Mitel 5540 User Manual

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Console Components

Keyboard

Softkeys (\F1> - \F0 >)

Softkeys have functions that change with the different stages of call processing or feature usage. For example, when you call a busy extension, one of the softkeys becomes an Override key for barging into the user's call. The bottom half of the display shows the functions currently available from the softkeys.

Dialpad Keys

Dialing keys: Use these keys to dial telephone numbers.

Ringer Volume Adjustment: Press the keys while the console is ringing to raise ( ) or lower ( ) the ringer volume.

Contrast Adjustment: Press ( ) to increase or ( ) to decrease.

Brightness Adjustment: Press and hold					. Press
Contrast ( ) to increase or Contrast ( )			to decrease.
Cursor Control keys: Press the				to erase digits when
dialing telephone numbers or entering					key information.

Display

Call Identification

The top line of the display identifies the Source (SRC), or calling party; the second line, the Destination (DST), or called party.

When you answer a call… For internal calls, the display shows the name and number of the extension user and the system services and restrictions (Addt. Info. and COR) enabled for that extension. For external calls, the display shows the name of the trunk and its Addt. Info.and COR assignments.

When you make a call… Along with the digits dialed, you see the same information that accompanies an incoming call. For internal calls, you also see the status of the extension (ringing or busy), and whether the extension has Do Not Disturb (DND) activated or messages waiting (MSW).

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Softkey Labels

Display the features and call-handling functions accessible from the through keys on your keyboard.

Call Waiting Indicator - C/W

The C/W indicator appears on the display when you have calls waiting to be answered. The number of calls waiting displays next to the indicator.

Fixed Function Keys

Press... To...

answer calls on a “first come, first serve” basis.

complete a call transfer.

clear misdialed numbers.

mute the console ringer, switch to Night Service or perform other console functions.

access paging equipment (if available).

put a call on hold.

access additional Hold slots.

disallow room-to-room calls in a Hotel/Motel system.

page extension users through their telephone speakers.

see which trunk groups are busy.

Cordless Headset Operation

For cordless headset operation, refer to the detailed instructions in the

5540 IP Console User Guide.

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Call Handling

Answering a Call

•Lift the handset.

•Press the key

OR

•Press the [F1] to [F0] softkey to answer a specific call.

Multiple incoming calls

The C/W indicator on the screen tells you additional calls are waiting. You must transfer or disconnect the current call, or put it on hold, before answering a new call.

Transferring a Call

•Dial the destination number.

•Press the key to complete the transfer and disconnect the call from the console.

Putting Calls On Hold

•Inform the caller that you are placing him or her on hold.

•Press the key.

If you need more Hold keys, press the	key, and then a
free Hold softkey.

Retrieving Held Calls

•Press the key used to put the call on hold.

For calls put on hold using the softkeys, press the

key,

and then the appropriate Hold softkey.

Using Voice mail

The console does not automatically send the tones voice mail systems require. You must turn on the tones each time you want to access the system.

•Dial the voice mail access code.

• Press the [Tones On] softkey.

•When you are finished with the system, press the

[Tones Off] softkey.

Handling Recalls

External calls transferred to an extension but not answered within a specified time return to the console.

To answer a recall:

•Press the or [Recall] softkey .

•Inform the caller that the extension is busy or not answering.

•Do one of the following:

-Press the key to disconnect the caller.

-Press the [Redial DST] softkey to redial the same destination.

-Dial a new destination, and press the key.

If the recall is because the extension is busy, you can press the [Dest] softkey to obtain the following softkey options:

Press ...	To ...
[Override]	break into the busy extension
[Send Msg]	send a message waiting notification to the busy
	extension
[Callback]	receive notification when the extension is free
[Send Msg]	sends a message waiting notification to the busy ext.
Release	camp the caller on the busy extension again

Correcting a Misdialed Number

•Press the key to erase the misdialed digits, and then dial the correct number.

OR

•Press the key, and then redial the number.

Setting up a Conference Call

•Start with a two-party call.

•Call a third party.

•Press the [Conference] softkey.

To speak privately with one party (split the conference):

•Press the [Source] softkey to speak to the first party or [Destination] to speak to the other party.

To connect the two parties and drop out of the conference:

•Press the key.

To release both parties without connecting them first:

•Press the key.

Keystroke Summary

Feature	Keystrokes
Advisory Msg - Set/Clear				Ext #		or	or
Alarm Messages - Read
Answer a Call	Lift handset			or	to	Speak to caller
Answer a Call While on Call			or	to end current call and answer first call waiting
	OR	to	to answer specific call
	OR place current call on				, then	or	to
Attendant Absent/Present

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