Manual
The information in this document is subject to change without notice and does not represent a
commitment on the part of Native Instruments GmbH. The software described by this document is subject to a License Agreement and may not be copied to other media. No part of this
publication may be copied, reproduced or otherwise transmitted or recorded, for any purpose,
without prior written permission by Native Instruments GmbH, hereinafter referred to as Native
Instruments.
“Native Instruments”, “NI” and associated logos are (registered) trademarks of Native Instruments GmbH.
Mac, Mac OS, GarageBand, Logic, iTunes and iPod are registered trademarks of Apple Inc.,
registered in the U.S. and other countries.
Windows, Windows Vista and DirectSound are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
All other trade marks are the property of their respective owners and use of them does not imply any affiliation with or endorsement by them.
Document authored by: Native Instruments GmbH
Document version: 2.0 (03/2014)
Disclaimer
Special thanks to the Beta Test Team, who were invaluable not just in tracking down bugs, but
in making this a better product.
Germany
Native Instruments GmbH
Schlesische Str. 29-30
D-10997 Berlin
Germany
www.native-instruments.de
USA
Native Instruments North America, Inc.
6725 Sunset Boulevard
5th Floor
Los Angeles, CA 90028
USA
www.native-instruments.com
Japan
Native Instruments KK
YO Building 3F
Jingumae 6-7-15, Shibuya-ku,
Tokyo 150-0001
Japan
www.native-instruments.co.jp
Contact
© Native Instruments GmbH, 2014. All rights reserved.
Table of Contents
Table of Contents
1 Welcome to SERVICE CENTER ....................................................................................
2 Launching SERVICE CENTER .......................................................................................
2.1 Checking Internet Connection ..................................................................................................... 8
2.2 Internet Connection failed .......................................................................................................... 9
3 Log In to Your User Account .......................................................................................
4 Activating Your Product Online ...................................................................................
5 Activating Your Product Offline ..................................................................................
5.1 Create the Activation Request File .............................................................................................. 18
5.2 Enter the Serial Number ............................................................................................................. 19
5.3 Transfer the Activation Request File ........................................................................................... 20
5.4 Open the Activation Return File .................................................................................................. 21
5.5 Finish the Offline Activation ....................................................................................................... 22
6 Updating Your Product ...............................................................................................
6.1 Select Updates ........................................................................................................................... 25
6.2 Download the Updates ................................................................................................................ 26
6.3 Install Your Updates ................................................................................................................... 27
7 Overview of installed Products ...................................................................................
8 Settings ....................................................................................................................
9 Support Information ...................................................................................................
5
7
11
13
17
24
29
31
34
SERVICE CENTER - Manual - 4
Welcome to SERVICE CENTER
1 Welcome to SERVICE CENTER
This Document will help you with the product activation procedure and provides you more detailed instructions and supplementary information on the SERVICE CENTER. Additional information is available from the Knowledge Base at the support section of the Native Instruments
website.
SERVICE CENTER will help you to activate all Native Instruments products on your computer
in one go. The Product Activation is necessary to assure that Native Instruments products are
used according to the license agreement. Most Native Instruments products require activation
after installation. After having activated your products you will be able to enjoy a growing number of benefits such as free product updates, our ever extending user libraries, online tutorials
and other additional content, and you will have access to free technical support.
SERVICE CENTER provides access to the latest updates, hotfixes and more for your products.
You can select the files you wish to download and view information regarding the update as
well as manage all downloads.
SERVICE CENTER uses a secure connection with encryption that meets current security standards to transmit your personal data over the web. Native Instruments uses these data, observing the Data Protection Laws and as long as it is in a form that does not personally identify
you, to improve its products or to provide services or technologies to you and unless you object
to such using in writing. Native Instruments does not give these data to third parties or send
unsolicited newsletters or advertisement to you as long as you uncheck the option Send me the
Native Instruments newsletter.
Document Conventions
This manual uses particular formatting to point out special facts and to warn you of potential
issues. The icons introducing the following notes let you see what kind of information is to be
expected:
Whenever this exclamation mark icon appears, you should read the corresponding note
carefully and follow the instructions and hints given there if applicable.
This light bulb icon indicates that a note contains useful extra information. This information may often help you to solve a task more efficiently, but does not necessarily apply to
the setup or operating system you are using; however, it's always worth a look.
SERVICE CENTER - Manual - 5
Welcome to SERVICE CENTER
Furthermore, the following formatting is used:
▪ Text appearing in (drop-down) menus (such as Open…, Save as… etc.) and paths to loca-
tions on your hard drive or other storage devices is printed in italics.
▪ Text appearing elsewhere (labels of buttons, controls, text next to checkboxes, etc.) is
printed in light blue. Whenever you see this formatting applied, you will find the same
text appearing somewhere on the screen.
▪ Important names and concepts are printed in bold.
Single instructions are introduced by this play button type arrow.
►
Results of actions are introduced by this smaller arrow.
→
SERVICE CENTER - Manual - 6
Launching SERVICE CENTER
2 Launching SERVICE CENTER
SERVICE CENTER takes care of all Native Instruments Product Activations, including earlier
Native Instruments products formerly authorized with the Registration Tool.
SERVICE CENTER is part of every Native Instruments product installation. Additionally, a
stand-alone installer is available for free download on the Native Instruments website:
www.native-instruments.com/freeupdates
You can start SERVICE CENTER using one of the following methods:
On the splash screen of a Native Instruments product that has not yet been activated,
►
click Activate. This screen appears on every start of the product until it is activated.
From the Help menu of a Native Instruments product, select the entry Launch Service
►
Center.
In the SERVICE CENTER installation folder, double-click Service Center. By default,
►
SERVICE CENTER is installed here:
On Windows: C:\Program Files\Native Instruments\Service Center
On Mac OS X: Applications\Native Instruments\Service Center
Windows only: From the Windows Start menu, select Programs > Native Instruments >
►
Service Center.
SERVICE CENTER - Manual - 7
2.1 Checking Internet Connection
Launching SERVICE CENTER
Checking Internet Connection
SERVICE CENTER checking internet connection.
During start up, SERVICE CENTER checks for an existing Internet connection and if a new
software version is available. As soon as a new version is available, SERVICE CENTER will perform a self update. When it is up to date, it will relaunch itself.
If the connection to the internet failed, refer to section ↑2.2, Internet Connection failed.
►
SERVICE CENTER - Manual - 8
If you know that your computer is not connected to the internet, click Cancel and contin-
►
ue reading in section ↑5, Activating Your Product Offline.
2.2 Internet Connection failed
Launching SERVICE CENTER
Internet Connection failed
The internet connection screen of SERVICE CENTER.
If SERVICE CENTER cannot connect to the internet, it offers three options to proceed:
SERVICE CENTER - Manual - 9
Launching SERVICE CENTER
Internet Connection failed
Retry
If your computer is set up for connecting to the Internet but fails to establish a connection just
now, check the following:
▪ Is the network cable plugged in?
▪ Did you activate your network interface card or WLAN card in your operating system’s set-
tings?
▪ Is your router/switch/WLAN access point switched on and configured correctly?
▪ Are you using a proxy server? Then proceed as described in the “Proxy” section (see be-
low).
After you have connected your computer to the internet, click Retry to continue with the
►
activation procedure.
Proxy
If your computer is part of a larger network (which is probably the case if it is located inside a
company building), a direct internet connection is usually not allowed. For security reasons, a
proxy server is used instead. In this case you need to enter the settings for that proxy server
before you can connect to the Native Instruments registration server. The settings in SERVICE
CENTER are the same as in any web browser. You can easily copy them from your browser’s
proxy settings. The following settings are required:
▪ Host: Host Name and IP address
▪ Port: Port Number
After you have entered the correct proxy settings, click Proxy to continue.
►
Offline mode
If your computer has no internet connection at all, click Offline to continue with the
►
SERVICE CENTER in Offline mode. Read more about the Offline Activation in section ↑5,
Activating Your Product Offline.
SERVICE CENTER - Manual - 10
Log In to Your User Account
3 Log In to Your User Account
In order to activate your products you need a Native Instruments User Account. With your User
Account you will have access to product updates, technical support, user libraries and more.
You may already have a Native Instruments User Account, e.g. if you have purchased a
product in the Native Instruments Online Shop.
The following image shows the Log in page:
The log-in screen of SERVICE CENTER.
This page allows to log in with an existing account or to create a new User Account:
SERVICE CENTER - Manual - 11
Loading...