USER MANUAL
SM-N980F
SM-N980F/DS
SM-N981B
SM-N981B/DS
SM-N985F
SM-N985F/DS
SM-N986B
SM-N986B/DS
English. 08/2020. Rev.1.0 |
www.samsung.com |
Table of Contents
Key features
Basics
5 Read me first
8Device overheating situations and solutions
11 Device layout and functions
16 Charging the battery
20 Nano-SIM card and eSIM
22Memory card (microSD card)
(Galaxy Note20 Ultra 5G, Note20 Ultra)
24Turning the device on and off
25Initial setup
26Samsung account
27Transferring data from your previous device (Smart Switch)
29 Understanding the screen
37 Notification panel
40Screen capture and screen record
41Entering text
Apps and features
44Installing or uninstalling apps
45S Pen
59 |
Phone |
62 |
Contacts |
64Messages
65Internet
66Camera
81Gallery
85AR Zone
89Bixby
91Bixby Vision
92Bixby Routines
94Multi window
96Samsung Daily
97Samsung Pay
99Samsung Health
100Samsung Notes
103Samsung Members
103Samsung Galaxy
104PENUP
104Galaxy Wearable
104Calendar
105Reminder
106Voice Recorder
107My Files
107Clock
107Calculator
108Game Launcher
109Game Booster
110Samsung Kids
110SmartThings
111Sharing content
2
Table of Contents
113Music Share
114Smart View
115Samsung DeX
121Link to Windows
122Samsung Global Goals
122Google apps
Settings
123 Introduction
123Connections 124 Wi-Fi
126 Bluetooth
127 NFC and payment
129 Data saver
129Mobile data only apps
129Mobile Hotspot
130More connection settings 131 Sounds and vibration
132Sound quality and effects
132Separate app sound 132 Notifications
133 Display
134Motion smoothness (Galaxy Note20 Ultra 5G, Note20 Ultra)
135Changing the screen mode or adjusting the display colour
136 Wallpaper
136 Themes
136Lock screen 137 Smart Lock
137 Always On Display
138Biometrics and security 139 Face recognition
141 Fingerprint recognition
144 Samsung Pass
146 Secure Folder
148 Secure Wi-Fi
149Privacy
150Location
150Accounts and backup 151 Samsung Cloud
152 Google
152 Advanced features
153Motions and gestures
154Dual Messenger
154Digital Wellbeing and parental controls
155Device care
155 Optimising your device
155 Battery
156 Storage
156 Memory
156 Security
157 Apps
157General management
158Accessibility
158Software update
159About phone
Appendix
160 Accessibility
177 Troubleshooting
182 Removing the battery
3
Key features
S Pen
Use a variety of features with the more precise S Pen. Refer to S Pen for more information.
Camera
Take high-resolution, high-quality photos or videos. You can also take professional-level videos in pro video mode. Refer to Camera for more information.
Samsung DeX
Experience multitasking on a large screen with the Samsung DeX wireless
connection. Refer to Samsung DeX for more information.
Samsung Notes
Enjoy more convenient note writing and editing. Refer to Samsung Notes for more information.
xCloud
Enjoy high-quality gaming on your mobile device with the xCloud service.
Link to Windows
Connect your smartphone to a computer and get a seamless experience. Refer to Link to Windows for more information.
4
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•Descriptions are based on the device’s default settings.
•Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.
•The device may require a connection to a Wi-Fi or mobile network when using some apps or features.
•Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.
•Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
•Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.
•Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.
•You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.
•Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.
•Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.
5
Basics
•Depending on the region or service provider, a screen protector is attached for protection during production and distribution. Damage to the attached screen protector is not covered by the warranty.
•You can see the touchscreen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment. Due to the nature of the product, displaying fixed graphics for extended periods may result in afterimages (screen burn-in) or ghosting.
–It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device.
–You can set the touchscreen to turn off automatically when you are not using it. Launch the Settings app, tap Display →Screen timeout, and then select the length of time you want the device to wait before turning off the touchscreen.
–To set the touchscreen to automatically adjust its brightness based on the surrounding environment, launch the Settings app, tap Display, and then tap the Adaptive brightness switch to activate it.
•Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and tap About phone →Status. If your device does not have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its territories and may only be brought to the U.S. for the owner’s personal use.
•The use of mobile devices on aeroplanes or ships may be subject to federal and local guidelines and restrictions. Check with the appropriate authorities and always follow crew instructions regarding when and how you may use your device.
•The use of Ultra-Wideband transmitters is prohibited when activated within a nominated distance of a specified Australian radio astronomy site. (Check the Radio communications Class Licence 2015 published by the Australian Communications and Media Authority for further details). How to turn off UWB: Turn on flight mode. (Galaxy Note20 Ultra 5G, Note20 Ultra)
•Depending on the region, you can view the regulatory information on the device. To view the information, launch the Settings app and tap About phone →Regulatory information.
6
Basics
Maintaining water and dust resistance
Your device supports waterand dust-resistance. Follow these tips carefully to maintain the waterand dust-resistance of your device. Failure to do so may result in damage to your device.
•Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for more than 30 minutes. If you immerse the device in any liquid other than fresh water, such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•Do not expose the device to water moving with force.
•If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the device is exposed to other liquids, such as salt water, swimming pool water, soapy water, oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these instructions, the device’s performance and appearance may be affected.
•If the device has been immersed in water or the microphone or speaker is wet, sound may not be heard clearly during a call. After wiping the device with a dry cloth, dry it thoroughly before using it.
•The touchscreen and other features may not work properly if the device is used in water.
•If the device is dropped or receives an impact, the waterand dust-resistant features of the device may be damaged.
•Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as described by the international standard IEC 60529-Degrees of Protection provided by Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30 minutes). Despite this classification, it is still possible for your device to be damaged in certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
7
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
•If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
•When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.
•During the initial setup after purchase or when restoring data
•When downloading large files
8
Basics
•When using apps that require more power or using apps for extended periods
–When playing high-quality games for extended periods
–When recording videos for extended periods
–When streaming videos while using the maximum brightness setting
–When connecting to a TV
•While multitasking (or, when running many apps in the background)
–When using Multi window
–When updating or installing apps while recording videos
–When downloading large files during a video call
–When recording videos while using a navigation app
•When using large amount of data for syncing with the cloud, email, or other accounts
•When using a navigation app in a car while the device is placed in direct sunlight
•When using the mobile hotspot and tethering feature
•When using the device in areas with weak signals or no reception
•When charging the battery with a damaged USB cable
•When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
•When you are roaming
Do the following when the device heats up:
•Keep the device updated with the latest software.
•Conflicts between running apps may cause the device to heat up. Restart the device.
•Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•Close apps that increase battery consumption or that run in the background when not in use.
•Delete unnecessary files or unused apps.
•Decrease the screen brightness.
•If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
9
Basics
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.
•If the device overheats and reaches a certain temperature, a warning message will appear to prevent device failure, skin irritations and damages, and battery leakage. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.
•If the second message appears due to a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature drops below the specified level. If the second warning message appears during an emergency call, the call will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•Do not store your device in very cold or very hot temperatures.
•Do not expose your device to direct sunlight for extended periods.
•Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
•Do not place the device in any areas that may overheat, such as on an electric heating mat.
•Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.
•Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.
10
Basics
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•The items supplied with the device and any available accessories may vary depending on the region or service provider.
•The supplied items are designed only for this device and may not be compatible with other devices.
•Appearances and specifications are subject to change without prior notice.
•You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
•Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
•Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.
•The supplied earphones (USB Type-C) which support digital output are designed only for this device. They may not be compatible with other devices that use different audio output method.
11
Basics
Device layout
►Galaxy Note20 Ultra 5G, Note20 Ultra:
SIM card /
Memory card tray
Front camera
Touchscreen
Edge screen
S Pen
Speaker |
Proximity/Light sensor |
Volume key
Side key
Edge screen
Fingerprint recognition sensor
Earphone jack / Multipurpose jack (USB Type-C)
Microphone |
Flash |
|
GPS antenna |
Rear camera |
|
|
Microphone |
NFC antenna / 
MST antenna /
Wireless charging coil
Main antenna Microphone
Speaker
12
Basics
►Galaxy Note20 5G, Note20:
SIM card tray
Front camera
Touchscreen 
Speaker |
Proximity/Light sensor |
Volume key
Side key
Fingerprint recognition sensor
S Pen |
Earphone jack / |
|
Multipurpose jack |
|
(USB Type-C) |
Microphone |
|
|
GPS antenna |
Rear camera |
Flash |
|
|
|
Microphone |
NFC antenna / 
MST antenna /
Wireless charging coil
Main antenna Microphone
Speaker
13
Basics
• When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.
•Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.
•If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre.
•If dust or foreign materials enter the microphone, speaker, or receiver, the device’s sound may become quiet or certain features may not work. If you attempt to remove the dust or foreign materials with a sharp object, the device may be damaged and its appearance may be affected.
• Connectivity problems and battery drain may occur in the following situations:
–If you attach metallic stickers on the antenna area of the device
–If you attach a device cover made with metallic material to the device
–If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection
•Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
•Do not cover the proximity/light sensor area with screen accessories, such as a screen protector, stickers, or a cover. Doing so may cause the sensor to malfunction.
•The light may flicker at the top of the device during calls due to proximity sensor operation.
•The colours on the Edge screen may look different depending on your viewing position. (Galaxy Note20 Ultra 5G, Note20 Ultra)
14
Basics
Hard keys
Key |
Function |
|
|
•When the device is off, press and hold to turn it on.
•Press to turn on or lock the screen.
Side key |
• |
Press and hold to start a conversation with Bixby. Refer to Using |
|
|
Bixby for more information. |
|
• |
Press twice or press and hold to launch the app or feature you set. |
|
|
|
Side key + |
• |
Press simultaneously to capture a screenshot. |
Volume Down key |
• |
Press and hold simultaneously to turn off the device. |
Setting the Side key
Select an app or feature to launch by pressing the Side key twice or pressing and holding the Side key.
Launch the Settings app, tap Advanced features →Side key, and then select an option you want.
Soft buttons
Recents button |
Back button |
|
Home button |
When you turn on the screen, the soft buttons will appear at the bottom of the screen. Refer to Navigation bar (soft buttons) for more information.
15
Basics
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.
• Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.
•Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.
Wired charging
Connect the USB cable to the USB power adaptor and plug the cable into the device’s multipurpose jack to charge the battery. After fully charging, disconnect the charger from the device.
16
Basics
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless charger (sold separately).
Place the centre of the device’s back on the centre of the wireless charger to charge the battery. After fully charging, disconnect the device from the wireless charger.
The estimated charging time will appear on the notification panel. The actual charging time may vary depending on the charging conditions.
Precautions for wireless charging
•Do not place the device on the wireless charger with a credit card or radio-frequency identification (RFID) card (such as a transportation card or a key card) placed between the back of the device and the device cover.
•Do not place the device on the wireless charger when conductive materials, such as metal objects and magnets, are placed between the device and the wireless charger.
The device may not charge properly or may overheat, or the device and the cards may be damaged.
•If you use the wireless charger in areas with weak network signals, you may lose network reception.
•Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.
Quick charging
Launch the Settings app, tap Device care →Battery →Charging, and then activate the feature you want.
•Fast charging: To use the fast charging feature, use a battery charger that supports Adaptive fast charging.
•Super fast charging: To use the super fast charging feature, use a USB PD (Power Delivery) charger that supports Super fast charging.
•Fast wireless charging: To use this feature, use a charger and components that support the fast wireless charging feature.
• While charging, you cannot activate or deactivate this feature.
•You can charge the battery more quickly while the device or its screen is turned off.
•A fan inside the charger may produce noise during fast wireless charging. If you use the Turn off as scheduled option, you can set the fast wireless charging feature to turn off automatically at the preset time. When the fast wireless charging feature turns off, the charger’s fan noise and the indicator light will be reduced.
17
Basics
Wireless PowerShare
You can charge another device with your device’s battery. You can still charge another device even while charging your device. Depending on the type of accessories or cover being used, the Wireless PowerShare feature may not work properly. It is recommended to remove any accessories and cover being used before using this feature.
1Open the notification panel, swipe downwards, and then tap 
(Wireless PowerShare) to activate it.
2Place the other device on the centre of your device, with their backs facing.
Smartphone Galaxy Watch Galaxy Buds
3 When you are finished charging, disconnect the other device from your device. 
Do not use earphones while sharing power. Doing so may affect nearby devices.
•The location of the wireless charging coil may vary by device model. Adjust the devices to connect with each other properly.
•Some features are not available while sharing power.
•Only devices that support the wireless charging feature can be charged using this feature. Some devices may not be charged. To see devices that support the Wireless PowerShare feature, visit the Samsung website.
•To charge properly, do not move or use either device while charging.
•The power charged to the other device may be less than the amount shared to it by your device.
•If you charge the other device while charging your device, the charging speed may decrease or the device may not charge properly depending on the charger type.
•The charging speed or efficiency may vary depending on the device’s condition or the surrounding environment.
18
Basics
Setting the limit for power sharing
You can set the device to stop power sharing when the remaining battery power drops below a certain level.
Launch the Settings app, tap Device care →Battery →Wireless PowerShare →Battery limit, and then set the limit.
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•Optimise the device using the device care feature.
•When you are not using the device, turn off the screen by pressing the Side key.
•Activate power saving mode.
•Close unnecessary apps.
•Deactivate the Bluetooth feature when not in use.
•Deactivate auto-syncing of apps that need to be synced.
•Decrease the backlight time.
•Decrease the screen brightness.
Battery charging tips and precautions
•If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.
•If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.
•Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.
•The device can be used while it is charging, but it may take longer to fully charge the battery.
•If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.
19
Basics
•While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging. If this occurs during wireless charging, disconnect the device from the charger to let it cool down, then charge the device again later.
•If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.
•If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
Nano-SIM card and eSIM
Insert the SIM or USIM card provided by the mobile telephone service provider.
To have two phone numbers or service providers for a single device, activate the eSIM or insert two SIM cards. Differing from a physical nano-SIM card, an eSIM is an embedded digital SIM. Using both the nano-SIM card and the eSIM may result in slower data transfer speeds in some areas.
• eSIM may not be available depending on the region, service provider, or model.
•Some services that require a network connection may not be available depending on the service provider.
Installing the SIM or USIM card
►Galaxy Note20 Ultra 5G, Note20 Ultra:
1 2 3 4
Dual SIM card tray
Single SIM card tray
20
Basics
►Galaxy Note20 5G, Note20:
1 |
2 |
3 |
4 |
Dual SIM card tray
Single SIM card tray
1Insert the ejection pin into the hole on the tray to loosen the tray.
2Pull out the tray gently from the tray slot.
3Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards and gently press the SIM or USIM card into the tray to secure it.
4Insert the tray back into the tray slot.
• Use only a nano-SIM card.
•Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
•Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
•If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
•If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
•Fully insert the tray into the tray slot to prevent liquid from entering your device.
Correct card installation (dual SIM card tray)
Nano-SIM card 1 |
Nano-SIM card |
Nano-SIM card 2 |
microSD card |
21
Basics
Activating an eSIM
Launch the Settings app and tap Connections →SIM card manager →Add mobile plan. When a mobile plan is found, follow the on-screen instructions to activate the eSIM.
If you have a QR code provided by your service provider, launch the Settings app, tap
Connections →SIM card manager →Add mobile plan →Scan carrier QR code, and then scan the QR code.
SIM card manager (dual SIM models)
Launch the Settings app and tap Connections →SIM card manager.
•SIM cards: Activate the SIM card to use and customise the SIM card settings.
•eSIMs: Activate the eSIM.
•Preferred SIM card: Select to use specific SIM cards for some features, such as voice calls, when two cards are activated.
•More settings: Customise the call or eSIM settings.
Memory card (microSD card)
(Galaxy Note20 Ultra 5G, Note20 Ultra)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.
1 |
2 |
3 |
4 |
22
Basics
1Insert the ejection pin into the hole on the tray to loosen the tray.
2Pull out the tray gently from the tray slot.
3Place a memory card on the tray with the gold-coloured contacts facing downwards and gently press the memory card into the tray to secure it.
4Insert the tray back into the tray slot.
• Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.
•Use caution to insert the memory card right-side up.
•Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
•When you remove the tray from the device, the mobile data connection will be disabled.
•If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray.
•If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
•Fully insert the tray into the tray slot to prevent liquid from entering your device.
•The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre.
•Frequent writing and erasing of data shortens the lifespan of memory cards.
•When inserting a memory card into the device, the memory card’s file directory appears in the My Files →SD card folder.
23
Basics
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the Settings app and tap Device care →Storage →Advanced →SD card → Unmount.
Do not remove external storage, such as a memory card or USB storage, while the device is transferring or accessing information, or right after transferring data. Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.
Launch the Settings app and tap Device care →Storage →Advanced →SD card → Format.
Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.
Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.
Volume Down key
Side key
24
Basics
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
Turning the device off
1To turn off the device, press and hold the Side key and the Volume Down key simultaneously. Alternatively, open the notification panel and tap 
.
2Tap Power off.
To restart the device, tap Restart.
You can set the device to turn off when you press and hold the Side key. Launch the
Settings app, tap Advanced features →Side key, and then tap Power off menu under Press and hold.
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down key simultaneously for more than 7 seconds to restart it.
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more.
To activate emergency mode, press and hold the Side key and the Volume Down key simultaneously, and then tap Emergency mode. Alternatively, open the notification panel and tap 
→Emergency mode.
To deactivate emergency mode, tap 
→Turn off Emergency mode.
The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.
If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup.
25
Basics
Samsung account
Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit account.samsung.com.
1Launch the Settings app and tap Accounts and backup →Accounts →Add account → Samsung account.
Alternatively, launch the Settings app and tap 
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2If you already have a Samsung account, sign in to your Samsung account.
•If you want to sign in using your Google account, tap Continue with Google.
•If you do not have a Samsung account, tap Create account.
Finding your ID and resetting your password
If you forget your Samsung account ID or password, tap Find ID or Reset password on the Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.
Signing out of your Samsung account
When you sign out of your Samsung account, your data, such as contacts or events, will also be removed from your device.
1Launch the Settings app and tap Accounts and backup →Accounts.
2Tap Samsung account →Personal info →
→Sign out.
3Tap Sign out, enter your Samsung account password, and then tap OK.
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Transferring data from your previous device (Smart Switch)
You can use Smart Switch to transfer data from your previous device to your new device. Launch the Settings app and tap Accounts and backup →Smart Switch.
• This feature may not be supported on some devices or computers.
•Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer.
Transferring data using a USB cable
You can connect your previous device to your device with the USB cable to easily and quickly transfer data.
1Connect your device and the previous device using your device’s USB cable. A USB connector may be needed depending on the previous device.
2When the app selection pop-up window appears, tap Smart Switch →Receive data.
3In the previous device, tap Allow.
If you do not have the app, download it from Galaxy Store or Play Store.
Your device will recognise the previous device and a list of data you can transfer will appear.
4Select an item to bring and tap Transfer.
Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage.
Transferring data increases the battery power consumption of your device. Ensure that your device is sufficiently charged before transferring data. If the battery power is low, data transfer may be interrupted.
Transferring data wirelessly
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1On the previous device, launch Smart Switch.
If you do not have the app, download it from Galaxy Store or Play Store.
2On your device, launch the Settings app and tap Accounts and backup →Smart Switch.
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3Place the devices near each other.
4On the previous device, tap Send data →Wireless.
5On the previous device, tap Allow.
6On your device, select an item to bring and tap Transfer.
Backing up and restoring data using external storage
Transfer data using external storage, such as a microSD card.
1Back up data from your previous device to external storage.
2Insert or connect the external storage device to your device.
3On your device, launch the Settings app and tap Accounts and backup →Smart Switch →
→Restore.
4Follow the on-screen instructions to transfer data from external storage.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/smartswitch. Back up data from your previous device to a computer and import the data to your device.
1On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step.
3Connect your previous device to the computer using the device’s USB cable.
4On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer.
5Connect your device to the computer using the USB cable.
6On the computer, follow the on-screen instructions to transfer data to your device.
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Basics
Understanding the screen
Controlling the touchscreen
Tapping
Tap the screen.
Dragging
Tap and hold an item and drag it to the target position.
Swiping
Swipe upwards, downwards, to the left, or to the right.
Tapping and holding
Tap and hold the screen for approximately 2 seconds.
Double-tapping
Double-tap the screen.
Spreading and pinching
Spread two fingers apart or pinch on the screen.
•Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.
•To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.
•It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.
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Navigation bar (soft buttons)
When you turn on the screen, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
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Recents |
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Tap to open the list of recent apps. |
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Home |
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Tap to return to the Home screen. |
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Tap and hold to launch the Google Assistant app. |
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Back |
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Tap to return to the previous screen. |
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Hiding the navigation bar
View files or use apps on a wider screen by hiding the navigation bar.
Launch the Settings app, tap Display →Navigation bar, and then tap Full screen gestures under Navigation type. The navigation bar will be hidden and the gesture hints will appear. Tap More options and select an option you want.
Swipe from bottom |
Swipe from sides and bottom |
If you want to hide the gesture hints at the bottom of the screen, tap the Gesture hints switch to deactivate it.
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