User Guide
AT&T Wireless Internet
Welcome To AT&T
Thank you for purchasing the AT&T Wireless Internet device (Model: IFWA-40). To get the most from your new device, check out our videos and interactive tutorials at att.com/devicehowto.
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Contents |
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Getting Started......................................................................................................................................... |
1 |
In The Box........................................................................................................................................................................................ |
1 |
Getting To Know Your Device....................................................................................................................................... |
2 |
How It Works................................................................................................................................................................................ |
4 |
Installation..................................................................................................................................................................................... |
5 |
Voicemail....................................................................................................................................................................................... |
12 |
Setup........................................................................................................................................................................................ |
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Message Waiting............................................................................................................................................................ |
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Retrieving Messages.................................................................................................................................................. |
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Remote Retrieval........................................................................................................................................................... |
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Transferring A Phone Number................................................................................................................................... |
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AT&T Wireless Internet Manager............................................................................................................................. |
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Using Your Device.................................................................................................................................. |
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Calling.............................................................................................................................................................................................. |
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Making Calls....................................................................................................................................................................... |
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Placing A Call On Hold............................................................................................................................................... |
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Three-Way Calling......................................................................................................................................................... |
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Call Forwarding............................................................................................................................................................... |
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Call Log................................................................................................................................................................................... |
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Internet Access........................................................................................................................................................................ |
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Connect Other Devices........................................................................................................................................... |
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Changing Wi-Fi Network Name And Password.................................................................................. |
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Important Messages................................................................................................................................................. |
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Managing Connected Devices.......................................................................................................................... |
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Parental Control............................................................................................................................................................ |
20 |
III
Checking Your Voice And Data Usage................................................................................................................ |
21 |
Helpful Tips................................................................................................................................................................................. |
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Home Answering Machines................................................................................................................................. |
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Adjusting Volume.......................................................................................................................................................... |
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Powering On/Off........................................................................................................................................................... |
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TTY Support...................................................................................................................................................................... |
24 |
Important Information......................................................................................................................... |
25 |
E911 Service................................................................................................................................................................................ |
25 |
Power Outages........................................................................................................................................................................ |
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Backup Battery........................................................................................................................................................................ |
26 |
Device Compatibility........................................................................................................................................................... |
26 |
In-Home Wiring....................................................................................................................................................................... |
27 |
Frequently Asked Questions............................................................................................................. |
28 |
Troubleshooting...................................................................................................................................... |
31 |
General........................................................................................................................................................................................... |
31 |
Phone............................................................................................................................................................................................... |
32 |
Internet........................................................................................................................................................................................... |
35 |
IV
Device Configuration............................................................................................................................ |
38 |
Navigating The User Interface................................................................................................................................... |
38 |
Help.................................................................................................................................................................................................... |
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Status............................................................................................................................................................................................... |
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Connected Devices.............................................................................................................................................................. |
40 |
Wi-Fi Settings............................................................................................................................................................................ |
41 |
Messages...................................................................................................................................................................................... |
45 |
Networking................................................................................................................................................................................. |
46 |
Data Usage.................................................................................................................................................................................. |
54 |
Call Log/Blocking................................................................................................................................................................... |
55 |
Parental Control..................................................................................................................................................................... |
56 |
System............................................................................................................................................................................................ |
58 |
Safety Information............................................................................................................................................................... |
62 |
FCC regulations....................................................................................................................................................................... |
63 |
RF Exposure Information................................................................................................................................................ |
64 |
CTIA.................................................................................................................................................................................................... |
65 |
Warranty........................................................................................................................................................................................ |
66 |
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VI
Getting Started
In The Box
The package contains the following items:
AT&T Wireless Internet Device
Backup
Battery
Phone Cable 
(Optional)
Power Cord
Ethernet Cable
(Optional)
Also included:
Let’s get started |
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AT&T Wireless Internet |
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Quick Start |
User Guide |
1
Getting To Know Your Device
Power |
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WPS |
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Signal Strength |
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Voicemail |
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Network Status Indicator |
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Wi-Fi |
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Battery Level |
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Information
(See AT&T Wireless Internet Manager on page 13)
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Ethernet |
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On/Off |
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Antenna Port |
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Antenna Port |
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(Optional) |
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(Optional) |
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Telephone |
Power |
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Ports |
Input |
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2
LED Indicator Lights
The table below describes possible states for each of the indicator lights.
Indicator |
Name |
Status |
Meaning |
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Green solid |
On (AC power) |
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Power |
Green blinking |
On (battery power) |
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Off |
No power |
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Voicemail |
Green blinking |
New voicemail |
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Off |
No new voicemail |
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Green solid |
Wi-Fi on |
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Wi-Fi |
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Green flickering |
Wi-Fi on, data transferring |
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Off |
Wi-Fi off |
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Green blinking |
Check the AT&T Wireless Internet Manager - |
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Information |
new message(s) |
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Off |
No unread messages |
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Green solid |
Battery level >50% |
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Battery |
Yellow solid |
Battery level 20% to 50% |
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Level |
Red blinking |
Battery level <20% |
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Off |
Battery not installed or needs replacing |
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Indicator |
Name |
Status |
Meaning |
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Off |
No SIM |
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Network |
Red blinking |
SIM error |
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Status |
Red solid |
No service |
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Indicator |
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Blue solid |
3G/HSPA+ service |
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Green solid |
LTE service |
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Signal |
Green solid |
More bars indicates higher signal strength |
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Strength |
or OFF |
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How It Works
The AT&T Wireless Internet device uses the AT&T cellular network to provide phone service to your cordless or corded home phone(s) and Internet access to your computer and Wi-Fi enabled devices. It does not require the use of a home phone wall jack, unlike a traditional home phone service. Place it anywhere in your home where you have a strong wireless signal. The AT&T Wireless Internet device provides many calling services for your home phone(s), such as Voicemail, Caller Number ID, Call Waiting, Call Forwarding, and Three-Way Calling. It also features a backup battery to provide service in the case of a power outage.
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Installation
Before You Begin
The AT&T Wireless Internet device works exclusively with the AT&T cellular network and DOES NOT use your home phone wall jacks.
Your device should be located:
•Where you have a strong signal from a cell
tower, typically near a window or outer wall.
Signal strength may vary in different parts of your home.
• Near an electrical wall outlet.
• In the general area where you’ll be using your home phone, computer, or Wi-Fi
enabled devices.
Select which phone and computer/Wi-Fi enabled device you will use with the AT&T Wireless Internet device:
•A cordless phone system with multiple handsets should be used to place phones throughout your home.
•If using an existing phone, unplug it from the wall jack.
•For Internet access, you can simultaneously connect up to twenty (20) devices per Wi-Fi network (2.4 GHz and 5 GHz), forty (40) total, and one (1) via Ethernet.
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Step 1: Setting Up The AT&T Wireless Internet Device
AInstall The Backup Battery
1.Open the battery compartment by pushing the tab in and then lifting up the cover.
Ports
2.Insert the backup battery.
Battery 
3.Replace the cover. NOTES:
•The backup battery is intended for backup purposes only and can take up to four (4) hours to fully charge.
•Charge time may be impacted by environmental factors; the backup battery will stop charging when the ambient temperature is outside of the temperature range allowed for charging: 32°F (0°C) - 131°F (55°C)
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Step 1: Setting Up The AT&T Wireless Internet Device
(continued)
BTurn On Your Device
1.Plug the power cord in to an electrical wall outlet.
2.Connect the other end of the power cord to the Power Input port on the back of your AT&T Wireless Internet device.
3.Press the On/Off button so that it is depressed. The Power light turns solid green.
C Check the Wireless Signal
Wait a few seconds for the Signal Strength light to turn on, while your device connects to the cellular network.
Confirm Signal Strength light has four (4) lit bars for optimal performance. Fewer bars indicate a moderate signal, which may be sufficient.
NOTE: If you do not see four (4) lit bars, you may want to choose another location in your home, such as near a window or outer wall.
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Step 2: Connecting Your Phone
A Unplug Your Phone From The Wall Jack
The AT&T Wireless Internet device is not used with your home phone wall jack. NOTE: If you have a cordless phone, keep it plugged into a power outlet.
B Connect Your Phone To The Device
Plug your phone into the “Phone” port on the AT&T Wireless Internet device using your existing phone cable or the included phone cable.
NOTE: Do not plug the AT&T Wireless Internet device or your phones into your wall jacks.
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Step 2: Connecting Your Phone
(continued)
C Place A Test Call
Place a test call from your connected home phone. Make sure to dial the 10-digit phone number, including area code.
For best results, place the cordless phone base at least twelve (12) inches from the AT&T Wireless Internet device.
Important Phone Tips
•Voicemail is included with your service. Dial 1 to set up and access your voicemail.
•If you choose to use an answering machine instead, set it to fewer than four (4) rings.
•To place phones throughout your home, use a cordless phone system with multiple handsets. Wall jacks are not used with the AT&T Wireless Internet device.
•The second Phone port can be used to connect an additional phone or standalone answering machine. It uses the same phone number as the first
Phone port.
•Your AT&T Wireless Internet device does not support incoming/outgoing fax service or home alarm systems.
•Your AT&T Wireless Internet device does not support rotary or pulse-dialing phones.
•Details on using voicemail and transferring a landline phone number can be found on pages 12-13.
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Step 3: Connecting To The Internet
(Requires purchase of a Wireless Internet Data plan)
A Select Your Internet Connection
To Connect via Wi-Fi:
1.Open the Wi-Fi network manager on your computer or Wi-Fi enabled device.
2.Find and select the AT&T Wireless Internet Wi-Fi network name (SSID) (e.g., AWI-XXXXXX).
To connect via WPS, see page 19.
To Connect via Ethernet:
Use an Ethernet cable to connect your computer or other device to the Ethernet port on the back of your AT&T Wireless Internet device. Go to att.net (or your favorite website) to confirm your Internet connection. Skip Steps 3B and 3C.
B Enter Wi-Fi Network Password
When prompted, enter the Wi-Fi password found on the bottom of the AT&T Wireless Internet device.
XXXXXX
XXXXXXXXX
XXXXXX |
XXXXXXXXX |
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Step 3: Connecting To The Internet
(continued)
C Confirm Internet Connection
Go to att.net (or your favorite website) to confirm your Internet connection.
When your device is transmitting to and from the Internet, the Wi-Fi light will flicker green.
Important Internet Tips
•To check your data usage or manage your account, go to att.com/myatt.
•To customize your device settings and view important messages about your AT&T service plan, use the AT&T Wireless Internet Manager. On any device connected to the AT&T Wireless Internet device, enter http://attwirelessinternet directly into your browser address field. Use “attadmin” as your login.
•To set up a free AT&T email account, go to att.net/signup.
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Voicemail
Your AT&T Wireless Internet device comes with standard wireless voicemail. Follow the steps below to set up and use your voicemail.
Setup
Dial 1 on any home phone connected to the AT&T Wireless Internet device and wait four (4) seconds to be connected to your AT&T wireless voicemail. Simply follow the voice prompts to complete setup. To enable remote voicemail retrieval and for added security, be sure to create a password during setup.
Message Waiting
There are two indications that a new message is waiting: 1) the Voicemail light and 2) an intermittent dial tone.
The Voicemail 
light on your AT&T Wireless Internet device blinks green when a voicemail message is waiting. You will also hear an intermittent dial tone on any connected phone handset before placing a call.
Retrieving Messages
To retrieve voice messages, dial 1 on any home phone connected to the AT&T Wireless Internet device, and wait four (4) seconds to be connected to your AT&T wireless voicemail box. Simply follow the voice prompts to listen to and manage your messages. Alternatively, you may dial your 10-digit home phone number to access your voicemail box.
Remote Retrieval
To retrieve voicemail messages from a phone not connected to the AT&T Wireless Internet device, dial the number associated with your AT&T Wireless Internet service. When voicemail picks up press the * key. You will then be prompted to enter your password. Simply follow the prompts to listen to and manage your voicemail messages.
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Transferring A Phone Number
Transferring a landline phone number to your AT&T Wireless Internet device can take about four (4) days. Outgoing calls can be made immediately using your AT&T Wireless Internet device; however, incoming calls (including 911) will continue through your old service until the transfer is complete. Keep a phone connected to your
wall jack or prior service to continue to receive incoming calls until the transfer is complete. To check the status of your transfer, visit att.com/port.
AT&T Wireless Internet Manager
The AT&T Wireless Internet Manager allows you to easily manage your AT&T Wireless Internet device. You can:
•Customize settings
•Change your Wi-Fi network name and password
•Check signal strength, data usage, and important messages from AT&T
•Get help and information
To access the AT&T Wireless Internet Manager, first connect to your AT&T Wireless Internet device. In your browser address field, enter http://attwirelessinternet and log in using “attadmin”.
NOTE: You can customize the login that is used to access the AT&T Wireless Internet Manager by going to System > Administration.
The AT&T Wireless Internet Manager includes a navigation panel on the left side of the screen, which contains the following sections:
•Status – Displays general device information and help (see Status on page 39).
•Connected devices – View devices currently connected to your AT&T Wireless Internet device and block/unblock Wi-Fi devices from connecting (see Connected Devices on page 40).
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•Wi-Fi – Customize your device’s Wi-Fi and security settings (see Wi-Fi Settings on page 41).
•Messages – View messages from AT&T about your service plan (see Messages on page 45).
•Networking – Access a wide range of network and security settings (see
Networking on page 46).
•Data usage – Check your data usage details (see Data Usage on page 54).
•Call log/blocking – View incoming, outgoing, and missed calls placed to and from your AT&T Wireless Internet device and manage your call block list (see Call Log/Blocking on page 55).
•Parental control – Control days and times a device can connect to the Internet and limit the permitted websites (see Parental Control on page 56).
•System – Manage system administration functions such as set Date/Time, change Password, Backup/Restore, reboot, etc. (see System on page 58).
•Logout – Click to log out of the AT&T Wireless Internet Manager.
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Status Indicators
In addition to the indicators on the device itself (see LED Indicator Lights on page 3), you can find information about your device’s current status at the top of the AT&T
Wireless Internet Manager page.
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Battery Level |
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Green: High |
Service Provider |
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Yellow: Medium |
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AT&T or No Service |
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Red: Low or no charge |
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Charging: Lightning bolt icon |
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Gray: No battery |
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Language Selector |
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Power |
Wi-Fi |
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English or Español |
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Green: On |
Green: On |
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Gray: Off |
Gray: Off |
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Voicemail |
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Network Status Indicator |
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Technology Icon: 4G LTE or 4G |
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Green: New Voicemail |
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No Service: No Service |
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Gray: No new Voicemail |
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Information |
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Signal Strength |
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Green: Unread message(s) |
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Green Antenna & 4 Green bars: Strong |
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Gray: No unread messages |
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& 1-3 Gray bars: Poor-Medium |
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& 4 Gray bars: No signal Red Antenna & 4 Gray bars: No Service
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