Epson XP-970 Service Manual

5 (2)

User's Guide

Printing

Copying

Scanning

Maintaining the Printer

Solving Problems

NPD6179-02 EN

Contents

Guide to This Manual

Introduction to the Manuals. . . . . . . . . . . . . . . . . . .6 Searching for Information. . . . . . . . . . . . . . . . . . . . 6 Printing Only the Pages You Need. . . . . . . . . . . . . . 7 About T his Manual. . . . . . . . . . . . . . . . . . . . . . . . . 7 Marks and Symbols. . . . . . . . . . . . . . . . . . . . . . . 7 Notes on Screenshots and Illustrations. . . . . . . . . 8 Operating System References. . . . . . . . . . . . . . . . 8 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important Instructions

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer Advisories and Warnings. . . . . . . . . . . . . . 12

Advisories and Warnings for Setting Up/

Using the Printer. . . . . . . . . . . . . . . . . . . . . . . . 13 Advisories and Warnings for Using the

Printer with a Wireless Connection. . . . . . . . . . .14 Advisories and Warnings for Using Memory Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Advisories and Warnings for Using the Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Protecting Your Personal Information. . . . . . . . . . . 14

Part Names and Functions

Front 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Front 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Guide to the Control Panel

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Touch Screen Operations. . . . . . . . . . . . . . . . . . . . 21 Home Screen Conf iguration. . . . . . . . . . . . . . . . . . 22 Guide to the Network Icon. . . . . . . . . . . . . . . . . 23 Menu Screen Conf iguration. . . . . . . . . . . . . . . . . . 24 Basic Operations. . . . . . . . . . . . . . . . . . . . . . . . . . 25 Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . 25 Viewing Animations. . . . . . . . . . . . . . . . . . . . . . . 26 Displaying a Menu Appropriate to the Operation. . .27

Loading Papers and CD/DVDs

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Paper Handling Precautions. . . . . . . . . . . . . . . . 30 Notes on Loading Paper. . . . . . . . . . . . . . . . . . . 31 Paper Size and Type Settings. . . . . . . . . . . . . . . .31 Loading Papers. . . . . . . . . . . . . . . . . . . . . . . . . 33 Loading Envelopes. . . . . . . . . . . . . . . . . . . . . . . 41 Loading Various Paper. . . . . . . . . . . . . . . . . . . . 47

Loading a CD/DVD. . . . . . . . . . . . . . . . . . . . . . . . 48

Printable CD/DVDs. . . . . . . . . . . . . . . . . . . . . . 48

CD/DVD Handling Precautions. . . . . . . . . . . . . 48

Loading and Removing a CD/DVD. . . . . . . . . . .49

Placing Originals

Placing Originals on the scanner glass. . . . . . . . . . . 51

Inserting and Removing a Memory

Device

Inserting a Memory Card. . . . . . . . . . . . . . . . . . . . 54

Removing a Memory Card. . . . . . . . . . . . . . . . . . . 55

Inserting an External USB Device. . . . . . . . . . . . . . 55

Removing an External USB Device. . . . . . . . . . . . . 56

Printing

Printing Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Printing Photos from a Memory Device. . . . . . . 58 Printing Photos from a Computer. . . . . . . . . . . . 70 Printing Photos from Smart Devices (iOS). . . . . 71 Printing Photos from Smart Devices (Android). . 72 Printing Photos from a Digital Camera. . . . . . . . 74

Printing on Envelopes. . . . . . . . . . . . . . . . . . . . . . 75

Printing on Envelopes from a Computer (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Printing Documents. . . . . . . . . . . . . . . . . . . . . . . .76

Printing from a Computer - Windows. . . . . . . . . 76 Printing from a Computer - Mac OS. . . . . . . . . . 98 Printing Documents from Smart Devices (iOS) 108 Printing Documents from Smart Devices (Android). . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Printing Web Pages. . . . . . . . . . . . . . . . . . . . . . . 111

Printing Web Pages from a Computer. . . . . . . . 111 Printing Web Pages from Smart Devices. . . . . . 111

Printing Various Items. . . . . . . . . . . . . . . . . . . . . 112

Printing Paper with Patterns (Design Paper). . . 112

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Printing Lined Paper. . . . . . . . . . . . . . . . . . . . 113 Printing Writing Paper. . . . . . . . . . . . . . . . . . . 114 Printing a Schedule. . . . . . . . . . . . . . . . . . . . . 115 Printing Original Calendars with a Photo. . . . . 115 Printing a Message Card. . . . . . . . . . . . . . . . . . 116 Printing a Coloring Book Using Photos. . . . . . . 117

Printing Using a Cloud Service. . . . . . . . . . . . . . . 118

Registering to Epson Connect Service from

the Control Panel. . . . . . . . . . . . . . . . . . . . . . . 119

Copying

Copying Originals. . . . . . . . . . . . . . . . . . . . . . . . 121

Menu Options for Copying. . . . . . . . . . . . . . . . 122 Copying on 2-Sides. . . . . . . . . . . . . . . . . . . . . 124 Copying by Enlarging or Reducing. . . . . . . . . . 125 Copying Multiple Originals onto One Sheet. . . .126

Copying Photos. . . . . . . . . . . . . . . . . . . . . . . . . . 127

Menu Options for Paper and Print Settings

for Copying Photos. . . . . . . . . . . . . . . . . . . . . 128 Menu Options for Photo Adjustments for

Copying Photos. . . . . . . . . . . . . . . . . . . . . . . . 129

Copying ID card. . . . . . . . . . . . . . . . . . . . . . . . . 129

Copying Books. . . . . . . . . . . . . . . . . . . . . . . . . . .131

Copying Without Margins. . . . . . . . . . . . . . . . . . 132

Copying on a CD/DVD Label. . . . . . . . . . . . . . . . 133

Menu Options for Copy to CD/DVD. . . . . . . . .135

Scanning

Basic Information on Scanning. . . . . . . . . . . . . . . 137

What is a "Scan"?. . . . . . . . . . . . . . . . . . . . . . . 137 Scanning Uses. . . . . . . . . . . . . . . . . . . . . . . . . 137 Available Scanning Methods. . . . . . . . . . . . . . . 137 Recommended File Formats to Suit Your

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Recommended Resolutions to Suit Your

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Scanning Originals to a Memory Device. . . . . . . . 140

Scan Options for Scanning to a Memory Device 141 Advanced Options for Scanning to a Memory Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Scanning Originals to a Computer. . . . . . . . . . . . 142

Scanning from the Control Panel. . . . . . . . . . . 143 Scanning from a Computer. . . . . . . . . . . . . . . .144

Scanning Originals to the Cloud. . . . . . . . . . . . . . 144

Scan Options for Scanning to the Cloud. . . . . . 145 Advanced Options for Scanning to the Cloud. . 146

Scanning Originals Using WSD. . . . . . . . . . . . . . .146

Setting Up a WSD Port. . . . . . . . . . . . . . . . . . . 146

Scanning Originals to a Smart Device. . . . . . . . . . 148

Advanced Scanning. . . . . . . . . . . . . . . . . . . . . . . 151

Making Custom Settings for Scanning Using

the Control Panel. . . . . . . . . . . . . . . . . . . . . . . 151 Scanning Multiple Photos at the Same Time. . . 154

Saving and Sharing Data

Sharing Data on a Memory Device. . . . . . . . . . . . 157

Maintaining the Printer

Checking the Status of Consumables. . . . . . . . . . . 159

Checking the Status of Consumables

(Control Panel). . . . . . . . . . . . . . . . . . . . . . . . 159 Checking the Status of Consumables

(Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . .159 Checking the Status of Consumables (Mac OS). 159

Improving Paper Feeding Problems. . . . . . . . . . . .159

Improving Print, Copy, and Scan Quality. . . . . . . .161

Checking and Cleaning the Print Head. . . . . . . 161 Running Power Cleaning. . . . . . . . . . . . . . . . . 164 Preventing nozzle clogging. . . . . . . . . . . . . . . . 165 Aligning the Print Head. . . . . . . . . . . . . . . . . . 165 Cleaning the Paper Path for Ink Smears. . . . . . .166 Cleaning the Scanner Glass. . . . . . . . . . . . . . . .167 Cleaning the Translucent Film. . . . . . . . . . . . . 168

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . 170

Saving Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Installing or Uninstalling Applications Separately. 171

Installing the Applications Separately. . . . . . . . 171

Adding the Printer (for Mac OS Only). . . . . . . .174

Uninstalling Applications. . . . . . . . . . . . . . . . . 174

Updating Applications and Firmware. . . . . . . . 176

Transporting and Storing the Printer. . . . . . . . . . . 177

Solving Problems

T he Printer Does Not Work as Expected. . . . . . . . 181

T he Printer Does Not Turn On or Of f. . . . . . . . 181 Paper Does Not Feed Properly. . . . . . . . . . . . . 182 Cannot Print. . . . . . . . . . . . . . . . . . . . . . . . . . 186 Cannot Start Scanning. . . . . . . . . . . . . . . . . . . 203 Cannot Operate the Printer as Expected. . . . . . 213

A Message is Displayed on the LCD Screen. . . . . . 216

Paper Gets Jammed. . . . . . . . . . . . . . . . . . . . . . . 219

Removing Jammed Paper. . . . . . . . . . . . . . . . . 219

Preventing Paper Jams. . . . . . . . . . . . . . . . . . . 223

It is Time to Replace the Ink Cartridges. . . . . . . . . 224

Ink Cartridge Handling Precautions. . . . . . . . . 224

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Replacing Ink Cartridges. . . . . . . . . . . . . . . . . 226 Continue Printing Temporarily without

Replacing Ink Cartridges. . . . . . . . . . . . . . . . . 229

It is Time to Replace the Maintenance Box. . . . . . .232

Maintenance Box Handling Precautions. . . . . . 232

Replacing a Maintenance Box. . . . . . . . . . . . . . 232

Printing, Copying, and Scanning Quality is Poor. . 236

Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .236 Copy Quality is Poor. . . . . . . . . . . . . . . . . . . . 246 Scanned Image Problems. . . . . . . . . . . . . . . . . 254

Cannot Solve Problem After Trying All Solutions. .256

Cannot Solve Printing or Copying Problems. . . 256

Adding or Replacing the Computer or Devices

Connecting to a Printer that has been

Connected to the Network. . . . . . . . . . . . . . . . . . 259

Using a Network Printer from a Second

Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 Using a Network Printer from a Smart Device. . 260

Re-setting the Network Connection. . . . . . . . . . . 260

When Replacing the Wireless Router. . . . . . . . .260 When Changing the Computer. . . . . . . . . . . . . 261 Changing the Connection Method to the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Making Wi-Fi Settings from the Control Panel. .264

Connecting a Smart Device and Printer Directly

(Wi-Fi Direct). . . . . . . . . . . . . . . . . . . . . . . . . . . 268

About Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . 268 Connecting to an iPhone, iPad, or iPod touch using Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . . 268 Connecting to Android Devices Using Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Connecting to Devices other than iOS and Android Using Wi-Fi Direct. . . . . . . . . . . . . . . 274 Disconnecting Wi-Fi Direct (Simple AP) Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . 277 Changing the Wi-Fi Direct (Simple AP)

Settings Such as the SSID. . . . . . . . . . . . . . . . . 277

Checking the Network Connection Status. . . . . . . 278

Checking the Network Connection Status

from the Control Panel. . . . . . . . . . . . . . . . . . . 278 Printing a Network Connection Report. . . . . . . 279 Printing a Network Status Sheet. . . . . . . . . . . . 285

Product Information

Paper Information. . . . . . . . . . . . . . . . . . . . . . . . 288

Available Paper and Capacities. . . . . . . . . . . . . 288

Unavailable Paper Types. . . . . . . . . . . . . . . . . . 291

Consumable Products Information. . . . . . . . . . . . 292

Ink Cartridge Codes. . . . . . . . . . . . . . . . . . . . .292

Maintenance Box Code. . . . . . . . . . . . . . . . . . .292

Sof tware Information. . . . . . . . . . . . . . . . . . . . . . 293

Sof tware for Printing. . . . . . . . . . . . . . . . . . . . 293 Software for Scanning. . . . . . . . . . . . . . . . . . . .298 Software for Making Settings. . . . . . . . . . . . . . 300 Sof tware for Updating. . . . . . . . . . . . . . . . . . . 302

Settings Menu List. . . . . . . . . . . . . . . . . . . . . . . . 302

Supply Status. . . . . . . . . . . . . . . . . . . . . . . . . . 303

Basic Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 303

Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . 304

Network Settings. . . . . . . . . . . . . . . . . . . . . . . 305

Web Service Settings. . . . . . . . . . . . . . . . . . . . 307

File Sharing Setup. . . . . . . . . . . . . . . . . . . . . . 307

Camera Print Settings. . . . . . . . . . . . . . . . . . . .308

Guide Functions. . . . . . . . . . . . . . . . . . . . . . . .308

Customer Research. . . . . . . . . . . . . . . . . . . . . 309

Firmware Update. . . . . . . . . . . . . . . . . . . . . . . 309

Restore Default Settings. . . . . . . . . . . . . . . . . . 309

Product Specif ications. . . . . . . . . . . . . . . . . . . . . 310

Printer Specif ications. . . . . . . . . . . . . . . . . . . . 310 Scanner Specif ications. . . . . . . . . . . . . . . . . . . 311 Interface Specif ications. . . . . . . . . . . . . . . . . . . 312 Network Specif ications. . . . . . . . . . . . . . . . . . . 312 Supported T hird Party Services. . . . . . . . . . . . . 314 Memory Device Specif ications. . . . . . . . . . . . . 314 Supported Data Specif ications. . . . . . . . . . . . . .315 Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Electrical Specif ications. . . . . . . . . . . . . . . . . . 315 Environmental Specif ications. . . . . . . . . . . . . . 316 System Requirements. . . . . . . . . . . . . . . . . . . . 316

Regulatory Information. . . . . . . . . . . . . . . . . . . . 317

Standards and Approvals. . . . . . . . . . . . . . . . . 317 Restrictions on Copying. . . . . . . . . . . . . . . . . . 318

Where to Get Help

Technical Support Web Site. . . . . . . . . . . . . . . . . .321

Contacting Epson Support. . . . . . . . . . . . . . . . . . 321

Before Contacting Epson. . . . . . . . . . . . . . . . . 321 Help for Users in Europe. . . . . . . . . . . . . . . . . .321 Help for Users in Australia. . . . . . . . . . . . . . . . 321 Help for Users in New Zealand. . . . . . . . . . . . . 322

4

Guide to This Manual

Introduction to the Manuals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Searching for Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Printing Only the Pages You Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About T his Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Guide to This Manual > Searching for Information

Introduction to the Manuals

The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications.

Start Here (paper manual)

Provides you with information on setting up the printer, installing the software, using the printer, solving problems, and so on.

User's Guide (digital manual)

This manual. Provides overall information and instructions on using the printer, on network settings when using the printer on a network, and on solving problems.

You can obtain the latest versions of the above manuals with the following methods.

Paper manual

Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support website at http://support.epson.net/.

Digital manual

This manual is available in PDF and HTML versions. You can view the HTML version from the epson.sn support page. Start EPSON Software Updater on your computer to view the PDF version. EPSON Software Updater checks for available updates of Epson software applications and the digital manuals, and allows you to download the latest ones.

http://epson.sn

Related Information

& “Application for Updating Software and Firmware (EPSON Software Updater)” on page 302

Searching for Information

The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific ections using the bookmarks. This section explains how to use a PDF manual that has been opened in Adobe Reader X on your computer.

Searching by keyword

Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.

6

Guide to This Manual > About This Manual > Marks and Symbols

Jumping directly from bookmarks

Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.

Windows: Hold down Alt. and then press .

Mac OS: Hold down the command key, and then press .

Printing Only the Pages You Need

You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

To specify a series of pages, enter a hyphen between the start page and the end page. Example: 20-25

To specify pages that are not in series, divide the pages with commas. Example: 5, 10, 15

About This Manual

This section explains the meaning of marks and symbols, notes on descriptions, and operating system reference information used in this manual.

Marks and Symbols

!Caution:

Instructions that must be followed carefully to avoid bodily injury.

7

Guide to This Manual > Trademarks

cImportant:

Instructions that must be observed to avoid damage to your equipment.

Note:

Provides complementary and reference information.

Related Information

& Links to related sections.

Notes on Screenshots and Illustrations

Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

Illustrations used in this manual are examples only. Although there may be slight differences depending on themodel, the method of operation is the same.

Some of the menu items on the LCD screen vary depending on the model and settings.

You can read the QR code using dedicated app.

Operating System References

Windows

In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.

Microsoft® Windows® 10 operating system

Microsoft® Windows® 8.1 operating system

Microsoft® Windows® 8 operating system

Microsoft® Windows® 7 operating system

Microsoft® Windows Vista® operating system

Microsoft® Windows® XP operating system

Microsoft® Windows® XP Professional x64 Edition operating system

Mac OS

In this manual, "Mac OS" is used to refer to macOS Mojave, macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.

Trademarks

EPSON®is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation.

Epson Scan 2 software is based in part on the work of the Independent JPEG Group.

8

Guide to This Manual > Copyright

libtiff

Copyright © 1988-1997 Sam Leffler Copyright © 1991-1997 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

SDXC Logo is a trademark of SD-3C, LLC.

PictBridge is a trademark.

QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

Intel® is a registered trademark of Intel Corporation.

Microsoft®, Windows®, and Windows Vista®are registered trademarks of Microsoft Corporation.

Apple, Macintosh, macOS, OS X, Bonjour, ColorSync, Safari, AirPrint, the AirPrint Logo, iPad, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

Google Cloud Print, Chrome, Chrome OS, Google Play and Android are trademarks of Google LLC.

Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

Copyright

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information herein. The

9

Guide to This Manual > Copyright

information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

© 2019 Seiko Epson Corporation

The contents of this manual and the specifications of this product are subject to change without notice.

10

Important Instructions

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer Advisories and Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting Your Personal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Important Instructions > Printer Advisories and Warnings

Safety Instructions

Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future reference. Also, be sure to follow all warnings and instructions marked on the printer.

Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols.

http://support.epson.net/symbols

Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

Be sure your AC power cord meets the relevant local safety standard.

Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by yourself, except as specifically explained in the printer's manuals.

Unplug the printer and refer servicing to qualified service personnel under the following conditions:

The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust controls that are not covered by the operating instructions.

Place the printer near a wall outlet where the plug can be easily unplugged.

Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity.

Take care not to spill liquid on the printer and not to handle the printer with wet hands.

Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely affect the operation of cardiac pacemakers.

If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately.

Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.

If ink gets on your skin, wash the area thoroughly with soap and water.

If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately.

If ink gets into your mouth, see a doctor right away.

Do not disassemble the ink cartridge and the maintenance box; otherwise ink may get into your eyes or on your skin.

Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear their labels. Doing so may cause ink leakage.

Keep ink cartridges and maintenance box out of the reach of children.

Printer Advisories and Warnings

Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference.

12

Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Setting Up/Using the

Advisories and Warnings for Setting Up/Using the Printer

Do not block or cover the vents and openings in the printer.

Use only the type of power source indicated on the printer's label.

Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

Avoid electrical outlets controlled by wall switches or automatic timers.

Keep the entire computer system away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones.

The power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over. Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter and leave the transformer.

If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.

If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short-circuit protection and over-current protection for the printer.

When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

Place the printer on a flat, stable surface that extends beyond the base of the printer in all directions. The printer will not operate properly if it is tilted at an angle.

When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

Allow space above the printer so that you can fully raise the document cover.

Leave enough space in front of the printer for the paper to be fully ejected.

Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources.

Do not insert objects through the slots in the printer.

Do not put your hand inside the printer during printing.

Do not touch the white flat cable inside the printer.

Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may cause fire.

Do not move the print head by hand; otherwise, you may damage the printer.

Be careful not to trap your fingers when closing the scanner unit.

Do not press too hard on the scanner glass when placing the originals.

Always turn the printer off using the P button. Do not unplug the printer or turn off the power at the outlet until the P light stops flashing.

Before transporting the printer, make sure that the print head is in the home (far right) position and the ink cartridges are in place.

If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

13

Important Instructions > Protecting Your Personal Information

Advisories and Warnings for Using the Printer with a Wireless Connection

Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.

Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms, and could lead to accidents due to malfunction. When using this printer near automatically controlled devices, follow all posted warnings and directions on these devices.

Advisories and Warnings for Using Memory Cards

Do not remove a memory card or turn off the printer while the memory card light is flashing.

The methods for using memory cards vary according to card type. Be sure to refer to the manual packaged with your memory card for details.

Use only memory cards compatible with the printer.

Advisories and Warnings for Using the Touchscreen

The LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven brightness. These are normal and do not indicate that it is damaged in any way.

Only use a dry, soft cloth for cleaning. Do not use liquid or chemical cleaners.

The exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel surface chips or cracks, and do not touch or attempt to remove the broken pieces.

Press the touchscreen gently with your finger. Do not press force or operate with your nails.

Do not use sharp objects such as ball point pens or sharp pencils to perform operations.

Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause performance to deteriorate.

Protecting Your Personal Information

When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings > Restore Default Settings > All Settings on the control panel.

14

Part Names and Functions

Front 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Front 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Epson XP-970 Service Manual

Part Names and Functions > Front 2

Front 1

A

Rear paper feed slot

Load one sheet of paper at a time by hand.

 

 

 

B

Paper support

Supports loaded paper.

 

 

 

C

Rear paper feed slot cover

Prevents foreign substances from entering the printer. This cover should

 

 

usually be closed.

 

 

 

D

Edge guide

Feeds the paper straight into the printer. Slide to the edges of the paper.

 

 

 

E

CD/DVD tray

When printing on a CD/DVD, remove this from the bottom of the printer,

 

 

place a CD/DVD, and insert it into the CD/DVD tray slot. When not printing

 

 

on a CD/DVD, store it in the bottom of the printer without placing a CD/DVD.

 

 

 

Front 2

A

P(Power button/light)

Turns the printer on or off. Unplug the power cord after checking that the

 

 

power light is off.

 

 

 

16

Part Names and Functions > Front 3

B

Ink cartridge holder

Install the ink cartridges. Ink is ejected from the print head nozzles

 

 

underneath.

 

 

 

C

Scanner unit

Scans placed originals. Open to replace the ink cartridges or to remove

 

 

jammed paper. This unit should usually be kept closed.

 

 

 

D

Control panel

Indicates the printer's status and allows you to make print settings.

 

 

 

E

CD/DVD tray slot

Insert the CD/DVD tray with a CD/DVD placed on it for label printing into this

 

 

slot.

 

 

 

F

Maintenance box cover

Remove when replacing the maintenance box. The maintenance box is a

 

 

container that collects a very small amount of surplus ink during cleaning or

 

 

printing.

 

 

 

Front 3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A

Front cover

 

 

 

 

Open to load paper in the paper cassette.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

B

Output tray

 

 

 

 

Holds the ejected paper. When you start printing, this tray is ejected

 

 

 

 

 

 

 

 

 

 

automatically. If you tap Yes on the screen displayed when the printer is

 

 

 

 

 

 

 

 

 

 

turned off, it is stored automatically. To store the tray manually,tap

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

on the home screen.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

C

Paper cassette 1

 

 

 

 

Loads paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D

Paper cassette 2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E

Edge guide

 

 

 

 

Feeds the paper straight into the printer. Slide to the edges of the paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

17

Part Names and Functions > Rear

Front 4

A

Document cover

Blocks external light while scanning.

 

 

 

B

Scanner glass

Place the originals.

 

 

 

C

SD card slot

Insert a memory card.

 

 

 

D

External interface USB port

Connects an external storage device or a PictBridge capable device.

 

 

 

Rear

18

Part Names and Functions > Rear

A

AC inlet

Connects the power cord.

 

 

 

B

Rear cover

Remove when removing jammed paper.

 

 

 

C

LAN port

Connects a LAN cable.

 

 

 

D

USB port

Connects a USB cable to connect with a computer.

 

 

 

E

Vent

Releases heat from the inside of the printer. Vents are on the bottom right,

 

 

bottom left, and on the right-hand side. Do not cover the vents when placing

 

 

the printer.

 

 

 

19

Guide to the Control Panel

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Touch Screen Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Home Screen Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Menu Screen Conf iguration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Basic Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Viewing Animations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Displaying a Menu Appropriate to the Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Guide to the Control Panel > Touch Screen Operations

Control Panel

You can change the angle of the control panel.

Touch Screen Operations

The touchscreen is compatible with the following operations.

Tap

Press or select the items or the icons.

Flick

Scroll the screen swiftly.

Slide

Hold and move the items around.

Pinch in

Zoom in or zoom out of the preview image on the control panel when printing

Pinch out

photos.

 

21

Guide to the Control Panel > Home Screen Configuration

Home Screen Configuration

A

 

Displays the Supply Status screen.

 

 

You can check the approximate ink levels and the approximate service life of the maintenance

 

 

box. You can also replace the ink cartridges or print the supply status sheet.

 

 

 

B

 

Displays the network connection status. See the following for more details.

 

 

“Guide to the Network Icon” on page 23

 

 

 

C

 

Indicates that Quiet Mode is set for the printer. When this feature is enabled, the noise made by

 

 

printer operations is reduced, but print speed may slow down. However, noises may not be

 

 

reduced depending on the selected paper type and print quality. Tap to change the setting. You

 

 

can also make this setting from the Settings menu.

 

 

Settings > Printer Settings > Quiet Mode

 

 

 

D

 

Displays the Help screen. You can view the operating instructions or the solutions to problems.

 

 

 

22

Guide to the Control Panel > Home Screen Configuration > Guide to the Network Icon

E

Displays each menu.

 

Copy

 

Allows you to copy documents and photos.

 

Print Photos

 

Allows you to print photos on a memory device such as a memory card or a USB flash drive.

 

Scan

 

Allows you to scan documents or photos and save them to a memory device or a computer.

 

Various Prints

 

Allows you to make various copies and to print design paper or a wide variety of original items.

 

Settings

 

Allows you to make settings related to maintenance, printer settings, and operations.

 

Maintenance

 

Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing

 

a nozzle check pattern and performing head cleaning, and improving blurring or banding in your printouts by

 

aligning the print head.

 

Smartphone connect

 

Displays the menu to connect the printer to your smart device or tablet.

 

 

 

F

 

Scrolls the screen to the right.

 

 

 

G

 

Stores the output tray.

 

 

 

Guide to the Network Icon

The printer is not connected to a wired (Ethernet) network or unset it.

The printer is connected to a wired (Ethernet) network.

The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network.

The printer is connected to a wireless (Wi-Fi) network.

The number of bars indicates the signal strength of the connection. The more bars there are, the stronger the connection.

The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.

Select the icon to display the Network Connection Settings screen.

23

Guide to the Control Panel > Menu Screen Configuration

When the printer is not connected to the network yet.

Select the icon of the method you want to use to connect, and then tap Start Setup on the next screen to display the setting menu.

When the printer is connected to the network already.

Displays the information of the network settings such as the printer's IP address.

You can also make this setting from the Settings menu.

Settings > Network Settings > Wi-Fi Setup

Menu Screen Configuration

A

Returns to the previous screen.

 

 

B

Switches the list of settings using the tabs. The tab on the left displays frequently used items. The Advanced

 

Settings tab displays other items that you can set as necessary.

 

 

C

Displays the list of setting items. Make settings by selecting the item or adding a check mark.

 

Grayed out items are not available. Select the item to check why it is unavailable.

 

 

24

Guide to the Control Panel > Entering Characters

D Starts operations using the current settings. Items vary depending on the menu.

Copies

Displays the on-screen keypad allowing you to enter the number of copies.

 

 

Preview

Displays a preview of the image before printing, copying, or scanning.

 

 

x

Starts printing, copying, or scanning.

 

 

Basic Operations

Tap anywhere on the setting item to switch it on and off.

Tap the input field to enter the value, name and so on.

Entering Characters

You can enter characters and symbols by using on-screen keyboard when you make network settings and so on.

25

Guide to the Control Panel > Viewing Animations

A

Indicates the character count.

 

 

B

Moves the cursor to the input position.

 

 

C

Switches between upper case and lower case.

 

 

D

Switches the character type.

 

AB: Alphabet

 

1#: Numbers and symbols

 

 

E

Changes the keyboard layout.

 

 

F

Enters frequently used email domain addresses or URLs by simply selecting the item.

 

 

G

Enters a space.

 

 

H

Enters character.

 

 

I

Deletes a character to the left. Deletes a character to the right when the cursor is at the start of the line and there are

 

no characters to the left.

 

 

J

Switches the character type.

 

abc: Alphabet

 

123: Numbers

 

#+=: Symbols

 

 

Viewing Animations

You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen.

Tap : Displays the help screen. Tap How To and select the items that you want to view.

26

Guide to the Control Panel > Displaying a Menu Appropriate to the Operation

Select How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the animation depends on the printer model.

A

Indicates the total number of steps and the current step number.

 

In the example above, it shows step 2 from 6 steps.

 

 

B

Returns to the previous step.

 

 

C

Indicates your progress through the current step. The animation repeats when the progress bar reaches the end.

 

 

D

Moves to next step.

 

 

Displaying a Menu Appropriate to the Operation

The printer automatically displays menus appropriate to your operation. If you want to stop the feature, disable the

Auto Selection Mode setting.

Settings > Guide Functions > Auto Selection Mode

27

Guide to the Control Panel > Displaying a Menu Appropriate to the Operation

Insert an external memory device such as a memory card or a USB device.

Open the document cover and place originals.

28

Loading Papers and CD/DVDs

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Loading a CD/DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Loading Papers and CD/DVDs > Loading Paper > Paper Handling Precautions

Loading Paper

Paper Handling Precautions

Read the instruction sheets supplied with the paper.

Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause paper jams and smears on the printout.

Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of preprinted paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams continue.

Fan and align the edges of the envelopes before loading. When the stacked envelopes are puffed up with air, press them down to flatten them before loading.

Related Information

& “Unavailable Paper Types” on page 291

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