User Guide
Contents
BlackBerry basics ................................................................................................................................ 10
About typing input methods .................................................................................................................... 10
Type text using SureType technology ....................................................................................................... 10
Type text using multi-tap ........................................................................................................................ 10
Switch typing input methods ................................................................................................................... 11
Switch applications ................................................................................................................................ 11
Assign an application to a Convenience key ............................................................................................... 11
Set owner information ............................................................................................................................ 11
Turn on standby mode ............................................................................................................................ 11
About links ............................................................................................................................................ 12
Create a link for a PIN ............................................................................................................................ 12
Expand a folder ..................................................................................................................................... 12
Collapse a folder .................................................................................................................................... 12
BlackBerry Basics shortcuts ..................................................................................................................... 12
No application opens when I press a Convenience key ................................................................................ 13
Shortcuts ............................................................................................................................................ 14
BlackBerry Basics shortcuts ..................................................................................................................... 12
Phone shortcuts ..................................................................................................................................... 15
Camera shortcuts ................................................................................................................................. 16
Message shortcuts ................................................................................................................................. 16
Typing shortcuts .................................................................................................................................... 17
Search shortcuts .................................................................................................................................... 18
Attachment shortcuts ............................................................................................................................. 18
Browser shortcuts .................................................................................................................................. 19
Media shortcuts ..................................................................................................................................... 19
Map shortcuts ....................................................................................................................................... 20
Calendar shortcuts ................................................................................................................................. 20
Phone ................................................................................................................................................. 22
Phone basics ......................................................................................................................................... 22
Emergency calls ..................................................................................................................................... 23
Volume ................................................................................................................................................. 24
Voice dialing ......................................................................................................................................... 24
Voice mail ............................................................................................................................................. 26
Speed dial ............................................................................................................................................ 26
Conference calls .................................................................................................................................... 27
Caller ID ............................................................................................................................................... 28
Call logs ............................................................................................................................................... 29
Call waiting ........................................................................................................................................... 30
Call forwarding ...................................................................................................................................... 30
Call blocking ......................................................................................................................................... 31
Fixed dialing .......................................................................................................................................... 32
Smart dialing ........................................................................................................................................ 34
TTY support .......................................................................................................................................... 34
Phone settings ....................................................................................................................................... 35
Phone shortcuts ..................................................................................................................................... 15
Phone troubleshooting ............................................................................................................................ 37
Voice dialing ....................................................................................................................................... 24
Make a phone call using a voice command ................................................................................................ 24
Check your phone number using a voice command ..................................................................................... 24
Check the wireless coverage level using a voice command ........................................................................... 39
Check the battery power level using a voice command ................................................................................ 39
Set the voice dialing language ................................................................................................................. 25
Turn off choice lists for voice commands ................................................................................................... 25
Adjust the sensitivity level for voice commands .......................................................................................... 25
Turn off voice prompts ........................................................................................................................... 25
Set playback options for voice dialing ....................................................................................................... 25
Help your device recognize certain numbers .............................................................................................. 26
Voice dialing troubleshooting ................................................................................................................... 40
Camera ............................................................................................................................................... 42
Zoom in to or out from a subject .............................................................................................................. 42
Take a picture ...................................................................................................................................... 42
Set the default flash mode ...................................................................................................................... 42
Change the flash mode for a picture ......................................................................................................... 42
Set a location for storing pictures ............................................................................................................. 42
Set picture size ...................................................................................................................................... 42
Set picture quality .................................................................................................................................. 43
Set white balance .................................................................................................................................. 43
View the number of remaining pictures ..................................................................................................... 43
Camera shortcuts ................................................................................................................................. 16
Camera troubleshooting .......................................................................................................................... 43
Email messages .................................................................................................................................. 45
Email message basics ............................................................................................................................. 45
Email message folders ............................................................................................................................ 47
Sent messages ...................................................................................................................................... 48
Filters .................................................................................................................................................. 49
Email message forwarding ...................................................................................................................... 51
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
PIN messages ..................................................................................................................................... 60
PIN message basics ............................................................................................................................... 60
Sent messages ...................................................................................................................................... 48
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
SMS messages .................................................................................................................................... 69
SMS text message basics ........................................................................................................................ 69
Sent messages ...................................................................................................................................... 48
Cell broadcasting ................................................................................................................................... 71
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
MMS messages .................................................................................................................................... 80
MMS message basics .............................................................................................................................. 80
MMS message attachments ..................................................................................................................... 83
Message settings ................................................................................................................................... 53
Message list settings .............................................................................................................................. 54
Message shortcuts ................................................................................................................................. 16
Message troubleshooting ......................................................................................................................... 56
Typing ................................................................................................................................................ 91
Typing input methods ............................................................................................................................. 91
Typing basics ........................................................................................................................................ 92
AutoText .............................................................................................................................................. 94
Word list ............................................................................................................................................... 95
Typing shortcuts .................................................................................................................................... 17
Typing troubleshooting ........................................................................................................................... 98
Search ................................................................................................................................................ 99
About search ......................................................................................................................................... 99
Search for messages .............................................................................................................................. 99
Search criteria ....................................................................................................................................... 99
View a list of saved searches ................................................................................................................. 100
Change a saved search ......................................................................................................................... 100
Delete a saved search ........................................................................................................................... 100
Search for messages by contact or subject .............................................................................................. 100
Search for text in a message, attachment, web page, or memo .................................................................... 47
Search for organizer data and messages that contain specific information .................................................... 101
Search shortcuts .................................................................................................................................... 18
Attachments ...................................................................................................................................... 102
Attachment basics ................................................................................................................................ 102
Document attachments ......................................................................................................................... 103
Spreadsheet attachments ...................................................................................................................... 104
Media attachments ............................................................................................................................... 105
Presentation attachments ...................................................................................................................... 106
vCard attachments ............................................................................................................................... 107
Attachment shortcuts ............................................................................................................................. 18
Attachment troubleshooting ................................................................................................................... 109
Synchronization ................................................................................................................................ 110
About synchronization .......................................................................................................................... 110
Wireless email reconciliation prerequisites ............................................................................................... 110
Reconcile email messages over the wireless network ................................................................................ 110
Delete email messages over the wireless network ..................................................................................... 110
Wireless data synchronization prerequisites ............................................................................................. 111
Synchronize organizer data over the wireless network ............................................................................... 111
About synchronization conflicts .............................................................................................................. 111
Manage synchronization conflicts ............................................................................................................ 111
About backing up and restoring device data ............................................................................................. 112
Wireless data restoration prerequisites .................................................................................................... 112
Delete all device data ........................................................................................................................... 112
Empty the deleted items folder on your computer from your device ............................................................ 113
Synchronization troubleshooting ............................................................................................................. 113
Browser ............................................................................................................................................ 115
Browser basics ..................................................................................................................................... 115
Links, pictures, and web page addresses ................................................................................................. 117
Web page requests ............................................................................................................................... 118
Bookmarks .......................................................................................................................................... 119
Web feeds ........................................................................................................................................... 121
Browser settings .................................................................................................................................. 122
Browser security .................................................................................................................................. 124
Browser push ...................................................................................................................................... 126
Browser shortcuts .................................................................................................................................. 19
Browser troubleshooting ....................................................................................................................... 128
Applications ...................................................................................................................................... 129
Download an application ....................................................................................................................... 129
View properties for an application ........................................................................................................... 129
Delete an application ............................................................................................................................ 129
View the size of an application database .................................................................................................. 129
Application troubleshooting ................................................................................................................... 129
Media ................................................................................................................................................ 130
Media files and folders .......................................................................................................................... 130
Media file management ......................................................................................................................... 131
Videos and pictures .............................................................................................................................. 133
Music and ring tones ............................................................................................................................. 135
Media card settings .............................................................................................................................. 137
Media shortcuts ..................................................................................................................................... 19
Media troubleshooting ........................................................................................................................... 139
Maps ................................................................................................................................................. 141
Map basics .......................................................................................................................................... 141
Location bookmarks ............................................................................................................................. 143
Map shortcuts ....................................................................................................................................... 20
Map troubleshooting ............................................................................................................................. 144
Contacts ............................................................................................................................................ 145
Contact basics ..................................................................................................................................... 145
Mailing lists ......................................................................................................................................... 147
Caller ID ............................................................................................................................................... 28
Categories .......................................................................................................................................... 148
Address lookup .................................................................................................................................... 150
SIM card phone book ............................................................................................................................ 150
Contact list settings .............................................................................................................................. 151
Contact troubleshooting ........................................................................................................................ 152
Calendar ........................................................................................................................................... 154
Calendar basics .................................................................................................................................... 154
Meetings ............................................................................................................................................. 155
Calendar settings ................................................................................................................................. 156
Calendar shortcuts ................................................................................................................................. 20
Calendar troubleshooting ...................................................................................................................... 159
Tasks ................................................................................................................................................ 160
Task basics ......................................................................................................................................... 160
Categories .......................................................................................................................................... 148
Task list settings .................................................................................................................................. 162
Memos .............................................................................................................................................. 164
Memo basics ....................................................................................................................................... 164
Categories .......................................................................................................................................... 148
Memo list settings ................................................................................................................................ 166
Alarm ................................................................................................................................................ 167
About the alarm ................................................................................................................................... 167
Set the alarm ...................................................................................................................................... 167
Silence the alarm ................................................................................................................................. 167
Turn off the alarm ................................................................................................................................ 167
Alarm troubleshooting .......................................................................................................................... 167
Calculator .......................................................................................................................................... 168
Use the calculator ................................................................................................................................ 168
Convert a measurement ........................................................................................................................ 168
Bluetooth technology ........................................................................................................................ 169
Bluetooth technology basics .................................................................................................................. 169
Bluetooth technology settings ................................................................................................................ 170
Bluetooth technology troubleshooting ..................................................................................................... 171
Date and time ................................................................................................................................... 173
Set the date and time ........................................................................................................................... 173
Get the date and time from the wireless network automatically .................................................................. 173
Date and time troubleshooting ............................................................................................................... 173
Notification profiles ........................................................................................................................... 174
Notification basics ................................................................................................................................ 174
LED notification ................................................................................................................................... 176
Custom notification .............................................................................................................................. 177
Notification profile troubleshooting ......................................................................................................... 179
BlackBerry Messenger ....................................................................................................................... 180
Contacts ............................................................................................................................................. 180
Conversations ...................................................................................................................................... 182
Availability .......................................................................................................................................... 184
Display and keyboard ........................................................................................................................ 185
Backlighting ........................................................................................................................................ 185
Display settings ................................................................................................................................... 185
Keyboard settings ................................................................................................................................ 186
Themes .............................................................................................................................................. 187
Application list ..................................................................................................................................... 188
Display troubleshooting ......................................................................................................................... 189
Language .......................................................................................................................................... 190
Set the display language ....................................................................................................................... 190
Add or delete a display language ............................................................................................................ 190
About typing input languages .................................................................................................................. 92
Set the typing input language .................................................................................................................. 92
Turn off the shortcut for switching typing input languages ......................................................................... 190
Set the voice dialing language ................................................................................................................. 25
Set display options for contacts .............................................................................................................. 152
Language troubleshooting ..................................................................................................................... 191
Wireless network coverage ............................................................................................................... 192
Find information about wireless coverage indicators .................................................................................. 192
Turn off the connection to the wireless network ........................................................................................ 192
Turn on wireless coverage notification ..................................................................................................... 177
Check the wireless coverage level using a voice command ........................................................................... 39
About the preferred wireless network list ................................................................................................. 192
Add a wireless network to the preferred wireless network list ..................................................................... 193
Change the order of preferred wireless networks ...................................................................................... 193
Delete a wireless network from the preferred wireless network list .............................................................. 193
Turn off email, PIN, browser, and MMS services ....................................................................................... 194
About roaming ..................................................................................................................................... 194
Roam to another network manually ........................................................................................................ 194
Wireless network coverage troubleshooting ............................................................................................. 195
Power and battery ............................................................................................................................. 196
Turn off your device ............................................................................................................................. 196
Set your device to turn on and turn off automatically ................................................................................ 196
Check the battery power level ................................................................................................................ 196
Check the battery power level using a voice command ................................................................................ 39
Reset the device .................................................................................................................................. 196
Extend battery life ................................................................................................................................ 196
SIM card ........................................................................................................................................... 198
About the SIM card phone book ............................................................................................................. 150
Load the SIM card phone book ............................................................................................................... 150
Add a contact to your SIM card ............................................................................................................. 151
Copy contacts from your SIM card to your address book ............................................................................ 151
Change a SIM card contact .................................................................................................................... 151
Delete a SIM card contact ..................................................................................................................... 151
Store SMS text messages on your SIM card ............................................................................................... 73
About SIM card security ........................................................................................................................ 199
Protect your SIM card with a PIN code .................................................................................................... 199
Change the SIM card PIN code ............................................................................................................... 200
Security ............................................................................................................................................ 201
Security basics .................................................................................................................................... 201
Encryption .......................................................................................................................................... 202
Password keeper .................................................................................................................................. 203
Advanced security ................................................................................................................................ 205
Smart cards ........................................................................................................................................ 206
Security troubleshooting ....................................................................................................................... 207
Third-party application control .......................................................................................................... 209
About permissions for third-party applications .......................................................................................... 209
Reset connection permissions for third-party applications ......................................................................... 209
About direct Internet connections for third-party applications ..................................................................... 209
Set up a direct Internet connection for third-party applications .................................................................. 209
Set permissions for third-party applications ............................................................................................. 210
Third-party application connection permissions ........................................................................................ 210
Third-party application interaction permissions ......................................................................................... 210
Third-party application data permission ................................................................................................... 211
BrickBreaker ..................................................................................................................................... 212
About BrickBreaker .............................................................................................................................. 212
BrickBreaker capsules ........................................................................................................................... 212
BrickBreaker scoring ............................................................................................................................. 212
Play BrickBreaker ................................................................................................................................. 213
Adjust the volume for BrickBreaker ........................................................................................................ 213
Set the paddle speed ............................................................................................................................ 213
Submit a score to the BrickBreaker high score web site ............................................................................. 213
Check the high scores on the BrickBreaker web site .................................................................................. 213
Service books .................................................................................................................................... 214
About service books ............................................................................................................................. 214
Accept a service book .......................................................................................................................... 214
Delete a service book ........................................................................................................................... 214
Troubleshooting ................................................................................................................................ 215
BlackBerry Basics troubleshooting .......................................................................................................... 215
Phone troubleshooting ............................................................................................................................ 37
Voice dialing troubleshooting ................................................................................................................... 40
Camera troubleshooting .......................................................................................................................... 43
Message troubleshooting ......................................................................................................................... 56
Typing troubleshooting ........................................................................................................................... 98
Attachment troubleshooting ................................................................................................................... 109
Synchronization troubleshooting ............................................................................................................. 113
Browser troubleshooting ....................................................................................................................... 128
Media troubleshooting ........................................................................................................................... 139
Map troubleshooting ............................................................................................................................. 144
Contact troubleshooting ........................................................................................................................ 152
Calendar troubleshooting ...................................................................................................................... 159
Alarm troubleshooting .......................................................................................................................... 167
Bluetooth technology troubleshooting ..................................................................................................... 171
Notification profile troubleshooting ......................................................................................................... 179
Display troubleshooting ......................................................................................................................... 189
Language troubleshooting ..................................................................................................................... 191
Wireless network coverage troubleshooting ............................................................................................. 195
Security troubleshooting ....................................................................................................................... 207
Diagnostic reports ................................................................................................................................ 225
Legal notice ...................................................................................................................................... 227
BlackBerry basics
About typing input methods
You can type on your BlackBerry® device using the SureType™ input method or the multi-tap input
method.
SureType technology combines a traditional phone number key layout with a familiar computer style
letter layout to provide a comfortable typing and dialing experience.
When you use SureType technology, you press the letter key for each letter in a word once. For example,
to type run, you would press the key once, the key once and the key once. As you
type, a list of possible letter combinations and words appear on the screen. SureType technology selects
letter combinations or words from the list based on context. If you try to type a word or letter
combination (for example, a web address or an abbreviation) that SureType technology does not
recognize, you can use the list that appears on the screen to build the word letter by letter. SureType
technology "learns" new words or letter combinations that you type and adds them to your custom word
list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type
the second letter. For example, to type run, you would press the
and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone
number and password fields.
key twice, the key once,
Type text using SureType technology
1. Press the letter key for each letter in a word until you have typed the entire word.
If your BlackBerry® device does not recognize the word that you have typed, perform one of the
following actions:
• To highlight an item in the list that appears when you type, roll the trackball.
• To select a highlighted item from the list that appears when you type and continue typing the
same word, press the key.
• To select a highlighted item from the list that appears when you type and start a new word,
press the key.
Type text using multi-tap
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
10
Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap typing input method, set the Input Language field to <Language>
Multitap.
• To use the SureType™ typing input method, set the Input Language field to
<Language>.
3. Press the Menu key.
4. Click Save.
Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the
Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and
press the Enter key.
Assign an application to a Convenience key
Your device includes two Convenience keys, located on either side of the device.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.
Note: Depending on your theme, you might not be able to change the application that is assigned to
a Convenience key.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a phone call, you can turn on standby mode to avoid pressing keys accidentally when
you are not using your BlackBerry® device.
1. Hold the Mute key.
11
To turn off standby mode, press the Mute key again.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such
as phone numbers, web sites, and email addresses and can use these links to make phone calls, visit
web sites, or start composing messages quickly.
Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Expand a folder
1. Click a folder with a plus sign (+) beside it.
Collapse a folder
1. Click a folder with a minus sign (-) beside it.
BlackBerry Basics shortcuts
Move the cursor
• To move the cursor, roll the trackball.
Exit a screen or move back a page in the browser
• To exit a screen or move back a page in the browser, press the Escape key.
Move up or down a screen
• To move up a screen, press 3.
• To move down a screen, press 9.
Move to the top or bottom of a screen
• To move to the top of a screen, press 1.
• To move to the bottom of a screen, press 7.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
12
Move to a list item or menu item
• To move to a list item or menu item, type the first letter of the item.
Select or clear a check box
• To select or clear a check box, click the trackball.
Highlight adjacent items
• To highlight adjacent items, hold the Shift key and roll the trackball.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Switch applications
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key
and select an application. Release the Alt key.
Return to the Home screen
• To return to the Home screen, press the End key.
Lock the keyboard or device
• To lock the keyboard, on the Home screen, hold the * key.
• To unlock the keyboard, press the Send key and the * key.
• To lock the device, set a password. On the Home screen, hold the * key.
• To unlock the device, press the Send key and the * key. Type your password.
Switch notification profiles
• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the #
key.
Turn on a theme or notification profile
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the
Space key.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
1. Assign a different application to the key.
13
Shortcuts
BlackBerry Basics shortcuts
Move the cursor
• To move the cursor, roll the trackball.
Exit a screen or move back a page in the browser
• To exit a screen or move back a page in the browser, press the Escape key.
Move up or down a screen
• To move up a screen, press 3.
• To move down a screen, press 9.
Move to the top or bottom of a screen
• To move to the top of a screen, press 1.
• To move to the bottom of a screen, press 7.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Move to a list item or menu item
• To move to a list item or menu item, type the first letter of the item.
Select or clear a check box
• To select or clear a check box, click the trackball.
Highlight adjacent items
• To highlight adjacent items, hold the Shift key and roll the trackball.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Switch applications
14
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key
and select an application. Release the Alt key.
Return to the Home screen
• To return to the Home screen, press the End key.
Lock the keyboard or device
• To lock the keyboard, on the Home screen, hold the * key.
• To unlock the keyboard, press the Send key and the * key.
• To lock the device, set a password. On the Home screen, hold the * key.
• To unlock the device, press the Send key and the * key. Type your password.
Switch notification profiles
• To switch between the Default and Vibrate notification profiles, on the Home screen, hold the #
key.
Turn on a theme or notification profile
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the
Space key.
Phone shortcuts
Answer a call
• To answer a call, press the Send key.
• If you are already connected to a call and you receive another call, press the Send key to place
the current call on hold and answer the incoming call.
Open the contact list in the phone
• To open the contact list in the phone, hold the Send key.
Turn on or turn off the speakerphone
• To turn on or turn off speakerphone during a call, press the period (.) key.
Type a phone number
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
Assign a speed dial number to a key
15
Check your voice mail
• To check your voice mail, hold 1.
Type a letter in a number field
• To type a letter in a number field, hold the Alt key. Use the multi-tap typing input method to type
the letter.
Camera shortcuts
Take a picture
• To take a picture, press the Right Convenience key.
Zoom in to a subject
• To zoom in to a subject, press the Volume Up key.
Zoom out from a subject
• To zoom out from a subject, press the Volume Down key.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
16
• To move down a message, press 8.
Typing shortcuts
Type a symbol or a special character
• To type the alternate character on a key, hold the Alt key and press the character key.
• To type an accented or special character, hold the letter key and roll the trackball. Click a selected
character.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again.
Type the letter that appears below the symbol.
Insert a period
• To insert a period, press the Space key twice. The next letter is capitalized.
Capitalize a letter
• To capitalize a letter, hold the letter key until the capitalized letter appears.
Turn on or turn off NUM lock
• To turn on NUM lock, hold the Shift key and press the Alt key.
• To turn off NUM lock, press the Alt key.
Insert a period or at sign in an email address field
• To insert the at sign (@) and periods in an email address field, press the Space key.
Type in a number or password field
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap typing input method.
Switch typing input languages
On the Language screen, set the Use Input Method Shortcut field to Yes.
• To switch typing input languages, hold the Alt key and press the Enter key. Select a language and
release the Alt key.
Highlight text
• To highlight a line of text, press the Shift key and roll the trackball.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
17
Cut, copy, or paste text
• To cut selected text, press the Shift key and the Backspace/Delete key.
• To copy the selected text, press the Alt key and click the trackball.
• To paste selected text, press the Shift key and click the trackball.
Search shortcuts
Search for a contact in a list of contacts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
View the criteria of your last search
• To view the criteria of your last search, in the list of searches, press the Menu key.Click Last.
Attachment shortcuts
Search for text in an attachment
• To search for text in an attachment, press the exclamation point (!) key.
Switch between the table of contents and full content of a document
attachment
• To switch between the table of contents and full content of a document attachment, press the
period (.) key.
Change the size of a column in a spreadsheet
• To change the column size, press the at sign (@) key.
Move to a specific cell in a spreadsheet
• To move to a specific cell in a spreadsheet, press the Question Mark (?) key.
View the content of a cell in a spreadsheet
• To view the content of a cell in a spreadsheet, press the Space key.
View a presentation as a slide show
• To view a presentation as a slide show, press the Question Mark (?) key.
Stop a slide show
18
• To stop a slide show, hold the Escape key.
Switch presentation views
• To switch presentation views, press the at sign (@) key.
Browser shortcuts
Insert a period or slash mark in a web page address field
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
View or add a bookmark
• To open the bookmarks list, on a web page, press 5.
• To add a bookmark, on a web page, press the question mark (?) key.
View a thumbnail version of a web page
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Stop loading a web page
• To stop loading a web page, in the browser, press the Escape key.
Move to a specific web page
• To move to a specific web page, press the period (.) key.
View or hide the banner on a web page
• To view or hide the banner on a web page, press the exclamation point (!) key.
Close the browser
• To close the browser, hold the Escape key.
Media shortcuts
Pause a video
• To pause a video, press the Mute key.
• To resume playing a video, press the Mute key again.
Move to the next or previous item
19
• To move to the next item, press 6.
• To move to the previous item, press 4.
Zoom in to or out from a picture
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom to the original picture size, press 5.
Rotate a picture
• To rotate a picture, press the comma (,) key.
Pause or resume a slide show
• To pause or resume a slide show, press the Space key.
Pause a song
• To pause a song, press the Mute key.
• To resume playing a song, press the Mute key again.
Move to the next or previous item
• To move to the next item, press 6.
• To move to the previous item, press 4.
Map shortcuts
Zoom in to a map
• To zoom in to a map, press the comma (,) key.
Zoom out from a map
• To zoom out from a map, press O.
View or hide status information at the top of a map
• To view or hide status information at the top of a map, press the exclamation point (!) key.
Calendar shortcuts
Schedule an appointment quickly in Day view
In the calendar options, verify that the Enable Quick Entry field is set to Yes.
1. In Day view, beside the start time, type the subject of the appointment.
20
2. Type a location in parentheses.
3. Click the trackball.
Schedule an appointment
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To create an appointment, press the period (.) key.
Move around the calendar
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To move to the next day, week, or month, press 6.
• To move to the previous day, week, or month, press 4.
• To move up an hour in the calendar, press 2.
• To move down an hour in the calendar, press 8.
Change the start and end times when scheduling an appointment
quickly
In Day view, type the subject and location for your appointment.
• To change the start and end times, hold the Shift key and roll the trackball.
• To change the end time only, roll the trackball.
21
Phone
Phone basics
Find your phone number
1. Open the phone.
In the My Number field, your phone numbers appears.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the
To end the call, press the
Answer a call
• To answer a call, click Answer.
• To end a current call and answer the incoming call, click Answer - Drop Current.
• To place a current call on hold and answer the incoming call, click Answer - Hold Current.
• To leave a conference call and answer the incoming call, click Answer - Drop All.
To end the call, press the End key
key.
key.
Ignore a call
1. Click Ignore.
Mute a call
1. During a call, press the Mute key.
To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on speakerphone
1. During a call, click the trackball.
2. Click Activate Speakerphone.
22
To turn off speakerphone, click the trackball. Click Activate Handset.
Do not hold the BlackBerry® device near your ear while you use speakerphone. Hearing damage can
occur. See the BlackBerry Safety and Product Information Booklet for more information about using
speakerphone safely.
Dial using numbers and letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated
with the letter on a conventional phone keypad.
• To type a number, press a number key.
•
• To type the first letter on a key, hold the Alt key. Press the key once.
• To type the second letter on a key, hold the Alt key. Press the key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the phone call, press the End key.
Switch calls
1. During a call, if you receive another call, click Answer - Hold Current.
2. Click Swap.
Make a phone call when the device is locked
Verify that you have turned on dialing from the Lock screen.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is
not inserted. If your device radio is turned off when you initiate an emergency call, your device is
designed to connect to the wireless network automatically. If you are outside of a wireless coverage
area and the SOS wireless coverage indicator appears, you can only call emergency numbers.
23
You can only make emergency calls to official emergency access numbers (for example, 911 in North
America or 112 in countries that are part of the European Union).
You can only make emergency calls to official emergency access numbers (for example, 911 in North
America).
Make an emergency call
• If your keyboard or device is unlocked, in the phone, type the emergency number. Press the
Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Set the default volume for calls
Your BlackBerry® device uses the default volume for all calls, even if you adjusted the volume during
a previous call.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Voice dialing
Make a phone call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify
that the device supports this feature and that you have paired the device with your BlackBerry® device.
1. In voice-activated dialing, wait for the sound.
2. Say "Call" and a contact name or phone number.
Note: To dial an extension in your corporation, set the smart dialing options in the phone. Then say
"Call extension" and the extension number.
To end the call, press the End key.
Check your phone number using a voice command
1. In voice-activated dialing, wait for the sound.
24
2. Say "Check my phone number".
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
Change the voice dialing language if your spoken language is different than the display language on your
device.
1. In the device options, click Language.
2. Set the Voice Activated Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
Turn off choice lists for voice commands if you want your device to automatically dial the most
appropriate contact or phone number when it does not initially identify the contact or phone number
that you want to call.
1. In the device options, click Voice-Activated Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Adjust the sensitivity level for voice commands
Sometimes your device might not recognize the contacts or phone numbers that you say.
1. In the device options, click Voice-Activated Dialing.
2. Perform one of the following actions:
• If your device does not usually find a match for a contact or phone number, set the
Sensitivity field closer to Reject Less.
• If your device responds easily to background noise or often suggests a different contact or
phone number, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In voice-activated dialing, wait for the sound.
2. Say "Turn prompts off".
Set playback options for voice dialing
1. In the device options, click Voice-Activated Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To change how quickly playback for contacts occurs, set the Name Playback Speed field.
25
• To change the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Help your device recognize certain numbers
You can help your device recognize the way you say certain numbers.
1. In the device options, click Voice-Activated Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
2. Click Call Voice Mail.
Set a voice mail access number
If your SIM card is provisioned for voice mail, the voice mail access number might already appear on
the screen. Contact your wireless service provider for more information about voice mail for your SIM
card.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Note: If your SIM card is not provisioned for voice mail, you can type the access number for a different
voice mail system.
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open
message.
1. Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
26
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change a speed dial number
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the
contact. Click the trackball.
• To delete the contact from the speed dial list, click Delete.
Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold
before you call the next phone number or contact.
Create a phone number link for a conference call
1. Type the main conference call bridge phone number.
2. Perform one of the following actions:
• Type X and add the access code as an extension.
• Insert a pause or wait before typing the access code.
Note: If you add a pause or wait when typing conference call information in a message, an appointment,
or a meeting request, type Tel: directly before the main conference call bridge phone number. Do not
type a space between Tel: and the phone number.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key.
2. Click Split Call.
27
Disconnect a contact from a conference call
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
1. During a conference call, press the Menu key.
2. Click Transfer.
Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Save.
Change the caller ID picture for a contact
1. When editing a contact, highlight the picture.
2. Press the Menu key.
3. Click Replace Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Click the picture.
5. Click Delete Picture.
6. Click the trackball.
28
7. Click Save.
Call logs
About call logs
Call logs appear when you open the phone. You can also set your call logs to display in a message list.
Depending on your theme, missed calls might also appear on the Home screen.
View call logs in a message list
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Highlight the type of calls to store in a message list.
5. Press the Space key.
Note: Your BlackBerry® device stores call logs for 30 days.
To stop viewing call logs in a message list, in the phone options, click Call Logging. Highlight None.
Press the Space key
Add notes to a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type your call notes.
7. Click the trackball.
8. Click Save.
Change call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. After making your changes, click the trackball.
7. Click Save.
Forward a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
29
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Click the trackball.
9. Click Save.
Call waiting
Call waiting prerequisites
• Verify that your wireless service provider plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
Turn on call waiting
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Set the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
Call forwarding
About call forwarding
Depending on how your wireless service provider has provisioned your SIM card, call forwarding phone
numbers might already be specified. You might not be able to change these numbers or add new ones.
Contact your wireless service provider for more information.
Call forwarding prerequisites
30
• Verify that your wireless service provider plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
Forward calls
Verify that you have call forwarding phone numbers.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Click the type of calls to forward.
5. Click Do Not Forward or the current forwarding phone number.
6. Click a forwarding phone number.
7. Press the Menu key.
8. Click Save.
Add a call forwarding phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Highlight a type of calls to forward.
5. Press the Menu key.
6. Click New Number.
7. Type a phone number.
8. Press the Enter key.
9. Press the Menu key.
10. Click Close.
Change a call forwarding phone number
1. Delete the current call forwarding phone number.
2. Add a different call forwarding phone number.
Delete a call forwarding phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Highlight the current call forwarding number.
5. Press the Menu key.
6. Click Edit Numbers.
7. Click a phone number.
8. Click Delete.
Call blocking
31
About call blocking
You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to
another network.
You can also block all outgoing calls and all outgoing international calls, or you can block outgoing
international calls only when your device roams to another network.
Call blocking prerequisites
• Verify that your wireless service provider plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
• Verify that your wireless service provider has provided you with a default call barring password.
Block calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Highlight a call blocking option.
5. Press the Menu key.
6. Click Enable.
7. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.
Change the call blocking password
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Barring.
4. Press the Menu key.
5. Click Change Password.
Fixed dialing
About fixed dialing
If you enable fixed dialing number (FDN) mode, your BlackBerry® device only makes calls to contacts
on your FDN list.
Your device can dial emergency numbers in FDN mode, even if the numbers are not in the FDN list.
32
If your wireless service provider plan includes SMS, you can also send SMS text messages to contacts
on your FDN list.
Fixed dialing prerequisites
• Verify that your wireless service provider has set up your SIM card for this service.
• Verify that your wireless service provider has provided you with a SIM card PIN 2 code.
Turn on fixed dialing
1. In the phone, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Press the Menu key.
5. Click Enable FDN Mode.
6. Type the PIN2 code provided by your wireless service provider.
7. Click the trackball.
To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.
Add a fixed dialing phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. Click the trackball.
5. Click New.
6. Type the PIN2 code.
7. Press the Menu key.
8. Type a name and a phone number.
9. Press the Menu key.
10. Click Save.
Change a fixed dialing phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
4. On the FDN list, highlight a contact.
5. Press the Menu key.
6. Click Edit.
Delete a fixed dialing phone number
1. In the phone, press the Menu key.
2. Click Options.
3. Click FDN Phone List.
33
4. On the FDN list, highlight a contact.
5. Press the Menu key.
6. Click Delete.
Smart dialing
About smart dialing
You can specify default country and area codes so that any numbers that are specified as links, or any
numbers in your address book that do not contain these codes, are dialed correctly.
If you call an organization frequently, you can also set your smart-dialing options so that you do not
have to type the main number for the organization.
Set the default country code and area code
1. In the phone, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the Menu key.
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local
number, but do not include your country code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. Set how long the BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.
TTY support
About TTY support
34
You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. When you
turn on TTY mode and connect a TTY device to your BlackBerry® device, your device converts calls that
you receive to text. Then your device sends the message to your TTY device for you to read.
TTY support prerequisites
• Verify that your wireless service provider supports this feature.
• Verify that your TTY device operates at 45.45 bits per second.
• Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack.
If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your device.
Turn on TTY support
1. In the phone, press the Menu key.
2. Click Options.
3. Click TTY.
4. Set the TTY Mode field to Yes.
5. Press the Menu key.
6. Click Save.
When TTY support is turned on, an indicator appears in the device status section of the screen.
Phone settings
Hide your phone number from contacts when making calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Restrict My Identity field to Yes.
5. Press the Menu key.
6. Click Save.
Turn on dialing from the Lock screen
Verify that your system administrator has not restricted making phone calls from the Lock screen.
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Allow Outgoing Calls While Locked field to Yes.
4. Press the Menu key.
5. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone, press the Menu key.
2. Click Options.
35
3. Click General Options.
4. Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, set the Phone List View field to
Most Used.
• To sort contacts alphabetically by contact name, set the Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, set the Phone List View field to Most
Recent.
5. Press the Menu key.
6. Click Save.
Note: To sort phone numbers or contacts by call logs again, set the Phone List View field to Call
Log.
Stop ending calls when you insert your device in the holster
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.
Stop answering calls when you remove your device from the holster
1. In the phone, press the Menu key.
2. Click Options
3. Click General Options.
4. Set the Auto Answer Calls field to Never.
5. Press the Menu key.
6. Click Save.
Reset a call timer
1. In the phone, press the Menu key.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Press the Menu key.
6. Click Save.
Phone shortcuts
Answer a call
• To answer a call, press the Send key.
36
• If you are already connected to a call and you receive another call, press the Send key to place
the current call on hold and answer the incoming call.
Open the contact list in the phone
• To open the contact list in the phone, hold the Send key.
Turn on or turn off the speakerphone
• To turn on or turn off speakerphone during a call, press the period (.) key.
Type a phone number
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
Assign a speed dial number to a key
Check your voice mail
• To check your voice mail, hold 1.
Type a letter in a number field
• To type a letter in a number field, hold the Alt key. Use the multi-tap typing input method to type
the letter.
Delete highlighted items
• To delete highlighted items, press the Backspace/Delete key.
Phone troubleshooting
I cannot make or receive calls
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your
contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options,
dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
My phone number appears as Unknown in the phone
You can edit your SIM card phone number to change how your phone number appears in the phone.
1. In the device options, click Advanced Options.
37
2. Click SIM Card.
3. Press the Menu key.
4. Click Edit SIM Phone Number.
5. Type your phone number
6. Click the trackball.
Note: Editing your SIM card phone number only changes what appears in the phone. It does not change
the actual number that is used to make and receive calls.
I cannot make a call using a voice command
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your BlackBerry device has an adequate level of wireless coverage.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset,
verify that the device supports this feature and that you have paired the Bluetoothdevice with
your BlackBerry device.
• If your keyboard is locked and you have not set a device password, unlock your keyboard.
• Change the voice dialing language. In the device options, click Language. Set the Voice
Activated Dialing Language field. Press the Menu key. Click Save.
My device does not recognize names or numbers in a voice command
1. Try performing the following actions:
• Say the first name and then the last name of your contact.
• Use the standard pronunciation rules of the language on your device.
• If your device does not usually find a match for a contact or phone number, in the device
options, click Voice-Activated Dialing. Set the Sensitivity field closer to Reject Less.
Press the Menu key. Click Save.
• If your device responds easily to background noise or often suggests a different contact or
phone number, in the device options, click Voice-Activated Dialing. Set the Sensitivity
field closer to Reject More.
• Help your device recognize the way you say certain numbers. In the device options, click
Voice-Activated Dialing. Press the Menu key. Click Adapt Digits. Complete the
instructions on the screen.
38
Voice dialing
Make a phone call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify
that the device supports this feature and that you have paired the device with your BlackBerry® device.
1. In voice-activated dialing, wait for the sound.
2. Say "Call" and a contact name or phone number.
Note: To dial an extension in your corporation, set the smart dialing options in the phone. Then say
"Call extension" and the extension number.
To end the call, press the End key.
Check your phone number using a voice command
1. In voice-activated dialing, wait for the sound.
2. Say "Check my phone number".
Check the wireless coverage level using a voice command
1. In voice-activated dialing, wait for the sound.
2. Say "Check coverage".
Check the battery power level using a voice command
1. In voice-activated dialing, wait for the sound.
2. Say "Check battery".
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
Change the voice dialing language if your spoken language is different than the display language on your
device.
1. In the device options, click Language.
2. Set the Voice Activated Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
Turn off choice lists for voice commands if you want your device to automatically dial the most
appropriate contact or phone number when it does not initially identify the contact or phone number
that you want to call.
39
1. In the device options, click Voice-Activated Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
Adjust the sensitivity level for voice commands
Sometimes your device might not recognize the contacts or phone numbers that you say.
1. In the device options, click Voice-Activated Dialing.
2. Perform one of the following actions:
• If your device does not usually find a match for a contact or phone number, set the
Sensitivity field closer to Reject Less.
• If your device responds easily to background noise or often suggests a different contact or
phone number, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In voice-activated dialing, wait for the sound.
2. Say "Turn prompts off".
Set playback options for voice dialing
1. In the device options, click Voice-Activated Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To change how quickly playback for contacts occurs, set the Name Playback Speed field.
• To change the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Help your device recognize certain numbers
You can help your device recognize the way you say certain numbers.
1. In the device options, click Voice-Activated Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice dialing troubleshooting
40
I cannot make a call using a voice command
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your BlackBerry device has an adequate level of wireless coverage.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset,
verify that the device supports this feature and that you have paired the Bluetoothdevice with
your BlackBerry device.
• If your keyboard is locked and you have not set a device password, unlock your keyboard.
• Change the voice dialing language. In the device options, click Language. Set the Voice
Activated Dialing Language field. Press the Menu key. Click Save.
My device does not recognize names or numbers in a voice command
1. Try performing the following actions:
• Say the first name and then the last name of your contact.
• Use the standard pronunciation rules of the language on your device.
• If your device does not usually find a match for a contact or phone number, in the device
options, click Voice-Activated Dialing. Set the Sensitivity field closer to Reject Less.
Press the Menu key. Click Save.
• If your device responds easily to background noise or often suggests a different contact or
phone number, in the device options, click Voice-Activated Dialing. Set the Sensitivity
field closer to Reject More.
• Help your device recognize the way you say certain numbers. In the device options, click
Voice-Activated Dialing. Press the Menu key. Click Adapt Digits. Complete the
instructions on the screen.
41
Camera
Zoom in to or out from a subject
1. In the camera, perform one of the following actions:
• To zoom in, roll the trackball up.
• To zoom out, roll the trackball down.
Take a picture
1. In the camera, click the trackball.
2. Perform one of the following actions:
• To delete the picture, click the trash can icon.
• To take another picture, click the camera icon.
• To rename the picture, click the envelope icon.
• To forward the picture, click the message icon.
• To set the picture as a caller ID picture or Home screen background, click the crop icon.
Set the default flash mode
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Default Flash Setting field.
4. Press the Menu key.
5. Click Save.
Change the flash mode for a picture
1. In the camera, press the Space key.
The flash mode indicator in the lower-right corner of the screen displays the current flash mode.
Set a location for storing pictures
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Store Pictures and Folder fields.
4. Press the Menu key.
5. Click Save.
Set picture size
1. In the camera, press the Menu key.
2. Click Options.
42
3. Set the Picture Size field.
4. Press the Menu key.
5. Click Save.
Set picture quality
1. In the camera, press the Menu key.
2. Click Options.
3. Set the Picture Quality field.
4. Press the Menu key.
5. Click Save.
Set white balance
Lighting conditions can affect the colors in pictures. Set the white balance to compensate for different
lighting conditions.
1. In the camera, press the Menu key.
2. Click Options.
3. Set the White Balance field.
4. Press the Menu key.
5. Click Save.
View the number of remaining pictures
1. Open the camera.
The approximate number of pictures that you can save appears in the lower-left corner of the screen.
Camera shortcuts
Take a picture
• To take a picture, press the Right Convenience key.
Zoom in to a subject
• To zoom in to a subject, press the Volume Up key.
Zoom out from a subject
• To zoom out from a subject, press the Volume Down key.
Camera troubleshooting
43
I cannot save pictures
Your BlackBerry® device memory or media card might not have enough available memory to save
pictures.
1. Try performing the following actions:
• If you are trying to save a picture to your device memory, delete old data or messages from
your device.
• If you are trying to save a picture on your media card, delete old media files.
• In the camera options, verify that the Quality field is not set to High. High-quality pictures
use more memory than lower-quality pictures.
• Increase the maximum amount of memory available for pictures.
The flash turns off
If the battery power level drops below 25 percent, the flash turns off automatically to conserve battery
power. In cold temperatures, the flash turns off when the battery power level drops below 80 percent.
44
Email messages
Email message basics
Open a message
1. In a message list, click a message.
Note: If your BlackBerry® device is integrated with more than one email account, you might be able
to open messages from the message list for a specific email account.
Send an email message
1. In a message list, press the
2. Click Compose Email.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Click the trackball.
6. Click Send.
Note: If you have associated your BlackBerry® device with more than one email address, in the Send
Using field, you can set the email address that you use to send the email message.
key.
Save a draft of a message
1. When composing a message, click the trackball.
2. Click Save Draft.
Blind carbon copy a contact
1. When composing a message, press the Menu key.
2. Click Add Bcc:.
Attach a contact to a message
1. When composing a message, press the Menu key.
2. Click Attach Address.
3. Click a contact.
4. Click Continue.
45
Set the importance level for a message
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field to High or Low.
4. Press the Menu key.
5. Click Save.
Save a message
1. In an open message, press the Menu key.
2. Click Save.
Reply to a message
1. In an open message, click the trackball.
2. Click Reply or Reply to All.
Delete the original text from a reply message
1. In a reply message, press the Menu key.
2. Click Delete Original Text.
Forward a message
1. In an open message, press the Menu key.
2. Click Forward or Forward As.
Delete a message
1. In an open message, click the trackball.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Press the Menu key.
3. Click Delete Prior.
Note: When your email messages are reconciled between your BlackBerry® device and your email
account, any email messages that you have deleted from your device using Delete Prior are not deleted
from your email account.
Mark a message as opened or unopened
1. In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
46
Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Email message folders
File an email message
Verify that you have turned on wireless email reconciliation.
1. Highlight an email message.
2. Press the Menu key.
3. Click File.
4. Click an email message folder.
Add, change, or delete an email message folder
1. Add, change, or delete the email message folder in the email account on your computer.
If you have turned on wireless email reconciliation, your BlackBerry® device receives changes that you
make to email message folders on your computer over the wireless network.
If you have wireless email reconciliation turned off or wireless email reconciliation is not available for
your device, reconcile the changes using the BlackBerry Desktop Software. See the BlackBerry Desktop
Software Online Help for more information about email reconciliation.
Hide filed messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Filed Messages field to Yes.
5. Press the Menu key.
6. Click Save.
View messages in a specific folder
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
47
Sent messages
Resend a message
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Edit the message. Click the trackball. Click Send.
• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click Change
Address. Click a new contact. Click the trackball. Click Send.
• To resend the message without editing it, click Resend.
Stop a message from sending
Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the
wireless network. A clock icon should appear beside the message.
1. In a message, highlight the message.
2. Press the Menu key.
3. Click Delete.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in SMS message
threads.
Stop storing messages sent from your device on your computer
By default, a copy of messages that you send from your BlackBerry® device appear in the sent items
message folder in the email account on your computer.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Save Copy In Sent Folder field to No.
5. Press the Menu key.
6. Click Save.
Stop storing messages sent from your computer on your device
1. In a message list, press the Menu key.
48
2. Click Options.
3. Click Email Settings.
4. Press the Menu key.
5. Click Folder Redirection.
6. Clear the check box beside the Sent Items folder.
7. Press the Menu key.
8. Click Save.
Filters
About email message filters
You can create email message filters to specify which email messages are forwarded to your device and
which remain in your email account.
Email message filters are applied to messages based on the order in which they appear. If you create
multiple email message filters that could apply to the same message, you must decide which one should
be applied first by placing that filter higher in the list.
Create an email message filter
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information. If your device is associated with an email account that uses
an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online
Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Click the trackball.
5. Click New.
6. Type a name for the email message filter.
7. Set the email message filter options.
8. Press the Menu key.
9. Click Save.
Create an email message filter based on a contact or subject
1. In a message list, highlight a message.
2. Press the Menu key.
3. Click Filter Sender or Filter Subject.
4. Type a name for the email message filter.
5. Set the email message filter options.
6. Press the Menu key.
7. Click Save.
49
Email message filter options
From:
Specify one or more contacts or email addresses that the email message filter should look for in the
From field of messages. Separate multiple contacts or email addresses with semi-colons. Use an
asterisk (*) to specify only a part of the contact name or email address.
Sent To:
Specify one or more contacts or email addresses that the email message filter should look for in the
Sent To field of messages. Separate multiple contacts or email addresses with semi-colons. Use an
asterisk (*) to specify only a part of the contact name or email address.
Subject:
Type text that the email message filter should search for in the subject of messages.
Message:
Type text that the email message filter should search for in the body of messages.
Sent directly to me:
Specify whether the email message filter applies to messages that include your email address in the
To field.
CC to me:
Specify whether the email message filter applies to messages that include your email address in the
CC field.
BCC to me:
Specify whether the email message filter applies to messages that include your email address in the
BCC field.
Importance:
Set the importance level of messages that the email message filter applies to.
Sensitivity:
Set the sensitivity level of messages that the email message filter applies to.
Action:
Specify whether messages to which the email message filter applies should be forwarded to your
device. If messages should be forwarded, specify whether messages should also be forwarded with
higher priority or with the message header only.
Turn on an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Space key.
Change an email message filter
1. In a message list, press the Menu key.
2. Click Options.
50
3. Click Email Filters.
4. Click an email message filter.
5. Click Edit.
6. Change the email message filter details.
7. Press the Menu key.
8. Click Save.
Change the order of email message filters
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Move.
7. Roll the trackball.
8. Click the trackball.
Forward email messages to your device when no filters apply
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information. If your device is associated with an email account that uses
an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online
Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Set the If no filters apply, send email to handheld option to Yes.
5. Press the Menu key.
6. Click Save.
Delete an email message filter
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Filters.
4. Highlight an email message filter.
5. Press the Menu key.
6. Click Delete.
Email message forwarding
Forward messages from a specific email message folder to your device
Verify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 4.0 or later.
51
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Press the Menu key.
5. Click Folder Redirection.
6. Click a folder.
7. Press the Menu key.
8. Click Save.
Note: If you select Select All, all messages, including email messages that appear in the sent items
folder of your email account, appear on your device.
Stop forwarding email messages to your device
Verify that your BlackBerry® device is associated with BlackBerry Enterprise Server version 4.0 or later.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Send Email to Handheld field to No.
5. Press the Menu key.
6. Click Save.
Block incoming messages
If your organization has set a corporate encryption key for PIN messages, you can block only PIN
messages that are sent to your device from outside your organization.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Tip: Blocked messages are counted as part of the data that you use in your wireless service provider
plan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry
device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service
account. See the BlackBerry Internet Service Online Help for more information.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
52
Message settings
View an address instead of a display name
1. In an open message, highlight a contact.
2. Click the trackball.
3. Click Show Address.
To view the display name again, click the trackball. Click Show Name.
Add a signature
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information. If your device is associated with an email account that uses
an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online
Help for more information.
Your signature is added to your email messages after you send them.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Use Auto Signature field to Yes.
5. Type a signature
6. Press the Menu key.
7. Click Save.
Set an out-of-office reply
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise
Server version 4.0 or later. If you use the BlackBerry Internet Service, see the BlackBerry Internet
Service Online Help for more information. If your device is associated with an email account that uses
an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop Software Online
Help for more information.
1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Settings.
4. Set the Use Out Of Office Reply field to Yes.
5. Type a reply.
6. If you use an IBM® Lotus Notes® email application, in the Until field, set the date on which the
out-of-office reply should be turned off.
7. Press the Menu key.
8. Click Save.
53
Set the email address that you use to send messages
Verify that your BlackBerry® device is associated with more than one email address.
1. In the device options, click Advanced Options.
2. Click Message Services.
3. Set the Messaging (CMIME) field.
4. Press the Menu key.
5. Click Save.
Delete the disclaimer from a message
If your BlackBerry® device is associated with an email account that uses the BlackBerry Enterprise
Server version 4.0 or later, your system administrator might apply a disclaimer to the top of your email
messages. This disclaimer is added after your email message is sent. You cannot edit the disclaimer.
1. In the message, press the Menu key.
2. Click Remove Disclaimer.
To add the disclaimer again, press the Menu key. Click Add Disclaimer.
Use color to differentiate work messages from other messages
Verify that your BlackBerry® device is integrated with an account that uses the BlackBerry Enterprise
Server.
1. In the device options, click Security Options.
2. Click General Settings.
3. Perform one or more of the following actions:
• To set a background color for email messages that are sent to your device through your
BlackBerry Enterprise Server, set the Enterprise Messages field.
• To set a background color for messages that are sent to your device through a method other
than your BlackBerry Enterprise Server, set the Other Messages field.
4. Press the Menu key.
5. Click Save.
Note: If your organization has set a corporate encryption key for PIN messages, PIN messages that
are sent to your device appear with the color set in the Enterprise Messages field and not the color set
in the Other Messages field.
Message list settings
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
54
View more of the subject line for messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Press the Menu key.
6. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
To restore the messages, set the Keep Message field to a longer period of time. Any messages sent to
your device during that period of time appear in the message list.
About multiple message lists
You can associate your BlackBerry® device with multiple email accounts. For example, you can associate
your device with your work email account and then associate your device with a personal email account
using the BlackBerry Internet Service. When you do this, more than one message list might appear on
your device. You might be able to open messages from the specific message list for an email account
and send messages from your device using the address for that email account. You can also perform
other actions in a specific message list, such as delete and save messages and search for messages.
You can also set up your device to have SMS and MMS messages in a separate message list.
See the BlackBerry Internet Service Online Help for more information on adding email accounts.
Use one message list or multiple message lists
By default, your BlackBerry® device them determines whether SMS text messages appear in the same
message list as email messages.
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to
Combined.
55
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field
to Separate.
5. Press the Menu key.
6. Click Save.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
To show the number of unopened messages again, set the Display Message Count field to Unread.
To show the new indicator and the number of unopened messages, set the Display Message Count
field to Unread and the Display New Message Indicator field to Yes.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
• To move down a message, press 8.
Message troubleshooting
I cannot send messages
56
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
• Try performing one of the following actions:
• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
57
• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
1. Try performing the following actions:
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
58
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
59
PIN messages
PIN message basics
About PIN messages
A personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If
you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN
messages are not routed through an existing email account.
When your PIN message is delivered to the recipient, in a messages list, a D appears with a check mark
beside the PIN message.
Find your PIN
1. In the device options, click Status.
Send a PIN message
1. In a message list, press the Menu key.
2. Click Compose PIN.
3. In the To: field, perform one of the following actions:
• Type a PIN number. Click the trackball.
• Type a contact name. Click the trackball.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Click the trackball.
6. Click Send.
Open a message
1. In a message list, click a message.
Note: If your BlackBerry® device is integrated with more than one email account, you might be able
to open messages from the message list for a specific email account.
Save a draft of a message
1. When composing a message, click the trackball.
2. Click Save Draft.
Blind carbon copy a contact
1. When composing a message, press the Menu key.
60
2. Click Add Bcc:.
Attach a contact to a message
1. When composing a message, press the Menu key.
2. Click Attach Address.
3. Click a contact.
4. Click Continue.
Set the importance level for a message
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field to High or Low.
4. Press the Menu key.
5. Click Save.
Set a high importance level for received PIN messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Make PIN Messages Level 1 field to Yes.
5. Press the Menu key.
6. Click Save.
Save a message
1. In an open message, press the Menu key.
2. Click Save.
Reply to a message
1. In an open message, click the trackball.
2. Click Reply or Reply to All.
Forward a message
1. In an open message, press the Menu key.
2. Click Forward or Forward As.
Delete a message
1. In an open message, click the trackball.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
61
2. Press the Menu key.
3. Click Delete Prior.
Note: When your email messages are reconciled between your BlackBerry® device and your email
account, any email messages that you have deleted from your device using Delete Prior are not deleted
from your email account.
Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Mark a message as opened or unopened
1. In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
View an address instead of a display name
1. In an open message, highlight a contact.
2. Click the trackball.
3. Click Show Address.
To view the display name again, click the trackball. Click Show Name.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Sent messages
Resend a message
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Edit the message. Click the trackball. Click Send.
• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click Change
Address. Click a new contact. Click the trackball. Click Send.
• To resend the message without editing it, click Resend.
Stop a message from sending
Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the
wireless network. A clock icon should appear beside the message.
62
1. In a message, highlight the message.
2. Press the Menu key.
3. Click Delete.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in SMS message
threads.
Message list settings
View more of the subject line for messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
63
To restore the messages, set the Keep Message field to a longer period of time. Any messages sent to
your device during that period of time appear in the message list.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
To show the number of unopened messages again, set the Display Message Count field to Unread.
To show the new indicator and the number of unopened messages, set the Display Message Count
field to Unread and the Display New Message Indicator field to Yes.
Block incoming messages
If your organization has set a corporate encryption key for PIN messages, you can block only PIN
messages that are sent to your device from outside your organization.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Tip: Blocked messages are counted as part of the data that you use in your wireless service provider
plan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry
device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service
account. See the BlackBerry Internet Service Online Help for more information.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
64
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
• To move down a message, press 8.
Message troubleshooting
I cannot send messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
65
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
• Try performing one of the following actions:
• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
66
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
1. Try performing the following actions:
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
67
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
68
SMS messages
SMS text message basics
About SMS text messages
With an SMS-compatible phone number, you can send and receive SMS text messages. An SMScompatible number is a phone number that your wireless service provider enables for SMS.
You can send SMS text messages to contacts who have SMS-compatible phone numbers. You can also
forward SMS text messages as PIN or email messages.
Find your SMS number
1. Open the phone.
The My Number field displays your phone number. If your BlackBerry® device is enabled for SMS text
messaging, this number is also your SMS number.
Open a message
1. In a message list, click a message.
Note: If your BlackBerry® device is integrated with more than one email account, you might be able
to open messages from the message list for a specific email account.
Send an SMS text message
1. In a message list, press the
2. Click Compose SMS.
3. Perform one of the following actions:
• If the contact is not in your address book, click [Use Once]. Type an SMS-compatible phone
number (include the country code and area code) or an email address. Click the trackball.
• If the contact is in your address book, click a contact.
4. Type a message.
5. Click the trackball.
6. Click Send.
key.
Add a contact to an SMS text message
1. When composing an SMS text message, press the Menu key.
2. Click Add Recipient.
Note: You can send an SMS text message to up to ten recipients.
69
Save a draft of a message
1. When composing a message, click the trackball.
2. Click Save Draft.
Save a message
1. In an open message, press the Menu key.
2. Click Save.
Reply to a message
1. In an open message, click the trackball.
2. Click Reply or Reply to All.
Forward a message
1. In an open message, press the Menu key.
2. Click Forward or Forward As.
Delete a message
1. In an open message, click the trackball.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Press the Menu key.
3. Click Delete Prior.
Note: When your email messages are reconciled between your BlackBerry® device and your email
account, any email messages that you have deleted from your device using Delete Prior are not deleted
from your email account.
Delete the history from an SMS text message
1. When replying to an SMS text message, press the Menu key.
2. Click Remove History.
Mark a message as opened or unopened
1. In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
Search for text in a message, attachment, web page, or memo
70
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
View messages in a specific folder
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
Sent messages
Resend a message
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Edit the message. Click the trackball. Click Send.
• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click Change
Address. Click a new contact. Click the trackball. Click Send.
• To resend the message without editing it, click Resend.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in SMS message
threads.
Cell broadcasting
About cell broadcasting
Cell broadcasting enables wireless service providers to use SMS to send information to all BlackBerry®
devices in a specified geographical area simultaneously. You can receive cell broadcast messages that
contain a specific type of information by subscribing to a cell broadcast channel that provides that type
of information. Different cell broadcast channels deliver different cell broadcast messages. For example,
one cell broadcast channel might deliver regular weather forecasts while another might deliver traffic
reports.
71
Cell broadcasting prerequisites
• Verify that your wireless service provider supports this feature.
• Verify that your wireless service provider has provided you with access to a cell broadcast channel.
Turn on cell broadcasting
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Set the Cell Broadcasting Service field to On.
4. Press the Menu key.
5. Click Save.
Note: To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Some wireless
service providers might use cell broadcast messages to manage certain services, such as preferred rates
based on your location. Before you turn off cell broadcasting, determine whether your wireless service
provider uses cell broadcast messages to manage your services.
Subscribe to a cell broadcast channel
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Highlight a channel.
4. Press the Menu key.
5. Click Add Channel.
Stop receiving cell broadcast messages from a channel
Some wireless service providers might use cell broadcast messages to manage certain services, such
as preferred rates based on your location. Before you stop receiving cell broadcast messages from a
channel, verify that your wireless service provider does not manage your services using that channel.
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Highlight a channel.
4. Press the Menu key.
5. Perform one of the following actions:
• To stop receiving messages from the channel, click Disable.
• To delete the channel, click Delete Channel.
Rename a cell broadcast channel
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Highlight a channel.
4. Press the Menu key.
72
5. Click Set Nickname.
Set the display language for cell broadcast messages
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Click a language.
Message settings
View an address instead of a display name
1. In an open message, highlight a contact.
2. Click the trackball.
3. Click Show Address.
To view the display name again, click the trackball. Click Show Name.
Turn off AutoText for SMS text messages
1. In the device options, click SMS.
2. Set the Disable AutoText field to Yes.
3. Press the Menu key.
4. Click Save.
View more of the SMS text message history
1. In the device options, click SMS.
2. Set the Number of Previous Items field.
3. Press the Menu key.
4. Click Save.
Store SMS text messages on your SIM card
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages
after the BlackBerry® device imports them to the message list.
1. In the device options, click SMS.
2. Set the Leave Messages On SIM Card field to Yes.
3. Press the Menu key.
4. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to
No. Any SMS text messages on your SIM card are deleted after the BlackBerry device imports them to
the message list.
Request delivery notification for all SMS text messages
1. In the device options, click SMS.
2. Set the Delivery Reports field to On.
73
3. Press the Menu key.
4. Click Save.
Set the wireless network type you use to send SMS text messages
Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Network to Send Over field.
3. Press the Menu key.
4. Click Save.
Set how long your service center stores SMS text messages
Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Validity Period field.
3. Press the Menu key.
4. Click Save.
Message list settings
View more of the subject line for messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Display Message Count field to None.
74
5. Press the Menu key.
6. Click Save.
To show the number of unopened messages again, set the Display Message Count field to Unread.
To show the new indicator and the number of unopened messages, set the Display Message Count
field to Unread and the Display New Message Indicator field to Yes.
About multiple message lists
You can associate your BlackBerry® device with multiple email accounts. For example, you can associate
your device with your work email account and then associate your device with a personal email account
using the BlackBerry Internet Service. When you do this, more than one message list might appear on
your device. You might be able to open messages from the specific message list for an email account
and send messages from your device using the address for that email account. You can also perform
other actions in a specific message list, such as delete and save messages and search for messages.
You can also set up your device to have SMS and MMS messages in a separate message list.
See the BlackBerry Internet Service Online Help for more information on adding email accounts.
Use one message list or multiple message lists
By default, your BlackBerry® device them determines whether SMS text messages appear in the same
message list as email messages.
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to
Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field
to Separate.
5. Press the Menu key.
6. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
To restore the messages, set the Keep Message field to a longer period of time. Any messages sent to
your device during that period of time appear in the message list.
Block incoming messages
75
If your organization has set a corporate encryption key for PIN messages, you can block only PIN
messages that are sent to your device from outside your organization.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Tip: Blocked messages are counted as part of the data that you use in your wireless service provider
plan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry
device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service
account. See the BlackBerry Internet Service Online Help for more information.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
• To move down a message, press 8.
76
Message troubleshooting
I cannot send messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
• Try performing one of the following actions:
77
• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
1. Try performing the following actions:
78
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
79
MMS messages
MMS message basics
About MMS messages
With an MMS-compatible number, you can send and receive MMS messages and attach multimedia file
types, such as .jpg, .gif, .wbmp, .midi, .vcf (), or .vcs () content. You might also be able to send and
receive other types of audio files. An MMS-compatible number is a phone number that your wireless
service provider enables for MMS.
You can add one or more pictures that are not copyright protected to an MMS message, but the message
cannot exceed 300 KB.
You can only send non-recurring appointments in MMS messages. If you attach a meeting, the attendees
are removed.
MMS prerequisites
• Verify that your BlackBerry® device supports MMS.
• Verify that your wireless service provider plan includes MMS messaging.
• Contact your system administrator or wireless service provider for more information.
Find your MMS number
• Open the phone.
In the My Number field, your phone number appears. This number is also your MMS number.
Open an MMS message
1. In a message list, highlight an MMS message.
2. Press the Menu key.
3. Click Open.
If MMS content does not appear when you open the message, press the Menu key. Click Retrieve.
Save a draft of a message
1. When composing a message, click the trackball.
2. Click Save Draft.
Send an MMS message
1. In a message list, press the Menu key.
80
2. Click Compose MMS.
3. If MMS templates are available, click a template.
4. Perform one of the following actions:
• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an
MMS-compatible phone number or an email address. Click the trackball.
• If the contact is in your address book, click a contact. Click an email address or MMScompatible phone number.
5. Type a message.
6. Press the Menu key.
7. Click Send.
Note: Depending on your wireless service provider, MMS templates might be available for your
BlackBerry® device.
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Attach Picture or Attach Audio.
3. Click a file.
4. Repeat steps 1 through 3.
5. To customize the slide show, perform one or more of the following actions:
• To add text to a slide, highlight the empty field below the attachment. Type text .
• To set how long a slide appears, set the Slide Duration field.
• To move an item on a slide, click the item. Click Move Field. Roll the trackball.
Record and send a voice note
You can record and send voice notes that are are up to a minute long.
1. In the Send Voice Note application, click OK.
2. Record a voice note.
3. To pause recording, click the trackball. To resume recording, click the Escape key.
4. When you finish recording, click the trackball.
5. Click Send as MMS.
Set the importance level for a message
1. When composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field to High or Low.
4. Press the Menu key.
5. Click Save.
Resend a message
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
• To change the message, click Edit. Edit the message. Click the trackball. Click Send.
81
• To change the recipients, click Edit. Highlight a contact.Press the Menu key. Click Change
Address. Click a new contact. Click the trackball. Click Send.
• To resend the message without editing it, click Resend.
Save a message
1. In an open message, press the Menu key.
2. Click Save.
Reply to a message
1. In an open message, click the trackball.
2. Click Reply or Reply to All.
Forward an MMS message
You cannot edit the content of an MMS message that you forward. You can only forward an MMS message
that is not copyright protected.
1. In an open message, click the trackball.
2. Click Forward.
Delete a message
1. In an open message, click the trackball.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Press the Menu key.
3. Click Delete Prior.
Note: When your email messages are reconciled between your BlackBerry® device and your email
account, any email messages that you have deleted from your device using Delete Prior are not deleted
from your email account.
Mark a message as opened or unopened
1. In a message list, perform one of the following actions:
• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
• Highlight a date field. Press the Menu key. Click Mark Prior Opened.
Search for text in a message, attachment, web page, or memo
1. In a message, attachment, web page, or memo, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
82
To search for the next instance of the text, press the Menu key. Click Find Next.
View messages in a specific folder
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
MMS message attachments
Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Attach Picture or Attach Audio.
3. Click a picture or audio file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key.
2. Perform one of the following actions:
• To attach a contact, click Attach Contact. Click a contact.
• To attach an appointment, click Attach Appointment. Highlight an appointment. Press the
Menu key. Click Continue.
Save a picture attached to an MMS message
1. In an open MMS message, click a picture.
2. Click Save Picture.
Add an appointment to your calendar from an MMS message
1. In an open MMS message, click a vCalendar® attachment.
2. Click View Appointment.
3. Press the Menu key.
4. Click Add To Calendar.
Add a contact to your address book from an MMS message
1. In an open MMS message, click a vCard® attachment.
2. Click View Attachment.
3. Press the Menu key.
4. Click Add Contact.
Message settings
83
Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Options.
3. Perform one or more of the following actions:
• To receive notification when the message is delivered to the recipient, set the Confirm
Delivery field to Yes.
• To receive notification when the recipient opens the message, set the Confirm Read field to
Yes.
4. Press the Menu key.
5. Click Save.
Request delivery or read notification for all MMS messages
1. In the device options, click MMS.
2. In the Notifications section, perform one of the the following actions:
• To send delivery or read notification when a sender requests it, set the Allow Delivery
Confirmation and Allow Read Confirmation fields to Yes.
• To request delivery or read notification when you send MMS messages, set the Confirm
Delivery and Confirm Read fields to Yes.
3. Press the Menu key.
4. Click Save.
View an address instead of a display name
1. In an open message, highlight a contact.
2. Click the trackball.
3. Click Show Address.
To view the display name again, click the trackball. Click Show Name.
View the size of an MMS message before sending it
1. In an open message, press the Menu key.
2. Click Options.
The Estimated Size field displays the size of the MMS message.
Set when you receive MMS messages
You can set your BlackBerry® device to stop receiving MMS messages when roaming.
1. In the device options, click MMS.
2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
3. Press the Menu key.
4. Click Save.
Message list settings
84
View more of the subject line for messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Press the Menu key.
6. Click Save.
Hide the new or unopened message indicator
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
To show the number of unopened messages again, set the Display Message Count field to Unread.
To show the new indicator and the number of unopened messages, set the Display Message Count
field to Unread and the Display New Message Indicator field to Yes.
Turn off the prompt that appears before you delete items
1. In the calendar, address book, task list, memo list, or a message list, press the Menu key.
2. Click Options.
3. Set the Confirm Delete Option to No.
4. Press the Menu key.
5. Click Save.
View messages in a specific folder
1. In a message list, press the Menu key.
2. Click View Folder.
3. Click a folder.
About multiple message lists
You can associate your BlackBerry® device with multiple email accounts. For example, you can associate
your device with your work email account and then associate your device with a personal email account
using the BlackBerry Internet Service. When you do this, more than one message list might appear on
your device. You might be able to open messages from the specific message list for an email account
and send messages from your device using the address for that email account. You can also perform
other actions in a specific message list, such as delete and save messages and search for messages.
You can also set up your device to have SMS and MMS messages in a separate message list.
85
See the BlackBerry Internet Service Online Help for more information on adding email accounts.
Use one message list or multiple message lists
By default, your BlackBerry® device them determines whether SMS text messages appear in the same
message list as email messages.
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to
Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field
to Separate.
5. Press the Menu key.
6. Click Save.
Set how long your device stores messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Keep Messages field.
5. Press the Menu key.
6. Click Save.
To restore the messages, set the Keep Message field to a longer period of time. Any messages sent to
your device during that period of time appear in the message list.
Hide sent messages
1. In a message list, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Hide Sent Messages field to Yes.
5. Press the Menu key.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in SMS message
threads.
Block MMS messages
1. In the device options, click MMS.
2. In the Message Filtering section, select the Reject Anonymous Messages check box or the
Reject Advertisements check box.
3. Press the Menu key.
4. Click Save.
86
Block incoming messages
If your organization has set a corporate encryption key for PIN messages, you can block only PIN
messages that are sent to your device from outside your organization.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
4. Press the Menu key.
5. Click Save.
Tip: Blocked messages are counted as part of the data that you use in your wireless service provider
plan. To prevent BlackBerry® Internet Service messages from being forwarded to your BlackBerry
device and being counted in your data use, turn off forwarding in your BlackBerry Internet Service
account. See the BlackBerry Internet Service Online Help for more information.
Reset a blocked message counter
1. In the device options, click Security Options.
2. Click Firewall.
3. Highlight a message type.
4. Press the Menu key.
5. Click Reset Count or Reset All Counts.
Message shortcuts
Compose a message from a message list
• To compose a message from a message list, press the comma (,) key.
Reply to or forward a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
View one type of message in a message list
• To view received messages, press the Alt key and 3.
• To view phone call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the Question Mark (?) key.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a message, press 2.
87
• To move down a message, press 8.
Message troubleshooting
I cannot send messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, your device should send the messages when you return to a
wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email
address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, you should receive messages when you return to a wireless
coverage area.
• If you created an email address or added an existing email address to your device using the
email setup web site, verify that you have received an activation message on your device
from the BlackBerry Internet Service. If you have not received an activation message (the
message might take a short period of time to arrive), use the email setup web site to send a
service book to your device.
• If you have not received a registration message from the wireless network, register your
device. In the device options, click Advanced Options. Click Host Routing Table. Press the
Menu key. Click Register Now.
• Verify that data services is turned on.
• If you use email message filters, verify that your email message filter options are set
correctly.
• Verify that email message forwarding is turned on and that you have selected all the email
message folders, including your inbox folder, that you want to receive email messages from.
I cannot file email messages
88
• Try performing one of the following actions:
• Verify that you have turned on wireless email reconciliation.
• If wireless email reconciliation is not supported for your BlackBerry® device, verify that your
device is associated with an email account that uses the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector.
• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
89
1. Try performing the following actions:
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current
device, the message list shortcuts for your previous device replace the message list shortcuts for your
current device.
1. To view the shortcuts for viewing one type of message in a message list, in a message list, press
the Menu key. Click Search. Click the trackball. Click Recall.
I cannot send SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in
a wireless coverage area, the message should be sent when you return to a wireless coverage
area.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that fixed dialing number mode is turned off. In the phone, click Options, click the
FDN Phone List. Click the trackball.Click Disable FDN Mode.
I am not receiving SMS text messages
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your service plan supports sending and receiving SMS text messages.
• Verify that there is sufficient space on your SIM card to receive SMS text messages. In the
SMS options, set the Leave Messages On SIM Card field is set to No. Any SMS text
messages on your SIM card are deleted after the device imports them to the SMS text
message list.
I cannot attach a file to an MMS message
1. Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, .vcs () file, or a media file (for example, a .jpg, .gif
or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose
your MMS message.
90
Typing
Typing input methods
About typing input methods
You can type on your BlackBerry® device using the SureType™ input method or the multi-tap input
method.
SureType technology combines a traditional phone number key layout with a familiar computer style
letter layout to provide a comfortable typing and dialing experience.
When you use SureType technology, you press the letter key for each letter in a word once. For example,
to type run, you would press the
type, a list of possible letter combinations and words appear on the screen. SureType technology selects
letter combinations or words from the list based on context. If you try to type a word or letter
combination (for example, a web address or an abbreviation) that SureType technology does not
recognize, you can use the list that appears on the screen to build the word letter by letter. SureType
technology "learns" new words or letter combinations that you type and adds them to your custom word
list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type
the second letter. For example, to type run, you would press the
and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone
number and password fields.
key once, the key once and the key once. As you
key twice, the key once,
Type text using SureType technology
1. Press the letter key for each letter in a word until you have typed the entire word.
If your BlackBerry® device does not recognize the word that you have typed, perform one of the
following actions:
• To highlight an item in the list that appears when you type, roll the trackball.
• To select a highlighted item from the list that appears when you type and continue typing the
same word, press the key.
• To select a highlighted item from the list that appears when you type and start a new word,
press the key.
Type text using multi-tap
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
91
Switch typing input methods
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap typing input method, set the Input Language field to <Language>
Multitap.
• To use the SureType™ typing input method, set the Input Language field to
<Language>.
3. Press the Menu key.
4. Click Save.
Switch typing input methods when typing
• To switch between the SureType™ typing input method and the multi-tap typing input method
when typing, press the Menu key. Click Enable Multitap or Enable SureType.
About typing input languages
You can set a typing input language to use when you type. This setting is different from the display
language. When you set a typing input language, AutoText and other typing settings change to the
selected language. For example, you might use your BlackBerry® device in French, but type messages
in English.
The typing input language also controls whether your device uses the multi-tap or the SureType™ input
method.
If the typing input language of your device is different from the display language of your device, a
rectangle with the short form of the current typing input language appears in the list that appears when
you type.
Set the typing input language
Verify that your BlackBerry® Device Software supports multiple languages. Contact your system
administrator or wireless service provider for more information.
1. In the device options, click Language.
2. Set the Input Language field.
3. Press the Menu key.
4. Click Save.
Typing basics
Type a symbol
1. Press the Symbol key. To view more symbols, press the Symbol key again.
2. Type the letter that appears below the symbol.
92
Type an accent or special character
1. To type an accented or special character, hold the letter key and roll the trackball to the left or
right. Click a selected character.
Create a link for a PIN
1. When typing text, type pin: before typing the PIN.
Cut or copy text
1. With text selected, click the trackball.
2. Click Cut or Copy.
Paste text
1. Place the cursor where you want to insert the cut or copied text.
2. Click the trackball.
3. Click Paste.
Clear a field
1. When typing text, press the Menu key.
2. Click Clear Field.
Highlight a line of text
1. Place the cursor where you want to highlight the line of text.
2. Press the Menu key.
3. Click Select.
4. Roll the trackball.
Highlight text character by character
1. Place the cursor where you want to highlight the text.
2. Press the Menu key.
3. Click Select.
4. Roll the trackball.
Cancel a text selection
1. With text selected, click the trackball.
2. Click Cancel Selection.
Set the cursor speed
1. In the device options, click Screen/Keyboard.
2. Set the Key Rate field.
93
3. Press the Menu key.
4. Click Save.
Turn on key tones
1. In the device options, click Screen/Keyboard.
2. Set the Key Tone field to On.
3. Press the Menu key.
4. Click Save.
Set the trackball sensitivity
You can change how the trackball responds to your touch. A high sensitivity level requires less pressure
than a lower sensitivity level.
1. In the device options, click Screen/Keyboard.
2. Set the Horizontal Sensitivity and Vertical Sensitivity fields.
3. Press the Menu key.
4. Click Save.
Turn off trackball sounds
1. In the device options, click Screen/Keyboard.
2. Set the Audible Roll field to Mute.
3. Press the Menu key.
4. Click Save.
AutoText
About AutoText
AutoText is designed to replace specific text that you type with predefined AutoText entries. If you type
text that can be replaced with an AutoText entry, the text changes after you press the Space key.
Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example,
AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for
abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Create an AutoText entry
1. In the device options, click AutoText.
2. Press the Menu key.
3. Click New.
4. In the Replace field, type the text to replace.
5. In the With field, perform one of the following actions:
• Type replacement text.
94
• To insert a macro (for example, the current date or time), press the Menu key. Click Insert
Macro.
6. In the Using field, perform one of the following actions:
• To capitalize the entry exactly as you typed it, click Specified Case.
• To capitalize the entry according to the context, click SmartCase.
7. Set the language.
8. Press the Menu key.
9. Click Save.
Change an AutoText entry
1. In the device options, click AutoText.
2. Click an AutoText entry.
3. Change the AutoText entry.
4. Click the trackball.
5. Click Save.
Delete an AutoText entry
1. In the device options, click AutoText.
2. Highlight an AutoText entry.
3. Press the Menu key.
4. Click Delete.
Undo an AutoText change
1. Press the Backspace/Delete key twice.
Turn off AutoText for SMS text messages
1. In the device options, click SMS.
2. Set the Disable AutoText field to Yes.
3. Press the Menu key.
4. Click Save.
Word list
About the custom word list
If you type a word or letter combination that the BlackBerry® device does not recognize, the device
adds the word or letter combination to the custom word list. You can also add words or letter
combinations manually to the custom word list.
The device deletes words from the custom word list if you do not use them.
95
Add a custom word list item
1. In the device options, click Custom Wordlist.
2. Press the Menu key.
3. Click New.
4. Type a word or letter combination.
5. Click the trackball.
6. Click Save.
Change a custom word list item
1. In the device options, click Custom Wordlist.
2. Click an entry.
3.
4. Change the custom word list item.
5. Click the trackball.
6. Click Save.
7. Press the Menu key.
8. Click Close.
Delete a custom word list item
1. In the device options, click Custom Wordlist.
2. Highlight an entry.
3. Press the Menu key.
4. Click Delete.
Delete all custom word list items
1. In the device options, click Custom Wordlist.
2. Highlight an entry.
3. Press the Menu key.
4. Click Clear Custom Wordlist.
Stop displaying contacts in the list that appears when you type
By default, your BlackBerry® device is designed to recognize contacts when you type them.
1. In the device options, click Language.
2. Click Input Options.
3. Set the Use Address Book as Data Source field to Off.
4. Press the Menu key.
5. Click Save.
Stop adding items to the custom word list automatically
1. In the device options, click Language.
2. Click Input Options.
96
3. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off.
4. Press the Menu key.
5. Click Save.
Typing shortcuts
Type a symbol or a special character
• To type the alternate character on a key, hold the Alt key and press the character key.
• To type an accented or special character, hold the letter key and roll the trackball. Click a selected
character.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again.
Type the letter that appears below the symbol.
Insert a period
• To insert a period, press the Space key twice. The next letter is capitalized.
Capitalize a letter
• To capitalize a letter, hold the letter key until the capitalized letter appears.
Turn on or turn off NUM lock
• To turn on NUM lock, hold the Shift key and press the Alt key.
• To turn off NUM lock, press the Alt key.
Insert a period or at sign in an email address field
• To insert the at sign (@) and periods in an email address field, press the Space key.
Type in a number or password field
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap typing input method.
Switch typing input languages
On the Language screen, set the Use Input Method Shortcut field to Yes.
• To switch typing input languages, hold the Alt key and press the Enter key. Select a language and
release the Alt key.
Highlight text
• To highlight a line of text, press the Shift key and roll the trackball.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
97
• To cancel a text selection, press the Escape key.
Cut, copy, or paste text
• To cut selected text, press the Shift key and the Backspace/Delete key.
• To copy the selected text, press the Alt key and click the trackball.
• To paste selected text, press the Shift key and click the trackball.
Typing troubleshooting
SureType technology does not recognize a word
Use the list that appears when you type to help you build words that SureType™ technology does not
recognize.
1. Press the first letter key once. Highlight a letter in the list. Press the subsequent letter key.
Highlight the letter combination that you want to type. Click the trackball. Continue to type the
word.
I cannot type a password
1. Verify that you are using the multi-tap typing method.
98
Loading...