Gateway E-420 Maintaining & Troubleshooting

Maintaining and Troub leshooting Your E-4200 System

Maintaining and Troubleshooting Your E-4200 System

Part #8503809 MAN US E-4200 TECH REF R0 10/98

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Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However , changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary , incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T r ademark Acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWA Y, Gateway Solo, green stylized GA TEWAY, green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MSDOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However , changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

T r ademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Contents

Preface ............. ................... .................. .......... .................. .......iii

Conventions used in this guide .............................................................. iv

Safety instructions ................................................................................... v

Additional information sources ............................................................. vi

The Gateway Support Center.......................................................... vi

The System Restoration CD ......................................................... vii

Case Access ................................ ......... ................... ................1

Static electricity precautions ................................................................... 2

Identifying your computer case .............................................................. 3

Opening the case...................................................................................... 4

Removing the desktop case cover ................................................... 4

Removing the mid-tower case cover............................................... 6

Removing the tower case cover....................................................... 7

Replacing the cover................................................................................. 9

Replacing the desktop case cover.................................................... 9

Replacing the mid-tower case cover.............................................. 10

Replacing the tower case cover...................................................... 11

System Componen ts ............................................... ..............13

Locating components ............................................................................ 14

Desktop components...................................................................... 14

Mid-tower components.................................................................. 15

Tower components......................................................................... 16

System board ......................................................................................... 17

I/O connectors........................................................................................ 19

Front panel I/O connections........................................................... 20

Setting the jumpers................................................................................ 21

Recovery mode............................................................................... 22

Replacing the processor ........................................................................ 23

Installing memory.................................................................................. 29

Installing and replacing drives.............................................................. 31

Replacing and installing drives in your desktop computer........... 32

Replacing and installing drives in your mid-tower computer ...... 40

Replacing and installing drives in your tower computer .............. 45

Adding an expansion card..................................................................... 55

Contents i

LM81 hardware management .............................................................. 57

Installing LANDesk Client Manager................................................... 58

Replacing the battery ............................................................................ 58

Troubleshooting the battery installation ....................................... 60

Replacing the power supply ................................................................. 60

BIOS Setup .. .................. ................... ......... ................... ..........65

About the BIOS setup utility ................................................................ 66

Using the BIOS setup utility.......................................................... 66

Updating the BIOS................................................................................ 67

Troubleshooting .... ................... ............................ ...................69

Introduction........................................................................................... 70

Troubleshooting checklist .................................................................... 70

Verifying your configuration......................................................... 70

Viewing system resources............................................................. 70

Troubleshooting guidelines........................................................... 71

CD-ROM problems .............................................................................. 72

Hard disk problems............................................................................... 73

Memory/Processor problems ............................................................... 74

Modem problems.................................................................................. 75

Peripheral/Adapter problems................................................................ 76

Printer problems.................................................................................... 78

System problems................................................................................... 79

Video problems..................................................................................... 80

Error messages ...................................................................................... 83

Appendix ............... ......... ................... ................... ...................87

Specifications ........................................................................................ 88

Regulatory Compliance Statements..................................................... 90

Index .......................................................................................93

ii Maint a in ing an d T r oubl esh oo t in g You r E- 42 00 Sys t em

Pref ace

Conventions used in this guide .............................. iv

Safety instructions ................................................... v

Additional information sources.............................. vi

Con ventions used in this guide

Throughout this guide, you will see the following conventions:

Convention Description

NTER

TRL+ALT+DEL

Setup

User’s Guide

Important!

Keyboard key names are printed in small capitals.

A plus sign i ndicat es t hat t he k e ys m ust be pressed simul taneously.

Commands to be entered, options to select, and messa ges that appear on you r monitor are printed in bold.

Names of publ ications and f iles are printed in italic .

An important note informs you of special circumstances.

Caution!

Warning!

A caution warns you of possible damage to equipment or loss of data.

A warning indic at es th e possibility of personal injury.

iv M aintainin g and Trou bleshooting Your E-4200 System

Safety instructions

Observe the following safety instructions when using your system:

Follow all instructions marked on the system and in the

•

documentation.

When the computer is turned off, a small amount of electrical

•

current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover. (Follow the cleaning instructions in your user’s guide.)

Do not use this product near water or a heat source, such as a

•

radiator or heat register.

Do not spill anything on or into the system. The best way to avoid

•

spills is to avoid eating and drinking near your system.

Make sure you set up the system on a stable work surface.

•

Openings in the computer cabinet are provided for ventilation. Do

•

not block or cover these openings. Make sure you provide adequate space (at least 12 inches) around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation slots.

Warning!

Do not attempt to service the syst em yo urs el f except as explained elsewhere in the system documentation. Adjust only those controls covered in the instructions.

Opening or removing cove rs ma rk ed “ Do N ot Remov e” ma y e x po se y ou to dang er ous el ec t ric al voltages or other risks.

Refer all servicing of those compartments to qualified service pe rson ne l.

Use the voltage setting for your area. The voltage selector switch is

•

set at the factory to the correct voltage.

As a safety feature, this system is equipped with a 3-wire power

•

cord to ensure that the product is properly grounded when in use. The plug will only fit into a grounding-type outlet. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

Do not walk on the power cord or allow anything to rest on it.

•

If you use an extension cord with this system, make sure the total

•

ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

Preface v

There is a danger of explosion if the CMOS (complementary

•

metal-oxide semiconductor) battery is replaced incorrectly.

Replace the battery with the same or equivalent type recommended

by the manufacturer. Dispose of used batteries according to the

manufacturer’s instructions.

Unplug the system from the wall outlet and refer servicing to

•

qualified personnel if:

• The power cord or plug is damaged.

• Liquid has been spilled into the system.

• The system does not operate properly when the operating instructions are followed.

• The system was dropped or the cabinet is damaged.

• The system’s performance changes.

Ad ditional inf ormation sour ces

Along with this manual and your user’s guide, you can find additional information by using the following sources.

The Gate wa y Support Center

Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are:

Hardware driver (including BIOS) and software

•

application updates

An expanded glossary

•

Technical tips

•

Service Agreement information

•

Technical documents and component information

•

Frequently Asked Questions (FAQ)

•

Online access to Tech Support

•

vi Maintaining and Troubleshooting Your E-4200 System

The Syste m Restor ation CD

The System Restoration CD included with your system can be used to:

Restore your Windows 95 or Windows 98 operating system

•

Install hardware drivers for Windows 95, Windows 98, and

•

Windows NT

Reinstall selected software applications, such as LANDesk Client

•

Manager or McAfee Virus Scan

View or install component online documentation

•

Instructions for each operating system are provided with the System Restoration CD.

Preface vii

viii Mai nt ain in g an d T roub l esh oot in g Your E- 42 00 Syste m

Chapter 1:

Case Access

Static electricity precautions ................................... 2

Identifying your computer case............................... 3

Opening the case...................................................... 4

Replacing the cover ................................................. 9

Caution!

Prevent elec tro st at ic damage to yo ur syste m b y fol lo wi ng st at i c elect r icit y precautions every time you open y ou r comp ut er ca se .

Warn ing!

To avoid exposure to dange r ous el ec tr ic al vol t ages a nd mo v in g pa rts, turn off your computer and unplug the power cord bef ore re movi ng the system cover.

Static electricity precautions

Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure:

Wear a grounding wrist strap (available at most electronics stores).

Turn off the system power.

Touch the back of the power supply fan, located on the back of the

case, to discharge any static electricity.

Unplug all power cords from AC outlets.

Remove the computer case cover.

Follow these precautions to avoid electrostatic damage to your system components:

Avoid static-causing surfaces such as plastic and styrofoam in your

•

work area.

Remove the parts from their antistatic bags only when you are

•

ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection.

Always hold cards by their edges and their metal mounting bracket.

•

Avoid touching components on the cards and the edge connectors that connect to expansion slots.

Never slide cards or other parts over any surface.

•

2 Mainta in i ng and Trou bl es hoot in g Y our E-4 200 Sy stem

Identifying your computer case

This chapter includes the procedures for opening and closing the case for each of the four models shown below. Refer to the section appropriate to your case style.

Mid-to wer case

Tower case

Desktop ca se

Case Access 3

Opening the case

The system is available in three basic models:

Desktop

•

Important!

Only q uali fi ed pe rson ne l should open the system for mainte na nc e . You need a grounding wrist strap and a Phillips screwdriver to remove the computer’s cover.

Mid-tower

•

Towe r

•

The desktop case has a removable top panel and a removable front bezel. The mid-tower and tower cases have two removable side panels, and a removable front bezel.

To install or remove components inside your desktop system, you must remove the top cover panel. For some procedures you must remove the front bezel. For the mid-tower and tower systems, you must remove the panel on the right side (as seen from the back of the system). For some procedures you must remove the left side panel and the front bezel.

Your system includes an anti-intrusion switch on the case. If you attempt to open the case without turning off the system, your system automatically turns off.

Because the components inside your computer are extremely sensitive to static electricity, be sure to follow the precautions for avoiding static electricity damage at the beginning of this chapter.

Remo ving the deskt op case cov er

You need a grounding wrist strap and a Phillips screwdriver to open the case.

To remove the desktop case cover

Turn off the computer and disconnect all power cords.

Remove the two thumbscrews at the back of the computer and set

them aside.

4 Mainta in i ng and Trou bl es hoot in g Y our E-4 200 Sy stem

Slide the top cover panel back, lift it up, and set it aside.

If you are replacing or adding a drive you may also need to remove the

bezel. To do this, lift up on the tabs at each end of the top edge of the case bezel and pull the bezel away from the system frame.

Case Access 5

Remo ving the mid-to wer case cov er

You need a grounding wrist strap and a Phillips screwdriver to open the case.

To remove the mid-tower case cover

Turn off the system and disconnect all power cords.

Remove the thumbscrews on the right side of the back of the

computer.

Remove the right side panel by pulling on the handgrip between the

thumbscrew holes.

If you are replacing externally accessible drives, remove the two

Phillips screws on the other side of the back of the computer and remove the side panel. Both side panels must be removed to access the four screws that attach such devices to the drive cage.

Remove the four screws that attach the 5.25-inch CD-ROM drive to

the drive cage. Pull the CD-ROM drive out half-way. This allows the bezel to be removed.

6 Mainta in i ng and Trou bl es hoot in g Y our E-4 200 Sy stem

If you are installing externally accessible drives or replacing existing

ones, remove the bezel by inserting a finger into each of the two circular openings at the front of the computer, pushing in on the spring clips, and pulling the upper portion of the bezel slightly forward to release it.

Lift the bezel up until the bottom tabs release.

Pull the bezel away from the computer.

Removing the tower cas e cov er

You need a grounding wrist strap and a Phillips screwdriver to open the case.

To open the case

Turn off the system and disconnect all power cords.

Case Access 7

With the back of the computer facing you, remove the three

thumbscrews and the three Phillips screws that attach the side panels to the chassis.

Right side panel

Left si de panel

Grasp the right panel by the handholds on the panel and slide the panel

towards you until the panel comes off the chassis.

Grasp the left panel by the handholds on the panel and slide the panel

towards you until the panel comes off the chassis.

8 Mainta in i ng and Trou bl es hoot in g Y our E-4 200 Sy stem

Push in the tabs on each side of the front bezel and pull the bezel off

the chassis.

1. Press i n tab s on both sides of chass is

2. Pull off bezel

Replacing the cover

Replace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer.

Replac ing the desktop c ase cov er

You need a grounding wrist strap and a Phillips screwdriver to close the case.

To replace the desktop case cover

If you removed the case bezel, replace the bezel by inserting it at the

bottom of the system frame and snapping the top tabs back in place.

Slide the top panel cover back on to the case frame.

Secure the top panel cover with the thumbscrews you removed.

Case Access 9

Replacin g the mid-tow er case cov er

You need a grounding wrist strap and a Phillips screwdriver to close the case.

To replace the mid-tower case cover

If you installed additional external drives, then you must replace the

bezel. Hook the tabs at the bottom of the front bezel into the slots in the chassis. Then push the bezel into the chassis until the spring clips snap the bezel in place.

Place the left side panel onto the chassis and slide the panel toward the

front of the chassis. Replace the two screws that attach the panel to the chassis.

Place the right side panel onto the chassis, making sure the panel fits

into the rails on the chassis. Slide the panel toward the front of the chassis until the tabs on the panel fit under the rim of the chassis.

Replace the two thumbscrews that attach the panel to the chassis.

10 Maintainin g and Tro ubleshooting Your E-4200 System

Replacing the tower case cov er

You need a grounding wrist strap and a Phillips screwdriver to close the case.

To close the tower case

Hook the tabs at the bottom of the front bezel into the slots in the

chassis. Then push the bezel toward the chassis until the bezel snaps in place.

1. Hoo k ta bs on both sid es into chassis

2. Push be ze l toward chassi s

Case Access 11

Place the left side panel on to the chassis and slide the panel toward the

front of the chassis. Make sure the tab at the front of the panel fits under the edge of the chassis.

Tabs

Replace the three screws that attach the left side panel to the chassis.

Place the right side panel on to the chassis, making sure the panel fits

into the rails on the chassis. Slide the panel toward the front of the chassis until the tabs on the panel fit under the edge of the chassis.

Replace the three thumbscrews that attach the right side panel to the

chassis.

12 Maintainin g and Tro ubleshooting Your E-4200 System

Chapter 2:

System Components

Locating components ............................................ 14

System board ......................................................... 17

I/O connectors........................................................ 19

Setting the jumpers ................................................ 21

Replacing the processor......................................... 23

Installing memory.................................................. 29

Installing and replacing drives .............................. 31

Adding an expansion card..................................... 55

LM81 hardware management............................... 57

Installing LANDesk Client Manager.................... 58

Replacing the battery............................................. 58

Replacing the power supply .................................. 60

Locating components

The following figures and lists identify the components inside the computer.

Desktop c omponents

The following components are inside your desktop system (illustration shown from top view of system).

System board

Power supply

5.25-inch drive bay (top)

Two 3.25-inch internal drive bays (bottom)

5.25-inch external drive bay (top)

3.25-inch external drive bay (bottom)

DEF

14 Maintainin g and Tro ubleshooting Your E-4200 System

Mid-to wer components

The following components are inside your mid-tower system.

5.25-inch bay

3.5-inch bay

Power Supply

5.25 -in ch bay

5.25- inc h bay

3.5-i nch bay

Externally accessible drive bays

Internal 3.5-inch hard drive bays

Stability bar

System board

Fan duct

System Components 15

Towe r components

The following components are inside your tower system.

Top drive cage

Middle hard drive cage

Add-in card guide (included in some systems)

Bottom hard drive cage

System board

Add-in card bracket

Fan duct

Power supply

16 Maintainin g and Tro ubleshooting Your E-4200 System

System board

The following figure and list identify system board components.

ABCD

R Q

F G

J K

Slot 1 connector

DIMM sockets (3)

Power connector

Fan 1 connector (to fan on power supply)

Diskette drive connector

SCSI LED header

System Components 17

Front panel connector

Primary IDE connector

Secondary IDE connector

Onboard speaker

Battery

Configuration jumper (J7B1)

Front panel USB header

ISA slot

Wake-on-Ring (WOR) connector

Shared ISA/PCI slot (1)

Wake-on-LAN (WOL) connector

PCI slots (3)

Chassis intrusion switch connector

AGP connector

Fan 3 connector

Serial port B

Parallel port

Serial port A

USB ports (2)

Mouse and Keyboard ports

18 Maintainin g and Tro ubleshooting Your E-4200 System

I/O connectors

The following figure and list identify connectors on the back of the computer.

PS/2 mouse port

USB ports

Parallel port

Video port

RJ-45 LAN connector

Serial port B

Serial port A

Keyboard port

System Components 19

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Gateway E-420 Maintaining & Troubleshooting

Specifications and Main Features

Frequently Asked Questions

User Manual