Blackberry SWD-1735726-0622010334-001 User Manual

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BlackBerry Bold 9790

Smartphone

User Guide

Version: 7.0

SWD-1735726-0622010334-001

Contents
Quick Help..........................................................................................................................................................................................................	6
Getting started: Your smartphone.....................................................................................................................................................................	6
How to: Top 10...................................................................................................................................................................................................	20
Tips: Top 10........................................................................................................................................................................................................	23
Personalize: Top 10............................................................................................................................................................................................	30
Troubleshooting: Top 10....................................................................................................................................................................................	33
Tips and shortcuts..............................................................................................................................................................................................	37
Tips: Doing things quickly...................................................................................................................................................................................	37
Tips: Extending battery life.................................................................................................................................................................................	38
Tips: Finding apps...............................................................................................................................................................................................	39
Tips: Freeing space for your music, pictures, videos, and files...........................................................................................................................	39
Tips: Updating your software.............................................................................................................................................................................	40
Tips: Keeping your information safe..................................................................................................................................................................	41
Tips: Managing indicators..................................................................................................................................................................................	41
Phone shortcuts.................................................................................................................................................................................................	42
Message shortcuts..............................................................................................................................................................................................	43
File and attachment shortcuts...........................................................................................................................................................................	44
Typing shortcuts.................................................................................................................................................................................................	45
Media shortcuts.................................................................................................................................................................................................	46
Browser shortcuts..............................................................................................................................................................................................	47
Calendar shortcuts.............................................................................................................................................................................................	48
Search shortcuts.................................................................................................................................................................................................	48
Map shortcuts....................................................................................................................................................................................................	49
Troubleshooting: Shortcuts................................................................................................................................................................................	49
Phone.................................................................................................................................................................................................................	50
How to: Phone....................................................................................................................................................................................................	50
Troubleshooting: Phone.....................................................................................................................................................................................	65
Voice commands................................................................................................................................................................................................	68
How to: Voice commands...................................................................................................................................................................................	68
Troubleshooting: Voice commands....................................................................................................................................................................	70
Messages............................................................................................................................................................................................................	71
How to: Messages..............................................................................................................................................................................................	71
Email...................................................................................................................................................................................................................	76
Text messages....................................................................................................................................................................................................	93
PIN messages......................................................................................................................................................................................................	101
Attachments.......................................................................................................................................................................................................	104

Security options for messages............................................................................................................................................................................	107
Files and attachments........................................................................................................................................................................................	122
How to: Files.......................................................................................................................................................................................................	122
Troubleshooting: Files........................................................................................................................................................................................	128
Media.................................................................................................................................................................................................................	129
How to: Media....................................................................................................................................................................................................	129
Music..................................................................................................................................................................................................................	134
Videos.................................................................................................................................................................................................................	137
Video camera.....................................................................................................................................................................................................	139
Camera...............................................................................................................................................................................................................	142
Pictures...............................................................................................................................................................................................................	147
Voice notes.........................................................................................................................................................................................................	151
Ring tones, sounds, and alerts............................................................................................................................................................................	154
How to: Ring tones, sounds, and alerts..............................................................................................................................................................	154
Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................	157
Browser..............................................................................................................................................................................................................	158
How to: Browser.................................................................................................................................................................................................	158
Troubleshooting: Browser..................................................................................................................................................................................	169
Calendar.............................................................................................................................................................................................................	171
How to: Calendar................................................................................................................................................................................................	171
Troubleshooting: Calendar.................................................................................................................................................................................	179
Contacts..............................................................................................................................................................................................................	181
How to: Contacts................................................................................................................................................................................................	181
Troubleshooting: Contacts.................................................................................................................................................................................	188
Clock...................................................................................................................................................................................................................	189
How to: Clock.....................................................................................................................................................................................................	189
Troubleshooting: Clock.......................................................................................................................................................................................	192
Tasks and memos...............................................................................................................................................................................................	193
Create a task or memo.......................................................................................................................................................................................	193
Send a task or memo..........................................................................................................................................................................................	193
Change or delete a task or memo......................................................................................................................................................................	193
Change the status of a task................................................................................................................................................................................	193
Hide completed tasks.........................................................................................................................................................................................	194
Show tasks in the calendar.................................................................................................................................................................................	194

Synchronizing tasks and memos.........................................................................................................................................................................	194
About categories................................................................................................................................................................................................	196
Categorize a contact, task, or memo..................................................................................................................................................................	196
Create a category for contacts, tasks, or memos...............................................................................................................................................	196
Turn off the prompt that appears before you delete items...............................................................................................................................	197
Typing.................................................................................................................................................................................................................	198
How to: Typing...................................................................................................................................................................................................	198
Troubleshooting: Typing.....................................................................................................................................................................................	203
Keyboard............................................................................................................................................................................................................	205
How to: Keyboard...............................................................................................................................................................................................	205
Troubleshooting: Keyboard................................................................................................................................................................................	206
Language............................................................................................................................................................................................................	207
How to: Language...............................................................................................................................................................................................	207
Troubleshooting: Language................................................................................................................................................................................	208
Screen display.....................................................................................................................................................................................................	209
How to: Screen display.......................................................................................................................................................................................	209
Troubleshooting: Screen display........................................................................................................................................................................	212
GPS technology...................................................................................................................................................................................................	213
How to: GPS technology.....................................................................................................................................................................................	213
Troubleshooting: GPS technology......................................................................................................................................................................	214
Compass.............................................................................................................................................................................................................	215
How to: Compass................................................................................................................................................................................................	215
Troubleshooting: Compass.................................................................................................................................................................................	216
Maps...................................................................................................................................................................................................................	217
How to: Maps.....................................................................................................................................................................................................	217
Troubleshooting: Maps......................................................................................................................................................................................	221
BlackBerry Device Software...............................................................................................................................................................................	229
How to: BlackBerry Device Software..................................................................................................................................................................	229
Troubleshooting: BlackBerry Device Software...................................................................................................................................................	232
Manage Connections..........................................................................................................................................................................................	233
Mobile network..................................................................................................................................................................................................	233
Wi-Fi technology................................................................................................................................................................................................	239
Bluetooth technology.........................................................................................................................................................................................	248

How to: Bluetooth technology...........................................................................................................................................................................	248
Troubleshooting: Bluetooth technology............................................................................................................................................................	254
NFC technology..................................................................................................................................................................................................	257
How to: NFC technology.....................................................................................................................................................................................	257
Troubleshooting: NFC technology......................................................................................................................................................................	260
Smart accessories...............................................................................................................................................................................................	261
About the Smart Accessories application...........................................................................................................................................................	261
Set up a new dock..............................................................................................................................................................................................	261
Change a dock profile.........................................................................................................................................................................................	261
Delete a saved dock profile................................................................................................................................................................................	262
Power and battery..............................................................................................................................................................................................	263
How to: Power and battery................................................................................................................................................................................	263
Storage space and media cards..........................................................................................................................................................................	265
How to: Storage space and media cards............................................................................................................................................................	265
Tips: Storage space and media cards.................................................................................................................................................................	268
Troubleshooting: Storage space and media cards.............................................................................................................................................	269
Search.................................................................................................................................................................................................................	270
How to: Search...................................................................................................................................................................................................	270
Troubleshooting: Search....................................................................................................................................................................................	273
SIM card..............................................................................................................................................................................................................	274
How to: SIM card................................................................................................................................................................................................	274
Security...............................................................................................................................................................................................................	277
How to: Security.................................................................................................................................................................................................	277
Troubleshooting: Security..................................................................................................................................................................................	308
Service books and diagnostic reports.................................................................................................................................................................	310
Accept, delete, or restore a service book...........................................................................................................................................................	310
Run a diagnostic report......................................................................................................................................................................................	310
View, submit, or delete a diagnostic report.......................................................................................................................................................	310
Set a default recipient for diagnostic reports.....................................................................................................................................................	311
I can't run or submit a diagnostic report............................................................................................................................................................	311
Find your smartphone model number and version of the BlackBerry Device Software....................................................................................	311
Synchronization..................................................................................................................................................................................................	312
How to: Synchronization....................................................................................................................................................................................	312
Troubleshooting: Synchronization.....................................................................................................................................................................	314

Accessibility options...........................................................................................................................................................................................	316
How to: Accessibility..........................................................................................................................................................................................	316
Calculator...........................................................................................................................................................................................................	320
Use the calculator...............................................................................................................................................................................................	320
Convert a measurement.....................................................................................................................................................................................	320
Glossary..............................................................................................................................................................................................................	321
Legal notice........................................................................................................................................................................................................	326

Blackberry SWD-1735726-0622010334-001 User Manual

User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

New in BlackBerry 7

BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 270.

Home screen customization

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.

User Guide

Quick Help

Compass application

Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions by using coordinates. For more information, see Compass, 215.

NFC technology

NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology, 257.

Touch-free call answering

You don't need to use your hands to answer calls when you use a Bluetooth enabled headset or a wired headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 62.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 105.

Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 250.

Picture enhancements

When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 148.

About the BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry Device Software on your smartphone.

Related information

Create a BlackBerry ID, 223

Change your BlackBerry ID information, 223

User Guide

Quick Help

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry smartphone

Trackpad	•	Slide your finger to move around the screen.
	• Press (click) to select an item.
	• Press and hold to open a pop-up menu.

Menu	•	Open a menu.
	• Select a highlighted menu item.
	• Press and hold to switch applications quickly.

Escape	•	Return to the previous screen.
	•	Close the menu.

Send	•	Make a call.
	•	Answer a call.

End/Power	•	End a call.
	• Return to the home screen.
	• Press and hold to turn on or turn off your BlackBerry smartphone.


Keys on the top of your smartphone

Lock	Lock or unlock the screen and keyboard.


Keys on the right side of your smartphone

Volume/Mute	•	Press the middle key to mute a call or mute the volume.
	• Press the top and bottom keys to change the volume.

• Press and hold the top or bottom key to play the next or previous media file.

User Guide

Quick Help

Keys on the right side of your smartphone

• Before you take a picture or record a video, press the top or bottom

		key to zoom in or out.

Right convenience key	•	If supported, press to open the camera. To take a picture, press the
		convenience key again.
	•	You can also customize this key.

Keyboard

Shift	Capitalize letters.

Alt	Type the alternate character on a key.

Symbol	Open the symbol list.

Backspace/Delete	Delete the previous character or a selected item.

Enter	Select an item.

Speakerphone	Turn on or turn off the speakerphone during a call.

Flashing LED

The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.

Flashing LED color	Description

Green	You're in a wireless coverage area. You can turn on or turn off
	this notification.

Blue	Your smartphone is connected to a Bluetooth enabled device.
	You can turn on or turn off this notification.

Red	A new message has arrived and your selected profile is set to
	notify you using the flashing LED. If you're using your
	smartphone with a smart card, your smartphone is accessing
	data on the smart card.

Amber	The battery power level for your smartphone is low, or your
	smartphone is turned off and is charging. You can't turn off
	the notification for the low battery power level. The

User Guide

Quick Help

	Flashing LED color	Description

		notification for charging turns off when you turn on your
		smartphone. If your smartphone is turned off, the LED changes
		to a solid green color when the battery is fully charged.

Related information
Turn off Bluetooth connection notification, 253
Turn on flashing LED notification for wireless coverage, 211

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Enterprise Activation

Activate a work email account using the BlackBerry

Enterprise Server.

Options

Power and lock

Password Lock

Power Off

Messages

Messages	Saved Messages

Added email address	Added work email address

User Guide

Quick Help

Text Messages

Instant messaging

Instant Messaging folder	BBM
Some applications might appear in this folder
including applications that you download.

Windows Live Messenger for BlackBerry	AOL Instant Messenger Service for BlackBerry
smartphones	smartphones

Google Talk for BlackBerry smartphones	Yahoo! Messenger for BlackBerry smartphones

Applications

Browser	Manage Connections

Maps	Help

Password Keeper	Voice Dialing

Applications folder
Some applications might appear in this folder,
including applications that you download.

Media

Media folder	Videos

Pictures	Music

Ring Tones	Voice Notes

Camera	Video Camera

Voice Notes Recorder	Podcasts

Personal organizer

User Guide

Quick Help

Contacts	Calendar

Tasks	MemoPad

Clock	Calculator

Files

Documents To Go	Files

Social networking and mobile purchasing

BlackBerry App World	Social Feeds

Facebook for BlackBerry smartphones	Twitter for BlackBerry smartphones

BlackBerry Device Software update

A software update for the BlackBerry Device	A software update for the BlackBerry Device
Software is available.	Software is being downloaded.

A software update for the BlackBerry Device	A software update for the BlackBerry Device
Software is ready to be installed.	Software is stopped.

Sounds and alerts

Normal profile	Phone Calls Only profile

Loud profile	Custom profile

Medium profile	Silent profile

Vibrate Only profile	All Alerts Off profile

Games

User Guide

Quick Help

Games folder

BrickBreaker

Some applications might appear in this folder, including applications that you download.

Word Mole

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Update is available in the BlackBerry App World storefront

Sending data	New item in the Social Feeds application

Receiving data	System is busy

New BBM item	New BBM Groups item
To clear this icon, open each chat that has this
icon.

Roaming	Unread message count

Alarm is set	Missed call count

Calendar reminder count	Bluetooth technology is turned on

Wi-Fi technology is turned on	NFC technology is turned on

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

Unread message

New BBM item

User Guide

Quick Help

	To clear this indicator, open each chat that has this
	indicator.

Read message	BBM chat is open

Draft message	New BBM Groups item

Filed message	New RSS item

Message with an attachment	Message is being sent

Message is high priority	Message has not been sent

Text message with an attachment	Message has been sent

Text message	Message has been delivered

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery	Battery is charging

Low battery

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)	Multi-tap mode

NUM lock (number lock)	Current input language

Alt mode

Phone icons

These icons appear at the top of the home screen and in the Phone application.

User Guide

Quick Help

Missed call	Received call

Placed call	Voice mail message

Calendar icons

These icons appear when you highlight a calendar entry.

Event reminder	Recurring appointment

Meeting reminder	Exception for recurring appointment

Notes

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures	Geotagging is turned on

Geotagging is turned off	Take another picture

Flash is turned on	Flash is turned off

Automatic flash mode	Scene mode

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording	Pause recording

Send video	Rename video

Delete video

User Guide

Quick Help

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 212

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1.Browse to a website, or highlight the item that you want to create a shortcut for.

2.Press the key > Add to Home Screen.

•To change the name of the shortcut, type a new name.

•To change the location where the shortcut appears, change the Location field.

•To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3.Click Add.

Show or hide a home screen panel

1.On the home screen, press the key > Manage Panels.

2.Select or clear the checkbox for each panel.

3.Press the key > Save.

User Guide

Quick Help

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•To see all your application icons, on the navigation bar, click All.

•To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

•To show all hidden application icons, press the key > Show All Icons.

•To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Related information

My display changed, 212

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the key.

•To move the application icon to a different location on the Home screen, click Move. Click the new location.

•To move the application icon into an application folder, click Move To Folder. Click an application folder.

•To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1.On the home screen, press the key > Options.

2.Change the Downloads Folder field.

3.Press the key > Save.

Change themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 212

Set the number of icons that appear on the Home screen

1.On the Home screen or in a folder, click the Options icon.

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

User Guide

Quick Help

4. Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1.On the Home screen, press the key > Options.

•To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

•To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your smartphone is locked

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your smartphone is locked.

4.Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model	Features such as GPS, the camera and video camera, and
	network connection options are dependent on your
	smartphone model. To find feature specifications for your
	smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan	You must purchase or change your wireless service plan
	through your wireless service provider.
	A wireless service plan with phone or voice is required for you
	to use the Phone application and to send and receive text
	messages.
	A wireless service plan with data is required for you to use the
	browser service and instant messaging applications, and to
	send and receive email messages and PIN messages.
	A wireless service plan might affect which apps you can
	download and how you can download them.

User Guide

Quick Help

		For more information about your plan, contact your wireless
		service provider.

	BlackBerry Internet Service and BlackBerry Enterprise Server	Once you have a data plan, you must set up your email address
		or third-party instant messaging account in order to send and
		receive email messages, use third-party instant messaging
		applications, and use some browser options.
		If you are an individual user, when you set up your email
		address or instant messaging account, you are associating it
		with the BlackBerry Internet Service.
		If you are a corporate user, your administrator sets up your
		email account by associating it with a BlackBerry Enterprise
		Server. Your administrator might set options that determine
		the features and settings that are available on your
		smartphone and if you can add or update an app. To view the
		IT policies that have been set by your administrator, on the
		Home screen or in a folder, click the Options icon. Click
		Security > Security Status Information > View IT Policy.

	Wireless service provider	Features such as text messaging, location-based services, and
		some phone features are dependent on your wireless service
		provider's offerings. You might have the option to download
		apps from a webpage or an application. For more information,
		contact your wireless service provider.

	Wireless network	The wireless network that your smartphone is connected to
		might affect the availability of some features. Depending on
		your wireless service provider and available roaming options,
		different wireless networks are available. Some wireless
		networks don't support features such as call blocking, call
		forwarding, or cell broadcasting. For more information,
		contact your wireless service provider.

	Region	Depending on your region, you might have the option to add
		or update apps using the BlackBerry App World storefront. You
		might also be able to download apps from a web page or an
		application. The availability of certain apps varies by region.

Related information
Check what wireless networks your smartphone connects to, 233
Find more information, 20
BlackBerry Device Software, 229

User Guide

Quick Help

Find more information

•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

•Your wireless service provider website: Find information about your wireless network or wireless service plan.

How to: Top 10

BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1.On the Home screen, click the Setup icon.

2.In the Setup section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.

•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Synchronize email over the wireless network, 80 Change options for your personal email account, 87

About downloading apps with the BlackBerry App World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

User Guide

Quick Help

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1.Connect your smartphone to your computer using a USB cable.

2.Do one of the following:

•If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3.If necessary, type a password. Your smartphone appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 132

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.

While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.

For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1.In the contact list, press the key > SIM Phone Book.

2.Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

User Guide

Quick Help

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1.On the Home screen, click the Text Messages icon.

2.Press the key > Compose Text Message.

3.In the To field, do one of the following:

•Type a contact name.

•Press the key > Choose Contact. Click a contact.

•Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

•If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.

4.Type a message.

5.Press the key on the keyboard.

Related information

Personal distribution lists, 186

I can't send messages, 34

Attach a media file, contact card, appointment, or location to a text message, 95

View a location on a map

1.On the Home screen, click the Maps icon.

2.Press the key > Find a Location.

•To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.

•To view a new location, in the Find an address field, type an address. Highlight the location.

•To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.

•To view a favorite location, in the Favorites section, highlight the location.

3.Press the key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.

Do one of the following:

•To lock the keyboard and screen, press the key on the top of your smartphone.

•To unlock the keyboard and screen, press the key again.

User Guide

Quick Help

•To lock your smartphone with a password, on the home screen or in a folder, click the icon.

•To unlock your smartphone, enter your password. Press the key on the keyboard.

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•To turn on airplane mode, click All Off.

•To turn off airplane mode, click Restore Connections.

Related information

Turn on or turn off a network connection, 233

Turn on or turn off data service or set roaming options, 235

Turn off word substitution

1.On the home screen or in a folder, click the Options icon.

2.Click Typing and Language > Typing.

3.For a keyboard, click Advanced Style Options.

4.Clear the Spelling checkbox.

5.Press the key > Save.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.	On the home screen, press the	key > Show All Icons. To
	unhide an app, highlight it and then press the		key >
	Unhide Icon. If the icon is hidden in other panels, you can
	unhide the icon in all panels, or in the current panel only. If
	Show All Icons does not appear in the menu, there are no apps
	hidden from view.

Search for an app.	On the home screen, start typing the app name.

User Guide

Quick Help

Verify that an app is installed.	On the home screen or in a folder, click the Options icon. Click
	Device > Application Management. If the app is listed, it is
	installed on your BlackBerry smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.

Remove the new item indicator	.	Open each item that has this indicator. For example, to remove
		it from the Messages icon, click the icon.

Remove the unopened message indicator .		In the Messages app, do one or more of the following:
		• Open all of your messages by clicking on them. If you can't
		find all of your unread messages in your inbox, look in your
		messages folders.
		• Mark a message as read. Highlight a message. Press the
		key > Mark Read.
		• Mark all messages that are prior to a date as read.
		Highlight a date field. Press the	key > Mark Prior
		Read.

Identify an indicator.		• You might be able to identify an indicator by seeing the
		icon of the application that the indicator refers to. To see
		a complete list of applications on your BlackBerry
		smartphone and their icons, on the Home screen or in a

folder, click the Options icon. Click Device > Application Management.

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

User Guide

Quick Help

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the

Options icon. Click Device > Software Updates.

	Update your BlackBerry Device Software from your computer.	On your computer, visit www.blackberry.com/update. Click
		Check for Updates. Connect your smartphone to your
		computer.

	Set your BlackBerry Desktop Software to check for updates	For instructions, see the Help in BlackBerry Desktop Software.
	automatically.

	Update your BlackBerry Desktop Software .	Visit www.blackberry.com/desktopsoftware.

Related information
BlackBerry Device Software, 229

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the home screen, or minimize	On the navigation bar, click All.
the panel and view the wallpaper.

Switch to another app.	Press and hold the	key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry smartphone.

Note: You can customize which app a convenience key opens.

Use pop-up menus.

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a menu item, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent panels.

On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

User Guide

Quick Help

Add an app to the Favorites panel.

Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite.

Change options for the home screen such as the wallpaper.	On the home screen, press the	key > Options.

Related information

Change what happens when you type on the Home screen, 18

Assign an application to a convenience key, 31

Keep an application running in the background and switch to another application, 224

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Close apps when you're finished with them.	In an app, press the	key and click Close or Exit.

Turn off network connections you aren't using.	On the home screen, click the connections area at the top of
	the screen, or click the Manage Connections icon. Click a
	network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically.	On the home screen or in a folder, click the Options icon. Click
	Device > Auto On/Off.

Close browser tabs you aren't using.	In the browser, press the	key > Tabs. Highlight a tab and
	click the icon.

Set backlighting to remain on for a shorter period, and lower	On the home screen or in a folder, click the Options icon. Click
its brightness.	Display > Screen Display.

Switch your vibrating notifications to sound notifications or	On the home screen, click your Sound and Alert Profiles icon.
LED notifications, lower the volume of your sound	Click Change Sounds and Alerts.
notifications, or select a shorter ring tone.

Delete the previous text from a reply message.	When you are replying to a message, press the		key >
	Delete Original Text.

Change how often podcast or social feed applications refresh content.

Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.

User Guide

Quick Help

If your smartphone has a camera flash, turn off the flash.	On the home screen, click the Camera icon. Click the flash icon
	at the bottom of the screen until the flash off indicator
	appears.

Keep your battery connections clean.	Every few months, use a cotton swab or dry cloth to clean the
	metal contacts on the battery and the smartphone.

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and	On the home screen, click the Media icon. Press the		key
documents.	> Memory Use.

Delete unneeded files.	On the home screen or in a folder, click the Files icon. Find and
	highlight a file. Press the	key > Delete.

Reduce the size of pictures you take and videos you record.	On the home screen, click the Camera icon or the Media icon
	> Video Camera icon. Press the	key > Options. Change
	the Image Size or Video Format field.

Store files on a media card instead of your smartphone.	On the home screen, click the Camera icon or the Media icon
	> Video Camera icon. Press the	key > Options. In the
	Storage section, change the Store Pictures or Store Videos
	field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 125

Receive only the first section of long email messages, 86 Change the size of pictures that you take, 144

View the amount of available storage space on your smartphone, 266 Set how long your smartphone stores messages, 75

Stop storing messages sent from your computer on your smartphone, 85 Stop storing messages sent from your smartphone on your computer, 86 Change how long your smartphone stores calendar entries, 177

Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 269

User Guide

Quick Help

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

	Set a smartphone password.	On the Home screen or in a folder, click the Options icon. Click
		Security > Password.

	Encrypt contacts and files.	On the Home screen or in a folder, click the Options icon. Click
		Security > Encryption.

	Back up your smartphone data to your computer.	Use the BlackBerry Desktop Software to back up your
		smartphone data to your computer. To download the
		BlackBerry Desktop Software, from your computer, visit
		www.blackberry.com/desktop and select the appropriate
		option for your computer.

	Back up your smartphone data to a media card.	On the Home screen, click the Setup icon. In the Setup section,
		click Device Switch > Save Data.

Related information
Set a smartphone password, 277
Turn on encryption, 267

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone	From the home screen, press the	key. Press the	key > Phone
	Ring Tones.

Check your voice mail	Press and hold 1.

Set up a speed dial for a contact	From the home screen or in the Phone application, press and hold the key

that you would like to assign speed dial to.

Add an extension to a phone number	Press the	key and X. Type the extension number.

Type a letter in a phone number field	Press the	key and the letter key.

Insert a plus sign (+) when typing a phone number	Press O.

User Guide

Quick Help

Turn on or turn off the speakerphone during a call	Press the	key on the keyboard.

Stop listening to a call with a wireless headset	Press the	key on the keyboard.

Change the active phone number	From the home screen, press the		key. Click your phone number at
	the top of the screen. Click a phone number.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period	Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field	Press the Space key.

Capitalize a letter	Press and hold the letter key until the capitalized letter
	appears.

Turn on CAP lock	Press the Alt key and the Right Shift key. To turn off CAP lock,
	press the Left Shift key or Right Shift key.

Type a symbol	Press the Symbol key. Type the letter that appears below the
	symbol.

Type the alternate character on a key	Press the Alt key and the character key.

Type an accented or special character	Press and hold the letter key and, on the trackpad, slide your
	finger left or right. For example, to type ü, press and hold U
	and slide your finger left until ü appears. Release the letter key
	when the accented or special character appears.

Type a number in a text field	Press and hold the Alt key and press the number key.

Type a number in a number field	Press a number key. You do not need to press the Alt key.

Turn on NUM lock	Press the Alt key and the Left Shift key. To turn off NUM lock,
	press the Left Shift key or Right Shift key.

Highlight a line of text	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger up or down.

Highlight text character by character	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger left or right.

Cut highlighted text	Press the Left Shift key or Right Shift key and the Backspace/
	Delete key.

Copy highlighted text	Press the Alt key and click the trackpad.

Paste text	Press the Left Shift key or Right Shift key and click the trackpad.

User Guide

Quick Help

Personalize: Top 10

Make your BlackBerry smartphone your own by getting apps, transferring your files, and personalizing your settings.

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.

1.On the home screen, click your Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone or ring volume, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 66

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 212

Add, rename, or delete a folder on the home screen

On the home screen, do one of the following:

•To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.

•To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save.

•To delete a folder, highlight a folder. Press the key > Delete.

User Guide

Quick Help

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the key > Options.

•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

•For a personal email account, click Email Account Management. Click an email account. Click Edit.

3.Type a signature.

4.Press the key > Save.

Your signature is added to your email after you send it.

Change the language

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Language > Language and Method.

•To change the display language, change the Display Language field.

•To change the typing language, change the Typing Language field.

•To change the language for voice commands, change the Voice Dialing Language field.

3.Press the key > Save.

Change the display font

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.Change the font fields.

4.Press the key > Save.

Assign an application to a convenience key

Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.

1.On the home screen or in a folder, click the Options icon.

2.Click Device > Convenience Key.

3.Change the Convenience Key Opens field.

4.Press the key > Save.

User Guide

Quick Help

Set up speed dial for a contact

1.From the home screen, press the key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact.

Add or delete a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1.On the home screen, click your Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3.In the Name field, type the name of the contact alert.

4.In the Contacts field, type the name of the contact.

5.Click a contact.

6.Change the ring tone and alert information for calls and messages.

7.Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Add a contact picture for caller ID

1.On the Home screen, click the Contacts icon.

2.Highlight a contact.

3.Press the key > Edit.

4.Press the key > Add Picture.

5.Find, highlight, and click a picture.

6.If necessary, move the crop box to the portion of the picture that you want to use.

7.Press the key > Crop & Save.

8.Press the key > Save.

Related information

My contact pictures keep changing, 188

User Guide

Quick Help

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that your wireless service plan includes phone or voice services.

•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you're not receiving calls, verify that call blocking and call forwarding are turned off.

•Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

•If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

•If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

•If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

•If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 57

Call waiting, call forwarding, and call blocking, 55

Switch the active phone number, 61

I'm not receiving messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Reset your smartphone. Connect to the network and try again.

User Guide

Quick Help

•If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Verify that data service is turned on.

•If you use email filters, verify that the options for email filters are set correctly.

•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

•Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 79

Forward messages from a specific email folder to your smartphone, 85

I can't send messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

•Resend the message.

Related information

Generate an encryption key, 282

Wireless coverage indicators, 237

Change or delete a contact, 182

Turn on or turn off a network connection, 233

Turn on or turn off data service or set roaming options, 235

Options for email filters, 78

Resend a message, 72

User Guide

Quick Help

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

•If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 209

Email messages aren't reconciling over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

User Guide

Quick Help

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

•Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

•If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

•If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

•Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and

Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 251

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 131

User Guide

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the home screen, or minimize	On the navigation bar, click All.
the panel and view the wallpaper.

Switch to another app.	Press and hold the	key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry smartphone.

Note: You can customize which app a convenience key opens.

Use pop-up menus.

Switch to the Favorites, Media, Downloads, and Frequent	On the home screen, highlight All on the navigation bar and
panels.	slide your finger on the trackpad right or left.

Add an app to the Favorites panel.	Highlight an app on the home screen or in a folder. Press the
	key > Mark as Favorite.

Change options for the home screen such as the wallpaper.	On the home screen, press the	key > Options.

Related information

Change what happens when you type on the Home screen, 18

Assign an application to a convenience key, 31

Keep an application running in the background and switch to another application, 224

User Guide

Tips and shortcuts

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Close apps when you're finished with them.	In an app, press the	key and click Close or Exit.

Turn off network connections you aren't using.	On the home screen, click the connections area at the top of
	the screen, or click the Manage Connections icon. Click a
	network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically.	On the home screen or in a folder, click the Options icon. Click
	Device > Auto On/Off.

Close browser tabs you aren't using.	In the browser, press the	key > Tabs. Highlight a tab and
	click the icon.

Set backlighting to remain on for a shorter period, and lower	On the home screen or in a folder, click the Options icon. Click
its brightness.	Display > Screen Display.

Switch your vibrating notifications to sound notifications or	On the home screen, click your Sound and Alert Profiles icon.
LED notifications, lower the volume of your sound	Click Change Sounds and Alerts.
notifications, or select a shorter ring tone.

Delete the previous text from a reply message.	When you are replying to a message, press the		key >
	Delete Original Text.

Change how often podcast or social feed applications refresh content.

If your smartphone has a camera flash, turn off the flash.

On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

User Guide

Tips and shortcuts

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.	On the home screen, press the	key > Show All Icons. To
	unhide an app, highlight it and then press the		key >
	Unhide Icon. If the icon is hidden in other panels, you can
	unhide the icon in all panels, or in the current panel only. If
	Show All Icons does not appear in the menu, there are no apps
	hidden from view.

Search for an app.	On the home screen, start typing the app name.

Verify that an app is installed.	On the home screen or in a folder, click the Options icon. Click
	Device > Application Management. If the app is listed, it is
	installed on your BlackBerry smartphone.

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and	On the home screen, click the Media icon. Press the		key
documents.	> Memory Use.

Delete unneeded files.	On the home screen or in a folder, click the Files icon. Find and
	highlight a file. Press the	key > Delete.

Reduce the size of pictures you take and videos you record.	On the home screen, click the Camera icon or the Media icon
	> Video Camera icon. Press the	key > Options. Change
	the Image Size or Video Format field.

Store files on a media card instead of your smartphone.	On the home screen, click the Camera icon or the Media icon
	> Video Camera icon. Press the	key > Options. In the
	Storage section, change the Store Pictures or Store Videos
	field.

User Guide

Tips and shortcuts

Related information

Copy, move, rename, or delete a file, 125

Receive only the first section of long email messages, 86 Change the size of pictures that you take, 144

View the amount of available storage space on your smartphone, 266 Set how long your smartphone stores messages, 75

Stop storing messages sent from your computer on your smartphone, 85 Stop storing messages sent from your smartphone on your computer, 86 Change how long your smartphone stores calendar entries, 177

Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 269

Tips: Updating your software

	Check to see if there is updated BlackBerry Device Software	Depending on your smartphone model, this feature might not
	that you can download over the network.	be supported. On the Home screen or in a folder, click the
		Options icon. Click Device > Software Updates.

	Update your BlackBerry Device Software from your computer.	On your computer, visit www.blackberry.com/update. Click
		Check for Updates. Connect your smartphone to your
		computer.

	Set your BlackBerry Desktop Software to check for updates	For instructions, see the Help in BlackBerry Desktop Software.
	automatically.

	Update your BlackBerry Desktop Software .	Visit www.blackberry.com/desktopsoftware.

Related information
BlackBerry Device Software, 229

User Guide

Tips and shortcuts

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

	Set a smartphone password.	On the Home screen or in a folder, click the Options icon. Click
		Security > Password.

	Encrypt contacts and files.	On the Home screen or in a folder, click the Options icon. Click
		Security > Encryption.

	Back up your smartphone data to your computer.	Use the BlackBerry Desktop Software to back up your
		smartphone data to your computer. To download the
		BlackBerry Desktop Software, from your computer, visit
		www.blackberry.com/desktop and select the appropriate
		option for your computer.

	Back up your smartphone data to a media card.	On the Home screen, click the Setup icon. In the Setup section,
		click Device Switch > Save Data.

Related information
Set a smartphone password, 277
Turn on encryption, 267

Tips: Managing indicators

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.

Remove the new item indicator .	Open each item that has this indicator. For example, to remove
	it from the Messages icon, click the icon.

Remove the unopened message indicator .	In the Messages app, do one or more of the following:

User Guide

Tips and shortcuts

	• Open all of your messages by clicking on them. If you can't
	find all of your unread messages in your inbox, look in your
	messages folders.
	• Mark a message as read. Highlight a message. Press the
	key > Mark Read.
	• Mark all messages that are prior to a date as read.
	Highlight a date field. Press the	key > Mark Prior
	Read.

Identify an indicator.	• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone	From the home screen, press the		key. Press the	key > Phone
	Ring Tones.

Check your voice mail	Press and hold 1.

Set up a speed dial for a contact	From the home screen or in the Phone application, press and hold the key
	that you would like to assign speed dial to.

Add an extension to a phone number	Press the	key and X. Type the extension number.

Type a letter in a phone number field	Press the	key and the letter key.

Insert a plus sign (+) when typing a phone number	Press O.

Turn on or turn off the speakerphone during a call	Press the	key on the keyboard.

Stop listening to a call with a wireless headset	Press the	key on the keyboard.

Change the active phone number	From the home screen, press the		key. Click your phone number at
	the top of the screen. Click a phone number.

User Guide

Tips and shortcuts

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message	Press R

Reply to all in an email or a PIN message	Press L

Forward a message	Press F

File an email message	Press I

View or hide the email address of a contact	Highlight the contact in the To or From field. Press Q.

Move to the next message	Press N

Move to the previous message	Press P

In your message inbox

Open a message	Press the	key.

Compose a message from a message inbox	Press C

Mark a message as read or unread	Press the Alt key and U.

Add a flag to a message	Press W

View all flagged messages	Press the Alt key and F.

View received messages and received call logs	Press the Alt key and I.

View draft and sent messages	Press the Alt key and O.

View voice mail messages	Press the Alt key and V.

View text messages	Press the Alt key and S.

View call logs	Press the Alt key and P.

View all your messages	Press the	key.

Move around your message inbox

Move up a screen	Press the Shift key and the Space key.

Move down a screen	Press the Space key.

Move to the top of a message inbox	Press T

User Guide

Tips and shortcuts

Move to the bottom of a message inbox	Press B

Move to the next unread item	Press U

Move to the next related message	Press J

Move to the previous related message	Press K

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment	Press F

Move to the last cursor position after closing and reopening a	Press G
file or an attachment

In a spreadsheet

Move to a specific cell	Press G

View the content of a cell	Press the Space key

Switch worksheets	Press V. Click a worksheet.

View or hide columns or rows	Press H

In a presentation

Switch presentation views	Press M

Move to the next slide when viewing a presentation in slide	Press N
view

Move to the previous slide when viewing a presentation in	Press P
slide view

Move to the last cursor position after closing and reopening a	Press G
presentation that you were viewing in text view or in text and
slide view

User Guide

Tips and shortcuts

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period	Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field	Press the Space key.

Capitalize a letter	Press and hold the letter key until the capitalized letter
	appears.

Turn on CAP lock	Press the Alt key and the Right Shift key. To turn off CAP lock,
	press the Left Shift key or Right Shift key.

Type a symbol	Press the Symbol key. Type the letter that appears below the
	symbol.

Type the alternate character on a key	Press the Alt key and the character key.

Type an accented or special character	Press and hold the letter key and, on the trackpad, slide your
	finger left or right. For example, to type ü, press and hold U
	and slide your finger left until ü appears. Release the letter key
	when the accented or special character appears.

Type a number in a text field	Press and hold the Alt key and press the number key.

Type a number in a number field	Press a number key. You do not need to press the Alt key.

Turn on NUM lock	Press the Alt key and the Left Shift key. To turn off NUM lock,
	press the Left Shift key or Right Shift key.

Highlight a line of text	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger up or down.

Highlight text character by character	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger left or right.

Cut highlighted text	Press the Left Shift key or Right Shift key and the Backspace/
	Delete key.

Copy highlighted text	Press the Alt key and click the trackpad.

Paste text	Press the Left Shift key or Right Shift key and click the trackpad.

User Guide

Tips and shortcuts

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file	Press the Mute key on the right side of your BlackBerry
	smartphone.

Resume playing an audio or video file	Press the Mute key again.

Play the next audio file	Press and hold the Volume Up key on the right side of your
	smartphone.

Play the previous audio file	Press and hold the Volume Down key on the right side of your
	smartphone.

Turn on the audio boost feature if you're using a headset	Press the Volume Up key until the audio boost feature turns
	on.

Pictures

Zoom in	Press I

Zoom out	Press O

Pan up	Press 2

Pan down	Press 8

Pan right	Press 6

Pan left	Press 4

Rotate	Press L

Camera and video camera

Zoom in before you take a picture or record a video	Press the Volume Up key.

Zoom out before you take a picture or record a video	Press the Volume Down key.

Take a picture	Press the Convenience key on the right side of your
	smartphone.

User Guide

Tips and shortcuts

Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the address bar	Press the Space key.

Insert a slash mark (/) in the address bar	Press the Shift key and the Space key.

Stop loading a webpage	Press the	key.

Close the browser	Press and hold the		key.

On a webpage

Quickly switch between tabs	Press W

Zoom in to a webpage	Press I

Zoom out from a webpage	Press O

Go to the start page	Press G

Return to the browser home page	Press H

Open the bookmark folder	Press K

Bookmark a webpage	Press A

View a list of webpages that you have visited	Press Y
recently

Refresh a webpage	Press R

Find text on a webpage	Press F. To find the next instance of the text, press V.

Open the browser options	Press S

Move around a webpage

Move up a screen	Press the Shift key and the Space key.

Move down a screen	Press the Space key.

Move to the top of a webpage	Press T

Move to the bottom of a webpage	Press B

Related information

Turn on browser shortcuts, 160

User Guide

Tips and shortcuts

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.

Schedule an appointment	Press C

Change to Agenda view	Press A

Change to Day view	Press D

Change to Week view	Press W

Change to Month view	Press M

Move to the next week, month, or day in Agenda view	Press the Space key.

Move to the previous week, month, or day in Agenda view	Press the Shift key and the Space key.

Move to the current date	Press T

Move to a specific date	Press G

Search shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Search for an item on your BlackBerry smartphone	Start typing on the home screen.

Search for text in a message	Press S

Search for text in a file or an attachment	Press F

Search for text on a webpage	Press F

Search for text in a presentation	Press F

Note: You can change what happens when you type on the home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

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