M I T E L
8568
Telephone User Guide
This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.
Feature Buttons
Most of the following feature codes work when your telephone is idle. However, if you are on an active call or if the telephone is off-hook, you may need to press (Special) to activate the feature before you enter the feature code.
If you make a mistake when entering numbers or characters, you can press (Hold) to move the cursor to the left and delete the characters entered, or you can press * to cancel the feature.
Button |
|
Action |
|
|
|
||
(Up) |
Provides volume control. |
||
(Down) |
Scrolls through feature options. |
||
|
|
||
(Speaker) |
Activates Handsfree Mode. |
||
Activates features. |
|||
|
|||
|
|
||
(Mute) |
Mutes the microphone during a |
||
|
call. |
|
|
|
|
||
(Directory) |
Activates the contact and feature |
||
|
DIrectory. |
|
|
|
|
||
|
Activates features while on a call. |
||
(Special) |
The |
(Special) button does |
|
not cancel features. To cancel |
|||
|
|||
|
features, press the Star button (*). |
||
|
|
||
(Redial) |
Calls the last external number |
||
|
dialed. You cannot redial internal |
||
|
numbers. |
|
|
|
|
||
(Hold) |
Places the current call on hold. |
||
|
Left/Backspace when entering |
||
|
dialpad characters. |
||
|
|
||
(Transfer) |
Transfers the current call. |
||
|
Right/Forward when entering |
||
|
dialpad characters. |
||
|
|
||
(Message) |
Connects to voice mailbox and |
||
|
notifies when you have |
||
|
messages. |
||
|
Toggles between Alpha Mode and |
||
|
Numeric Mode when entering |
||
|
dialpad characters. |
||
|
|
|
Commonly Used Feature Codes
Contact your system administrator for more information about system features.
Feature |
Code |
|
|
ACD Agent – Log In/Out |
328 |
|
|
Automatic IC Call Access – On/Off |
361 |
|
|
Automatic Trunk Call Access – On/Off |
360 |
|
|
Background Music – On/Off |
313 |
|
|
Call Forward – All Calls |
355 |
|
|
Call Logging |
333 |
|
|
Conference |
5 |
|
|
Default Station |
394 |
|
|
Directory |
307 |
|
|
Display Time And Date |
300 |
|
|
Do-Not-Disturb – On/Off |
372 |
|
|
Handsfree – On/Off |
319 |
|
|
Headset – On/Off |
317 |
|
|
Hold – Individual |
336 |
|
|
Hold – System |
335 |
|
|
Hunt Group – Remove/Replace |
324 |
|
|
Message – Cancel Left Message |
366 |
|
|
Message – Delete Message |
368 |
|
|
Message – Leave Message |
367 |
|
|
Message – View Messages Menu |
365 |
|
|
Microphone Mute – On/Off |
314 |
|
|
Page Receive – On/Off |
325 |
|
|
Personal Call Routing – On/Off |
364 |
|
|
Personal Call Routing Handoff |
388 |
|
|
Program Buttons |
397 |
|
|
Program Station Password |
392 |
|
|
Programmable Buttons – Default |
395 |
|
|
Queue (Callback) Request |
6 |
|
|
Record-A-Call |
385 |
|
|
Reverse Transfer (Call Pick-Up) |
4 |
|
|
Ring Tone Selection |
398 |
|
|
Station Speed Dial |
382 |
|
|
Station Speed Dial – Programming |
383 |
|
|
Switch Keymap |
399 |
|
|
System Forward – On/Off |
354 |
|
|
System Speed Dial |
381 |
|
|
View Button Assignments |
396 |
|
|
Mitel® 8568 Telephone User Guide – Issue 1, November 2009
Answering Calls
Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode.
Placing Emergency Calls
Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line.
Placing Internal (Intercom) Calls
With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered. If you are using Handsfree Mode, listen for the double tone, and then begin to speak.
Placing External Calls
Press the Outgoing button, an unlit Call button, or enter the Outgoing Call access code (8 is the default code), and then dial the number.
Redialing External Numbers
With or without the handset lifted, press the (Redial). The system automatically selects
a line and dials the number.
Transferring Calls to Other Extensions
1.While on the call, press (Transfer), and then enter the extension number.
2.Do one of the following:
•Wait for an answer, announce the call, and then hang up. If the extension is unavailable, press the flashing IC or Call button to return to the caller.
•Hang up to transfer the call and disconnect the call from your telephone.
Forwarding Calls
1.Press the Fwd button, and then enter the feature code, if applicable. ENTER FORWARD DEST appears.
2.Enter the extension number, or press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the phone number.
Placing Conference Calls
1.While on the first call, press the Conf button to place the call on hold. CALL NEXT PARTY TO CNF appears.
2.Place a call to the next conference party. For external calls, press the Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the number.
3.After the party answers, announce the conference, and then press the Conf button to place the call on hold. If necessary, repeat this step to add the remaining conference party.
4.Press the Conf button again to start the conference. CNF IN PROGRESS appears.
Viewing and Responding to Messages
1.With the handset on-hook, press (Message) Messages are displayed as first in/first out. If there is more than one message, you can
repeatedly press (Message) to scroll through the messages.
2.When the desired message is displayed, press #, or lift the handset for privacy, and then press # to respond. (If your handset is off-hook and you
press (Message), you automatically place a call to the party or message center who left the message.)
Using Do-Not-Disturb
1.Press the DND button, and then do one of the following:
•Press (Up) or (Down) to scroll through the messages.
•Enter the two-digit number for the DND message.
2.After selecting the message, enter the additional text for the DND description, if applicable.
3.Press (Speaker) lift and replace the handset.
Placing a Page Announcement
1.Press 7.
2.Enter the page-zone number (0 to 9).
3.After the tone, make your announcement, and then hang up.
Mitel® 8568 Telephone User Guide – Issue 1, November 2009
This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8568 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice.
Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware, software, or system administrator assistance.
For sales, service, or technical support, contact your local authorized provider:
Enter provider information above.
If you do not know the contact information for your local provider, use the “Partners” link at the top of the Mitel home page (www.mitel.com) to find a location near you.
If you have any questions or comments regarding this user guide or other technical documentation, contact the Technical Publications Department (USA) at:
tech_pubs@mitel.com
Mitel® is a registered trademark of Mitel Networks Corporation.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corporation. All rights reserved.
© 2009 Mitel Networks Corporation
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from Mitel.
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page i |
Remember the following safety guidelines when using the telephone.
Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers:
•Remain on the line and briefly explain to the dispatcher the reason for the call.
•Perform tests during off-peak hours such as early morning or late evenings.
The following notices may appear on the product or in the technical documentation.
Notice |
Description |
|
|
Caution indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury and/or damage to the equipment or property.
Warning indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
Danger indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
The exclamation point within an equilateral triangle indicates that important operating and maintenance (servicing) instructions are included in the literature accompanying the product.
There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel provider.
NOTE |
Changes or modifications not expressly approved by Mitel may void the user’s right to operate the |
|
equipment. |
||
|
||
|
|
Page ii |
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
CAUTION
Telephone Damage Hazard. To avoid damaging the telephone or Programmable Key Module Interface Module (PKM IM), make sure the PKM IM is connected to the proper power supply before powering on. Contact your system administrator for more information.
When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power adapter, part number 50005300.
If necessary, contact your system administrator for assistance before connecting the PKM IM to the centralized power source.
Make sure the PKM IM is plugged into an uninterruptible power supply (UPS). If the PKM IM is plugged into the UPS and the power fails, it should remain powered on for about 10 minutes. If the PKM IM is not plugged into a UPS and the power fails, the current call is dropped and you will not be able to use the telephone until the power is restored.
CAUTION
Telephone Damage Hazard. Do not use your telephone or disconnect it while it is updating software.
The telephone may require occasional software updates when new versions are available. The telephone is configured to download the updates automatically. Contact your system administrator for more information.
This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local Mitel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page iii |
This equipment is not for connection to the telephone network or public coin telephone service. It is only for use when connected to Mitel systems.
WARNING
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
•Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
•Avoid using an telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
•Do not use the telephone to report a gas leak in the vicinity of a leak.
•Do not connect directly to the Public Switched Telephone Network (PSTN). Any connection of this telephone to an off premise application, an out of plant application, any other exposed plant application, or to any equipment other than the intended application may result in a safety hazard, and/or defective operation, and/or equipment damage. “Exposed plant” means where any portion of the circuit is subject to accidental contact with electric lighting or power conductors operating at a voltage exceeding 300 volts between conductors or is subject to lightning strikes.
•The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.
•Use only Mitel approved power adaptors.
•The handset supplied with the telephone is not certified for use with any other telephone. Use of the handset with any other telephone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring.
Page iv |
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
The Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
We, Mitel Networks LTD.
Of, Mitel Castlegate Business Park
Portskewett
Caldicot
NP26 5YR
UK
Declare that for the hereinafter mentioned product the presumption of conformity with the applicable essential requirements of DIRECTIVE 1999/5/EC OF THE EUROPEAN
PARLIAMENT (RTTE DIRECTIVE) AND OF THE COUNCIL is given.
Mitel Telephone: 8568
Any unauthorized modification of the product voids this Declaration.
For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address.
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page v |
Contents
Getting Started |
1 |
|
|
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Telephone Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Menu Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Ring/Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dialpad Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Software Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Telephone Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Comfort and Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Headset Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Personalizing Your Telephone |
9 |
|
|
Adjusting the Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Installing Designation Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Adjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Listening to Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Default Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Outside Line Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Viewing Button Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Resetting Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Resetting the Telephone to the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Switching Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page vii |
Contents
Answering and Placing Calls |
19 |
|
|
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Redirecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Automatic Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Placing Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Placing Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Requesting a Callback (Queuing the Telephone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Placing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Dialing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Deleting Speed-Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Assigning Speed-Dial Entries to Programmable Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Features |
29 |
|
|
Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Entering a Hookflash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transferring Calls to Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transferring Calls to External Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Viewing Your System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Viewing Caller ID Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Page viii |
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Contents
Using Personal Call Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Adding a Conference Party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Transferring a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Dropping Out of a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Ending a Conference and Placing all Parties on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using Secondary Extension Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Entering a Remote Programming Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Using Remote Programming to Change the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Using Remote Programming to Change DND Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Using Remote Programming to Forward Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Using Remote Programming for Personal Call Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Messages |
43 |
|
|
Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Viewing and Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Deleting Waiting Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using Do-Not-Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Enabling or Disabling the Paging Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page ix |
Contents
Hunt Groups |
49 |
|
|
Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Accepting or Rejecting Agent Help Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Using Barge-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Stealing Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Troubleshooting |
53 |
|
|
Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Index |
57 |
|
|
Page x |
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Getting Started
The instructions in this guide are for using the Mitel 8568 Telephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.
Your telephone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Because a variety of voice mail products work with the 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, or the NuPoint Unified Messaging User Guide on the Mitel Web site (http://edocs.mitel.com). Contact your system administrator for more information about your voice mail system.
Because many telephone features can be programmed to perform various tasks, NOTE some features may work differently than the descriptions in this guide. Contact
your system administrator for more information.
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page 1 |
Getting Started
Your telephone is equipped with a six-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons.
The 8568 Telephone is shown here. See “Telephone Feature Descriptions” on page 3 for more information about the telephone features.
1 1 |
2 |
3 |
4 |
5
8 1
6
|
|
|
7 |
1 |
– Handset |
5 |
– Feature buttons |
2 |
– Display |
6 |
– Dialpad buttons |
3 |
– Menu buttons |
7 |
– Programmable buttons |
4 |
– Ring/Message Indicator |
8 |
– External speaker |
Page 2 |
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Getting Started
The following sections describe default configurations. Your telephone may be programmed differently. Contact your system administrator for more information. See “About Your Telephone” on page 2 for telephone feature locations.
Handset
The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. See “Headset Instructions” on page 7 and “Using Handsfree Mode” on page 29 for more information.
Display
The display provides a six-line, 16-character viewing area for using features and identifying callers. When idle, the display shows user information and the time and date.
Menu Buttons
The telephone has eight dynamic menu buttons at the top of the display that change depending on the feature and menu currently shown. You can use the menu buttons to view and select feature options.
Ring/Message Indicator
The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity. For more information about messaging features, see “Messages” on page 43. Ring/Message Indicator signals are described in the following table.
Indicator Signals |
Description |
|
|
Rapidly flashing |
You have an incoming call. |
|
|
Slowly flashing |
You have a waiting message or callback message. |
|
|
On |
You are on a call or using a feature. |
|
|
Off |
Your telephone is idle. |
|
|
Speaker
The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 29 for information about handsfree calls. See “Listening to Background Music” on page 12 for more information about background music.
NOTE |
The 8568 Telephone uses enhanced speakerphone (both parties cannot talk at the |
|
same time). |
||
|
||
|
|
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page 3 |
Getting Started
Feature Buttons
Feature buttons provide quick access to commonly used features. See the following table for descriptions.
Button |
|
Action |
|
|
|
(Up) |
(Down) |
Provides volume control for the ringer, handset, and |
|
|
speaker. |
|
|
Scrolls through feature options. |
|
|
|
(Speaker) |
Activates Handsfree Mode (speakerphone). See |
|
|
|
“Using Handsfree Mode” on page 29. |
|
|
Activates features. |
|
|
|
(Mute) |
|
Temporarily turns off your microphone during a call. |
|
|
|
(Directory) |
Activates the contact and feature Directory. See |
|
|
|
“Using the Directory” on page 26. |
|
|
|
(Special) |
Activates features while on a call. The |
|
|
|
(Special) button does not cancel features. To cancel |
|
|
features, press the Star button (*). |
Redial |
Calls the last external number dialed. You cannot |
|
|
|
redial internal numbers. |
|
|
|
(Hold) |
|
Places the current call on hold. |
|
|
Left/backspace when entering dialpad characters. |
|
|
See “Using the Dialpad Buttons to Enter Characters” |
|
|
on page 23. |
|
|
|
(Transfer) |
Transfers the current call. |
|
|
|
Right/forward when entering dialpad characters. See |
|
|
“Using the Dialpad Buttons to Enter Characters” on |
|
|
page 23. |
|
|
|
(Message) |
Connects to your voice mailbox and flashes to notify |
|
|
|
you of waiting messages. |
|
|
Toggles between Alpha Mode and Numeric Mode |
|
|
when entering dialpad characters. |
|
|
|
Dialpad Buttons
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input.
Page 4 |
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Getting Started
Programmable Buttons
Your telephone has 16 programmable buttons.The first seven buttons on the telephone are programmed by the system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on page 13 for instructions.
Button |
Action |
|
|
Call 1 |
Selects an outside line or answers a call. |
|
|
Call 2 |
Selects an outside line or answers a call. |
|
|
Intercom |
Answers an intercom (internal) call. |
|
|
Do-Not-Disturb |
Turns Do-Not-Disturb (DND) mode on or off. |
|
|
Conference |
Places a conference call. |
|
|
Forward |
Forwards the call to the specified number. |
|
|
Outgoing |
Selects an outgoing line for external calls. |
|
|
Software Updates
When the telephone is plugged in for the first time or after a system upgrade, it may update its firmware. The upgrade process can take up to 13 minutes. During the upgrade, all lamps flash on and off, and the display shows that an upgrade is in process. Do not unplug the telephone during the upgrade.
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page 5 |
Getting Started
Your telephone has several audio and visual signals to indicate feature activity. The following are a few helpful tips:
•Lit or blinking buttons indicate call or feature activity.
•All telephone button lamps illuminate at the same time for a few seconds when the telephone is reset or powered on.
•The following actions may cause an error tone: o Pressing an invalid button combination.
o Selecting a restricted feature.
o Dialing a restricted or invalid number. o Dialing too slowly between digits.
o Waiting too long before performing the next step. To correct an error tone, hang up and try again.
•Many features “time-out” if you wait too long before performing the next step. If this happens, you must start over.
•“Off-hook” means the handset is lifted. “On-hook” means the handset is in the cradle.
•If your telephone does not have a lamp under the speaker button, the large message indicator lamp on the top right of the telephone indicates that the speakerphone is in use.
Observe the following comfort and safety tips when using the telephone:
•Do not cradle the handset: Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your neck and shoulder. If you frequently use the telephone, you might find a headset more comfortable. See “Headset Instructions” on page 7.
•Adjust the viewing angle: The built-in stand tilts to give you a better view of the buttons. See “Adjusting the Viewing Angle” on page 9.
•Protect your hearing: Because prolonged exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page 11.
Page 6 |
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Getting Started
Your telephone is designed to work with a headset that has a 4-pin, RJ-type connector. User satisfaction for any particular headset can be quite subjective, so Mitel recommends that you try before buying so you are more likely to be satisfied with the fit, quality, and cost of the solution. This recommendation includes all wired and wireless headsets, including the integrated Plantronics® CS50 Headset. In addition, Mitel recommends using a headset with a built-in microphone to avoid audio feedback (echo).
Wireless Considerations: To operate, the Plantronics CS50 Wireless Headset must remain within the system’s range operating limit from the base. Refer to the Plantronics CS50 Wireless Headset System User Guide for more details.
When using a headset, press |
(Speaker) to connect to or disconnect from calls. The |
|
Headset icon |
appears when the headset is in use. You cannot use the handset or |
speakerphone when the telephone is in Headset Mode. Disconnecting the headset automatically enables the handset.
|
The headset must be hearing aid compatible (HAC). |
NOTES |
If your headset has a power-saver mode, make sure the system administrator has |
|
enabled the “Headset Connect Tone” feature. If this is not enabled, you may miss |
|
the first few seconds of an incoming call. |
|
|
To connect and activate the headset:
1.Insert the headset jack into the Headset port located on the back of the telephone.
2.Dial 317 (Headset on/off). HEADSET MODE ON appears.
Because Headset Mode disables the handset and speakerphone, you NOTE must turn off Headset Mode before you can use the handset or
speakerphone.
To turn off Headset Mode and activate the handset and speakerphone:
Dial 317 (Headset on/off). HEADSET MODE OFF appears.
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page 7 |
Personalizing Your Telephone
This chapter describes features you can use to personalize your telephone.
You can tilt the telephone stand for a better view of the buttons and display.
Press tabs on both sides to release and detach unit.
To adjust the viewing angle:
1.Turn the telephone so it faces away from you.
2.Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit.
3.Hinge the hooks on the base unit into the notches on the back of the telephone, and then snap into place as follows:
•For a high-angle mount, hinge the two lower hooks into the bottom set of notches, and then snap the two upper hooks into the middle set of notches.
•For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches.
Mitel® 8568 Telephone User Guide – Issue 1, November 2009 |
Page 9 |