Blackberry SWD-1000192-0414013325-001 User Manual

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BlackBerry Mobile Voice System
Version: 5.0 | Service Pack: 2
Planning Guide
SWD-1000192-0414013325-001
Contents
1 Overview........................................................................................................................................................... 2
2 Requirements................................................................................................................................................... 3
System requirements: BlackBerry MVS............................................................................................................ 3
System requirements: PBX............................................................................................................................... 6
3 Planning your organization's Wi-Fi infrastructure............................................................................................ 8
Best practice: Planning your organization's Wi-Fi infrastructure..................................................................... 8
4 Planning a BlackBerry MVS installation............................................................................................................ 10
Best Practices: Installing and configuring the BlackBerry MVS......................................................................... 10
5 Configuring call direction.................................................................................................................................. 12
PBX-initiated calling.......................................................................................................................................... 12
BlackBerry device–initiated calling................................................................................................................... 12
6 BlackBerry MVS high availability....................................................................................................................... 13
Support for BlackBerry Enterprise Server failover............................................................................................ 14
Support for PBX failover................................................................................................................................... 14
How the BlackBerry MVS determines the health of MVS Session Manager instances..................................... 14
Conditions for failover to a standby MVS Session Manager............................................................................. 14
Scenario: What happens after the active MVS Session Manager stops responding........................................ 15
7 Glossary............................................................................................................................................................ 16
8 Provide feedback.............................................................................................................................................. 18
9 Legal notice....................................................................................................................................................... 19
Planning Guide

Overview

Overview
The BlackBerry® Mobile Voice System integrates your organization's PBX phone system with the BlackBerry® Enterprise Server to extend desk phone features to BlackBerry devices. The BlackBerry MVS is designed to do the following:
Integrate with the phone application on BlackBerry devices so that users can make calls from and receive calls to your organization's work numbers
Extend commonly used PBX features that are available from users' desk phones to their BlackBerry devices
Provide simplified access to your organization’s voice mail system
Provide Voice over Wi-Fi® access to desk phone features for users of Wi-Fi enabled BlackBerry devices
Extend the security features of the BlackBerry Enterprise Server to authenticate BlackBerry device users to the BlackBerry MVS and your organization's PBX phone system
Permit you to manage the BlackBerry MVS from a single web administration console
Incorporate the use of templates and classes of service to manage users' access to their work numbers and phone features
Permit you to configure the BlackBerry MVS to support high availability to help enhance the consistency and reliability of your organization's BlackBerry MVS implementation
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Planning Guide

Requirements

Requirements

System requirements: BlackBerry MVS

Item Requirement
hardware
operating system Any of the following operating systems:
BlackBerry® Enterprise Server Any of the following BlackBerry® Enterprise Server software:
data management system Any of the following data management systems:
browser Any of the following browsers:
your organization's telephony environment BlackBerry device Any of the following devices:
two Intel® Xeon® 2.0 GHz processors
4 GB RAM
two drives that are configured as RAID 1 or better
For a computer that is running only the MVS Console, you require only one
2.0 GHz processor, and 2GB RAM.
Windows Server® 2003 R2 SP2 Standard (32 bit or 64 bit)
Windows Server 2003 R2 SP2 Enterprise (32 bit or 64 bit)
Windows Server 2008 R2
BlackBerry® Enterprise Server 4.1 SP7 or later for Microsoft® Exchange
BlackBerry Enterprise Server 5.0 or later for Microsoft Exchange
BlackBerry® Enterprise Server 4.1 SP7 or later for IBM® Lotus® Domino®
BlackBerry Enterprise Server 5.0 or later for IBM Lotus Domino
BlackBerry® Enterprise Server 4.1 SP7 or later for Novell® GroupWise®
BlackBerry Enterprise Server 5.0 or later for Novell GroupWise
Microsoft® SQL Server® 2000 with named pipes and TCP/IP network protocols turned on
Microsoft SQL Server 2005 SP2 with named pipes and TCP/IP network protocols turned on
Microsoft SQL Server 2008 with named pipes and TCP/IP network protocols turned on
Windows® Internet Explorer® 7
Windows Internet Explorer 8 with JavaScript® turned on
Mozilla® Firefox® 3.5 or later
PBX vendor that is BlackBerry MVS platform-compliant
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BlackBerry® Pearl™ 8100 Series
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Planning Guide
System requirements: BlackBerry MVS
Item Requirement
BlackBerry® Pearl™ 8220 smartphone
BlackBerry® Curve™ 8300 smartphone
BlackBerry® Curve™ 8310 smartphone
BlackBerry® Curve™ 8320 smartphone
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Curve™ 8520 smartphone
BlackBerry® Curve™ 8530 smartphone
BlackBerry® 8700 Series
BlackBerry® 8800 smartphone
BlackBerry® 8820 smartphone
BlackBerry® Curve™ 8900 smartphone
BlackBerry® Curve™ 8910 smartphone
BlackBerry® Curve™ 8980 smartphone
BlackBerry® Bold™ 9000 smartphone
BlackBerry® Pearl™ 9100 smartphone
BlackBerry® Curve™ 9300 smartphone
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm™ 9500 smartphone
BlackBerry® Storm™ 9530 smartphone
BlackBerry® Storm2™ Series
BlackBerry® Tour™ 9630 smartphone
BlackBerry® Bold™ 9650 smartphone
BlackBerry® Style™ 9670 smartphone
BlackBerry® Bold™ 9700 smartphone
BlackBerry® Bold™ 9780
BlackBerry® Torch™ 9800 smartphone
BlackBerry® Device Software Any of the following BlackBerry Device Software versions:
BlackBerry Device Software 4.5 or later for devices that operate on GSM® networks (Voice over Mobile support only)
BlackBerry Device Software 4.7.1 or later for devices that operate on CDMA networks (Voice over Mobile support only)
BlackBerry Device Software 5.0 or later for Voice over Wi-Fi® support and Voice over Mobile support
BlackBerry 6 for the BlackBerry Torch 9800
wireless service plan Any of the following features:
data
voice (not required if you use only Wi-Fi to make and take BlackBerry MVS calls)
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Planning Guide
Item Requirement
caller ID
virtual environment (if applicable) Any of the following virtual environment software:
VMware® ESX® Server 3.5.0
VMware ESX Server 4.x
PDF file viewer Adobe® Reader® 5.0 or later

System requirements: Telephony environment

System requirements: Telephony environment
Item Requirement
DTMF Your organization's telephony environment must be able to perform the following
actions:
detect and intercept DTMF tones from the cellular call leg between the PBX and BlackBerry® devices
notify the BlackBerry MVS Server of the DTMF tones using KPML notification
emit DTMF tones into the audio path when the BlackBerry® Mobile Voice System requests them
send DTMF tones that are at least 100 milliseconds in duration to devices
ANI number (Calling party)
DID/DDI number (Called party)
If your organization's telephony environment includes components, such as a voice mail server, that receive DTMF tones from the BlackBerry MVS, the telephony environment must be able to present the DTMF tones in the correct format (for example, RFC 2833, in-band media, H.323).
The Calling Line ID of a received call identifies the BlackBerry MVS call that is presented to the device. The Calling Line ID must be configured in the MVS Console to match the ANI that your organization's telephony environment plans to use for all BlackBerry MVS calls.
Any BlackBerry MVS calls that a device makes must use the ANI that you configured in your organization's telephony environment so that the called party can see the caller ID that is configured for the BlackBerry MVS user.
If your organization has a hunt group that is configured in the PBX with multiple outgoing trunks, and each trunk has its own ANI number, you must type each ANI number in the MVS Console.
If you configure your organization's BlackBerry MVS for BlackBerry device– initiated calling, you must configure a DID/DDI number in your organization's telephony environment. You configure the DID/DDI number in the MVS Console for each MVS Session Manager. The DID/DDI number is used to provision the user accounts that you configured for the device.
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