Lexmark MS835, MS832, MS710 User Manual

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MS710 Series

User's Guide

June 2013	www.lexmark.com

Machine type(s):

4063

Model(s):

832, 835

Contents	2
Contents
Safety information.......................................................................................	6
Learning about the printer...........................................................................	8
Finding information about the printer......................................................................................................	8
Selecting a location for the printer............................................................................................................	9
Printer configurations.............................................................................................................................	10
Using the printer control panel...............................................................................................................	12
Understanding the colors of the Sleep button and indicator lights........................................................	13
Additional printer setup.............................................................................	14
Installing internal options........................................................................................................................	14
Installing hardware options.....................................................................................................................	31
Attaching cables......................................................................................................................................	35
Setting up the printer software...............................................................................................................	37
Networking..............................................................................................................................................	39
Verifying printer setup............................................................................................................................	47
Loading paper and specialty media............................................................	49
Setting the paper size and type...............................................................................................................	49
Configuring Universal paper settings......................................................................................................	49
Loading the 250 or 550 sheet tray........................................................................................................	49
Loading the 2100 sheet tray...................................................................................................................	56
Loading the multipurpose feeder............................................................................................................	62
Linking and unlinking trays......................................................................................................................	66
Linking and unlinking trays ...............................................................................................................................	66
Creating a custom name for a paper type ........................................................................................................	67
Assigning a custom paper type name ...............................................................................................................	67
Assigning a custom paper type .........................................................................................................................	68
Paper and specialty media guide................................................................	69
Using specialty media..............................................................................................................................	69
Paper guidelines......................................................................................................................................	70
Supported paper sizes, types, and weights.............................................................................................	73
Printing......................................................................................................	78

Printing a document................................................................................................................................

Contents	3
Printing a document .........................................................................................................................................	78
Adjusting toner darkness ..................................................................................................................................	78
Printing from a flash drive or a mobile device........................................................................................	79
Printing from a flash drive ................................................................................................................................	79
Supported flash drives and file types................................................................................................................	80
Printing from a mobile device...........................................................................................................................	81
Printing confidential and other held jobs................................................................................................	81
Storing print jobs in the printer ........................................................................................................................	81
Printing confidential and other held jobs .........................................................................................................	82
Printing information pages......................................................................................................................	83
Printing a font sample list .................................................................................................................................	83
Printing a directory list......................................................................................................................................	83
Canceling a print job................................................................................................................................	83
Canceling a print job from the printer control panel........................................................................................	83
Canceling a print job from the computer .........................................................................................................	83
Understanding printer menus....................................................................	85
Menus list................................................................................................................................................	85
Paper menu.............................................................................................................................................	86
Reports menu..........................................................................................................................................	96
Network/Ports menu...............................................................................................................................	97
Security menu.......................................................................................................................................	109
Settings menu........................................................................................................................................	112
Help menu.............................................................................................................................................	132
Saving money and the environment.........................................................	133
Saving paper and toner.........................................................................................................................	133
Saving energy........................................................................................................................................	134
Recycling................................................................................................................................................	137
Securing the printer..................................................................................	139
Using the security lock feature..............................................................................................................	139
Statement of Volatility..........................................................................................................................	139
Erasing volatile memory........................................................................................................................	140
Erasing non volatile memory................................................................................................................	140
Erasing printer hard disk memory.........................................................................................................	141
Configuring printer hard disk encryption..............................................................................................	141
Finding printer security information.....................................................................................................	142

Contents

Maintaining the printer............................................................................	143
Cleaning the printer..............................................................................................................................	143
Checking the status of parts and supplies.............................................................................................	144
Ordering supplies..................................................................................................................................	146
Storing supplies.....................................................................................................................................	149
Replacing supplies.................................................................................................................................	149
Moving the printer................................................................................................................................	158
Managing the printer...............................................................................	161
Finding advanced networking and administrator information.............................................................	161
Accessing the remote control panel......................................................................................................	161
Modifying confidential print settings....................................................................................................	161
Copying printer settings to other printers.............................................................................................	162
Restoring factory default settings.........................................................................................................	162
Clearing jams............................................................................................	163
Avoiding jams........................................................................................................................................	163
Understanding jam messages and locations.........................................................................................	165
[x] page jam, lift front cover to remove cartridge [200–201]...............................................................	167
[x] page jam, open upper rear door [202]............................................................................................	170
[x] page jam, open upper and lower rear door [231–234]...................................................................	171
[x] page jam, remove standard bin jam [203].......................................................................................	173
[x] page jam, remove tray 1 to clear duplex [235–239]........................................................................	174
[x] page jam, open tray [x] [24x]...........................................................................................................	175
[x] page jam, clear manual feeder [250]...............................................................................................	176
[x] page jam, remove paper, open stapler door. Leave paper in bin. [455–457]..................................	177
[x] page jam, remove paper, open finisher rear door. Leave paper in bin. [451].................................	180
[x] page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx]..........................	181
[x] page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx]............................	182
Troubleshooting.......................................................................................	184
Understanding the printer messages....................................................................................................	184
Solving printer problems.......................................................................................................................	201
Solving print problems..........................................................................................................................	209
Embedded Web Server does not open.................................................................................................	235
Contacting customer support................................................................................................................	235

Contents

Notices.....................................................................................................	237
Product information..............................................................................................................................	237
Edition notice........................................................................................................................................	237
Power consumption..............................................................................................................................	241
Index........................................................................................................	250

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:

•Turn off the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If two or more optional finishers are installed, then remove the finishers individually from the printer.

Notes:

–Make sure to remove the topmost finisher first.

–To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.

•If the printer does not have a caster base but is configured with optional trays, then remove the trays.

Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.

•Use the handholds located on both sides of the printer to lift it.

•Make sure your fingers are not under the printer when you set it down.

•Make sure there is adequate clearance around the printer.

•Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Safety information

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature or USB cable, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Learning about the printer

Learning about theprinter

Finding information about the printer

What are you looking for?		Find it here

Initial setup instructions:		Setup documentation—The setup documentation came
•	Connecting the printer	with the printer and is also available at
• Installing the printer software		http://support.lexmark.com.
• Installing the printer software

Additional setup and instructions for using the printer:		User's Guide and Quick Reference Guide—The guides may
• Selecting and storing paper and specialty media		be available on the Software and Documentation CD.
•	Loading paper	For more information, visit
•	Loading paper	http://support.lexmark.com.
•	Configuring printer settings	http://support.lexmark.com.
•	Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems

Instructions for:		Networking Guide—Open the Software and
• Connecting the printer to an Ethernet network		Documentation CD, and then navigate to:
• Troubleshooting printer connection problems		Documentation > User’s Guide and other publications >
• Troubleshooting printer connection problems		Networking Guide
		Networking Guide

Help using the printer software		Windows or Mac Help—Open a printer software program
		or application, and then click Help.
		Click ? to view context sensitive information.
		Notes:
		• Help is automatically installed with the printer
		software.
		• The printer software is located in the printer
		program folder or on the desktop, depending on
		your operating system.

Learning about the printer				9

	What are you looking for?		Find it here

	The latest supplemental information, updates, and customer		Lexmark support Web site—
	support:		http://support.lexmark.com
	•	Documentation	Note: Select your country or region, and then select
	•	Driver downloads	your product to view the appropriate support site.
	•	Live chat support	Support telephone numbers and hours of operation for
	•	E mail support	your country or region can be found on the support Web
	•	E mail support	site or on the printed warranty that came with your
	•	Voice support	printer.
			Record the following information (located on the store
			receipt and at the back of the printer), and have it ready
			when you contact customer support so that they may
			serve you faster:
			•	Machine Type number
			•	Serial number
			•	Date purchased
			•	Store where purchased

	Warranty information		Warranty information varies by country or region:
			• In the U.S.—See the Statement of Limited Warranty
				included with this printer, or at
				http://support.lexmark.com.
			• In other countries and regions—See the printed
				warranty that came with your printer.

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to:

•Set up the printer near a properly grounded and easily accessible electrical outlet.

•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.

•Provide a flat, sturdy, and stable surface.

•Keep the printer:

–Clean, dry, and free of dust.

–Away from stray staples and paper clips.

–Away from the direct airflow of air conditioners, heaters, or ventilators.

–Free from direct sunlight and humidity extremes.

•Observe the recommended temperatures and avoid fluctuations:

Ambient temperature 15.6 to 32.2°C (60 to 90°F)

Storage temperature -40 to 43°C (-40 to 110°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer

1	Right side	305 mm (12 in.)

2	Front	508 mm (20 in.)

3	Left side	305 mm (12 in.)

4	Rear	305 mm (12 in.)

5	Top	115 mm (4.5 in.)

Printer configurations

Basic model

1 Standard bin

2Printer control panel

3Multipurpose feeder

4 Standard 250 or 550 sheet tray (Tray 1)

Learning about the printer

Fully configured model

The following illustration shows the maximum number of optional finishers and trays that are supported by the printer. For more information on other configurations, visit www.lexmark.com/multifunctionprinters.

	Hardware option	Alternative hardware option

1	Staple finisher	•	Output expander
		•	4 bin mailbox
		• Staple, hole punch finisher

2	4 bin mailbox	•	Output expander
		• High capacity output expander
		• Staple, hole punch finisher

3	Caster base	None

4	2100 sheet tray	None
5	550 sheet tray	250 sheet tray
6	250 sheet tray	550 sheet tray

7	4 bin mailbox	Output expander

8	Output expander	4 bin mailbox

Learning about the printer

The staple, hole punch finisher must not be combined with any other output option.

In a configuration with two or more optional finishers:

•The staple finisher must always be on top.

•The high capacity output expander must always be at the bottom.

•The output expander is the only option that can be placed on top of the high capacity output expander.

•The output expander and mailbox may be installed in any order.

When using optional trays:

•Always use a caster base when the printer is configured with a 2100 sheet tray.

•The 2100 sheet tray must always be at the bottom of a configuration.

•A maximum of four optional trays may be configured with the printer.

•The optional 250 and 550 sheet trays may be installed in any order.

Using the printer control panel

1	2	3	4	5
1

	10		8	6
	10	9	8	7

	Use the	To

1	Display	• View the printer status.
		• Set up and operate the printer.

2	Select button	Submit changes made in the printer settings.

3	Arrow buttons	Scroll up and down or left and right.

4	Keypad	Enter numbers, letters, or symbols.

5	Sleep button	Enable Sleep mode or Hibernate mode.
		Do the following to wake the printer from Sleep mode:
		• Press any hard button.
		• Pull out Tray 1 or load paper in the multipurpose feeder.
		• Open a door or cover.
		• Send a print job from the computer.
		• Perform a power on reset with the main power switch.
		• Attach a device to the USB port on the printer.

6	Stop or Cancel button	Stop all printer activity.

Learning about the printer			13

		Use the	To

	7	Back button	Return to the previous screen.

	8	Home button	Go to the home screen.

	9	Indicator light	Check the status of the printer.

10		USB port	Connect a flash drive to the printer.
			Note: Only the front USB port supports flash drives.

Understanding the colors of the Sleep button and indicator lights

The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.

	Indicator light	Printer status

	Off	The printer is off or in Hibernate mode.

	Blinking green	The printer is warming up, processing data, or printing.

	Solid green	The printer is on, but idle.

	Blinking red	The printer requires user intervention.

	Sleep button light	Printer status

	Off	The printer is off, idle or in Ready state.

	Solid amber	The printer is in Sleep mode.

	Blinking amber	The printer is entering or waking from Hibernate mode.

	Blinking amber for 0.1 second, then goes	The printer is in Hibernate mode.
	completely off for 1.9 seconds in a slow,
	pulsing pattern

Additional printer setup

Installing internal options

Available internal options

•Memory card

–DDR3 DIMM

–Flash memory

•Fonts

•Firmware cards

–Forms and Bar Code

–PRESCRIBE

–IPDS

•Printer hard disk

•LexmarkTM Internal Solutions Ports (ISP)

–Parallel 1284-B interface

–MarkNetTM N8350 802.11 b/g/n wireless printer server

–RS-232-C serial interface

Accessing the controller board

Note: This task requires a flat head screwdriver.

1 Remove the controller board access cover.

1	2

Additional printer setup

2 Using a screwdriver, loosen the screws on the controller board shield.

3 Remove the shield.

Additional printer setup

4 Use the following illustration to locate the appropriate connector:

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component or connector.

1 Lexmark Internal Solutions Port or printer hard disk connector

2 Option card connector

3 Memory card connector

Additional printer setup

5 Align the screws with the holes on the shield, and then reattach the shield.

6 Tighten the screws on the shield.

Additional printer setup

7 Reattach the access cover.

1	2

Installing a memory card

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer first before touching any controller board electronic components or connectors.

An optional memory card can be purchased separately and attached to the controller board.

1Access the controller board.

For more information, see “Accessing the controller board” on page 14.

2Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may cause damage.

3 Align the notch (1) on the memory card with the ridge (2) on the connector.

Additional printer setup

4Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place.

5 Reattach the controller board shield, and then the controller board access cover.

Installing an Internal Solutions Port

The controller board supports one optional Lexmark Internal Solutions Port (ISP).

Note: This task requires a flat head screwdriver.

1Access the controller board.

For more information, see “Accessing the controller board” on page 14.

2If an optional printer hard disk is installed, then remove the printer hard disk first. For more information, see “Removing a printer hard disk” on page 29.

Additional printer setup

3 Unpack the ISP kit.

1 ISP solution

2Screw for attaching the plastic bracket to the ISP

3Screws for attaching the ISP mounting bracket to the controller board shield

4 Plastic bracket

4Remove the metal cover from the ISP opening. a Loosen the screw.

b Lift the metal cover, and then pull it out completely.

Additional printer setup

5Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket.

6 Install the ISP on the plastic bracket.

Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage.

Additional printer setup

7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.

8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.

Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.

Additional printer setup

9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.

10Tighten the thumbscrew that is attached to the ISP.

Warning—Potential Damage: Do not screw it on too tightly.

11Connect the ISP solution interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color-coded.

Additional printer setup

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.

1Access the controller board.

For more information, see “Accessing the controller board” on page 14.

2Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

4 Push the card firmly into place as shown in the illustration.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.

Additional printer setup

Note: The entire length of the connector on the card must touch and be flushed against the controller board.

5 Close the controller board access door.

Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 38.

Installing a printer hard disk

Note: This task requires a flat head screwdriver.

1Access the controller board.

For more information, see “Accessing the controller board” on page 14.

2Unpack the printer hard disk.

Additional printer setup

3 Locate the appropriate connector on the controller board cage.

Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.

Additional printer setup

To install a printer hard disk onto the ISP:

a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.

bAlign the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.

Note: The plugs and receptacles are color coded.

Additional printer setup

4Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

Note: Make sure the cables are neatly tucked under the printer hard disk.

5Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color coded.

Additional printer setup

Removing a printer hard disk

Note: This task requires a flat head screwdriver.

Additional printer setup

1Access the controller board.

For more information, see “Accessing the controller board” on page 14.

2Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable.

3 Remove the screws holding the printer hard disk in place.

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