Lexmark X3530, X3550, X3580, X4500, X4530 Getting Started Guide

3500-4500 Series All-In-One

Getting Started

March 2007				www.lexmark.com

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners.

© 2007 Lexmark International, Inc. All rights reserved.

740 West New Circle Road

Lexington, Kentucky 40550

Safety information

Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply cord.

Connect the power supply cord to an electrical outlet that is near the product and easily accessible.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.

Contents
Finding information about the printer..........................................................................	5
Setting up the printer.....................................................................................................	9
Setting up the printer on a Windows operating system.......................................................................	9
Installing another language control panel..........................................................................................	10
Setting up the printer on a Macintosh operating system or without a computer................................	11
Setting up the printer for wireless printing .................................................................................................	15
Setting up the printer using a USB cable....................................................................................................	17
Installing an optional internal wireless print server............................................................................	17
Configuring the optional internal wireless print server.......................................................................	19
Installing the printer on additional network computers......................................................................	19
Wireless networking....................................................................................................	20
Networking overview.........................................................................................................................	20
Learning about the printer..........................................................................................	25
Understanding the parts of the printer...............................................................................................	25
Using the control panel buttons and menus......................................................................................	26
Using the control panel...............................................................................................................................	26
Using the Copy menu .................................................................................................................................	29
Using the Scan menu .................................................................................................................................	30
Using the Photo Card menu .......................................................................................................................	31
Using the PictBridge menu.........................................................................................................................	32
Using the Settings menu ............................................................................................................................	33
Saving settings ...........................................................................................................................................	35
Learning about the software.......................................................................................	37
Using the printer software..................................................................................................................	37
Using the Lexmark Imaging Studio....................................................................................................	37
Using the Solution Center..................................................................................................................	38
Using Printing Preferences................................................................................................................	40
Opening Printing Preferences ....................................................................................................................	40
Using the Save Settings menu ...................................................................................................................	40
Using the I Want To menu..........................................................................................................................	40
Using the Options menu.............................................................................................................................	40
Using the Printing Preferences tabs ...........................................................................................................	41
Using the Toolbar..............................................................................................................................	41
Resetting printer software settings to defaults..................................................................................	42
Maintaining the printer................................................................................................	43
Changing print cartridges..................................................................................................................	43

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Removing a used print cartridge.................................................................................................................	43
Installing print cartridges.............................................................................................................................	43
Ordering print cartridges....................................................................................................................	45
Ordering paper and other supplies....................................................................................................	45
Troubleshooting...........................................................................................................	47
Setup troubleshooting........................................................................................................................	47
Incorrect language appears on the display.................................................................................................	47
Power button is not lit .................................................................................................................................	47
Software does not install ............................................................................................................................	48
Page does not print ....................................................................................................................................	49
Cannot print from digital camera using PictBridge .....................................................................................	50
Wireless troubleshooting...................................................................................................................	50
Printing a network setup page ....................................................................................................................	50
Wi-Fi indicator is not lit ...............................................................................................................................	51
Network printer does not show up in the printer selection list during installation .......................................	51
Check your security keys............................................................................................................................	52
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only) .......................................................................................................................................................	52
Wi-Fi indicator light is orange .....................................................................................................................	53
Wi-Fi indicator light is blinking orange during installation...........................................................................	54
Wireless network printer does not print ......................................................................................................	57
Wireless printer is no longer working..........................................................................................................	58
Photos do not transfer from a memory card across a wireless network.....................................................	63
Changing wireless settings after installation...............................................................................................	64
Finding your MAC address................................................................................................................	64
Resetting to factory default settings..................................................................................................	65
Resetting an internal wireless print server to factory default settings...............................................	65
Uninstalling and reinstalling the software..........................................................................................	66
Advanced wireless setup............................................................................................	68
Adding a printer to an existing ad hoc wireless network...................................................................	68
Creating an ad hoc wireless network.................................................................................................	69
Notices..........................................................................................................................	72
Edition notice.....................................................................................................................................	72
Networking glossary....................................................................................................	73

4

Finding information about the printer

Quick Setup sheet

Description	Where to find
The Quick Setup sheet gives you instructions for	You can find this document in the printer box or on the
setting up hardware and software.	Lexmark Web site at www.lexmark.com.

Getting Started or Setup Solutions booklet

Description	Where to find
The Getting Started booklet gives you instructions for	You can find this document in the printer box or on the
setting up hardware and software (on Windows	Lexmark Web site at www.lexmark.com.
operating systems) and some basic instructions for
using the printer.
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the
Lexmark 3500-4500 Series folder.
2 Double-click the printer Help icon.
The Setup Solutions booklet tells you how to solve
printer setup problems.
Note: These documents do not ship with all printers. If
you did not receive a Getting Started booklet or a Setup
Solutions booklet, see the User's Guide instead.

5

User's Guide

	Description			Where to find
	The User's Guide gives you instructions for using the			When you install the printer software, the User's Guide
	printer and other information such as:			will be installed.
	• Using the software (on Windows operating systems)			1		Click Start Programs or All Programs
	•	Loading paper		2		Lexmark 3500-4500 Series.
	•	Printing				Click User's Guide.
	•	Working with photos		If the link to the User's Guide is not on your desktop,
	•	Scanning (if supported by your printer)		follow these instructions:
					1 Insert the CD.
	•	Making copies (if supported by your printer)
						The installation screen appears.
	•	Faxing (if supported by your printer)
						Note: If necessary, click Start Run, and then type
	•	Maintaining the printer
						D:\setup, where D is the letter of your CD-ROM
	•	Connecting the printer to a network (if supported by
						drive.
		your printer)
					2 Click Documentation.
	•	Troubleshooting problems with printing, copying,
					3 Click View User's Guide (including Setup
		scanning, faxing, paper jams, and misfeeds
						Troubleshooting).
	Note: If your printer supports Macintosh operating
					4 Click Yes.
	systems, see the Mac Help:
						An icon of the User's Guide appears on your
	1	From the Finder desktop, double-click the Lexmark
						desktop, and the User's Guide appears on the
		3500-4500 Series folder.
						screen.
	2	Double-click the printer Help icon.
				You can also find this document on the Lexmark Web
				site at www.lexmark.com.
	Help
	Description				Where to find
	The Help gives you instructions for using the software, if				While in any Lexmark software program, click Help,
	your printer connects to a computer.				Tips Help, or Help Help Topics.
	Lexmark Solution Center
	Description			Where to find
	The Lexmark Solution Center software is included on			To access the Lexmark Solution Center:
	your CD. It installs with the other software, if your printer			1 Click Start Programs or All Programs
	connects to a computer.				Lexmark 3500-4500 Series.
				2 Select Lexmark Solution Center.

6

Customer support

Description	Where to find (North America)		Where to find (rest of world)
Telephone support	Call us at		Telephone numbers and support hours vary
	•	US: 1-800-332-4120	by country or region.
		Monday–Friday (8:00 AM–11:00 PM ET)	Visit our Web site at www.lexmark.com.
			Select a country or region, and then select
		Saturday (Noon–6:00 PM ET)
			the Customer Support link.
	•	Canada: 1-800-539-6275
			Note: For additional information about
		English Monday–Friday (8:00 AM–
			contacting Lexmark, see the printed
		11:00 PM ET)
			warranty that shipped with your printer.
		Saturday (Noon–6:00 PM ET)
		French Monday–Friday (9:00 AM–7:00 PM
		ET)
	•	Mexico: 001-888-377-0063
		Monday–Friday (8:00 AM–8:00 PM ET)
	Note: Support numbers and times may change
	without notice. For the most recent phone
	numbers available, see the printed warranty
	statement that shipped with your printer.
E-mail support	For e-mail support, visit our Web site:		E-mail support varies by country or region,
	www.lexmark.com.		and may not be available in some instances.
	1	Click CUSTOMER SUPPORT.	Visit our Web site at www.lexmark.com.
	2	Click Technical Support.	Select a country or region, and then select
	3	Select your printer family.	the Customer Support link.
			Note: For additional information about
	4	Select your printer model.
			contacting Lexmark, see the printed
	5	From the Support Tools section, click e-
			warranty that shipped with your printer.
		Mail Support.
	6	Complete the form, and then click Submit
		Request.

Limited Warranty

	Description	Where to find (US)		Where to find (rest of world)
	Limited Warranty Information	To view the limitations and conditions of		Warranty information varies by
	Lexmark International, Inc.	this limited warranty, see the Statement of		country or region. See the printed
		Limited Warranty included with this		warranty that shipped with your
	furnishes a limited warranty that this
	printer will be free of defects in	printer, or set forth at		printer.
		www.lexmark.com.
	materials and workmanship for a
	period of 12 months after the	1	Click CUSTOMER SUPPORT.
	original date of purchase.	2	Click Warranty Information.
		3	From the Statement of Limited
			Warranty section, click Inkjet &
			All-In-One Printers.
		4	Scroll through the Web page to view
			the warranty.

7

Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster:

•Machine Type number

•Serial number

•Date purchased

•Store where purchased

8

Setting up the printer

If you are going to use your printer for wireless printing, these are the things you need to know:

1Make sure your wireless network is set up and working properly, and that your computer is connected to your wireless network.

2Know the name (SSID) of your wireless network.

3If your wireless network uses a security scheme, make sure you know the password that was used to keep your network secure. This password is also known as security key, WEP key, or WPA key.

Note: If you do not know this information, see the documentation that came with the wireless network, or contact the person who set up your wireless network.

Use the table below to write down the information you need to know.

Item	Description

SSID (name of your network)

Security key (password)

4Follow the instructions in the following sections to set up the printer:

•For printing on a Windows operating system using a wireless connection or USB cable , see “Setting up the printer on a Windows operating system” on page 9.

•For printing on a Macintosh operating system or without a computer, see “Setting up the printer on a Macintosh operating system or without a computer” on page 11.

Note: If you previously set up the printer with a computer and want to set it up on another computer on your wireless network, see “Installing the printer on additional network computers” on page 19.

Setting up the printer on a Windows operating system

1 Before you unpack the printer or attach anything, locate the CD for Windows.

2 Make sure the computer is on, and then insert the CD for Windows.

9

Wait several seconds for the install screen to appear.

Note: If the install screen does not appear automatically, click Start Run, and then type D:\setup.exe, where D is the letter of your CD-ROM drive.

3Follow the instructions on the computer screen to set up the printer.

Your security software may notify you that Lexmark software is trying to communicate with your computer system. Always allow these programs to communicate. This is necessary for the printer to work properly.

Installing another language control panel

These instructions apply only if you received one or more additional language control panels with the printer.

1 Lift and remove the control panel (if one is installed).

2 Choose the correct control panel for your language.

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3 Align the clips on the control panel with the holes on the printer, and then press down.

Setting up the printer on a Macintosh operating system or without a computer

The following instructions are for setting up the printer without a computer or on a Macintosh operating system.

1Unpack the printer.

Note: You may need to purchase a USB cable separately.

1 2

3

2Check the top, bottom, sides, paper tray, and paper exit tray to be sure that all tape and packing material is completely removed from the printer.

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3 Raise the control panel.

4 Raise the paper support, and then extend the paper exit tray.

1

2

3

5 Extend the paper guides.

2

1

12

6 Load paper.

1

2

7 Connect the power cord.

8 Make sure the power is on.

9Set the language, if needed.

Using the control panel of the printer, press or repeatedly until the language you want appears on the display, and then press to save the setting.

1	1
	2

10 Set the country, if needed.

13

Using the control panel of the printer, press or repeatedly until the country you want appears on the display, and then press to save the setting.

1	1
	2

11 Raise the scanner unit.

12 Press down on the cartridge carrier levers to raise the cartridge carrier lids.

13 Remove the tape from the print cartridges.

1

2

14

14 Insert the cartridges, and then close the cartridge carrier lids.

15 Close the scanner unit.

16Press to align the cartridges.

Discard or recycle the alignment page that prints.

If you are setting up the printer without a computer, you are finished. You can now use the printer. If you are setting up the printer on a Macintosh computer:

•To print using a wireless connection, see “Setting up the printer for wireless printing ” on page 15.

•To print using a USB cable, see “Setting up the printer using a USB cable” on page 17.

Setting up the printer for wireless printing

The following instructions are for setting up the printer for wireless printing on a Macintosh operating system.

Notes:

•Make sure you have completed the initial setup of the printer. For more information, see “Setting up the printer on a Macintosh operating system or without a computer” on page 11.

•If you previously set up the printer with a computer and want to set it up on another computer on your wireless network, see “Installing the printer on additional network computers” on page 19.

Note:

1Make sure the computer is on.

2From the Finder desktop, click the Applications folder.

3From the Applications folder, double-click the Internet Connect icon.

15

4From the toolbar, click the AirPort icon.

5From the Network pop-up menu, select print server XXXXXX, where XXXXXX is the last six digits of the printer's MAC address.

Notes:

•The MAC address appears on an adhesive label located on the back of the printer.

•You will temporarily lose your connection to the Internet while you are connected to “print server XXXXXX” network.

6Open the Safari browser.

7From the Bookmarks drop-down menu, select Show All Bookmarks.

8Under Collections, select Bonjour or Rendezvous.

Note: The application is referred to as Rendezvous in Mac OS X version 10.3, but is now called Bonjour by Apple Inc.

9Double-click your printer model.

10Click Configuration.

11Click Wireless.

12Change these settings:

aEnter the name of your network (SSID).

bFor BSS (Basic Service Set) Type, select

•Infrastructure if your wireless network uses a wireless access point (wireless router) to communicate with other wireless devices.

•Ad Hoc if your wireless network does not use a wireless access point (wireless router) to communicate with other wireless devices

cSelect the type of security you use to protect your wireless network.

Notes:

•If you are using the WEP type of security, you must enter a hexadecimal key. If you are using an AirPort base station with WEP security, you must get the equivalent network password. For instructions on getting the equivalent network password, see the documentation that came with your AirPort base station.

•If you do not know this information, see the documentation that came with the wireless network, or contact the person who set up your wireless network.

13Click Submit.

14From the Applications folder, double-click the Internet Connect icon.

15From the toolbar, click the AirPort icon.

16From the Network pop-up menu, select your original network.

Notes:

•You may need to enter the password for your wireless network security.

•Your connection to the Internet will be restored when you reconnect to your original network.

17Insert the CD for Macintosh.

18From the Finder desktop, double-click the Lexmark 3500-4500 Series Installer icon.

19Double-click the Install icon.

16

20Click Continue.

21Follow the instructions on the computer screen to complete the installation. When you have completed the installation, the printer is ready for you to use.

Setting up the printer using a USB cable

The following instructions are for setting up the printer with a USB cable on a Macintosh operating system.

Note: Make sure you have completed the initial setup of the printer. For more information, see “Setting up the printer” on page 9.

1Make sure the computer is on.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol.

4Insert the CD for Macintosh.

5From the Finder desktop, double-click the Lexmark 3500-4500 Series Installer icon.

6Double-click the Install icon.

7Click Continue.

8Follow the instructions on the computer screen to complete the installation. When you have completed the installation, the printer is ready for you to use.

Installing an optional internal wireless print server

The printer you purchased may contain an internal wireless print server that allows the printer to be used on a wireless network. If your printer does not have an internal wireless print server already installed, you can purchase one separately at www.lexmark.com. Use the following instructions to install the internal wireless print server:

1Turn off your printer, and then unplug the power cord from the wall outlet.

Warning: Failure to unplug the printer can cause damage to your printer and to the internal wireless print server. Make sure the printer is turned off and the power cord is unplugged from the wall outlet before you proceed.

2Remove the back cover plate by pushing the tab down and then pulling the cover away from the printer.

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3Unpack the internal wireless print server. Save the packaging materials.

Warning: Wireless print servers are easily damaged by static electricity. Touch something metal such as the printer frame before you touch the wireless print server.

4Align the edges of the internal wireless print server with the guides on the left and right, and then slide the wireless print server into the printer until it snaps into place.

5Make sure the antenna points up.

6Attach the adhesive label with the MAC address to the back of the printer. You will need this later in order to network the printer.

7Configure the internal wireless print server to work on your wireless network.

•If you purchased the optional internal wireless print server and printer at the same time, see “Setting up the printer” on page 9.

•If you purchased the optional internal wireless print server separately and have already installed the printer: a Click Start Programs or All Programs Lexmark 3500-4500 Series.

b Click Wireless Setup.

c Follow the prompts on the computer screen.

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Configuring the optional internal wireless print server

If you purchased the optional internal wireless print server after your printer was already set up, follow these steps:

1Install the internal wireless print server into the printer. For more information, see “Installing an optional internal wireless print server” in the “Setting up the printer” chapter.

2Click Start Programs or All Programs Lexmark 3500-4500 Series.

3Click Wireless Setup.

4Click Start.

5Follow the instructions on the computer screen.

6Click Finish to complete the installation.

Installing the printer on additional network computers

If you are installing your network printer for use with multiple computers on the network, insert the installation CD into each additional computer, and follow the instructions on the computer screen.

•You do not need to repeat the connection steps for each computer you want to print to the printer.

•The printer should appear as a highlighted printer in the installation. If multiple printers appear in the list, make sure you select the printer with the correct IP address/MAC address. If you need help finding the IP or MAC address, see “Finding your MAC address” on page 64.

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Wireless networking

Networking overview

A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers connected together for communication through cables or through a wireless connection.

Devices on a wireless network use radio waves instead of cables to communicate with each other. For a device to be able to communicate wirelessly, it must have a wireless print server attached or installed that enables it to receive and transmit radio waves.

Common home network configurations

There are different ways a network can be set up. Some examples of common home network configurations are:

•Laptop and printer connected wirelessly with Internet

•Computer, laptop, and printer connected wirelessly with Internet

•Ethernet-connected devices with Internet

•Computer, laptop, and printer connected wirelessly without Internet

•Laptop connected wirelessly to printer without Internet

The computers and laptops in all five scenarios must be wired and/or have wireless network adapters built in or installed in them so that they can communicate over a network.

The printers in the following diagrams represent Lexmark printers with Lexmark internal print servers built in or installed in them so that they can communicate over a network. Lexmark internal print servers are devices made by Lexmark to enable Lexmark printers to be connected to wired or wireless networks.

Scenario 1: Laptop and printer connected wirelessly with Internet

•A computer is connected to a wireless router by an Ethernet cable.

•A laptop and a printer are connected wirelessly to the router.

•The network is connected to the Internet through a DSL or a cable modem.

Scenario 2: Computer, laptop, and printer connected wirelessly with Internet

•A computer, a laptop, and a printer are connected wirelessly to a wireless router.

•The network is connected to the Internet through a DSL or a cable modem.

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Scenario 3: Ethernet-connected devices with Internet

•A computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch.

•The network is connected to the Internet through a DSL or a cable modem.

Scenario 4: Computer, laptop, and printer connected wirelessly without Internet

•A computer, a laptop, and a printer are connected wirelessly to a wireless access point.

•The network has no connection to the Internet.

Scenario 5: Laptop connected wirelessly to printer without Internet

•A laptop is directly connected wirelessly to a printer without going through a wireless router.

•The network has no connection to the Internet.

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SSID

SSID (Service Set identifier) is a setting on a wireless device that allows devices to join the same wireless network. It is sometimes called the network name. The SSID permits devices to communicate with each other.

Signal strength

Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the printer network setup page indicates how strongly a transmitted signal is being received. Many factors can affect the signal strength. One factor is interference from other wireless devices or even other devices such as microwave ovens. Another factor is distance. The farther two wireless device are from each other, the more likely it is that the communication signal will be weaker.

IP addresses

An IP address is a unique number used by devices on an IP network to locate and communicate with each other. Devices on an IP network can only communicate with each other if they have unique and valid IP addresses. A unique IP address means no two devices on the same network have the same IP address.

You can locate the printer's IP address by printing out the printer's network setup page.

How to locate a computer's IP address

1From the desktop, click Start Menu Programs Accessories Command Prompt.

2Type ipconfig

3Press Enter.

The IP address is included in the information that appears.

MAC address

Most network equipment has a unique hardware identification number to distinguish it from other devices on the network. This is called the Media Access Control (MAC) address. A list of MAC addresses can be set on a router so that only devices with matching MAC addresses can be allowed to operate on the network. This is called MAC filtering. If a customer has a MAC filter enabled in his router and wants to add a printer to their network, the printer’s MAC address must be included in the MAC filter list.

Printing a network setup page

A network setup page lists your configuration settings.

Note: You can print a network setup page only after a print server has been installed.

To print a network setup page:

1From the printer's control panel, press Settings.

2Press or repeatedly until Network Setup appears.

3Press .

22

4Press or repeatedly until Print Setup Page appears.

5Press .

6Press again.

Pinging the printer

To test whether your computer can communicate properly with your printer on the same network, issue a ping command.

1From the desktop, click Start Menu Programs Accessories Command Prompt.

2Type the command ping followed by the IP address of the device.

3Press Enter.

•If the printer is on the network and responding to the ping, several lines appear that start with “Reply from”.

•If the printer is not on the network or is not responding, after several seconds “Request timed out.” appears.

If the printer does not respond:

aPrint a setup page.

bCheck that the printer has an IP address.

cUnder Network Card, check that the Status is listed as Connected.

dCheck that the computer has an IP Address.

eFor additional information, refer to the “Wireless troubleshooting” section of the “Troubleshooting” chapter.

Types of wireless networks

Networks can operate in one of two modes: infrastructure or ad hoc. Lexmark recommends setting up a network in infrastructure mode using the installation CD that came with the printer.

A wireless network where each device communicates with others through a wireless access point (wireless router) is set up in infrastructure mode. As is true with an ad hoc network, all devices must have valid IP addresses and share the same SSID and channel. In addition, they must share the same SSID as the wireless access point (wireless router).

A simple type of wireless network is one where a PC with a wireless print server communicates directly with a printer equipped for wireless networking. This mode of communication is called ad hoc. A device in this type of network must have a valid IP address and be set to ad hoc mode. The wireless print server must also be configured with the same SSID and channel.

	Infrastructure	Ad hoc
Characteristics
Communication	Through wireless access point (wireless	Directly between devices
	router)
Security	More security options
Range	Determined by range and number of	Restricted to range of individual devices
	access points	on network
Speed	Usually faster	Usually slower
Requirements for all
devices on the network

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