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Instruction Manual
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User manual [pt]
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Instruction Manual
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User's Guide [de]
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Instruction Manual
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User Manual [fr]
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Instruction Manual [fr]
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User Manual [ru]
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Instruction Manual [fr]
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User's Guide [fr]
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Instruction Manual [es]
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Instruction Manual
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User's Guide
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User's Guide [zh]
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User's Guide [es]
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User manual [da]
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Table of contents
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Blackberry Q10 User Guide

BlackBerry Q10 Smartphone
Version: 10.1
User Guide
Published: 2013-07-12
SWD-20130712151830225
Contents
Welcome....................................................................................................................................................... 9
BlackBerry 10: new apps and features......................................................................................................... 10
Getting started.............................................................................................................................................14
Remove the battery door..............................................................................................................................14
Insert or remove the SIM card...................................................................................................................... 14
Home screen at a glance..............................................................................................................................16
Application icons......................................................................................................................................... 16
Notification icons.........................................................................................................................................19
Scroll and move between items.................................................................................................................... 20
Use a slider..................................................................................................................................................20
Zoom in to or zoom out from the screen........................................................................................................21
Move items from one place to another..........................................................................................................22
Minimize apps and show your Active Frames................................................................................................23
Show the menus.......................................................................................................................................... 23
About BlackBerry ID.................................................................................................................................... 24
Set up a new BlackBerry ID.......................................................................................................................... 24
Using the BlackBerry Voice Control app....................................................................................................... 24
Device Switch.............................................................................................................................................. 26
Before you switch devices............................................................................................................................ 26
Learn what transfer options are available to you............................................................................................26
Make note of your usernames and passwords...............................................................................................26
Update BBM................................................................................................................................................27
What if I have contacts on my SIM card?....................................................................................................... 27
Backing up and switching devices................................................................................................................27
Transfer data from a BlackBerry 7 device using a media card....................................................................... 28
Transfer data to a new device using BlackBerry Protect................................................................................28
After you switch devices...............................................................................................................................29
Restoring your BBM contacts and groups.....................................................................................................29
Transfer passwords from the Password Keeper app...................................................................................... 30
Set up an account on your device.................................................................................................................30
Tips after switching devices..........................................................................................................................30
How do I reset my lost or forgotten BlackBerry ID password?.........................................................................31
Some of the data from my previous device isn't on my new device.................................................................31
I can't transfer items using my media card....................................................................................................32
What makes my BlackBerry 10 device different from other BlackBerry devices?............................................33
How do I get back to the home screen?.........................................................................................................33
How do I change my settings and options?....................................................................................................34
Where are my ring tones and notification profiles?.........................................................................................35
Where are my tasks, memos, and voice notes?..............................................................................................36
Where do I find my files?...............................................................................................................................37
Where can I find my device info and passwords?...........................................................................................37
How do I search?..........................................................................................................................................37
Get your message out with the BlackBerry Keyboard.................................................................................... 39
Keyboard and typing at a glance...................................................................................................................39
Type an accented character.........................................................................................................................39
Type a symbol or number.............................................................................................................................40
Type an uppercase character.......................................................................................................................40
Select a suggested word...............................................................................................................................41
Get there faster with keyboard shortcuts...................................................................................................... 42
Home screen shortcuts................................................................................................................................42
Shortcuts: Browser...................................................................................................................................... 45
Shortcuts: Remember app........................................................................................................................... 47
Shortcuts: Documents To Go........................................................................................................................47
Sheet To Go shortcuts..................................................................................................................................48
Slideshow To Go shortcuts........................................................................................................................... 48
Connections................................................................................................................................................ 50
Check which wireless networks your device connects to............................................................................... 50
Connect to the mobile network.....................................................................................................................50
Tips: Choosing a connection.........................................................................................................................52
Network connections................................................................................................................................... 52
Connections between devices ..................................................................................................................... 52
Connect your device to an HDMI display.......................................................................................................53
Turn on airplane mode.................................................................................................................................53
I can't connect to a Wi-Fi network.................................................................................................................54
Turn on Bluetooth technology...................................................................................................................... 55
Pair and connect with a Bluetooth enabled device........................................................................................56
What is NFC?............................................................................................................................................... 56
About the BlackBerry Hub........................................................................................................................... 58
Set up an account on your device.................................................................................................................59
I can't add an email account........................................................................................................................ 59
I'm not receiving messages.......................................................................................................................... 59
BlackBerry Hub icons.................................................................................................................................. 60
Peek at your messages in the BlackBerry Hub from anywhere...................................................................... 61
View messages by account or message type.................................................................................................61
Search for a message...................................................................................................................................62
Send a message from the BlackBerry Hub....................................................................................................62
Reply to or forward an email.........................................................................................................................62
Attach a file to an email or text message.......................................................................................................63
Peek at your messages in the BlackBerry Hub from anywhere...................................................................... 63
Check your upcoming events from the BlackBerry Hub.................................................................................64
Create a meeting from an email....................................................................................................................65
See the world through BBM..........................................................................................................................66
About BlackBerry Messenger.......................................................................................................................66
BBM icons...................................................................................................................................................66
Send a file or ping someone..........................................................................................................................68
Invite others to a chat...................................................................................................................................69
Start a BBM Video chat................................................................................................................................ 69
Time travel with your camera........................................................................................................................71
Taking pictures and recording videos........................................................................................................... 71
Take a picture..............................................................................................................................................72
Record a video.............................................................................................................................................72
Switch between the camera, the video camera, and Time Shift mode............................................................72
Access the Camera app from the Lock screen.............................................................................................. 73
Using Time Shift mode.................................................................................................................................73
Take the best picture possible using Time Shift mode...................................................................................73
Replace a person's expression using Time Shift mode.................................................................................. 73
Enhance your experience with BlackBerry World.......................................................................................... 75
BlackBerry World at a glance....................................................................................................................... 75
Search for apps, games, music, or videos..................................................................................................... 75
Download and buy apps, games, music, and videos......................................................................................76
Change your payment options......................................................................................................................76
Rate and review an app or a game that you downloaded............................................................................... 76
Download an update to an app or a game..................................................................................................... 77
Delete a downloaded item from BlackBerry World........................................................................................ 77
Keep current with Calendar..........................................................................................................................79
Set up an account on your device.................................................................................................................79
View your events.......................................................................................................................................... 79
Check who you're meeting with....................................................................................................................80
Create an event............................................................................................................................................80
Change or delete an event............................................................................................................................81
Remember.................................................................................................................................................. 82
Collecting and organizing tasks, notes, and more with the Remember app.................................................... 82
Add an entry to the Remember app..............................................................................................................82
Record a voice note..................................................................................................................................... 83
Send something to the Remember app.........................................................................................................83
Legal notice................................................................................................................................................. 84
User Guide Welcome

Welcome

The BlackBerry Q10 smartphone is built to keep you moving, and so is this User Guide. Here, you can find tips on understanding the basics quickly and get introduced to some of the unique features of BlackBerry 10 OS.
There is a lot more to learn about BlackBerry 10 OS, so you can access the full, updated User Guide by tapping Help on the home screen. From the Help app, you can search for a specific help topic, or browse the areas that interest you.
You can also visit the How to website at www.blackberry.com/startdocs on your computer or tablet. Check throughout this guide for examples of how you can integrate your new smartphone into your fast-moving life.
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User Guide BlackBerry 10: new apps and features

BlackBerry 10: new apps and features

Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs. Designed around three main views – your messages, your running apps, and all apps – effortlessly flow between tasks and applications with quick and simple gestures.
BlackBerry Hub
BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email, text messages, social networking messages, BBM chats, and instant messages. With a single swipe from any screen, you can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings and events. You can easily filter the types of messages that appear.
BlackBerry Keyboard
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next. When you pause your typing, suggested words are displayed above the BlackBerry Keyboard. Simply tap the word you would like to use.
BlackBerry 10 OS allows you to
You can use individual keys to quickly do tasks such as reply to a message, go to a specific calendar view, or zoom in on a webpage. You can do many tasks quickly by simply typing from the home screen. For example, you can send an email message or post a tweet.
BBM Video with Screen Share
Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon. You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you continue talking.
Camera and Time Shift mode
Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot.
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User Guide BlackBerry 10: new apps and features
BlackBerry Story Maker
BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply themes.
BlackBerry Remember
A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into actions from anywhere on your device.
Contacts
The Contacts app contains details about the contact, updates and company news from the contact’s social network, and events that you and the contact have in common. You can quickly filter your contacts by using the account type (for example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking accounts to represent contacts.
Calendar
The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.
BlackBerry Browser
The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader mode to remove distracting clutter.
Share, stream, or display your media files
With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.
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User Guide BlackBerry 10: new apps and features
Picture editing
You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles.
Video editing
You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color.
Search
You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to include Internet sources.
Voice Control
The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon.
BlackBerry World
Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then share it – to social sites with a couple of gestures from within the app, or to a friend’s NFC-enabled BlackBerry device with a tap – it’s quick and simple. BlackBerry World features a unified storefront for apps, games, themes, music, and videos, and parental controls that let you hide content that you don't want children to access.
NFC and Smart Tags
Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly. BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages) between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers, and more that you can share with others.
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User Guide BlackBerry 10: new apps and features
BlackBerry Balance
Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture.
13
User Guide Getting started

Getting started

Inserting the SIM card, battery, and media card

Remove the battery door

Tip: The battery door is flexible and may bend when you remove it.
To remove the battery door, pull up the bottom of the battery door.

Insert or remove the SIM card

Do one of the following:
• To insert the SIM card, slide it into place as shown.
• To remove the SIM card, using gentle pressure, slide it out. Tip: Start by pushing the SIM card out from one end, then place your thumb on the top of the other end.
14
User Guide Getting started

Insert or remove the battery and a media card

Before you start using your BlackBerry device, it is recommended that you charge the battery. The battery in the box that your device came in isn't fully charged.
A media card is optional. If a media card is included, it might already be inserted.
Do one of the following:
• To insert the battery, align the contacts.
• To remove the battery, from the end opposite to the battery contacts, lift and pull the battery out.

Set up your device

The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a the Setup app by tapping the Setup icon on the home screen.
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
You can use the Setup app to:
Wi-Fi network. After the initial setup, you can open
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Transfer data from a device running BlackBerry 7 or 7.1
• Customize and personalize your device settings
• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS
15
User Guide Getting started

Home screen at a glance

Application icons

Icon Description
Contacts
Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.
Browser
View webpages more easily using the reader mode, and share webpages quickly with your contacts.
Calendar
View all your events in one place, including events you added from your email accounts and social networking accounts. You can filter events according to your account.
BBM
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User Guide Getting started
Icon Description
Chat in real time by using text or video, and share files with up to 30 BBM contacts.
Text Messages
Send and receive SMS and MMS messages, if provided as part of your wireless service plan.
BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
Remember
A productivity app for collecting and categorizing the information you want to remember.
Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. Edit, view, and present Microsoft PowerPoint presentations.
Pictures
View, edit, and share pictures that you take with the Camera app or that are saved on your device.
Music
Share your music quickly and easily with your contacts. Wirelessly play your music on home entertainment equipment.
Videos
View, edit, and share videos that you take with the Camera app or that are saved on your device. Wirelessly play your videos on home entertainment equipment.
Story Maker
Create and share a movie that you make using pictures, videos, and music on your device.
Facebook
View your Facebook notifications, upload photos and videos, and check in to Places.
Twitter
Follow the stories, ideas, and opinions that interest you by sending and receiving short messages known as tweets.
LinkedIn
Build and connect with your professional network and get access to ideas and opportunities for your career.
Maps
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User Guide Getting started
Icon Description
Search for places, get turn-by-turn directions, and save favorite places.
Games
Find games to download and play. Add your friends so that you can view their games or challenge them to a game.
YouTube
Share your videos with friends, family, and the world.
Voice Control
Speak your commands to make a call, send messages, search the Internet, and more.
Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
Calculator
Perform calculations using a standard and scientific calculator, tip calculator, and unit converter.
Compass
Navigate using the compass, or let the compass connect to satellites to find your location.
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File Manager
View, save, and share files that are stored on your device, on a media card, or on devices or networks that your device is connected to.
Print To Go
Wirelessly print a variety of files from your computer to your BlackBerry device.
Smart Tags
Store and create tags that contain info such as text, phone numbers, and links that you can share with others on printed materials or by tapping the backs of your devices together.
Settings
Change the settings for network connections, accounts, display, language, and more.
Adobe Reader
View PDF files on your device and share them with others over email, BBM, and more.
Phone
Place conference calls, check voice mail, or move a call to BBM Video.
Camera
User Guide Getting started
Icon Description
Includes front and rear cameras, and a Time Shift mode to help you capture the perfect picture.
Setup
Set up your accounts, personalize your device, and watch tutorials about using BlackBerry 10 OS.
Help
Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.
Icon Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Notification messages from apps and services such as BlackBerry World
19
User Guide Getting started

Scroll and move between items

Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again to see all your apps.
• To scroll, slide your finger up and down.
• To move between the BlackBerry Hub and the home screen, slide your finger left and right.

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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User Guide Getting started

Select items

Do any of the following:
• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap additonal items. To clear an item, tap it again.

Zoom in to or zoom out from the screen

If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.
21
User Guide Getting started
Slide your fingers apart to zoom in, or slide your fingers together to zoom out.

Move items from one place to another

1. On the home screen, touch and hold the item you want to move.
2. When the item starts to pulsate, slide your finger to where you want the item to be.
22
User Guide Getting started

Minimize apps and show your Active Frames

When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.
Swipe up from the bottom of the screen.
Tip: When you're done using your app, you can close it by tapping in the lower-right corner of the app.

Show the menus

You can find additional features, options, and help by exploring the menus.
Do any of the following:
• To see the additional actions you can perform in an app, tap or .
• To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To see the names of the menu items that appear on the right side of the screen, slide your finger over them.
• To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that particular app. If you are not in an app, you can see the device settings.
23
User Guide Getting started

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
BlackBerry ID on all of your BlackBerry devices.

Set up a new BlackBerry ID

: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
Tip
address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry device.
1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
.
New
2. Complete the instructions on the screen.

Using the BlackBerry Voice Control app

The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and tasks with your voice. Instead of navigating to a specific app, you can simply open the Voice Control app and speak your commands. You can use the Voice Control app to do the following:
24
User Guide Getting started
• Make a call.
• Send an email, text message, or BBM message.
• Search the Internet or your BlackBerry device.
• Book meetings and appointments.
• Set reminders.
• Change your Facebook status or post a tweet.
• Save notes and memos in BlackBerry Remember.
• Set an alarm.
1. To open the Voice Control app, do one of the following:
• On the home screen, tap the Voice Control icon.
• Press and hold the Mute key on the right side of your device.
2. After the beep, say a command.
25
User Guide Device Switch

Device Switch

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit
www.blackberry.com/deviceswitch.

Learn what transfer options are available to you

The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit
• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.
Learn how to switch devices using BlackBerry Link.
• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn
how to switch devices using a media card.
• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device.
devices using BlackBerry Protect.
• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn
how to switch devices using the device switch app.
www.blackberry.com/deviceswitch.
Learn how to switch
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.

Make note of your usernames and passwords

Before you switch BlackBerry devices, make sure that you have the following:
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
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