Denon AVR-1610, AVR-1620, AVR-590, AVR-1910, AVR-790 Service Bulletin

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin

No. : DZ10-034

Date: April 26, 2010

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Model: No Audio condition: AVR-1610, AVR-1620, AVR-590, AVR-1910,

AVR-790, AVR-2310CI, AVR-890, AVR-3310CI, AVR-990, AVR-4310CI, AVR-

4810CI, S-5BD

No Video Condition: AVR-891

Subject: 1) No Sound output when A/V amplifiers connect to Samsung’s

New BD players (BD-C6900) with HDMI.

2) No Video output when A/V amplifiers connect to Samsung’s New BD players

(only BD-C6900 for world wide) with HDMI.

Countermeasure is applicable only upon claim from the customer.

Symptom: 1) About No Audio condition: The sound is not outputting from A/V

amplifier in "Dolby TrueHD" or "DTS-HD Master Audio" when A/V amplifier

connects to Samsung New BD player (only the model BD-C6900, BD-C8500 and

BD-C8200) with HDMI.

2) About No Video condition: When Samsung’s New BD player (only the model

BD-C6900) connects to A/V amplifier, and A/V amplifier connects to 3D TV with

HDMI. A picture is not displayed when customer plays the 3D Blu-ray Disc

(Monster vs. ALIENS) includes the New Samsung BD player (BD-C6900).

Solution:

1) About No Sound: The malfunction occurred due to bugs in the

HDMI chip of Samsung’s New BD players (only the model BD-C6900 in the

USA).

2) About No Video: The malfunction occurred due to bugs in the firmware of

Samsung New BD player (BD-C6900).

COUNTERMEASURE: 1) About No Sound: Samsung tried to modify the HDMI

chip, but they can not improve it. Therefore D&M improved the software so that

the unit operates properly. Please refer to the following Service Information.

2) About No Video: By May 2010, Samsung will improve the firmware of New BD

players (only BD-C6900).

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