Gateway 820 LTO User Manual
your Gateway 820 LTO autoloader
user'sguide
Installing
Configuring
Contents
1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Quick Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Starting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
The Operator’s Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the data cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3 Setting Up the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Checking the installation environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the autoloader into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Preparing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the support rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing the cabinet mount brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Securing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Data cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing the data cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Loading and unloading a cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Updating the cartridge inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4 Operating the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The Operator’s Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
LCD (liquid crystal display) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Inventory status characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Operating modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Random mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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Sequential mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Autoloader operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Monitoring the autoloader operation and status . . . . . . . . . . . . . . . . . . . . . . . .36
Performing autoloader and tape drive operations . . . . . . . . . . . . . . . . . . . . . . .36
Resetting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Shipping the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
5 Troubleshooting and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Performing a system test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Error and event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Log level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Log entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Size and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
SCSI interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
SCSI ID settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
SCSI cable requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
SCSI terminator requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Tape drive performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Autoloader self-test times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Initial element status time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Move complete time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
AC power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Acoustic noise limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Shock and vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
B Regulatory Compliance and Legal Information . . . . . . . . . . . . . . . . .61
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
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Introduction
The autoloader provides automated data stor age, archiving,
backup, and retrieval f or a range of systems, fr om offices
to rack-based datacenter environments.
Read this chapter to le arn about:
■ Autoloader features
■ Autoloader accessories
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Chapter 1: Introduction
Features
■ A carousel that positions the specified cartridge slot in front of the ta pe
drive. A robotic cartridge loader moves the cartridges between the cartridge
slots and the tape drive.
■ Storage for as many a s eight data cartridges. Cart ridges are stored in
cartridge slots mounted on the carousel. One of these car tridge slots can
contain a cleaning cartridge.
■ A cartridge access door for importing or expor ting a single cartridge from
the autoloader.
■ A LCD that lets you monitor autoloader operations, select configuration
options, and control the cartridge loader and carousel from the front panel.
■ Independent SCSI controllers for the autoloader and tape drive. Each
controller supports independent sets of SCSI messages and commands. The
autoloader and the tape drive use a wide, low-voltage differential (LVD)
SCSI interface.
■ Compatibility with single-ended SCSI cables.
Physical Characteristics and Features
Drive technology LTO Ultrium 1
To tal dri ves 1
Maximum stora ge cartridg es 8
cartridge access door 1
LCD size and type Two-line with 16 character per line,
ASCII
LCD user in terface Four- button k eypad
Maximum capacity (c om pres se d c apa ci ty a ss um es
a theoretical maximum 2:1 compression ratio)
Maximum sustained data transfer rate MB/sec 32/16 (compressed/native)
Maximum SCSI bus connections 1
SCSI connector type 68-pin high-density connector (HDCI)
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1.6 TB/800 GB (compressed/native)
Parallel SCSI Communication Interface
Low-voltage differential (LVD) + SE Yes
Maximum SCSI bus connections 1
Features
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Chapter 1: Introduction
Accessories
The autoloader comes with:
■ Power cord
■ One wide SCSI-3 (HDCI-HDCI) cable
■ One wide SCSI-3 (VHDCI-HDCI) cable
■ One LTO-1 100/200 GB tape cartridge
■ One LTO-1 cleaning cartridge
■ One LVD wide SCSI terminator (included in some configurations).
■ Server Companion CD. The CD contains autoloader documentation and
diagnostic software for the tape drive and autoloader, including firmware
upgrade capability. See the online documentation on the CD for details
about installation and operation of the software .
Optional accessories
■ Cabinet mount kit — The cabinet (rack) mount kit includes all the
necessary hardware to mount the autoloader in a standard 19-inch EIA
310-D cabinet. The autoloader occupies two rack units (2U).
■ LTO-1 100/200 GB tape cartridges
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Quick Start
Read this chapter to le arn about:
■ Safety precautions
■ Components and con nectors
■ Starting the autoloader
■ Using the Operator’s Panel
■ Installing cartridges
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Chapter 2: Quick Star t
Warnings
Read all safety and operating instructions before you use the autoloader and
retain the instructions for future reference. This autoloader has been engineered
and manufactured to assure your personal safety. Incorrect use can result in
electrical shock or fire hazards. In order not to defeat the safeguards, observe
the following basic rules for installation, use, and servicing.
■ Heed all warnings on the autoloader and in the operating instructions.
■ Follow all operating instructions.
■ Place the autoloader on a firm, level surface free fr om vibration, and do
not place anything on top of the autoloader.
■ Make sure that the autoloader is positioned so it has correct ventilation.
■ Keep the autoloader away from heat sources such as radiators, heat
registers, furnaces, or other heat-producing appliances.
■ Use only the type of power source described in this guide or marked on
the autoloader.
■ Do not rest objects on the power cord and avoid placing the power cord
near high traffic areas. Hold the power cord by the plug when removing
it from an AC outlet. Pulling the cord can damage the internal wires.
■ T o c ompletely disco nnect the p ower, remove the power cord and the SCSI
cable from their connections on the back of the autoloader.
■ Do not insert objects in the openings on the case.
■ Do not let liquid spill in or on the autoloader.
■ Do not attempt to service this autoloader except as directed in this guide.
All other servicing should be referred to qualified service personnel. For
information on servicing, contact Gateway Technical Support at
support.gateway.com
■ Do not use oil, solvents, gasoline, paint thinners, or insecticides on the
or at 877-485-1464.
autoloader.
■ Do not expose the autoloader to temperatures higher than 140°F (60°C)
or lower than -40°F (-40°C).
■ Keep the autolo ader away from direct sunlight, strong magnetic fields,
excessive dust, humidity, and electronic or electrical equipment, which
generate electrical noise.
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Front
Cartridge access port Status LEDs
Front
LCD
Power switch
■ Cartridge access port —Insert or rem ove cartridges through this port.
■ Status LEDs — Provide information about various system functions. See
“Status LEDs” on page 30 for more information.
■ LCD — Displays two lines of text with 16 characters per line. The LCD
displays actions, status information, menu items, and error messages, ba sed
on the operating m ode. See “The Ope rator’s Panel” on page 13 for more
information.
■ Keypad — Press these buttons to perform various tasks in interaction mode.
See “The Operator’s Panel” on page 13 for more information.
■ Power switch — Turns the autoloader and the enclosed tape drive off and
on. The switch is recessed into the front panel to prevent the autoloader
from being accidentally turned o ff during operation.
Keypad
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Chapter 2: Quick Star t
Back
■ SCSI connectors — Two wide SCSI connectors connect the autoloader and
tape drive to a single SCSI bus. You can use either of the following:
■ A shielded, high-density, wide (68-pin) SCSI cable (For more
■ An LVD or multi-node terminator.
The wide SCSI configuration lets you attach as many as 16 devices
(including one or more initiators) to a single SCSI bus.
SCSI connectors Fan Power connector
information, see “SCSI interface” on page 52.)
■ Fan — The system fan provides cooling for the autoloader and the tap e
drive.
■ Power connector — The power connector provides AC power and chassis
grounding to the autoloader and the tape drive.
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Interior
Cartridge loader Tape drive Carousel
Warning Internal components are not serviceable except by a
Interior
qualified service technician.
Cartridge slots
■ Cartridge loader — The cartridge loader moves cartridges between the
cartridge slots and the tape drive. When a cartridge slot is positioned in
front of the tape drive, the loader grips the sides of the cartridge and slides
it between the slot and tape drive. Then the loader releases the cartridge
and pushes it firmly into the drive or slot.
■ Tape drive — Th e auto loader c ontain s one tape drive. The ta pe drive has
a maximum data transfer rate of 32 MB (compressed) per second and can
store up to 200 GB of compressed information on a single data cartridge
(assuming an average compression ratio of 2:1).
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Chapter 2: Quick Star t
■ Cartridge slots and carousel — The carousel stores as many as eigh t data
cartridges. The carousel consists of a drive chain, guides, and gears that
move the cartridges into position in front of the tape drive and make sure
that the cartridge is correctly aligned. You can use one cartridge slot to hold
a cleaning cartridg e.
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Starting the autoloader
To start the autoloader:
1 Attach the power cord to the autoloader, then attach the other end to an
AC outlet. For more information about the power cord, see “Power
specifications” on page 57.
SCSI connec tors Power conn ector
2 Connect the SCSI cable and the terminator. For more information about
the SCSI interface, see “SCSI interface” on page 52.
a Connect one end of the SCSI cable to one of the SCSI connectors on
the back of the autoloader.
Starting the autoloader
b Connect the other end of the SCSI cable to the SCSI connector on
the SCSI host bus adapter or to the previous device on the SCSI bus.
c If this is the last device in the SCSI c hain, connect the SCSI terminator
to the remaining SCSI connector on the back of the autoloader.
SCSI ID Default Settings
Autoloader 5
Tape drive 6
To change the SCSI ID settings, see “Changing the SC SI ID settings” on
page 53.
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Chapter 2: Quick Star t
3 Use the eraser end of a pencil, or something similar, to press the left side
of the power switch. The autoloader turns on.
Important The power switch lets you turn the autoloader and the
enclosed tape drive on or off. The power switc h is recessed
into the front panel to prevent the autoloader from being
accidentally turned off during operation.
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When you turn on or reset the autolo ader , it runs an initialization routi ne.
During initialization, the Operator’s Panel displays progress information.
After initialization, the autoloader displays t he mount status for the current
drive and displays SEQ to indicate that the sequ ential mode is ON.
In addition, the appropriate inventory status characters appear. For more
information, see “Inventory status characters” on page 33.
4 Start the host computer system.
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The Operator’s Pa nel
XX
Clean Drive LED Media attention LED
The Operator’ s Panel
The Operator’s Panel consists of various status LEDs, an LCD, and keypad
buttons.
The following keypad buttons are used to navigate the menu options:
■ CANCEL button [X] — Cancel an action and return to the last menu item.
■ PREVIOUS button [-] — Navigate through menu items.
■ NEXT button [+] — Navigate through menu items.
■ ENTER button — Go to a sub-menu or force a robotic action.
For more information about the Operator’s Panel, see “The Operator’s Panel”
on page 30. For more information on th e menu options, see “ Menu options”
on page 32.
Ready/activity LED
--
XX
Error LED
LCD
++
EnterPrevious
NextCancel
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Chapter 2: Quick Star t
Installing the data cartridges
Before you use the autoloader, you must install the data cartridges. For
more information on data cartridges, see “Data cartrid ges” on page 27.
Warning The tape drive only operates with LTO-1 Ultrium tape data
cartridges. The cartridges are available in 100/200 GB
size. Attempting to use other types of cartridges may
damage the tape drive.
To install the data cartridges:
1 Press any button on the Operator’s Panel to change to interaction mode.
2 Select the Commands menu, then press ENTER.
3 Select Import, then press ENTER.
4 Enter the number of the cartridge slot, then press ENTER.
5 Insert the cartridge in the cartridge access port. The cartridge is now placed
in the selected slot.
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6 Repeat Steps 4 and 5 until all cartridges have been installed.
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Setting Up the
Autoloader
Read this chapter to learn how to:
■ Install the autoloader in a cabinet (rack)
■ Connect the cables
■ Install the data cartridges
■ Load and unload a cartri dge
■ Update the cartridge inventory
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Chapter 3: Setting Up th e Autoloader
Choosing a location
Choose a location that meets the following criteria:
■ Select a location that is flat, sturdy, level, and close to the host server. Do
not place the autoloader on the floor or other carpeted surfaces.
Warning Do not place the autoloader on its side or upside down,
or stack items that weig h m ore tha n 33lbs. (15 kg) on top
of the autoloader.
■ Cabinet (rack) requirements — EIA 310-D standard 19-inch cabinet with
2U of clearance
■ Room temperature — 50 to 95ºF (10 to 35ºC)
■ Power source — AC power voltage: 100-127 VAC; 200-240 VAC line
frequency: 50-60 Hz
Important Locate the AC outlet on the back of the autoloader. The
power cord is the auto loader’ s ma in AC discon nect devi ce
and must be easily accessible at all times.
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■ Air quality — Minimal sources of particulate contamination. Avoid areas
near frequently used doors and walkways, stacks of supplies that collect
dust, printers, and smoke-filled rooms.
Warning Excessive dust and debris can damage tapes and tape
drives.
■ Humidity — 20 to 80% RH non-condensing
■ Clearance — Back: minimum of 6 inches (15.4 cm). Front: minimum of
12 inches (30.8 cm). Sides: minimum of 2 inches (5.08 cm).
Important Save all the original packing materials, including the
accessory bo x, in case yo u need to sh ip or move th e
autoloader at a later time.
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Checking the installation environment
After choosing a location for the autoloader, consider the following:
■ The maximum recommended ambient temperature for the autoloader is
+50°F to +104°F (+10°C to +40 °C). Install the aut oloader in an environment
compatible with this temperature.
■ Make sure that the fan opening at the back of the autoloader and the vent
openings in the front are free of cables and oth er obstructions.
■ Make sure that the supply circuit is suitable for all equipment loads in the
cabinet.
■ Make sure that the outlet or power strip is correctly grounded.
■ Make sure that the installation environment is free of cond itions that could
cause electrostatic discharge (ESD). If possible, use an antistatic mat and
grounded static protection wristband during installation. If a mat and
wristband are not availab le, touch a known gro unded surface, such as a
computer’s metal chassis.
Choosing a locat ion
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Chapter 3: Setting Up th e Autoloader
Installing the autoloader into a cabinet
The autoloader can be installed into an EIA 310-D standard 19-inch cabinet
(rack).
Requirements
To install the autoloader into a cabinet, you need:
■ #2 Phillips screwdriver
■ TORX T-10 screwdriver
■ The included cabinet mount kit — Make sure that the cabinet mount kit
contains the following items:
■ Two support rails
■ Two cabinet mount brackets
■ Ten s c r e w s
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■ Ten clip nuts
Screw
Clip nut
Cabinet mount brackets
Support rails
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