Dell OptiPlex GX110 User Manual

Dell™ OptiPlex™ GX110 System User's Guide

Introduction

Setup and Operation

Drivers and Utilities

System Setup

Installing Upgrades

Troubleshooting

Technical Specifications

NOTE: You can obtain the latest version of this document from the Support section of the Dell Web site at http://www.dell.com.

Models DCP, DCS, DCM, and MMP

Notes, Notices, and Cautions

Throughout this guide, there may be blocks of text printed in bold type or in italic type. These blocks are notes, notices, and cautions, and they are used as follows:

NOTE: A NOTE indicates important information that helps you make better use of your system.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

Information in this document is subject to change without notice. © 1999 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, OptiPlex, OptiFrame, Dell OpenManage, Dimension, Latitude, Inspiron, DellWare, and the DELL logo are trademarks of Dell Computer Corporation; Microsoft, Windows, MS-DOS, and Windows NT are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks of Intel Corporation; 3Com is a registered trademark of 3Com Corporation; IBM and OS/2 are registered trademarks of International Business Machines Corporation; Novell and NetWare are registered trademarks of Novell, Inc. As an ENERGY STAR Partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

Initial release: 19 Aug 1999

Last revised: 3 Dec 1999

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Basic Checks: Dell™ OptiPlex™ GX110 System User's Guide

Overview	Checking Connections and Switches
Backing Up Your Files	Look and Listen
Basic Checks	System Setup

Overview

If your Dell computer system is not working as expected, and if you are not sure what to do, start your troubleshooting with the procedures in this section. This section guides you through basic steps to solve basic computer problems. It also directs you to further detailed troubleshooting information and procedures to solve more complex problems.

Backing Up Your Files

If your system is behaving erratically, back up your files immediately. If your system has a tape drive installed, see the documentation that came with the tape backup software for instructions on performing a backup operation. Otherwise, see your operating system documentation for information on backing up data files.

Basic Checks

See the following sections in the order indicated until the problem is resolved:

•If your computer is wet or damaged, see "Troubleshooting a Wet Computer" or "Troubleshooting a Damaged Computer."

•Perform the steps in "Checking Connections and Switches."

•Perform the steps in "Look and Listen."

•If your system did not complete the boot (start-up) routine, see "Getting Help."

NOTE: The boot routine is the operating system's attempt to load its files into memory from the boot-up sector on the hard-disk drive or another bootable device.

•If your system displayed a message or emitted a beep code, see "Messages and Codes."

•Verify the settings in System Setup.

•Run the Dell Diagnostics.

Checking Connections and Switches

Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for your computer, monitor, or other peripheral (such as a printer, keyboard, mouse, or other external equipment).

NOTE: See "Controls and Indicators" and "Connecting Peripheral Devices" for the location of your computer's external connections and switches.

Complete the following steps in the order indicated to check all the connections and switches:

1.Turn off the system, including any attached peripherals (such as the monitor, keyboard, printer, external drives, scanners, or plotters). Disconnect all the AC power cables from their electrical outlets.

2.If your computer is connected to a power strip, turn the power strip off and then on again. If the problem is not resolved, try another power strip or connect the system directly to an electrical outlet to see if the original power strip is faulty.

3.Connect the system to a different electrical outlet.

If doing so corrects the problem, the original outlet is faulty.

4.Reconnect the system to an electrical outlet. Make sure that all connections fit tightly together, and turn on the system.

5.If the problem is resolved, you have corrected a faulty connection.

6.If your monitor is not operating properly, see "Troubleshooting the Monitor."

7.If your keyboard is not operating properly, see "Troubleshooting the Keyboard."

8.If your mouse or printer is not operating properly, see "Troubleshooting I/O Ports." Otherwise, see "Look and Listen."

Look and Listen

Looking at and listening to your system is important in determining the source of a problem. Look and listen for the indications described in Table 1.

If after looking and listening to your computer you have not resolved the problem, continue with the recommendations in "System Setup."

Table 1. Boot Routine Indications

Look/Listen for:	Action
An error message	See "Messages and Codes."
The monitor's power indicator	Most monitors have a power indicator (usually on the front bezel). If the monitor's power indicator does not light
	up, see "Troubleshooting the Monitor."
The power and hard-disk	Use the power and hard-disk drive indicators to help you identify a system problem when you press the power
drive indicators	button to turn on the computer but the system does not boot.
The power indicator	Use the power indicator to help you identify a system problem when you press the power button to turn on the
	computer but the system does not boot:
	•	A blinking yellow power indicator before power-on self-test (POST) indicates that the power supply may be
		faulty. In rare cases, the system board may be faulty. See "Getting Help" for instructions on getting
		technical assistance from Dell.
	•	A solid yellow power indicator before POST indicates that a device on the system board may be faulty or
		is incorrectly installed. Be sure that the microprocessor is properly seated, remove all expansion cards,
		and then reboot. If the system does not boot, see "Getting Help" for instructions on getting technical
		assistance from Dell.
	•	A solid green power indicator and a beep code during POST indicate that a dual in-line memory module
		(DIMM) may be faulty or is not properly seated. Remove all DIMMs, install only one DIMM, and then reboot.
		Repeat this procedure until you identify the faulty or improperly seated DIMM.
	•	A solid green power indicator and no beep code and no video during POST indicate that the monitor or
		the integrated video controller may be faulty. See "Troubleshooting the Monitor." If the monitor is operating
		properly and is correctly connected, see "Getting Help" for instructions on getting technical assistance
		from Dell.
	•	A solid green power indicator and no beep code with video during POST indicate that an integrated
		system board device may be faulty. See "Getting Help" for instructions on getting technical assistance
		from Dell.
The keyboard indicators	Most keyboards have one or more indicators (usually in the upper-right corner). Press the <Num Lock> key, the
	<Caps Lock> key, and the <Scroll Lock> key to toggle the keyboard indicators on and off. If the keyboard
	indicators do not light up, see "Troubleshooting the Keyboard."

The diskette-drive access indicator

The diskette-drive access indicator should quickly flash on and off when you access data on the diskette drive. On a system running a Microsoft® Windows® operating system, you can test the drive by opening Windows Explorer and clicking the icon for drive A. If the diskette-drive access indicator does not light up, see "Troubleshooting Drives."

The hard-disk drive access indicator

The hard-disk drive access indicator should quickly flash on and off when you access data on the hard-disk drive. On a system running a Windows operating system, you can test the drive by opening Windows Explorer and clicking the icon for drive C. If the hard-disk drive access indicator does not light up, see "Troubleshooting Drives."

A series of beeps	See "Messages and Codes."

An unfamiliar constant scraping or grinding sound when you access a drive

The absence of a familiar sound

Make sure the sound is not caused by the application program you are running. The sound could be caused by a hardware malfunction. See "Getting Help" for instructions on getting technical assistance from Dell.

When you turn on your system, you can hear the hard-disk drive spin up, and the system tries to access the boot files from the hard-disk drive or the diskette drive. If your system boots, see "Dell Diagnostics." If your system does not boot, see "Getting Help."

System Setup

You can easily correct certain system problems by verifying the correct settings in System Setup. When you boot your system, your system checks the system configuration information and compares it with the current hardware configuration. If your system hardware configuration does not match the information recorded by System Setup, an error message may appear on your screen.

This problem can happen if you changed your system's hardware configuration and forgot to run System Setup. To correct this problem, enter System Setup, correct the setting for the corresponding System Setup program option, and reboot your system.

If after checking the settings in System Setup you have not resolved the problem, see "Dell Diagnostics."

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Battery: Dell™ OptiPlex™ GX110 System User's Guide

Overview

Replacing the Battery

Overview

A 3.0-volt (V) CR2032 coin-cell battery installed on the system board maintains system configuration, date, and time information in a special section of memory.

The operating life of the battery can extend up to ten years. The battery may need replacing if an incorrect time or date is displayed during the boot routine along with a message such as:

Time-of-day not set - please run SETUP program

or

Invalid configuration information - please run SETUP program

or

Strike the F1 key to continue,

F2 to run the setup utility

To determine whether you need to replace the battery, reenter the time and date through System Setup and exit the program properly to save the information. Turn off your system and disconnect it from the electrical outlet for a few hours; then reconnect and turn on your system. Enter System Setup. If the date and time are not correct in System Setup, replace your battery.

You can operate your system without a battery; however, without a battery, the system configuration information is erased if the system is turned off or unplugged from the electrical outlet. In this case, you must enter System Setup and reset the configuration options.

CAUTION: There is a danger of the new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

Replacing the Battery

To replace the system battery, perform the following steps:

1.If you have not already done so, make a copy of your system configuration information in System Setup.

If the settings are lost while you are replacing the battery, refer to your written or printed copy of the system configuration information to restore the correct settings.

CAUTION: Before you remove the computer cover, see "Safety First — For You and Your Computer."

2.Remove the computer cover according to the instructions in "Removing and Replacing the Computer Cover."

3.Remove the battery.

See Figure 9 in "Inside Your Computer" for the location of the battery.

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Make certain that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

Pry the battery out of its socket with your fingers or with a blunt, nonconductive object, such as a plastic screwdriver.

4.Install the new battery.

Orient the battery with the side labeled "+" facing up (see Figure 1). Then insert the battery into the socket, and snap it into place.

Figure 1. Replacing the System Battery

1Battery

2Battery socket

5.Replace the computer cover, reconnect your computer and peripherals to their electrical outlets, and turn them on.

6.Enter System Setup, and confirm that the battery is operating properly.

Enter the correct time and date through System Setup's System Time and System Date options. Also, use the copy you made in step 1 of the system configuration information to restore the correct settings for other System Setup options. Then exit System Setup.

7.Turn off and unplug your computer. Leave the computer turned off for at least 10 minutes.

8.After 10 minutes, plug in the computer, turn it on, and enter System Setup. If the time and date are still incorrect, see "Getting Help" for instructions on obtaining technical assistance.

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Contacting Dell: Dell™ OptiPlex™ GX110 System User's Guide

Overview	Europe Contact Numbers
International Dialing Codes	Asia and Other Regions Contact Numbers
Americas Contact Numbers

Overview

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and e-mail addresses, if applicable, for each department or service available in various countries around the world.

If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to the local numbers provided in the other sections.

For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration:

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

International Dialing Codes

Click a listed country to obtain the appropriate contact numbers.

	International Access
Country (City)	Code	Country Code	City Code
Australia (Sydney)	0011	61	2
Austria (Vienna)	900	43	1
Belgium (Brussels)	00	32	2
Brazil	0021	55	51
Brunei	—	673	—
Canada (North York, Ontario)	011	—	Not required
Chile (Santiago)	—	56	2
China (Xiamen)	—	86	592
Czech Republic (Prague)	00	420	2
Denmark (Horsholm)	00	45	Not required
Finland (Helsinki)	990	358	9
France (Paris) (Montpellier)	00	33	(1) (4)

Germany (Langen)	00	49	6103
Hong Kong	001	852	Not required
Ireland (Cherrywood)	16	353	1
Italy (Milan)	00	39	02
Japan (Kawasaki)	001	81	44
Korea (Seoul)	001	82	2
Luxembourg	00	352	—
Macau	—	853	Not required
Malaysia (Penang)	00	60	4
Mexico (Colonia Granada)	95	52	5
Netherlands (Amsterdam)	00	31	20
New Zealand	00	64	—
Norway (Lysaker)	00	47	Not required
Poland (Warsaw)	011	48	22
Portugal	00	35	—
Singapore (Singapore)	005	65	Not required
South Africa (Johannesburg)	09/091	27	11
Spain (Madrid)	00	34	91
Sweden (Upplands Vasby)	00	46	8
Switzerland (Geneva)	00	41	22
Taiwan	002	886	—
Thailand	001	66	—
U.K. (Bracknell)	010	44	1344
U.S.A. (Austin, Texas)	011	1	Not required

Americas Contact Numbers

			Local Number or
Country (City)	Department Name or Service	Area Code	Toll-Free Number
Brazil	Customer Support, Technical Support		toll free: 0800 90 3355
	Sales		toll free: 0800 90 3366
	Web site: http://www.dell.com/br
Canada	Automated Order-Status System		toll free: 1-800-433-9014
(North York, Ontario)
	AutoTech (Automated technical support)		toll free: 1-800-247-9362
	Customer Care (From outside Toronto)		toll free: 1-800-387-5759
	Customer Care (From within Toronto)	416	758-2400
	Customer Technical Support		toll free: 1-800-847-4096
	Sales (Direct Sales—from outside Toronto)		toll free: 1-800-387-5752
	Sales (Direct Sales—from within Toronto)	416	758-2200
	Sales (Federal government, education, and medical)		toll free: 1-800-567-7542
	Sales (Major Accounts)		toll free: 1-800-387-5755
	TechFax		toll free: 1-800-950-1329
Chile	Sales, Customer Support, and Technical Support		toll free: 1230-020-4823
(Santiago)
NOTE: Customers in

Chile call the U.S.A. for sales, customer, and technical assistance

Latin America	Customer Technical Support (Austin, Texas, U.S.A.)	512	728-4093
NOTE: Customers in Latin
	Customer Service (Austin, Texas, U.S.A.)	512	728-3619
America call the U.S.A. for
sales, customer, and	Fax (Technical Support and Customer Service)	512	728-3883
technical assistance.	(Austin, Texas, U.S.A.)
	Sales (Austin, Texas, U.S.A.)	512	728-4397
	SalesFax (Austin, Texas, U.S.A.)	512	728-4600
			728-3772

Mexico

NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech.

U.S.A.

(Austin, Texas)

Automated Order-Status System (Austin, Texas, U.S.A.)	512	728-0685
AutoTech (Automated technical support) (Austin, Texas,	512	728-0686
U.S.A.)
Customer Technical Support	525	228-7870
Sales	525	228-7811
		toll free: 91-800-900-37
		toll free: 91-800-904-49
Customer Service	525	228-7878
Main	525	228-7800
Automated Order-Status System		toll free: 1-800-433-9014
AutoTech (for portable and desktop computers)		toll free: 1-800-247-9362

Dell Home and Small Business Group (for portable and desktop computers):

Customer Technical Support (Return Material

Authorization Numbers)

Customer Technical Support

(Home sales purchased via http://www.dell.com)

Customer Service

(Credit Return Authorization Numbers)

toll free: 1-800-624-9896

toll free: 1-877-576-3355

toll free: 1-800-624-9897

National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):

Customer Service and Technical Support (Return		toll free: 1-800-822-8965
Material Authorization Numbers)

Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions):

Customer Service and Technical Support (Return		toll free: 1-800-234-1490
Material Authorization Numbers)
Dell Sales		toll free: 1-800-289-3355
		toll free: 1-800-879-3355
Spare Parts Sales		toll free: 1-800-357-3355
DellWare™		toll free: 1-800-753-7201
Desktop and Portable Fee-Based Technical Support		toll free: 1-800-433-9005
Server Fee-Based Technical Support		toll free: 1-800-967-0765
Sales (Catalogs)		toll free: 1-800-426-5150
Fax		toll free: 1-800-727-8320
TechFax		toll free: 1-800-950-1329
Dell Services for the Deaf, Hard-of-Hearing, or Speech-		toll free: 1-877-DELLTTY
Impaired		(1-877-335-5889)
Switchboard	512	338-4400

Europe Contact Numbers

Country (City)

Austria

(Vienna)

NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care.

Belgium (Brussels)

Czech Republic

(Prague)

Denmark

(Horsholm)

NOTE: Customers in Denmark call Sweden for fax technical support.

Finland

(Helsinki)

Department Name or Service

Switchboard

Home/Small Business Sales

Home/Small Business Sales Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Web site: http://support.euro.dell.com

E-mail: [e-mail]

Technical Support

Customer Care

Home/Small Business Sales

Corporate Sales

Fax

Switchboard

Web site: http://support.euro.dell.com

E-mail: [e-mail]

Technical Support

Customer Care

Fax

TechFax

Switchboard

Web site: http://support.euro.dell.com

E-mail: [e-mail]

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Technical Support (Upplands Vasby, Sweden)

Fax Switchboard

Web site: http://support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Servers:

[e-mail]

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Web site: http://support.euro.dell.com

E-mail: [e-mail]

Area Code

01

01

01

01

01

02

02

02

02

02

02

02

02

02

02

46

09

09

09

09

09

09

Local Number or Toll-Free Number

491 040

795676-02

795676-05

795676-03

0660-8056

795676-04

0660-8779

481 92 88

481 91 19

toll free: 0800 16884

481 91 00

481 92 99

481 91 00

22 83 27 27

22 83 27 11

22 83 27 14

22 83 27 28

22 83 27 11

45170182

45170184

32875505

45170100

859005594

45170117

253 313 60

253 313 81

253 313 38

693 791 94

253 313 99

253 313 00

	France	Home and Small Business
	(Paris/Montpellier)
		Technical Support	0825	387 270
		Customer Care	0825	823 833
		Fax	0825	004 701
		Switchboard	0825	004 700
		Switchboard (Alternative)	04	99 75 40 00
		Sales	0825	004 700
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		Corporate
		Technical Support	0825	004 719
		Customer Care	0825	338 339
		Fax	01	55 94 71 01
		Switchboard	01	55 94 71 00
		Sales	01	55 94 71 00
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Germany	Technical Support	06103	766-7200
	(Langen)
		Home/Small Business Customer Care		0180-5-224400
		Global Segment Customer Care	06103	766-9570
		Preferred Accounts Customer Care	06103	766-9420
		Large Accounts Customer Care	06103	766-9560
		Public Accounts Customer Care	06103	766-9555
		Switchboard	06103	766-7000
		Web site: http://support.euro.dell.com
		E-mail:
		[e-mail]
	Ireland	Technical Support		0870 908 0800
	(Cherrywood)
		Home User Customer Care	01	204 4095
		Small Business Customer Care	01	204 4026
		Corporate Customer Care	01	204 4003
		Sales	01	286 0500
		SalesFax	01	204 0144
		Fax		0870 907 5590
		Switchboard	01	286 0500
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Italy	Home and Small Business
	(Milan)
		Technical Support	02	577 826 90
		Customer Care	02	696 821 14
		Fax	02	696 821 13
		Switchboard	02	696 821 11
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		Corporate
		Technical Support	02	577 826 90
		Customer Care	02	577 825 55

		Fax
		Switchboard
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Luxembourg	Technical Support (Brussels, Belgium)
	NOTE: Customers in	Home/Small Business Sales (Brussels, Belgium)
	Luxembourg call Belgium	Corporate Sales (Brussels, Belgium)
	for sales, customer, and
		Customer Care (Brussels, Belgium)
	technical assistance.
		Switchboard (Brussels, Belgium)
		Fax (Brussels, Belgium)
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Netherlands	Technical Support
	(Amsterdam)
		Customer Care
		Home/Small Business Sales
		Home/Small Business Sales Fax
		Corporate Sales
		Corporate Sales Fax
		Fax
		Switchboard
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Norway	Technical Support
	(Lysaker)
		Relational Customer Care
	NOTE: Customers in
		Home/Small Business Customer Care
	Norway call Sweden for fax
		Switchboard
	technical support.
		Fax Technical Support (Upplands Vasby, Sweden)
		Fax Switchboard
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		E-mail Support for Servers:
		[e-mail]
	Poland	Technical Support
	(Warsaw)
		Customer Care
		Sales
		Switchboard
		Fax
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Portugal	Technical Support
		Customer Care
		Sales
		Switchboard
		Fax
		E-mail [e-mail]

02

02

02

02

02

02

02

020

020

020

020

020

020

020

00

22

22

22

22

22

35

34

35

575 035 30

577 821

481 92 88

toll free: 080016884

481 91 00

481 91 19

481 91 00

481 92 99

581 8838

581 8740

toll free: 0800-0663

682 7171

581 8818

686 8003

686 8003

581 8818

671 16882

671 17514

231 62298

671 16800

08 590 05 594

671 16865

57 95 700

57 95 999

57 95 999

57 95 999

57 95 998

800 834 077

800 300 415 or 800 834 075

800 300 410 or 800 300 411 or 800 300 412

or 351 214 220 710

917 229 200

121 424 01 12

	Spain	Home and Small Business
	(Madrid)
		Technical Support		902 100 130
		Customer Care		902 118 540
		Switchboard		902 118 541
		Fax		902 118 539
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		Corporate
		Technical Support		902 100 130
		Customer Care		902 118 546
		Switchboard	91	722 92 00
		Fax	91	722 95 83
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	Sweden	Technical Support	08	590 05 199
	(Upplands Vasby)
		Relational Customer Care	08	590 05 642
		Home/Small Business Customer Care	08	587 70 527
		Fax Technical Support	08	590 05 594
		Sales	08	590 05 185
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
		E-mail Support for Latitude™ and Inspiron™: Swe-
		[e-mail]
		E-mail Support for OptiPlex™ :
		[e-mail]
		E-mail Support for Servers:
		[e-mail]
	Switzerland	Technical Support (Home and Small Business)		0844 811 411
	(Geneva)
		Technical Support (Corporate)		0844 822 844
		Customer Care (Home and Small Business)		0848 802 202
		Customer Service (Corporate)		0848 821 721
		Switchboard	022	799 01 01
		Fax	022	799 01 90
		Web site: http://support.euro.dell.com
		E-mail: [e-mail]
	U.K.	Technical Support (Corporate/Preferred	0870	908 0500
	(Bracknell)	Accounts/PAD [1000+ employees])
		Technical Support (Direct/PAD and General)	0870	908 0800
		Global Accounts Customer Care	01344	723186
		Corporate Customer Care	0870	908 0500
		Preferred Accounts (500-5000 employees)	01344	723 196
		Customer Care
		Central Government Customer Care	01344	723 193
		Local Government Customer Care	01344	723 194
		Home/Small Business Sales	0870	907 4000
		Home/Small Business Customer Care	0870	906 0010
		Corporate/Public Sector Sales	01344	860 456
		Web site: http://support.euro.dell.com

E-mail: [e-mail]

Asia and Other Regions Contact Numbers

Country (City)

Australia

(Sydney)

Brunei

NOTE: Customers in Brunei call Malaysia for customer assistance.

China

(Xiamen)

Hong Kong

NOTE: Customers in Hong Kong call Malaysia for customer assistance.

Japan

(Kawasaki)

Department Name or Service	Area Code
Home and Small Business
Government and Business
Preferred Accounts Division (PAD)
Customer Care
Corporate Sales
Transaction Sales
Fax
Customer Technical Support
(Penang, Malaysia)
Customer Service
(Penang, Malaysia)
Transaction Sales
(Penang, Malaysia)
Technical Support
Customer Experience
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts
Technical Support
Customer Service (Penang, Malaysia)
Transaction Sales
Corporate Sales
Technical Support (Server)
Technical Support (Dimension™ and Inspiron)
Technical Support Outside of Japan (Dimension
and Inspiron)	81-44
Technical Support (Dell Precision™, OptiPlex, and
Latitude)
Technical Support Outside of Japan (Dell Precision,	81-44
OptiPlex, and Latitude)
Customer Care	044
24-Hour Automated Order Status Service	044
Home and Small Business Group Sales	044
Individual User Sales	044
Business Sales Division (up to 400 employees)	044
Government, Educational, and Medical Sales	044
Preferred Accounts Division Sales (over 400	044
employees)
Dell Global Japan	044
Large Corporate Accounts Sales (over 3500	044
employees)
Faxbox Service	044
Switchboard	044
Web site: http://support.jp.dell.com

Local Number or Toll-Free Number

1-300-65-55-33

toll free: 1-800-633-559

toll free: 1-800-060-889

toll free: 1-800-819-339

toll free: 1-800-808-385

toll free: 1-800-808-312

toll free: 1-800-818-341

633 4966

633 4949

633 4955

toll free: 800 858 2437

toll free: 800 858 2060

toll free: 800 858 2222

toll free: 800 858 2062

toll free: 800 858 2999

toll free: 800 96 4107

633 4949

toll free: 800 96 4109

toll free: 800 96 4108

toll free: 0120-1984-35

toll free: 0120-1982-26

520-1435

toll free: 0120-1984-33

556-3894

556-4240

556-3801

556-3344

556-3344

556-3344

556-1469

556-3433

556-3469

556-3430

556-3490

556-4300

Korea

(Seoul)

Macau

NOTE: Customers in Macau call Malaysia for customer assistance.

Malaysia

(Penang)

New Zealand

Singapore

(Singapore)

NOTE: Customers in Singapore call Malaysia for customer assistance.

South Africa

(Johannesburg)

Southeast Asian/Pacific Countries

(excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries)

Taiwan

Thailand

NOTE: Customers in Thailand call Malaysia for customer assistance.

Technical Support		toll free: 080-200-3800
Sales		toll free: 080-200-3777
Customer Service (Penang, Malaysia)		604-633-4949
Customer Service (Seoul, Korea)		2194-6220
Fax		2194-6202
Switchboard		2194-6000
Technical Support		toll free: 0800 582
Customer Service (Penang, Malaysia)		633 4949
Transaction Sales		toll free: 0800 581
Technical Support		toll free: 1 800 888 298
Customer Service	04	633 4949
Transaction Sales		toll free: 1 800 888 202
Corporate Sales		toll free: 1 800 888 213
Home and Small Business		0800 446 255
Government and Business		0800 444 617
Sales		0800 441 567
Fax		0800 441 566
Technical Support		toll free: 800 6011 051
Customer Service (Penang, Malaysia)	04	633 4949
Transaction Sales		toll free: 800 6011 054
Corporate Sales		toll free: 800 6011 053
Technical Support	011	709 7710
Customer Care	011	709 7707
Sales	011	709 7700
Fax	011	706 0495
Switchboard	011	709 7700
Web site: http://support.euro.dell.com
E-mail: [e-mail]
Customer Technical Support, Customer Service,		60 4 633-4810
and Sales (Penang, Malaysia)

Technical Support		toll free: 0080 60 1225
Technical Support (Servers)		toll free: 0080 60 1256
Customer Service (Penang, Malaysia)		633 4949
Transaction Sales		toll free:
		0080 651 228/0800 33 556
Corporate Sales		toll free:
		0080 651 227/0800 33 555
Technical Support		toll free: 088 006 007
Customer Service (Penang, Malaysia)		633 4949
Sales		toll free: 088 006 009

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Dell™ Diagnostics: Dell OptiPlex™ GX110 System User's Guide

Overview	Starting the Dell Diagnostics
Features of the Dell Diagnostics	Dell Diagnostics Main Screen Overview
When to Use the Dell Diagnostics	Confirming the System Configuration Information
Before You Start Testing	How to Use Dell Diagnostics

Overview

Unlike many diagnostic programs, the Dell Diagnostics helps you check your computer's hardware without any additional equipment and without destroying any data. By using the diagnostics, you can have confidence in your computer system's operation. If you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell's service and support personnel.

NOTICE: Use the Dell Diagnostics only to test your Dell computer system. Using this program with other computers may cause incorrect computer responses or result in error messages.

Features of the Dell Diagnostics

The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests. You control the sequence in which the tests are run. The diagnostic test groups or subtests have the following helpful features:

•Options that let you run tests individually or collectively

•An option that allows you to choose the number of times a test group or subtest is repeated

•The ability to display or print test results or to save them in a file

•Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached

•A menu category called Devices that briefly describes each test and its parameters

•A menu category called Config that describes the configuration of the devices in the selected device group

•Status messages that inform you whether test groups or subtests were completed successfully

•Error messages that appear if any problems are detected

When to Use the Dell Diagnostics

Whenever a major component or device in your computer system does not function properly, you may have a component failure. As long as the microprocessor and the input and output components of your computer system (the monitor, keyboard, and diskette drive) are working, you can use the Dell Diagnostics. If you are experienced with computers and know what component(s) you need to test, simply select the appropriate diagnostic test group(s) or subtest(s). If you are unsure about how to begin diagnosing a problem, read the rest of this section.

Before You Start Testing

Turn on your printer if one is attached, and make sure it is online. Enter System Setup, confirm your computer's system configuration information, and enable all its components and devices, such as ports.

See "Using System Setup" for instructions on entering and using the program.

Starting the Dell Diagnostics

After you complete the preliminary instructions outlined in the previous section, perform the following steps to start the diagnostics:

1. Turn off your system.

2.Insert the Dell Diagnostics media (for example, a diskette or CD) into the appropriate drive.

3.Turn on your system.

When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that the diagnostics is loading.

After the diagnostics loads, the Diagnostics Menu appears (see Figure 1). The menu allows you to run all or specific diagnostic tests or to exit to the MS-DOS® prompt.

For a quick check of your system, select the Quickly Test All Devices option. This option runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to identify the source of the problem quickly. For a thorough check of your system, select the Fully Test All Devices option. To check a particular area of your system, select the Select Devices to Test option.

To select an option from this menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the option you choose.

Figure 1. Diagnostics Menu

Dell Diagnostics Main Screen Overview

When you select Select Devices to Test from the Diagnostics Menu, the main screen of the diagnostics appears (see Figure 2). The main screen lists the diagnostic test device groups, lists the devices of the selected device group, and allows you to select categories from a menu. From this screen, you can access the main screens.

Information on the main screen of the diagnostics is presented in the following areas:

•Two lines at the top of the screen identify the version number of the Dell Diagnostics.

•On the left side of the screen, the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run Tests menu category. Press the upor down-arrow key to highlight a test device group.

•On the right side of the screen, the Devices for Highlighted Group area lists the computer's currently detected hardware and some of the relevant settings.

•Two lines at the bottom of the screen make up the menu area. The first line lists the categories you can select; press the leftor right-arrow key to highlight a menu category. The second line gives information about the category currently highlighted.

Figure 2. Dell Diagnostics Main Screen

Confirming the System Configuration Information

When you boot your system from your diagnostics diskette, the diagnostics checks your system configuration information and displays it in the

Device Groups area on the main screen.

The following sources supply this configuration information for the diagnostics:

•The system configuration information settings (stored in nonvolatile random-access memory [NVRAM]) that you selected while using System Setup

•Identification tests of the microprocessor, the video controller, the keyboard controller, and other key components

•Basic input/output system (BIOS) configuration information temporarily saved in RAM

Do not be concerned if the Device Groups area does not list the names of all the components or devices you know are part of your computer system. For example, you may not see a printer listed, although you know one is attached to your computer. Instead, the printer is listed as a parallel port. The computer recognizes the parallel port as LPT1, which is an address that tells the computer where to send outgoing information and where to look for incoming information. Because your printer is a parallel communications device, the computer recognizes the printer by its LPT1 address and identifies it as a parallel port. You can test your printer connection in the Parallel Ports tests.

How to Use Dell Diagnostics

Six comprehensive, menu-driven, online help categories provide instructions on how to use the program and explain each menu item, test group, subtest, and test result. To enter the Help menu, perform the following steps:

1.Highlight Select Devices to Test in the Diagnostics Menu.

2.Press <Enter>.

3.Press <h>.

The six Help menu categories are Menu, Keys, Device Group, Device, Test, and Versions. The online help also provides detailed descriptions of the devices that you are testing. The Help menu categories are explained in the following subsections.

Menu Category

The Menu help category describes the main menu screen area, the device groups, and the different diagnostic menus and commands and instructs you on how to use them.

Keys Category

The Keys help category explains the functions of all keystrokes that you can use in the Dell Diagnostics.

Device Group Category

The Device Group help category describes the test group that is currently highlighted in the Device Groups list on the main menu screen. It also provides reasoning for using some tests.

Device Category

The Device help category is the educational section of online help. It describes the function and purpose of the highlighted device in the Device Groups. For example, the following information appears when you select the Device help category for Diskette in the Device Groups list:

Diskette drive A:

The diskette disk drive device reads and writes data to and from diskettes. Diskettes are flexible recording media, sometimes contained in hard shells. Diskette recording capacities are small and access times are slow relative to hard disk drives, but they provide a convenient means of storing and transferring data.

Test Category

The Test help category thoroughly explains the test procedure of each currently highlighted subtest. For example, the subtest Diskette Drive Seek Test of the Diskette device group lists the following information:

Diskette drive A: - Diskette Drive Seek Test

This test verifies the drive's ability to position its read/write heads. The test operates in two passes: first, seeking from the beginning to ending cylinders inclusively, and second, seeking alternately from the beginning to ending cylinders with convergence towards the middle.

Versions Category

The Versions help category lists the version numbers of the subtests that are used by your Dell Diagnostics program.

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Diskette, Tape, and CD-ROM Drives: Dell™ OptiPlex™ GX110 System User's Guide

Installing a CD-ROM Drive in a Small-Form-Factor Chassis

Installing a Diskette, Tape, or CD-ROM Drive in a Low-Profile Chassis

Installing a Diskette, Tape, or CD-ROM Drive in a Midsize or Mini Tower Chassis

Connecting Drives

Installing a CD-ROM Drive in a Small-Form-Factor Chassis

To install a CD-ROM drive in the 5.25-inch drive bay in the small-form-factor chassis, perform the following steps.

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from their electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you install a drive, see the other precautions in "Safety First—For You and Your Computer."

1.Unpack the drive and prepare it for installation.

NOTICE: To avoid possibly damaging the drive by electromagnetic static (EMS), ground yourself by touching an unpainted metal surface on the back of the computer.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer system. Change any settings necessary for your configuration.

2.Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

3.If a drive is already installed in the drive bay, remove it.

Disconnect the power cable and interface cable from the back of the drive. Push down on the drive release tab on the right side of the drive (see Figure 1), and slide the drive forward out of the chassis.

Figure 1. Removing a CD-ROM Drive From the Small-Form-Factor Chassis

1 Drive release tab

4. Install the new drive in the chassis.

Align the tabs along the bottom of the drive with the notches on the chassis, and slide the drive toward the back of the chassis until it snaps into place (see Figure 2).

Figure 2. Inserting a CD-ROM Drive in the Small-Form-Factor Chassis

1Tabs (2)

2Notches (2)

5. Connect a power cable and an interface cable to the appropriate connectors on the back of the drive (see Figure 3).

Figure 3. Attaching Cables to a CD-ROM Drive in the Small-Form-Factor Chassis

1Interface cable

2Power cable

3Power input connector

4Interface connector

Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents.

6.Replace the computer cover; reconnect your computer and peripherals to their electrical outlets, and turn them on.

7.Update your system configuration information.

Set the Drive 0 option under Drives: Secondary to Auto. See "Primary Drive n and Secondary Drive n" for more information.

8.Verify that your system works correctly by running the Dell Diagnostics.

Installing a Diskette, Tape, or CD-ROM Drive in a Low-Profile Chassis

To install a diskette, tape, or CD-ROM drive in a 5.25-inch drive bay in a low-profile chassis, perform the following steps.

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from their electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you install a drive, see the other precautions in "Safety First—For You and Your Computer."

1.Unpack the drive and prepare it for installation.

NOTICE: To avoid possibly damaging the drive by electromagnetic static (EMS), ground yourself by touching an unpainted metal surface on the back of the computer.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer system. Change any settings necessary for your configuration.

If you are installing an enhanced integrated drive electronics (EIDE) drive, configure the drive for the cable select setting. You usually configure a drive for cable select by setting a jumper or switch, depending on the drive. For instructions on configuring the cable select setting, see the documentation that accompanied the drive.

2.Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

3.Remove the 3.5-inch diskette drive/bracket assembly.

Facing the front of the computer, press outward on the two tabs on the left side of the drive bay to disengage the bracket from the chassis (see Figure 4). Then rotate the bracket upward, and remove it from the chassis.

Figure 4. Removing the 3.5-Inch Diskette Drive/Bracket Assembly

1Tabs (2)

2Notches (2)

4. Lift the 5.25-inch drive bracket straight up and out of the chassis (see Figure 5).

If a drive is already installed in the bay and you are replacing it, be sure to disconnect the DC power cable and interface cable from the back of the drive before you remove the drive/bracket assembly. To remove the old drive from the bracket, turn the drive/bracket assembly upside down and unscrew the four screws that secure the drive to the bracket (see Figure 5).

Figure 5. Removing the 5.25-Inch Drive Bracket

1 Screws (4)

5. Attach the bracket to the new drive.

a.Turn the drive upside down, and locate the four screw holes around its perimeter. Fit the bracket over the drive so that the notched end aligns with the front of the drive. Use the score marks on the drive bracket to help align the screw holes on the drive with the screw holes on the bracket (see Figure 6).

Figure 6. Installing a Drive in the 5.25-Inch Drive Bracket

1Score mark

2Notches (2)

b.To further ensure proper positioning of the drive in the bracket, insert and tighten all four screws in the order in which the holes are numbered (the holes are marked "1" through "4").

6.Reinstall the 5.25-inch diskette drive/bracket assembly in the chassis.

Align the notches on the front of the drive bracket (see Figure 6) with the front of the computer. Hold the bracket level, and lower the assembly straight down into place (see Figure 7).

Figure 7. Inserting the Drive/Bracket Assembly Into the Drive Bay

1Bracket

2Notches (2)

7.If you are installing a drive that has its own controller card, install the controller card in an expansion slot.

8.Connect a DC power cable to the power input connector on the back of the drive (see Figure 8).

9. Connect the appropriate interface cable to the interface connector on the back of the drive (see Figure 8).

If your system came with an enhanced integrated drive electronics (EIDE) CD-ROM or tape drive, use the spare connector on the existing interface cable. Otherwise, use the EIDE interface cable provided in the drive kit.

Figure 8. Attaching Cables to a Drive in the 5.25-Inch Drive Bay

1Diskette/tape drive interface cable

2Interface connector

3DC power cable

4Power input connector

10. Connect the interface cable to the system board or a controller card, depending on the type of drive.

•For an EIDE tape drive or CD-ROM drive, connect the other end of the interface cable to the interface connector labeled "IDE2" on the system board (see Figure 7 in "Inside Your Computer").

•For a diskette drive or non-EIDE tape drive, connect the cable from the drive to the interface connector labeled "DSKT" on the system board (see Figure 7 in "Inside Your Computer").

•For a drive that comes with its own controller card, connect the other end of the interface cable to the controller card.

Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents.

11.If the 5.25-inch drive bay was previously empty, remove the front-panel insert from the front bezel.

12.Replace the computer cover; reconnect your computer and peripherals to their electrical outlets, and turn them on.

13.Update your system configuration information.

•For a diskette drive, enter System Setup and update the appropriate Diskette Drive A or Diskette Drive B option to reflect the size and capacity of your new diskette drive.

•If you installed a non-EIDE tape drive as the second drive, set the Diskette Drive B option to Not Installed.

•For EIDE CD-ROM and tape drives, set the appropriate Drive option (0 or 1) under Drives: Secondary to Auto. See "Primary Drive n and Secondary Drive n" for more information.

14.Verify that your system works correctly by running the Dell Diagnostics.

NOTE: Tape drives sold by Dell come with their own operating software and documentation. After you install a tape drive, refer to the documentation that came with the drive for instructions on installing and using the tape drive software.

Installing a Diskette, Tape, or CD-ROM Drive in a Midsize or Mini Tower Chassis

To install a diskette, tape, or CD-ROM drive in a 5.25-inch drive bay, perform the following steps.

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from their electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you install a drive, see the other precautions in "Safety First—For You and Your Computer."

1.Unpack the drive and prepare it for installation.

NOTICE: To avoid possibly damaging the drive by electromagnetic static (EMS), ground yourself by touching an unpainted metal surface on the back of the computer.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer system. Change any settings necessary for your configuration.

If you are installing an enhanced integrated drive electronics (EIDE) drive, configure the drive for the cable select setting. The cable select setting is located on the drive. To configure the cable select setting, see the documentation that accompanied the drive.

2.Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

3.Remove the front bezel (mini tower only) as instructed in "Removing and Replacing the Front Bezel."

4.Remove the drive bracket from the bay you want to use.

a.Squeeze the metal tabs that extend from each side of the drive bracket toward each other, and pull the bracket out of the bay (see Figure 9).

NOTE: For easier access inside the chassis, you may want to rotate the power supply out of the way temporarily.

Figure 9. Removing a Drive

1 Bracket tabs (2)

If a drive is already installed in the bay and you are replacing it, disconnect the DC power cable and interface cable from the back of the drive before you slide the bracket out of the bay.

b.To remove the installed drive from the bracket, turn the drive/bracket assembly upside down and unscrew the four screws that secure the drive to the bracket (see Figure 10).

5.Attach the bracket to the replacement drive.

a.Turn the drive upside down, and locate the four screw holes around its perimeter.

b.Fit the bracket over the drive, and then tilt the front of the drive up so that the bracket drops down into place.

c.To ensure proper installation, align all screw holes and ensure that the tabs on the front of the bracket are flush with the front of the drive (see Figure 10).

Figure 10. Attaching the Drive Bracket to the New Drive

15.25-inch drive

2Bracket tabs (2)

3Bracket

d.To further ensure proper positioning of the drive in the bracket, insert and tighten all four screws in the order in which the holes are numbered (the holes are labeled "1" through "4").

6.Slide the drive into the drive bay until the drive snaps securely into place (see Figure 11). Make sure that both bracket tabs snap into place in the drive bay.

Figure 11. Inserting the New Drive Into the Drive Bay

1 5.25-inch drive

7.Connect a DC power cable to the power input connector on the back of the drive (see Figure 12).

8.Connect the appropriate interface cable to the interface connector on the back of the drive (see Figure 12).

If your system came with an EIDE CD-ROM or tape drive, use the spare connector on the existing interface cable. Otherwise, use the EIDE interface cable provided in the drive kit.

NOTICE: You must match the colored strip on the cable with pin 1 on the drive's interface connector to avoid possible damage to your system.

Figure 12. Attaching Diskette Drive or Tape Drive Cables

1DC power cable

2Power input connector

3Interface connector

4Diskette/tape drive interface cable

Connect the interface cable to the system board.

•For an EIDE tape drive or CD-ROM drive, connect the other end of the interface cable to the interface connector labeled "IDE2" on the system board (see Figure 9 in "Inside Your Computer").

•For a diskette drive, connect the cable from the drive to the interface connector labeled "DSKT" on the system board (see Figure 9 in "Inside Your Computer").

Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents.

10.If the 5.25-inch drive bay was previously empty, remove the front-panel insert from the front bezel.

11.Replace the front bezel (mini tower only).

12.Replace the computer cover, reconnect your computer and peripherals to their electrical outlets, and turn them on.

13.Update your system configuration information in System Setup.

•For a diskette drive, update the appropriate Diskette Drive option (A or B) to reflect the size and capacity of your new diskette drive.

•For EIDE CD-ROM and tape drives, set the appropriate Secondary Drive option (0 or 1) to Auto.

14.Verify that your system works correctly by running the Dell Diagnostics.

NOTE: Tape drives sold by Dell come with their own operating software and documentation. After you install a tape drive, refer to the documentation that came with the drive for instructions on installing and using the tape drive software.

Connecting Drives

When you install a drive, you connect two cables—a DC power cable and an interface cable—to the back of the drive. Your drive’s power input connector (to which you connect the DC power cable) resembles the connector shown in Figure 13.

Figure 13. Power Cable Connector

1Power input connector

2Power cable

The drive’s interface connector is a card-edge connector or a header connector, as shown in Figure 14.

Figure 14. Drive Interface Connectors

1Card-edge connector on drive

2Notch

3Interface cables

4Colored strip

5Header connector on drive

When you attach the interface cable to a drive, be sure to match the colored strip on the cable to pin 1 of the drive’s interface connector. For the location of pin 1 on the drive’s interface connector, see the documentation that came with the drive.

When you disconnect an interface cable from the system board, be sure to press in on the locking tabs on the cable connector before you disconnect the cable. When you attach an interface cable to the system board, be sure that the locking tabs snap into place so that the cable is firmly attached to the connector on the system board.

Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector (see Figure 14). Keyed connectors ensure that the pin-1 wire in the cable (indicated by the colored strip along one edge of the cable) goes to the pin-1 end of the connector.

The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened "1" printed directly on the board or card.

NOTICE: When you connect an interface cable, do not reverse the interface cable (do not place the colored strip away from pin 1 of the connector). Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.

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Drivers and Utilities: Dell™ OptiPlex™ GX110 System User's Guide

Program Diskette Maker	Intel INF Chipset Update Utility for Windows 95 or Windows 98
Video Drivers	Mouse Drivers
NIC Drivers	System Utilities
Bus-Mastering EIDE Driver for Windows NT 4.0 or Windows 98

Program Diskette Maker

Dell installed all the drivers for any integrated devices as well as the system utilities on your system's hard-disk drive. These drivers and utilities are provided in diskette image form, from which you can make backup diskettes using the Program Diskette Maker. Dell strongly urges that you make these backup diskettes as soon as you complete initial system setup in case you need to reinstall one of these drivers or utilities.

The Program Diskette Maker is located in the Dell Accessories program folder and contains complete online documentation on its use. To access the Program Diskette Maker, perform the following steps:

1.Start your operating system.

2.Click Start, and then click Programs.

3.Click Dell Accessories.

4.Click Program Disk Maker.

Video Drivers

To reinstall the video drivers, perform the following steps:

1.Use the Program Diskette Maker (located in the Dell Accessories program folder) to make a diskette copy of the video drivers installed on your hard-disk drive.

2.Insert the video driver diskette 1 into the diskette drive.

3.Click the Start button, click Run, type a:\setup in the Run window, and then click OK.

4.Follow the instructions that appear on your screen to complete the installation.

NIC Drivers

This section describes how to reinstall the network interface controller (NIC) driver for the following operating systems:

•Microsoft® Windows NT® 4.0

•Microsoft Windows® 98

•Microsoft Windows 95

Windows NT 4.0 NIC Driver

The Windows NT 4.0 operating system installed by Dell automatically detects and installs the NIC driver. To reinstall the driver, perform the following steps:

1.Use the Program Diskette Maker (located in the Dell Accessories program folder) to make a diskette copy of the NIC drivers installed on your hard-disk drive.

2.Connect the network cable to the back of your computer. See "Network Cable Requirements" for detailed instructions.

3.Verify that the NIC is enabled in System Setup.

See "Network Interface Controller" for more information.

4.Start the Windows NT operating system, and log on as an administrator or as a user with administrator privileges. For information on administrator privileges, see your Windows NT documentation.

5.Double-click the My Computer icon, double-click Control Panel, and then double-click the Network icon.

NOTE: If you are installing networking on your system for the first time, the Windows NT operating system displays a message asking if you want to install networking. Click Yes, and refer to your Windows NT documentation for instructions.

6.Click the Adapters tab in the Network Control Panel, and then click Update.

7.Insert the NIC driver diskette 1 into drive A, type a:\, and then click Continue.

8.When prompted, remove the NIC driver diskette 1 from the diskette drive and insert the NIC driver diskette 2.

9.Remove the diskette from drive A, and click Yes in the Network Settings Change window to restart your system.

Windows 98 NIC Driver

To install the NIC driver for Windows 98, perform the following steps:

1.Use the Program Diskette Maker (located in the Dell Accessories program folder) to make a diskette copy of the NIC drivers installed on your hard-disk drive.

2.Connect the network cable to the back of your computer. See "Network Cable Requirements" for detailed instructions.

3.Verify that the integrated NIC is enabled and connected to its network. See "Network Interface Controller" for more information.

4.Start the Windows 98 operating system.

5.Click the Start button, point to Settings, and click Control Panel. Then double-click the System icon.

6.In the System Properties window, click the Device Manager tab.

7.If you are updating or reinstalling the driver for a Dell-installed Windows 98 operating system, click Network Adapters, and then click 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible).

If you are installing the driver for a new Windows 98 installation, click Other Devices, and then click PCI Ethernet Controller.

8.Click Properties.

9.Click the Driver tab.

10.Click the Update Driver button.

The Update Device Driver Wizard window appears.

11.Click Next.

12.Select Display a list of drivers in a specific location, so you can select the driver you want, and click Next.

If you are installing the driver for a new Windows 98 installation, select Network Adapters from the list of device types. Then click OK.

13.Click the Have Disk button.

14.Insert the NIC driver diskette 1 into drive A, verify that a:\ is specified as the target location, and click OK.

15.Verify that 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible) is selected, and then click OK.

16.When the Update Device Driver Wizard asks where to install the driver, click Next.

17.When prompted, remove the NIC driver diskette 1 and insert the NIC driver diskette 2. Then click OK.

18.Click Finish.

19.When prompted to restart your system, remove the diskette from drive A, and click Yes.

Windows 95 NIC Driver

The Windows 95 operating system installed by Dell automatically detects and installs the NIC driver. This subsection provides instructions for