BlackBerry Style 9670
Smartphone
User Guide
Version: 6.0
To find the latest user guides, visit www.blackberry.com/docs/
smartphones.
SWDT643442-941426-0201084713-001
Contents
Quick Help.......................................................................................................................................................................................................... 9
Top 10................................................................................................................................................................................................................. 9
Getting to know your smartphone..................................................................................................................................................................... 13
Tips..................................................................................................................................................................................................................... 19
Make it yours...................................................................................................................................................................................................... 24
Shortcuts............................................................................................................................................................................................................ 31
Phone shortcuts................................................................................................................................................................................................. 31
Message shortcuts.............................................................................................................................................................................................. 31
File and attachment shortcuts........................................................................................................................................................................... 32
Typing shortcuts................................................................................................................................................................................................. 33
Media shortcuts................................................................................................................................................................................................. 34
Browser shortcuts.............................................................................................................................................................................................. 35
Calendar shortcuts............................................................................................................................................................................................. 36
Search shortcuts................................................................................................................................................................................................. 36
Map shortcuts.................................................................................................................................................................................................... 37
Troubleshooting: Shortcuts................................................................................................................................................................................ 37
Phone................................................................................................................................................................................................................. 38
Phone basics....................................................................................................................................................................................................... 38
Emergency calls.................................................................................................................................................................................................. 41
Volume............................................................................................................................................................................................................... 41
Voice mail........................................................................................................................................................................................................... 42
Speed dial........................................................................................................................................................................................................... 43
Call waiting, call forwarding, and call blocking................................................................................................................................................... 44
Fixed dialing and smart dialing........................................................................................................................................................................... 46
Conference calls................................................................................................................................................................................................. 48
Call logs............................................................................................................................................................................................................... 49
Multiple phone numbers.................................................................................................................................................................................... 50
Phone options.................................................................................................................................................................................................... 51
Phone shortcuts................................................................................................................................................................................................. 53
Troubleshooting: Phone..................................................................................................................................................................................... 54
Voice commands................................................................................................................................................................................................ 57
Perform an action using a voice command........................................................................................................................................................ 57
Available voice commands................................................................................................................................................................................. 57
Change the language for voice commands........................................................................................................................................................ 58
Turn off choice lists for voice commands........................................................................................................................................................... 58
Change the options for voice prompts............................................................................................................................................................... 58
Improve voice recognition.................................................................................................................................................................................. 59
Troubleshooting: Voice dialing........................................................................................................................................................................... 59
Messages............................................................................................................................................................................................................ 60
Email................................................................................................................................................................................................................... 60
PIN messages...................................................................................................................................................................................................... 76
Text messages.................................................................................................................................................................................................... 80
Security options for messages............................................................................................................................................................................ 88
Attachments....................................................................................................................................................................................................... 90
S/MIME-protected messages............................................................................................................................................................................. 92
IBM Lotus Notes native encrypted messages..................................................................................................................................................... 98
PGP protected messages.................................................................................................................................................................................... 99
Message shortcuts.............................................................................................................................................................................................. 104
File and attachment shortcuts........................................................................................................................................................................... 105
Troubleshooting: Messages................................................................................................................................................................................ 106
Files.................................................................................................................................................................................................................... 112
File basics........................................................................................................................................................................................................... 112
Managing files and attachments........................................................................................................................................................................ 114
File and attachment shortcuts........................................................................................................................................................................... 117
Troubleshooting: Attachments........................................................................................................................................................................... 118
Media................................................................................................................................................................................................................. 119
Music.................................................................................................................................................................................................................. 119
Podcasts............................................................................................................................................................................................................. 122
Videos................................................................................................................................................................................................................. 124
Video camera..................................................................................................................................................................................................... 125
Camera............................................................................................................................................................................................................... 126
Pictures............................................................................................................................................................................................................... 129
Voice notes......................................................................................................................................................................................................... 131
Ring tones........................................................................................................................................................................................................... 132
Media storage.................................................................................................................................................................................................... 134
Transferring and downloading media files......................................................................................................................................................... 137
Supported audio and video file formats............................................................................................................................................................. 139
Media shortcuts................................................................................................................................................................................................. 139
Troubleshooting: Media..................................................................................................................................................................................... 140
Ring tones, sounds, and alerts............................................................................................................................................................................ 143
About ring tones, sounds, and alerts.................................................................................................................................................................. 143
Change your ring tone, notifiers, or reminders.................................................................................................................................................. 143
Add a custom profile.......................................................................................................................................................................................... 144
Add a contact alert............................................................................................................................................................................................. 144
Silence your device............................................................................................................................................................................................. 144
Flashing LED........................................................................................................................................................................................................ 145
Change alarm notification options..................................................................................................................................................................... 145
Turn on event sounds......................................................................................................................................................................................... 145
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 146
Browser.............................................................................................................................................................................................................. 147
Browser basics.................................................................................................................................................................................................... 147
Browser bookmarks............................................................................................................................................................................................ 150
RSS feeds............................................................................................................................................................................................................ 151
Browser options................................................................................................................................................................................................. 152
Browser security................................................................................................................................................................................................. 154
Browser push...................................................................................................................................................................................................... 156
Browser shortcuts.............................................................................................................................................................................................. 157
Troubleshooting: Browser.................................................................................................................................................................................. 158
Calendar............................................................................................................................................................................................................. 159
Calendar basics................................................................................................................................................................................................... 159
Meetings............................................................................................................................................................................................................. 160
Conference call meetings................................................................................................................................................................................... 162
Synchronizing calendar....................................................................................................................................................................................... 164
Calendar options................................................................................................................................................................................................ 166
Calendar shortcuts............................................................................................................................................................................................. 167
Troubleshooting: Calendar................................................................................................................................................................................. 168
Contacts.............................................................................................................................................................................................................. 170
Contact basics..................................................................................................................................................................................................... 170
Customizing contacts......................................................................................................................................................................................... 171
Synchronizing contacts....................................................................................................................................................................................... 173
Personal distribution lists................................................................................................................................................................................... 175
Multiple contact lists.......................................................................................................................................................................................... 176
Contact list options............................................................................................................................................................................................. 176
Troubleshooting: Contacts................................................................................................................................................................................. 177
Clock................................................................................................................................................................................................................... 179
Set the date and time......................................................................................................................................................................................... 179
Change what appears on the screen when your device is charging................................................................................................................... 179
Change the clock face......................................................................................................................................................................................... 179
Display a second time zone on the clock............................................................................................................................................................ 180
Turn on the alarm............................................................................................................................................................................................... 180
Silence the alarm................................................................................................................................................................................................ 180
Change alarm notification options..................................................................................................................................................................... 180
Turn on bedside clock mode.............................................................................................................................................................................. 181
Set options for bedside clock mode................................................................................................................................................................... 181
Use the stopwatch.............................................................................................................................................................................................. 181
Use the timer...................................................................................................................................................................................................... 181
Change timer notification options...................................................................................................................................................................... 182
Troubleshooting: Clock....................................................................................................................................................................................... 182
Tasks and memos............................................................................................................................................................................................... 183
Create a task or memo....................................................................................................................................................................................... 183
Send a task or memo.......................................................................................................................................................................................... 183
Change or delete a task or memo...................................................................................................................................................................... 183
Change the status of a task................................................................................................................................................................................ 183
Hide completed tasks......................................................................................................................................................................................... 184
Show tasks in the calendar................................................................................................................................................................................. 184
Synchronizing tasks and memos......................................................................................................................................................................... 184
About categories................................................................................................................................................................................................ 186
Categorize a contact, task, or memo.................................................................................................................................................................. 186
Create a category for contacts, tasks, or memos............................................................................................................................................... 186
Turn off the prompt that appears before you delete items............................................................................................................................... 187
Typing................................................................................................................................................................................................................. 188
Typing basics...................................................................................................................................................................................................... 188
Typing input methods........................................................................................................................................................................................ 189
Typing options.................................................................................................................................................................................................... 189
Spelling checker.................................................................................................................................................................................................. 190
Custom dictionary.............................................................................................................................................................................................. 191
AutoText............................................................................................................................................................................................................. 192
Typing shortcuts................................................................................................................................................................................................. 193
Troubleshooting: Typing..................................................................................................................................................................................... 194
Keyboard............................................................................................................................................................................................................ 195
Assign an application to a Convenience key....................................................................................................................................................... 195
Change the default currency symbol.................................................................................................................................................................. 195
Set the cursor speed........................................................................................................................................................................................... 195
Turn on key tones............................................................................................................................................................................................... 195
Set the trackpad sensitivity................................................................................................................................................................................ 196
Turn off trackpad sounds................................................................................................................................................................................... 196
Troubleshooting: Keyboard................................................................................................................................................................................ 196
Language............................................................................................................................................................................................................ 197
About typing input languages............................................................................................................................................................................ 197
Change the language.......................................................................................................................................................................................... 197
Use a shortcut for switching typing input languages when you are typing........................................................................................................ 197
Add a display language....................................................................................................................................................................................... 198
Delete a language............................................................................................................................................................................................... 198
Troubleshooting: Language................................................................................................................................................................................ 198
Screen display..................................................................................................................................................................................................... 199
Set options for backlighting................................................................................................................................................................................ 199
Use a picture as your device wallpaper.............................................................................................................................................................. 199
Change the display font...................................................................................................................................................................................... 199
Organizing applications on the Home screen..................................................................................................................................................... 200
Add a message that appears when your device is locked.................................................................................................................................. 201
Use grayscale or reverse contrast for the screen display................................................................................................................................... 201
Turn on flashing LED notification for wireless coverage.................................................................................................................................... 201
External display.................................................................................................................................................................................................. 201
Themes............................................................................................................................................................................................................... 202
Troubleshooting: Display.................................................................................................................................................................................... 203
GPS technology................................................................................................................................................................................................... 204
About GPS technology........................................................................................................................................................................................ 204
Turn on GPS technology..................................................................................................................................................................................... 204
Set the GPS receiver that you use to track your movement.............................................................................................................................. 204
Get your GPS location........................................................................................................................................................................................ 205
Prevent others from tracking your location....................................................................................................................................................... 205
Turn off location aiding...................................................................................................................................................................................... 205
Troubleshooting: GPS technology...................................................................................................................................................................... 206
Maps................................................................................................................................................................................................................... 207
Map basics.......................................................................................................................................................................................................... 207
Map options....................................................................................................................................................................................................... 210
Map shortcuts.................................................................................................................................................................................................... 210
Troubleshooting: Maps...................................................................................................................................................................................... 211
Applications........................................................................................................................................................................................................ 212
About multitasking............................................................................................................................................................................................. 212
Keep an application running in the background and switch to another application......................................................................................... 212
Close an application so that it is not running in the background....................................................................................................................... 212
About adding applications.................................................................................................................................................................................. 213
About social networking applications................................................................................................................................................................ 214
About instant messaging applications................................................................................................................................................................ 214
Require your device password before adding an application............................................................................................................................ 214
Delete an application......................................................................................................................................................................................... 215
View properties for an application..................................................................................................................................................................... 215
View the size of an application database........................................................................................................................................................... 215
Troubleshooting: Applications........................................................................................................................................................................... 215
BlackBerry Device Software............................................................................................................................................................................... 216
About updating the BlackBerry Device Software............................................................................................................................................... 216
Update the BlackBerry Device Software over the wireless network.................................................................................................................. 217
Return to or delete the previous version of the BlackBerry Device Software.................................................................................................... 217
Update the BlackBerry Device Software from a web site.................................................................................................................................. 217
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 218
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 218
Manage Connections.......................................................................................................................................................................................... 220
Manage Connections basics............................................................................................................................................................................... 220
Mobile network.................................................................................................................................................................................................. 222
Wi-Fi technology................................................................................................................................................................................................ 226
Bluetooth technology......................................................................................................................................................................................... 232
Power and battery.............................................................................................................................................................................................. 240
Turn off your device........................................................................................................................................................................................... 240
Set your device to turn on and turn off automatically....................................................................................................................................... 240
Reset the device................................................................................................................................................................................................. 240
Check the battery power level........................................................................................................................................................................... 240
Tips: Extending battery life................................................................................................................................................................................. 240
Memory and media cards................................................................................................................................................................................... 242
About media cards............................................................................................................................................................................................. 242
Supported media cards...................................................................................................................................................................................... 242
View the amount of available storage space on your device............................................................................................................................. 242
Turn off media card support.............................................................................................................................................................................. 242
Repair files stored on your media card or on your device................................................................................................................................. 242
About compression............................................................................................................................................................................................ 243
About file encryption.......................................................................................................................................................................................... 243
Turn on encryption............................................................................................................................................................................................. 243
Tips: Freeing and conserving storage space....................................................................................................................................................... 244
Troubleshooting: Storage and media cards........................................................................................................................................................ 245
Search................................................................................................................................................................................................................. 246
Search for an item.............................................................................................................................................................................................. 246
Set the types of items that are included in searches......................................................................................................................................... 246
Search for messages........................................................................................................................................................................................... 246
Message search criteria...................................................................................................................................................................................... 247
Do more with your message search results....................................................................................................................................................... 247
Search for text in a message, in a file, or on a web page................................................................................................................................... 248
View, change, or delete a saved search............................................................................................................................................................. 248
Search for a contact in your organization's address book.................................................................................................................................. 248
Search shortcuts................................................................................................................................................................................................. 249
Security............................................................................................................................................................................................................... 250
Security basics.................................................................................................................................................................................................... 250
Password keeper................................................................................................................................................................................................ 252
Encryption.......................................................................................................................................................................................................... 254
Memory cleaning................................................................................................................................................................................................ 256
Certificates......................................................................................................................................................................................................... 257
PGP keys............................................................................................................................................................................................................. 264
Certificate servers.............................................................................................................................................................................................. 269
Key store............................................................................................................................................................................................................. 271
Smart cards......................................................................................................................................................................................................... 273
VPN settings....................................................................................................................................................................................................... 276
Verify security software manually...................................................................................................................................................................... 277
Third-party application control.......................................................................................................................................................................... 278
Troubleshooting: Security.................................................................................................................................................................................. 281
Service books and diagnostic reports................................................................................................................................................................. 282
Accept, delete, or restore a service book........................................................................................................................................................... 282
Run a diagnostic report...................................................................................................................................................................................... 282
View, submit, or delete a diagnostic report....................................................................................................................................................... 282
Set a default recipient for diagnostic reports..................................................................................................................................................... 283
I cannot run or submit a diagnostic report......................................................................................................................................................... 283
View the version number of the BlackBerry Device Software on your device................................................................................................... 283
Synchronization.................................................................................................................................................................................................. 284
About synchronization....................................................................................................................................................................................... 284
Reconcile email over the wireless network........................................................................................................................................................ 284
Delete email on your device and in your email application on your computer................................................................................................. 285
Synchronize organizer data over the wireless network..................................................................................................................................... 285
About synchronization conflicts......................................................................................................................................................................... 285
Manage email reconciliation conflicts................................................................................................................................................................ 286
Manage data synchronization conflicts.............................................................................................................................................................. 286
About backing up and restoring device data...................................................................................................................................................... 286
Empty the deleted items folder on your computer from your device............................................................................................................... 287
Troubleshooting: Synchronization..................................................................................................................................................................... 287
Accessibility options........................................................................................................................................................................................... 289
About accessibility options................................................................................................................................................................................. 289
Screen accessibility options................................................................................................................................................................................ 289
Audio and phone accessibility options............................................................................................................................................................... 290
Typing accessibility options................................................................................................................................................................................ 292
Calculator........................................................................................................................................................................................................... 294
Use the calculator............................................................................................................................................................................................... 294
Convert a measurement..................................................................................................................................................................................... 294
BrickBreaker....................................................................................................................................................................................................... 295
About BrickBreaker............................................................................................................................................................................................ 295
BrickBreaker capsules......................................................................................................................................................................................... 295
BrickBreaker scoring........................................................................................................................................................................................... 296
Play BrickBreaker................................................................................................................................................................................................ 296
Adjust the volume.............................................................................................................................................................................................. 296
Set the paddle speed.......................................................................................................................................................................................... 297
Word Mole game................................................................................................................................................................................................ 298
Word Mole game basics..................................................................................................................................................................................... 298
Single-player games............................................................................................................................................................................................ 299
Multiplayer games.............................................................................................................................................................................................. 300
Troubleshooting: Word Mole............................................................................................................................................................................. 301
Glossary.............................................................................................................................................................................................................. 302
Legal notice........................................................................................................................................................................................................ 307
User Guide
Quick Help
Quick Help
Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email
address for your device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 68
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
Related topics
I cannot change the number of times that my device rings, 55
key > Save.
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User Guide
Quick Help
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•
To see all your application icons, press the key > All.
•
To hide an application icon, highlight the icon. Press the key > Hide.
•
To show all hidden application icons, press the key > Show All.
•
To stop hiding an application icon, highlight the icon. Press the
the Hide field.
Related topics
My display changed, 203
key > Hide. A check mark should not appear beside
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the
BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to
download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an
application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™
storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an
application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications,
personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over
the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to
add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your
computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry
Desktop Software.
Application Center
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User Guide
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of
applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might
not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the
key > Help.
Quick Help
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the
Your signature is added to your email after you send it.
key > Save.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the
Related topics
My display changed, 203
key > Set As Wallpaper.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type
Audio
File format
• AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
11
User Guide
Type File format
• WMA
• WAV
Video
For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/
smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.
• 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
Quick Help
Transfer a file from your computer to your device using your device as a
USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27
Open, close, or switch between tabs
Do one of the following:
•
To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
•
To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
•
To switch between tabs, in the browser, press the key > Tabs. Click a tab.
•
To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
12
User Guide
Quick Help
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5.
Press the
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the
BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry
Desktop Software.
key > Options > Email Reconciliation.
key > Save.
Getting to know your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Important keys
Front keys
Key Name Actions
Trackpad
Menu
Escape
Send
End/Power
Top keys
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® device.
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User Guide
Key Name Actions
Side keys
Key Name Actions
Convenience key
Keyboard
Key Name Actions
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
• Take a picture.
• Mute your music when the flip is closed.
• You can also customize this key.
Quick Help
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Select commands using pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when
you are viewing a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
• To see additional commands, click the Full Menu icon.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options
14
Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the
alarm, viewing notifications, and turning on or off network
connections.
User Guide
Quick Help
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
Use pop-up menus Pop-up menus provide common available actions, and appear
Switch to the Favorites, Media, Downloads, and Frequent
views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
Related topics
Keep an application running in the background and switch to another application, 212
Assign an application to a Convenience key, 195
Change what happens when you type on the Home screen, 26
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Note: You can customize which app a convenience key opens.
in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the Home screen, press the key > Options.
Applications
Get started with some of these great applications.
Messages
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
Media
See saved pictures, play songs, and more.
Camera (if supported)
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User Guide
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
Set up wireless connections, such as a Bluetooth® connection.
Help
Find the user guide here or click Help in a menu.
To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.
Status indicators
Home screen
new notification alarm set
Quick Help
Messages
Phone
16
unopened message count BlackBerry® Messenger
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
unopened opened
text message sent message
attachment message is sending
high priority message not sent
draft meeting invite
missed call received call
placed call voice mail message
User Guide
Quick Help
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
Identify an indicator
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
cannot find all of your unopened messages in your inbox,
look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the key > Mark Prior
Opened.
• You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your device.
Device model
Features such as GPS, the camera and video camera, and
network connection options are dependent on your device
model. To find feature specifications for your device model,
visit www.blackberry.com/go/devices.
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User Guide
Quick Help
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you
to use the phone application and to send and receive text
messages.
A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
For more information about your plan, contact your wireless
service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging
applications, and use some browser options.
If you are an individual user, when you set up your email
address or instant messaging account, you are associating it
with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a BlackBerry® Enterprise
Server. Your administrator might set options that determine
the features and settings that are available on your device. To
view the IT policies that have been set by your administrator,
on the Home screen or in a folder, click the Options icon. Click
Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service
provider's offerings. For more information, contact your
wireless service provider.
Wireless network The wireless network that your device is connected to might
affect the availability of some features. Depending on your
wireless service provider and available roaming options,
different wireless networks are available. Some wireless
networks do not support features such as call blocking, call
forwarding, or cell broadcasting. For more information,
contact your wireless service provider.
Related topics
18
User Guide
BlackBerry Device Software, 216
Find more information, 30
Check what wireless networks your device connects to, 220
Tips
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Quick Help
Look in a folder on your Home screen
Make all hidden apps visible on the Home screen
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click
Some apps are located in folders on your Home screen. Click
a folder to see what apps are inside.
On the Home screen, press the key > Show All. To unhide
the app, highlight it and then click Hide to clear the check mark.
If Show All does not appear in the menu, there are no apps
hidden from view.
Device > Application Management. If the app is listed, it is
installed on your BlackBerry® device.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the
alarm, viewing notifications, and turning on or off network
connections.
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Note: You can customize which app a convenience key opens.
19
User Guide
Use pop-up menus Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
Related topics
Keep an application running in the background and switch to another application, 212
Assign an application to a Convenience key, 195
Change what happens when you type on the Home screen, 26
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the Home screen, press the key > Options.
Quick Help
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
Identify an indicator
20
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
cannot find all of your unopened messages in your inbox,
look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the key > Mark Prior
Opened.
• You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click Device > Application Management.
User Guide
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Quick Help
Set your BlackBerry® device to turn on and turn off
automatically.
You can set your device to turn off while you aren't using it for
an extended period, like when you sleep. Data you receive
when the device is turned off automatically updates when the
device turns on.
Set backlighting to remain on for a shorter period of time, and
lower its brightness
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
Close apps when you are finished with them.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone
Delete the original text from a reply message
If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
On the Home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
On the Home screen or in a folder, click the Options icon. Click
Display > Screen Display.
the screen, or click the Manage Connections icon. Click a
network connection to clear the check box.
In an app, press the key > Close.
On the Home screen, click the Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
When you are replying to a message, press the key >
Delete Original Text.
at the bottom of the screen until the flash off indicator
appears.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the device.
Related topics
21
User Guide
Set your device to turn on and turn off automatically, 240
Set options for backlighting, 199
Turn on or turn off a network connection, 221
Change your ring tone, notifiers, or reminders, 9
Delete the original text from a reply message, 62
Quick Help
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device
processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email
messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click
Device > Storage.
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
highlight a file. Press the key > Delete.
Delete browsing history and clear the cache
Reduce the amount of time that your device stores email
messages and calendar entries
Stop storing sent messages on your device
Receive only the first section of long email messages, and
choose whether to download more
Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Reduce the size of pictures you take
On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
On the Home screen, click the Messages icon or Calendar icon.
Press the key > Options.
On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Only microSD media cards are supported.
On the Home screen, click the Camera icon. Press the key
> Options.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Related topics
View the amount of available storage space on your device, 242
Move, rename, or delete a file, 114
Delete browsing information, 154
Set how long your device stores messages, 70
Change how long your device stores calendar entries, 167
22
User Guide
Stop storing messages sent from your computer on your device, 71
Stop storing messages sent from your device on your computer, 71
Receive only the first section of long email messages, 69
Change the size of pictures that you take, 127
The application memory on my device is low, 245
Quick Help
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as
avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
back up your device data. To download the BlackBerry Desktop
Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer.
Related topics
Set a device password, 250
Turn on encryption, 135
Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup
file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Check to see if there is updated BlackBerry Device Software
that you can download over the network
Depending on your device model, this feature might not be
supported. On the Home screen or in a folder, click the Options
icon. Click Device > Software Updates.
23
User Guide
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,
visit: www.blackberry.com/software. Click on BlackBerry
Device Software and follow the links to update your software.
Set your BlackBerry Desktop Software to check for updates
automatically
Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.
Related topics
BlackBerry Device Software, 216
For instructions, see the Help in BlackBerry Desktop Software.
Quick Help
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and
set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking
accounts. The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Make it yours
Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.
Your Home screen
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related topics
My display changed, 203
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the
Related topics
24
key > Set As Wallpaper.
User Guide
My display changed, 203
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the Menu key.
3. Perform one of the following actions:
• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger
to the new location. Click the trackpad.
• To move the application icon into an application folder, click Move to folder. Click an application folder.
• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Add, change, or delete a folder on the Home screen
On the Home screen, do one of the following:
•
To add a folder, press the
folder icon. Click a folder icon style. Click Add.
•
To change a folder, highlight a folder. Press the
Click Save.
•
To delete a folder, highlight a folder. Press the key > Delete.
key > Add Folder. Type a name for the folder. To change the folder icon style, click the
key > Edit Folder. Change the folder name or folder icon style.
Quick Help
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•
To see all your application icons, press the key > All.
•
To hide an application icon, highlight the icon. Press the key > Hide.
•
To show all hidden application icons, press the key > Show All.
•
To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside
the Hide field.
Related topics
My display changed, 203
Add a shortcut to your Home screen or Favorites view
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.
Browse to a website, or highlight the item you want to create a shortcut for.
•
To add a shortcut on the Home screen, press the
•
To add a shortcut to your Favorites view, press the key > Mark as Favorite.
key > Add to Home Screen.
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
25
User Guide
2. Click Accessibility.
3. Change the Grid Layout field.
4.
Press the key > Save.
Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.
On the Home screen, press the key > Options.
• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing
field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the key > Save.
Add a message that appears when your device is locked
When the flip is open and your BlackBerry® device is locked, this text appears on the screen.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4.
Press the
key > Save.
Quick Help
Get apps, music, ring tones, pictures, and videos
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the
BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to
download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an
application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™
storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an
application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications,
personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over
the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
BlackBerry Desktop Software
26
User Guide
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to
add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your
computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry
Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of
applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might
not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the
key > Help.
Quick Help
Transfer a file from your computer to your device using your device as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27
Transfer your media files from your computer to your device using BlackBerry Desktop
Software
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®
Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
27
User Guide
Related topics
Transfer a file from your computer to your device using your device as a USB memory drive, 12
Quick Help
Calls and sound profiles
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1.
From the Home screen, press the key.
2.
Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
4.
Press the
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the key > Save.
key > Save.
Related topics
I cannot change the number of times that my device rings, 55
Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone
or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone
or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7.
Press the
28
key > Save.
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