100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : DZ09-362
Date: April 16, 2010
_____________________________________________________________
Model: AVR-1910, AVR-790
Subject: Correction of the Firmware via DFW (D&M Firmware Writer).
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) Crackling noise on surround back speakers during playback of DTS-HD-MSTR 6.1 disc.
2)There is the case that a sound does not output from subwoofer when turning on the power of the unit in the state that Multi EQ is enabled.
3)The unit can not off the "Audio MUTE" depending on a timing of "MUTE demand signal "from HDMI Receiver.
3-1) problems (no sound) with the new firmware update (DZ09-213) 3-2) HDMI-interoperability issue with Humax Foxstat DVR.
3-3) HDMI-interoperability issue with HUMAX Foxsat STB 3-4) loss of audio output from the 2310
4)"HDMI input" does not works when connect a Sky box by Thompson HD.
5)The sound of HD audio part is not output by combining BD-C6900 (by Samsung) and AVR-3310.
Solution: We corrected the firmware so that no malfunction occurs.
METHOD OF UPDATING the firmware via RS232C
We will supply the following program files for updating the subject models.
Please refer to the Instruction Manual for updating.
DFW software
DFW_0037_AVR_AVC1910_AVR790_(Rev.1.0.6).exe:
Firmware Update Program
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document.
Loading...