Gateway E-420 Maintaining & Troubleshooting

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Maintaining and Troub leshooting Your E-4200 System

Maintaining and Troubleshooting Your E-4200 System

Part #8503809 MAN US E-4200 TECH REF R0 10/98

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Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However , changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary , incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T r ademark Acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWA Y, Gateway Solo, green stylized GA TEWAY, green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MSDOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However , changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T r ademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Contents

Preface ............. ................... .................. .......... .................. .......iii

Conventions used in this guide .............................................................. iv

Safety instructions ................................................................................... v

Additional information sources ............................................................. vi

The Gateway Support Center.......................................................... vi

The System Restoration CD ......................................................... vii

Case Access ................................ ......... ................... ................1

Static electricity precautions ................................................................... 2

Identifying your computer case .............................................................. 3

Opening the case...................................................................................... 4

Removing the desktop case cover ................................................... 4

Removing the mid-tower case cover............................................... 6

Removing the tower case cover....................................................... 7

Replacing the cover................................................................................. 9

Replacing the desktop case cover.................................................... 9

Replacing the mid-tower case cover.............................................. 10

Replacing the tower case cover...................................................... 11

System Componen ts ............................................... ..............13

Locating components ............................................................................ 14

Desktop components...................................................................... 14

Mid-tower components.................................................................. 15

Tower components......................................................................... 16

System board ......................................................................................... 17

I/O connectors........................................................................................ 19

Front panel I/O connections........................................................... 20

Setting the jumpers................................................................................ 21

Recovery mode............................................................................... 22

Replacing the processor ........................................................................ 23

Installing memory.................................................................................. 29

Installing and replacing drives.............................................................. 31

Replacing and installing drives in your desktop computer........... 32

Replacing and installing drives in your mid-tower computer ...... 40

Replacing and installing drives in your tower computer .............. 45

Adding an expansion card..................................................................... 55

Contents i

LM81 hardware management .............................................................. 57

Installing LANDesk Client Manager................................................... 58

Replacing the battery ............................................................................ 58

Troubleshooting the battery installation ....................................... 60

Replacing the power supply ................................................................. 60

BIOS Setup .. .................. ................... ......... ................... ..........65

About the BIOS setup utility ................................................................ 66

Using the BIOS setup utility.......................................................... 66

Updating the BIOS................................................................................ 67

Troubleshooting .... ................... ............................ ...................69

Introduction........................................................................................... 70

Troubleshooting checklist .................................................................... 70

Verifying your configuration......................................................... 70

Viewing system resources............................................................. 70

Troubleshooting guidelines........................................................... 71

CD-ROM problems .............................................................................. 72

Hard disk problems............................................................................... 73

Memory/Processor problems ............................................................... 74

Modem problems.................................................................................. 75

Peripheral/Adapter problems................................................................ 76

Printer problems.................................................................................... 78

System problems................................................................................... 79

Video problems..................................................................................... 80

Error messages ...................................................................................... 83

Appendix ............... ......... ................... ................... ...................87

Specifications ........................................................................................ 88

Regulatory Compliance Statements..................................................... 90

Index .......................................................................................93

ii Maint a in ing an d T r oubl esh oo t in g You r E- 42 00 Sys t em

Pref ace

Conventions used in this guide .............................. iv

Safety instructions ................................................... v

Additional information sources.............................. vi

Con ventions used in this guide

Throughout this guide, you will see the following conventions:

Convention Description

NTER

TRL+ALT+DEL

Setup

User’s Guide

Important!

Keyboard key names are printed in small capitals.

A plus sign i ndicat es t hat t he k e ys m ust be pressed simul taneously.

Commands to be entered, options to select, and messa ges that appear on you r monitor are printed in bold.

Names of publ ications and f iles are printed in italic .

An important note informs you of special circumstances.

Caution!

Warning!

A caution warns you of possible damage to equipment or loss of data.

A warning indic at es th e possibility of personal injury.

iv M aintainin g and Trou bleshooting Your E-4200 System

Safety instructions

Observe the following safety instructions when using your system:

Follow all instructions marked on the system and in the

•

documentation.

When the computer is turned off, a small amount of electrical

•

current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover. (Follow the cleaning instructions in your user’s guide.)

Do not use this product near water or a heat source, such as a

•

radiator or heat register.

Do not spill anything on or into the system. The best way to avoid

•

spills is to avoid eating and drinking near your system.

Make sure you set up the system on a stable work surface.

•

Openings in the computer cabinet are provided for ventilation. Do

•

not block or cover these openings. Make sure you provide adequate space (at least 12 inches) around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation slots.

Warning!

Do not attempt to service the syst em yo urs el f except as explained elsewhere in the system documentation. Adjust only those controls covered in the instructions.

Opening or removing cove rs ma rk ed “ Do N ot Remov e” ma y e x po se y ou to dang er ous el ec t ric al voltages or other risks.

Refer all servicing of those compartments to qualified service pe rson ne l.

Use the voltage setting for your area. The voltage selector switch is

•

set at the factory to the correct voltage.

As a safety feature, this system is equipped with a 3-wire power

•

cord to ensure that the product is properly grounded when in use. The plug will only fit into a grounding-type outlet. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

Do not walk on the power cord or allow anything to rest on it.

•

If you use an extension cord with this system, make sure the total

•

ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

Preface v

There is a danger of explosion if the CMOS (complementary

•

metal-oxide semiconductor) battery is replaced incorrectly.

Replace the battery with the same or equivalent type recommended

by the manufacturer. Dispose of used batteries according to the

manufacturer’s instructions.

Unplug the system from the wall outlet and refer servicing to

•

qualified personnel if:

• The power cord or plug is damaged.

• Liquid has been spilled into the system.

• The system does not operate properly when the operating instructions are followed.

• The system was dropped or the cabinet is damaged.

• The system’s performance changes.

Ad ditional inf ormation sour ces

Along with this manual and your user’s guide, you can find additional information by using the following sources.

The Gate wa y Support Center

Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are:

Hardware driver (including BIOS) and software

•

application updates

An expanded glossary

•

Technical tips

•

Service Agreement information

•

Technical documents and component information

•

Frequently Asked Questions (FAQ)

•

Online access to Tech Support

•

vi Maintaining and Troubleshooting Your E-4200 System

The Syste m Restor ation CD

The System Restoration CD included with your system can be used to:

Restore your Windows 95 or Windows 98 operating system

•

Install hardware drivers for Windows 95, Windows 98, and

•

Windows NT

Reinstall selected software applications, such as LANDesk Client

•

Manager or McAfee Virus Scan

View or install component online documentation

•

Instructions for each operating system are provided with the System Restoration CD.

Preface vii

viii Mai nt ain in g an d T roub l esh oot in g Your E- 42 00 Syste m

Chapter 1:

Case Access

Static electricity precautions ................................... 2

Identifying your computer case............................... 3

Opening the case...................................................... 4

Replacing the cover ................................................. 9

Caution!

Prevent elec tro st at ic damage to yo ur syste m b y fol lo wi ng st at i c elect r icit y precautions every time you open y ou r comp ut er ca se .

Warn ing!

To avoid exposure to dange r ous el ec tr ic al vol t ages a nd mo v in g pa rts, turn off your computer and unplug the power cord bef ore re movi ng the system cover.

Static electricity precautions

Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure:

Wear a grounding wrist strap (available at most electronics stores).

Turn off the system power.

Touch the back of the power supply fan, located on the back of the

case, to discharge any static electricity.

Unplug all power cords from AC outlets.

Remove the computer case cover.

Follow these precautions to avoid electrostatic damage to your system components:

Avoid static-causing surfaces such as plastic and styrofoam in your

•

work area.

Remove the parts from their antistatic bags only when you are

•

ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection.

Always hold cards by their edges and their metal mounting bracket.

•

Avoid touching components on the cards and the edge connectors that connect to expansion slots.

Never slide cards or other parts over any surface.

•

2 Mainta in i ng and Trou bl es hoot in g Y our E-4 200 Sy stem

Identifying your computer case

This chapter includes the procedures for opening and closing the case for each of the four models shown below. Refer to the section appropriate to your case style.

Mid-to wer case

Tower case

Desktop ca se

Case Access 3

Opening the case

The system is available in three basic models:

Desktop

•

Important!

Only q uali fi ed pe rson ne l should open the system for mainte na nc e . You need a grounding wrist strap and a Phillips screwdriver to remove the computer’s cover.

Mid-tower

•

Towe r

•

The desktop case has a removable top panel and a removable front bezel. The mid-tower and tower cases have two removable side panels, and a removable front bezel.

To install or remove components inside your desktop system, you must remove the top cover panel. For some procedures you must remove the front bezel. For the mid-tower and tower systems, you must remove the panel on the right side (as seen from the back of the system). For some procedures you must remove the left side panel and the front bezel.

Your system includes an anti-intrusion switch on the case. If you attempt to open the case without turning off the system, your system automatically turns off.

Because the components inside your computer are extremely sensitive to static electricity, be sure to follow the precautions for avoiding static electricity damage at the beginning of this chapter.

Remo ving the deskt op case cov er

You need a grounding wrist strap and a Phillips screwdriver to open the case.

To remove the desktop case cover

Turn off the computer and disconnect all power cords.

Remove the two thumbscrews at the back of the computer and set

them aside.

4 Mainta in i ng and Trou bl es hoot in g Y our E-4 200 Sy stem

Slide the top cover panel back, lift it up, and set it aside.

If you are replacing or adding a drive you may also need to remove the

bezel. To do this, lift up on the tabs at each end of the top edge of the case bezel and pull the bezel away from the system frame.

Case Access 5

Remo ving the mid-to wer case cov er

You need a grounding wrist strap and a Phillips screwdriver to open the case.

To remove the mid-tower case cover

Turn off the system and disconnect all power cords.

Remove the thumbscrews on the right side of the back of the

computer.

Remove the right side panel by pulling on the handgrip between the

thumbscrew holes.

If you are replacing externally accessible drives, remove the two

Phillips screws on the other side of the back of the computer and remove the side panel. Both side panels must be removed to access the four screws that attach such devices to the drive cage.

Remove the four screws that attach the 5.25-inch CD-ROM drive to

the drive cage. Pull the CD-ROM drive out half-way. This allows the bezel to be removed.

6 Mainta in i ng and Trou bl es hoot in g Y our E-4 200 Sy stem

If you are installing externally accessible drives or replacing existing

ones, remove the bezel by inserting a finger into each of the two circular openings at the front of the computer, pushing in on the spring clips, and pulling the upper portion of the bezel slightly forward to release it.

Lift the bezel up until the bottom tabs release.

Pull the bezel away from the computer.

Removing the tower cas e cov er

You need a grounding wrist strap and a Phillips screwdriver to open the case.

To open the case

Turn off the system and disconnect all power cords.

Case Access 7

With the back of the computer facing you, remove the three

thumbscrews and the three Phillips screws that attach the side panels to the chassis.

Right side panel

Left si de panel

Grasp the right panel by the handholds on the panel and slide the panel

towards you until the panel comes off the chassis.

Grasp the left panel by the handholds on the panel and slide the panel

towards you until the panel comes off the chassis.

8 Mainta in i ng and Trou bl es hoot in g Y our E-4 200 Sy stem

Push in the tabs on each side of the front bezel and pull the bezel off

the chassis.

1. Press i n tab s on both sides of chass is

2. Pull off bezel

Replacing the cover

Replace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer.

Replac ing the desktop c ase cov er

You need a grounding wrist strap and a Phillips screwdriver to close the case.

To replace the desktop case cover

If you removed the case bezel, replace the bezel by inserting it at the

bottom of the system frame and snapping the top tabs back in place.

Slide the top panel cover back on to the case frame.

Secure the top panel cover with the thumbscrews you removed.

Case Access 9

Replacin g the mid-tow er case cov er

You need a grounding wrist strap and a Phillips screwdriver to close the case.

To replace the mid-tower case cover

If you installed additional external drives, then you must replace the

bezel. Hook the tabs at the bottom of the front bezel into the slots in the chassis. Then push the bezel into the chassis until the spring clips snap the bezel in place.

Place the left side panel onto the chassis and slide the panel toward the

front of the chassis. Replace the two screws that attach the panel to the chassis.

Place the right side panel onto the chassis, making sure the panel fits

into the rails on the chassis. Slide the panel toward the front of the chassis until the tabs on the panel fit under the rim of the chassis.

Replace the two thumbscrews that attach the panel to the chassis.

10 Maintainin g and Tro ubleshooting Your E-4200 System

Replacing the tower case cov er

You need a grounding wrist strap and a Phillips screwdriver to close the case.

To close the tower case

Hook the tabs at the bottom of the front bezel into the slots in the

chassis. Then push the bezel toward the chassis until the bezel snaps in place.

1. Hoo k ta bs on both sid es into chassis

2. Push be ze l toward chassi s

Case Access 11

Place the left side panel on to the chassis and slide the panel toward the

front of the chassis. Make sure the tab at the front of the panel fits under the edge of the chassis.

Tabs

Replace the three screws that attach the left side panel to the chassis.

Place the right side panel on to the chassis, making sure the panel fits

into the rails on the chassis. Slide the panel toward the front of the chassis until the tabs on the panel fit under the edge of the chassis.

Replace the three thumbscrews that attach the right side panel to the

chassis.

12 Maintainin g and Tro ubleshooting Your E-4200 System

Chapter 2:

System Components

Locating components ............................................ 14

System board ......................................................... 17

I/O connectors........................................................ 19

Setting the jumpers ................................................ 21

Replacing the processor......................................... 23

Installing memory.................................................. 29

Installing and replacing drives .............................. 31

Adding an expansion card..................................... 55

LM81 hardware management............................... 57

Installing LANDesk Client Manager.................... 58

Replacing the battery............................................. 58

Replacing the power supply .................................. 60

Locating components

The following figures and lists identify the components inside the computer.

Desktop c omponents

The following components are inside your desktop system (illustration shown from top view of system).

System board

Power supply

5.25-inch drive bay (top)

Two 3.25-inch internal drive bays (bottom)

5.25-inch external drive bay (top)

3.25-inch external drive bay (bottom)

DEF

14 Maintainin g and Tro ubleshooting Your E-4200 System

Mid-to wer components

The following components are inside your mid-tower system.

5.25-inch bay

3.5-inch bay

Power Supply

5.25 -in ch bay

5.25- inc h bay

3.5-i nch bay

Externally accessible drive bays

Internal 3.5-inch hard drive bays

Stability bar

System board

Fan duct

System Components 15

Towe r components

The following components are inside your tower system.

Top drive cage

Middle hard drive cage

Add-in card guide (included in some systems)

Bottom hard drive cage

System board

Add-in card bracket

Fan duct

Power supply

16 Maintainin g and Tro ubleshooting Your E-4200 System

System board

The following figure and list identify system board components.

ABCD

R Q

F G

J K

Slot 1 connector

DIMM sockets (3)

Power connector

Fan 1 connector (to fan on power supply)

Diskette drive connector

SCSI LED header

System Components 17

Front panel connector

Primary IDE connector

Secondary IDE connector

Onboard speaker

Battery

Configuration jumper (J7B1)

Front panel USB header

ISA slot

Wake-on-Ring (WOR) connector

Shared ISA/PCI slot (1)

Wake-on-LAN (WOL) connector

PCI slots (3)

Chassis intrusion switch connector

AGP connector

Fan 3 connector

Serial port B

Parallel port

Serial port A

USB ports (2)

Mouse and Keyboard ports

18 Maintainin g and Tro ubleshooting Your E-4200 System

I/O connectors

The following figure and list identify connectors on the back of the computer.

PS/2 mouse port

USB ports

Parallel port

Video port

RJ-45 LAN connector

Serial port B

Serial port A

Keyboard port

System Components 19

F ront panel I/O connections

The front panel I/O connector block lets you connect devices such as speakers and power management accessories. Although these connections are not covered in this guide, the illustration is provided for your reference.

20 Maintainin g and Tro ubleshooting Your E-4200 System

Setting the jumpers

The system board jumper (J7B1) lets you clear passwords, set the processor/bus speed, and recover the BIOS. The table below shows the settings required to perform those tasks, and the following text provides step-by-step instructions for each mode.

J7B1 Mode Jumper Setting Action When Set

Normal 1-2 Normal operation Configure 2-3 Adds a Maintenance

menu to Setup utility with options to clear passwords and set processor/ bus speeds

Recov ery No jumper Causes system to

attempt BIOS upd ate or recovery from diskette

The following figure shows the location of the jumper on the system board.

Important!

Some p rocessors are design ed so th at y our system ca n aut oma tica lly detect the pro cessor spee d. For other processors, you must manually enable the system to de te ct th e proces so r spee d. See page 27 for more inf ormation.

J7B1

System Components 21

Recovery mode

The J7B1 jumper lets you recover the BIOS if it has become corrupted.

To recover the BIOS

Log onto the internet.

Download the correct BIOS file from the Technical Support web site.

Extract the contents of the BIOS file you downloaded, and copy the

contents onto a bootable diskette.

Turn off the system and disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

Remove the pin on the J7B1 jumper and store it in a safe place. You

will replace the jumper on pins 1-2 in Step 12.

Close the case, as described in Chapter 1.

Place the bootable diskette containing the BIOS files into drive A.

Reconnect the power cord and turn on the system to recover the BIOS.

When you hear two beeps, the BIOS has been successfully recovered.

Turn off the system again, eject the diskette from drive A, and

10.

disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

11.

page 2.

Place the jumper back on pins 1-2 on the J7B1 jumper.

12.

Close the case, as described in Chapter 1, reconnect the power cord,

13.

and turn on the system.

22 Maintainin g and Tro ubleshooting Your E-4200 System

Replacing the processor

The system is compatible with the Intel® Pentium® II 66 and 100 MHz front-side bus (FSB) processors.

The system board will support the following processor/bus configurations:

266/66

•

300/66

•

333/66

•

350/100

•

400/100

•

450/100

•

It is critical that a heat sink be installed on each Pentium processor.

When replacing a processor, order a Pentium processor upgrade kit. The kit includes the Pentium processor, a heat sink, and a disposable electrostatic discharge (ESD) wrist strap.

Some of the steps below are specific to your desktop, mid-tower or tower computer. Please skip the step if it does not apply to your system.

To replace the processor

Turn off the system and disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

Remove the stability bar (mid-tower only). Skip to step 4 if your

system does not have a stability bar:

System Components 23

Using a Phillips screwdriver, remove the screw that attaches the

stability bar to the chassis.

Stability bar

Screw

Hard drive cage

Lift the bar slightly and slide it towards the front of the chassis until

the bar clears the hard drive cage. Lift the bar out of the chassis.

Remove the fan duct (mid-tower and tower only). Skip to step 5 if your

system does not have a fan duct:

Grasp the sides of the fan duct.

24 Maintainin g and Tro ubleshooting Your E-4200 System

Gently squeeze the duct until the side tabs unlatch from the power

supply.

Fan duct

Lift the duct out of the chassis.

Identify your processor bracket type. The processor is attached to the

system board with either a top bracket or a bottom bracket.

Top bracket

If your processor is attached by a top bracket:

Using a flat-bladed screwdriver, remove the screws from the top

bracket. Lift off the bracket.

Bottom bracket

System Components 25

Pull the processor up and out.

Top brac ket

Push the new processor into the slot until it is fully seated.

Place the top bracket over the processor and replace the two screws.

If your processor is attached by a bottom bracket:

Remove the DIMMs on the system board that block access to the

bottom processor bracket. Gently push out the plastic socket clamps on each end of the DIMMs. Then carefully lift the DIMMs out of their sockets. Store the DIMMs in static-free bags.

26 Maintainin g and Tro ubleshooting Your E-4200 System

Push in the tabs on the outside edges of the bottom bracket and pull

the bracket away from the processor.

Bottom bracket

Press in the two latches at the top of the processor, and pull the

processor up and out.

Push the new processor into the slot until it snaps into place.

Push the support bracket back into the base of the processor until it

snaps into place.

Replace any DIMMs you removed.

Replace the stability bar and fan duct if applicable.

Close the case, as described in Chapter 1.

Plug in the power cord and turn on the computer and monitor.

10.

Check to see if your system has automatically detected the processor

11.

speed.

When you see the Gateway logo on the screen, press TAB to display

the system messages.

Check the processor speed displayed on the screen. If the correct

speed is shown, your system has automatically detected the processor speed.

If an incorrect speed is shown, you need to open a special menu in your system’s Setup program to manually set the correct processor speed. Setting system board jumper J7B1 opens this menu.

System Components 27

If the processor speed is not detected automatically, set the speed

12.

manually:

Turn off your system and unplug all power cords.

Open the system case.

Locate jumper J7B1, as shown in the following figure.

J7B1

Take the jumper shunt off pins 1 and 2 on jumper J7B1 and place

the shunt over pins 2 and 3.

Close the computer case, reconnect the power cords, and turn on the

system. As your system starts, the Setup program opens and a Maintenance screen appears.

When the Maintenance screen appears, set the processor speed.

Save the configuration and exit Setup.

Turn off the system, disconnect the power cords, and open the case.

Move the jumper shunt on the J7B1 jumper back to its normal

position over pins 1 and 2.

28 Maintainin g and Tro ubleshooting Your E-4200 System

Close the case, reconnect the power cord, and turn on the system.

Your system now detects the speed of the new processor.

Installing memory

The Synchronous Dynamic Random Access Memory (SDRAM) Dual In-line Memory Modules (DIMMs) supported by your system board conform to the following standards:

3.3 V, 168-pin unbuffered SDRAM

•

16 MB and 32 MB (16 bit technology)

•

64 MB and 128 MB (64 bit technology)

•

Single- or double-sided configurations

•

384 MB maximum system memory

•

When you are installing DIMMs, keep the following in mind:

You can use 16-MB, 32-MB, 64-MB, and 128-MB DIMMs in any

•

combination, band, or order to expand the SDRAM up to 384 MB.

No jumper settings are required for the memory size or type

•

because this information is automatically detected by the BIOS.

This system board requires 4-clock DIMMs with a clock latency of

•

2 (CL2), otherwise known as CL24-clock DIMMs.

To install DIMMs

Turn off the system and disconnect the power cord.

Open the case, observing the Static Electricity precautions in

Chapter 1.

System Components 29

Pull open the socket clamps on each side of the DIMM socket.

Insert the DIMM into the socket and align the two notches in the

DIMM with the two notches in the DIMM socket.

Gently press the DIMM into the socket until it doesn’t move any

farther. (Inserting the DIMM automatically locks each of the socket clamps on each end of the DIMM.)

Caution!

Never try to remove a DIMM without releasing the clamps. You may break the socket, causing serious damage.

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

To remove DIMMs

Gently push out the plastic socket clamps on each end of the DIMM.

The DIMM should pop up slightly from the socket.

30 Maintainin g and Tro ubleshooting Your E-4200 System

Carefully lift the DIMM out of the socket.

Store the DIMM in a static-free container.

Installing and replacing drives

The standard configuration for your computer includes a 5.25-inch IDE CD-ROM drive, a 3.5-inch IDE hard drive, and a 3.5-inch diskette drive.

As you prepare to install drives, keep the following in mind:

Before you install a drive, see the drive’s documentation for

•

information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

If you are installing a drive that uses an expansion card controller,

•

install the expansion card before you install the drive.

The computer’s integrated IDE connectors can support four IDE

•

drives. The computer’s integrated diskette connector can support a diskette drive.

Important!

To remove and install drives, you need a grounding wrist strap and a Phillips screwdriver. If you remove a drive, make sure to plac e it in an ant is t atic bag.

IDE hard drives can be configured as single, master, or slave. IDE

•

CD-ROM drives can be configured as master or slave. Use the drive-select jumpers on the drives to configure IDE drives as follows: If only one drive is attached to the controller cable, configure the drive as single if it is a hard drive or master if it is a CD-ROM drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

If you want to install SCSI drives, you need to install a SCSI

•

controller card to operate the drives and may need to install software drivers.

You may need to configure the drives you install through the

•

system’s Setup program. Press F1 at start up to access the Setup program.

System Components 31

Replacin g and installing drive s in your desktop computer

Your desktop computer contains the following drive bays:

One 3.5-inch drive bay that can be accessed from outside the

•

computer.

Two 5.25-inch drive bay that can be accessed from outside the

•

computer.

Two 3.5-inch drive bays that are not accessible from outside the

•

computer.

Replacing the 3.5-inch diskette drive in your desktop computer

In your computer, a 3.5-inch diskette drive attaches to a metal mounting bracket. For the location of the 3.5-inch diskette drive brackets, see the section “Desktop components” on page 14.

To replace the 3.5-inch diskette drive

Turn off the system and disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

Locate the combination 3.5-inch drive/5.25-inch drive cage.

Disconnect the power and data cables from the back of both drives,

noting their locations and orientations. (You will reconnect these cables after you install the new drive.)

32 Maintainin g and Tro ubleshooting Your E-4200 System

Remove the drive cage from the case.

Remove the drive from the cage.

Secure the new drive in the cage.

Connect the power and data cables to the 3.5-inch and 5.25-inch

drives, making sure the cables match their original positions.

Reinstall the drive cage in the case.

Connect the power and data cables to the drive.

10.

System Components 33

Close the computer case as described in Chapter 1.

11.

Reconnect the power cord and turn on the system.

12.

If the system does not recognize the new drive, see “Peripheral/Adapter problems” on page 76.

Installing a 3.5-inch hard driv e in your desktop computer

The hard disk is secured to a metal mounting cage, which enables the drive to be easily installed and removed from the case.

To install a hard disk drive

Turn off the system and disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

Locate the 5.25-inch drive cage to the right of the case and do one of

the following:

• If the drive bay is empty, remove the metal drive bay cover from the front of the 5.25-inch drive bay.

• If a drive is installed in the 5.25-inch drive bay, disconnect the data and power cables from the drive, noting their locations and orientations. (You will reconnect these cables after you install the new drive.)

34 Maintainin g and Tro ubleshooting Your E-4200 System

Remove the 5.25-inch drive cage from the case. The hard drive cage is

underneath.

Disconnect the hard disk data and power cables from the hard disk,

noting their locations and orientations. (You will reconnect these cables when you install the new hard disk.)

Remove the hard disk cage from the case.

System Components 35

Configure the new drive by following your drive documentation.

Do one of the following:

If you are replacing the hard drive that is installed in the cage,

•

remove the drive from the cage and install the new drive in its place.

If you are adding an additional hard drive, install the drive in the

•

empty bay of the drive cage.

Reinstall the drive cages into the case.

Close the case as describe in Chapter 1.

10.

Plug in the power cable and peripherals.

11.

Turn on the computer.

12.

If the system does not recognize the new drive, see “Hard disk problems” on page 73 for troubleshooting information.

Replacing the CD-ROM drive in y our desktop computer

A 5.25-inch drive is secured to the same metal mounting cage as the

3.5-inch drive. A 5.25-inch drive, such as a CD or DVD drive, can be installed in this location.

To replace the CD-ROM drive in the center bay

Turn off the system and disconnect the power cord.

Remove the cover side panels, observing the “Static electricity

precautions” on page 2.

Locate the combination 3.5-inch drive/5.25-inch drive cage.

Disconnect the power and data cables from the back of both drives,

noting their locations and orientations. (You will reconnect these cables after you install the new drive.)

36 Maintainin g and Tro ubleshooting Your E-4200 System

Remove the drive cage from the case.

Remove the drive from the cage.

Secure the new drive in the cage.

Connect the power and data cables to the drives, making sure the

cables match their original positions. Configure the drive by following your drive documentation.

Reinstall the drive cage into the case.

System Components 37

Close the computer case (see “Replacing the desktop case cover” on

10.

page 9 for further instructions).

Plug in the power cable and peripherals.

11.

Turn on the computer.

12.

Installing or replacing an additional 5.25-inch drive in your desktop computer

You can install another 5.25-inch drive, such as a CD or DVD drive, in the drive expansion bay to the right of the case.

To install a 5.25-inch drive in the expansion bay

Turn off the system and disconnect the power cord.

Remove the cover side panels, observing the “Static electricity

precautions” on page 2.

Do one of the following:

If a drive is not yet installed in the drive bay, remove the metal drive

•

bay cover from the front of the bay. Also, remove the plastic drive bay cover from the front bezel.

If you are replacing a drive, disconnect the power and data cables

•

from the drive, noting their locations and orientations. (You will reconnect these cables after you install the new drive.)

38 Maintainin g and Tro ubleshooting Your E-4200 System

Remove the drive cage from the case.

If you are replacing a drive, remove it from the mounting cage.

Secure the new drive in the cage.

Install the drive cage in the case.

Connect the power and data cables to the drive. Configure the drive by

following your drive documentation.

Close the computer case (see “Replacing the desktop case cover” on

page 9 for further instructions).

System Components 39

Plug in the power cable and peripherals.

10.

Turn on the computer.

11.

Replacin g and installing drive s in your mid-to wer computer

Your mid-tower computer contains the following drive bays:

Three 3.5-inch drive bays that can be accessed from outside the

•

computer.

Two 5.25-inch drive bays that can be accessed from outside the

•

computer.

Three 3.5-inch drive bays that are not accessible from outside the

•

computer.

Replacing a 3.5-inch diskette drive in the mid-tower computer

In your computer, a 3.5-inch diskette drive attaches to a metal mounting bracket. For the location of the 3.5-inch diskette drive brackets, see the section “Mid-tower components” on page 15.

To replace a 3.5-inch diskette drive

Turn off the system and disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

If you are replacing a drive, remove the drive:

Disconnect the power and data cables from the back of the drive.

•

Remove the four screws that attach the drive to the drive bracket.

•

The screws can be accessed through the chassis side panels.

Push the drive out of the chassis through the bezel.

•

If you are adding a drive into a bay that is empty:

40 Maintainin g and Tro ubleshooting Your E-4200 System

Remove the bezel.

Push out the EMI shield in the bay.

Remove the plastic drive bay cover on the front bezel. For

information on removing the bezel, see the section “Removing the mid-tower case cover” on page 6.

Place the new drive into the drive bracket through the front bezel.

Secure the drive to the mounting bracket using four screws.

Connect the power and data cables to the drive.

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

If the system does not recognize the new drive, see “Peripheral/Adapter problems” on page 76.

System Components 41

Installing or replacing a 3.5-inch hard drive in your mid-tower computer

In your computer, a 3.5-inch hard drive attaches to a metal mounting bracket. You can easily remove the bracket and install a new drive. For the location of the 3.5-inch hard drive bracket, see the “Mid-tower components” on page 15.

To install a 3.5-inch hard drive

Turn off the system and unplug the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

Disconnect the cables from the back of any drives installed in the hard

drive bracket.

Remove the stability bar (see page 24).

Remove the three screws that attach the hard drive bracket. Support

the bracket with your hand as you remove the screw inside the chassis.

42 Maintainin g and Tro ubleshooting Your E-4200 System

Slide the bracket up to unhook the tabs on the bracket from the slots in

the chassis. Lift the bracket out of the chassis.

If you are replacing a hard drive, remove the screws that attach the

drive to the drive cage and remove the drive.

Slide the new hard drive into the bracket and attach the drive to the

drive cage.

Replace the hard drive cage in the chassis, sliding it down until the

tabs on the bracket hook into the slots on the chassis. Attach the bracket to the chassis with the three screws you removed in step 5.

Replace the stability bar.

10.

Connect the power and controller cables to the drives in the bracket.

11.

Replace the system cover (see “Replacing the cover” on page 9 for

12.

instructions). Plug in the power cord and turn on the computer.

Configure the drive as needed in Setup.

13.

If the system does not recognize the new drive, see “Hard disk problems” on page 73 for troubleshooting information.

System Components 43

Installing a CD-ROM or other 5.25-inch drive in your mid-tower computer

The 5.25-inch drive bay can be used to install a CD-ROM drive, diskette drive, or other 5.25-inch device.

To install a CD-ROM or other 5.25-inch drive

Turn off the system and disconnect the power cord.

Remove the cover side panels, observing the “Static electricity

precautions” on page 2.

If you are replacing a drive, remove it from the chassis:

Disconnect the cables from the back of the drive.

•

Remove the four screws that attach the drive to the chassis. The

•

screws can be accessed through the chassis side panels.

Slide the drive out of the chassis through the front of the bezel.

•

If you are installing a drive in an empty drive bay:

Remove the bezel

Push out the EMI shield in the bay.

Remove the plastic drive bay cover on the front bezel. For

information on removing the bezel, see the section “Identifying your computer case” on page 3.

44 Maintainin g and Tro ubleshooting Your E-4200 System

Slide the new 5.25-inch drive into the bay through the front bezel.

Attach the drive to the chassis with the four screws.

Connect the power and data cables to the back of the drive. (See drive

documentation for proper jumper settings and connector orientation.)

Close the case (see “Replacing the mid-tower case cover” on page 10

for further instructions).

Plug in the power cable and peripherals.

Turn on the computer.

10.

Replacing and installing drives in your tower computer

Your tower computer contains the following drive bays:

Top drive cage: five drives (5.25-inch and 3.5-inch) that can be

•

accessed from outside the system.

Middle drive cage: two full-height or three half-height 3.5-inch

•

hard drives that are not accessible from outside the system.

System Components 45

Bottom drive cage: one full-height or two half-height 3.5-inch hard

•

drives that are not accessible from outside the system.

Installing or replacing a CD-R OM drive or diskette driv e in the top drive cage of your tower computer

You can install a 5.25-inch CD-ROM and 3.5-inch diskette drive the top drive cage.

To install a drive in the top drive cage

Turn off the system and disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

If a drive is installed in the bay you want to use, remove the drive:

Disconnect data cables from the back of the drive.

•

Remove the four screws (two on either side of the drive) that attach

•

the drive to the drive cage.

Push the drive out of the chassis through the bezel.

•

46 Maintainin g and Tro ubleshooting Your E-4200 System

If an EMI shield and slot cover are in the bay you want to use, remove

them:

Push the EMI shield out through the front of the chassis.

•

Push the slot cover out through the back of the bezel.

•

System Components 47

Slide the new drive into the system through the front of the chassis.

Install the four screws that attach the drive to the drive cage.

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

If the system does not recognize the new drive, see “Peripheral/Adapter problems” on page 76.

Installing a 3.5-inch hard driv e in your tow er computer

In your computer, a middle and bottom drive cage together can hold five

3.5-inch hard drives. For the location of the 3.5-inch hard drive cage, see the “Tower components” on page 16.

48 Maintainin g and Tro ubleshooting Your E-4200 System

Installing or replacing hard drives i n the middle drive cage

You can install up to three 3.5-inch hard drives in the middle drive cage.

To install a drive in the middle drive cage

Turn off the system and unplug the power cord.

Remove the left side panel of the case, observing the “Static electricity

precautions” on page 2.

If any drives are installed in the drive cage, disconnect the cables from

the back of the drives.

If your system includes an add-in card guide, remove it:

Remove any long add-in cards attached to the card guide.

Remove the screw that attaches the add-in card guide to the chassis

and then slide the card guide out of the computer.

Add-in car d gu ide (in so me system s)

System Components 49

Remove the three screws that attach the middle drive cage to the

chassis. Support the cage with your hand as you remove the last screw. Then slide the drive cage out of the chassis.

Middl e ha rd driv e cage

If a drive is in the bay of the cage that you want to use, remove the

screws that attach the drive to the cage and remove the drive.

50 Maintainin g and Tro ubleshooting Your E-4200 System

Slide the new drive into the cage and attach the drive to the cage with

four screws.

Slide the drive cage into the chassis, making sure to hook the tabs on

the cage into the slots on the chassis. Replace the three screws that attach the cage to the chassis.

Important!

When you reinstall the middle drive cage, make sure you do not set the cage on the cables attached to the control panel.

Slots

Tab

Connect the cables to the drives in the cage. If a card guide is included

in your system, replace the add-in card guide and any add-in cards you removed.

System Components 51

Close the computer case (see “Replacing the tower case cover” on

10.

page 11 for instructions). Plug in the power cord and turn on the computer.

If the system does not recognize the new drive, see “Hard disk problems” on page 73 for troubleshooting information.

Installing hard drives in the bottom drive cage

You can install 3.5-inch hard drives in the bottom drive cage.

To install a drive in the bottom drive cage

Turn off the system and unplug the power cord.

Remove the right side panel of the case (see page 7 for instructions),

observing the “Static electricity precautions” on page 2.

If any drives are installed in the drive cage, disconnect the cables from

the back of the drives.

If your system includes an add-in card guide, remove it:

Remove any long add-in cards attached to the card guide.

Remove the screw that attaches the add-in card guide to the chassis

and then slide the card guide out of the computer.

52 Maintainin g and Tro ubleshooting Your E-4200 System

Remove the three screw that attach the drive cage to the chassis. Then

slide the cage forward and lift it out of the chassis.

Bottom hard driv e cag e

If a drive is in the bay of the cage that you want to use, remove the

screws that attach the drive to the cage and remove the drive.

Slide the new drive into the cage with the bottom of the drive facing

up. Attach the drive to the cage with four screws.

System Components 53

Slide the drive cage into the chassis, making sure to hook the tabs on

the cage into the slots on the chassis. Replace the three screws that attach the cage to the chassis.

Slots

Connect the cables to the drives in the bracket.

If a card guide is included in your system, replace the add-in card

10.

guide and any add-in cards you removed.

Close the case as described in Chapter 1.

11.

Plug in the power cord and turn on the computer.

12.

If the system does not recognize the new drive, see “Hard disk problems” on page 73 for troubleshooting information.

54 Maintainin g and Tro ubleshooting Your E-4200 System

Adding an expansion card

The E-4200 system board has seven expansion slot connectors:

One shared ISA/PCI slot

•

Three PCI local-bus slots

•

One ISA slot

•

One AGP slot

•

The E-4200 system board accepts three types of expansion cards: ISA, PCI, and AGP.

Some ISA expansion cards have jumpers or switches that set interrupts and I/O addresses. They come with instructions that explain how to set them to avoid hardware conflicts. Follow the instructions carefully.

Refer to the appropriate system board illustration earlier in this chapter for the correct installation location.

Important!

Your desktop sys tem on ly supports half-lengt h AGP cards.

To add an expansion card

Set any jumpers and switches on the card, if required in the card

instructions.

Turn off the system and disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

System Components 55

If applicable, remove the two screws that attach the add-in card bracket

to the case and remove it.

Add-in card bracket (tower system only)

Locate an available slot.

Remove and retain the screw securing the expansion port cover to the

rear panel. Keep the port cover for reinstallation in case you ever need to remove the card.

Firmly insert the edge of the expansion card into the slot.

56 Maintainin g and Tro ubleshooting Your E-4200 System

After seating the card firmly, secure it to the chassis by installing the

screw you removed in Step 6 through the mounting bracket at the end of the card.

Replace the add-in card bracket.

Connect cables to the card (see card documentation for proper jumper

10.

settings and cable orientation)

Close the case, as described in Chapter 1.

11.

Reconnect the power cord and turn on the system.

12.

It may be necessary to reconfigure your system after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.

LM81 hardware management

LM81 is an integrated data acquisition system that lets you monitor the status of your system hardware. Monitored information includes internal temperature, fan speed, voltage, and chassis intrusion (to alert you in case of tampering). The features of the hardware management system can be

accessed through LANDesk system health indicator.

Client Manager, which provides a quick

System Components 57

Installing LANDesk Client Manager

Intel’s LANDesk Client Manager is the Desktop Management Interface (DMI) solution that is already loaded on your system. LANDesk Client Manager lets you monitor your system for critical situations that may need your attention. It also lets your system administrator remotely inventory and manage systems on your network.

To install LANDesk Client Manager

In the C:\DMI folder, double-click the Setup icon to launch the

InstallShield

Follow the instructions that appear on your screen. If you are prompted

for a password during the installation process, enter LOWTCO.

LANDesk Client Manager comes with complete electronic documentation and on-line help. Refer to these documents and Help for any LANDesk concerns.

wizard.

Replacing the battery

The battery provides power for the system real-time clock and CMOS RAM, which holds the system configuration information.

If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the Setup utility and write

Caution!

There is a danger of explosion if the battery is incor rect l y repl a ced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the man ufacturer’s instruct io ns .

58 Maintainin g and Tro ubleshooting Your E-4200 System

down all the values in the menus and submenus before replacing the battery. Replacing the battery resets the Setup utility to its default values.

Restart the computer and start the BIOS Setup program by pressing F1

when you are prompted to do so.

To replace the battery

Write down the CMOS values from the Main Setup utility screen so

you can reenter them after you replace the battery. (For more information about the setup program, see “Using the BIOS setup utility” on page 66.)

Turn off the system and disconnect the power cord.

Open the case, observing the “Static electricity precautions” on

page 2.

Locate the battery on the system board (see “System board” on

page 17). The battery is circular and has the positive pole mark (+) on the top.

Using a flat-bladed screwdriver, carefully remove the battery from its

socket on the system board.

Press the new battery in the socket with the positive pole up. Be sure

you have pressed the battery down far enough for it to contact the base of the socket.

Close the case, as described in Chapter 1.

Reconnect the power cord and turn on the system.

Enter the setup program and verify that the system configuration is

10.

correct using the data you recorded in Step 2.

If the CMOS data is not correct, change the information in the setup screens as necessary.

System Components 59

Troub leshooting the batt ery installat ion

If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try.

Turn off the system and ensure that all exterior cables are attached

•

to the correct connectors and secured.

Check to be sure that all power switches are on. If the system is

•

plugged into a power strip or surge protector, be sure it is turned on also.

Enter the BIOS Setup program and compare the settings on the

•

screen with your notes or the system hardware manuals. Correct any discrepancies.

Turn off the system, remove the cover, and verify that all cables

•

inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors didn’t miss any pins. Disconnect and reconnect the cables, and then replace the cover carefully so as not to disturb any cables.

Turn off the system, remove the cover and, if you have the proper

•

test equipment, verify that the new battery has power. (It is possible, although highly unlikely, that your new battery is defective.)

When everything works properly, close the case as described in Chapter 1, reconnect the power cord, and turn on the system.

Replacing the po wer suppl y

Please observe the following instructions for removing the power supply and installing a new one

Installing a power supply in your desktop computer

Turn off the system and unplug the power cord.

Open the case, as described in Chapter 1. Observe the “Static

electricity precautions” on page 2.

60 Maintainin g and Tro ubleshooting Your E-4200 System

Disconnect all power supply cables from internal devices, including

the main power supply connection to the system board.

Remove the four screws on the back of the chassis that attach the

power supply to the chassis.

Lift the power supply out of the chassis.

Check the red voltage switch on the back of the new power supply. Be

sure it is set to the correct voltage for your area.

Important!

To remove and install the power supply, you need a grounding wrist strap and a Phillips screwdriver.

Line up the holes in the new power supply with the screw holes in the

back of the chassis.

Replace the four screws on the back of the chassis that attach the

power supply to the chassis.

Reconnect the power supply cables.

Replace the system cover (see “Replacing the desktop case cover” on

10.

page 9 for instructions). Plug in the power cord and turn on the computer.

System Components 61

Important!

To remove and install the power supply, you need a grounding wrist strap and a Phillips screwdriver.

If the system does not work correctly, make sure that you installed the power supply correctly and connected the power supply cable to the power connector on the system board. Check that the voltage connector on the back of the power supply is set correctly.

Installing a power supply in your mid-tower computer

Turn off the system and unplug the power cord.

Open the case, as described in Chapter 1. Observe the “Static

electricity precautions” on page 2.

Disconnect all power supply cables from internal devices, including

the main power supply connection to the system board.

Remove the fan duct (see page 24 for more information on removing

the duct).

Remove the four screws on the back of the chassis that attach the

power supply to the chassis.

Support the power supply with your hand and remove the screw inside

the chassis that attaches the power supply.

62 Maintainin g and Tro ubleshooting Your E-4200 System

Lift the power supply out of the chassis.

Check the red voltage switch on the back of the new power supply. Be

sure it is set to the correct voltage for your area.

Line up the holes in the new power supply with the screw holes in the

back of the chassis.

Replace the four screws on the back of the chassis and the one screw

10.

inside the chassis that attach the power supply to the chassis.

Replace the fan duct.

11.

Reconnect the power supply cables.

12.

Replace the system cover (see “Replacing the cover” on page 9 for

13.

instructions). Plug in the power cord and turn on the computer.

Installing a power supply in your tower computer

Turn off the system and unplug the power cord.

Open the case, as described in Chapter 1. Observing the static

electricity precautions on “Static electricity precautions” on page 2.

Disconnect all power supply cables from internal devices, including

the main power supply connection to the system board.

Remove the fan duct (see page 24 for more information on removing

the fan duct).

System Components 63

Remove the four screws on the back of the chassis that attach the

power supply to the chassis.

Support the power supply with your hand and remove the two screws

on the side of the chassis that attach the power supply.

Lift the power supply out of the chassis.

Check the red voltage switch on the back of the new power supply. Be

sure it is set to the correct voltage for your area.

Line up the holes in the new power supply with the screw holes in the

back of the chassis.

Replace the four screws on the back of the chassis and the two screws

10.

on the side of the chassis.

Replace the fan duct.

11.

Reconnect the power supply cables.

12.

Replace the system cover (see “Replacing the tower case cover” on

13.

page 11 for instructions). Plug in the power cord and turn on the computer.

If the system does not work correctly, make sure that you installed the power supply correctly and connected the power supply cable to the power connector on the system board. Check that the voltage selector on the back of the power supply is set correctly.

64 Maintainin g and Tro ubleshooting Your E-4200 System

Chapter 3:

BIOS Setup

About the BIOS setup utility................................. 66

Updating the BIOS ................................................ 67

About the BIOS setup utility

The computer’s BIOS has a built-in program that lets you set many basic system characteristics. These settings are stored and saved even when the power is off. This chapter contains information about this setup utility and is intended to serve as a guide so that you can make changes to your system BIOS when necessary.

Using the BIO S setup utility

The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.

To enter the setup utility, restart the system and then press

F1 when

prompted on screen during the startup process. Upon entering setup, the Main Setup screen opens.

BIOS Setup Utility

Main Advanced Security Power Boot Exit

Item Specific Help

BIOS Version

Processor Type

Processor Speed

Front Side Bus Speed

Cache Ram System Memory Memory Bank 0 Memory Bank 1 Memory Bank 2

Cache ECC Support:

F1 Help ↑↓Select Item -/+ Change Values F9 Setup Default

ESC Exits

Language:

System Time: System Date:

←→

Select Menu Enter Select > Sub-Menu F10 Save and Exit

4M4PBox1.15A.xxx.xxx Pentium® II

xxx MHz xxx KB

xxx MB

[Not Installed] [Not Installed] 64 MB SDRAM

[English (US)] [Disabled]

[xx:xx:22] [xx/xx]

Select the current default language used by BIOS

As you select items on the main menu and in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options.

The command bar at the bottom of the screen shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.

66 Maintainin g and Tro ubleshooting Your E-4200 System

The main screen has the following menu selections at the top of the screen:

Main gives you access to basic information and settings related to

•

your system hardware and configuration.

Advanced gives you access to information and settings for system

•

resources, hardware, and system configuration.

Security gives you access to settings related to system access

•

passwords.

Power gives you access to information and settings related to

•

power-saving functions available with your system.

Boot gives you access to settings that determine how your

•

computer starts up.

Exit gives you access to options for exiting the BIOS Setup utility.

•

Refer to the Item-Specific Help box for information about specific menu options.

Updating the BIOS

Flash memory simplifies distributing BIOS upgrades. If you need a new version of BIOS, you can download the BIOS update from the Technical Support web site and install the new version from a diskette.

Important!

You may encounter a CMOS checksum error or other problem after the system restarts. T ry turning the sy st em off an d th en restarting. CMOS checksum errors require that you enter BIOS Setup, check your settings, save your settings, and exit setup.

To update the BIOS

Log onto the Internet and go the Gateway website:

http://www.gateway.com

Click on the Tech Support link.

3. Under File and Driver Downloads, click the Hardware Drivers link.

4. Under Hardware Support, click the Desktop/Tower link.

5. Under Desktop/Tower, click the BIOS/Firmware Updates link.

6. Download the correct BIOS file.

BIOS Setup 67

7. Extract the contents of the BIOS file you downloaded.

8. Follow the instructions in the Readme file.

68 Maintainin g and Tro ubleshooting Your E-4200 System

Chapter 4:

Troubleshooting

Introduction............................................................ 70

Troubleshooting checklist..................................... 70

CD-ROM problems............................................... 72

Hard disk problems................................................ 73

Memory/Processor problems................................ 74

Modem problems................................................... 75

Peripheral/Adapter problems................................ 76

Printer problems .................................................... 78

System problems ................................................... 79

Video problems...................................................... 80

Error messages....................................................... 83

Important!

Do no return any equipm ent wit h ou t obtaining a Return Material Authorization (RMA) number.

Introduction

If your system does not operate correctly, re-read the instructions for the procedure(s) you have performed. If an error occurs in an application, consult the documentation supplied with the software.

This section identifies solutions to common problems. If the suggestions in this chapter do not resolve your problem, call Technical Support.

Troubleshooting checklist

Before turning on the system, make sure that:

The power cord is connected to the AC power-in connector and an

•

AC outlet.

The AC outlet is supplying power.

•

If a power strip is used, it is turned on, and the circuit breaker is set.

•

The voltage selection switch on the system power supply reflects

•

the proper voltage.

Verifying y our configura tion

If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings.

Viewing system resources

You can view system resources, such as DMA and IRQ usage, I/O maps and memory maps, from your operating system. To view these resources:

1. Under Control Panel, double-click the System icon.

2. Select the Device Manager tab.

3. Highlight the hardware type, in this case Computer, then click the

Properties button to view your system properties.

70 Maintainin g and Tro ubleshooting Your E-4200 System

Troub leshooting guidel ines

As you troubleshoot your system, follow these guidelines:

Never remove the system cover while the system is turned on.

•

Do not attempt to open the monitor; it is extremely dangerous.

•

Even if the monitor’s power is disconnected, stored energy within the monitor’s components can cause a painful or harmful experience.

If a peripheral such as the keyboard, mouse, drive, or printer does

•

not appear to work, verify that all connections are secure.

If an error message displays on the screen, write it down, word for

•

word. You may be asked for it when calling Technical Support.

Only qualified personnel should open the system for maintenance.

•

If you are confident that you are qualified to maintain the system

•

yourself, make certain you are properly grounded before opening the system chassis. See the section “Static electricity precautions” on page 2 for more information on preventing electrostatic damage to the system.

Troubleshooting 71

CD-ROM problems

An audio CD produces no sou nd.

Probable Cause Solution

Important!

Some syste ms do not have sound car ds be ca use sound cap ab i li tie s ar e b u il t into the system board.

The CD is loaded incorrectly.

The speakers are not connected.

The speake r vol ume is turned down.

The speaker s m ay be muted via the Multimedia volum e control.

The sound card may not be installed correctly.

The speaker s m ay be faulty.

Make certain the label is facing upward, and then try again.

Check the speaker cables. Mak e certai n they ar e connected properly and securely.

Check the volume cont rol.

Fr om the

Accessories Volume Control

turned up . Open the sys tem, an d t hen re seat t he soun d

card. Make c ertain the ca bles are conne cte d properly.

Connect a s et of h eadph ones to t he speak e r jack to test the output. If they work, replace the speak ers.

Accessories

), click

menu (

Multimedia

. Make cer tain the volume is

Start| Programs

, and then click

The CD-R OM drive is not re cognized b y the system.

Probable Cause Solution

The CD is not i ntended for PC use.

The CD is loaded incorrectly.

The CD is scrat ched or dirty .

The CD-RO M drive needs to be added as new hardware.

72 Maintainin g and Tro ubleshooting Your E-4200 System

Make certain the CD is PC-compatible.

Make certain the label is facing upward, and then try again.

Try cleaning t he CD with a lint-free cloth. Check t he CD for scratches.

From the Control Panel window (

Settings| Control Panel Hardware

the driv e . If y ou ar e not experienced with t his procedur e, call Technical Support.

. Fol low the directions for addi ng

), do ub le -c lic k

Start

Add New

Probable Cause Solution

The secondary IDE device may be disabled.

Restart your computer, and then press enter the s etup pr og ram . From the

Configuration| Advanced ondary IDE Interface

Secondary IDE Status

the

menu, set the

Auto

and make certain

Enabled

Peripheral

Sec-

The CD cables are not installed correctly.

Open the system and chec k all cables between t he CD controlle r and the CD-R OM drive.

Har d disk problems

The SCSI driv e is not recogniz ed by the system.

Probable Cause Solution

The primary IDE device may be disabled.

The SCSI bus is not properly terminated.

The drive i s conf igure d with a confl icting SCSI address .

Restart your computer, and then press f1 to enter the setup pr ogram. F rom the

Configuration| Advanced mary IDE Interface

Enabled. Make cer t ain the last device on the SCSI

chain is properly terminated. Change the device’s SCSI address to one

that is not cur rently being used by the system.

menu, set the

Primary IDE Status

and

Peripheral

Pri-

The cable s are not connected cor rectly.

Open the system and chec k the cable connections.

Troubleshooting 73

The IDE drive is not recogniz ed by t he system.

Probable Cause Solution

The primary IDE device may be configured incorrectly.

Restart your computer, and then press enter the s etup program. From the menu, set the

figured

Primary IDE Master

Main

Auto Con-

The drive may not be configured properly .

The d rive cables are not connect ed properly.

The drive controller is not seated properl y.

Consult the hard disk user’s guide for instructi ons on how to confi gure the drive.

Open the system and chec k all cables connected to t he controller card.

Open the system and reseat the drive con troller .

Memory/Processor problems

Memory errors were detected during system start up.

Probable Cause Solution

Memory was added or removed, and the new configuration was not saved in BIOS Setup.

The memory was installe d in correctly.

Enter BIOS Setup and save the new memory configurat ion.

Check the memory for proper seating and orientati on.

A memory chip is faulty.

74 Maintainin g and Tro ubleshooting Your E-4200 System

Replace the card on which the faulty chip resides. Third-party diagnostic program s can help determine which chip or memory segment is failing.

A new pr ocessor is not re cognized b y the system.

Probable Cause Solution

The processor was installe d in correctly or in the wrong socket.

The processor speed was not selected on the system boar d.

A pin was bent on the processor dur ing installa t ion .

Check th e installati on. The process or should be recognized autom atically if it was install ed correctly.

If yo ur system board enables you t o select the processor speed, make sure you have selected the speed properly.

Remove the processor and inspect it for damage. If a pin is bent, very carefully try to straighten it.

Modem problems

The modem is n ot recognized by the syst em.

Probable Cause Solution

The modem has not been added as new hardwar e.

Add the modem as new hardware.

The modem is not connected to a live phone jack.

The modem is not configured with a valid interrupt or address.

The phone jac k is shared by another modem or telephon e.

Make cer t ain the line connected to the modem is liv e and plugged into the appropriate port on the modem (line port).

Check the system settings for conflicts. If one exi sts, correct the prob lem by selecting an available interrupt and addr ess.

If the modem shar es the jack with another devic e, m a ke certain t h e o t h er devic e d oes not have the port open (for instance, someone is on the phone, or anot her modem is in use).

Troubleshooting 75

P eripheral/Adapter problems

A SCSI de vice is not recognized b y the system.

Probable Cause Solution

The device needs to be added as new hardware.

The SCSI ID may be invalid.

The SCSI chain is not terminated.

The device cables are not installed correctly.

From the Control Panel window (

Settings| Control Panel Hardware

the device. If you are not experienced with this procedure, call Technical Support.

Assign an available SCSI ID to the device.

Make cer t ain the last device on the SCSI chain is terminated.

Open the system and chec k all cables between th e controller and the device.

. Fol low the directions for addi ng

), do ub le -c lic k

The disk ette drive is n ot recognized b y the system.

Probable Cause Solution

The disk ette drive may be configured incorrectly.

Restart your computer, and then press enter the s etup program. From the

Floppy Options

kette drive settings are correct.

menu, ensure that the dis-

Start

Add New

Main

The d rive cables are not connect ed properly.

The drive controller is not seated properl y.

76 Maintainin g and Tro ubleshooting Your E-4200 System

Open the system and chec k all cables connected to t he controller card.

Open the system and reseat the drive con troller .

The diskette drive will not read, write, or f ormat.

Probable Cause Solution

The disk ett e is not IBM formatted.

The disk ette is corrupted.

The disk is write protected.

Make certain the diskette you are trying to format is IBM-compatible. If it is, try reformattin g it .

Run ScanDisk on the diskette. If errors are detected and corrected, try accessi ng the disk ett e again.

Make certain the write- prote ction window on the upper-righ t corner of the diske tte is close d (u nprotected ).

The disk ette drive LE D lights cont inuously.

Probable Cause Solution

The disk ette is corrupted.

The ca ble to th e drive is not connected properly.

Remove the diskette from the drive. If the light remains on, try restar t ing the system.

Open the system and chec k the cable between t he diskette drive and its controller. Make cer t ain the pins are not bent or misaligned.

An adapter car d is not recognize d by the system.

Probable Cause Solution

The interrupt and/or I/O address is set incorrectly .

The card has not been configured t hrough t he software (e.g., EISA configuration utility).

The card was not installed correctly.

Check the address configuration of the adapter card and ensure that it does not conflict with another car d in the syst em.

Configure the card with the appropriate soft ware.

Reseat the card and m ake certain that it s jumpers ar e configured app ropri ately .

Troubleshooting 77

Printer problems

The printer will not turn on.

Probable Cause Solution

The printer is not plugged in.

The printer is not turned on.

The printer is defective.

Check the power cable. Make certain it is plugged into a live power source.

Make cer t ain the printer’s power swi tch is On. If pow er is applied to th e print er, the green power LED should be lit.

Tr y another printer if one is available.

The printer is turned on b ut will not print.

Probable Cause Solution

The printer is not connected to the system.

The printer is not designated as the default printer.

Check the data cable between the printer and the syste m. Make certain it is connec ted to the proper port. Check the connector and cabl e for bent or broken pins.

If the printer to whi ch you are trying to print is not the default printer, make certain y ou have selected it through the application’s printer setup function.

The printer has not been added to the system.

The printer prints g arbl ed text.

Probable Cause Solution

The wrong dr iver is being used for the selected printer.

78 Maintainin g and Tro ubleshooting Your E-4200 System

Start

From the Printers window (

Printers

directions for adding the new printer.

From the Printers window (

Printers

menu, click printer is using the right printer driv er. If not, install the correct one.

), double-click

), select the printer. From the

Properties

Add Printer

. Make certain the

| . Follow the

Start

Settings

File

System prob lems

The system will not sta rt up.

Probable Cause Solution

The system is not connected to an A C outlet.

Voltage selection switch not set cor rectly.

One power supply is not supplying po wer to the load share mod ule.

Check the power cable(s) and make certain it is connected to an AC power source.

Make cer t ain the voltage selection switch is set for the correct power source.

Verify both power cord s are plugged into working A C outlets. Verify that bot h power cords are fully plugged into their AC-IN connectors on rear of computer. Verify that both p ow er suppli es are se t t o the correct voltage range (115-V AC or 230-V AC). Verify that both powe r suppl ies are turned on. Replace defective power suppl y.

The k eyboard d oesn’t work.

Probable Cause Solution

A key was depressed while the system was starting up.

Clear the sti cking key. Then turn off the system, wai t for a few seconds, and then turn the syste m bac k on.

The keyboard is not plugged in or connected properly.

Something spilled into the ke yboard.

The keyboard is defective.

Check the cable. Make certain it is plugged in correctly .

Turn off the syst em . Turn the keyboard upside do wn to let it dry befor e turning the system back on.

Try a ke yboard you know is working.

Troubleshooting 79

The mouse doesn’t work.

Probable Cause Solution

Important!

Your system boar d may have a built-in video adapter, so there may not be a video adapter to remo v e and r ep l ace.

The mouse is not plugged in or connected properly.

The mouse driver did not load when the system started.

The mouse is defective.

Check the cable. Make certain it is plugged in correctly .

Load the app ropriate m ouse driv er manua lly or contact Technical Support.

Try a mouse you know is working.

Video problems

The system is running b ut there is no display.

Probable Cause Solution

The monitor is not turned on.

The monitor data cab le is not connected.

Make certain the monitor is plugged i n and turned on. If power is applied to the monitor, the green power LED should light.

Make certain the monit or’s data cable is connected t o the video controller on the back of the syste m.

The connect or or cable is damaged.

The monitor is defective.

The monitor bright ness and contr ast controls are turned do wn.

The video card is not seated correctly.

The video card is not compatible with the system.

80 Maintainin g and Tro ubleshooting Your E-4200 System

Check the connector and cable for bent or damaged pins.

Connect a working mo nitor to the computer.

Adjust the brigh tness and contrast knobs to the center position.

Open the system and reseat the video card.

PCI video ca rds mus t be co mpati bl e with the system.

The te xt on the d ispla y is dim or difficul t to read.

Probable Cause Solution

The monitor bright ness and contr ast controls are turned do wn.

Sunlight is glaring off the display.

The CRT may be old. Replace the monitor.

Adjust the brigh tness and contrast knobs until the text becomes clear.

Position the monitor aw ay from the sun or window.

The color m onitor displa ys e verything in b lack an d white.

Probable Cause Solution

The system was turned on before the monitor.

The display type is set incorrectly .

Make certain the monitor is turned on, and then restar t the system.

From the

Settings| Control Panel

set the displ ay to the appropriate monitor type, a nd then restart the system.

Control Panel

window (

), double-click

Start

Display

The displa y ed characters are garb led.

Probable Cause Solution

The video cable is damaged.

The video card has failed.

The display setup is incorrect.

Check the cable and connectors for bent pins or broken wires.

Try another vid eo card.

From the Control Panel window (

Settings| Control Panel

and check the settings. The correct video type should be selected, along with a supported resolution. Check your monitor and video controller documentation for details.

Start

), double-click

Display

Troubleshooting 81

The video is d istorted.

Probable Cause Solution

The monitor ’s controls are not properly adjusted.

The connect or or cable is damaged.

The surge protector or UPS is damaged.

The monitor is too close to a source of electrical interference.

The monitor nee ds to be degaussed.

Adjust the monitor controls until the text becomes clear. See your monitor docum entation for more information.

Check the connector and cable for bent or damaged pins.

Disconnec t th e monitor power cable and connect it di rectly to the power source.

Move the monitor away from sources of electrical interference , such as televisions, unshiel ded speakers, microwaves, f luorescent lights, and metal beams or shelves .

Turn off the compu ter and m onito r and lea ve them off for at least a half hour, and then restart the system.

82 Maintainin g and Tro ubleshooting Your E-4200 System

Error messages

This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.

Error Me ssage Solutions

Access deni ed.

Bad command or file name.

Base memory [xxx] expansion.

Checki ng RAM on disk controller.

CD-ROM is not recognized.

Data error. Run ScanDisk on the reported disk. Decr easi ng avai lable

memory.

•

Try sa ving to a new file or diskette.

•

Move t he write-p rotect ion tab ove r the hole on the back of the diskette.

•

Make certain y ou entered the right command.

•

Verify the speci fied drive and try it again.

•

If you are trying to exit MS-DOS to return to Windows , type

This is an inf ormational message only . No action is required.

Your BIOS configuration is incorrect. Enter BIOS Setup and verify the parameter values.

See “The CD- ROM drive is not recognized by the system .” on page 72.

Your BIOS configuration is incorrect. Enter BIOS Setup and verify the parameter values.

exit

and press

NTER

Diskette driv e is not recognize d.

Diskette driv e 0 seek to trac k 0 failed.

See “The diskette drive is not recognized by the system.” on page76.

•

Enter BIOS Setup and verify the diskette drive settings.

•

Check the diskette drive cables. Make certain Pin 1 on the cable ali gns with Pin 1

on the connector.

Troubleshooting 83

Error Message Solutions

Diskette drive rese t failed.

Diskette read failed -

strike

Gate A20 fa ilure. You may have an XT keyboard connected to

Hard disk controller failure.

to retry restart.

•

Enter BIOS Setup and verify the diskette drive se ttin gs.

•

Check the diskette drive cables. Make certain pin 1 on the cable aligns with pin 1

on the connector.

•

Make certain the boot disk contains the Command.com fil e.

•

Use the configur ation uti lity (if appli cable) to verify your drive or controller c onfiguration.

•

an AT system or vice versa. Make certain the ke yboard is configured to work with the appropriate system. Some keyboards ha ve a swit ch to select either AT or XT.

•

Press

Make certain t he h ard di sk cabl e is prop erly connected.

Open the BIOS Setup pro gram and v e rify that the correct drive type is select ed.

to try the restart again.

Hard disk controller fail-

ure - press restart.

Insert bootable media device.

Insufficient disk space.

Inv alid configuration information…

84 Maintainin g and Tro ubleshooting Your E-4200 System

to try

•

The drive controller may be defective.

Press

•

Try running Fdisk and DOS F ormat. F or more information, refer to your DOS

documentati on.

•

See “The IDE d riv e is not recogni z ed b y t he system.” on page 74.

•

See “The SCSI drive is not recogniz ed by the system.” on page73.

•

Backup yo ur file s as soon as possi b le .

•

Check the free space on t he disk v olume . If the volume is full or almost full, remove

unnecessary fil es.

•

Enter BIOS Setup and verify the parameter values.

to retry the restart.

Error Me ssage Solutions

Inv alid password.

Keyboard clock line fai lure.

Keyboard controller failure.

•

Enter y our password again, making certain to enter it cor rectly.

•

If you do not kno w the passw ord , you m ay need to reinsta ll the softwa re you ar e trying

to access .

•

Startup passwords are stored in BIOS. I f this pass wor d has bee n set and is

unknown, you may be able to reset the password via syst em board jumper settings . See “Ins tall ing memory” on page 29 for more inf ormation.

•

Try a working ke yb oard .

•

Make certain the keyboard is compatible with the system. You may hav e t o chang e

the s w itch setting t o AT.

•

Replace the keyboard chip.

•

Try a working ke yb oard .

•

Make certain the keyboard is compatible with the system. You may hav e t o chang e

the s w itch setting t o AT.

Keyboard controller failure.

Keyboard not detected.

Keyboar d stuck key failure.

•

Replace the keyboard chip.

•

Try a working ke yb oard .

•

Make certain the keyboard is compatible with the system. You may hav e t o chang e

the s w itch setting t o AT.

•

Replace the keyboard chip.

•

See “The ke ybo ard doesn’ t work.” on page 79.

•

Turn off t he syst em and chec k th e k ey boar d cable.

•

Remove any objects that may be r esting on the ke yboard, and then res tart the system.

•

Check f or s tic ky ke ys . Clean t he k ey boar d if necessary.

Troubleshooting 85

Error Message Solutions

Memory errors were detected while the system powered up.

Memo ry si ze err or. Ente r B IO S S etup an d save the memo ry

Non-system disk or disk error.

Not enough memory. Close all programs that are not currently in

Print queue is full.

Printer is out of paper.

Required param eter missing.

See “M e mory err o rs were detec t ed during system start up.” on page 74.

configuration.

•

Eject the disk e tte and press

•

If the disk ette i s bootab le, chec k it for erro rs .

use.

•

Wait until the cu rrent print job has completed before sendin g another print job.

•

If you receive t his error often, you need to add memory to the printer.

•

Add paper to the printer.

•

Make certain the printer is online.

•

Make certain y ou entered the right command.

NTER

Syntax error.

Time and date not set. Enter BIOS Setup to set the system’s date

Write protect er ror. Move the write-protection tab over the hol e

86 Maintainin g and Tro ubleshooting Your E-4200 System

•

If you are trying to exit MS-DOS to return to Windows , type

•

Make certain y ou entered the right command.

•

If you are trying to exit MS-DOS to return to Windows , type

and time.

on the back of the diskette.

exit

and pres s

exit

and press

NTER

Appendix

Specifications......................................................... 88

Regulatory Compliance Statements ..................... 90

Specifications

The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change.

Summary Supports Intel Pentium II microprocessors

operating at 266 to 450 MHz. Processors running from 266 to 333 MHz have a 66 MHz FSB. Processors running from 350 to 450 have a 100 MHz FSB. Features ATX form factor.

Desktop case 17.93 in. x 17.03 in. x 5.28 in. (WxDxH),

including base.

Mid-tower case 9.87 in. x 18.64 in. x 22.8 in. (WxDxH),

including base.

Tower case 8.5 in. x 18.2 in. x 20.9 in. (WxD xH),

including base.

Processor Intel Pentium II with MMX™ technology

Processor speed 266 MHz, 300 MHz, 333 MHz, 350 MHz,

400 MHz, and 450 MHz.

Cache subsystem Primary, 32K write back cache; 16K

code/16K data. L2 cache is integrated into the Pentium II processor cartridge with 512KB of 4-way set associative cache.

RAM capacity 168-pin Sync DRAM (SDRAM) memory.

Three DIMM slots. Expandable to 384 MB SDRAM (using 64 Mbit-based DRAM).

BIOS Pheonix BIOS: Flash BIOS for easy updates

from diskette.

IDE interfaces Supports up to four IDE devices (hard drives,

CD-ROMs, LS-120s) using two onboard PCI IDE adapters. Automatic drive type selection for easy setup.

88 Maintainin g and Tro ubleshooting Your E-4200 System

Summary Supports Intel Pentium II microprocessors

operating at 266 to 450 MHz. Processors running from 266 to 333 MHz have a 66 MHz FSB. Processors running from 350 to 450 have a 100 MHz FSB. Features ATX form factor.

Diskette drive A diskette controller is integrated on the

system board. Support available for primary and secondary diskette drives and a tape backup unit (TBU).

I/O ports One parallel and two serial ports on the system

board. LPT and COM configurable from system setup program. No jumper settings required.

USB Universal Serial Bus (2 ports)

Mouse/Keyboard Microsoft PS/2 mouse and keyboard

connectors.

AGP Expansion Slot One slot (dedicated graphics/video)

ISA/PCI Expansion

Four PCIand one shared (ISA/PCI)

Slots

Power Supply 200 watts. ATX power connector for easy

power cable changeover.

System environment Internal temperature: 10°C to 35°C

Humidity: 20% to 80% Altitude: -200 ft. to 10,000 ft. Shock/vibration: 12g, 11ms half-sine; 2 to 200Hz, 0.25g sinusoidal CPU clearance: >0.4 inch after installation, top and sides

Certification FCC Class B, UL, CUL, CE Mark, VCCI, CB

Scheme

Appendix 89

Gateway E-420 Maintaining & Troubleshooting

Specifications and Main Features

Frequently Asked Questions

User Manual