Gateway 8300 User Manual

Gatew ay ALR 8300 User’ s Guide
Part #8504080 A MAN SYS US 8300 US R GDE R1 12/98
Notices
Copyright © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux City, SD 57049 USA
%PP 6MKLXW 6IWIVZIH
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at www.gatewa y.com. In no event will Gateway 2000 be liab le for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.
8 VEHIQEVO%GORS[PIHKQIRXW
AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWAY , Gatewa y Solo, green stylized GATEWAY, green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS­DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.
Copyright © 1998 Advanced Logic Research, Inc. (ALR) All Rights Reserved 9401 Jeronimo Irvine, CA 92618 USA
%PP 6MKLXW 6IWIVZIH
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at www.alr.com. In no event will ALR be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.
8 VEHIQEVO%GORS[PIHKQIRXW
ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Contents

Preface ................ .............. .............. .......... .............. .............. ...iii
Conventions used in this guide.............................................................. iv
Safety instructions.................................................................................. iv
Additional information sources............................................................. vi
The Gateway Support Center.......................................................... vi
Getting Started ....................... ........................ .................. ........ 1
Before You begin .................................................................................... 2
Setting up the system............................................................................... 2
Inspecting the contents..................................................................... 3
Setting up the server......................................................................... 3
Starting the system .................................................................................. 4
Quick check...................................................................................... 5
Troubleshooting guidelines............................................................. 6
System Features ................................. ........................ ............ 7
Basic features........................................................................................... 8
Front panel............................................................................................... 9
Buttons............................................................................................ 10
Internal 3.5-inch drive bay............................................................. 10
LED indicators ............................................................................... 10
5.25-inch drive bays....................................................................... 11
Bezel doors and keylock................................................................ 11
RAID bay backplane...................................................................... 11
3.5-Inch LVD SCA drive bays...................................................... 11
3.5-inch diskette drive.................................................................... 11
Rear panel.............................................................................................. 12
Power supplies................................................................................ 13
Fans................................................................................................. 14
Chassis keylock.............................................................................. 14
Expansion slot cover plates............................................................ 14
I/O ports.......................................................................................... 14
Operating systems................................................................................. 15
Maintaining and Cleaning Your System ............ ....................17
Maintaining the system......................................................................... 18
Contents i
Maintaining the hard drive............................................................ 18
Computer Virus notice................................................................... 20
Cleaning the system.............................................................................. 22
Cleaning the mouse........................................................................ 22
Cleaning the keyboard................................................................... 22
Cleaning the monitor screen.......................................................... 23
Cleaning the computer and monitor cases.................................... 23
Appendix .............. .............. .............. ......... .............. .............. ..25
Acronyms and abbreviations................................................................ 26
Terms and definitions........................................................................... 30
Regulatory compliance statements....................................................... 34
FCC notice ..................................................................................... 34
Industry Canada notice.................................................................. 35
CE notice........................................................................................ 35
VCCI notice................................................................................... 36
Australia/New Zealand notice....................................................... 36
Index ....................................................................................... 37
ii Gateway ALR 8300 User’s Guide

Pref ace

Conventions used in this guide.............................. iv
Safety instructions..................................................iv
Additional information sources..............................vi
Warning!
Do not attempt to service the system yourself except as explained elsewhere in the system documentation. Adjust only those controls covered in the instructions.
Opening or removing covers marked “Do Not Remove” may expose y ou to dangerous electrical voltages or other risks.

Con ventions used in this guide

Throughout this guide, you will see the follo wing con v entions:
Convention Description
NTER
E
TRL+ALT+DEL
C
Setup
User’s Guide
Important!
Caution!
Warning!
Keyboard key names are prin ted in small capitals.
A plus sign indicates tha t the ke ys must be pressed simultaneously.
Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.
Names of publications and files are printed in italic.
An important informs you of special cir­cumstances.
A caution warns you of possible damage to equipment or loss of data.
A warning indicates the possibility of per­sonal injury.
Refer all servicing of those compartments to qualified service personnel.

Safety instructions

Observe the follo wing safety instructions w hen using y our system:
iv Gateway ALR 8300 User’s Guide
Foll ow all instructions marked on t he system and in the
documentation. When the computer is turned off, a sma ll amount of electric al
current still runs through the computer . Al wa ys unplug the computer from the electrical outl et before cleaning t he system or opening the computer co ver. (Foll ow t he cleaning instructions in your user’s guide.)
Do not use this product near wat er or a heat source, such a s a
radiator or heat registe r . Do not spill anything on or into the system. The best wa y to a v oid
spills is to av oid eating and dr inking near y our system. Make sure you set up the system on a stab le w ork surface.
Openings in the computer cabinet are pro vided for ventilat ion. Do
not block or co ver these openings. Mak e sure you pro v ide adequate space (at least 12 inches) ar ound the system for v entilation w hen you set up y our w ork area. Ne ver insert object s of any kind into the computer ventilation sl ots.
Use the voltage set ting for y our area. The v oltage sel ector swit ch is
set at the factory to the correct voltage. As a safety feature, this syste m is equipped with a 3-wir e po w er
cord to ensure that the product i s properl y grounded when in use. The plug will only fit into a grounding-type outlet. If you are unable to insert the plug into a n outlet, contact an ele ctrician to install the appropriate out let.
Do not walk on the po w er cord or allow anything to rest on it.
If you use an extensi on cord with this system, mak e sure the total
ampere ratings on the products plugged into the extens ion cord do not exceed the extension cord ampere r ating. Also, the total ampere requirements for all products pl ugged into the w all outlet must not exceed 15 amperes.
There is a danger of explosion if the CMOS (complementary
metal-oxide semiconductor ) battery is replaced incorrectl y. Replace the battery with the same or equiv alent type recommended by the manufacturer . Dis pose of used batteries according to the manufacturer’s instructions.
Unplug the system from the w all outlet and ref er servicing to
qualified personnel if:
The pow er cord or plug i s damaged.
Liquid has been spilled into the s ystem.
The system does not operate properl y w hen the operating instructions are follo w ed.
The system was dropped or the cabinet is damaged.
The system’s performance changes.
Preface v

Additional inf ormation sources

Along with this manual and your us er’s guide, you can find additional information by using the following sources.

The Gatewa y Support Center

Log on to the Gate wa y Support Center at www.gateway.com/support to access information about your system or other Gate wa y products. Some types of information you can access a re:
Hardware dri ver (including BIOS) a nd softw are
application updates An expanded glossary
T ec hnical tips
Service Agreement information
T ec hnical documents and component info rmation
Frequentl y Asked Questions (FAQ)
Online access to Tech Support
vi Gateway ALR 8300 User’s Guide
Chapter 1:

Getting Started

Before You begin..................................................... 2
Setting up the system............................................... 2
Starting the system................................................... 4
1

Before You begin

Congratulations on your purchase. With the arriv al of your ne w system, you are probabl y eager to assemb le the computer and ha ve it operat ing. This section helps you:
Assemble the system
Connect the monitor and keybo ard
Start up the system
Carefully read and f ollo w these instructions to e nsure that yo ur system operates correctly.

Setting up the system

Before you begin, y ou need to find and prepare the space the server wi ll occupy.
Prepare a clean, flat, and firm surface for the server . Allo w at least
three inches at the rear of t he chassis for cab ling and air cir culation. Protect the server from extreme temperatur e and humidity. Do not
expose the computer to direct sunl ight, heater ducts, and other heat-generating objects.
2 Gateway ALR 8300 User’s Guide
Keep the system a w a y from equipment that generates magnetic
fields. Even a telephone placed too closely to the sys tem may cause interference.
Protect the system against A C po w er s pikes b y using a 3-prong,
115-V or 230-V (depending on the voltage supplied in you r locality) pow er cord, and an AC surge control po w er strip. The system includes a TAC400 po w er suppl y. The pow er suppl y ships with a single module and can support up to tw o modules. The system requires a separate w all outlet f or each po w er suppl y module. If both modules are instal led , the pow er supply provides N+1 redundancy and hot-sw ap capabilit y.

Inspecting the contents

Unpack the carton and inspect the contents. Standar d systems include th e following items:
Server unit
Po w er cab les
User’s guide
Maintaining and troubleshooti ng guide
Utilities
Enhanced keyboard
Check the packing list to ensure t hat all equipment and associ ated manuals are included in your sh ipment. Inspect e verything carefull y.

Setting up the server

Refer to Figure 1 and the following procedures w hen connecting optional peripherals to your system.
Important!
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Important!
7LMIPHIH GEFPIW EVI VIUYMVIH F] XLI *''
Figur e 1: Connecti ng P er ipher als
Getting Started 3
Caution!
When hot-swapping power supply modules, always unplug the module from the wall outlet before attempting to remove the module.
To Connect Peripherals
Connect the keyboard (or ange) and mouse (purple) to their resp ectiv e
1.
ports using the pictures and color coding on t he back panel as a guide. Connect the monitor video cab le (blue connec tor) to the matching b lue
2.
video port. The location of the port may v ary depending on whether you use the inte grated video or a video card.
Connect the monitor po w er cable to an A C outlet or , pr eferabl y, a
3.
surge control outlet station. Verify that the voltage s elector s witch on the po w er suppl y module is
4.
set for the proper vol tage (115V or 230V). If t he system includes tw o pow er suppl y modules, each mod ule has a volt age selector s witch and connects independentl y to the building po w er.
Connect the pow er cab le to t he AC -in po w er socket on t he po w er
5.
supply module. If the sys tem includes both modules, there is an A C-in pow er socket on each module.
Connect the other end of the po w er cab le(s) to an A C out let.
6.

Starting the system

Warning!
For safety reasons, both upper and lower bezel doors must be closed and locked while the system is running.
4 Gateway ALR 8300 User’s Guide
Press the on/off s witch on the front pan el to start the system (see “Front panel” on page 9 for the location of the po w er button). The green LED on the front panel lights.
If you turn off th e system, you must w ait at l east ten seconds before you turn the system back on.
The system self-checks the memory even i f the monitor is not connec ted. If the monitor is connected and on, the scr een displa ys the start-up sequence, including:
If more than one processor is inst alled , th e system displa ys whic h
processor it is currently testing .
If any errors are encountered , t he system displa ys them on the
monitor. If a monitor is not connected or th e system is unab le to displa y an
error, an error beep code sounds.
If the system encounters an error , it is most likel y a nonfatal one, meaning the system will function until t he error is corrected (usually through t he BIOS Setup). In the rare case of a fatal error, see “Quick check” on page5 below. If the information in this guide does not solve the prob lem, check your
Maintaining and T r oubleshooting t he Gateway ALR 8300 Server
for
additional trouble shooting information.

Quick chec k

Important!
-J XLI '137 LEW FIIR GSVVYTXIH F] E TS[IV SYXEKI SV ER MRXIVVYTXIH JPEWL YTHEXI ERH ]SY TPYK XLI W]WXIQ MRXS E TS[IV SYXPIX MX [MPP TS[IV YT MQQIHMEXIP] 8LMW MW RSVQEP
Sometimes, the simplest things can cause troub le. To avoid unnecessary service calls, be sure you check o v er the basi cs before you call for support. If the system does not operate correctl y, re-read the instructions for the procedure(s) you ha v e performed. If an error occurs within an application, consult the documentation supplied with the software.
This section identifies solutions to common problems.
Looking things over
In any complex sy stem, there is potential for a forgotten c onnection, a forgotten s witch, or a loose conne ctor . If y ou try to start up the server and it does not start up, perform the follo wing checks:
Is each pow er cord connected to the server unit and an A C outlet?
Is the AC outlet suppl ying po w er?
If you use a po w er strip, i s it turned on? Is the circuit breaker set?
Does the voltage select ion switch on t he system po w er suppl y
module(s) reflect the proper v oltage?
Important!
% HIPE] MR ZMHIS QE] FI GEYWIH F] PEVKI QIQSV] GSRJMKYVEXMSR 3RGI XLI FSSXYT WIUYIRGI LEW GSQTPIXIH ]SYV HMWTPE] [MPP VIXYVR
Getting Started 5
V erifying your configuration
If your system is not operati ng correctly, the BIOS may contain an in valid configuration parameter. Enter the BIOS pro gram and check your configuration settings. The BIOS Setup utility , configuration fields, and the options for those fields are described in the
the Gateway ALR 8300 Server
.
Maintaining and T r oublesho oting

Troubleshooting guidelines

As you troubleshoot t he system, keep the fol lo wing guidelines in mind:
Never remo v e the system co ve rs while the system is on.
Do not attempt to open the monitor . I t is extremel y dangerous.
Even if the monitor po w er is di sconnected , stored energ y in the monitor components can cause a painful or h armful shock.
If a peripheral such as the k eyboard, mouse, drive, or pri nter does
not work, ensure that all connections are secure. If the screen displa ys an error message, write it do wn
word-for -w ord. You may be asked about it wh en calling technical support.
Only qualified personnel should open the system for maintenanc e.
6 Gateway ALR 8300 User’s Guide
If you are qualified to maintain the system your self, make certain
you are properl y grounded before opening the syste m chassis.
2
Chapter 2:

System Features

Basic features........................................................... 8
Front panel............................................................... 9
Rear panel.............................................................. 12
Operating systems ................................................. 15

Basic features

Intel Pentium® II Xeon™ processor (speed depends on the model)
SMP design supporting up to two proc essor modules
Intel MP Specification V1.1 and 1.4 compliant
32-bit PCI and 16-bit ISA bus master
64-bit processor and memory data path
Extended PCI-to-PCI bridge support
64-MB error checking and correcting (ECC) memory, e xpandabl e
to 2-GB using ECC PC100-compliant 100MHz 72-bit SDRAM DIMMs
Integrated 2-MB DRAM PCI Graphics (Cirrus Logic GD54M30)
Seven e xpansion slots: five PCI, one shared PCI/RAIDport, and
one shared PCI/ISA Integrated PCI Ultra2 SCSI (Adaptec 7890) with tw o 68-pin
connectors, dual-channel ultra-DMA PCI IDE interface, and diskette controller supporting 1.44 MB and 2.88 MB formats.
RAIDport III ready: the shared PCI/RAIDport slot supports the
addition of a RAIDport card to pro vide RAID capabil ity.
8 Gateway ALR 8300 User’s Guide
Low vo ltage dif ferential (LVD) support for SCSI devices. LVD
SCSI allows faster disk access and greater data inte grity Po w er suppl y unit that suppo rts dual 400 W redundant po w er
supply modules with hot s wap c apability. The system ships with a single module. If you i nstall the optiona l second module, the po w er supply supports load sharing and N+1 fault tol erance.
Phoenix upgradable Flash BIOS, Year 2000 Ready
The system is equipped with InforManager™ (IFM), a special
feature consisting of both hardw are and soft ware d esigned to monitor and report the operating status of the syst em and its devices: processors, power supplies, RAM, ambient temperature s, voltages, and fan operation. For further information about the
InforManager
, refer to the InforManager
User’s Guide.

Front panel

The front panel of the system is equipped wit h switches, LEDs, and dri ve bays. See F igure 2 below.
Power button
Reset button
Keyboard lock b utton/ECC clear
Internal 3.5-inch drive bay
Power LED Hard disk activity LED
3.5-inch diskette
drive
Processor 1 activity LED Processor 2 activity LED ECC fault LED Power supply f aul t LED
5.25-inch drive bays
Bezel doors
(open)
3.5-inch
LVD SCA
drive bays
Bezel key loc k
SCSI disk activity LEDs
RAID bay backplane (behind drive bays)
Figur e 2: Front Panel
System Features 9

Buttons

The table belo w sho ws the f ront panel buttons and their functions. See Figure 2 on page 9 for the locations of the buttons.
Switch Function
Power Turns the system on or off. Reset Allows you to reset the system without powering
it off and then on again
Keyboard lock Enables or disables the keyboard functions and
clears the error flag after an ECC error. Pressing this button does not corre ct the e rror c ond ition. If you have not corrected the error condition, the ECC fault LED will light again.

Internal 3.5-inch drive bay

The system includes an internal 3.5-inch dri ve ba y to acco mmodate a
3.5-inch IDE hard driv e or other 3.5-inch de vice that does not need to be accessed from outside the system.

LED indicators

The table belo w sho ws the front pa nel indicator LEDs and their functions. See Figure 2 on page 9 for the locations of the indicator LEDs.
LED Meaning When Lit
Power The system is on. Hard disk controller
activity P1 activity The first processor is active. P2 activity The second processor is active. ECC fault A memory error has been detected. Power supply fault One of the power supplies has failed. Hard disk activity (6) The corresponding LVD SCA drive is being
10 Gateway ALR 8300 User’s Guide
The hard disk is being accessed.
accessed.

5.25-inch drive bays

The 5.25-inch driv e ba ys pro vide space f or up to five 5.25-inch de vices such as CD-ROM dri ves, 5.25-inc h diskette dri ves, or tape dri ves.

Bezel doors and ke ylock

The top bezel door pro vides access t o the po w er , reset, and ke yboard inhibi t switches, as w ell as t he 3.5-inch diskett e driv e and the 5.25-inc h driv e ba ys. The low er bezel door pro vides access to the 3 .5-inch LVD SCA drive ba ys. Both doors can be locked to pre vent una uthorized access.

RAID bay bac kplane

The RAID bay backplane supports connection of up to six 3.5-inch hot-swappa ble, LVD SCA SCSI hard drives. The backpla ne automaticall y sets SCSI ID numbers and pro vides termination. Settings allo w you to divide the backplane into one or tw o channels .

3.5-Inch LVD SCA drive ba ys

The 3.5-inch LVD SCA drive bays all ow y ou to install up to six 1- or
1.6-inch hot-sw appable SCSI hard driv es. The drives use a guide rai l system that allo ws easy installati on and remo v al. Cooling for the dri ve bays is provided by internal fans.
Warning!
Both upper and lower bezel doors must be closed and locked while the system is running.

3.5-inch diskette drive

The standard system is equipped with one half-height 1.44-MB 3.5-inch diskette dri ve.
System Features 11

Rear panel

l)
r
The rear panel of the system is equipped with I /O P orts, connectors, and switches. See Fi gure 3 below.
Status light, power supply 1 (PS1)
AC plug, PS1 Voltage selection
Power supply
module 2 (optional)
Parallel port
Serial port 1
switch, PS1 Status light, PS2 (optional) AC plug, PS2 (optional) Voltage selection switch, PS2 (optiona
Serial port 2
Keyboard port
Dual USB ports
Ethernet port
Important!
8LI WIGSRHEV] 4'- WPSX GSRRIGXSV QE] FI WLEVIH [MXL XLI -
GSRRIGXSV
12 Gateway ALR 8300 User’s Guide
3 JIEXYVI
Secondary PCI
Video port
slots 1 & 2
covers
Chassis fan vent Mouse port
Chassis key lock
Primary PCI sl ot covers
Secondary PCI slot 4/ISA slot 1 cover Secondary PCI slot 3/RAIDport slot cove
Figur e 3: Rea r Panel

P ower supplies

The system supports two 400-Watt, redundant power suppl y modules capable of load shari ng. The standard configuration includes a single module. The second module can be purchased as an opti on and pro vides redundancy (N+1 fault tolerance ) and hot-sw ap capabilit ies.
P ower supply status lights
Each pow er suppl y module has a multi-col or status light.
Green indicates normal operating mode
Amber indicates standby mode
No light indicates the po w er suppl y module is not re ceiving po w er
or has failed
V oltage selector switches
Located on the back of each po w er suppl y module, this s witch must be set to the proper AC line voltage used in y our locality (115VAC or 230VAC). If the optional second module is instal led , the re are tw o v oltage selector switches.
Important!
8LI ZSPXEKI WIPIGXSV W[MXGLIW EVI WIX EX XLI JEGXSV] 'LERKMRK XLIQ QE] VIWYPX MR WIZIVI HEQEKI XS XLI WIVZIV
AC power-in connectors
This is a connector into the po we r supply t hat pro vides t he electrical current to the system and peripherals. Using the po w er ca ble supplied with th e system, connect the pow e r supply in to a wall out let. If the optional second module is installed , there are tw o A C po w er -in connectors. If you use both modules, plug each po wer ca ble into a se parate wal l outlet, preferab ly on separate circuits.
System Features 13

Fans

The exhaust fans pro vide airfl ow through the system to k eep the interior temperature to acceptab le lev els. Do not b lock the v ents for these fans. I f a fan stops working, r eplace it immediate ly. Excessive heat within the chassis can damage other system components.
Important!
-J ]SYV QSYWI LEW E QMRM(-2 GSRRIGXSV ]SY QYWX GSRRIGX MX XS XLI QSYWI TSVX

Chassis ke ylock

The chassis keylo ck allo ws you to s ecure the panels to t he chassis to pre vent unauthorized access to the syste m and its peripherals.

Expansion slot cover plates

These are co ver plates f or their corresponding expansion s lots on the system board. F or more information, see “Basic features” o n page 8 or
Maintaining and Tr oub leshooting the Gate way ALR 8300 Server
.

I/O ports

The following table sho ws the r ear panel I/O ports and their descript ions. For t he locations of the ports refer to Figure3 on page 12.
Port Definition
Serial ports 1 and 2
These are high speed serial ports that use the first-in-first-out (FIFO) protocol. If you have a serial mouse, connect it to serial port 1 (COM1). Other serial devices such as se rial printers or modems are also con­nected to these ports.
Parallel port Parallel devices such as parallel printers and scanners
Mouse port This port supports any mouse with a miniature circular
Keyboard port
Video port Connects the monitor to the integrated video controller.
14 Gateway ALR 8300 User’s Guide
can be connected to this port.
DIN (mini-DIN) connector. This port supports any keyboard with a miniature cir cular
DIN (mini-DIN) connector.
Port Definition
Stacked dual USB ports
Integrated LAN port
These ports support any USB compliant devices. USB keyboards and mice may not be compatible with power management functions.
This port supports an RJ45 connector to your LAN. The LAN port has two small LEDs. These LEDs provide the following information:
The green LED lights when the integrated
ethernet circuit detects a v alid link to the network
The amber LED lights when the inte grated
ethernet circuit communicates at 100Mbps. Otherwise it communicates at 10Mbps.

Operating systems

The system is 100% Intel MP Specification V1.1 or V1.4, BIOS-selectable compliant. The follo wing operating syste ms support symmetrical multi-processing (SMP):
Nov ell NetWare SMP 4.1 and 4.11
SCO UNIX 3.2.4.2
Important!
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SCO UNIX ODT 3.0
SCO UNIX Open Server 5.X
UnixW are 2.01 and 2.1
Solaris® 2.1
IBM OS/2 SMP 3.0 Warp
Microsoft Windo ws NT™ Server 3.51 and 4.0
Microsoft Windo ws NT Workstation 3.51 and 4.0
Microsoft Windo ws NT Server 4.0 Ent erprise
Microsoft Small Business Server (SBS)
Important!
7'3 92-< ZIVWMSRW  ERH 3(8  VIUYMVI FSXL 14< < ERH %4-' (VMZIV < XS WYTTSVX QSVI XLER SRI TVSGIWWSV
System Features 15
Because each operating system operates differ ently, it is best to reference your operating system document ation for specific instructions on what to do after the system boots.
The following operating systems run on the system but do not support the system’s multiprocessing capabilities:
Microsoft Windo ws® 95
NeXTStep OS 3.3
Nov ell NetWare 3.1x and 4.x
If you are unsure w hether or not y our application or operating system supports SMP, contact the product manufacturer .
16 Gateway ALR 8300 User’s Guide
3
Chapter 3:

Maintaining and Cleaning Your System

Maintaining the system......................................... 18
Cleaning the system............................................... 22

Maintaining the system

K
K
T
T
K

Maintaining the hard drive

Hard drives need r egular maintenance because running the sof tware di vides files, creates spaces between data, and otherwise decreases the hard dri ve performance. Windo ws 95 and W indo ws NT pro vide mainte nance tools that help prevent hard dri ve prob lems. The tw o most important tools for hard driv e maintenance are the pro grams ScanDisk and Disk Defragmenter . (Windo ws NT does not incl ude Disk Defragmenter .)
Using ScanDisk
ScanDisk is a program that lets y ou check the hard disk for damaged areas and then repair them. We suggest that you scan the hard dri ve at least once a week to once a month, depend ing on ho w often and ho w much y ou use the computer .
To Start ScanDisk
1.
In Windo ws 95, Click on the then
%GGI
%GGIW
WWSVM
WSVMI
IW
W
, then
7
7]
]WX
WXIQ
button. Then click on
7X
7XE
EVX
VX
8SSPW
SSPW
, and then
IQ 8
7G
7GE
ER
R(
(MW
MWO
4
4V O
,
V
VS
S
VE
EQW
QW
.
2.
3.
18 Gateway ALR 8300 User’s Guide
The ScanDisk window opens. In Windo ws NT, Scandisk is accessed through the
drive
4
4V
VS
S
IV
IVX
XMI
MIW
sheet.
W
8
8SSPW
SSPW
tab of the
In the ScanDisk windo w, click on the driv e you w ant to scan. If you onl y want to chec k the files and folders for errors, select the
7
7X
XE
ER
errors, select the
option button. If you want to do a more thorough scan for
RH
HE
EV
VH
H
VS
SY
YKL
option.
L
8
8L
LS
SV
Because the thorough option takes more t ime than the standard option, we recommend y ou normally use the standar d option and do a thorough check at least once a month.
If you selected
K
K
]
4.
7
7X
XER
ERH
ScanDisk uses when i t checks files and folders, click on the
and you w ant to change the setti ngs
HEVH
EVH
%
%H
button, select the options in the ScanDisk Adv anced Options windo w, then click on the
button to close the windo w.
3/
3/
or
HZE
ZER
RGI
GIH
H
If you selected
8
8L
LS
SV
uses when it checks the di sk surface, click on the
and want to change the sett ings ScanDisk
VS
SY
Y
L
L
3
3TX
TXMSR
MSRW
button,
W
select the options from the Surface Scan Options wi ndow, then click on the
If you wa nt ScanDisk to automatic ally fix any errors it finds, select the
5.
%
%YX
YXSQE
Click on the
6.
button to close the windo w.
3/
3/
SQEX
XMGEPP
MGEPP]J
JM
M\ I
\IV
VV
VS
SV
VW
W
button in the ScanDisk window.
7
7X
XEV
EVX
X
option in the ScanDi sk windo w.
When the scan is complete, the ScanDisk Results wi ndo w opens giving you details of the scanni ng operation.
If you want t o scan another dri ve, click on the
7.
button to return to
'PSWI
'PSWI
the ScanDisk windo w, select another driv e, then go to Step 6. When you are finished using ScanDisk, click on the
8.
'
'PS
PSW
button.
WI
I
Using Disk Defragmenter
Windo ws NT does not include Disk Defragmenter. The Disk Defragmenter pro gram helps maintain the i ntegrity of the hard
drive b y rearranging files so that unused space on the dri ve is not scat tered around the driv e, but is contained in one c ontiguous area on the disk.
You may notice, after running Disk Defragmenter , that t he programs run a little faster and more ef ficiently . Tha t is because the ha rd driv e head can go directly to t he data it needs inst ead of skipping around t o differ ent places on the disk to find pieces of data.
Maintaining and Cleaning Your System 19
We suggest that you run Disk Defragmenter at least once a w eek to once a
K
K
K
month, depending on how much y ou use the system.
To Run Disk Defragmenter
Click on the
1.
and then
7]W
7]WX
button, then select
7
7X
XEV
EVX
X
XIQ
IQ 8
. Then select
8 SSP
SSPW
W
4
4VSKVE
VS
(
(MW
MWO
O (IJVE
VEQ
QW
(IJVE
, then
W
QIR
QIRX
%GGIW
%GGIWW
.
XI
IV
V
WSVMI
SVMIW
,
W
A dialog box opens asking y ou to select a dri ve t o defragment. Select the driv e that you w ant to defragment from the pull-do wn
2.
menu, then click
3/
3/
.
A dialog box o pens sho wing the pro gress of the defragmentation. When defragmentation is complete, a dia log bo x opens and asks you i f you want to qu it the Disk Defragmenter pro gram.
If you are finished defragmenting the drives i n your system, cl ick
3.
If you hav e more dri ves to defr agment, click
and return to Step 2.
2S
2S
=
=I
IW

Computer Virus notice

A virus is a program written with maliciou s intent for the sole purpose of creating hav oc in a comput er system. It attaches i tself to ex ecutab le files or boot sectors, so it can replicate an d spread. Some viruses may onl y cause the system to beep or displa y messages o r images on the screen. Other viruses are highly destructi ve and corrupt or erase the contents of files or disks. T o be safe , nev er assume an y virus is harmless.
.
W
Viruses are identified by ho w they infect the computer .
20 Gateway ALR 8300 User’s Guide
Program Viruses
infect ex ecutable pro gram files such as.COM,
.EXE, .O VL, .DRV, .SYS, and .BIN.
Macro Viruses
infect the data files of specific programs. These viruses are written in the macro languages certain appl ications use to enhance their functionalit y. These viruses do not infect other programs or the boot sector.
Boot Viruses
attach themselves to a Boo t Record , Master Boot,
FAT , or P artition Table.
Multipartite Viruses
Viruses are inacti ve u ntil the infec ted program is e xe cuted , or a boot r ecord is read. Thereafter , the virus loads itsel f into system memory and begins to copy and spread it self. Disket tes used in a contaminated s ystem can get infected and , in turn, transfer the virus w hen used in another syste m. A virus can also spread via programs do wnloaded f rom bulletin boards or the Internet.
are both program and boot infectors.
To Prevent Virus Infection
Obtain an anti-virus program and make i t a habit to scan the
system regularl y. Make backup copies of all files and write-protect the disks.
Obtain all softwar e from reputab le sources and al w a ys scan ne w
software for an y viruses prior to inst alling files.
If you suspect the system has bee n infected , find and remov e the viruses immediately using an ant i-virus program. Then turn off th e system for a minimum of 15 seconds to clear the virus from system RAM. You may want to rerun the anti-virus softw are w hen you turn the sy stem back on the verify that the syst em is clean.
Maintaining and Cleaning Your System 21

Cleaning the system

Your system and its components need to be cleaned occasionall y. Some programs that help maintain the inte grity of the hard dri ves in the syst em come as part of the Windo ws 95 and W indo ws NT opera ting systems. The following s ections contain information about cl eaning the v arious e xternal parts of the system.

Cleaning the mouse

If the mouse pointer on the screen mo ve s erratically w hen you mo v e the mouse, dirt is probably on the r ollers inside the mouse .
To Clean the Mouse
1.
Shut down the system.
2.
T urn the mouse upside do wn and remove the mouse ball cov er .
3.
Cup your hand under the mouse, then tu rn the mouse right-side up. The gray mouse-ball should drop into y our hand. If it doesn’ t, gentl y shake the mouse until the ball drops out of the soc ket.
4.
5.

Cleaning the keyboard

Occasionally y ou should clean the k eyboard to free it of dust and l int particles trapped under the ke ys. The easiest w a y to do this is to blo w trapped dirt from under the keys using an aerosol can of ai r with a narrow, straw-li ke extensi on.
22 Gateway ALR 8300 User’s Guide
Once the mouse ball is free, use adhesi ve tape to pick up any dus t or lint on its surface and wipe a w a y dirt or lint inside the mouse- ball socket. You can also blow into the socket t o remo ve dirt and lint . If foreign matter is trapped insi de the socket or on t he rollers, use a cotton swa b dipped in isoprop yl alcohol to loosen i t. Allo w surfaces to dry completely after cleanin g.
Return the mouse ball to the socket and repl ace the co v er , then restart the system.
If you spill liquid on the keyboard, shut down the computer an d disconnect the keyboard. Turn the keyboard upside do wn to allo w the liquid to drain out ov ernight before trying to use it agai n. If it fails to w ork a fter draining, contact technical support.

Cleaning the monitor screen

Use a soft cloth and windo w cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (ne v er directl y on the screen), an d wipe the screen with the cloth.

Cleaning the computer and monitor cases

Alw ays sh ut do wn the system and other periphe rals before cleaning any components.
Use a damp, lint-free cloth to clean the computer case, monit or case, keyboard , spea kers, and other parts of you r system. Avoid abrasive or solvent cleaners becaus e they can damage the finish on your components.
Maintaining and Cleaning Your System 23
24 Gateway ALR 8300 User’s Guide

Appendix

Acronyms and abbreviations................................. 26
Terms and definitions............................................ 30
Regulatory compliance statements....................... 35
A

Acron yms and abbreviations

AC - Alternating current ACPI - Advanced Configuration & Po w er Interface APIC - Advanced programmab le interrupt controller ASCII - American standard code for information interchange ASIC - Application specific integrated circuit ATAPI - AT advanced peripheral interface BIOS - Basic input/output system BIST - Basic integrity self-test CD - Compact disc CD-ROM - Compact disc, re ad-only memory CHS - Cylinder, head, sector CMOS - Complementary metal-oxide semiconductor CPU - Central processing unit DBE - Double bit errors DIMM - Dual inline memory module DMA - Direct memory access DMI - Desktop management interface DRAM - Dynamic random access memory ECC - Error correcting code ECP - Enhanced capabilities port EDO - Extended data output EMC - Electro-magnetic compatibility EMI - Electro-magnetic interference
26 Gateway ALR 8300 User’s Guide
EPP - Expanded parallel port ESD - Electro-static dischar ge FAT - File allocation table GB - Gigabyte IDE - Integrated driv e electronics I/O - Input/output IRQ - Interrupt request line ISA - Industry standard architecture KB - Kilobyte LAN - Local area network LBA - Logic al block addressing LED - Light-emitting diode LVD - Low volt age diff erential MB - Megabyte MBE - Multiple bit error Mbps - Megabits per second MIDI - Musical instrument digital interface MHz - Megahertz MS-DOS - Microsoft disk operating system NMI - Non-maskable interrupt NTFS - NT file system NVRAM - Non-volatile random-access memory OS - Operating system PCI - Peripheral component int erconnect
Appendix 27
PIC - Programmable interrupt controller PIO - Paged input/output PnP - Plug and play POST - Po wer -on self-t est PS/2 - Personal System/2 RAID - Redundant array of inexpensi ve dri ves RAM - Random-access memory RMA - Return material authorization ROM - Read-only memory rpm - Revolutions per minute RTC - Real-time clock SBE - Single bit error SCA - Single connector attachment SCI - Signal control interrupt SCSI - Small computer system interface SDRAM - Synchronous dynamic random access memory SE - Single-ended SEC - Single edge contact SMI - System management interrupt SMM - Server management module SMP - Symmetrical multiple proces sor SV GA - Super video graphics array TCP/IP - Transmission control protocol/Internet protocol UPS - Uninterruptable pow er suppl y
28 Gateway ALR 8300 User’s Guide
USB - Universal seria l bus V - Volt VAC - V olts al ternating current VGA - Video graphics array VRM - Voltage regulator module W - W att
Appendix 29

T erms and definitions

This list of terms should help you get acquainted with t erms used in your computer’s documentation and in your system softw are.
Applications - Softw are installed on y our system. Sometimes cal led pro gr ams.
BIOS - Basic input/output system. The BIOS is softw are that is independent of any operati ng system. It enabl es the computer to communicate with the monitor , keyb oard , and other per ipheral de vices without using programs on the ha rd disk.
The BIOS on your computer is flash BIOS, w hich means that is has been recorded on a memory chip that can be updated if needed.
Boot - T o load the first software program (usuall y the operat ing system) that starts your computer . To perform a cold (or hard) boot, you turn the computer on when it is of f. To perform a warm (or soft) boot, you reset the computer when it is a lready turned on.
Boot disk - A disk containing operating s ystem programs requi red to start your computer . A boot disk can be a diskette, ha rd driv e, or CD .
Byte - The basic unit of measure for computer memory. A character, s uch as a letter of the alphabet, uses one b yte of memory. Each byte is made up of eight bits. Computer memory is often measured in kilob ytes (1,024 bytes) or meg abytes (1,048,576 b ytes).
Cache memory - Cache is very fast memory that can be located in the processor . Cache reduces the average time required for the proce ssor to get the data it needs from the main memory by storing r ecently accessed dat a in the cache.
CMOS memory - Complementary metal oxide semiconductor memory. CMOS memory is memory that is retained even when the compute r is turned off. The Setup pro gram settings and other parameters are maintained in CMOS memory.
Default - The option that the soft ware or syst em uses when y ou ha ve not made a choice yourself.
Disc - A compact disc (CD).
30 Gateway ALR 8300 User’s Guide
Disk - The device used by t he computer to store and re triev e information. Disk can refer to a diskett e or a hard disk.
Diskette - A removab le disk, also called a flopp y. Hard drive - The dri ve instal led inside y our computer that stores a ll your
system and data files. Depending on its configuration, the computer ma y have more than one hard driv e. Each dri ve is assigned its o wn dri ve lett er . If you ha ve onl y one dri ve, its dr iv e letter is C, an d it is often called “the C drive.”
I/O - Input/output. Refers to de vices, such as printers, w hose purpose is to enter data into a computer or e xtract data from a computer. An I/O device is accessed through an I/O address: a l ocation in memory reserved for the device to e xchange information betw een itself a nd the rest of the com puter .
IRQ - Interrupt request line. The IRQ is a hardware line that a de vice uses to signal the processor w hen the de vice needs the proce ssor’s services. The number of IRQs is limited b y industry standards.
Operating system - A program that supervises the computer’s operation, including handling I/O , netw orking and connectivi ty, and device dri vers.
Path - A sequence of information that directs the syst em to the file it needs. For e xample, c:\windows\bubbles.bmp is the path to a graphics file on your system. The c: tells the system it is on the C hard dri ve, the \windo ws tells the system it is in th e windo ws folder , and bubbles.bmp is the file.
Pixel - A pix el is an indi vidual dot in a graphic displa y ed on y our computer . Pixels are so cl ose toget her that they l ook as though they are connected.
POST - Pow er -on self-test . POST tests you r computer’s components whenev er you turn on the computer .
Programs - Softw are installed on y our system. Pro grams are sometimes called applications.
RAM - Random access memory . RAM is the computer’s system memory . You can write to and read from RAM. Information stored in RAM is temporary and is erased when the c omputer is turned off.
Appendix 31
Refresh rate - The refresh rate is the rate at w hich the image on the monit or screen is rewrit ten to the screen. A fast ref resh rate helps ke ep the image from flickering.
Resolution - The resolution is the sharpness or clarity of the image on the monitor screen. Resolution is measured b y the number of pixe ls the screen can display. For example, a resolution of 800x600 means that t he screen can display 800 pix els in a ro w and can displa y 600 ro ws. The more pix els display ed , t he higher the resoluti on and the clearer the i mages.
ROM - Read-only memory. P ermanent computer memory dedicated to a particular function. F or example, t he instructions for starting the compu ter when you first turn on pow er are contai ned in R OM. You cannot write to ROM.
32 Gateway ALR 8300 User’s Guide
Appendix 33
American Users
Caution!
The Federal Communications Commission warns users that changes or modifications to the unit not expressly approved b y the party responsible for compliance could void the user’s authority to operate the equipment.

Regulatory compliance statements

FCC notice
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and , if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. How eve r, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and televi sion reception, w hich can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected Consult the dealer or an experienced radio/TV technician for help
This equipment has been tested and found to comply with the limits of a Class A digital device. The accessories associated with this equipment are as follows:
Shielded video cable
Shielded pow er co rd
These accessories are required to be used in order to ensure compliance with FCC rule s .
34 Gateway ALR 8300 User’s Guide
Industry Canada notice
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Attention!
Couper le courant avant l’entretien.
CE notice
Canadian Users:
This Information T echnolo gy Equipment has been tested and found to compl y with the following European directi ves:
[i]EMC Directive 89/336/EEC amending directi ve 92/31/EEC & 93/68/EEC as per
-EN 50081-1:1992 according to EN 55022:1995 Class A EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995
-EN50082-1:1992 according to EN 61000-4-2:1995 or IEC 801-2:1984 ENV 50140:1994 or IEC 801-3:1984 EN 61000-4-4:1988 or IEC 801-4:1998 [ii]Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992
European Users:
Appendix 35
Japanese Users:
Australian and New Zealand Users:
VCCI notice
This is a Class A product based on the standard of the V olunt ary Control Council for Interference by Information T echnolog y Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective action.
Australia/Ne w Zealand notice
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency.
Caution!
Disconnect power before servicing.
36 Gateway ALR 8300 User’s Guide

Index

Numerics
3.5-inch diskette drive 11 internal drive bay 10 LVD SCA drives 11
5.25-inch devices 11
A
abbreviations 26 AC power, power supply 2 AC-in connector
connecting 4 power supply 13
activity indicators 10
CPU 10 LVD SCA SCSI 10 power supply modules 13 processor 10
Adaptec 7895 8 Australia/New Zealand Notice 36
B
backplane, RAID 11 BIOS
correctable errors 5 MP version selection 15 year 2000 ready 8
button
ECC clear 10 keyboard lock 10 on/off 10 power 10 reset 10
C
case, cleaning 23 CE Notice 35 chassis fan 14
chassis keylock 14 Cirrus Logic video chip 8 cleaning
computer case 23 hard drive 18 keyboard 22 monitor case 23 monitor screen 23
mouse 22 configuration, verifying 6 connecting
AC power 4
keyboard 4
monitor 4
mouse 4, 14
peripherals 3
serial mouse 14
video 4 controller
diskette 8
IDE 8
ultraSCSI 8 correcting BIOS configuration
errors 5
CPU
activity indicators 10
InforManager 8
operating systems supported 15
testing 4
D
definitions of terms 30 DIMM, supported 8 Disk Defragmenter, using 19 disk drive
3.5-inch diskette 11
5.25-inch 11
Index 37
diskette controller 8 IDE controller 8 LVD SCA activity indicators 10 LVD SCA, 3.5-inch 11 ultraSCSI controller 8
diskette
3.5-inch 11
controller 8 DRAM, video 8 drive bay, SCSI SCA LVD 11
E
ECC
clear button 10
memory 8 error checking and correcting
see ECC error messages 5 errors, troubleshooting 6 expansion slots
ISA 8
PCI 8
PCI/ISA 8
PCI/RAIDport 8
shared 8
F
fans, chassis 14 FAQ, accessing vi FCC Notice 34 features
front panel 9
rear panel 12
system 8 flash BIOS 8 front panel
features 9
illustration 9
G
glossary, accessing on Internet vi
graphics
DRAM 8 memory 8 PCI 8
guidelines for troubleshooting 6
H
hard drive
internal 3.5-inch bay 10 maintaining 18 RAID bay 11 SCA LVD SCSI bay 11
hot-swap
power supply modules 8, 13 SCSI drives 8, 11
I
IDE controller, ultra DMA 8 indicators
CPU activity 10 LVD SCA SCSI drive
activity 10 power supply module failure 10 power supply modules 13 processor activity 10
Industry Canada Notice 35 InforManager™ 8
CPU 8 power supply 8 processor 8
Intel MP specification, sele cting 15 ISA, expansion slots 8
K
keyboard
cleaning 22 connecting 4 lock button 10
keylock, chassis 14
38 Gateway ALR 8300 User’s Guide
L
LED indicators 10 lights, indicator 10 low voltage differential
activity indicators 10 drives 11 SCSI 8
LVD
see low voltage differential
M
maintaining, hard drive 18 manual conventions iv memory
ECC 8 standard 8 supported 8
monitor
cleaning 23 connecting 4
mouse
cleaning 22 connecting 4, 14
serial, connecting 14 MP specification, selecting 15 multiprocessing
supported OSs 15
when not supported 16
N
NeXTStep, versions supported 16 Novell NetWare, versions
supported 15
O
on/off button 10 operating systems
multiprocessing 15
NeXTStep 16
non-multiprocessing 16
Novell NetWare 15 OS/2 15 SCO UNIX 15 small business server 15 Solaris 15 supported 15 UnixWare 15 Windows 95 16 Windows NT 15
OS/2, versions supported 15
P
PCI
expansion slots 8
graphics 8 PCI/ISA, expansion slot 8 PCI/RAIDport, expansion slot 8 peripherals, connecting 3 power supply
AC-in connector 4, 13
characteristics 2
hot-swap modules 8, 13
InforManager 8
module failure indicator 10
status lights 13
voltage selector switch 4, 13 power switch 10 powering up the system 4 power-on self-test 4 processor
activity indicators 10
InforManager 8
operating systems supported 15
supported 8
testing 4
R
RAID, backplane 11 RAM
ECC 8
Index 39
supported 8
rear panel
features 12
illustration 12 regulatory compliance statements 34 reset button 10
S
safety guidelines iv safety, closing the bezel doors 4 SCA
see single connector attachment ScanDisk, using 18 SCO UNIX, versions supported 15 SCSI
activity indicators 10
controller 8 self-checks on power up 4 shared expansion slots 8 single connector attachment
drives 11
hot-swap drives 8 Small Business Server, versions
supported 15 Solaris, versions supported 15 status lights
front panel 10 power supply modules 13
system 10 support options 5 supported
DIMMs 8
memory 8
RAM 8 switch
ECC clear 10
keyboard lock 10
on/off 10
power 10
reset 10
system
errors 5 features 8 management 8 monitoring 8 power 4 self-checks 4 status lights 10
T
testing
CPU 4
processor 4 troubleshooting guidelines 6 turning on the power 4
U
ultraSCSI, controller 8 UnixWare, versions supported 15 using
Disk Defragmenter 19
ScanDisk 18
V
VCCI Notice 36 verifying your configuration 6 video
chip manufacturer 8
connecting 4
DRAM 8 voltage requirements, power
supply 2
voltage selector switch
location 13
setting 4
W
warning, closing the bezel doors 4 Windows 95, supported versions 16 Windows NT, supported versions 15
40 Gateway ALR 8300 User’s Guide
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