8568
Table of contents
Loading...
MITEL
Telephone User Guide
8568
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Mitel 8568 Telephone Quick Reference Guide
This guide provides information for frequently used
features. For more information about these and other
features, refer to the user guide. For voice mail
information, refer to the voice mail user guide for your
system.
Feature Buttons
Most of the following feature codes work when your
telephone is idle. However, if you are on an active call or
if the telephone is off-hook, you may need to press
(Special) to activate the feature before you enter
the feature code.
If you make a mistake when entering numbers or
characters, you can press (Hold) to move the
cursor to the left and delete the characters entered, or
you can press
* to cancel the feature.
Commonly Used Feature Codes
Contact your system administrator for more information
about system features.
Button Action
(Up)
(Down)
Provides volume control.
Scrolls through feature options.
(Speaker)
Activates Handsfree Mode.
Activates features.
(Mute) Mutes the microphone during a
call.
(Directory) Activates the contact and feature
DIrectory.
(Special)
Activates features while on a call.
The (Special) button does
not cancel features. To cancel
features, press the Star button (*).
(Redial) Calls the last external number
dialed. You cannot redial internal
numbers.
(Hold) Places the current call on hold.
Left/Backspace when entering
dialpad characters.
(Transfer) Transfers the current call.
Right/Forward when entering
dialpad characters.
(Message) Connects to voice mailbox and
notifies when you have
messages.
Toggles between Alpha Mode and
Numeric Mode when entering
dialpad characters.
Feature Code
ACD Agent – Log In/Out 328
Automatic IC Call Access – On/Off 361
Automatic Trunk Call Access – On/Off 360
Background Music – On/Off 313
Call Forward – All Calls 355
Call Logging 333
Conference 5
Default Station 394
Directory 307
Display Time And Date 300
Do-Not-Disturb – On/Off 372
Dynamic Extension Express – On/Off 364
Dynamic Extension Express Handoff 388
Handsfree – On/Off 319
Headset – On/Off 317
Hold – Individual 336
Hold – System 335
Hunt Group – Remove/Replace 324
Message – Cancel Left Message 366
Message – Delete Message 368
Message – Leave Message 367
Message – View Messages Menu 365
Microphone Mute – On/Off 314
Page Receive – On/Off 325
Program Buttons 397
Program Station Password 392
Programmable Buttons – Default 395
Queue (Callback) Request 6
Record-A-Call 385
Reverse Transfer (Call Pick-Up) 4
Ring Tone Selection 398
Station Speed Dial 382
Station Speed Dial – Programming 383
Switch Keymap 399
System Forward – On/Off 354
System Speed Dial 381
View Button Assignments 396
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Answering Calls
Lift the handset, or press (Speaker) to
answer a call while using a headset or to answer
a call in Handsfree Mode.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places
the emergency call as soon as you dial the
number, even if you do not select an outside line.
Placing Internal (Intercom) Calls
With or without the handset lifted, dial the
extension number. If you enter incorrect digits,
you can press (Hold) to move the cursor
backward, deleting the last digits entered. If you
are using Handsfree Mode, listen for the double
tone, and then begin to speak.
Placing External Calls
Press the Outgoing button, an unlit Call button,
or enter the Outgoing Call access code (8 is the
default code), and then dial the number.
Redialing External Numbers
With or without the handset lifted, press the
(Redial). The system automatically selects
a line and dials the number.
Transferring Calls to Other Extensions
1. While on the call, press (Transfer), and
then enter the extension number.
2. Do one of the following:
• Wait for an answer, announce the call, and
then hang up. If the extension is
unavailable, press the flashing IC or Call
button to return to the caller.
• Hang up to transfer the call and disconnect
the call from your telephone.
Forwarding Calls
1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.
2. Enter the extension number, or press the
Outgoing button or enter the Outgoing Call
access code (8 is the default code), and then dial
the phone number.
Placing Conference Calls
1. While on the first call, press the Conf button to
place the call on hold. CALL NEXT PARTY TO
CNF appears.
2. Place a call to the next conference party. For
external calls, press the Outgoing button or
enter the Outgoing Call access code (8 is the
default code), and then dial the number.
3. After the party answers, announce the
conference, and then press the Conf button to
place the call on hold. If necessary, repeat this
step to add the remaining conference party.
4. Press the Conf button again to start the
conference. CNF IN PROGRESS appears.
Viewing and Responding to Messages
1. With the handset on-hook, press (Message)
Messages are displayed as first in/first out. If
there is more than one message, you can
repeatedly press (Message) to scroll through
the messages.
2. When the desired message is displayed, press #,
or lift the handset for privacy, and then press # to
respond. (If your handset is off-hook and you
press (Message), you automatically place a
call to the party or message center who left the
message.)
Using Do-Not-Disturb
1. Press the DND button, and then do one of the
following:
• Press (Up) or (Down) to scroll
through the messages.
• Enter the two-digit number for the DND
message.
2. After selecting the message, enter the additional
text for the DND description, if applicable.
3. Press (Speaker) lift and replace the handset.
Placing a Page Announcement
1. Press 7.
2. Enter the page-zone number (0 to 9).
3. After the tone, make your announcement, and
then hang up.
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page i
Notice
This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8568
Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice.
Some features or applications mentioned may require a future release and are not available in the initial release.
Future product features and applications are subject to availability and cost. Some features or applications may
require additional hardware, software, or system administrator assistance.
For sales, service, or technical support, contact your local authorized provider:
If you do not know the contact information for your local provider, use the “Partners” link at the top of the Mitel home
page (www.mitel.com) to find a location near you.
If you have any questions or comments regarding this user guide or other technical documentation, contact the
Technical Publications Department (USA) at:
tech_pubs@mitel.com
Mitel
®
is a registered trademark of Mitel Networks Corporation.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks
Corporation. All rights reserved.
© 2009–2010 Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse
any copyrighted component of this work in other works must be obtained from Mitel.
Enter provider information above.
Page ii Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Important Safety Instructions and Precautions
Remember the following safety guidelines when using the telephone.
Programming Emergency Numbers
Make sure to do the following when programming emergency numbers and/or making test calls to emergency
numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform tests during off-peak hours such as early morning or late evenings.
Safety Notices
The following notices may appear on the product or in the technical documentation.
Maintenance and Repair
There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel
provider.
Notice Description
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injury and/or damage to the equipment or property.
Warning indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Danger indicates an imminently hazardous situation which, if not avoided, will result in death
or serious injury.
The exclamation point within an equilateral triangle indicates that important operating and
maintenance (servicing) instructions are included in the literature accompanying the
product.
NOTE
Changes or modifications not expressly approved by Mitel may void the user’s right to operate the
equipment.
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page iii
Power Requirements
When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power adapter, part
number 50005300.
If necessary, contact your system administrator for assistance before connecting the PKM IM to the centralized power
source.
Make sure the PKM IM is plugged into an uninterruptible power supply (UPS). If the PKM IM is plugged into the UPS
and the power fails, it should remain powered on for about 10 minutes. If the PKM IM is not plugged into a UPS and
the power fails, the current call is dropped and you will not be able to use the telephone until the power is restored.
Software Updates
The telephone may require occasional software updates when new versions are available. The telephone is
configured to download the updates automatically. Contact your system administrator for more information.
Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with
other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions,
contact your local Mitel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to
minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best
available recovery and recycling techniques.
CAUTION
Telephone Damage Hazard. To avoid damaging the telephone or Programmable Key Module Interface Module
(PKM IM), make sure the PKM IM is connected to the proper power supply before powering on. Contact your system
administrator for more information.
CAUTION
Telephone Damage Hazard. Do not use your telephone or disconnect it while it is updating software.
Page iv Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Telephone Usage
This equipment is not for connection to the telephone network or public coin telephone service. It is only for use when
connected to Mitel systems.
WARNING
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement, or near a swimming pool.
• Avoid using an telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of a leak.
• Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of this
telephone to an off premise application, an out of plant application, any other exposed plant application,
or to any equipment other than the intended application may result in a safety hazard, and/or defective
operation, and/or equipment damage. “Exposed plant” means where any portion of the circuit is subject
to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300
volts between conductors or is subject to lightning strikes.
• The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.
• Use only Mitel approved power adaptors.
• The handset supplied with the telephone is not certified for use with any other telephone. Use of the
handset with any other telephone may have the potential to cause hearing loss in the event of a lighting
strike on the outside plant wiring.
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page v
Notice to Canadian Customers
The Class B digital apparatus complies with Canadian ICES-003.
Notice to U.S. Customers
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Notice to European Customers
We, Mitel Networks LTD.
Of, Mitel Castlegate Business Park
Portskewett
Caldicot
NP26 5YR
UK
Declare that for the hereinafter mentioned product the presumption of
conformity with the applicable essential requirements of
DIRECTIVE 1999/5/EC OF THE EUROPEAN
PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.
Mitel Telephone: 8568
Any unauthorized modification of the product voids this Declaration.
For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory
Approvals Manager at the above address.
Contents
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page vii
Contents
Getting Started 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Telephone Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Menu Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Ring/Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Software Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Telephone Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Headset Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Personalizing Your Telephone 9
Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing Designation Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Outside Line Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Viewing Button Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Resetting the Telephone to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Activating Door Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Contents
Page viii Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Answering and Placing Calls 23
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Automatic Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Requesting a Callback (Queuing the Telephone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Deleting Station Speed-Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Assigning Speed-Dial Numbers to Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Call Features 31
Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Entering a Hookflash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transferring Calls to External Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Viewing Your System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Viewing Caller ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using Dynamic Extension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Contents
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page ix
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Secondary Extension Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Configuration Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Changing Your Station Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Accessing Configuration Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the DND Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the Manual Call Forwarding Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Changing the DND Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Changing the Manual Call Forwarding Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Changing the Station Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Messages 49
Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Viewing and Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Deleting Waiting Inter-Station Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Enabling or Disabling the Page Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Hunt Groups 55
Logging in to ACD Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Contents
Page x Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Barge-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Troubleshooting 61
Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Index 65
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page 1
Getting Started
Getting Started
Welcome
The instructions in this guide are for using the Mitel 8568 Telephone on the Mitel 5000
Communications Platform (CP). The Quick Reference Guide located at the beginning of this
guide is an overview of frequently used features.
Your telephone should be powered on and ready to use. If the display is blank, or if the display
name, extension number, or time or date are incorrect, contact your system administrator for
assistance.
Because a variety of voice mail products work with the 5000 CP, this guide does not include
voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your
system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded
Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified
Messaging
User Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system administrator
for more information about your voice mail system.
NOTE
Because many telephone features can be programmed to perform various tasks,
some features may work differently than the descriptions in this guide. Contact
your system administrator for more information.
Getting Started
Page 2 Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
About Your Telephone
Your telephone is equipped with a six-line display, a hearing aid-compatible handset, a Message
Indicator lamp, an internal speaker and microphone, and three types of buttons.
The 8568 Telephone is shown here. See “Telephone Feature Descriptions” on page 3 for more
information about the telephone features.
1 – Handset 5 – Feature buttons
2 – Display 6 – Dialpad buttons
3 – Menu buttons 7 – Programmable buttons
4 – Ring/Message Indicator 8 – External speaker
1 1
2
6
7
4
5
8 1
3
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page 3
Getting Started
Telephone Feature Descriptions
The following sections describe default configurations. Your telephone may be programmed
differently. Contact your system administrator for more information. See “About Your Telephone”
on page 2 for telephone feature locations.
Handset
The handset provided with this equipment is hearing aid compatible (HAC). If you are using a
headset or if you are in Handsfree Mode, you do not need to use the handset. See “Headset
Instructions” on page 7 and “Using Handsfree Mode” on page 31 for more information.
Display
The display provides a six-line, 16-character viewing area for using features and identifying
callers. When idle, the display shows user information and the time and date.
Menu Buttons
The telephone has eight dynamic menu buttons at the top of the display that change depending
on the feature and menu currently shown. You can use the menu buttons to view and select
feature options.
Ring/Message Indicator
The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity.
For more information about messaging features, see “Messages” on page 49. Ring/Message
Indicator signals are described in the following table.
Speaker
The speaker provides audio for handsfree calls and background music. See “Using Handsfree
Mode” on page 31 for information about handsfree calls. See “Listening to Background Music”
on page 12 for more information about background music.
Indicator Signals Description
Rapidly flashing You have an incoming call.
Slowly flashing You have a waiting message or callback message.
On You are on a call or using a feature.
Off Your telephone is idle.
NOTE
The 8568 Telephone uses enhanced speakerphone (both parties cannot talk at the
same time).
Getting Started
Page 4 Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Feature Buttons
Feature buttons provide quick access to commonly used features. See the following table for
descriptions.
Dialpad Buttons
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters
when using features that require text input.
Button Action
(Up) (Down) Provides volume control for the ringer, handset, and
speaker.
Scrolls through feature options.
(Speaker) Activates Handsfree Mode (speakerphone). See
“Using Handsfree Mode” on page 31.
Activates features.
(Mute) Temporarily turns off your microphone during a call.
(Directory) Activates the contact and feature Directory. See
“Using the Directory” on page 29.
(Special) Activates features while on a call. The
(Special) button does not cancel features. To cancel
features, press the Star button (
*).
Redial Calls the last external number dialed. You cannot
redial internal numbers.
(Hold) Places the current call on hold.
Left/backspace when entering dialpad characters.
See “Using the Dialpad Buttons to Enter Characters”
on page 13.
(Transfer) Transfers the current call.
Right/forward when entering dialpad characters. See
“Using the Dialpad Buttons to Enter Characters” on
page 13.
(Message) Connects to your voice mailbox and flashes to notify
you of waiting messages.
Toggles between Alpha Mode and Numeric Mode
when entering dialpad characters.
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page 5
Getting Started
Programmable Buttons
Your telephone has 16 programmable buttons.The first seven buttons on the telephone are
programmed by the system administrator and cannot be reprogrammed. However, you can
program the remaining buttons for quick access to features or speed-dial entries. See “Using
Programmable Buttons” on page 16 for instructions.
Software Updates
When the telephone is plugged in for the first time or after a system upgrade, it may update its
firmware. The upgrade process can take up to 13 minutes. During the upgrade, all lamps flash
on and off, and the display shows that an upgrade is in process. Do not unplug the telephone
during the upgrade.
Button Action
Call 1 Selects an outside line or answers a call.
Call 2 Selects an outside line or answers a call.
Intercom Answers an intercom (internal) call.
Do-Not-Disturb Turns Do-Not-Disturb (DND) mode on or off.
Conference Places a conference call.
Forward Forwards the call to the specified number.
Outgoing Selects an outgoing line for external calls.
Getting Started
Page 6 Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Telephone Signals
Your telephone has several audio and visual signals to indicate feature activity. The following
are a few helpful tips:
• Lit or blinking buttons indicate call or feature activity.
• All telephone button lamps illuminate at the same time for a few seconds when the
telephone is reset or powered on.
• The following actions may cause an error tone:
o Pressing an invalid button combination.
o Selecting a restricted feature.
o Dialing a restricted or invalid number.
o Dialing too slowly between digits.
o Waiting too long before performing the next step.
To correct an error tone, hang up and try again.
• Many features “time-out” if you wait too long before performing the next step. If this
happens, you must start over.
• “Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.
• If your telephone does not have a lamp under the speaker button, the large message
indicator lamp on the top right of the telephone indicates that the speakerphone is in use.
Comfort and Safety Tips
Observe the following comfort and safety tips when using the telephone:
• Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or
back discomfort, especially if you cradle the handset between your neck and shoulder. If
you frequently use the telephone, you might find a headset more comfortable. See
“Headset Instructions” on page 7.
• Adjust the viewing angle: The built-in stand tilts to give you a better view of the buttons.
See “Adjusting the Viewing Angle” on page 9.
• Protect your hearing: Because prolonged exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the
handset receiver or headset. See “Changing Volume Levels” on page 11.
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page 7
Getting Started
Headset Instructions
Your telephone is designed to work with a headset that has a 4-pin, RJ-type connector. User
satisfaction for any particular headset can be quite subjective, so Mitel recommends that you try
before buying so you are more likely to be satisfied with the fit, quality, and cost of the solution.
This recommendation includes all wired and wireless headsets, including the integrated
Plantronics
®
CS50 Headset. In addition, Mitel recommends using a headset with a built-in
microphone to avoid audio feedback (echo).
Wireless Considerations: To operate, the Plantronics CS50 Wireless Headset must remain
within the system’s range operating limit from the base. Refer to the Plantronics CS50 Wireless
Headset System User Guide for more details.
When using a headset, press (Speaker) to connect to or disconnect from calls. The
Headset icon appears when the headset is in use. You cannot use the handset or
speakerphone when the telephone is in Headset Mode. Disconnecting the headset
automatically enables the handset.
To connect and activate the headset:
1. Insert the headset jack into the Headset port located on the back of the telephone.
2. Dial 317
(Headset on/off). HEADSET MODE ON appears.
To turn off Headset Mode and activate the handset and speakerphone:
Dial 317
(Headset on/off). HEADSET MODE OFF appears.
NOTES
The headset must be hearing aid compatible (HAC).
If your headset has a power-saver mode, make sure the system administrator has
enabled the “Headset Connect Tone” feature. If this is not enabled, you may miss
the first few seconds of an incoming call.
NOTE
Because Headset Mode disables the handset and speakerphone, you
must turn off Headset Mode before you can use the handset or
speakerphone.
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page 9
Personalizing Your Telephone
Personalizing Your Telephone
This chapter describes features you can use to personalize your telephone.
Adjusting the Viewing Angle
You can tilt the telephone stand for a better view of the buttons and display.
To adjust the viewing angle:
1. Turn the telephone so it faces away from you.
2. Hold the base firmly, and then press the tabs on the sides of the stand to release and
detach the base unit.
3. Hinge the hooks on the base unit into the notches on the back of the telephone, and
then snap into place as follows:
• For a high-angle mount, hinge the two lower hooks into the bottom set of notches,
and then snap the two upper hooks into the middle set of notches.
• For a low-angle mount, hinge the two lower hooks into the middle set of notches,
and then snap the two upper hooks into the top set of notches.
Press tabs on both sides
to release and detach unit.
Personalizing Your Telephone
Page 10 Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Installing Designation Cards
If you program buttons on your telephone (see page 16), you can install a new paper
designation card with the revised button labels. (Paper designation cards are provided by your
system administrator.) You can usually slide the paper designation card out and replace it
without removing the lens (if necessary, see the following instructions to remove the lens).
You can remove the lens and install a fixed Mylar
®
designation card, which has labels for the
menu buttons and programmable buttons under the display. Contact your system administrator
for the Mylar designation card.
To remove the lens and install the fixed Mylar designation card:
1. Remove the screw that holds the option module on the back of the telephone. Keep the
screw in a safe place—you must use it in step 6.
2. Lift the lower edge of the option module until you feel the inner tabs release, and then
gently lift the upper edge of the module. (To avoid damaging the module or the lens,
always lift the lower edge of the module first.)
3. Remove the lens by lifting the upper edge, and then sliding the lower edge down.
4. Place the fixed Mylar designation card on the face of the telephone.
5. Slide the lens tabs into the underside of the telephone.
6. Snap the lens tightly into place by applying pressure to both the middle and top of the
lens. Secure the option module using the screw from step 1.
Lens
Fixed Mylar
designation card
module
Option
Mitel
®
8568 Telephone User Guide – Issue 2, June 2010 Page 11
Personalizing Your Telephone
Changing Volume Levels
You can change the following volume levels:
• Ringer (alerting tone)
• Handset
• Headset
• Background music
• External speaker
You must be using the feature to change the volume level. For example, if you want to change
handset volume level, you must be using the handset. However, you can adjust the ringer
(alerting tone) volume level when the telephone is idle.
To change a volume level:
While using the feature, press (Up) to increase the volume or press (Down) to
decrease the volume.
To save the volume level:
Press (Up) and (Down) simultaneously. Handset volume 11 cannot be saved.
Changing the Ring Tone
You can select one of nine different ring tones.
To change the ring tone:
1. With the handset on-hook, dial 398.
2. Do one of the following to listen to (or turn off) ring tones:
• Press 0 or the RINGER OFF menu button to turn the ringer off.
• Press (Up) or (Down) or 1 to 9 to listen to ring tones.
• Press the PREVIOUS or NEXT menu buttons to listen to and select a ring tone.
3. Press (Speaker), #, the ACCEPT menu button, or lift and replace the handset to
select the ring tone.
Adjusting the Display Contrast
You can adjust the display Contrast setting.
To adjust the Contrast setting:
1. While the handset is on-hook, dial 303.
2. Do one of the following to adjust the contrast:
• Press (Up) or (Down) to adjust the contrast.
• Press a number on the dialpad (1 = lightest, 8 = darkest) that corresponds to your
desired contrast level.
3. To save the setting, press # or (Speaker).
NOTE
Turning the external speaker volume down to the lowest levels may prevent you
from hearing the feature “warning tones” that notify you when errors occur (for
example, when you enter an incorrect feature code).
Personalizing Your Telephone
Page 12 Mitel
®
8568 Telephone User Guide – Issue 2, June 2010
Listening to Background Music
If your system is equipped with a music source, you can listen to background music or system
audio (for example, organizational conference calls) through the external speaker.
To turn on or turn off background music:
Dial
313 (on/off). BACKGROUND MUSIC ON (or OFF) appears.
Changing the Language
Your system administrator can select two of the following languages as the primary and
secondary languages to display text.
1
• American English
• British English
• Canadian French
• Mexican Spanish
• Japanese
For example, if your system administrator programmed your telephone with American English
as the primary language, American English is used for display text. You can change the
language by selecting the secondary language. Contact your system administrator for more
information.
To change the language:
Dial 301 to select either the primary or secondary language. The display shows text in the
selected language.
1. This feature may or may not be enabled for your system.
Loading...