Blackberry STORM 9530 SMARTPHONE Manual

User Guide
BlackBerry Storm 9530 Smartphone
Version: 4.7
SWD-490426-0909090640-001
Contents
Shortcuts....................................................................................................................................................................................................................................... 9
BlackBerry basics shortcuts................................................................................................................................................................................................................. 9
Phone shortcuts..................................................................................................................................................................................................................................... 9
Media shortcuts...................................................................................................................................................................................................................................... 9
Typing shortcuts..................................................................................................................................................................................................................................... 9
Phone............................................................................................................................................................................................................................................. 11
Voice mail................................................................................................................................................................................................................................................ 14
Speed dial................................................................................................................................................................................................................................................ 14
Voice dialing........................................................................................................................................................................................................................................... 15
Conference calls..................................................................................................................................................................................................................................... 17
Call logs................................................................................................................................................................................................................................................... 18
Call waiting............................................................................................................................................................................................................................................. 19
Call forwarding....................................................................................................................................................................................................................................... 20
Smart dialing.......................................................................................................................................................................................................................................... 21
TTY support............................................................................................................................................................................................................................................. 22
Multiple phone numbers....................................................................................................................................................................................................................... 23
Phone options......................................................................................................................................................................................................................................... 23
Phone shortcuts..................................................................................................................................................................................................................................... 25
Phone troubleshooting.......................................................................................................................................................................................................................... 25
Messages....................................................................................................................................................................................................................................... 29
Message basics...................................................................................................................................................................................................................................... 29
Email messages...................................................................................................................................................................................................................................... 34
PIN messages......................................................................................................................................................................................................................................... 40
SMS text messages................................................................................................................................................................................................................................ 41
MMS messages....................................................................................................................................................................................................................................... 43
Message list options.............................................................................................................................................................................................................................. 46
S/MIME-protected messages.............................................................................................................................................................................................................. 50
PGP protected messages...................................................................................................................................................................................................................... 57
Message troubleshooting..................................................................................................................................................................................................................... 62
Attachments................................................................................................................................................................................................................................. 67
Attachment basics................................................................................................................................................................................................................................. 67
Document attachments........................................................................................................................................................................................................................ 69
Spreadsheet attachments.................................................................................................................................................................................................................... 69
Media attachments................................................................................................................................................................................................................................ 70
Presentation attachments.................................................................................................................................................................................................................... 71
vCard contact attachments.................................................................................................................................................................................................................. 72
Attachment troubleshooting................................................................................................................................................................................................................ 72
Camera and video camera......................................................................................................................................................................................................... 73
Take a picture......................................................................................................................................................................................................................................... 73
Pan a picture........................................................................................................................................................................................................................................... 73
Zoom in to or out from a picture.......................................................................................................................................................................................................... 73
Record a video........................................................................................................................................................................................................................................ 73
Camera and video camera options...................................................................................................................................................................................................... 74
Camera shortcuts................................................................................................................................................................................................................................... 75
Camera and video camera troubleshooting....................................................................................................................................................................................... 75
Media............................................................................................................................................................................................................................................. 77
Transferring and downloading media files........................................................................................................................................................................................ 77
Playing media files and recording voice notes.................................................................................................................................................................................. 79
Managing media files............................................................................................................................................................................................................................ 81
Viewing pictures.................................................................................................................................................................................................................................... 84
Managing pictures................................................................................................................................................................................................................................. 85
Media card and file transfer options................................................................................................................................................................................................... 87
Media shortcuts...................................................................................................................................................................................................................................... 89
Media troubleshooting.......................................................................................................................................................................................................................... 89
Browser.......................................................................................................................................................................................................................................... 91
Browser basics........................................................................................................................................................................................................................................ 91
Browser bookmarks............................................................................................................................................................................................................................... 94
Web feeds................................................................................................................................................................................................................................................ 96
Browser options...................................................................................................................................................................................................................................... 98
Browser troubleshooting...................................................................................................................................................................................................................... 104
Date, time, and alarm................................................................................................................................................................................................................. 105
Set the date and time............................................................................................................................................................................................................................ 105
Get the date and time from the wireless network automatically................................................................................................................................................... 105
Change what appears on the display when your device is charging............................................................................................................................................ 105
Change the clock face........................................................................................................................................................................................................................... 105
Display a second time zone.................................................................................................................................................................................................................. 106
Turn on bedside clock mode................................................................................................................................................................................................................. 106
Set options for bedside clock mode.................................................................................................................................................................................................... 106
Turn on the alarm................................................................................................................................................................................................................................... 106
Silence the alarm................................................................................................................................................................................................................................... 107
Change alarm notification options..................................................................................................................................................................................................... 107
Use the stopwatch................................................................................................................................................................................................................................. 107
Set the timer........................................................................................................................................................................................................................................... 107
Change timer notification options...................................................................................................................................................................................................... 108
Date, time, and alarm troubleshooting............................................................................................................................................................................................... 108
Personal organizer...................................................................................................................................................................................................................... 109
Contacts.................................................................................................................................................................................................................................................. 109
Calendar.................................................................................................................................................................................................................................................. 115
Memos..................................................................................................................................................................................................................................................... 125
Categories............................................................................................................................................................................................................................................... 127
Calculator................................................................................................................................................................................................................................................ 128
Notifications................................................................................................................................................................................................................................ 129
Notification basics................................................................................................................................................................................................................................. 129
LED notification...................................................................................................................................................................................................................................... 131
Typing............................................................................................................................................................................................................................................ 133
Typing basics.......................................................................................................................................................................................................................................... 133
Typing input methods........................................................................................................................................................................................................................... 135
Spelling checker..................................................................................................................................................................................................................................... 137
AutoText.................................................................................................................................................................................................................................................. 141
Typing shortcuts..................................................................................................................................................................................................................................... 142
Typing troubleshooting......................................................................................................................................................................................................................... 142
Display and keyboard................................................................................................................................................................................................................. 145
Backlighting............................................................................................................................................................................................................................................ 145
Display options....................................................................................................................................................................................................................................... 145
Keyboard options................................................................................................................................................................................................................................... 147
Themes.................................................................................................................................................................................................................................................... 148
Accessibility options.............................................................................................................................................................................................................................. 149
Display troubleshooting........................................................................................................................................................................................................................ 149
Search............................................................................................................................................................................................................................................ 151
Messages, attachments, and web pages............................................................................................................................................................................................ 151
Organizer data....................................................................................................................................................................................................................................... 153
Synchronization........................................................................................................................................................................................................................... 155
About synchronization.......................................................................................................................................................................................................................... 155
Reconcile email messages over the wireless network..................................................................................................................................................................... 155
Delete email messages over the wireless network........................................................................................................................................................................... 155
Prerequisites: Synchronizing organizer data over the wireless network...................................................................................................................................... 156
Synchronize organizer data over the wireless network................................................................................................................................................................... 156
About synchronization conflicts.......................................................................................................................................................................................................... 156
Manage email reconciliation conflicts............................................................................................................................................................................................... 156
Manage data synchronization conflicts............................................................................................................................................................................................. 157
About backing up and restoring device data..................................................................................................................................................................................... 157
Prerequisites: Restoring data over the wireless network................................................................................................................................................................ 157
Delete all device data............................................................................................................................................................................................................................ 157
Empty the deleted items folder on your computer from your device............................................................................................................................................ 157
Synchronization troubleshooting........................................................................................................................................................................................................ 158
Bluetooth technology................................................................................................................................................................................................................. 161
Bluetooth technology basics................................................................................................................................................................................................................ 161
Bluetooth technology options.............................................................................................................................................................................................................. 163
Bluetooth technology troubleshooting............................................................................................................................................................................................... 166
GPS technology........................................................................................................................................................................................................................... 169
About GPS technology.......................................................................................................................................................................................................................... 169
Get your GPS location........................................................................................................................................................................................................................... 169
Prevent others from tracking your location....................................................................................................................................................................................... 169
GPS technology troubleshooting........................................................................................................................................................................................................ 169
Maps............................................................................................................................................................................................................................................... 171
Navigation.............................................................................................................................................................................................................................................. 173
Maps bookmarks.................................................................................................................................................................................................................................... 173
Map options............................................................................................................................................................................................................................................ 174
Maps troubleshooting........................................................................................................................................................................................................................... 176
BlackBerry Messenger............................................................................................................................................................................................................... 177
Contacts.................................................................................................................................................................................................................................................. 177
Groups..................................................................................................................................................................................................................................................... 178
Conversations......................................................................................................................................................................................................................................... 179
Availability.............................................................................................................................................................................................................................................. 182
Applications................................................................................................................................................................................................................................. 185
Switch applications............................................................................................................................................................................................................................... 185
Add, update, or downgrade an application using the application center..................................................................................................................................... 185
Add an application................................................................................................................................................................................................................................. 185
View properties for an application...................................................................................................................................................................................................... 185
Delete a third-party application.......................................................................................................................................................................................................... 185
Receive a device password prompt before you add an application............................................................................................................................................... 186
View the size of an application database........................................................................................................................................................................................... 186
Check for application updates............................................................................................................................................................................................................. 186
About upgrading the BlackBerry Device Software........................................................................................................................................................................... 186
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.............................................................................................................. 186
Upgrade the BlackBerry Device Software......................................................................................................................................................................................... 187
Return to the previous version of the BlackBerry Device Software............................................................................................................................................... 187
Delete the previous version of the BlackBerry Device Software.................................................................................................................................................... 187
Application troubleshooting................................................................................................................................................................................................................ 187
Wireless network coverage....................................................................................................................................................................................................... 189
Find information about wireless coverage indicators...................................................................................................................................................................... 189
Turn off a wireless connection............................................................................................................................................................................................................. 189
Network connection indicators........................................................................................................................................................................................................... 189
Turn on wireless coverage notification............................................................................................................................................................................................... 190
About the preferred wireless network list.......................................................................................................................................................................................... 190
Add a wireless network to the preferred wireless network list....................................................................................................................................................... 190
Change the order of preferred wireless networks............................................................................................................................................................................ 190
Switch wireless networks manually.................................................................................................................................................................................................... 192
About global roaming mode................................................................................................................................................................................................................. 192
Connect to a GSM or UMTS network.................................................................................................................................................................................................. 192
Set the wireless networks to use with global roaming mode.......................................................................................................................................................... 192
Power, battery, and memory..................................................................................................................................................................................................... 195
Turn off your device............................................................................................................................................................................................................................... 195
Set your device to turn on and turn off automatically..................................................................................................................................................................... 195
Reset the device..................................................................................................................................................................................................................................... 195
Check the battery power level............................................................................................................................................................................................................. 195
Extend battery life................................................................................................................................................................................................................................. 195
Format the device memory or a media card...................................................................................................................................................................................... 196
View the amount of available memory............................................................................................................................................................................................... 196
Best practice: Optimizing your device performance........................................................................................................................................................................ 196
SIM card........................................................................................................................................................................................................................................ 199
About the SIM card phone book.......................................................................................................................................................................................................... 199
Add a contact to your SIM card........................................................................................................................................................................................................... 199
Copy contacts from your SIM card to your contact list.................................................................................................................................................................... 199
Copy a contact from your contact list to your SIM card.................................................................................................................................................................. 199
Change a SIM card contact.................................................................................................................................................................................................................. 200
Delete a SIM card contact.................................................................................................................................................................................................................... 200
Store SMS text messages on your SIM card...................................................................................................................................................................................... 200
About SIM card security........................................................................................................................................................................................................................ 200
Protect your SIM card with a PIN code.............................................................................................................................................................................................. 200
Change the SIM card PIN code........................................................................................................................................................................................................... 201
Change the display name for a phone number................................................................................................................................................................................. 201
Security......................................................................................................................................................................................................................................... 203
Security basics........................................................................................................................................................................................................................................ 203
Password keeper.................................................................................................................................................................................................................................... 204
Encryption............................................................................................................................................................................................................................................... 206
Memory cleaning................................................................................................................................................................................................................................... 208
Certificates.............................................................................................................................................................................................................................................. 209
PGP keys................................................................................................................................................................................................................................................. 214
Certificate servers.................................................................................................................................................................................................................................. 219
Key stores................................................................................................................................................................................................................................................ 221
Smart cards............................................................................................................................................................................................................................................. 223
Software tokens..................................................................................................................................................................................................................................... 226
About security self-tests....................................................................................................................................................................................................................... 226
Verify security software........................................................................................................................................................................................................................ 227
Third-party application control........................................................................................................................................................................................................... 227
Security troubleshooting...................................................................................................................................................................................................................... 230
Service books and diagnostic reports..................................................................................................................................................................................... 231
BrickBreaker................................................................................................................................................................................................................................. 235
About BrickBreaker................................................................................................................................................................................................................................ 235
BrickBreaker capsules........................................................................................................................................................................................................................... 235
BrickBreaker scoring............................................................................................................................................................................................................................. 236
Play BrickBreaker................................................................................................................................................................................................................................... 236
Adjust the volume.................................................................................................................................................................................................................................. 236
Submit a score to the BrickBreaker high score web site................................................................................................................................................................. 236
Check the high scores on the BrickBreaker web site....................................................................................................................................................................... 236
Word Mole game.......................................................................................................................................................................................................................... 237
Word Mole game basics........................................................................................................................................................................................................................ 237
Single-player games.............................................................................................................................................................................................................................. 238
Multiplayer games................................................................................................................................................................................................................................. 239
Word Mole game troubleshooting....................................................................................................................................................................................................... 240
Glossary........................................................................................................................................................................................................................................ 241
Legal notice.................................................................................................................................................................................................................................. 245
User Guide
Shortcuts
8

Shortcuts

BlackBerry basics shortcuts

To select an item, click (press) the item.
To highlight an item or to place the cursor, touch the screen lightly.
To move back a screen, press the Escape key.
To return to the Home screen, press the End key.
To move down a screen, slide your finger up quickly.
To move up a screen, slide your finger down quickly.
To move to the next item, slide your finger to the left quickly.
To move to the previous item, slide your finger to the right quickly.
To switch applications, hold the Menu key. Click an application.

Phone shortcuts

To answer a call, press the Send key.
To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key.
To view your contact list in the phone application, hold the Send key.
To set up speed dial for a contact, in the phone application, hold a key.
To insert a plus sign (+) when typing a phone number, hold the 0 key.

Camera shortcuts

To zoom in to a subject before taking a picture, press the Volume Up key.
To zoom out from a subject before taking a picture, press the Volume Down key.
To take a picture, press the Right Convenience key.

Media shortcuts

To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.
To play the next song in a playlist, press and hold the Volume Up key.
To play the previous song in a playlist, press and hold the Volume Down key.
If you are using a headset, to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest
volume setting. Press the Volume Up key four times quickly.

Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized.
User Guide
Shortcuts
9
To capitalize a letter, hold the letter key until the capitalized letter appears.
To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again.
To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key
again.
To insert an at sign (@) or a period (.) in an email address field, press the Space key.
To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again.
To change the typing input language quickly when you are using your BlackBerry® device in landscape view, click the globe icon.
Click an input language.
User Guide
Typing shortcuts
10

Phone

Phone basics

Find your phone number
In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with
your BlackBerry® device, only your active phone number appears at the top of the screen.
Make a call
1. In the phone application, perform one of the following actions:
Type a phone number.
Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.
2.
Press the
key.
To end the call, press the
key.
Related topics
Add a pause or a wait to a phone number, 109
Answer a second call
1. During a call, press the Menu key.
2. Perform one of the following actions:
To answer the incoming call and place the current call on hold, click Answer - Hold Current.
To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Mute key.
To turn off mute, press the Mute key again.
Turn on the speakerphone
1. During a call, press the Menu key.
2. Click Activate Speakerphone.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see
the safety and product information booklet for your device.
To turn off the speakerphone, press the Menu key. Click Activate Handset.
User Guide
Phone
11
Related topics
Bluetooth technology, 161
Dial an extension
1. When typing a phone number, press the Menu key.
2. Click Add Pause.
3. Type the extension number.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. Press the Lock key on the top of your BlackBerry® device.
2. Click Place Call.
3. Perform one of the following actions:
Type a phone number.
Click the contacts icon. Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 23
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a
headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a
video in the media application.
For more information about using the headset, see the documentation that came with your headset.
User Guide
Phone basics
12

Emergency calls

About emergency calls
About Emergency Callback Mode
If your BlackBerry® device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback
Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider,
Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make an emergency call
Perform one of the following actions:
If your screen or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
If your device is locked, press the Lock key on the top of your device. Click Emergency Call. Click Yes.

Volume

Adjust the volume
To increase the volume, press the Volume Up key.
To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
User Guide
Emergency calls
13
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.

Voice mail

Check your voice mail
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail
system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.

Speed dial

Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, hold the key that you assigned to the contact.
User Guide
Voice mail
14
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
To assign the contact to a different speed dial key, click Move. Click a new speed dial key.
To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company.
Say "Call extension" and the extension number.
Related topics
Set options for dialing extensions, 22
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
To check your active phone number, say "Check my phone number."
To check the wireless coverage level, say "Check coverage."
To check the battery power level, say "Check battery."
User Guide
Voice dialing
15
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless
service provider or administrator.
1. In the device options, click Language.
2. Change the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible
matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number
automatically.
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice
command.
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
To turn on voice prompts again, say "Turn prompts on."
Set playback options for voice dialing
After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set
different playback options.
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
To turn off playback for phone numbers, set the Digit Playback field to Disabled.
To turn off playback for contacts, set the Name Playback field to Disabled.
To set how quickly playback for contacts occurs, set the Name Playback Speed field.
To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
User Guide
Voice dialing
16
Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
To increase matches, set the Sensitivity field closer to Reject Less.
To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.

Conference calls

Make a conference call
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Add Participant.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key to join your first contact to the conference call.
6. To join another contact to the call, repeat steps 1 to 5.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Leave a conference call
Depending on your wireless service provider, this feature might not be supported.
If you make a conference call, you can leave the conference call and the call continues without you.
During a conference call, press the Menu key.
User Guide
Conference calls
17

Call logs

About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also
add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you
can view call logs in a message list.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Add Notes.
7. Type call notes.
8. Press the Menu key.
9. Click Save.
Change call log notes
1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Edit Notes.
7. Change the call notes.
8. Press the Menu key.
9. Click Save.
User Guide
Call logs
18
Send a call log
1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Forward.
Delete call log notes
1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Edit Notes.
7. Press the Menu key.
8. Click Clear Field.
9. Press the Menu key.
10. Click Save.

Call waiting

Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Change the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
To turn off call waiting, change the Call Waiting Enabled field to No.
User Guide
Call waiting
19

Call forwarding

About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click a call forwarding number.
6. Press the Menu key.
7. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
User Guide
Call forwarding
20
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.

Smart dialing

About smart dialing
You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country
code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that
you specified in the smart-dialing options.
Set the default country code and area code
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. If necessary, set the Local Country Code and International Dialing Digits fields.
6. In the National Number Length field, set the default length for phone numbers in your country.
7. Press the Menu key.
8. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
User Guide
Smart dialing
21
Set options for dialing extensions
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.

TTY support

About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can
make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on
your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com.
Turn on TTY support
Depending on your wireless service provider, this feature might not be supported.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click TTY.
4. Change the TTY Mode field to Yes.
5. Press the Menu key.
6. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
User Guide
TTY support
22

Multiple phone numbers

About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your
active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
Your SIM card supports more than one phone number.
Your device supports more than one phone number.
Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry®
MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to
all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your
other phone numbers receive a busy signal or are sent to voice mail.
If your device supports more than one phone number, you can make calls and receive calls using your active phone number only. Any calls
that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS
Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are
already on a call, you can receive calls to all phone numbers.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.
Related topics
About multiple phone numbers, 23

Phone options

Turn on dialing from the Lock screen
1. In the device options, click Password.
2. Set the Allow Outgoing Calls While Locked field to Yes.
3. Press the Menu key.
4. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone application, press the Menu key.
User Guide
Multiple phone numbers
23
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
To sort contacts alphabetically by contact name, change the Phone List View field to Name.
To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
5. Press the Menu key.
6. Click Save.
To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
To request that your phone number is hidden, change the Restrict My Identity field to Always.
To request that your phone number is displayed, change the Restrict My Identity field to Never.
To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to
Network Determined.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. In an application, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Confirm Delete field to No.
5. Press the Menu key.
6. Click Save.
Stop ending calls when you insert your device in the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.
User Guide
Phone options
24
Answer calls automatically when you remove your device from the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto Answer Calls field to Out Of Holster.
5. Press the Menu key.
6. Click Save.
Reset a call timer
1. In the phone application, press the Menu key.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Press the Menu key.
6. Click Save.

Phone shortcuts

To answer a call, press the Send key.
To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, hold the Volume Down key.
To view your contact list in the phone application, hold the Send key.
To set up speed dial for a contact, in the phone application, hold a key.
To insert a plus sign (+) when typing a phone number, hold the 0 key.

Phone troubleshooting

I cannot make or receive calls
Try performing the following actions:
Verify that your BlackBerry® device is connected to the wireless network.
If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
Related topics
Call forwarding, 20
Switch the active phone number, 23
User Guide
Phone shortcuts
25
My phone number appears as Unknown in the phone application
Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device
options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number.
Type your phone number.
I cannot check my voice mail
Try performing the following actions:
If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail
using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your
alternate phone number.
You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
Verify that your BlackBerry® device is connected to the wireless network.
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled
device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Verify that your screen is unlocked.
Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the
language options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 16
Lock the screen, 203
Bluetooth technology, 161
My device does not recognize names or numbers in voice commands
Try performing the following actions:
Say the first name and the last name of your contact.
If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
Improve voice recognition of numbers.
Related topics
Set the matching sensitivity level for voice commands, 17
Improve voice recognition of numbers, 17
User Guide
Phone troubleshooting
26
I cannot make a conference call
If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive
using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless
service provider.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator
appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator.
User Guide
Phone troubleshooting
27
User Guide
Messages
28
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