Blackberry SWD-1000192-0414013325-001 User Manual

BlackBerry Mobile Voice System

Version: 5.0 | Service Pack: 2

Planning Guide

SWD-1000192-0414013325-001

Contents

1 Overview........................................................................................................................................................... 2

2 Requirements................................................................................................................................................... 3

System requirements: BlackBerry MVS............................................................................................................ 3

System requirements: Telephony environment............................................................................................... 5

System requirements: PBX............................................................................................................................... 6

3 Planning your organization's Wi-Fi infrastructure............................................................................................ 8

Best practice: Planning your organization's Wi-Fi infrastructure..................................................................... 8

4 Planning a BlackBerry MVS installation............................................................................................................ 10

Best Practices: Installing and configuring the BlackBerry MVS......................................................................... 10

5 Configuring call direction.................................................................................................................................. 12

PBX-initiated calling.......................................................................................................................................... 12

BlackBerry device–initiated calling................................................................................................................... 12

6 BlackBerry MVS high availability....................................................................................................................... 13

Support for BlackBerry Enterprise Server failover............................................................................................ 14

Support for PBX failover................................................................................................................................... 14

How the BlackBerry MVS determines the health of MVS Session Manager instances..................................... 14

Conditions for failover to a standby MVS Session Manager............................................................................. 14

Scenario: What happens after the active MVS Session Manager stops responding........................................ 15

7 Glossary............................................................................................................................................................ 16

8 Provide feedback.............................................................................................................................................. 18

9 Legal notice....................................................................................................................................................... 19

Planning Guide

Overview

The BlackBerry® Mobile Voice System integrates your organization's PBX phone system with the BlackBerry® Enterprise Server to extend desk phone features to BlackBerry devices. The BlackBerry MVS is designed to do the following:

• Integrate with the phone application on BlackBerry devices so that users can make calls from and receive calls to your organization's work numbers

• Extend commonly used PBX features that are available from users' desk phones to their BlackBerry devices

• Provide simplified access to your organization’s voice mail system

• Provide Voice over Wi-Fi® access to desk phone features for users of Wi-Fi enabled BlackBerry devices

• Extend the security features of the BlackBerry Enterprise Server to authenticate BlackBerry device users to the BlackBerry MVS and your organization's PBX phone system

• Permit you to manage the BlackBerry MVS from a single web administration console

• Incorporate the use of templates and classes of service to manage users' access to their work numbers and phone features

• Permit you to configure the BlackBerry MVS to support high availability to help enhance the consistency and reliability of your organization's BlackBerry MVS implementation

Planning Guide

Requirements

System requirements: BlackBerry MVS

Item Requirement

hardware

operating system Any of the following operating systems:

BlackBerry® Enterprise Server Any of the following BlackBerry® Enterprise Server software:

data management system Any of the following data management systems:

browser Any of the following browsers:

your organization's telephony environment BlackBerry device Any of the following devices:

• two Intel® Xeon® 2.0 GHz processors

• 4 GB RAM

• two drives that are configured as RAID 1 or better

For a computer that is running only the MVS Console, you require only one

2.0 GHz processor, and 2GB RAM.

• Windows Server® 2003 R2 SP2 Standard (32 bit or 64 bit)

• Windows Server 2003 R2 SP2 Enterprise (32 bit or 64 bit)

• Windows Server 2008 R2

• BlackBerry® Enterprise Server 4.1 SP7 or later for Microsoft® Exchange

• BlackBerry Enterprise Server 5.0 or later for Microsoft Exchange

• BlackBerry® Enterprise Server 4.1 SP7 or later for IBM® Lotus® Domino®

• BlackBerry Enterprise Server 5.0 or later for IBM Lotus Domino

• BlackBerry® Enterprise Server 4.1 SP7 or later for Novell® GroupWise®

• BlackBerry Enterprise Server 5.0 or later for Novell GroupWise

• Microsoft® SQL Server® 2000 with named pipes and TCP/IP network protocols turned on

• Microsoft SQL Server 2005 SP2 with named pipes and TCP/IP network protocols turned on

• Microsoft SQL Server 2008 with named pipes and TCP/IP network protocols turned on

• Windows® Internet Explorer® 7

• Windows Internet Explorer 8 with JavaScript® turned on

• Mozilla® Firefox® 3.5 or later

PBX vendor that is BlackBerry MVS platform-compliant

• BlackBerry® Pearl™ 8100 Series

Planning Guide

System requirements: BlackBerry MVS

Item Requirement

• BlackBerry® Pearl™ 8220 smartphone

• BlackBerry® Curve™ 8300 smartphone

• BlackBerry® Curve™ 8310 smartphone

• BlackBerry® Curve™ 8320 smartphone

• BlackBerry® Curve™ 8330 smartphone

• BlackBerry® Curve™ 8520 smartphone

• BlackBerry® Curve™ 8530 smartphone

• BlackBerry® 8700 Series

• BlackBerry® 8800 smartphone

• BlackBerry® 8820 smartphone

• BlackBerry® Curve™ 8900 smartphone

• BlackBerry® Curve™ 8910 smartphone

• BlackBerry® Curve™ 8980 smartphone

• BlackBerry® Bold™ 9000 smartphone

• BlackBerry® Pearl™ 9100 smartphone

• BlackBerry® Curve™ 9300 smartphone

• BlackBerry® Curve™ 9330 smartphone

• BlackBerry® Storm™ 9500 smartphone

• BlackBerry® Storm™ 9530 smartphone

• BlackBerry® Storm2™ Series

• BlackBerry® Tour™ 9630 smartphone

• BlackBerry® Bold™ 9650 smartphone

• BlackBerry® Style™ 9670 smartphone

• BlackBerry® Bold™ 9700 smartphone

• BlackBerry® Bold™ 9780

• BlackBerry® Torch™ 9800 smartphone

BlackBerry® Device Software Any of the following BlackBerry Device Software versions:

• BlackBerry Device Software 4.5 or later for devices that operate on GSM® networks (Voice over Mobile support only)

• BlackBerry Device Software 4.7.1 or later for devices that operate on CDMA networks (Voice over Mobile support only)

• BlackBerry Device Software 5.0 or later for Voice over Wi-Fi® support and Voice over Mobile support

• BlackBerry 6 for the BlackBerry Torch 9800

wireless service plan Any of the following features:

• data

• voice (not required if you use only Wi-Fi to make and take BlackBerry MVS calls)

Planning Guide

Item Requirement

• caller ID

virtual environment (if applicable) Any of the following virtual environment software:

• VMware® ESX® Server 3.5.0

• VMware ESX Server 4.x

PDF file viewer Adobe® Reader® 5.0 or later

System requirements: Telephony environment

Item Requirement

DTMF Your organization's telephony environment must be able to perform the following

actions:

• detect and intercept DTMF tones from the cellular call leg between the PBX and BlackBerry® devices

• notify the BlackBerry MVS Server of the DTMF tones using KPML notification

• emit DTMF tones into the audio path when the BlackBerry® Mobile Voice System requests them

• send DTMF tones that are at least 100 milliseconds in duration to devices

ANI number (Calling party)

DID/DDI number (Called party)

If your organization's telephony environment includes components, such as a voice mail server, that receive DTMF tones from the BlackBerry MVS, the telephony environment must be able to present the DTMF tones in the correct format (for example, RFC 2833, in-band media, H.323).

• The Calling Line ID of a received call identifies the BlackBerry MVS call that is presented to the device. The Calling Line ID must be configured in the MVS Console to match the ANI that your organization's telephony environment plans to use for all BlackBerry MVS calls.

• Any BlackBerry MVS calls that a device makes must use the ANI that you configured in your organization's telephony environment so that the called party can see the caller ID that is configured for the BlackBerry MVS user.

• If your organization has a hunt group that is configured in the PBX with multiple outgoing trunks, and each trunk has its own ANI number, you must type each ANI number in the MVS Console.

• If you configure your organization's BlackBerry MVS for BlackBerry device– initiated calling, you must configure a DID/DDI number in your organization's telephony environment. You configure the DID/DDI number in the MVS Console for each MVS Session Manager. The DID/DDI number is used to provision the user accounts that you configured for the device.

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