |
74 |
Paper deck automatic delivery .................................................................................. |
74 |
3,500-sheet high-capacity input (HCI) feeder ............................................................................. |
75 |
HCI motor control .................................................................................................... |
77 |
HCI failure detection ................................................................................. |
77 |
HCI pickup-and-feed operation ................................................................................. |
78 |
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vii |
HCI cassette media-size detection and cassette-presence detection |
................. 79 |
HCI lift-up operation ................................................................................. |
80 |
HCI cassette media-presence detection ....................................................... |
81 |
HCI jam detection ................................................................................................... |
82 |
No pick jam 2 ......................................................................................... |
82 |
No pick jam 3 ......................................................................................... |
82 |
Residual paper jam 1 ............................................................................... |
83 |
Door open jam 1 ..................................................................................... |
83 |
HCI automatic delivery ............................................................................................ |
83 |
Duplexer ............................................................................................................................... |
84 |
Duplexer motor control ............................................................................................ |
86 |
Duplexer motor failure detection ................................................................. |
86 |
Duplexer fan control ................................................................................................ |
87 |
Duplexer fan failure detection .................................................................... |
87 |
Duplexer reverse-and-feed operation .......................................................................... |
88 |
Duplexer reverse-and feed-operation sequence ............................................ |
89 |
Side misregistration detection .................................................................... |
89 |
Side misregistration failure detection ............................................ |
91 |
Duplexer jam detection ............................................................................................ |
92 |
Fuser output stay jam 2 ............................................................................. |
93 |
Reverse jam 1 .......................................................................................... |
93 |
Duplex re-pickup jam 1 ............................................................................. |
93 |
Duplex re-pickup jam 2 ............................................................................. |
93 |
Duplex re-pickup jam 3 ............................................................................. |
93 |
Residual paper jam 1 ............................................................................... |
93 |
Duplexer automatic delivery ..................................................................................... |
93 |
Stapler/stacker ...................................................................................................................... |
94 |
Stapler/stacker motor control .................................................................................... |
96 |
Stapler/stacker failure detection ................................................................. |
97 |
Stapler/stacker feed and delivery operation ............................................................... |
98 |
Staple mode/stack align mode ................................................................ |
100 |
Stacker mode ........................................................................................ |
106 |
Stapler/stacker jam detection ................................................................................. |
107 |
Inlet delay jam ....................................................................................... |
107 |
Inlet stay jam ......................................................................................... |
107 |
Paper stack output stay jam ..................................................................... |
107 |
Residual paper jam ................................................................................ |
108 |
Stapler/stacker automatic delivery .......................................................................... |
108 |
Stapler ................................................................................................................. |
109 |
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2 Solve problems ............................................................................................................. |
111 |
Solve problems checklist ....................................................................................................... |
112 |
Helpful printed pages ........................................................................................................... |
114 |
Menu map ........................................................................................................... |
114 |
Current settings pages ........................................................................................... |
114 |
Preboot menu options ........................................................................................................... |
115 |
Troubleshooting process ........................................................................................................ |
122 |
Determine the problem source ................................................................................. |
122 |
Troubleshooting flowchart ....................................................................... |
122 |
Power subsystem ................................................................................................... |
123 |
Power-on checks .................................................................................... |
123 |
Power-on troubleshooting overview ............................................ |
123 |
Control-panel checks ............................................................................................. |
124 |
Control-panel diagnostic flowcharts .......................................................... |
126 |
Touchscreen black, white, or dim (no image) .............................. |
127 |
Touchscreen is slow to respond or requires multiple presses to |
|
respond ................................................................................. |
128 |
Touchscreen has an unresponsive zone ...................................... |
129 |
No control-panel sound ............................................................ |
130 |
Home button is unresponsive .................................................... |
131 |
Hardware integration pocket (HIP) is not functioning (control panel |
|
functional) .............................................................................. |
132 |
Scanning subsystem .............................................................................................. |
132 |
Tools for troubleshooting ....................................................................................................... |
133 |
Individual component diagnostics ............................................................................ |
133 |
LED status .............................................................................................. |
133 |
Understand lights on the formatter ............................................. |
133 |
Engine diagnostics ................................................................................. |
135 |
Engine-test button .................................................................... |
135 |
Paper path test ....................................................................................... |
138 |
Paper path sensor tests ........................................................................... |
139 |
Manual sensor tests ................................................................................ |
140 |
Cartridge door switch (SW3) .................................................... |
142 |
Left door switch (SW1) ............................................................. |
143 |
Right door sensor (SR8) ............................................................ |
144 |
Cartridge install sensor (SR1) .................................................... |
145 |
TOP (top-of-page) sensor (SR9) .................................................. |
146 |
Fuser loop sensor (SR6) ............................................................ |
147 |
Fuser output sensor (SR12) ....................................................... |
148 |
Duplex switchback sensor (SR1) ................................................ |
149 |
Duplexer refeed sensor (SR2) .................................................... |
150 |
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ix |
Tray 4 feed sensor (SR1) .......................................................... |
151 |
Output sensor (SR3) ................................................................. |
152 |
Tray/bin manual sensor tests ................................................................... |
153 |
Base product trays ................................................................... |
155 |
Optional 500-sheet paper tray (Tray 4) ...................................... |
163 |
1x500 and 3x500 paper deck trays ......................................... |
168 |
HCI trays ................................................................................ |
172 |
Scanner sensor tests ............................................................................... |
181 |
Print/stop test ........................................................................................ |
183 |
Component tests ..................................................................................... |
184 |
Control-panel tests ................................................................... |
184 |
Half self-test ............................................................................ |
184 |
Drum rotation test check ........................................................... |
185 |
Component test (special-mode test) ............................................ |
185 |
Diagrams ............................................................................................................. |
187 |
Block diagrams ...................................................................................... |
187 |
Location of connectors ............................................................................ |
192 |
DC controller connections ......................................................... |
192 |
Plug/jack locations ................................................................................. |
193 |
Locations of major components ................................................................ |
194 |
General timing charts ............................................................................. |
214 |
Circuit diagrams .................................................................................... |
215 |
Internal print-quality test pages ................................................................................ |
217 |
Clean the paper path ............................................................................. |
217 |
Set up an auto cleaning page ................................................... |
217 |
Print a configuration page ....................................................................... |
218 |
Configuration page ................................................................. |
218 |
HP embedded Jetdirect page .................................................... |
219 |
Finding important information on the configuration pages ............ |
220 |
Control panel menus .............................................................................................. |
221 |
Administration menu ............................................................................... |
221 |
Reports menu .......................................................................... |
221 |
General Settings menu ............................................................. |
223 |
Copy Settings menu ................................................................. |
231 |
Scan/Digital Send Settings menu .............................................. |
238 |
Fax Settings menu ................................................................... |
250 |
General Print Settings menu ...................................................... |
263 |
Default Print Options menu ....................................................... |
266 |
Display Settings menu .............................................................. |
268 |
Manage Supplies menu ........................................................... |
270 |
Manage Trays menu ................................................................ |
273 |
x |
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Network Settings menu ............................................................ |
275 |
Troubleshooting menu .............................................................. |
289 |
Device Maintenance menu ...................................................................... |
293 |
Backup/Restore menu .............................................................. |
293 |
Calibration/Cleaning menu ...................................................... |
294 |
USB Firmware Upgrade menu ................................................... |
295 |
Service menu .......................................................................... |
295 |
Interpret control-panel messages ............................................................................. |
296 |
Control-panel message types ................................................................... |
296 |
Control-panel messages .......................................................................... |
296 |
11.00.YY Internal clock error To continue, touch “OK” ................ |
296 |
13.80.A1 Jam in upper left door ............................................... |
296 |
13.80.D1 Jam in upper left door ............................................... |
297 |
13.80.FF Jam in upper left door ................................................ |
297 |
13.84.A1 Jam in upper bin ...................................................... |
297 |
13.84.FF Jam in upper bin ....................................................... |
297 |
13.89.31 Jam in Stapler .......................................................... |
298 |
13.A4.D4 Jam in lower right door ............................................. |
298 |
13.A4.D4 Jam in tray 4 ........................................................... |
299 |
13.A4.D5 Jam in lower right door ............................................. |
299 |
13.A4.D5 Jam in middle right door ........................................... |
300 |
13.A4.D6 Jam in lower right door ............................................. |
301 |
13.A4.D6 Jam in middle right door ........................................... |
301 |
13.A4.FF Jam in tray 4 or 13.A4.FF Jam in lower right door or |
|
13.A4.FF Jam in middle right door ............................................ |
302 |
13.A5.D5 Jam in tray 5 ........................................................... |
302 |
13.A5.D6 Jam in lower right door ............................................. |
303 |
13.A5.FF Jam in tray 5 or 13.A5.FF Jam in lower right door or |
|
13.A5.FF Jam tray 4 (inner flap) ............................................... |
303 |
13.A6.D6 Jam in tray 6 ........................................................... |
304 |
13.A6.FF Jam in tray 6 or 13.A6.FF Jam tray 5 (inner flap) .......... |
304 |
13.A7.D5 Jam in lower right door ............................................. |
305 |
13.A7.D5 Jam tray 4 (inner flap) .............................................. |
305 |
13.A7.D6 Jam tray 5 (inner flap) .............................................. |
306 |
13.A7.FF Jam in tray 4 or 13.A7.FF Jam in tray 5 or 13.A7.FF |
|
Jam in lower right door ............................................................ |
306 |
13.AA.EE Door open jam ........................................................ |
306 |
13.AB.EE Door open jam ......................................................... |
307 |
13.AC.EE Door open jam ........................................................ |
307 |
13.AD.EE Door open jam ........................................................ |
308 |
13.B2.AD Jam in top cover area ............................................... |
308 |
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xi |
13.B2.AX Jam in top cover area ............................................... |
309 |
13.B2.D1 Jam in tray 1 ........................................................... |
310 |
13.B2.D2 Jam in top cover area (tray 2) .................................... |
310 |
13.B2.D3 Jam in top cover area (tray 3) (no optional input |
|
devices installed) ..................................................................... |
311 |
13.B2.D3 Jam in top cover area (tray 3) (optional input devices |
|
installed) ................................................................................ |
312 |
13.B2.DD Jam in top cover area ............................................... |
312 |
13.B2.DX Jam in top cover area ............................................... |
313 |
13.B2.FF Jam in top cover area ................................................ |
314 |
13.B4.FF Jam in top cover area ................................................ |
314 |
13.B9.AX Fuser area jam ......................................................... |
315 |
13.B9.CX Fuser wrap jam ........................................................ |
315 |
13.B9.DD Fuser area jam (top cover) ........................................ |
316 |
13.B9.FF Jam in left door ......................................................... |
317 |
13.BA.EE Door open jam ......................................................... |
317 |
13.D1.DX Jam in left door ........................................................ |
317 |
13.D1.FF Jam in left door ......................................................... |
318 |
13.D3.00 Jam in top cover area ............................................... |
318 |
13.D3.DX Jam in duplexer ....................................................... |
319 |
13.D3.FF Jam in top cover area ................................................ |
319 |
13.DE.EE Jam in duplexer (during a print job) ............................ |
320 |
13.E1.DX Jam in left door ........................................................ |
320 |
13.E1.FF Jam in left door ......................................................... |
321 |
13.E6.AX Jam in left door ........................................................ |
321 |
13.E6.BD Jam in left door ........................................................ |
322 |
13.E6.BX Jam in left door ......................................................... |
322 |
13.E6.DX Jam in left door ........................................................ |
322 |
13.E6.FF ................................................................................ |
323 |
13.EA.EE Door open jam ......................................................... |
323 |
13.FF.FF ................................................................................ |
324 |
13.WX.YZ Fuser area jam (top cover) ....................................... |
324 |
20.00.00 Insufficient memory: <Device> To continue, touch “OK” 325
21.00.00 Page too complex To continue, touch “OK” ................. |
325 |
30.01.01 ............................................................................... |
325 |
30.01.06 ............................................................................... |
325 |
30.01.08 ............................................................................... |
326 |
30.01.41 ............................................................................... |
326 |
30.01.43 ............................................................................... |
326 |
30.01.44 ............................................................................... |
327 |
30.01.45 ............................................................................... |
327 |
xii |
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30.01.46 ............................................................................... |
327 |
30.03.14 ............................................................................... |
327 |
30.03.20 ............................................................................... |
328 |
30.03.22 ............................................................................... |
328 |
30.03.23 ............................................................................... |
328 |
30.03.30 ............................................................................... |
329 |
30.03.45 ............................................................................... |
329 |
31.01.47 ............................................................................... |
329 |
31.03.30 ............................................................................... |
329 |
31.03.31 ............................................................................... |
330 |
31.03.32 ............................................................................... |
330 |
31.08.A1 .............................................................................. |
331 |
31.08.A2 .............................................................................. |
331 |
31.08.A3 .............................................................................. |
331 |
31.13.01 ............................................................................... |
331 |
31.13.02 ............................................................................... |
332 |
31.13.13 ............................................................................... |
332 |
31.13.14 ............................................................................... |
333 |
31.13.15 ............................................................................... |
333 |
32.1C.XX ............................................................................... |
334 |
32.21.00 ............................................................................... |
338 |
33.01.01 ............................................................................... |
339 |
33.01.02 ............................................................................... |
339 |
33.01.03 ............................................................................... |
339 |
33.01.04 ............................................................................... |
339 |
33.01.05 ............................................................................... |
339 |
33.02.01 ............................................................................... |
340 |
33.02.02 ............................................................................... |
340 |
33.02.03 ............................................................................... |
340 |
33.03.01 ............................................................................... |
340 |
33.03.02 ............................................................................... |
341 |
33.WX.YZ Used board/disk installed ........................................ |
341 |
40.00.01 USB I/O buffer overflow To continue, touch “OK” ........ |
341 |
40.00.02 Embedded I/O buffer overflow To continue, touch |
|
“OK” ..................................................................................... |
341 |
40.00.03 EIO <X> buffer overflow To continue, touch “OK” ........ |
342 |
40.00.04 EIO <X> bad transmission To continue, touch “OK” ..... |
342 |
40.00.05 Embedded I/O bad transmission To continue, touch |
|
“OK” ..................................................................................... |
342 |
40.08.0X USB storage accessory removed ................................. |
342 |
40.0X.05 USB storage accessory removed ................................. |
342 |
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xiii |
41.03.YZ Unexpected size in Tray <X> ..................................... |
343 |
41.03.YZ Unexpected size in Tray <X> To use another tray, touch |
|
"Options" ............................................................................... |
343 |
41.05.YZ Unexpected type in Tray <X> ..................................... |
344 |
41.05.YZ Unexpected type in Tray <X> To use another tray, |
|
touch "Options" ...................................................................... |
345 |
41.WX.YZ Error To use another tray, touch "Options" ................. |
346 |
47.00.00 ............................................................................... |
347 |
47.00.XX ............................................................................... |
347 |
47.01.XX ............................................................................... |
348 |
47.02.XX ............................................................................... |
348 |
47.03.XX ............................................................................... |
348 |
47.04.XX ............................................................................... |
348 |
47.05.00 ............................................................................... |
349 |
47.06.XX ............................................................................... |
349 |
49.XX.YY Error To continue turn off then on ................................ |
349 |
50.WX.YZ Fuser error To continue turn off then on ...................... |
350 |
51.00.YY Error To continue turn off then on ................................ |
353 |
52.00.00 Error To continue turn off then on ............................... |
354 |
52.00.20 Error To continue turn off then on ............................... |
354 |
52.<XX>.00 Error To continue turn off then on ............................ |
354 |
54.XX.YY Error ....................................................................... |
355 |
55.XX.YY DC controller error To continue turn off then on ............ |
355 |
56.00.YY Error To continue turn off then on ................................ |
356 |
57.00.0X Error ....................................................................... |
356 |
58.00.02 environmental sensor malfunction ............................... |
356 |
58.00.04 Error To continue turn off then on ............................... |
357 |
59.00.00 Error To continue turn off then on ............................... |
357 |
59.00.20 Error To continue turn off then on ............................... |
357 |
59.00.30 Error To continue turn off then on ............................... |
357 |
59.00.40 Error To continue turn off then on ............................... |
358 |
59.05.50 Error To continue turn off then on ............................... |
358 |
59.05.60 Error To continue turn off then on ............................... |
358 |
60.00.0Y Tray <Y> lifting error ................................................ |
359 |
60.10.0Y Media input source <Y> pickup mechanism |
|
malfunction ............................................................................. |
360 |
62.00.00 No system To continue turn off then on ........................ |
361 |
66.80.02 Output accessory failure To continue turn off then on .... |
361 |
66.80.03 Output accessory failure To continue turn off then on .... |
361 |
66.80.19 Output accessory failure To continue turn off then on .... |
362 |
66.80.33 Output accessory failure To continue turn off then on .... |
362 |
xiv |
ENWW |
69.11.YY Error To continue, touch “OK” .................................... |
362 |
70.00.00 Error To continue turn off then on ............................... |
362 |
80.0X.YY Embedded Jetdirect Error ........................................... |
363 |
81.WX.00 Wireless Network Error To continue turn off then on .... |
364 |
81.WX.YZ Embedded JetDirect Error To continue turn off then on .. |
365 |
81.YY.YY EIO Error To continue turn off then on ......................... |
365 |
98.00.0X Corrupt data in X volume ........................................... |
366 |
99.00.01 Upgrade not performed file is corrupt ......................... |
366 |
99.00.02 Upgrade not performed timeout during receive ............ |
366 |
99.00.03 Upgrade not performed error writing to disk ................ |
367 |
99.00.04 Upgrade not performed timeout during receive ............ |
367 |
99.00.05 Upgrade not performed timeout during receive ............ |
367 |
99.00.06 Upgrade not performed error reading upgrade ............ |
367 |
99.00.07 Upgrade not performed error reading upgrade ............ |
368 |
99.00.08 Upgrade not performed error reading upgrade ............ |
368 |
99.00.09 Upgrade canceled by user ........................................ |
368 |
99.00.10 Upgrade canceled by user ........................................ |
368 |
99.00.11 Upgrade canceled by user ........................................ |
368 |
99.00.12 Upgrade not performed the file is invalid .................... |
369 |
99.00.13 Upgrade not performed the file is invalid .................... |
369 |
99.00.14 Upgrade not performed the file is invalid .................... |
369 |
99.00.2X ............................................................................... |
369 |
99.01.XX ............................................................................... |
370 |
99.02.01 ............................................................................... |
370 |
99.02.09 ............................................................................... |
371 |
99.09.60 Unsupported disk ..................................................... |
371 |
99.09.61 Unsupported disk ..................................................... |
371 |
99.09.62 Unknown disk .......................................................... |
371 |
99.09.63 Incorrect disk ........................................................... |
372 |
99.09.64 Disk malfunction ....................................................... |
372 |
99.09.65 Disk data error ......................................................... |
372 |
99.09.66 No disk installed ...................................................... |
372 |
99.09.67 Disk is not bootable please download firmware ........... |
372 |
99.09.68 ............................................................................... |
373 |
99.XX.YY ............................................................................... |
373 |
<Binname> full Remove all paper from bin ................................. |
373 |
Bad optional tray connection .................................................... |
373 |
Black Cartridge low ................................................................. |
374 |
Black Cartridge very low .......................................................... |
374 |
Black Cartridge very low To continue, touch “OK” ...................... |
374 |
Card slot device failure To clear touch “Clear” ........................... |
374 |
ENWW |
xv |
Card slot file operation failed To clear touch “Clear” ................... |
375 |
Card slot file system is full To clear touch “Clear” ........................ |
375 |
Card slot is write protected To clear touch “Clear” ...................... |
375 |
Card slot not initialized To clear touch “Clear” ........................... |
375 |
Cartridge ship mode ................................................................ |
375 |
Chosen personality not available To continue, touch “OK” ........... |
375 |
Cleaning disk <X>% complete Do not power off ......................... |
376 |
Close left door ........................................................................ |
376 |
Close right door ...................................................................... |
376 |
Close top cover ....................................................................... |
376 |
Data received ......................................................................... |
377 |
Disk full Delete stored jobs ........................................................ |
377 |
Disk low Delete stored jobs ....................................................... |
377 |
EIO <X> disk not functional ...................................................... |
377 |
EIO <X> disk spinning up ......................................................... |
378 |
EIO device failure To clear touch “Clear” ................................... |
378 |
EIO file operation failed To clear touch “Clear” .......................... |
378 |
EIO file system is full To clear touch “Clear” ............................... |
378 |
EIO is write protected To clear touch “Clear” .............................. |
379 |
EIO not initialized To clear touch “Clear” ................................... |
379 |
Event log is empty ................................................................... |
379 |
Fuser Kit Low .......................................................................... |
379 |
Fuser Kit very low .................................................................... |
379 |
Fuser Kit very low To continue, touch “OK” ................................ |
380 |
Incompatible <supply> ............................................................. |
380 |
Incompatible supplies .............................................................. |
380 |
Initializing... ........................................................................... |
380 |
Install Black Cartridge .............................................................. |
381 |
Install Fuser Unit ...................................................................... |
381 |
Install supplies ........................................................................ |
381 |
Internal disk device failure To clear touch “Clear” ....................... |
381 |
Internal disk file operation failed To clear touch “Clear” ............... |
382 |
Internal disk file system is full To clear touch “Clear” .................... |
382 |
Internal disk is write protected To clear touch “Clear” .................. |
382 |
Internal disk not found ............................................................. |
382 |
Internal disk not functional ........................................................ |
382 |
Internal disk not initialized To clear touch “Clear” ....................... |
382 |
Internal disk spinning up .......................................................... |
383 |
Load Tray 1 [Type] [Size] ......................................................... |
383 |
Load Tray 1 [Type] [Size] To continue, touch “OK” ...................... |
383 |
Load Tray <X>: [Size] .............................................................. |
383 |
xvi |
ENWW |
Load Tray <X>: [Size] To continue, touch “OK” .......................... |
384 |
Load Tray <X>: [Size] To use another tray, touch "Options" ......... |
384 |
Load Tray <X>: [Type], [Size] ................................................... |
384 |
Load Tray <X>: [Type], [Size] To use another tray, touch |
|
"Options" ............................................................................... |
385 |
Manually feed output stack Then touch "OK" to print second |
|
sides ...................................................................................... |
385 |
Manually feed: [Size] .............................................................. |
386 |
Manually feed: [Size] To continue, touch “OK” ........................... |
386 |
Manually feed: [Size] To use another tray, touch "Options" .......... |
386 |
Manually feed: [Type], [Size] To continue, touch “OK” ................ |
387 |
Manually feed: [Type], [Size] To use another tray, touch |
|
"Options" ............................................................................... |
387 |
Moving solenoid ..................................................................... |
387 |
Moving solenoid and motor ...................................................... |
387 |
No job to cancel ..................................................................... |
387 |
Output Bin full ......................................................................... |
388 |
Paperless mode ....................................................................... |
388 |
Printing Engine Test... .............................................................. |
388 |
Printing stopped To continue, touch “OK” ................................... |
388 |
RAM Disk device failure To clear touch “Clear” .......................... |
389 |
RAM Disk file operation failed To clear touch “Clear” .................. |
389 |
RAM Disk file system is full To clear touch “Clear” ....................... |
389 |
RAM Disk is write protected To clear touch “Clear” ..................... |
389 |
RAM Disk not initialized To clear touch “Clear” .......................... |
389 |
Remove cartridge lock ............................................................. |
389 |
Remove the toner cartridge ....................................................... |
390 |
Replace Black Cartridge ........................................................... |
390 |
Replace Fuser Kit ..................................................................... |
390 |
Replace supplies ..................................................................... |
391 |
ROM disk device failed To clear touch “Clear” ........................... |
391 |
ROM disk file operation failed To clear touch “Clear” .................. |
391 |
ROM disk file system is full To clear touch “Clear” ....................... |
391 |
ROM disk is write protected To clear touch “Clear” ..................... |
392 |
ROM disk not initialized To clear touch “Clear” .......................... |
392 |
Size mismatch in Tray <X> ....................................................... |
392 |
Standard bin full Remove all paper from bin ............................... |
392 |
Supplies low ........................................................................... |
393 |
Supplies very low To continue, touch “OK” ................................. |
393 |
Supply memory warning .......................................................... |
393 |
Tray <X> empty: [Size] ............................................................ |
393 |
ENWW |
xvii |
Tray <X> empty: [Type], [Size] ................................................. |
394 |
Tray <X> open ........................................................................ |
394 |
Tray <X> overfilled Remove excess paper .................................. |
394 |
Tray <X> overfilled To use another tray, touch "Options" ............. |
394 |
Type mismatch Tray <X> .......................................................... |
395 |
Unable to cancel firmware update job ....................................... |
395 |
Unable to install the firmware ................................................... |
395 |
Unsupported drive installed ...................................................... |
396 |
Unsupported supply in use ........................................................ |
396 |
Unsupported supply installed .................................................... |
396 |
Unsupported supply installed To continue, touch “OK” ................. |
396 |
Unsupported tray configuration ................................................. |
396 |
Unsupported USB accessory detected Remove USB accessory ....... |
397 |
Upgrade complete To continue turn off then on ........................... |
397 |
USB accessory needs too much power Remove USB and turn off |
|
then on .................................................................................. |
397 |
USB accessory not functional .................................................... |
397 |
USB hubs are not fully supported Some operations may not work |
|
properly ................................................................................. |
397 |
USB is write protected To clear touch “Clear” ............................. |
398 |
USB not initialized To clear touch “Clear” .................................. |
398 |
USB storage accessory removed Clearing any associated data ..... |
398 |
USB storage device failure To clear touch “Clear” ....................... |
398 |
USB storage file operation failed To clear touch “Clear” .............. |
398 |
USB storage file system is full To clear touch “Clear” ................... |
399 |
Used supply in use .................................................................. |
399 |
Used supply installed To continue, touch “OK” ............................ |
399 |
Event log messages ............................................................................................... |
400 |
Print or view an event log ........................................................................ |
401 |
Clear an event log .................................................................................. |
401 |
Event log message table .......................................................................... |
401 |
Clear jams .......................................................................................................................... |
404 |
Jam locations ........................................................................................................ |
404 |
Auto-navigation for clearing jams ............................................................................ |
407 |
Clear jams in the document feeder .......................................................................... |
407 |
Clear jams in the output-bin area ............................................................................ |
409 |
Clear jams in the stapler/stacker ............................................................................. |
409 |
Clear staple jams .................................................................................................. |
411 |
Clear jams in Tray 1 .............................................................................................. |
414 |
Clear jams in Tray 2 or Tray 3 ................................................................................ |
415 |
Clear jams in the 500-sheet trays ............................................................................ |
417 |
xviii |
ENWW |
Clear jams in the 3,500-sheet high-capacity tray ....................................................... |
418 |
Clear jams from the toner-cartridge area .................................................................. |
421 |
Clear jams in the fuser ........................................................................................... |
424 |
Clear jams from the duplexer .................................................................................. |
426 |
Solve paper-handling problems .............................................................................................. |
427 |
The product picks up multiple sheets of paper ........................................................... |
427 |
The product does not pick up paper ........................................................................ |
427 |
The document feeder jams, skews, or picks up multiple sheets of paper ....................... |
428 |
Use manual print modes ....................................................................................................... |
429 |
Print quality troubleshooting tools ........................................................................................... |
431 |
Repetitive defects measurements .............................................................................. |
431 |
Solve image-quality problems ................................................................................................ |
432 |
Image defect examples .......................................................................................... |
432 |
Clean the product ................................................................................................................ |
440 |
Print a cleaning page ............................................................................................ |
440 |
Check the scanner glass for dirt or smudges ............................................................. |
440 |
Clean the pickup rollers and separation pad in the document feeder ........................... |
442 |
Solve performance problems ................................................................................................. |
445 |
Solve connectivity problems ................................................................................................... |
446 |
Solve USB connection problems .............................................................................. |
446 |
Solve wired network problems ................................................................................ |
446 |
The product has a poor physical connection. ............................................. |
446 |
The computer is using the incorrect IP address for the product ...................... |
446 |
The computer is unable to communicate with the product ............................ |
447 |
The product is using incorrect link and duplex settings for the network .......... |
447 |
New software programs might be causing compatibility problems ................ |
447 |
The computer or workstation might be set up incorrectly .............................. |
447 |
The product is disabled, or other network settings are incorrect .................... |
447 |
Service mode functions ......................................................................................................... |
448 |
Service menu ........................................................................................................ |
448 |
Product resets ....................................................................................................... |
451 |
Restore factory-set defaults ....................................................................... |
451 |
Restore the service ID .............................................................................. |
451 |
Product cold reset ................................................................................... |
452 |
Format Disk and Partial Clean functions ................................................................... |
452 |
Active and repository firmware locations ................................................... |
452 |
Partial Clean ......................................................................................... |
453 |
Execute a 3 Partial Clean ......................................................... |
453 |
Format Disk ........................................................................................... |
454 |
Execute a 2 Format Disk ........................................................... |
454 |
Solve fax problems ............................................................................................................... |
455 |
ENWW |
xix |
Checklist for solving fax problems ........................................................................... |
455 |
What type of phone line are you using? .................................................... |
455 |
Are you using a surge-protection device? .................................................. |
455 |
Are you using a phone company voice-messaging service or an answering |
|
machine? .............................................................................................. |
456 |
Does your phone line have a call-waiting feature? ...................................... |
456 |
Check fax accessory status ..................................................................................... |
457 |
General fax problems ............................................................................................ |
458 |
Use Fax over VoIP networks .................................................................................... |
459 |
Problems with receiving faxes ................................................................................. |
460 |
Problems with sending faxes ................................................................................... |
462 |
Fax error codes .................................................................................................... |
464 |
Fax error messages on the product control panel ...................................................... |
464 |
Send-fax messages ................................................................................. |
465 |
Receive-fax messages ............................................................................. |
466 |
Service settings ..................................................................................................... |
467 |
Settings in the Troubleshooting menu ........................................................ |
467 |
Product upgrades ................................................................................................................. |
468 |
Determine the installed revision of firmware .............................................................. |
468 |
Perform a firmware upgrade ................................................................................... |
468 |
Embedded Web Server ........................................................................... |
468 |
USB storage device (Preboot menu) .......................................................... |
469 |
USB storage device (control-panel menu) ................................................... |
470 |
Appendix A Service and support ..................................................................................... |
471 |
Hewlett-Packard limited warranty statement ............................................................................. |
472 |
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ................. |
474 |
HP policy on non-HP supplies ................................................................................................ |
475 |
HP anticounterfeit Web site ................................................................................................... |
476 |
Data stored on the toner cartridge .......................................................................................... |
477 |
End User License Agreement .................................................................................................. |
478 |
OpenSSL ............................................................................................................................. |
481 |
Customer self-repair warranty service ..................................................................................... |
482 |
Customer support ................................................................................................................. |
483 |
Appendix B Product specifications ................................................................................... |
485 |
Physical specifications .......................................................................................................... |
486 |
Power consumption, electrical specifications, and acoustic emissions .......................................... |
486 |
Environmental specifications .................................................................................................. |
486 |
xx |
ENWW |
Appendix C Regulatory information ................................................................................. |
487 |
FCC regulations ................................................................................................................... |
488 |
Environmental product stewardship program ........................................................................... |
489 |
Protecting the environment ...................................................................................... |
489 |
Ozone production ................................................................................................. |
489 |
Power consumption ............................................................................................... |
489 |
Toner consumption ................................................................................................ |
489 |
Paper use ............................................................................................................. |
489 |
Plastics ................................................................................................................. |
489 |
HP LaserJet print supplies ....................................................................................... |
490 |
Return and recycling instructions ............................................................................. |
490 |
United States and Puerto Rico .................................................................. |
490 |
Multiple returns (more than one cartridge) .................................. |
490 |
Single returns .......................................................................... |
490 |
Shipping ................................................................................ |
490 |
Non-U.S. returns .................................................................................... |
491 |
Paper .................................................................................................................. |
491 |
Material restrictions ............................................................................................... |
491 |
Disposal of waste equipment by users ...................................................................... |
492 |
Electronic hardware recycling ................................................................................. |
492 |
Chemical substances ............................................................................................. |
492 |
Material Safety Data Sheet (MSDS) ......................................................................... |
492 |
For more information ............................................................................................. |
492 |
Declaration of conformity ...................................................................................................... |
494 |
Declaration of conformity (fax models) .................................................................................... |
496 |
Certificate of Volatility .......................................................................................................... |
498 |
Safety statements ................................................................................................................. |
500 |
Laser safety .......................................................................................................... |
500 |
Canadian DOC regulations .................................................................................... |
500 |
VCCI statement (Japan) .......................................................................................... |
500 |
Power cord instructions .......................................................................................... |
500 |
Power cord statement (Japan) ................................................................................. |
500 |
EMC statement (China) .......................................................................................... |
501 |
EMC statement (Korea) .......................................................................................... |
501 |
EMI statement (Taiwan) .......................................................................................... |
501 |
Laser statement for Finland ..................................................................................... |
501 |
GS statement (Germany) ........................................................................................ |
503 |
Substances Table (China) ....................................................................................... |
503 |
Restriction on Hazardous Substances statement (Turkey) ............................................. |
503 |
Restriction on Hazardous Substances statement (Ukraine) ........................................... |
503 |
Additional statements for telecom (fax) products ....................................................................... |
504 |
ENWW |
xxi |
EU Statement for Telecom Operation ....................................................................... |
504 |
New Zealand Telecom Statements ........................................................................... |
504 |
Additional FCC statement for telecom products (US) .................................................. |
504 |
Telephone Consumer Protection Act (US) .................................................................. |
505 |
Industry Canada CS-03 requirements ...................................................................... |
505 |
Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. |
506 |
Japan Telecom Mark ............................................................................................. |
506 |
Index ............................................................................................................................... |
507 |
xxii |
ENWW |
List of tables
Table 1-1 Operation sequence ............................................................................................................... |
3 |
Table 1-2 Motor locations ...................................................................................................................... |
7 |
Table 1-3 Fan locations ......................................................................................................................... |
9 |
Table 1-4 Low voltage power supply DC power specifications .................................................................. |
12 |
Table 1-5 Pickup, feed, and delivery system sensors and switches ............................................................. |
34 |
Table 1-6 Pickup, feed, and delivery system solenoid and motors ............................................................. |
36 |
Table 1-7 Media switch combinations ................................................................................................... |
39 |
Table 1-8 500-sheet paper feeder electrical components ......................................................................... |
58 |
Table 1-9 500-sheet paper feeder motors .............................................................................................. |
59 |
Table 1-10 500-sheet paper feeder pickup and feed components ............................................................. |
59 |
Table 1-11 500-sheet paper feeder media switch combinations ................................................................ |
61 |
Table 1-12 Paper deck electrical components ......................................................................................... |
67 |
Table 1-13 Paper deck motors .............................................................................................................. |
69 |
Table 1-14 Paper deck pickup-and-feed operation components ................................................................ |
70 |
Table 1-15 Paper deck media switch combinations ................................................................................. |
71 |
Table 1-16 HCI electrical components ................................................................................................... |
76 |
Table 1-17 HCI motors ........................................................................................................................ |
77 |
Table 1-18 HCI pickup-and-feed operation components ........................................................................... |
78 |
Table 1-19 Duplexer electrical components ............................................................................................ |
85 |
Table 1-20 Duplexer motor .................................................................................................................. |
86 |
Table 1-21 Duplexer fan ...................................................................................................................... |
87 |
Table 1-22 Duplexer reverse-and-feed components .................................................................................. |
88 |
Table 2-1 Preboot menu options (1 of 6) .............................................................................................. |
115 |
Table 2-2 Preboot menu options (2 of 6) .............................................................................................. |
117 |
Table 2-3 Preboot menu options (3 of 6) .............................................................................................. |
118 |
Table 2-4 Preboot menu options (4 of 6) .............................................................................................. |
119 |
Table 2-5 Preboot menu options (5 of 6) .............................................................................................. |
119 |
Table 2-6 Preboot menu options (6 of 6) .............................................................................................. |
120 |
Table 2-7 Troubleshooting flowchart .................................................................................................... |
122 |
Table 2-8 Heartbeat LED, status .......................................................................................................... |
134 |
Table 2-9 Paper-path sensors .............................................................................................................. |
139 |
Table 2-10 Manual sensor tests .......................................................................................................... |
140 |
ENWW |
xxiii |
Table 2-11 Tray/bin manual sensor test ............................................................................................... |
153 |
Table 2-12 Component tests ............................................................................................................... |
185 |
Table 2-13 1x500-sheet paper deck cross section ................................................................................. |
189 |
Table 2-14 3x500-sheet paper deck cross section ................................................................................. |
190 |
Table 2-15 3,500-sheet HCI cross section ............................................................................................ |
191 |
Table 2-16 Important information on the configuration pages ................................................................. |
220 |
Table 2-17 Reports menu ................................................................................................................... |
221 |
Table 2-18 General Settings menu ...................................................................................................... |
223 |
Table 2-19 Copy Settings menu .......................................................................................................... |
231 |
Table 2-20 Scan/Digital Send Settings menu ....................................................................................... |
238 |
Table 2-21 Fax Settings menu ............................................................................................................ |
250 |
Table 2-22 General Print Settings menu ............................................................................................... |
263 |
Table 2-23 Default Print Options menu ................................................................................................ |
266 |
Table 2-24 Display Settings menu ....................................................................................................... |
268 |
Table 2-25 Manage Supplies menu .................................................................................................... |
270 |
Table 2-26 Manage Trays menu ......................................................................................................... |
273 |
Table 2-27 Network Settings menu ..................................................................................................... |
275 |
Table 2-28 Jetdirect Menu .................................................................................................................. |
275 |
Table 2-29 Troubleshooting menu ....................................................................................................... |
289 |
Table 2-30 Backup/Restore menu ....................................................................................................... |
293 |
Table 2-31 Calibration/Cleaning menu ............................................................................................... |
294 |
Table 2-32 Print modes under the Adjust Paper Types sub menu ............................................................. |
429 |
Table 2-33 MP modes under the Optimize submenu ............................................................................. |
430 |
Table 2-34 Image defect examples ..................................................................................................... |
432 |
Table 2-35 Solve performance problems .............................................................................................. |
445 |
Table 2-36 Send-fax messages ........................................................................................................... |
465 |
Table 2-37 Receive-fax messages ........................................................................................................ |
466 |
Table B-1 Product dimensions and weights ........................................................................................... |
486 |
Table B-2 Product dimensions with all doors and trays fully opened ........................................................ |
486 |
Table B-3 Operating-environment specifications .................................................................................... |
486 |
xxiv |
ENWW |
List of figures
Figure 1-1 Function structure ................................................................................................................... |
2 |
Figure 1-2 Engine control system ............................................................................................................. |
4 |
Figure 1-3 DC controller PCA ................................................................................................................. |
5 |
Figure 1-4 Motor locations ..................................................................................................................... |
7 |
Figure 1-5 Fan locations ........................................................................................................................ |
9 |
Figure 1-6 Low-voltage power-supply PCA ............................................................................................. |
11 |
Figure 1-7 High-voltage power-supply PCA ............................................................................................ |
14 |
Figure 1-8 Fuser components ................................................................................................................ |
16 |
Figure 1-9 Fuser control system ............................................................................................................. |
17 |
Figure 1-10 Laser scanner system .......................................................................................................... |
21 |
Figure 1-11 Image-formation system ...................................................................................................... |
23 |
Figure 1-12 Image-formation components .............................................................................................. |
24 |
Figure 1-13 Image-formation process .................................................................................................... |
25 |
Figure 1-14 Primary charging ............................................................................................................... |
26 |
Figure 1-15 Laser-beam exposure ......................................................................................................... |
26 |
Figure 1-16 Developing ....................................................................................................................... |
27 |
Figure 1-17 Image transfer ................................................................................................................... |
27 |
Figure 1-18 Separation from the drum ................................................................................................... |
28 |
Figure 1-19 Fusing .............................................................................................................................. |
29 |
Figure 1-20 Drum cleaning .................................................................................................................. |
29 |
Figure 1-21 Toner cartridge components ................................................................................................ |
30 |
Figure 1-22 Drum discharge ................................................................................................................. |
31 |
Figure 1-23 Transfer roller cleaning ...................................................................................................... |
32 |
Figure 1-24 Pickup, feed, and delivery system ........................................................................................ |
33 |
Figure 1-25 Pickup, feed, and delivery system sensors and switches .......................................................... |
34 |
Figure 1-26 Pickup, feed, and delivery-system solenoid and motors ........................................................... |
36 |
Figure 1-27 Pickup-and-feed block ........................................................................................................ |
37 |
Figure 1-28 Cassette pickup mechanism ................................................................................................ |
38 |
Figure 1-29 Cassette lift operation ........................................................................................................ |
40 |
Figure 1-30 Cassette multiple-feed prevention ......................................................................................... |
41 |
Figure 1-31 MP tray pickup .................................................................................................................. |
42 |
Figure 1-32 MP tray multiple-feed prevention .......................................................................................... |
43 |
ENWW |
xxv |
Figure 1-33 Skew-feed prevention ......................................................................................................... |
45 |
Figure 1-34 Fuse and delivery block ...................................................................................................... |
47 |
Figure 1-35 Loop control ...................................................................................................................... |
48 |
Figure 1-36 Output bin media-full detection ............................................................................................ |
49 |
Figure 1-37 Product engine jam detection sensors and switches ................................................................ |
51 |
Figure 1-38 Document feeder path for single-sided documents .................................................................. |
55 |
Figure 1-39 Document feeder path for two-sided documents ..................................................................... |
56 |
Figure 1-40 500-sheet paper feeder paper path ..................................................................................... |
57 |
Figure 1-41 500-sheet paper feeder signal flow ..................................................................................... |
58 |
Figure 1-42 500-sheet paper feeder motor locations ............................................................................... |
58 |
Figure 1-43 500-sheet paper feeder pickup and feed components ............................................................ |
59 |
Figure 1-44 500-sheet paper feeder pickup and feed cassette pickup ....................................................... |
60 |
Figure 1-45 500-sheet paper feeder lift-up operation ............................................................................... |
61 |
Figure 1-46 500-sheet paper feeder multiple-feed prevention ................................................................... |
63 |
Figure 1-47 500-sheet paper feeder cassette jam detection sensor ............................................................ |
63 |
Figure 1-48 Paper deck paper path ...................................................................................................... |
66 |
Figure 1-49 Paper deck signal flow ....................................................................................................... |
67 |
Figure 1-50 Paper deck motors ............................................................................................................. |
69 |
Figure 1-51 Paper deck pickup-and-feed components .............................................................................. |
70 |
Figure 1-52 Paper deck lift-up operation ................................................................................................ |
72 |
Figure 1-53 Paper deck jam detection sensors ........................................................................................ |
73 |
Figure 1-54 HCI paper path ................................................................................................................. |
75 |
Figure 1-55 HCI signal flow ................................................................................................................. |
76 |
Figure 1-56 HCI motors ....................................................................................................................... |
77 |
Figure 1-57 HCI pickup-and-feed operation ............................................................................................ |
78 |
Figure 1-58 HCI lift-up operation .......................................................................................................... |
80 |
Figure 1-59 HCI jam detection sensors .................................................................................................. |
82 |
Figure 1-60 Duplexer paper path .......................................................................................................... |
84 |
Figure 1-61 Duplexer signal flow .......................................................................................................... |
85 |
Figure 1-62 Duplexer motor ................................................................................................................. |
86 |
Figure 1-63 Duplexer fan ..................................................................................................................... |
87 |
Figure 1-64 Duplexer reverse-and-feed operation .................................................................................... |
88 |
Figure 1-65 Duplexer side misregistration detection ................................................................................ |
90 |
Figure 1-66 Duplexer jam detection sensors ........................................................................................... |
92 |
Figure 1-67 Stapler/stacker paper path ................................................................................................. |
94 |
Figure 1-68 Stapler/stacker signal flow ................................................................................................. |
95 |
Figure 1-69 Stapler/stacker motor locations ........................................................................................... |
96 |
Figure 1-70 Stapler/stacker feed and delivery operation ......................................................................... |
98 |
Figure 1-71 Staple mode mode begins ................................................................................................ |
100 |
Figure 1-72 Jogger guide in the waiting position .................................................................................. |
101 |
Figure 1-73 Alignment-alienation motor separates output rollers .............................................................. |
102 |
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Figure 1-74 Jogger guide in the alignment position ............................................................................... |
103 |
Figure 1-75 Leading end alienation roller activates ............................................................................... |
103 |
Figure 1-76 Alignment complete ......................................................................................................... |
104 |
Figure 1-77 Jogger guide in the turnout position ................................................................................... |
105 |
Figure 1-78 Paper stack goes to the output bin ..................................................................................... |
105 |
Figure 1-79 Paper stack goes to the output bin in stacker mode .............................................................. |
106 |
Figure 1-80 Stapler/stacker jam sensors .............................................................................................. |
107 |
Figure 1-81 Stapler components ......................................................................................................... |
109 |
Figure 2-1 Touchscreen blank, white, or dim (no image) ........................................................................ |
127 |
Figure 2-2 Touchscreen is slow to respond or requires multiple presses to respond .................................... |
128 |
Figure 2-3 Touchscreen has an unresponsive zone ................................................................................ |
129 |
Figure 2-4 No control-panel sound ...................................................................................................... |
130 |
Figure 2-5 Home button is unresponsive .............................................................................................. |
131 |
Figure 2-6 Hardware integration pocket (HIP) is not functioning (control panel functional) .......................... |
132 |
Figure 2-7 Locating the engine-test-page switch ..................................................................................... |
136 |
Figure 2-8 Test the cartridge door switch ............................................................................................. |
142 |
Figure 2-9 Test the left door switch ...................................................................................................... |
143 |
Figure 2-10 Test the top sensor ........................................................................................................... |
146 |
Figure 2-11 Fuser loop sensor ............................................................................................................ |
147 |
Figure 2-12 Fuser output sensor .......................................................................................................... |
148 |
Figure 2-13 Duplex switchback sensor ................................................................................................. |
149 |
Figure 2-14 Duplexer refeed sensor .................................................................................................... |
150 |
Figure 2-15 Tray 4 feed sensor ........................................................................................................... |
151 |
Figure 2-16 Output sensor ................................................................................................................. |
152 |
Figure 2-17 Tray 1 paper sensor ........................................................................................................ |
155 |
Figure 2-18 Tray 2 paper sensor ........................................................................................................ |
156 |
Figure 2-19 Tray 2 paper surface sensor ............................................................................................. |
157 |
Figure 2-20 Tray 2 paper size switches ............................................................................................... |
158 |
Figure 2-21 Tray 3 paper sensor ........................................................................................................ |
159 |
Figure 2-22 Tray 3 paper surface sensor ............................................................................................. |
160 |
Figure 2-23 Tray 3 paper size switches ............................................................................................... |
161 |
Figure 2-24 Output bin full sensor ....................................................................................................... |
162 |
Figure 2-25 Tray 4 paper sensor ........................................................................................................ |
163 |
Figure 2-26 Tray 4 paper surface sensor ............................................................................................. |
164 |
Figure 2-27 Tray 4 paper size switches ............................................................................................... |
165 |
Figure 2-28 Tray 4 feed sensor ........................................................................................................... |
166 |
Figure 2-29 Lower right door sensor .................................................................................................... |
167 |
Figure 2-30 Test the Tray 4 door switch ............................................................................................... |
169 |
Figure 2-31 Tray 4 paper sensor ........................................................................................................ |
172 |
Figure 2-32 Tray 4 paper surface sensor ............................................................................................. |
173 |
Figure 2-33 Tray 4 paper size sensor .................................................................................................. |
174 |
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Figure 2-34 Tray 4 paper feed sensor ................................................................................................. |
175 |
Figure 2-35 Tray 4 door open sensor .................................................................................................. |
176 |
Figure 2-36 Tray 5 paper sensor ........................................................................................................ |
177 |
Figure 2-37 Tray paper surface sensor ................................................................................................ |
178 |
Figure 2-38 Tray 5 paper size sensor .................................................................................................. |
179 |
Figure 2-39 Tray 5 feed sensor ........................................................................................................... |
180 |
Figure 2-40 HCI exit sensor ................................................................................................................ |
181 |
Figure 2-41 Product cross section ........................................................................................................ |
187 |
Figure 2-42 Optional paper feeder (Tray 3 and Tray 4) cross section ...................................................... |
188 |
Figure 2-43 1x500-sheet paper deck cross section ................................................................................ |
189 |
Figure 2-44 3x500-sheet paper deck cross section ................................................................................ |
190 |
Figure 2-45 3,500-sheet HCI cross section ........................................................................................... |
191 |
Figure 2-46 DC controller connections ................................................................................................. |
192 |
Figure 2-47 Base product external components .................................................................................... |
194 |
Figure 2-48 1x500-sheet paper feeder external components .................................................................. |
195 |
Figure 2-49 1x500-sheet paper deck external components .................................................................... |
196 |
Figure 2-50 3x500-sheet paper deck external components .................................................................... |
197 |
Figure 2-51 3500-sheet paper deck (HCI) external components .............................................................. |
198 |
Figure 2-52 Duplexer external components .......................................................................................... |
199 |
Figure 2-53 Stapler/stacker external components ................................................................................. |
200 |
Figure 2-54 Major component locations (1 of 3) ................................................................................... |
201 |
Figure 2-55 Major component locations (2 of 3) ................................................................................... |
202 |
Figure 2-56 Major component locations (3 of 3) ................................................................................... |
202 |
Figure 2-57 PCA component locations ................................................................................................. |
203 |
Figure 2-58 Motor locations ............................................................................................................... |
203 |
Figure 2-59 Fan locations .................................................................................................................. |
204 |
Figure 2-60 Roller locations ............................................................................................................... |
204 |
Figure 2-61 Sensor locations (base product) ......................................................................................... |
205 |
Figure 2-62 Switch locations (base product) ......................................................................................... |
206 |
Figure 2-63 Solenoid location (base product) ....................................................................................... |
207 |
Figure 2-64 Clutch location (base product) ........................................................................................... |
207 |
Figure 2-65 1x500 paper feeder internal component locations ............................................................... |
208 |
Figure 2-66 1x500 paper deck internal component locations ................................................................. |
209 |
Figure 2-67 3x500 paper deck internal component locations ................................................................. |
210 |
Figure 2-68 3500-sheet paper deck (HCI) internal component locations (1 of 2) ....................................... |
211 |
Figure 2-69 3500-sheet paper deck (HCI) internal component locations (2 of 2) ....................................... |
212 |
Figure 2-70 Stapler/stacker internal component locations ...................................................................... |
213 |
Figure 2-71 General timing chart ........................................................................................................ |
214 |
Figure 2-72 General circuit diagram (1 of 2) ....................................................................................... |
215 |
Figure 2-73 General circuit diagram (2 of 2) ....................................................................................... |
216 |
Figure 2-74 Configuration page ......................................................................................................... |
218 |
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