Blackberry Torch 9850, Torch 9860 User Manual

BlackBerry Torch Series
BlackBerry Torch 9850/9860 Smartphones
User Guide
Version: 7.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Contents
Quick Help.......................................................................................................................................................................................................... 6
Getting started: Your smartphone..................................................................................................................................................................... 6
How to: Top 10................................................................................................................................................................................................... 19
Tips: Top 10........................................................................................................................................................................................................ 23
Personalize: Top 10............................................................................................................................................................................................ 30
Troubleshooting: Top 10.................................................................................................................................................................................... 33
Tips and shortcuts.............................................................................................................................................................................................. 38
Tips: Doing things quickly................................................................................................................................................................................... 38
Tips: Extending battery life................................................................................................................................................................................. 39
Tips: Finding apps............................................................................................................................................................................................... 40
Tips: Freeing and conserving storage space....................................................................................................................................................... 40
Tips: Updating your software............................................................................................................................................................................. 41
Tips: Keeping your information safe.................................................................................................................................................................. 42
Tips: Managing indicators.................................................................................................................................................................................. 43
Phone shortcuts................................................................................................................................................................................................. 43
Shortcuts: Typing................................................................................................................................................................................................ 44
Media shortcuts................................................................................................................................................................................................. 45
Troubleshooting: Shortcuts................................................................................................................................................................................ 45
Phone................................................................................................................................................................................................................. 47
How to: Phone.................................................................................................................................................................................................... 47
Troubleshooting: Phone..................................................................................................................................................................................... 63
Voice commands................................................................................................................................................................................................ 66
How to: Voice commands................................................................................................................................................................................... 66
Troubleshooting: Voice commands.................................................................................................................................................................... 68
Messages............................................................................................................................................................................................................ 69
How to: Messages.............................................................................................................................................................................................. 69
Email................................................................................................................................................................................................................... 74
Text messages.................................................................................................................................................................................................... 92
PIN messages...................................................................................................................................................................................................... 100
Attachments....................................................................................................................................................................................................... 103
Security options for messages............................................................................................................................................................................ 106
Files and attachments........................................................................................................................................................................................ 120
How to: Files....................................................................................................................................................................................................... 120
Troubleshooting: Files........................................................................................................................................................................................ 125
Media................................................................................................................................................................................................................. 127
How to: Media.................................................................................................................................................................................................... 127
Music.................................................................................................................................................................................................................. 132
Videos................................................................................................................................................................................................................. 135
Video camera..................................................................................................................................................................................................... 137
Camera............................................................................................................................................................................................................... 140
Pictures............................................................................................................................................................................................................... 145
Voice notes......................................................................................................................................................................................................... 149
Ring tones, sounds, and alerts............................................................................................................................................................................ 151
How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 151
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 154
Browser.............................................................................................................................................................................................................. 155
How to: Browser................................................................................................................................................................................................. 155
Troubleshooting: Browser.................................................................................................................................................................................. 166
Calendar............................................................................................................................................................................................................. 168
How to: Calendar................................................................................................................................................................................................ 168
Troubleshooting: Calendar................................................................................................................................................................................. 176
Contacts.............................................................................................................................................................................................................. 178
How to: Contacts................................................................................................................................................................................................ 178
Troubleshooting: Contacts................................................................................................................................................................................. 185
Clock................................................................................................................................................................................................................... 186
How to: Clock..................................................................................................................................................................................................... 186
Troubleshooting: Clock....................................................................................................................................................................................... 189
Tasks and memos............................................................................................................................................................................................... 190
Create a task or memo....................................................................................................................................................................................... 190
Send a task or memo.......................................................................................................................................................................................... 190
Change or delete a task or memo...................................................................................................................................................................... 190
Change the status of a task................................................................................................................................................................................ 190
Hide completed tasks......................................................................................................................................................................................... 191
Show tasks in the calendar................................................................................................................................................................................. 191
Synchronizing tasks and memos......................................................................................................................................................................... 191
About categories................................................................................................................................................................................................ 193
Categorize a contact, task, or memo.................................................................................................................................................................. 193
Create a category for contacts, tasks, or memos............................................................................................................................................... 193
Turn off the prompt that appears before you delete items............................................................................................................................... 194
Typing................................................................................................................................................................................................................. 195
How to: Typing................................................................................................................................................................................................... 195
Troubleshooting: Typing..................................................................................................................................................................................... 202
Keyboard............................................................................................................................................................................................................ 203
How to: Keyboard............................................................................................................................................................................................... 203
Troubleshooting: Keyboard................................................................................................................................................................................ 205
Language............................................................................................................................................................................................................ 206
How to: Language............................................................................................................................................................................................... 206
Troubleshooting: Language................................................................................................................................................................................ 207
Screen display..................................................................................................................................................................................................... 208
How to: Screen display....................................................................................................................................................................................... 208
Troubleshooting: Screen display........................................................................................................................................................................ 211
GPS technology................................................................................................................................................................................................... 213
How to: GPS technology..................................................................................................................................................................................... 213
Troubleshooting: GPS technology...................................................................................................................................................................... 214
Compass............................................................................................................................................................................................................. 215
How to: Compass................................................................................................................................................................................................ 215
Troubleshooting: Compass................................................................................................................................................................................. 216
Maps................................................................................................................................................................................................................... 217
How to: Maps..................................................................................................................................................................................................... 217
Troubleshooting: Maps...................................................................................................................................................................................... 221
Applications........................................................................................................................................................................................................ 223
How to: Applications.......................................................................................................................................................................................... 223
Troubleshooting: Applications........................................................................................................................................................................... 225
BlackBerry Device Software............................................................................................................................................................................... 230
How to: BlackBerry Device Software.................................................................................................................................................................. 230
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 233
Manage Connections.......................................................................................................................................................................................... 234
Mobile network.................................................................................................................................................................................................. 234
Wi-Fi technology................................................................................................................................................................................................ 241
Bluetooth technology......................................................................................................................................................................................... 250
How to: Bluetooth technology........................................................................................................................................................................... 250
Troubleshooting: Bluetooth technology............................................................................................................................................................ 256
Smart accessories............................................................................................................................................................................................... 259
About the Smart Accessories application........................................................................................................................................................... 259
Set up a new dock.............................................................................................................................................................................................. 259
Change a dock profile......................................................................................................................................................................................... 259
Delete a saved dock profile................................................................................................................................................................................ 260
Power and battery.............................................................................................................................................................................................. 261
How to: Power and battery................................................................................................................................................................................ 261
Storage space and media cards.......................................................................................................................................................................... 263
How to: Storage space and media cards............................................................................................................................................................ 263
Tips: Storage space and media cards................................................................................................................................................................. 266
Troubleshooting: Storage space and media cards............................................................................................................................................. 267
Search................................................................................................................................................................................................................. 268
How to: Search................................................................................................................................................................................................... 268
Troubleshooting: Search.................................................................................................................................................................................... 271
SIM card.............................................................................................................................................................................................................. 272
How to: SIM card................................................................................................................................................................................................ 272
Security............................................................................................................................................................................................................... 275
How to: Security................................................................................................................................................................................................. 275
Troubleshooting: Security.................................................................................................................................................................................. 305
Service books and diagnostic reports................................................................................................................................................................. 307
Accept, delete, or restore a service book........................................................................................................................................................... 307
Run a diagnostic report...................................................................................................................................................................................... 307
View, submit, or delete a diagnostic report....................................................................................................................................................... 307
Set a default recipient for diagnostic reports..................................................................................................................................................... 308
I can't run or submit a diagnostic report............................................................................................................................................................ 308
Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 308
Synchronization.................................................................................................................................................................................................. 309
How to: Synchronization.................................................................................................................................................................................... 309
Troubleshooting: Synchronization..................................................................................................................................................................... 312
Accessibility options........................................................................................................................................................................................... 314
How to: Accessibility.......................................................................................................................................................................................... 314
Calculator........................................................................................................................................................................................................... 319
Use the calculator............................................................................................................................................................................................... 319
Convert a measurement..................................................................................................................................................................................... 319
Glossary.............................................................................................................................................................................................................. 320
Legal notice........................................................................................................................................................................................................ 325
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Your BlackBerry smartphone at a glance
New in this release
This release includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search,
268.
Home screen customization
User Guide
Quick Help
6
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.
Compass application
Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see
Compass, 215.
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer
calls with a headset, 60.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file, 104.
Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth
technology, 252.
Video enhancements
Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 138.
You can now record and play back videos in full screen size in either landscape or portrait view.
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see
Change your slide show options, 146.
About the BlackBerry ID
A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones.
When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.
Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry® Device Software on your smartphone.
Related information
Create a BlackBerry ID, 223
User Guide
Quick Help
7
Change your BlackBerry ID information, 223
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry® smartphone
Trackpad
Slide your finger to move around the screen.
Press (click) to select an item.
Press and hold to open a pop-up menu.
Menu
Open a menu.
Select a highlighted menu item.
Press and hold to switch applications quickly.
Escape
Return to the previous screen.
Close the menu.
Send
Make a call.
Answer a call.
End/Power
End a call.
Return to the home screen.
Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock or unlock the screen.
Keys on the right side of your smartphone
Volume/Mute
Press the top and bottom keys to change the volume.
Press and hold the top or bottom key to play the next or previous media file.
User Guide
Quick Help
8
Keys on the right side of your smartphone
Before you take a picture or record a video, press the top or bottom key to zoom in or out.
Press the middle key to mute a call or mute the volume.
Convenience key
If supported, open the camera.
If supported, take a picture.
You can also customize this key.
Keyboard
Shift Capitalize letters.
Alt Type a symbol or number.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Flashing LED
The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.
Flashing LED color
Description
Green You're in a wireless coverage area. You can turn on or turn off
this notification.
Blue Your smartphone is connected to a Bluetooth® enabled
device. You can turn on or turn off this notification.
Red A new message has arrived and your selected profile is set to
notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card.
Amber The battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone.
User Guide
Quick Help
9
Related information
Turn off Bluetooth connection notification, 255 Turn on flashing LED notification for wireless coverage, 210
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Setup
Setup Enterprise Activation
Activate a work email account using the BlackBerry® Enterprise Server.
Options
Power and lock
Password Lock
Power Off
Messages
Messages
Saved Messages
Added email address Added work email address
Text Messages
Instant messaging
Instant Messaging folder
BBM™
User Guide
Quick Help
10
Some applications might appear in this folder including applications that you download.
Windows Live™ Messenger for BlackBerry® smartphones
AOL® Instant Messenger™ Service for BlackBerry® smartphones
Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones
Applications
Browser Manage Connections
Maps Help
Password Keeper Voice Dialing
Applications folder
Some applications might appear in this folder, including applications that you download.
Media
Media folder Videos
Pictures Music
Ring Tones Voice Notes
Camera Video Camera
Voice Notes Recorder Podcasts
Personal organizer
Contacts
Calendar
Tasks MemoPad
User Guide
Quick Help
11
Clock Calculator
Files
Documents To Go® Files
Social networking and mobile purchasing
BlackBerry App World™ Social Feeds
Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones
BlackBerry Device Software update
A software update for the BlackBerry® Device Software is available.
A software update for the BlackBerry Device Software is being downloaded.
A software update for the BlackBerry Device Software is ready to be installed.
A software update for the BlackBerry Device Software is stopped.
Sounds and alerts
Normal profile
Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
Games
Games folder
Some applications might appear in this folder, including applications that you download.
BrickBreaker
Word Mole
User Guide
Quick Help
12
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this indicator.
Update is available in the BlackBerry App World™ storefront
Sending data New item in the Social Feeds application
Receiving data System is busy
New BBM™ item
To clear this icon, open each chat that has this icon.
New BBM Groups item
Roaming Unread message count
Alarm is set Missed call count
Calendar reminder count Bluetooth® technology is turned on
Wi-Fi® technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.
Unread message
New BBM™ item
To clear this indicator, open each chat that has this indicator.
Read message BBM chat is open
Draft message New BBM Groups item
Filed message New RSS item
User Guide
Quick Help
13
Message with an attachment Message is being sent
Message is high priority Message has not been sent
Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
Phone icons
These icons appear at the top of the Home screen and in the Phone application.
Missed call
Received call
Placed call Voice mail message
Calendar icons
These icons appear at the bottom of the screen when you highlight a calendar entry.
User Guide
Quick Help
14
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Send video Rename video
Delete video
User Guide
Quick Help
15
Your Home screen
Home screen at a glance
Use a picture as your smartphone wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 211
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the
key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1. On the home screen, press the
key > Manage Panels.
2. Select or clear the checkbox for each panel.
User Guide
Quick Help
16
3.
Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the
key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear
beside the Hide Icon field.
Related information
My display changed, 211
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Change themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 211
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4.
Press the
key > Save.
Add a message that appears when your smartphone is locked
1. On the Home screen or in a folder, click the Options icon.
User Guide
Quick Help
17
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4.
Press the key > Save.
Feature availability
The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model Features such as GPS, the camera and video camera, and
network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages.
A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
A wireless service plan might affect which apps you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your
User Guide
Quick Help
18
smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a webpage or an application. For more information, contact your wireless service provider.
Wireless network The wireless network that your smartphone is connected to
might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Region Depending on your region, you might have the option to add
or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region.
Related information
BlackBerry Device Software, 230 Check what wireless networks your smartphone connects to, 234 Find more information, 19
Find more information
Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on
the Home screen or in an application menu.
www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
Your wireless service provider website: Find information about your wireless network or wireless service plan.
www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).
How to: Top 10
BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.
User Guide
Quick Help
19
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.
Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Change options for your personal email account, 85
About downloading apps with the BlackBerry App World
With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry
App World icon. Press the
key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
1. Connect your smartphone to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.
3. If necessary, type a password. Your smartphone appears as a drive on your computer.
User Guide
Quick Help
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4. Drag a file from a location on your computer to a folder on your smartphone.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 130
Synchronize email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.
1. On the Home screen, click the Messages icon.
2.
Press the
key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile checkbox.
5.
Press the key > Save.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the
key > SIM Phone Book.
2. Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.
Related information
Add a contact, 178
Send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the Home screen, click the Text Messages icon.
2. Press the
key > Compose Text Message.
3. In the To field, do one of the following:
• Type a contact name.
• Press the key > Choose Contact. Click a contact.
• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.
• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.
4. Type a message.
5.
Press the
key on the keyboard.
Related information
Personal distribution lists, 183
User Guide
Quick Help
21
I can't send messages, 34 Attach a media file, contact card, appointment, or location to a text message, 93
View a location on a map
1. On the Home screen, click the Maps icon.
2. Press the key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the
key > View on Map.
If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.
Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.
Do one of the following:
• To lock the screen, press the key on the top of your smartphone.
• To unlock the screen, press the
key again.
• To lock your smartphone with a password, on the home screen or in a folder, click the icon.
To unlock your smartphone, enter your password. Press the key on the keyboard.
Related information
Set a smartphone password, 275
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
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Related information
Turn on or turn off a network connection, 235 Turn on or turn off data service or set roaming options, 236
Turn off word substitution
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Typing.
3. For a keyboard, click Advanced Style Options.
4. Clear the Spelling checkbox.
5.
Press the
key > Save.
Tips: Top 10
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen. Click
a folder to see what apps are inside.
Make all hidden apps visible on the home screen.
On the home screen, press the key > Show All Icons. To
unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.
Search for an app. On the home screen, start typing the app name.
Verify that the app is installed. On the home screen or in a folder, click the Options icon. Click
Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
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Remove the new item indicator .
Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.
Remove the unopened message indicator .
In the Messages app, do one or more of the following:
Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.
Mark a message as read. Highlight a message. Press the
key > Mark Read.
Mark all messages that are prior to a date as read.
Highlight a date field. Press the key > Mark Prior
Read.
Identify an indicator.
You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.
Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Check to see if there is updated BlackBerry Device Software that you can download over the network.
Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.
Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click
Check for Updates. Connect your smartphone to your computer.
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Set your BlackBerry Desktop Software to check for updates automatically.
For instructions, see the Help in BlackBerry Desktop Software.
Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.
Related information
BlackBerry Device Software, 230
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.
Highlight and click the areas at the top of the Home screen.
See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.
On the navigation bar, click All.
Switch to another app.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Open an app with a convenience key. Press a convenience key on the side of your smartphone.
Note: You can customize which app a convenience key opens.
Use toolbars. Toolbars are available in most applications, and appear at the
bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and delete the selected message. To see a description for a toolbar icon, touch and hold the icon.
Use pop-up menus. Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the pop­up menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent panels.
On the Home screen, highlight All on the navigation bar and swipe right or left.
Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the Home screen such as the wallpaper.
On the Home screen, press the key > Options.
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Related information
Change what happens when you type on the Home screen, 0 Assign an application to a convenience key, 32 Keep an application running in the background and switch to another application, 224
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Set your BlackBerry® smartphone to turn on and turn off automatically.
You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.
Set backlighting to remain on for a shorter period of time, and lower its brightness.
On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.
Turn off network connections you aren't using. On the Home screen, click the connections area at the top of
the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.
Close apps when you're finished with them.
When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.
In an app, press the key > Close.
Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.
On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.
Delete the original text from a reply message.
When you are replying to a message, press the key >
Delete Original Text.
If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon
at the bottom of the screen until the flash off indicator appears.
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.
Related information
Delete the original text from a reply message, 75
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Change your ring tone, notifiers, or reminders, 30 Turn on or turn off a network connection, 235 Set options for backlighting, 208 Set your smartphone to turn on and turn off automatically, 261
Tips: Freeing and conserving storage space
Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.
Check how much free storage space you have. On the home screen or in a folder, click the Options icon. Click
Device > Storage.
Close any apps you're not using.
In an app, press the key > Close or press the key
until the home screen appears.
Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and
highlight a file. Press the key > Delete.
Delete browsing history and clear the cache.
On the home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
Reduce the amount of time that your smartphone stores email messages and calendar entries.
On the home screen, click the Messages icon or Calendar icon.
Press the key > Options.
Stop storing sent messages on your smartphone.
On the home screen, click the Messages icon. Press the
key > Options > Email Preferences.
Receive only the first section of long email messages, and choose whether to download more.
On the home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to
32 GB. Only microSD media cards are supported.
Reduce the size of pictures you take.
On the home screen, click the Camera icon. Press the
key > Options.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 123 Receive only the first section of long email messages, 84 Change the size of pictures that you take, 141 View the amount of available storage space on your smartphone, 264
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Set how long your smartphone stores messages, 73 Stop storing messages sent from your computer on your smartphone, 83 Stop storing messages sent from your smartphone on your computer, 84 Change how long your smartphone stores calendar entries, 174 Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 267
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Set a smartphone password. On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your smartphone data to your computer. Use the BlackBerry® Desktop Software to back up your
smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate
option for your computer.
Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,
click Device Switch > Save Data.
Related information
Set a smartphone password, 275 Turn on encryption, 265
Phone shortcuts
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring tone
From the Home screen, press the key. Press the key > Phone
Ring Tones.
Send an incoming call to voice mail when your BlackBerry® smartphone is inserted in a holster
Press and hold the Volume Down key on the right side of your smartphone.
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