BlackBerry RBE40GW User Guide
User Guide
Contents
BlackBerry basics ................................................................................................................................ 10
About typing input methods .................................................................................................................... 10
Type text using SureType technology ....................................................................................................... 10
Type text using multi-tap ........................................................................................................................ 10
Switch typing input methods ................................................................................................................... 11
Switch applications ................................................................................................................................ 11
Assign an application to a Convenience key ............................................................................................... 11
Set owner information ............................................................................................................................ 11
Turn on standby mode ............................................................................................................................ 11
About links ............................................................................................................................................ 12
Create a link for a PIN ............................................................................................................................ 12
Expand a folder ..................................................................................................................................... 12
Collapse a folder .................................................................................................................................... 12
BlackBerry Basics shortcuts ..................................................................................................................... 12
No application opens when I press a Convenience key ................................................................................ 13
Shortcuts ............................................................................................................................................ 14
BlackBerry Basics shortcuts ..................................................................................................................... 12
Phone shortcuts ..................................................................................................................................... 15
Camera shortcuts ................................................................................................................................. 16
Message shortcuts ................................................................................................................................. 16
Typing shortcuts .................................................................................................................................... 17
Search shortcuts .................................................................................................................................... 18
Attachment shortcuts ............................................................................................................................. 18
Browser shortcuts .................................................................................................................................. 19
Media shortcuts ..................................................................................................................................... 19
Map shortcuts ....................................................................................................................................... 20
Calendar shortcuts ................................................................................................................................. 20
Phone ................................................................................................................................................. 22
Phone basics ......................................................................................................................................... 22
Emergency calls ..................................................................................................................................... 23
Volume ................................................................................................................................................. 24
Voice dialing ......................................................................................................................................... 24
Voice mail ............................................................................................................................................. 26
Speed dial ............................................................................................................................................ 26
Conference calls .................................................................................................................................... 27
Caller ID ............................................................................................................................................... 28
Call logs ............................................................................................................................................... 29
Call waiting ........................................................................................................................................... 30
Call forwarding ...................................................................................................................................... 30
Call blocking ......................................................................................................................................... 31
Fixed dialing .......................................................................................................................................... 32
Smart dialing ........................................................................................................................................ 34
TTY support .......................................................................................................................................... 34
Phone settings ....................................................................................................................................... 35
Phone shortcuts ..................................................................................................................................... 15
Phone troubleshooting ............................................................................................................................ 37
Voice dialing ....................................................................................................................................... 24
Make a phone call using a voice command ................................................................................................ 24
Check your phone number using a voice command ..................................................................................... 24
Check the wireless coverage level using a voice command ........................................................................... 39
Check the battery power level using a voice command ................................................................................ 39
Set the voice dialing language ................................................................................................................. 25
Turn off choice lists for voice commands ................................................................................................... 25
Adjust the sensitivity level for voice commands .......................................................................................... 25
Turn off voice prompts ........................................................................................................................... 25
Set playback options for voice dialing ....................................................................................................... 25
Help your device recognize certain numbers .............................................................................................. 26
Voice dialing troubleshooting ................................................................................................................... 40
Camera ............................................................................................................................................... 42
Zoom in to or out from a subject .............................................................................................................. 42
Take a picture ...................................................................................................................................... 42
Set the default flash mode ...................................................................................................................... 42
Change the flash mode for a picture ......................................................................................................... 42
Set a location for storing pictures ............................................................................................................. 42
Set picture size ...................................................................................................................................... 42
Set picture quality .................................................................................................................................. 43
Set white balance .................................................................................................................................. 43
View the number of remaining pictures ..................................................................................................... 43
Camera shortcuts ................................................................................................................................. 16
Camera troubleshooting .......................................................................................................................... 43
Email messages .................................................................................................................................. 45
Email message basics ............................................................................................................................. 45
Email message folders ............................................................................................................................ 47
Sent messages ...................................................................................................................................... 48
Filters .................................................................................................................................................. 49
Email message forwarding ...................................................................................................................... 51
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
PIN messages ..................................................................................................................................... 60
PIN message basics ............................................................................................................................... 60
Sent messages ...................................................................................................................................... 48
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
SMS messages .................................................................................................................................... 69
SMS text message basics ........................................................................................................................ 69
Sent messages ...................................................................................................................................... 48
Cell broadcasting ................................................................................................................................... 71
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
MMS messages .................................................................................................................................... 80
MMS message basics .............................................................................................................................. 80
MMS message attachments ..................................................................................................................... 83
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
Typing ................................................................................................................................................ 91
Typing input methods ............................................................................................................................. 91
Typing basics ........................................................................................................................................ 92
AutoText .............................................................................................................................................. 94
Word list ............................................................................................................................................... 95
Typing shortcuts .................................................................................................................................... 17
Typing troubleshooting ........................................................................................................................... 98
Search ................................................................................................................................................ 99
About search ......................................................................................................................................... 99
Search for messages .............................................................................................................................. 99
Search criteria ....................................................................................................................................... 99
View a list of saved searches ................................................................................................................. 100
Change a saved search ......................................................................................................................... 100
Delete a saved search ........................................................................................................................... 100
Search for messages by contact or subject .............................................................................................. 100
Search for text in a message, attachment, web page, or memo .................................................................... 47
Search for organizer data and messages that contain specific information .................................................... 101
Search shortcuts .................................................................................................................................... 18
Attachments ...................................................................................................................................... 102
Attachment basics ................................................................................................................................ 102
Document attachments ......................................................................................................................... 103
Spreadsheet attachments ...................................................................................................................... 104
Media attachments ............................................................................................................................... 105
Presentation attachments ...................................................................................................................... 106
vCard attachments ............................................................................................................................... 107
Attachment shortcuts ............................................................................................................................. 18
Attachment troubleshooting ................................................................................................................... 109
Synchronization ................................................................................................................................ 110
About synchronization .......................................................................................................................... 110
Wireless email reconciliation prerequisites ............................................................................................... 110
Reconcile email messages over the wireless network ................................................................................ 110
Delete email messages over the wireless network ..................................................................................... 110
Wireless data synchronization prerequisites ............................................................................................. 111
Synchronize organizer data over the wireless network ............................................................................... 111
About synchronization conflicts .............................................................................................................. 111
Manage synchronization conflicts ............................................................................................................ 111
About backing up and restoring device data ............................................................................................. 112
Wireless data restoration prerequisites .................................................................................................... 112
Delete all device data ........................................................................................................................... 112
Empty the deleted items folder on your computer from your device ............................................................ 113
Synchronization troubleshooting ............................................................................................................. 113
Browser ............................................................................................................................................ 115
Browser basics ..................................................................................................................................... 115
Links, pictures, and web page addresses ................................................................................................. 117
Web page requests ............................................................................................................................... 118
Bookmarks .......................................................................................................................................... 119
Web feeds ........................................................................................................................................... 121
Browser settings .................................................................................................................................. 122
Browser security .................................................................................................................................. 124
Browser push ...................................................................................................................................... 126
Browser shortcuts .................................................................................................................................. 19
Browser troubleshooting ....................................................................................................................... 128
Applications ...................................................................................................................................... 129
Download an application ....................................................................................................................... 129
View properties for an application ........................................................................................................... 129
Delete an application ............................................................................................................................ 129
View the size of an application database .................................................................................................. 129
Application troubleshooting ................................................................................................................... 129
Media ................................................................................................................................................ 130
Media files and folders .......................................................................................................................... 130
Media file management ......................................................................................................................... 131
Videos and pictures .............................................................................................................................. 133
Music and ring tones ............................................................................................................................. 135
Media card settings .............................................................................................................................. 137
Media shortcuts ..................................................................................................................................... 19
Media troubleshooting ........................................................................................................................... 139
Maps ................................................................................................................................................. 141
Map basics .......................................................................................................................................... 141
Location bookmarks ............................................................................................................................. 143
Map shortcuts ....................................................................................................................................... 20
Map troubleshooting ............................................................................................................................. 144
Contacts ............................................................................................................................................ 145
Contact basics ..................................................................................................................................... 145
Mailing lists ......................................................................................................................................... 147
Caller ID ............................................................................................................................................... 28
Categories .......................................................................................................................................... 148
Address lookup .................................................................................................................................... 150
SIM card phone book ............................................................................................................................ 150
Contact list settings .............................................................................................................................. 151
Contact troubleshooting ........................................................................................................................ 152
Calendar ........................................................................................................................................... 154
Calendar basics .................................................................................................................................... 154
Meetings ............................................................................................................................................. 155
Calendar settings ................................................................................................................................. 156
Calendar shortcuts ................................................................................................................................. 20
Calendar troubleshooting ...................................................................................................................... 159
Tasks ................................................................................................................................................ 160
Task basics ......................................................................................................................................... 160
Categories .......................................................................................................................................... 148
Task list settings .................................................................................................................................. 162
Memos .............................................................................................................................................. 164
Memo basics ....................................................................................................................................... 164
Categories .......................................................................................................................................... 148
Memo list settings ................................................................................................................................ 166
Alarm ................................................................................................................................................ 167
About the alarm ................................................................................................................................... 167
Set the alarm ...................................................................................................................................... 167
Silence the alarm ................................................................................................................................. 167
Turn off the alarm ................................................................................................................................ 167
Alarm troubleshooting .......................................................................................................................... 167
Calculator .......................................................................................................................................... 168
Use the calculator ................................................................................................................................ 168
Convert a measurement ........................................................................................................................ 168
Bluetooth technology ........................................................................................................................ 169
Bluetooth technology basics .................................................................................................................. 169
Bluetooth technology settings ................................................................................................................ 170
Bluetooth technology troubleshooting ..................................................................................................... 171
Date and time ................................................................................................................................... 173
Set the date and time ........................................................................................................................... 173
Get the date and time from the wireless network automatically .................................................................. 173
Date and time troubleshooting ............................................................................................................... 173
Notification profiles ........................................................................................................................... 174
Notification basics ................................................................................................................................ 174
LED notification ................................................................................................................................... 176
Custom notification .............................................................................................................................. 177
Notification profile troubleshooting ......................................................................................................... 179
BlackBerry Messenger ....................................................................................................................... 180
Contacts ............................................................................................................................................. 180
Conversations ...................................................................................................................................... 182
Availability .......................................................................................................................................... 184
Display and keyboard ........................................................................................................................ 185
Backlighting ........................................................................................................................................ 185
Display settings ................................................................................................................................... 185
Keyboard settings ................................................................................................................................ 186
Themes .............................................................................................................................................. 187
Application list ..................................................................................................................................... 188
Display troubleshooting ......................................................................................................................... 189
Language .......................................................................................................................................... 190
Set the display language ....................................................................................................................... 190
Add or delete a display language ............................................................................................................ 190
About typing input languages .................................................................................................................. 92
Set the typing input language .................................................................................................................. 92
Turn off the shortcut for switching typing input languages ......................................................................... 190
Set the voice dialing language ................................................................................................................. 25
Set display options for contacts .............................................................................................................. 152
Language troubleshooting ..................................................................................................................... 191
Wireless network coverage ............................................................................................................... 192
Find information about wireless coverage indicators .................................................................................. 192
Turn off the connection to the wireless network ........................................................................................ 192
Turn on wireless coverage notification ..................................................................................................... 177
Check the wireless coverage level using a voice command ........................................................................... 39
About the preferred wireless network list ................................................................................................. 192
Add a wireless network to the preferred wireless network list ..................................................................... 193
Change the order of preferred wireless networks ...................................................................................... 193
Delete a wireless network from the preferred wireless network list .............................................................. 193
Turn off email, PIN, browser, and MMS services ....................................................................................... 194
About roaming ..................................................................................................................................... 194
Roam to another network manually ........................................................................................................ 194
Wireless network coverage troubleshooting ............................................................................................. 195
Power and battery ............................................................................................................................. 196
Turn off your device ............................................................................................................................. 196
Set your device to turn on and turn off automatically ................................................................................ 196
Check the battery power level ................................................................................................................ 196
Check the battery power level using a voice command ................................................................................ 39
Reset the device .................................................................................................................................. 196
Extend battery life ................................................................................................................................ 196
SIM card ........................................................................................................................................... 198
About the SIM card phone book ............................................................................................................. 150
Load the SIM card phone book ............................................................................................................... 150
Add a contact to your SIM card ............................................................................................................. 151
Copy contacts from your SIM card to your address book ............................................................................ 151
Change a SIM card contact .................................................................................................................... 151
Delete a SIM card contact ..................................................................................................................... 151
Store SMS text messages on your SIM card ............................................................................................... 73
About SIM card security ........................................................................................................................ 199
Protect your SIM card with a PIN code .................................................................................................... 199
Change the SIM card PIN code ............................................................................................................... 200
Security ............................................................................................................................................ 201
Security basics .................................................................................................................................... 201
Encryption .......................................................................................................................................... 202
Password keeper .................................................................................................................................. 203
Advanced security ................................................................................................................................ 205
Smart cards ........................................................................................................................................ 206
Security troubleshooting ....................................................................................................................... 207
Third-party application control .......................................................................................................... 209
About permissions for third-party applications .......................................................................................... 209
Reset connection permissions for third-party applications ......................................................................... 209
About direct Internet connections for third-party applications ..................................................................... 209
Set up a direct Internet connection for third-party applications .................................................................. 209
Set permissions for third-party applications ............................................................................................. 210
Third-party application connection permissions ........................................................................................ 210
Third-party application interaction permissions ......................................................................................... 210
Third-party application data permission ................................................................................................... 211
BrickBreaker ..................................................................................................................................... 212
About BrickBreaker .............................................................................................................................. 212
BrickBreaker capsules ........................................................................................................................... 212
BrickBreaker scoring ............................................................................................................................. 212
Play BrickBreaker ................................................................................................................................. 213
Adjust the volume for BrickBreaker ........................................................................................................ 213
Set the paddle speed ............................................................................................................................ 213
Submit a score to the BrickBreaker high score web site ............................................................................. 213
Check the high scores on the BrickBreaker web site .................................................................................. 213
Service books .................................................................................................................................... 214
About service books ............................................................................................................................. 214
Accept a service book .......................................................................................................................... 214
Delete a service book ........................................................................................................................... 214
Troubleshooting ................................................................................................................................ 215
BlackBerry Basics troubleshooting .......................................................................................................... 215
Phone troubleshooting ............................................................................................................................ 37
Voice dialing troubleshooting ................................................................................................................... 40
Camera troubleshooting .......................................................................................................................... 43
Message troubleshooting ......................................................................................................................... 56
Typing troubleshooting ........................................................................................................................... 98
Attachment troubleshooting ................................................................................................................... 109
Synchronization troubleshooting ............................................................................................................. 113
Browser troubleshooting ....................................................................................................................... 128
Media troubleshooting ........................................................................................................................... 139
Map troubleshooting ............................................................................................................................. 144
Contact troubleshooting ........................................................................................................................ 152
Calendar troubleshooting ...................................................................................................................... 159
Alarm troubleshooting .......................................................................................................................... 167
Bluetooth technology troubleshooting ..................................................................................................... 171
Notification profile troubleshooting ......................................................................................................... 179
Display troubleshooting ......................................................................................................................... 189
Language troubleshooting ..................................................................................................................... 191
Wireless network coverage troubleshooting ............................................................................................. 195
Security troubleshooting ....................................................................................................................... 207
Diagnostic reports ................................................................................................................................ 225
Legal notice ...................................................................................................................................... 227
BlackBerry basics
About typing input methods
You can type on your BlackBerry® device using the SureType™ input method or the multi-tap input
method.
SureType technology combines a traditional phone number key layout with a familiar computer style
letter layout to provide a comfortable typing and dialing experience.
When you use SureType technology, you press the letter key for each letter in a word once. For example,
to type run, you would press the key once, the key once and the key once. As you
type, a list of possible letter combinations and words appear on the screen. SureType technology selects
letter combinations or words from the list based on context. If you try to type a word or letter
combination (for example, a web address or an abbreviation) that SureType technology does not
recognize, you can use the list that appears on the screen to build the word letter by letter. SureType
technology "learns" new words or letter combinations that you type and adds them to your custom word
list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type
the second letter. For example, to type run, you would press the
and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone
number and password fields.
key twice, the key once,
Type text using SureType technology
1. Press the letter key for each letter in a word until you have typed the entire word.
If your BlackBerry® device does not recognize the word that you have typed, perform one of the
following actions:
• To highlight an item in the list that appears when you type, roll the trackball.
• To select a highlighted item from the list that appears when you type and continue typing the
same word, press the key.
• To select a highlighted item from the list that appears when you type and start a new word,
press the key.
Type text using multi-tap
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
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Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap typing input method, set the Input Language field to <Language>
Multitap.
• To use the SureType™ typing input method, set the Input Language field to
<Language>.
3. Press the Menu key.
4. Click Save.
Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the
Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and
press the Enter key.
Assign an application to a Convenience key
Your device includes two Convenience keys, located on either side of the device.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.
Note: Depending on your theme, you might not be able to change the application that is assigned to
a Convenience key.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a phone call, you can turn on standby mode to avoid pressing keys accidentally when
you are not using your BlackBerry® device.
1. Hold the Mute key.
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To turn off standby mode, press the Mute key again.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such
as phone numbers, web sites, and email addresses and can use these links to make phone calls, visit
web sites, or start composing messages quickly.
Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Expand a folder
1. Click a folder with a plus sign (+) beside it.
Collapse a folder
1. Click a folder with a minus sign (-) beside it.
BlackBerry Basics shortcuts
Move the cursor
• To move the cursor, roll the trackball.
Exit a screen or move back a page in the browser
• To exit a screen or move back a page in the browser, press the Escape key.
Move up or down a screen
• To move up a screen, press 3.
• To move down a screen, press 9.
Move to the top or bottom of a screen
• To move to the top of a screen, press 1.
• To move to the bottom of a screen, press 7.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
12
Move to a list item or menu item
• To move to a list item or menu item, type the first letter of the item.
Select or clear a check box
• To select or clear a check box, click the trackball.
Highlight adjacent items
• To highlight adjacent items, hold the Shift key and roll the trackball.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Switch applications
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key
and select an application. Release the Alt key.
Return to the Home screen
• To return to the Home screen, press the End key.
Lock the keyboard or device
• To lock the keyboard, on the Home screen, hold the * key.
• To unlock the keyboard, press the Send key and the * key.
• To lock the device, set a password. On the Home screen, hold the * key.
• To unlock the device, press the Send key and the * key. Type your password.
Switch notification profiles
• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the #
key.
Turn on a theme or notification profile
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the
Space key.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
1. Assign a different application to the key.
13
Shortcuts
BlackBerry Basics shortcuts
Move the cursor
• To move the cursor, roll the trackball.
Exit a screen or move back a page in the browser
• To exit a screen or move back a page in the browser, press the Escape key.
Move up or down a screen
• To move up a screen, press 3.
• To move down a screen, press 9.
Move to the top or bottom of a screen
• To move to the top of a screen, press 1.
• To move to the bottom of a screen, press 7.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Move to a list item or menu item
• To move to a list item or menu item, type the first letter of the item.
Select or clear a check box
• To select or clear a check box, click the trackball.
Highlight adjacent items
• To highlight adjacent items, hold the Shift key and roll the trackball.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Switch applications
14
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key
and select an application. Release the Alt key.
Return to the Home screen
• To return to the Home screen, press the End key.
Lock the keyboard or device
• To lock the keyboard, on the Home screen, hold the * key.
• To unlock the keyboard, press the Send key and the * key.
• To lock the device, set a password. On the Home screen, hold the * key.
• To unlock the device, press the Send key and the * key. Type your password.
Switch notification profiles
• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the #
key.
Turn on a theme or notification profile
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the
Space key.
Phone shortcuts
Answer a call
• To answer a call, press the Send key.
• If you are already connected to a call and you receive another call, press the Send key to place
the current call on hold and answer the incoming call.
Open the contact list in the phone
• To open the contact list in the phone, hold the Send key.
Turn on or turn off the speakerphone
• To turn on or turn off speakerphone during a call, press the period (.) key.
Type a phone number
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
Assign a speed dial number to a key
15
Check your voice mail
• To check your voice mail, hold 1.
Type a letter in a number field
• To type a letter in a number field, hold the Alt key. Use the multi-tap typing input method to type
the letter.
Camera shortcuts
Take a picture
• To take a picture, press the Right Convenience key.
Zoom in to a subject
• To zoom in to a subject, press the Volume Up key.
Zoom out from a subject
• To zoom out from a subject, press the Volume Down key.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
16
• To move down a message, press 8.
Typing shortcuts
Type a symbol or a special character
• To type the alternate character on a key, hold the Alt key and press the character key.
• To type an accented or special character, hold the letter key and roll the trackball. Click a selected
character.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again.
Type the letter that appears below the symbol.
Insert a period
• To insert a period, press the Space key twice. The next letter is capitalized.
Capitalize a letter
• To capitalize a letter, hold the letter key until the capitalized letter appears.
Turn on or turn off NUM lock
• To turn on NUM lock, hold the Shift key and press the Alt key.
• To turn off NUM lock, press the Alt key.
Insert a period or at sign in an email address field
• To insert the at sign (@) and periods in an email address field, press the Space key.
Type in a number or password field
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap typing input method.
Switch typing input languages
On the Language screen, set the Use Input Method Shortcut field to Yes.
• To switch typing input languages, hold the Alt key and press the Enter key. Select a language and
release the Alt key.
Highlight text
• To highlight a line of text, press the Shift key and roll the trackball.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
17
Cut, copy, or paste text
• To cut selected text, press the Shift key and the Backspace/Delete key.
• To copy the selected text, press the Alt key and click the trackball.
• To paste selected text, press the Shift key and click the trackball.
Search shortcuts
Search for a contact in a list of contacts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
View the criteria of your last search
• To view the criteria of your last search, in the list of searches, press the Menu key.Click Last.
Attachment shortcuts
Search for text in an attachment
• To search for text in an attachment, press the exclamation point (!) key.
Switch between the table of contents and full content of a document
attachment
• To switch between the table of contents and full content of a document attachment, press the
period (.) key.
Change the size of a column in a spreadsheet
• To change the column size, press the at sign (@) key.
Move to a specific cell in a spreadsheet
• To move to a specific cell in a spreadsheet, press the Question Mark (?) key.
View the content of a cell in a spreadsheet
• To view the content of a cell in a spreadsheet, press the Space key.
View a presentation as a slide show
• To view a presentation as a slide show, press the Question Mark (?) key.
Stop a slide show
18
• To stop a slide show, hold the Escape key.
Switch presentation views
• To switch presentation views, press the at sign (@) key.
Browser shortcuts
Insert a period or slash mark in a web page address field
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
View or add a bookmark
• To open the bookmarks list, on a web page, press 5.
• To add a bookmark, on a web page, press the question mark (?) key.
View a thumbnail version of a web page
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Stop loading a web page
• To stop loading a web page, in the browser, press the Escape key.
Move to a specific web page
• To move to a specific web page, press the period (.) key.
View or hide the banner on a web page
• To view or hide the banner on a web page, press the exclamation point (!) key.
Close the browser
• To close the browser, hold the Escape key.
Media shortcuts
Pause a video
• To pause a video, press the Mute key.
• To resume playing a video, press the Mute key again.
Move to the next or previous item
19
• To move to the next item, press 6.
• To move to the previous item, press 4.
Zoom in to or out from a picture
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom to the original picture size, press 5.
Rotate a picture
• To rotate a picture, press the comma (,) key.
Pause or resume a slide show
• To pause or resume a slide show, press the Space key.
Pause a song
• To pause a song, press the Mute key.
• To resume playing a song, press the Mute key again.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Map shortcuts
Zoom in to a map
• To zoom in to a map, press the comma (,) key.
Zoom out from a map
• To zoom out from a map, press O.
View or hide status information at the top of a map
• To view or hide status information at the top of a map, press the exclamation point (!) key.
Calendar shortcuts
Schedule an appointment quickly in Day view
In the calendar options, verify that the Enable Quick Entry field is set to Yes.
1. In Day view, beside the start time, type the subject of the appointment.
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2. Type a location in parentheses.
3. Click the trackball.
Schedule an appointment
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To create an appointment, press the period (.) key.
Move around the calendar
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To move to the next day, week, or month, press 6.
• To move to the previous day, week, or month, press 4.
• To move up an hour in the calendar, press 2.
• To move down an hour in the calendar, press 8.
Change the start and end times when scheduling an appointment
quickly
In Day view, type the subject and location for your appointment.
• To change the start and end times, hold the Shift key and roll the trackball.
• To change the end time only, roll the trackball.
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Phone
Phone basics
Find your phone number
1. Open the phone.
In the My Number field, your phone numbers appears.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the
To end the call, press the
Answer a call
• To answer a call, click Answer.
• To end a current call and answer the incoming call, click Answer - Drop Current.
• To place a current call on hold and answer the incoming call, click Answer - Hold Current.
• To leave a conference call and answer the incoming call, click Answer - Drop All.
To end the call, press the End key
key.
key.
Ignore a call
1. Click Ignore.
Mute a call
1. During a call, press the Mute key.
To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on speakerphone
1. During a call, click the trackball.
2. Click Activate Speakerphone.
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To turn off speakerphone, click the trackball. Click Activate Handset.
Do not hold the BlackBerry® device near your ear while you use speakerphone. Hearing damage can
occur. See the BlackBerry Safety and Product Information Booklet for more information about using
speakerphone safely.
Dial using numbers and letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated
with the letter on a conventional phone keypad.
• To type a number, press a number key.
•
• To type the first letter on a key, hold the Alt key. Press the key once.
• To type the second letter on a key, hold the Alt key. Press the key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the phone call, press the End key.
Switch calls
1. During a call, if you receive another call, click Answer - Hold Current.
2. Click Swap.
Make a phone call when the device is locked
Verify that you have turned on dialing from the Lock screen.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is
not inserted. If your device radio is turned off when you initiate an emergency call, your device is
designed to connect to the wireless network automatically. If you are outside of a wireless coverage
area and the SOS wireless coverage indicator appears, you can only call emergency numbers.
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You can only make emergency calls to official emergency access numbers (for example, 911 in North
America or 112 in countries that are part of the European Union).
You can only make emergency calls to official emergency access numbers (for example, 911 in North
America).
Make an emergency call
• If your keyboard or device is unlocked, in the phone, type the emergency number. Press the
Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Set the default volume for calls
Your BlackBerry® device uses the default volume for all calls, even if you adjusted the volume during
a previous call.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Voice dialing
Make a phone call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify
that the device supports this feature and that you have paired the device with your BlackBerry® device.
1. In voice-activated dialing, wait for the sound.
2. Say "Call" and a contact name or phone number.
Note: To dial an extension in your corporation, set the smart dialing options in the phone. Then say
"Call extension" and the extension number.
To end the call, press the End key.
Check your phone number using a voice command
1. In voice-activated dialing, wait for the sound.
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2. Say "Check my phone number".
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
Change the voice dialing language if your spoken language is different than the display language on your
device.
1. In the device options, click Language.
2. Set the Voice Activated Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
Turn off choice lists for voice commands if you want your device to automatically dial the most
appropriate contact or phone number when it does not initially identify the contact or phone number
that you want to call.
1. In the device options, click Voice-Activated Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Adjust the sensitivity level for voice commands
Sometimes your device might not recognize the contacts or phone numbers that you say.
1. In the device options, click Voice-Activated Dialing.
2. Perform one of the following actions:
• If your device does not usually find a match for a contact or phone number, set the
Sensitivity field closer to Reject Less.
• If your device responds easily to background noise or often suggests a different contact or
phone number, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In voice-activated dialing, wait for the sound.
2. Say "Turn prompts off".
Set playback options for voice dialing
1. In the device options, click Voice-Activated Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To change how quickly playback for contacts occurs, set the Name Playback Speed field.
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• To change the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Help your device recognize certain numbers
You can help your device recognize the way you say certain numbers.
1. In the device options, click Voice-Activated Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Set a voice mail access number
If your SIM card is provisioned for voice mail, the voice mail access number might already appear on
the screen. Contact your wireless service provider for more information about voice mail for your SIM
card.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Note: If your SIM card is not provisioned for voice mail, you can type the access number for a different
voice mail system.
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open
message.
1. Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
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1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change a speed dial number
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the
contact. Click the trackball.
• To delete the contact from the speed dial list, click Delete.
Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold
before you call the next phone number or contact.
Create a phone number link for a conference call
1. Type the main conference call bridge phone number.
2. Perform one of the following actions:
• Type X and add the access code as an extension.
• Insert a pause or wait before typing the access code.
Note: If you add a pause or wait when typing conference call information in a message, an appointment,
or a meeting request, type Tel: directly before the main conference call bridge phone number. Do not
type a space between Tel: and the phone number.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key.
2. Click Split Call.
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Disconnect a contact from a conference call
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
1. During a conference call, press the Menu key.
2. Click Transfer.
Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Save.
Change the caller ID picture for a contact
1. When editing a contact, highlight the picture.
2. Press the Menu key.
3. Click Replace Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Click the picture.
5. Click Delete Picture.
6. Click the trackball.
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