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Get Started Guide
Mitel 3000
Getting Started Guide
Table of Contents |
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GUIDE TO SYSTEM DOCUMENTATION...................................................................................................... |
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Getting Started Guide................................................................................................................................. |
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Phone Quick Reference Guide ................................................................................................................. |
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Administrator’s Manual............................................................................................................................... |
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Broadband Module Manual ....................................................................................................................... |
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IP Phone Quick Reference Guide ............................................................................................................ |
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Documentation CD ..................................................................................................................................... |
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SYSTEM DESCRIPTION .................................................................................................................................. |
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System Options........................................................................................................................................... |
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System Programming Notes ..................................................................................................................... |
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Eight key Feature Phone layout................................................................................................................ |
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Sixteen Feature Phone (with 32 key Console) ....................................................................................... |
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Explanation of Symbols in this Guide ...................................................................................................... |
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SYSTEM PROGRAMMING .............................................................................................................................. |
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Accessing the System Programming....................................................................................................... |
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PROGRAMMING SYSTEM TIME & DATE.................................................................................................... |
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CONFIGURING A GROUP (RING/HUNT GROUP)...................................................................................... |
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Configuring a Group & Assigning extensions ......................................................................................... |
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Configuring a Group & Assigning extensions [continued]..................................................................... |
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Mapping Incoming Calls to a Group [From a Network line]................................................................ |
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Mapping Incoming Calls to a Group [From an MSN or DDI] .............................................................. |
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CONFIGURING CALL RESTRICTION RULES .......................................................................................... |
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Call Restriction and Tables...................................................................................................................... |
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Setting up Call Restriction Tables .......................................................................................................... |
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Assigning the Rules to Extensions......................................................................................................... |
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CONFIGURING NIGHT & WEEKEND SERVICE ....................................................................................... |
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SYSTEM PASSWORD .................................................................................................................................... |
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Viewing Extension Passwords................................................................................................................ |
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VOICE MAIL...................................................................................................................................................... |
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Configuring the System Voice Mailbox.................................................................................................. |
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Enabling the System Voice Mailbox....................................................................................................... |
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Assigning Voice Mail extensions ............................................................................................................ |
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Assigning Voice Mail capacities.............................................................................................................. |
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AUTO ATTENDANT ........................................................................................................................................ |
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DIRECTORY SERVICES ................................................................................................................................ |
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Activating the Simple Directory Service................................................................................................. |
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Dial Name Directory Service Programming .......................................................................................... |
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Turning the Service on and Programming the Directory Table.......................................................... |
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SPEED-DIAL NUMBERS................................................................................................................................ |
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Programming Personal Speed-Dial numbers ....................................................................................... |
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Programming System Speed-Dial numbers ......................................................................................... |
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POWER FAILURE OPERATION................................................................................................................... |
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Battery Backup Unit (BBU)...................................................................................................................... |
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Digital Systems.......................................................................................................................................... |
25 |
Mitel 3000 |
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Getting Started Guide |
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SYSTEMS POPULATED WITH DIGITAL (ISDN) LINES ONLY WILL NOT OPERATE IN |
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POWER FAIL MODE. THESE SYSTEMS MUST BE INSTALLED WITH THE OPTIONAL |
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BATTERY BACK UP UNIT OR AN AUXILIARY UNINTERRUPTIBLE POWER SUPPLY |
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(UPS)EXTENSION SETTINGS ...................................................................................................................... |
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EXTENSION SETTINGS................................................................................................................................. |
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Extension Name & Settings..................................................................................................................... |
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Additional Extension Settings.................................................................................................................. |
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NUMBERING PLAN ........................................................................................................................................ |
29 |
PC MAINTENANCE AND PROGRAMMING SOFTWARE (LOCAL VERSION)................................... |
31 |
Mitel 3000
Getting Started Guide
Guide to System Documentation
The Mitel 3000 is provided with the following range of documentation:
Getting Started Guide
Provides overview of System Programming and Key Features
The Getting Started Guide takes the user through key system programming and enables the user to modify basic system configurations to suit their customer’s business requirements. In addition, it allows a designated Administrator to configure the system, through key settings and programming elements, enabling a tailored business solution.
Phone Quick Reference Guide
Provides Quick Reference to Key System Features
The Quick Reference Guide is supplied to each telephone each user. It gives basic instructions on how to operate features on Feature Phones and standard telephones.
Administrator’s Manual
Provides complete detail on System Programming and Features
The Administrator’s Manual is provided on a CD that is supplied with every Mitel 3000 System. This manual provides detailed information on System Programming, Administration and Usage, and provides the system Installer or Administrator with information on configuration of advanced system features.
Broadband Module Manual
Provides complete detail on Broadband Module Programming and Usage
The Broadband Module Manual is provided with each Mitel 3000 Broadband Module Manual, covering Programming, Administration and Usage of the module. It provides the designated Installer or Administrator with information on configuration of advanced system features.
IP Phone Quick Reference Guide
Provides Quick Reference to IP Phone Features
The Quick Reference Guide is supplied on the Documentation CD of your Mitel 3000 system. It gives instructions on how to install and operate features on the Mitel 5330 IP phone.
Documentation CD
The Documentation CD contains PDF files of the Getting Started Guide, Administrator’s Manual, Phone Quick Reference Guide, Broadband Module Manual, IP 5330 Phone Quick Reference Guide , Essential Programming Guide, Quick Voice Mail Access Card, Installation and Maintenance Guide, MPS application (Maintenance and Programming Software) and personal system phone label templates.
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Mitel 3000
Getting Started Guide
System description
•The Mitel 3000 is an integrated communications system. It supports all your voice call needs as well as an optional integrated data solution that allows multiple simultaneous Internet sessions.
•The Mitel 3000 can accommodate up to 16 PSTN lines or 8 ISDN Basic Rate Access with up to 40 extensions and 12 IP access points that can be used as IP extensions and/or VoIP trunks.
System Options
The following options are available for the Mitel 3000:
•Additional Extensions Modules each containing 8 extra Extension ports.
•Additional Digital or Analogue Line Modules to a maximum of 16 lines
•Additional ISDN Primary Rate Module to a maximum of 30 channels
•Broadband Module for shared High Speed Internet Connections
•Optional Voice Mail Module for professional voice services
•Optional Battery Back Up Module for full system operation in power fail
•Music on Hold Module for connecting external Music on Hold.
•4110 Full duplex Featurephone with full Menu Display, Handsfree Operation and 8 Programmable keys
•4120 Full duplex Featurephone with full Backlit Menu Display, Handsfree Operation and 16 Programmable keys.
•DSS Console providing an additional 32 Programmable Keys when used in conjunction with the 4120 Featurephone.
•Door Station to facilitate visitor introduction
•Hospitality software option for customers that either have a hotel or guesthouses or any business that needs to bill individual clients.
System Programming Notes
The Mitel 3000 may be programmed from either a Feature Phone or from a PC running the Maintenance and Programming Software (MPS) application included on the CD supplied with your system. This guide outlines the key elements of System Programming from the Feature Phones only.
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Mitel 3000
Getting Started Guide
Eight key Feature Phone layout
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Mute key |
Speaker key/light |
Volume keys |
4 Function keys: |
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Hold |
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Program |
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Message |
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Handset |
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Directory |
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Message |
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Waiting/Ringing |
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Indicator |
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Data socket and |
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Headset socket |
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Display keys |
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(underneath) |
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Scroll/Edit keys |
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Numeric keypad |
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Programmable Keys |
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Clear key |
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Sixteen Feature Phone (with 32 key Console)
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Mitel 3000
Getting Started Guide
Explanation of Symbols in this Guide
Specific symbols are used to define particular operations or to highlight important areas as follows:
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Caution |
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Programming key |
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Select function |
Scroll |
Scroll through menus |
System Programming
The system may only be programmed from one specific extension, by default this is configured as extension 20, but the programming position can be moved to any extension.
The System Programming is separated into three main blocks:
System |
covers aspects that affect operations across the complete system. |
Extension |
covers aspects that may be programmed per extension. |
Lines |
covers aspects which affect the Network connections, Incoming and Outgoing |
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Calls, and Least-Cost Routing configuration. |
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Mitel 3000
Getting Started Guide
Accessing the System Programming
Instruction |
Action |
Menu Display |
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From the Programming phone (ext. 20 by default) select the Programming key
---PHONE SETUP---
-Auto Answer
-Key Programming
-Headset Mode
Scroll through the menus to find [System Programming] and select the option
---PHONE SETUP---
-System Programming
-Background Music
-Exit
Enter Password |
1111 (default) |
-Enter System Password |
-Exit |
You are now in the Main Menu for System Programming and are presented with the following Sub Menus for Programming Options
Select Option -System -Extensions -Lines
The remainder of this document assumes that you have successfully navigated to the System Programming sub menu above.
Press the key 
for two seconds or hang up to exit the programming mode. Modified settings are saved automatically.
For more complex settings, please refer to the Administrator’s Manual provided on the CD-ROM packaged with your system.
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Mitel 3000
Getting Started Guide
Programming System Time & Date
Instruction |
Action |
Menu Display |
From the system programming |
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Select Option |
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-System |
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sub menu select [System] |
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-Extensions |
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-Lines |
Select [Time & Date] |
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Select Option |
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- Language |
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-Time And Date |
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-Change Password |
Enter Time [HHMM] |
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Set Time HHMM |
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-Confirm |
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-Exit |
Enter Date [MMDDYY] |
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Set Date MMDDYY |
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-Confirm |
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-Exit |
Note: The time and date settings are saved automatically, you are then returned to the main programming menu.
The time should be entered as 24 hour time. Eg 1:00 pm should be entered as 1300, and 1:00am should be entered as 0100,
The date should be entered as DDMMYY, eg 13th of March 2008 should be entered 130308..
6
Mitel 3000
Getting Started Guide
Configuring a Group (Ring/Hunt Group)
Configuring a Group & Assigning extensions
Instruction |
Action |
Menu Display |
From the system programming |
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Select Option |
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-System |
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sub menu select [Lines] |
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-Extensions |
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-Lines |
Select |
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Select Option |
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-Equipped Lines |
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[Group Programming] |
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-Group Programming |
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-Incoming Ringing |
Select the group to be programmed [Scroll if necessary]
Scroll
Select Group |
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◊ Group 1 |
Group 4 ◊ |
◊ Group 2 |
Group 5 ◊ |
◊ Group 3 |
Group 6 ◊ |
[To select a group(s), select the diamond next to it ]
Select the group type to be programmed
Select Group Type -Ring Group -Hunt Group
-Exit
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