Mitel 5215 User Manual

SIP USER and ADMINISTRATOR GUIDE

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

Mitel is a registered trademark of Mitel Networks Corporation. Internet Explorer is a trademark of Microsoft Corporation.

Netscape Navigator is a trademark of Netscape Communications Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

	Table of Contents
TABLE OF CONTENTS
WELCOME ................................................................................................................	1
Supporting Documentation...................................................................................................	2
Accessing the Web Configuration Tool online Help ........................................................................	2
Accessing Other Documentation .....................................................................................................	2
ABOUT SIP AND YOUR PHONE..............................................................................	3
User SIP Account.................................................................................................................	3
Administrative Mode.............................................................................................................	3
The 5215 IP Phone ..............................................................................................................	3
The 5220 IP Phone ..............................................................................................................	4
Elements of Your Phone ......................................................................................................	5
Accessories for Your Phone.................................................................................................	6
Headsets..........................................................................................................................................	6
Conference Units (5220 IP Phone only)..........................................................................................	6
GETTING STARTED .................................................................................................	7
Accessing Your Phone’s Features .......................................................................................	7
The Superkey Menu Interface .........................................................................................................	7
The Web Configuration Tool............................................................................................................	7
Menu Item Selection ............................................................................................................	8
Entering Numbers and Letters .............................................................................................	8
5215 IP Phone .................................................................................................................................	8
5220 IP Phone .................................................................................................................................	8
Passwords............................................................................................................................	9
Phone Passwords............................................................................................................................	9
Web Configuration Tool Passwords ..............................................................................................	10
Call Encryption Indicator ....................................................................................................	10
Tips for Your Comfort and Safety.......................................................................................	10
Don’t Cradle the Handset ..............................................................................................................	10
Protect your Hearing......................................................................................................................	11
Adjust the Viewing Angle of Your Phone.......................................................................................	11
CUSTOMIZING YOUR PHONE ...............................................................................	12
Ringer Volume and Pitch ...................................................................................................	12
Adjusting Ringer Volume ...............................................................................................................	12
Adjusting Ringer Volume During an Incoming Call .......................................................................	12
Adjusting Ringer Pitch ...................................................................................................................	13

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5215 and 5220 IP Phone SIP User and Administrator Guide
Handset Receiver Volume .................................................................................................	13
Adjusting Handset Receiver Volume.............................................................................................	13
Speaker Volume.................................................................................................................	13
Adjusting Speaker Volume ............................................................................................................	13
Display Contrast.................................................................................................................	14
Adjusting Display Contrast ............................................................................................................	14
Programming/Modifying/Deleting Personal Keys...............................................................	14
Display Language ..............................................................................................................	14
Setting Display Language..............................................................................................................	14
MAKING AND ANSWERING CALLS......................................................................	15
Making Calls.......................................................................................................................	15
Dialing by Number .........................................................................................................................	15
Dialing by Name (5220 IP Phone only) .........................................................................................	16
Dialing by SIP URL or IP Address (5220 IP Phone only) ..............................................................	16
Using Redial ..................................................................................................................................	16
Answering Calls .................................................................................................................	16
Using the Handset, Headset or Speaker to Answer Calls.............................................................	17
Enabling/Disabling Auto Answer ...................................................................................................	17
CALL HANDLING....................................................................................................	18
Call Forward.......................................................................................................................	18
Programming Call Forward............................................................................................................	18
Enabling/Disabling Call Forward ...................................................................................................	19
Call Transfer.......................................................................................................................	19
Transferring a Call to an Unconnected Third Party .......................................................................	19
Transferring a Call to a Third Party Already on Hold.....................................................................	20
Call Waiting ........................................................................................................................	20
Answering a Waiting Call While on Another Call...........................................................................	20
Conference Call (Three-Way) ............................................................................................	20
Adding a Third Party to a Call in Progress ....................................................................................	20
Adding a Party On Hold to a Call in Progress ...............................................................................	21
Leaving a Conference Call ............................................................................................................	21
Hold....................................................................................................................................	21
Putting a Call on Hold....................................................................................................................	21
Retrieving a Call from Hold............................................................................................................	21
Changing On Hold Settings ...........................................................................................................	22
Messages - Advisory..........................................................................................................	22
Creating an Advisory Message......................................................................................................	22
Enabling/Disabling your Advisory Message ..................................................................................	22

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	Table of Contents
Messaging – Voice Mail .....................................................................................................	23
Accessing your Voice Mail Messages ...........................................................................................	23
USING ADVANCED FEATURES ............................................................................	24
Do Not Disturb....................................................................................................................	24
Enabling/Disabling Do Not Disturb ................................................................................................	24
Call Logs ............................................................................................................................	24
Viewing a Call Log Entry ...............................................................................................................	25
Deleting a Call Log Entry...............................................................................................................	25
Dialing a Call Log Entry .................................................................................................................	26
Handset, Handsfree and Headset Modes ..........................................................................	26
Switching Between Handset and Handsfree Modes .....................................................................	26
Switching Between Handset and Headset Modes ........................................................................	26
Switching Between Headset and Handsfree Modes .....................................................................	27
Muting a Call ......................................................................................................................	27
Enabling/Disabling Muting a Call...................................................................................................	27
Phone Book........................................................................................................................	27
Creating a Phone Book Entry ........................................................................................................	27
Modifying a Phone Book Entry ......................................................................................................	28
Deleting a Phone Book Entry ........................................................................................................	28
Making Calls from the Phone Book ...............................................................................................	29
Speed Dial..........................................................................................................................	29
Viewing a Speed Dial Key .............................................................................................................	29
Programming a Speed Dial Key ....................................................................................................	29
Editing a Speed Dial Key...............................................................................................................	30
Deleting a Speed Dial Key.............................................................................................................	31
Making Calls Using Speed Dial .....................................................................................................	31
Time and Date....................................................................................................................	31
Changing the Time and Date.........................................................................................................	31
ADMINISTRATOR TOOLS......................................................................................	33
Phone Passwords ..............................................................................................................	33
Changing Phone Passwords .........................................................................................................	34
Device Parameters.............................................................................................................	34
Viewing the Software Version and MAC Address .........................................................................	34
Protocols ............................................................................................................................	35
Enabling/Disabling Communication and Media Protocols.............................................................	35
User SIP Accounts .............................................................................................................	35
Configuring a User SIP Account....................................................................................................	36
Modifying the Display Name..........................................................................................................	36
Viewing a User Name....................................................................................................................	36

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5215 and 5220 IP Phone SIP User and Administrator Guide
View/Modify the Network Settings......................................................................................	36
Viewing the IP and MAC Addresses..............................................................................................	36
Modifying Network Settings ...........................................................................................................	36
Upgrade the Phone’s Firmware .........................................................................................	37
Viewing the Firmware Version.......................................................................................................	37
Upgrading the Firmware ................................................................................................................	37
Voice Mail...........................................................................................................................	38
Configuring Voice Mail...................................................................................................................	38
Daylight Savings ................................................................................................................	39
Adjusting Daylight Savings ............................................................................................................	39
Shared Line Keys...............................................................................................................	39
Programming Shared Line Keys....................................................................................................	39
Additional Settings .............................................................................................................	40
Configuration Files.........................................................................................................................	40
Hot Line .........................................................................................................................................	41
Media Configuration.......................................................................................................................	41
APPENDIX A — SUPERKEY MENU INTERFACE .................................................	42
Superkey Menu Interface Menus and Settings ..................................................................	42
APPENDIX B — CONFIGURING SIP SETTINGS IN THE BOOT PROGRAM .......	44
SIP Configuration Menus and Settings ..............................................................................	44
Network Settings in the Boot Program ...............................................................................	47
Modifying Network Settings in the Boot Program..........................................................................	47
Static Network Parameters in the Boot Program ...............................................................	47
Configuring Network Parameters in the Boot Program .................................................................	47
Hardware Settings in the Boot Program.............................................................................	48
Configuring Hardware Settings in the Boot Program ....................................................................	48
Firmware Upgrade in the Boot Program ............................................................................	49
Performing a Firmware Upgrade in the Boot Program ..................................................................	49
Phone Mode in the Boot Program......................................................................................	50
Changing the Phone Mode in the Boot Program...........................................................................	50
Factory Default Settings in the Boot Program....................................................................	51
Restoring Factory Default Settings in the Boot Program...............................................................	51
Firmware Versions in the Boot Program ............................................................................	51
Viewing Firmware Versions in the Boot Program..........................................................................	51
APPENDIX C — TROUBLESHOOTING .................................................................	52
Phones Working Behind a Non-SIP Compliant Router ......................................................	52
Phone Error Messages ......................................................................................................	53

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	Table of Contents
Maintenance Logs..............................................................................................................	54
Viewing Maintenance Logs............................................................................................................	54
Saving Maintenance Logs .............................................................................................................	54
Audio ..................................................................................................................................	54
Time and Date....................................................................................................................	54
Setting the Correct Time and Date on the Phone .........................................................................	54
Port Mirroring .....................................................................................................................	55
Enabling/Disabling Port Mirroring ..................................................................................................	55
Ping Test ............................................................................................................................	55
Pinging an IP Address ...................................................................................................................	55
DHCP Trace.......................................................................................................................	56
Performing a DHCP Trace.............................................................................................................	56
Diagnostics.........................................................................................................................	56
Performing a Diagnostics Test ......................................................................................................	56
GLOSSARY .............................................................................................................	57

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5215 and 5220 IP Phone SIP User and Administrator Guide

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Welcome

Welcome

This User and Administrator Guide contains information on how to configure and use your Mitel® 5215 IP Phone or Mitel 5220 IP Phone with Session Initiation Protocol (SIP).

This guide is organized as follows, with a glossary of acronyms at the end of the document:

•Welcome (this section): purpose of this User and Administrator Guide, and information on how to access supporting documentation, such as the Web Configuration Tool online Help.

•About SIP and Your Phone: information on SIP, and the 5215 and 5220 IP Phones, their features and supported accessories.

•Getting Started: information on how to access the Superkey Menu Interface and the Web Configuration Tool to program and use your phone’s features. Also, information on how to enter data on your SIP-supported phone, and password, call encryption and safety information.

•Customizing Your Phone: procedures on how to personalize your phone to meet your needs. For example, setting the display contrast and language.

•Making and Answering Calls: procedures on how to make and answer “regular” and SIP calls.

•Call Handling: information and procedures on how to handle calls. For example, forwarding and transferring calls, and setting an advisory message.

•Using Advanced Features: information and procedures on how to use the more advanced features, such as Do Not Disturb, Call Logs and Phone Book.

•Administrator Tools: information and procedures on how to use administrative features, such as configuring user SIP accounts, upgrading the phone’s firmware and modifying network settings in the main program. Also, information on administrator passwords.

•Appendix A — Superkey Menu Interface: overview of the Superkey Menu Interface that you use to program your phone’s features.

•Appendix B — Configuring SIP Settings in the Boot Program: overview of the boot program SIP configuration menus that the Administrator can use to configure a phone’s SIP settings.

•Appendix C — Troubleshooting: provides troubleshooting information.

•Glossary: definitions of acronyms found in this User and Administrator Guide.

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5215 and 5220 IP Phone SIP User and Administrator Guide

Supporting Documentation

Accessing the Web Configuration Tool online Help

As you will learn in Accessing Your Phone’s Features on page 7, you can use a web browser called the Web Configuration Tool to program and modify features on your phone. For information on how to use this tool, refer to the Web Configuration Tool online Help.

To access the Web Configuration Tool online Help:

1.Access the Web Configuration Tool home page (see Accessing the Web Configuration Tool on page 8).

2.Scroll to the bottom of the page.

3.In the left pane, click Help under Support. The Help page opens, presenting links to this guide and the user Web Configuration Tool online Help.

Note: If you have administrative privileges, you will have access to both the user and the administrator Web Configuration Tool online Help systems.

Accessing Other Documentation

To access other Mitel phone and peripheral documentation:

1.In your browser, go to www.mitel.com

2.Move your mouse pointer over Support, and then select Documentation Library.

3.From the drop-down list, select User Guides.

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About SIP and Your Phone

About SIP and Your Phone

The following Mitel IP Phones support SIP:

•5215 IP Phone

•5220 IP Phone.

In SIP mode, your 5215 or 5220 IP Phone becomes an intelligent SIP phone that manages its own call states and features. SIP uses the Internet to connect your 5215 or 5220 IP Phone to other SIP phones. To make a call you can dial by SIP URL or IP address. You can also make calls to phones on the Public Switched Telephone Network (PSTN), or “regular” phone network. In addition, if you have an account with a SIP Service Provider, you can dial by a user ID (Identification) name or extension number.

For information on how to program and modify features of your SIP-supported phone, refer to this guide and to the Web Configuration Tool online Help (see Supporting Documentation on page 2). For installation and wall-mounting information, refer to the Installation Guide packaged with your phone.

User SIP Account

To make a call by dialing a user ID name or extension number, you need a user name and password, and must be registered with a SIP Service Provider; otherwise, you can still use the phone, but will not be able to dial by user ID name or extension number. The Administrator usually configures SIP accounts.

Administrative Mode

Using the administrator user name and password, the Administrator can modify some settings such as network and SIP Service Provider information, and perform such tasks as a firmware upgrade. For more information, see Administrator Tools on page 33.

The 5215 IP Phone

The 5215 IP Phone has eight fixed-function keys, two arrow keys and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line. Other personal keys can be programmed as Speed Dial keys. In addition, your Administrator can program the remaining personal keys as Shared Line keys.

The 5215 IP Phone also offers a display-assisted selection of features, on-hook dialing and a large Message Waiting/Ringing Indicator.

For more key and feature information, see Elements of Your Phone on page 5.

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5215 and 5220 IP Phone SIP User and Administrator Guide

Figure 1: 5215 IP Phone

The 5220 IP Phone

The 5220 IP Phone has eight fixed-function keys, two arrow keys, three softkeys and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line. Other personal keys can be programmed as Speed Dial keys. In addition, your Administrator can program the remaining personal keys as Shared Line keys.

Your 5220 IP Phone also offers a display-assisted selection of features, on-hook dialing and a large Message Waiting/Ringer Indicator.

For more key and feature information, see Elements of Your Phone on page 5.

Figure 2: 5220 IP Phone

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About SIP and Your Phone

Elements of Your Phone

This section describes elements of your phone, and is organized in relation to the number call-outs (e.g. ) in Figures 1 and 2 (on page 4).

Display Screen

Provides a high-resolution, back-lit viewing area for ease of use. When the phone is idle, the time and date appear on the display screen. When using the Superkey Menu Interface, prompts and feature information appear on the display screen.

Message Waiting/Ringing Indicator

Flashes orange when you have a new message in your voice mailbox or an incoming call. The Message Waiting/Ringing Indicator is solid orange while the phone reboots.

Soft Keys (5220 IP Phone only)

Select associated commands listed on the bottom line of the display screen. These commands change dynamically depending on the modes of the operation and the menu currently displayed.

Fixed-function Keys

Give you access to the following phone functions:

•Superkey (blue): provides access to the phone's menus.

•Trans/Conf: initiates a call transfer or establishes a three-party conference call.

•Redial: calls the last number, name, SIP URL or IP address dialed.

•Message: provides access to your voice mailbox (optional).

•Hold (red): places the current call on hold.

•Cancel: ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level.

•Speaker: initiates a handsfree call, switches between handset and handsfree mode or disconnects a call while in handsfree mode.

•Microphone: toggles the microphone off and on. In handsfree mode, an orange light indicates that the microphone is on; therefore, your party hears you. In handset and headset mode, the microphone key acts like a Mute key, and an orange light indicates that the microphone is off; therefore, your party cannot hear you.

Arrow Keys

Adjust the volume of the handset, headset, speaker or ringer. When entering letters, these keys change character input from upper or lower case and vice versa. These keys are also used to change the display contrast, and to navigate through some menus when

programming the phone. In this guide, the arrow keys are represented by and .

Keypad

When making a call, used to enter the number, name, SIP URL or IP address you want to dial. When programming the 5215 or 5220 IP Phone, used to enter information. Depending

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5215 and 5220 IP Phone SIP User and Administrator Guide

on the context, lets you enter only numbers, or numbers or letters and some special characters.

Designation Card and Lens

Used for labeling Personal keys and for holding the designation card in place. For information on how to remove the lens and install the designation card, refer to the Installation Guide packaged with your phone.

Line Keys

Allow you to initiate, receive and manage calls by using the pre-assigned Line keys. The default Line key is Line 1. On the 5215 IP Phone, Line 1 is the bottom left key (see Figure 1 on page 4), and, on the 5220 IP Phone, Line 1 is the bottom right key (see Figure 2 on page 4). If a line is busy, subsequent calls are received on the next available Line keys. There are two Line keys on the 5215 IP Phone, and four Line keys on the 5220 IP Phone. The Line keys are not assigned to a specific directory number or address (multi-line operation).

Personal Keys

On the 5215 IP Phone, keys 3 and 4 (counting upwards from the bottom; see Figure 1 on page 4) provide one-touch access to programmed Speed Dial numbers. In addition, your Administrator can program these keys as Shared Line keys. Key 5 is pre-assigned as the

Headset key, key 6 is the Advisory Message key, and key 7 is the Call Logs/Phone Book key.

On the 5220 IP Phone, keys 1 through 7 (in the left row, counting upwards from the bottom; see Figure 2 on page 4) provide one-touch access to programmed Speed Dial numbers. In addition, your Administrator can program these keys as Shared Line keys. In the right row, key 5 (counting from the bottom upwards) is pre-assigned as the Headset key, key 6 is the

Advisory Message key, and key 7 is the Call Logs/Phone Book key.

Accessories for Your Phone

Headsets

The 5215 and 5220 IP Phones support the Mitel Headset with a Feature Control Switch. The headset must be installed in the dedicated headset jack. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, press the Headset key to return the phone to handset mode.

Conference Units (5220 IP Phone only)

Mitel supports the 5310 IP Boardroom Conference Unit for use with the 5220 IP Phone. For more information on the conference unit, refer to the 5310 IP Boardroom Conference Unit documentation (see Supporting Documentation on page 2) or contact your Administrator.

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Getting Started

Getting Started

After installing and familiarizing yourself with your 5215 or 5220 IP Phone, you are ready to access and use your phone’s SIP and “regular” features. To do so, you may use either of the following two interfaces:

•Superkey Menu Interface

•Web Configuration Tool.

This section explains how to access both interfaces so you can then customize your phone’s features (see Customizing Your Phone on page 12). In addition, this section provides important information about

•Phone-specific menu selection and data entry.

•Phone and Web Configuration Tool passwords.

•Call encryption.

•Your comfort and safety.

Accessing Your Phone’s Features

The Superkey Menu Interface

You can use the fixed-function keys to directly access most features on your phone. For other features, use the phone’s Superkey Menu Interface. To access the Superkey Menu Interface, simply press Superkey on your phone. For more information on the Superkey menus, see Appendix A — Superkey Menu Interface on page 42. For menu selection information, see

Menu Item Selection on page 8.

The Web Configuration Tool

In addition to your phone, you can use the Web Configuration Tool to make calls, and to personalize and modify your phone’s settings. As well, your Administrator can use the tool to perform administrative tasks. The Web Configuration Tool is accessible from any Personal Computer (PC) connected to the Internet and running a web browser that is either

•Netscape Navigator 4.8 or later.

•Internet Explorer 4 or later.

•Any other equivalent browser.

Note: If your network is protected by a firewall, you may not be able to access your phone using the Web Configuration Tool from outside the firewall.

There are two login access accounts for the tool: an administrator account and a user account. The account used to log in determines the type of web configuration pages accessed. For instructions on how to access the Web Configuration Tool, see Accessing the Web Configuration Tool on page 8. For password information, see Passwords on page 9. For

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5215 and 5220 IP Phone SIP User and Administrator Guide

information on how to use the Web Configuration Tool, access the Web Configuration Tool online Help (see Supporting Documentation on page 2).

Accessing the Web Configuration Tool

To access the Web Configuration Tool:

1.On your phone, do the following to obtain your phone’s IP address:

•Press Superkey.

•Press the Line 1 (Prime Line) key. Your phone’s IP address appears.

•Write down the IP address, and then press Superkey to return to the default display.

2.On your PC, launch your browser.

3.In your browser’s URL or Address field, enter your phone’s IP address. The Web Configuration Tool login screen appears.

4.In the appropriate fields, enter your Web Configuration Tool user name and password.

5.Click OK. The Web Configuration Tool home page launches.

Menu Item Selection

Before using your phone, note the following menu selection and data entry information:

•If you have a 5215 IP Phone, press 6, 0 and # to select menu items as indicated on the display. For example, if options 6=YES 0=DEFAULT #=NO appear and you want to select YES, press 6 on the keypad.

•If you have a 5220 IP Phone, press the three softkeys to select menu items as indicated on the display.

Entering Numbers and Letters

5215 IP Phone

The 5215 IP Phone allows you to use the keypad to enter numbers to dial

•Extension numbers.

•Phone numbers (PSTN numbers).

Note: Keys 6 and # on the keypad cannot be used when dialing phone numbers on the 5215 IP Phone.

To delete the last entered number, press 6.

5220 IP Phone

Depending on the context, the 5220 IP Phone’s keypad allows you to enter only numbers, or numbers, letters and some special characters. On the 5220 IP Phone, you can dial

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Getting Started

•Extension numbers.

•Phone numbers (PSTN numbers).

•IP addresses.

•SIP URLs.

•User ID names.

When entering letters and special characters, rapidly press the appropriate number key until the desired character appears on the display. Letters correspond to those on the keypad, and characters to the table below. A flashing cursor indicates the position of the character you are entering. The cursor advances if you press a different keypad key, or waits approximately one second.

To enter an uppercase letter, press before entering the letter. Press to return to lowercase mode. To delete the character last entered, press the <−−− softkey.

Table 1: Letter and Character Entry

Dial Pad					Press
Key	Once	Twice	3 Times	4 Times	5 Times	6 Times	7 Times	8 Times	9 Times
1	1	space	?	!	~	|
2	2	a	b	c
3	3	d	e	f
4	4	g	h	i
5	5	j	k	l
6	6	m	n	o
7	7	p	q	r	s
8	8	t	u	v
9	9	w	x	y	z
0	0	+	&	%	$	\	“
*	*	.	=	:	/	;	,	–	_
#	#	@	(	)	[	]	<	>

Passwords

User and administrator user names and passwords are required for

•Registering your phone with your SIP Service Provider.

•Accessing certain SIP-related menus through the phone’s Superkey Menu Interface (Administrator only).

•Accessing the Web Configuration Tool.

Phone Passwords

Only your Administrator requires a user name and password to access all configurable SIP features of the 5215 or 5220 IP Phone.

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5215 and 5220 IP Phone SIP User and Administrator Guide

Web Configuration Tool Passwords

As learned in Accessing Your Phone’s Features on page 7, you can use a web browser called the Web Configuration Tool to program and modify features on your phone. When first accessing the Web Configuration Tool, default user names and passwords for the Administrator and the user are required. It is recommended that you change these passwords as soon as possible to prevent unauthorized changes to your settings.

CAUTION: Do not modify any settings that may affect the transmission of voice or tones (such as DTMF) to the local telephone network through your Service Provider, except at the express instruction of your Service Provider. An example of such a modification would be to change the CODEC type. Failure to heed this cautionary note may render your phone non-compliant to local regulations.

Table 2: Web Configuration Tool Default User Names and Passwords

	Default User Name	Default Password	Default Password
		(5215 IP Phone)	(5220 IP Phone)
Administrator	admin	5215	5220
User	user	hello	hello

Note: Your Administrator may change your default user name and password before you log into the Web Configuration Tool for the first time; therefore, you may need to obtain your new user name and password from your Administrator.

Call Encryption Indicator

The 5215 and 5220 IP Phones automatically provide Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call” icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which all connected parties support SRTP. An “unsecured call” icon (open padlock) appears on the display when the call connection is not secured (the connected party (or parties) does not support SRTP encryption). If SRTP is disabled, an icon will not appear.

For an icon to appear, SRTP must be enabled. To enable or disable SRTP, your Administrator must access the Protocols page of the Web Configuration Tool (see The Web Configuration Tool on page 7).

Note: A “secured call” icon or an “unsecured call” icon appears only when you have a voice connection. For example, an icon will appear if you are speaking to a party; an icon will not appear if you receive a busy signal.

Tips for Your Comfort and Safety

Don’t Cradle the Handset

Prolonged use of the handset can lead to neck, shoulder or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone often, you may find it more comfortable to use a headset.

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Getting Started

Protect your Hearing

The 5215 and 5220 IP Phones have a control for adjusting the volume of the handset receiver or headset (see Customizing Your Phone on page 12). Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Adjust the Viewing Angle of Your Phone

To tilt your phone for better viewing of the keys:

1.Press the release tabs on the sides of the stand.

2.Hinge the two front hooks and snap the two back hooks of the stand into either the upper or lower notches on the back of the phone.

Figure 3: Adjusting the Angle of the Phone

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5215 and 5220 IP Phone SIP User and Administrator Guide

Customizing Your Phone

This section provides procedures to customize the following aspects of your 5215 or 5220 IP Phone:

•Ringer volume and pitch

•Handset receiver volume

•Speaker volume

•Display contrast

•Personal keys

•Language settings.

Ringer Volume and Pitch

Note: You cannot change your ringer settings while on a call.

Adjusting Ringer Volume

To adjust the ringer volume on your phone:

1.Press Superkey, and then press >> until SETTINGS & OPTIONS? appears on the display.

2.Press OK, and then press ▼ until RINGER SOUNDS? appears on the display.

3.Press OK. SET RINGER VOLUME? appears on the display.

4.Press YES. The phone starts to ring.

5.Press or to adjust the volume to the desired level, and then press SAVE. After the information is saved, SET RINGER VOLUME? appears on the display.

6.Press NO. SET RINGER PITCH? appears on the display.

7.Do one of the following:

•To return to the main menu, press NO.

•To return to the default display, press Superkey.

Adjusting Ringer Volume During an Incoming Call

To adjust the ringer volume while your phone is ringing with an incoming call:

• Press and .

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