Mitel SX-200 LW Service Manual

0 (0)

GENERAL INFORMATION GUIDE LIGHTWARE 19, RELEASE 3.0

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL‚). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

SX-200, SX-2000, SUPERSET, ACD TELEMARKETER, SUPERCONSOLE 1000, MILINK, TALK TO, SMART-1, NuPoint Messenger, Mitel Express Messenger, and LIGHTWARE are trademarks of Mitel Networks Corporation.

VT100 is a trademark of Digital Equipment Corporation

IBM, IBM PC and IBM AT are trademarks of International Business Machines Corporation Windows is a trademark of Microsoft Corporation

CENTREX is a trademark of Western Electric Company.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

SX-200 EL/SX-200 ML General Information Guide

LIGHTWARE 19, Release 3.0

50002721, Revision A

October 2002

Table of Contents

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

History	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 1
The Theme - Flexibility, Reliability, Usability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		. 4
SX-200® EL System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		. 5
SX-200 ML System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		7
SX-200 ELx Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		8
SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		9
SX-200	SPINE Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
SX-200	IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	11
SX-200	EL/ML Peripheral Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	12
Voice Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		13
Data Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .		17

Supporting Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Business/Commercial/Institutional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Hotel/Motel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	19
Assisted Living . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	20
Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	21
ACD TELEMARKETER® Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
MITEL® MyAttendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
MITEL Application Interface (MAI) Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Data Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
NuPoint Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
MiteI Express Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
MITEL TAPI™ Desktop Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
Mitel Networks™ 6100 Contact Center Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
Mitel Networks 6500 Speech-Enabled Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	27
ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
Basic Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
ISDN Primary Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
ISDN Network Gateway (North America only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
SX-200 MyAdministrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	32

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

SX-200 EL System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

SX-200 EL Control Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting Peripheral Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting SX-200 IP Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Maximum Number of T1 Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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SX-200 ML System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Connecting a Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SX-200 ML (FD) System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

SX-200 RM Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Peripheral Interface Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Digital Control and Digital Services Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

SX-200 Wall Mount Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

SX-200 SPINE Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

SX-200 SPINE Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Bay Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Power Module II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Mitel Networks 5000 Series IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5010 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5020 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Mitel Networks 5215 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Mitel Networks 5220 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Mitel Networks 5305 IP Office Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Mitel Networks 5310 IP Board Room Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

SUPERCONSOLE 1000® Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

SUPERSET™ 7000 Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

SUPERSET 4000 Series Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

SUPERSET 4001 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

SUPERSET 4015 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

SUPERSET 4025 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

SUPERSET 4090 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

SUPERSET 4125 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

SUPERSET 4150 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Mitel Networks 5410 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Mitel Networks 5415 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mitel Networks Programmable Key Module 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Mitel Networks Programmable Key Module 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Interface Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

SUPERSET Interface Module 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

SUPERSET Interface Module 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Music-On-Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

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DATASET 1103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

DATASET 2103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 SMART-1® Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Digital Line Monitor (DLM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 MITEL Express Messenger Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 NuPoint Messenger Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Feature Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Feature Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Abbreviated Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Access Codes - Global Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Account Codes - Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Account Codes - Verified (Special DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Add Held. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Analog Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Attendant Abbreviated Dial Number Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Attendant Access (Dial 0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Alarm Readout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Automatic Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Bell Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Callback - Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Call Forward Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Call Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Call Splitting and Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Calls Forwarded On No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Console Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Console Handset and Headset Receiver Volume Control . . . . . . . . . . . . 121 Attendant Console Last Call Retrieve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Console LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Console LDN Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Console Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Console Macro Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console Set Paging - Directed, Group, or All Set . . . . . . . . . . . . . . . . . . 123 Attendant Date and Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Default Call Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Destination (DEST) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Direct Trunk Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant DISA Code Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Do Not Disturb (DND) Setup, Cancel or Override . . . . . . . . . . . . . . . . . . 124 Attendant Emergency Call (911) Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Extension Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Flash Over Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Function Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Implicit New Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

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Attendant Individual Directory Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Interposition Calling and Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Attendant Lockout Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Attendant Message Waiting Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Attendant Multi-New Call Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Attendant New Call Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Night/Day Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Paging Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Serial Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Source Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Timed Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Tone Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Training Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Transfer To Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Transparent Multi-Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Trunk Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Trunk Group Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Auto - Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Auto - Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Automated Attendant - Auto-Attendant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Automated Attendant - Default Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Automated Attendant - Front End Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Automated Attendant - Illegal Number Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Automated Attendant - Prefix Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Automated Attendant - RAD Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Automated Attendant - Resource Allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Automated Attendant - Vacant Number Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Automatic Call Distribution (ACD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 ACD - Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 ACD - Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 ACD - Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 ACD - Longest Idle Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 ACD - Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 ACD - Predictive Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ACD - Printed Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ACD - Real Time Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ACD - Recorded Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ACD - Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Automatic Number Identification (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 134 Automatic Number Identification (ANI) / Dialed Number Identification

Service (DNIS) on Incoming Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Automatic Number Identification (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 135 Automatic Route Selection (ARS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 BRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Broker’s Call (Station Swap). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Broker’s Call With Transfer (Transfer With Privacy) . . . . . . . . . . . . . . . . . . . . . . . . . 136 Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

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Call Park from Single-line Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Call Park from Multi-line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Call Park System Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Call Rerouting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Campon Priority Over Call Forward Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Campon Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 CENTREX Compatibility (Double Flash Over Trunk) . . . . . . . . . . . . . . . . . . . . . . . . 140 CENTREX Compatibility (Single Flash Over Trunk). . . . . . . . . . . . . . . . . . . . . . . . . 141 CLASS (Custom Local Area Signaling Services) for Analog Telephones . . . . . . . . 141 CLASS (Custom Local Area Signaling Services) for Digital Sets. . . . . . . . . . . . . . . 141 Class of Restriction (COR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Clear All Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 CO Line Group Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 CO Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 CO Line - Select Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 CO Line Type - Direct Access - Bypass Key System Toll Control . . . . . . . . . . . . . . 142 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Conflict Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Consoleless Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Contact Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Customer Data Entry - Default Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Customer Data Entry - Range Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Customer Data Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Data: Abbreviated Dial For ADL Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Data: Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Data: Associated Data Line (ADL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Data: ADL Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Data: ADL Speed Call Originate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Data: Associated Modem Line (AML). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Data: Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Data: Automatic Data Route Selection (ADRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: Modem Pooling Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: Station Message Detail Recording (Data SMDR) . . . . . . . . . . . . . . . . . . . . . . 146 Data: Station Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data Transceiver (DTRX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: DTRX Call by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: DTRX Call Originate/Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: DTRX Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: DTRX Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: DTRX Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Daylight Savings Time Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Device Interconnection Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Dial Tone - Discriminating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

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Dictation Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 DID/Dial-in/Tie Intercepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Digit Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Direct-in Lines (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Direct Station Page/Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Direct Station Select (DSS) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Direct Station Select/Busy Lamp Field (DSS/BLF). . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct Station Select/Busy Lamp Field (DSS/BLF) Call Pickup . . . . . . . . . . . . . . . . 149 Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit. . . . . . . . . . . . . . . 149 Direct to ARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Disconnect Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Display Caller ID on Non-Prime Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Display Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Do Not Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 DTMF-To-Rotary Dial Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Emergency Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Emergency Calls (911) - Detection and Reporting to Attendant Consoles. . . . . . . . 150 Emergency Calls (911) - Detection and Reporting to Display Sets . . . . . . . . . . . . . 151 Emergency Calls (911) - Reporting to PSAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Expensive Route Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Flash - Calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Flash Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Flash Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Flash For Dial 0 (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Flash For Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Flash Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Forward Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Handset Receiver Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Handsfree Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Handsfree Answerback to a Directed Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Headset Mode Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Headset Operation (Amplified Headset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Headset User Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Headset with In-Line Switch Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Holiday Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Hotel/Motel (Lodging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Hotel/Motel - Attendant Console Guest Room Softkey. . . . . . . . . . . . . . . . . . . . . . . 159 Hotel/Motel - Attendant Message Register Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hotel/Motel - Attendant Message Waiting Setup and Cancel. . . . . . . . . . . . . . . . . . 160 Hotel/Motel - Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hotel/Motel - Audit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Hotel/Motel - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Hotel/Motel - Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

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Hotel/Motel - Call Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Hotel/Motel - Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Hotel/Motel - CLASS (station side) for Analog Telephones . . . . . . . . . . . . . . . . . . . 162 Hotel/Motel - Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Hotel/Motel - Front Desk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Guest Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Guest Room Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Guest Room SUPERSET Key Programming . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Guest Room Update Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Guest Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - House Statistics Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - Internal Number Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - Maid in Room Status Display - SUPERSET Display Telephones. . . . 164 Hotel/Motel - Message Lamp Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - Message Register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Hotel/Motel - Multi-user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Hotel/Motel - Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Hotel/Motel - Property Management System (PMS) . . . . . . . . . . . . . . . . . . . . . . . . 166 Hotel/Motel - Room Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Hotel/Motel - Room Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Hotel/Motel - Room Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Hotel/Motel - Room Status Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Hotel/Motel - Room Types and Room Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Hotel/Motel - Single Line Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Hotel/Motel - Suite Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Illegal Access Intercept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Inhibit Trunk Ring-Me-Back During Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Intercept To Recorded Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Internal Number Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Inward Restriction (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Language Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Last Party Receives Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Line Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Line Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Line Types and Appearances for SUPERSET Telephones . . . . . . . . . . . . . . . . . . . 172 Line Appearance Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Lockout Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Logical Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Manual Line (Dial 0 Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Messaging - Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Messaging - Call Me Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Meter Pulse Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 MILINK Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 MITEL Application Interface (MAI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 MITEL Network Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Moving Stations and SUPERSET Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Multi-Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Music-on-Hold (MOH). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

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Music from an ONS Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Never a Consultee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Never a Forwardee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 New Call Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 NI3 Calling Name Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Night Bells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Night/Day Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Night Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Night Services Flexibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Node Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Non-Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Numbering Plan Flexibility (Conflict Dialing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Off-Hook Alarm to Display Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Off-Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Off Premises Extension (OPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Originate Only Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Overlap Outpulsing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Override (Intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 ONS Positive Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 ONS Ring Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Paging - PA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Paging -Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Paging - PA and Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Parallel Connection of Industry-Standard Telephones . . . . . . . . . . . . . . . . . . . . . . . 181 Personal Speed Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Pickup - Local and Directed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 PRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Printer/Terminal Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Priority Dial 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Privacy Enable/Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Programmable Key Module (PKM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 RAD Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Receive Only Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Remote LAN Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Resale Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Ringer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Ringing - Discriminating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Ringing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Ringing Time-Out (Final Ringback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Satellite PBX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Secretarial Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Speak@Ease Support (Mitel Networks 6500 Speech-Enabled Applications) . . . . . 186 Speaker Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Speed Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

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Subattendant - Basic Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Subattendant - Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Subattendant - Abbreviated Dial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Call Forward Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Calls Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Date and Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Listed Directory Number (LDN) Keys. . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Station DND Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

SUPERSET 3DN and SUPERSET 4DN Auto-Answer For Directed Page Calls . . . 191

SUPERSET 3DN and SUPERSET 4DN Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

SUPERSET LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Swap (Trade Calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Swap Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

System Fail Transfer (SFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

System Identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

System ID Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Tandem Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

TAPI Support Over DNIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Toll Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tone Demonstration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tone Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Traffic Measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Transfer Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Transfer Security (Recall). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Answer From Any Station (TAFAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Circuit Descriptor Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Operation - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Operation - Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Non-Dial-in CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Tie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Support - CO (LS/GS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Support - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - E&M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Vacant Number Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Whisper Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Feature Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Purchasable System Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

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Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Maintenance Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Alarm Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Alarm LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Alarm Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Copy Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Customer Data Entry (CDE) Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Device Error Analysis Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Device Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Remote Maintenance Administration and Test (RMATS) Access . . . . . . . . . . . . . . . . 209 Remote Printing of CDE Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Remote Software Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Remove from Service, Return to Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Show, Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Show, Set System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 SUPERSET Firmware Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 System Logging Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Test Line Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Maintenance Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Maintenance Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 RS-232 Maintenance Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Diagnostic Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Types of Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Database Installation and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Database Storage on Loss of Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Feature Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Tone Plan Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Traffic and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Traffic Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Grade of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Traffic Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Receiver Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 SX-200 SPINE CLASS Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

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Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

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Product Overview

The SX-200 EL and SX-200 ML systems are a microprocessor-controlled telephone system that handles both voice and data switching. The system hardware is electrically compatible with most

•Single line telephones

•Mitel Networks digital sets

•Key telephone systems

•System telephone systems

•Central office exchanges

•ISDN Networks.

History

The SX-200 system was first developed in 1977 using leading-edge technology from Mitel Semiconductor Division. MITEL customers worldwide participated in its definition.

The SX-200 system was introduced with a feature-rich package - Generic 202. Building on the phenomenal success of the SX-200 PBX, MITEL introduced software and hardware enhancements at the rate of one a year.

Responding to demands for digital technology, in 1985 MITEL introduced the SX-200 DIGITAL PBX as both a migration path for existing SX-200 users and a communications solution for new customers. Most features are fully compatible with the first SX-200 system shipped in 1978. No wonder almost every major telephone company in the world has standardized on the SX-200 family of products!

As an extension of the powerful SX-200, the SX-200 DIGITAL PBX provided a migration path unmatched by any other manufacturer. This, combined with the fact that it could be competitively installed for customers requiring between 40 and 400 lines made the system a logical choice for any small-to-medium-size business.

In 1986, MITEL continued its commitment to meeting customer needs by launching the first fully digital version of the SX-200 DIGITAL system. This system opened the door to a range of applications available with digital technology for new users under 250 lines. The system incorporated custom silicon developed by MITEL, including the DX Chip, (used in the digital switching matrix), and filter codecs (used to convert analog signals to digital PCM format and vice versa).

In 1988, the 672-port system was introduced as an expansion for existing 250-line systems, and for new customers needing up to 500 lines.

Generic 1003 software, introduced at the same time, offered advanced business features such as modem pooling and DATASETs capable of synchronous/asynchronous transmission. In addition, MITEL introduced one of the most flexible ACD Telemarketing packages available.

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Generic 1004 software was introduced in 1990, delivering an office package that supports Key System functionality for companies that were interested in having a departmental key system application within their PBX environment. A Front Desk terminal provides a low-cost alternative to a PMS for smaller Hotel/Motel operators. As well it offers Enhanced Subattendant features.

The SX-200 LIGHT PBX and LIGHTWARE 15 software was introduced in 1991, responding to the need for fiber optic technology. At the same time, the SUPERSET 400 series telephones were delivered. This series consists of the SUPERSET 401+, SUPERSET 401, SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones. The sets are compatible with both the SX-200 LIGHT and SX-200 DIGITAL PBXs. The MILINK® Data Module was designed to be placed under the multiline SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones. Similar to the DATASETS introduced with Generic 1003, the MILINK Data Module provides asynchronous transmission. LIGHTWARE 15 also includes ISDN interface capability, DTMF Automatic Number Identification (ANI) and DTMF Dialed Number Identification Service (DNIS). The Programmable Key Module (PKM) was introduced in later versions of LIGHTWARE 15, providing SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones with 30 additional personal keys.

The first SX-200 ML PBX, SX-200 ML (FD), was developed using the same vertical cabinet of the SX-200 LIGHT PBX and modifiying it to include the system main control. The result was a fiber distributed (FD) single cabinet, 96 port PBX.

LIGHTWARE 16 software was released in 1995 and it introduced the SX-200 SPINE, a peripheral bay containing a peripheral control module, a power module, Loop Start (LS) trunks and LS/CLASS II modules, ONS, DNIC and CLASS modules. The 48 port SX-200 SPINE, fiber optically connected, can be located up to 1006 metres (3300 feet) from the control cabinet.

Release 1.1 of the SX-200 ML PBX provided the SX-200 ML (FD) with an option of a second cabinet or bay. The second cabinet could be a 96 port peripheral cabinet, a 24 or 48 port SPINE, or an ISDN Network Gateway.

LIGHTWARE 17 software was released with the SX-200 ML (RM) and the SX-200 EL PBX. The SX-200 ML system is housed in a horizontal, rack mounted (RM) cabinet and has the same two cabinet limit as the SX-200 ML (FD) PBX. The SX-200 EL is also housed in the horizontal, rack mounted cabinet but supports six peripheral bays. Other features include: a new family of DNIC-based SUPERSET 4000-series telephones, a centralized voice mail, centralized attendant, enhanced paging for key system telephones, interface units that connect programmable key modules to the SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone, the DSS/BLF (Direct Station Select/Busy Lamp Field) interface unit that connects programmable key modules to an attendant console.

The SX-200 EL and the SX-200 ML systems also offer an access interface to the ISDN Network.This interface is provided by the ISDN Network Gateway peripheral node and the PRI card that installs within the SX-200 ELx cabinet Rev. 4.4 or greater. ISDN provides an international standard for voice, data, and signaling with end-to-end digital compatability worldwide, regardless of where the telephone terminal is located - in an office or in the home.

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LIGHTWARE 18 software was released in the year 2000. Release 1.0 primarily introduced new software features. Release 2.0 is mostly hardware. LIGHTWARE 18 Release 2.0 introduces the BCC III, the BRI card, the ONS/CLASS Line card, the Control Triple CIM card, and the Peripheral Interface Module Carrier card. The BCC III provides extra processing power and holds a DSP module (single) that gives DTMF receivers, Record a Call conference bridges and CLASS generator resources, and a T1/E1 module that provides T1/D4 connectivity, CSU and ESF functionality at a reduced cost. Customers are also delighted with the introduction of the Copper Interface Module (CIM). Not every system requires fiber; the CIM offers you a cost-reduction with a co-located system.

LIGHTWARE 19 software released in 2001 provides functionality with Q.SIG that places the SX-200 system into a branch office network with the MITEL SX-2000 LIGHT system. This major leap is an exciting one for the SX-200 EL/ML system.

LIGHTWARE 19 Release 3.0 brings the cost-saving benefits of Voice over IP (VoIP) technology to the SX-200 EL. The Mitel Networks SX-200 IP Node addresses the IP telephony requirements of

•Small to medium enterprises

•Corporate enterprises with branch offices and teleworkers.

The SX-200 EL supports up to two SX-200 IP Nodes and 120 IP telephones in LIGHTWARE 19 Release 3.0.

The SX-200 family provide a rich foundation of features and a sound digital architecture which allows for even further enhancements in the areas of networking, data handling, applications processing, and, of course, telephony. Most of these enhancements are compatible with every SX-200 system ever produced. Feature enhancements are straightforward with flash memory card upgrades or remote down loads of system software, while new hardware for data interfaces comes in the form of plug-in circuit cards.

MITEL, now named Mitel Networks, has continued to produce enhancements since 1978. The SX-200 EL now offers the customer 768 ports (672 physical ports) with a maximum of 650 lines. The systems will evolve with your needs, in one continuous migration plan. This means that you can buy what you need today, knowing that the SX-200 family will always meet your needs. The SX-200 systems are designed to provide “Communications Answers That Work . . . For You.”

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The Theme - Flexibility, Reliability, Usability

The SX-200 EL and SX-200 ML systems are advanced microprocessor-control telephone systems that meets the three key customer requirements for installations of up to 650 telephones:

•Flexibility

•Reliability

•Usability.

By designing the SX-200 EL and the SX-200 ML systems for maximum flexibility, we give you the capability of tailoring your system to meet your communications needs. If you are starting a new business, or if your existing telephone system fails to meet your requirements, you can install a completely new SX-200 EL system or SX-200 ML system. If you are among the customers with an installed SX-200 system, you can upgrade your system to the latest technology while protecting your investment in cabinets, building wiring, telephones, and line and trunk circuit cards. Whether a new installation or an upgrade, you can choose the system features and services you need today, with the assurance that you can expand the system at any time in the future.

In today’s information-oriented world, every business is concerned with the reliability of its communications system. The SX-200 EL and SX-200 ML systems continue the MITEL tradition of building a solid reliable product backed by our commitment to customer service. The system is designed to operate reliably in a typical business environment. No expensive equipment room or air conditioning is required. If problems should arise, built-in diagnostics and service aids assist the maintainer in quickly isolating and repairing the fault.

Usability is critical. A communications system is cost-effective only if users are able to access the features. The SX-200 EL and the SX-200 ML systems continue the philosophy of designing easy-to-use, highly functional telephone sets that are fully integrated with the features available on the system. And to ensure that we take care of your communications needs today and into the future, the latest series of voice and data sets conform to the evolving ISDN “U” interface standard.

As an introduction to the SX-200 EL and the SX-200 ML system, this guide outlines the various types of features, applications, and services available on the system, the major call management facilities that contribute to the system’s flexibility and ease of use, the voice and data peripheral devices that can be connected to the system, and the hardware configurations that allow you to tailor the system to your needs.

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Product Overview

SX-200 EL System

The SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes.

The SX-200 EL System has the following characteristics:

•Main Control Card IIIEL (MCCIIIEL) or Main Control Card IIIELx (MCCIIIELx)

•Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and depending on the configuration, a maximum of two of the following carrier cards: Control Triple FIM Carrier Card, Control Dual FIM Carrier Card, Control Triple CIM Card

•ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, Digital Line card, and T1 card

•Maximum of 96 physical ports using a single cabinet

•Maximum of six Peripheral cabinets, two SX-200 IP Nodes, six SPINE Bays, or six ISDN Bays

•Maximum of 672 physical ports in the system

•Requires LIGHTWARE 17 or greater software. To support the SX-200 IP Node, you must have LIGHTWARE 19 Release 3.0 or greater software.

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The six peripheral bays can be SX-200 peripheral cabinets, SX-200 LIGHT peripheral cabinets, SX-200 IP Nodes (requires the MCC IIIELx), SPINE bays, or ISDN bays (A SPINE bay configured as bay 7 requires the MCC IIIELx). The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet or a peripheral cabinet.

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SX-200 ML System

The SX-200 ML system can support up to one peripheral bay or cabinet.

The SX-200 ML System has the following characteristics:

•Main Control Card IIIML (MCCIIIML)

•Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and a Control Dual FIM Carrier Card or a Control Triple CIM Card ( if expanding beyond the single cabinet)

•ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, and T1 card

•Maximum of 96 physical ports using a single cabinet

•Maximum of one peripheral cabinet, SPINE bay or ISDN bay

•Maximum of 192 physical ports with a peripheral bay

•Requires LIGHTWARE 17 or greater software

The one peripheral bay can be a SX-200 peripheral cabinet, SX-200 LIGHT peripheral cabinet, SPINE bay, or ISDN bay. The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet.

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SX-200 ELx Cabinet

The SX-200 EL and the SX-200 ML system use the same rack mount (RM) horizontal cabinet, the SX-200 ELx cabinet (PN 9109-600-002-NA), for the control cabinet and for the peripheral cabinet.

The horizontal cabinet can be mounted in a standard 19" rack, or they can be stacked. The cabinet is plastic and plexiglass. The door on the cabinet allows the system administrator to see the system status at a glance. The control cabinet and the peripheral bays are linked by fibre or copper cables.

Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1J4 for the peripheral interface cards), three RJ-45 connectors (J5 and J6 for T1 trunks and J7 for a system fail transfer control port), a printer port, a grounding connector, a maintenance port, and two RS-232 connectors (J10 and J11 for the PRI maintenance).

The SX-200 ELx cabinet supports 12 card slots: eight slots support line and trunk cards, and four support the control cards and the FIM or CIM carrier cards. The cabinet can be configured as the control cabinet or as a peripheral cabinet. The SX-200 EL system using a MCCIIIELx card requires the SX-200 ELx cabinet in order to accommodate the three links to each cabinet.

The system requires an SX-200 ELx cabinet to support any of the following cards or functionality:

•BCC III card

•PRI card

•BRI card

•CLASS functionality of the ONS/CLASS Line card

•SX-200 IP Node

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SX-200 LIGHT Peripheral Cabinet

The SX-200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal. The cabinet contains one Bay Power Supply, one Bay Control Card (with attached Peripheral FIM Carrier plus FIM), and up to eight peripheral interface cards. The SX-200 LIGHT Peripheral Cabinet is shown below.

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SX-200 SPINE Peripheral Bay

The SX-200 SPINE Peripheral Bay is available as a single (6 slot) or dual (12 slot) configuration. Each SPINE Peripheral Bay contains one Power Module, and up to six peripheral modules. The first SPINE Peripheral Bay (SPINE A) also contains a Control Module II (with FIM). There are limitations regarding the ONS modules. If there are three ONS modules installed in SPINE A, no other modules may be installed on that SPINE.

The SPINE Peripheral Bay can be located up to 1 km from the control node.

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SX-200 IP Node

The SX-200 IP Node brings Voice over IP (VoIP) capabilities to the SX-200 EL. The SX-200 IP Node addresses the LAN-based telephony requirements of small to medium enterprises and corporate enterprises with branch offices and teleworkers.

The SX-200 EL system supports up to 120 IP telephones. You can connect up to 60 IP phones to each SX-200 IP Node and up to two SX-200 IP Nodes per SX-200 EL system. Each SX-200 IP Node supports up to 24 IP phones with voice compression.

The SX-200 IP Node offers customers

•Reduced telecommunication costs and related support costs

•The flexibility of LAN-based telephony combined with the feature-rich, reliable and proven performance of the SX-200 EL

•Easy integration with existing circuit-switched telephony network and IP devices

•Fast installation of IP components in an existing SX-200 EL system

•The same easy-to-use functionality delivered by Mitel Networks DNIC phones

•An easy path for migrating your business communications to LAN-based telephony.

Your business can now gain these benefits and many others offered by the robust performance of an Internet-enabled SX-200 EL.

The SX-200 IP Node requires the following SX-200 system hardware:

•An SX-200 ELx Controller, page 8

•One or two Control Triple CIM Cards

•One Bay Control Card III for each SX-200 system.

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SX-200 EL/ML Peripheral Devices

The SX-200 EL and the SX-200 ML offer a wide range of peripheral devices to meet the voice and data switching needs of virtually all small to medium enterprises. The SX-200 EL now offers Voice over IP functionality and adds new IP phones and conference units to its long list of supported peripherals. Both the SX-200 ML and the SX-200 EL continue to support the highly successful SUPERSET line of telephones.

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Voice Capabilities

The SX-200 EL interfaces to analog, digital, and IP peripheral devices. The SX-200 ML system interfaces to analog and digital peripheral devices. Peripheral devices for voice communications include, but are not limited to, the following sets.

IP Peripherals (SX-200 EL only):

Mitel Networks 5010 IP Phone: The Mitel Networks 5010 IP phone is a multi-line IP telephone. In addition to its 10 fixed function keys, the 5010 IP phone has six keys that you can program as Speed Call keys, Feature Access keys, or Line Appearances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5020 IP Phone: The Mitel Networks 5020 IP phone is a multi-line IP telephone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. One key must be reserved for the prime line. Above the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys. The display comes with or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and a Microphone key, both with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The 5020 IP phone offers half-duplex functionality with the speaker phone.

Mitel Networks 5215 IP Phone: The Mitel Networks 5215 IP phone is a multi-line IP phone. In addition to its 10 fixed function keys, the 5215 IP phone has six keys that can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5220 IP Phone: The Mitel Networks 5220 IP phone is a multi-line IP phone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. One key must be reserved for the prime line. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and a Microphone key, both with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. The 5220 IP phone offers half-duplex functionality with the speaker phone.

Mitel Networks 5305 IP Office Conference Unit: The Mitel Networks 5305 IP Office Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters). The 5305 IP Conference Unit package includes a speaker unit and a side control unit. An optional mouse controller is available.

Mitel Networks 5310 IP Board Room Conference Unit: The Mitel Networks 5310 IP Board Room Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and

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connects to the phone’s headset port. This unit is designed for optimal performance in a room that measures 15 feet by 25 feet (4.5 meters by 7.6 meters). The 5310 IP Conference Unit package includes a 5020 IP Phone, a speaker unit, and a side control unit. An optional mouse controller is available.

Mitel Networks 5410 Programmable Key Module: The Mitel Networks 5410 Programmable Key Module (PKM) provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.The 5410 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones.

Mitel Networks 5415 Programmable Key Module: The Mitel Networks 5415 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The keys can be programmed through the phone. The 5415 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5415 PKMs, which together provide a total of 96 additional feature keys.

Standard Telephones:

Industry-standard rotary dial and DTMF telephones are supported; ONS and OPS lines provide an interface to the bay for these sets. The rotary telephone is not supported on the SX-200 SPINE.

SUPERSET 4001 Telephone: The SUPERSET 4001 telephone is a single-line digital telephone. It has a Flash key, a Message key, a Hold/Retrieve key, seven Speed Dial keys, a hold lamp, and a message indicator lamp, as well as keys for adjusting the ringer and handset receiver volume. On incoming calls, the message lamp flashes in cadence with ringing of the set.

SUPERSET 4015 Telephone: The SUPERSET 4015 telephone is a multi-line digital telephone. In addition to its 10 fixed function keys, the SUPERSET 4015 has six keys that can be programmed as Speed Call keys, Feature Access keys or Line Appearances. The set also has a Message key and Microphone key with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

SUPERSET 4025 Telephone: The SUPERSET 4025 is a multi-line digital telephone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. One key must be reserved for the prime line. Above the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys. The display comes with backlighting or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

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SUPERSET 4090 Telephone: The SUPERSET 4090 telephone is a digital cordless telephone equipped with a backup battery charging system and an extra battery. A belt clip and a wall-mounting adapter are also included. The SUPERSET 4090 cordless may be used with another 4000 Series set. You can set up Call Forward on the desk phone to send calls to the SUPERSET 4090 when you are away from your desk. You can also use a line appearance key on the SUPERSET 4090 to answer calls to the Prime Line on your desk phone.

SUPERSET 4125 Telephone: The SUPERSET 4125 telephone is similar to the SUPERSET 4025 telephone. The difference between the two is that the SUPERSET 4125 can be connected to a PC. The SUPERSET 4125 has a built-in RS-232 serial port to accomodate the connection to a PC serial port.

The SUPERSET 4125 telephone, like the SUPERSET 4025 telephone, has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. Above the 14 programmable keys are a backlit, 2x20 alphanumeric bitmap graphics display and three softkeys. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. The set also has a headset jack that allows the user to have a headset and handset plugged in at the same time. The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

SUPERSET 4150 Telephone: The SUPERSET 4150 telephone is a multi-line digital telephone that provides advanced telephony features and connectivity to a computer. A built-in RS-232 serial port accomodates the connection to a PC serial port. The SUPERSET 4150 has 14 keys that can be programmed as Speed Call keys or Line Appearances. One key must be reserved for the prime line. A backlit, alphanumeric display with six touch-sensitive softkey areas allows users to select call handling features easily. On incoming calls, the message lamp flashes in cadence with ringing of the set. The SUPERSET 4150 also offers full-duplex speaker functionality when the power adapter is connected to the set.

Note: The SUPERSET 400 series telephones have been discontinued, however they are still supported by the SX-200 system.

Attendant Console: The system supports three types of Attendant consoles; the LCD Console, the SUPERCONSOLE 1000® Attendant Console, and the SUPERSET 7000 Attendant Console. The LCD Console interfaces to a console module on the Universal Card, while the SUPERCONSOLE 1000 and SUPERSET 7000 Attendant consoles interface by one pair wiring to a DNIC circuit on a Digital Line Card.

Programmable Key Modules: Two types of Programmable Key Modules are available: the Mitel Networks Programmable Key Module 12 PKM 12) and the Mitel Networks Programmable Key Module 48 (PKM 48). The PKM 12 provides 12 additional keys and line status displays to SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephones. Only one PKM 12 can be attached to the telephone. The PKM 48 provides 48 additional keys and line status displays to an attendant console or to SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephones. Up to two PKM 48 devices may be attached to the telephone or to an attendant console. Flash rates for the indicators are the same as on its associated telephone.

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Notes:

1. The SUPERSET PKM has been discontinued but is still supported on the SX-200 system. This PKM provided 30 additional keys and line status displays to a SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephone. Up to three PKMs could be attached to a telephone.

2.The SUPERSET DSS Module has also been discontinued but is still supported. This module provided a 32-position Busy Lamp Field and a 32-key direct station select keypad for the associated SUPERSET telephone.

Interface Modules: Two types of interface modules are available. SUPERSET Interface Module 1 (SIM1) interfaces a PKM 12 or up to two PKM 48 devices with a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone. SUPERSET Interface Module 2 (SIM2) interfaces a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone with a PKM 12 or up to two PKM 48 devices and an analog device, such as a telephone set, modem, or FAX machine. Both interface modules are installed in the base of a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone.

Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit: This unit interfaces up to two programmable key modules (PKM 48 devices) with an attendant console. Each PKM 48 provides the attendant console user with 48 DSS/BLF keys. Note that the SUPERCONSOLE 1000 with the back-lit display does not require this interface unit.

DNIC Music-on-Hold/Paging Unit: The DNIC Music-on-Hold/Paging Unit (DMP) can be wall-mounted next to the PBX. It is powered by the system, and does not require a separate power source. A single 25 pair amphenol connects to the PBX via the main distribution frame. A single LED indicator provides basic status information. The DMP interfaces a standard DNIC port to the following external equipment:

•External music source for Music-on-Hold

•External paging amplifier (with or without answerback capability)

•Up to two night bells

•An external alarm.

Voice Mail Products: The NuPoint Messenger™ voice processor works in conjunction with your telephone to provide an effective and efficient communications tool. With it, you can use any multi-tone telephone to send and receive recorded messages at any time, anywhere in the world. In the office, NuPoint Messenger makes sure you don’t miss calls. Your telephone is always answered with your personal message, even if you aren’t available. You have the option of asking callers to leave a message, or giving them the name of someone else to contact.

The Mitel Networks 6500 Speech Enabled Applications is a PC based, speech recognition application that allows SUPERSET 420, SUPERSET 430, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephone users to place a call to a specific person or department based on spoken commands or use speech to listen to and manage their messages, appointments, meetings, and tasks within Microsoft Outlook.

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