Canon iPF825 User Manual

Large-Format Printers

Basic Guide

Printer Operations

1

This Basic Guide includes three booklets. Read this manual first.

Printer Operations	1
Safety Precautions........................................	2
Types of Manuals .............................................	5
Documentation Conventions ............................	6
Parts .................................................................	8
Attaching the Roll Holder to Rolls...................	12
Loading Rolls in the Printer ............................	14
Removing the Roll from the Printer ................	18
Loading Sheets in the Printer .........................	22
Removing Sheets ...........................................	24
Consumables..................................................	25
Replacing Ink Tanks .......................................	26
Replacing the Maintenance Cartridge ............	32
Replacing the Printhead .................................	37
Menu Map.......................................................	42
Troubleshooting	2
Troubleshooting................................................	2
If Roll Paper Jams ..........................................	18
If a Sheet Jams...............................................	21
If Paper is Soiled ............................................	23
If Printing is Faint............................................	25
If Vertical Lines are Warped or Colors are
Misaligned ..................................................	26
If Banding Occurs...........................................	28
If Line Length Does Not Match.......................	30
Error Messages ..............................................	32
Printer Relocation	3
Preparing to Transfer the Printer ......................	2
Reinstalling the Printer .....................................	8
Printer Driver Installation
Installing the Printer Driver (Windows) ...........	12
Installing the Printer Driver (Mac OS X) .........	14
Convenient Printer Driver Features................	16

Read this manual before attempting to operate the printer.	ENG
Keep this manual in a handy location for future referencing.

Safety Precautions

Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures other than as described in this manual. Doing so may result in unexpected accidents and can cause a fire or electrical shocks.

Warning

█ Printer location

• Do not set up the printer in any location exposed to alcohol, thinner, or other volatile liquids. If these substances come into contact with electrical components inside the printer, there is a risk of fire or electrical shock.

█ Power Supply

• Never handle the power cable with wet hands. Doing so may cause electrical shock.

• Insert the power cable securely and completely into the power source. If the power cable is not inserted completely, this could cause a fire or electrical shock.

•Do not use any power cable other than the one provided. This could cause a fire or electrical shock. Never use the power cable with any other electrical device.

• Never cut the power cable or attempt to modify it, and never stretch it or bend it forcefully. Never place a heavy object on the power cable. Damaged sections of the power cable could cause a short circuit and may cause a fire or electrical shock.

•Never connect the power cable to a power strip or any power source shared by other electrical devices. This could cause a fire or electrical shock.

• Never knot the power cable or wrap it around itself. This could cause a fire or electrical shock.

• Periodically disconnect the power cable and use a dry cloth to wipe away dust that has collected on the plug and the area around the power outlet. Leaving the power cable plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and humidity, could cause the insulation material to deteriorate and lead to a fire.

█ In an Emergency

• If the printer emits smoke or strange odors, continuing to use the printer may cause a fire or electrical shock. Switch the printer off immediately and remove the power plug from the power outlet. Contact the nearest service center.

█ Cleaning the Printer

• For cleaning, use a cloth dampened in water. Never use flammable solvents such as alcohol, benzene, or thinner. If these substances come into contact with electrical components inside the printer, there is a risk of fire or electrical shock.

█Pacemakers

•This printer generates a low-level magnetic field. Anyone wearing a pacemaker who experiences discomfort while working around the printer should leave the area. Consult a physician before continuing to work around the printer.

2

Safety Precautions

Caution

█ Printer location

• Never install the printer on an unstable or vibrating surface. If it falls over, this could cause personal injury.

• Never set up the printer in a location that is exposed to high humidity or large amounts of dust, or exposed to direct sunlight, high temperature, or open flame. This could cause a fire or electrical shock. Use the printer location in an environment where temperature and humidity are within the ranges of 15 °C to 30 °C (59 °F to 86 °F) and 10 to 80% RH (with no condensation).

• Never place the printer on a heavy wool or shag carpet. The fibers may enter the printer and cause a fire.

• Keep the area around the power outlet clear of items so that you can disconnect the power cable immediately if the printer starts operating abnormally. In the event of a printer malfunction, remove the power cable from the outlet as soon as possible to prevent fire and electrical shocks.

•Do not install the printer near sources of strong electromagnetic fields, whether equipment that generates such fields or places where such fields occur. This could damage the printer or cause malfunction.

█Moving the Printer

•The weights of main printer units are as follows:

iPF815/iPF825: Approx. 112 kg (246.9 lb)

•Moving the printer requires at least six people, one person on each side of the unit. Be careful to avoid back strain and other injuries.

•When moving the printer, firmly grasp the Carrying Handles located on the bottom surface at both

sides. Holding the printer at other positions is dangerous and poses a risk of injury and damage if the printer is dropped.

█ Power Supply

• Always grip the plug to remove the power cable from the power outlet. Pulling on the power cable could damage the cable and lead to a fire or electrical shock.

• Never use an extension cord. This could cause a fire or electrical shock.

• Never use any power source other than 100–120 / 220–240 V AC. This could cause a fire or electrical shock. The printer operating conditions are described below. Use the printer under the following conditions.

Power supply voltage: 100–120 / 220–240 V AC Power supply frequency: 50/60 Hz

█ Cleaning the Printer

• Always disconnect the power cable from the outlet before cleaning the printer. If the printer is switched on accidentally, moving parts inside the printer may cause personal injuries.

█ Printhead, Ink Tanks and Maintenance Cartridge

• Always store consumables in a safe location out of the reach of small children. If a child licks or ingests ink accidentally, seek medical assistance immediately.

• Avoid dropping or shaking Printheads, Ink Tanks, and Maintenance Cartridges. Spilled ink can stain clothing and the work area.

• Never touch the electrical contacts of the Printhead after printing. The contacts become extremely hot and can cause minor burns.

3

Safety Precautions

█ Other

• Never disassemble the printer or attempt repairs. There are high voltage parts inside the printer that can cause a fire or electrical shock.

• Never use flammable sprays around the printer. The gas of flammable sprays can cause a fire or electrical shock, if it contacts high voltage points inside the printer.

•Never insert your hand into the printer while it is printing. Moving parts inside the printer can cause injuries.

• Never place anything on the printer such as small metal objects (paper clips, staples), liquids, any type of liquid container that contains flammable liquids (alcohol, benzene, etc.). If such objects fall into the printer, this could cause a fire or electrical shock.

• Do not touch the blade (a) of the Cutter Unit. This could cause personal injury.

a

• To prevent a fire hazard or dangerous electric shock, if a foreign object falls into or a liquid spills into the printer, press the Power button immediately to switch the printer off, unplug the printer power cable from the outlet, and then call for service. If you continue to use the printer, this could cause a fire or electrical shock.

•Connect the interface cable correctly. To avoid damage, before connection make sure that the shape of the cable connector matches the connection point on the printer.

• During printing, turn on the ventilation system in the room.

• We recommend ensuring ample space for installation.

Trademarks

Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC. Microsoft and Windows are trademarks of Microsoft Corporation, registered in the U.S. and other countries. Macintosh is trademark of Apple Inc., registered in the U.S. and other countries.

Other company and product names in this guide are trademarks or registered trademarks of their respective owners.

Legal Notice

•It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law. Reproduction of such items may be subject to criminal prosecution.

•It is illegal to reproduce legal certificates, licenses, travel tickets, and certain public and private documents prohibited from reproduction by law. Reproduction of such items may be subject to criminal prosecution.

•Please note that intellectual property protected by copyright may not be reproduced without the express permission of the copyright holder except for personal or household use under limited circumstances.

4

Types of Manuals

Types of manuals

	Title	Details
	Setup Guide	Instructions for unpacking and setting up the printer, and
		for installing the printer driver
	Basic Guide 1 (this manual)	Descriptions of basic printer operations
	Printer Operations
	Basic Guide 2	Troubleshooting tips
	Troubleshooting
	Basic Guide 3	Instructions for preparing to relocate the printer and for
	Printer Relocation / Printer Driver	software installation
	Installation
	User Manual	Detailed instructions for using the printer
	(electronic manual)
	Paper Reference Guide	Information on paper you can use with the printer
	(electronic manual)
Accessing the electronic manuals

The electronic manuals are accessible from imagePROGRAF Support Information.

Besides the electronic manuals, you can also access the imagePROGRAF website from imagePROGRAF Support Information.

• User Manual

The User Manual gives detailed operating instructions for the printer, as well as troubleshooting tips in case of printing issues.

• Paper Reference Guide

The Paper Reference Guide identifies the types of paper you can use with the printer and gives specifications.

• Stay Informed

Provides access to the imagePROGRAF website, where you can find news on a variety of printing topics and tips on getting the most from your printer.

Access imagePROGRAF Support Information as follows.

Windows

Double-click the iPFxxxx Support desktop icon. (xxxx indicates the printer model.)

Mac OS X

Click the iPF Support icon in the Dock.

5

Documentation Conventions

Symbols

The following symbols are used in the documentation to indicate safety information and explanations of restrictions or precautions in use.

	Caution	Indicates caution items for which operating error poses a risk of injury or damage
		to equipment or property. To ensure safe use, always follow these precautions.
	Important	Indicates important information that must be followed when using the printer. Be
		sure to read this information to prevent printer damage or operating errors.
	MEMO	Indicates helpful reference information and supplemental information on particular
		topics.

Cross-reference

Additional sources of information are identified as follows in the documentation.

In the Basic Guides:	(→	, section title) (→ , section title)
(Guide number and section title)	(→	, section title)
In the User Manual:	(→ "section title," User Manual)

Text conventions and illustrations

Button names and user interface elements

Key and button names on the control panel and user interface elements in software (such as menus and buttons) are indicated as follows in the documentation.

Control panel buttons	Example: Press the OK button.
Control panel messages	Example: Head Cleaning is displayed.
Software interface items	Example: Click OK.
(Menus and Buttons)
Keyboard keys	Example: Press the Tab key.

Part names

Names of printer parts are indicated as follows in the documentation.

Printer part names

Example: Open the Top Cover.

Figures and software screens

•Instructions that apply to both the iPF815 and iPF825 are given with figures depicting the iPF815. Illustrations may therefore look different from the appearance of your printer in some cases, but basic operations are the same.

•Screens depicted in the documentation for the printer driver or other software may look different from the actual screens because of subsequent updates.

•Windows XP screens are used in explanations of Windows operations.

6

FCC Regulations (U.S.A)

Canon Large Format Printer iPF815 iPF825

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Use of shielded cable is required to comply with Class B limits in Subpart B of Part 15 of FCC Rules. Do not make any changes or modifications to the equipment unless otherwise specified in the manual.

If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc.

One Canon Plaza, Lake Success, NY 11042, U.S.A. Tel No. 516-328-5600

For CA, USA Only

Included battery contains Perchlorate Material - special handling may apply.

See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail.

7

Parts

Names and functions of printer parts are as follows.

iPF825

	a	h
b
		i
l		k
o	q j	l
		m
		p

c

g

c

s g

f

n

d e q

t

r d

	Name	Operation
a	Top Cover	Open this cover to install the Printhead, load paper, and remove any jammed paper from
		inside the printer as needed.
b	Ejection Guide	Guides printed documents as they are ejected. Open this guide when loading a roll.
c	Roll Holder Slot	Slide the Roll Holder into this slot.
d	Roll Holder	Load the roll on this holder.
e	Protective Cloth for Sheets	A cloth tray that catches ejected sheets.
f	Paper Feed Slot	When loading a roll, insert the edge of the roll paper here. You can load rolls in two
		positions, on the printer side in the Roll 1 (Upper) position and on the roll unit side in the
		Roll 2 (Lower) position.
g	Holder Stopper	Secure rolls on the Roll Holder with this part.
h	Ink Tank Cover	Open this cover to replace an Ink Tank.
i	Control Panel	Use this panel to operate the printer and check the printer status.
j	Release Lever	Releases the Paper Retainer. Lift this lever toward the front of the printer when loading
		paper.
k	Maintenance Cartridge	Absorbs ink used for maintenance purposes such as head cleaning. (Replace the
		cartridge when it is full.)
l	Carrying Handles	When carrying the printer, have six people hold it by these handles under both sides.

mMaintenance Cartridge Open this cover to replace the Maintenance Cartridge.

Cover

n	Stand	A stand that holds the printer. Equipped with casters to facilitate moving it.
o	Stand L	The left leg of the Stand.
p	Stand R	The right leg of the Stand.
q	Leg Covers	Covers for Stand L and Stand R.
r	Stopper	Locks the Stand casters.
		Always release the Stopper before moving the printer. Moving the printer while the
		Stopper is locked may scratch the casters or the floor.
s	Roll Unit	A unit for loading a second roll.
t	Roll Unit Lever	Hold this lever to pull out the Roll Unit.

8

Parts

iPF815

ai

b

j

	m		l
	p		m
	f	s e
			n
	c	r k	q
			o
	h	g	s
		d	t
	Name		Operation
a	Top Cover	Open this cover to install the Printhead, load paper, and remove any jammed paper from
		inside the printer as needed.
b	Ejection Guide	Guides printed documents as they are ejected. Open this guide when loading a roll.
c	Roll Holder Slot	Slide the Roll Holder into this slot.
d	Roll Holder	Load the roll on this holder.
e	Ejection Support	Prevents printed documents from winding around the Roll Holder or being drawn into
		the Paper Feed Slot.
f	Stationary Output Stacker	A cloth tray that catches ejected documents.
g	Paper Feed Slot	When loading a roll, insert the edge of the roll paper here.
h	Holder Stopper	Secure rolls on the Roll Holder with this part.
i	Ink Tank Cover	Open this cover to replace an Ink Tank.
j	Control Panel	Use this panel to operate the printer and check the printer status.
k	Release Lever	Releases the Paper Retainer. Lift this lever toward the front of the printer when loading
		paper.
l	Maintenance Cartridge	Absorbs ink used for maintenance purposes such as head cleaning. (Replace the
		cartridge when it is full.)
m	Carrying Handles	When carrying the printer, have six people hold it by these handles under both sides.

nMaintenance Cartridge Open this cover to replace the Maintenance Cartridge.

Cover

o	Stand	A stand that holds the printer. Equipped with casters to facilitate moving it.
p	Stand L	The left leg of the Stand.
q	Stand R	The right leg of the Stand.
r	Top Stand Stay	Supports Stand L and Stand R. Attach the optional Media Take-up Unit to this part.
s	Leg Covers	Covers for Stand L and Stand R.
t	Stopper	Locks the Stand casters.
		Always release the Stopper before moving the printer. Moving the printer while the
		Stopper is locked may scratch the casters or the floor.

9

Parts

Top Cover (Inside)

i	j	h

a

m	c
	k
	d

					b
		e	f	g	l
	Name			Operation
a	Top Cover Roller	Prevents paper from rising when ejected.
b	Paper Alignment Line	Align paper with this line when loading it.
c	Carriage	Moves the Printhead. The carriage serves a key role in printing.
d	Carriage Shaft	The Carriage slides along this shaft.
e	Paper Retainer	Important in supplying the paper. This retainer holds paper as it is fed.
f	Platen	The Printhead moves across the platen to print. Vacuum holes on the platen hold paper
		in place.

gBorderless Printing Ink For catching ink outside the edges of paper during borderless printing.

Grooves

h	Cleaning Brush	When cleaning inside the printer under the Top Cover, use this brush to sweep away
		paper dust on the Platen.
		Also use the brush to move the blue Switch on the Platen.
i	Cutter Rail	The Cutter Unit passes over this rail to cut paper.
j	Cutter Unit	A round-bladed cutter for automatic paper cutting.
k	Linear Scale	The linear scale serves a key role in detecting the Carriage position. Be careful not to
		touch this part when cleaning inside the Top Cover or clearing paper jams.
l	Switch	Set the switch to the ● side before borderless printing.
m	Ink Tube Stabilizer	Holds ink tubes securely.

• Do not touch the Linear Scale (k), Carriage Shaft (d), or Ink Tube Stabilizer (m). Touching these parts may damage them.

10

Parts

Control Panel

c	d	g	j		k	n	o
a							p
e 1 2
					OK
b							r
f		h		i	l	m	q
Name						Operation

a	Online Button (Green)	Switches the printer online and offline.
b	Menu Button	Displays the main menu of the printer. (→ , Menu Map)
c	Data lamp (Green)	Indicates the status of print jobs or the printer firmware.
d	Message lamp (Orange)	Lit or flashes when messages are displayed.
e	Paper Source Section	After you press the Feeder Selection button, the lamp for your chosen paper source is
		lit.

1.Roll Media lamp (Green)

2.Cut Sheet lamp (Green)

f	Feeder Selection Button	Switches the paper source. Each time you press this button, the paper source switches
		between the roll and the sheet, and the corresponding lamp on the Paper Source
		Section is lit.
g	Display Screen	Shows the printer menu, as well as the printer status and messages.
h	Color Label	These labels indicate the Ink Tank colors. The labels correspond to the ink levels on the
		Display Screen.
i	HDD lamp (Green)	Lit when the printer is accessing the hard disk.
j	◄ Button	Menu mode: Press this button to display the menu one level higher.
k	▲ Button	Offline: Press this button to rewind rolls manually.
		Menu mode: Press this button to display the previous menu item or setting value.
l	▼ Button	Offline mode: Press this button to feed the roll manually in the direction of ejection, as
		needed.
		Menu mode: Press this button to display the next menu item or setting value.
m	► Button	Menu mode: Press this button to display the menu one level lower.
n	OK Button	In Menu mode, press this button to confirm or execute the selected item or setting. Also
		press this button if the Display Screen indicates to press the OK button.
o	Information Button	Displays printer submenus. Press this button to display information about ink, paper, and
		so on.
		You can also hold down this button for three seconds to clean the Printhead (Head
		Cleaning A).
p	Power Button	Turns the printer on and off.
q	Load/Eject Button	By pressing this button, you can check instructions on loading and removing paper.
		Instructions for loading paper are shown on the Display Screen if pressed when no
		paper is loaded, and instructions for removing paper are shown if paper is loaded.
r	Stop Button	Hold down for at least a second to cancel print jobs in progress or end the ink drying
		period.

• When the printer is in Sleep mode, you can press any button except the Power button to bring the printer online again.

11

Attaching the Roll Holder to Rolls

Attach the roll holder to rolls as follows.

When printing on rolls, attach the Roll Holder to the roll.

Rolls have a twoor three-inch paper core. Use the correct attachment for the paper core. The printer comes equipped with the 2-Inch Paper Core Attachment installed.

Paper to	• Using the 2-Inch Paper Core Attachment
Prepare	2-Inch Paper Core Attachment (a)
	• Using the 3-Inch Paper Core Attachment
	3-Inch Paper Core Attachment #1 (b)
	3-Inch Paper Core Attachment #2 (c)	(a)	(b)	(c)

• Set the roll on a table or other flat surface so that it does not roll or fall. Rolls are heavy, and dropping a roll may cause injury.

•Cut the edge of the roll paper if it is uneven, dirty, or has tape residue. Otherwise, it may cause feeding problems and affect the

printing quality.

Be careful not to cut through any barcodes printed on the roll.

•Align the edges of the paper on both ends of the roll.

•For details on supported sizes and types of rolls, see "Paper Sizes" or the Paper Reference Guide. (→"Paper Sizes," User Manual)

(→"Types of Paper," User Manual)

•After pressing the Load/Eject button, you can refer to instructions on the Display Screen as you load the paper.

Lift the Holder Stopper lever (a) from the shaft side to	a
unlock it. Holding the Holder Stopper at the position	b
1 indicated (b), remove it from the Roll Holder.

When using a 3-inch paper core, align the tips (a) of
3-Inch Paper Core Attachment #1 with the holes (b) of	b
2 the Roll Holder and insert it firmly.

a

12

3 With the edge of the roll paper facing forward as shown, insert the Roll Holder from the right of the roll. Insert

it firmly until the roll touches the flange (a) of the Roll Holder.

Attaching the Roll Holder to Rolls

a

•When loading a roll, be careful to avoid hitting the printer hard with the roll. This may damage the Roll Holder.

4	Insert the attachments for the roll paper core on the
	Holder Stopper.
	Align the tips (a) of the attachment with the holes (b) of the

Holder Stopper and insert it firmly.

5	Insert the Holder Stopper from the left in the Roll Holder
	as shown. Holding it at the position shown (b), push it
	firmly in until the flange (a) of the Holder Stopper touches

the roll. Lock the Holder Stopper lever (c) by pushing it down toward the shaft side.

• 3-Inch Paper Core Attachment #2 b

a

• 2-Inch Paper Core Attachment

b

a

b c

a

13

Loading Rolls in the Printer

Load rolls in the printer as follows.

You can load rolls in two positions, in the Roll 1 (Upper) and Roll 2 (Lower) holders. (iPF825 only)

• Remove any loaded paper that will not be used.

• Rolls: (→, Removing the Roll from the Printer)

• Sheets: (→ , Removing Sheets)

•If the Wheeled Output Stacker is installed, remove it in advance. (→"Using the Wheeled Output Stacker," User Manual)

•If the Platen is dirty, clean inside the Top Cover. (→, If Paper is Soiled)

•After pressing the Load/Eject button, you can refer to instructions on the Display Screen as you load the paper. (→"Checking Instructions During Printer Operations," User Manual)

Load a roll in the printer (iPF825: in the Roll 1 (Upper) position)

1	Confirm that a roll is selected as the paper source.
	(→"Selecting the Paper Source," User Manual)

OK

2 Open the Top Cover and lift the Ejection Guide.

Holding the Roll Holder so that the side with the white	b	a	a	b
gear faces the side of the Roll Holder Slot with a white
3 gear, load the Roll Holder shaft (a) into the grooves (b)
on both ends of the Roll Holder Slot.

• Be careful not to pinch your fingers between the Roll Holder shaft (a) and the guide grooves (b) when loading rolls.

• See the following procedure for instructions on attaching the Roll Holder to the roll. (→, Attaching the Roll Holder to Rolls)

14

Loading Rolls in the Printer

4 Using both hands, pull out the roll evenly on both ends and insert it in the Paper Feed Slot (a). Advance the roll until the buzzer sounds.

a

5

6

7

•Be careful not to soil the printing surface of roll paper as you pull it out. This may affect the printing quality. We recommend wearing clean cloth gloves when handling rolls to protect the printing surface.

• If the paper is wrinkled or warped, straighten it out before loading it.

• Load the roll so that there is no gap between the right edge of the paper and the Roll Holder.

Lower the Ejection Guide.

Close the Top Cover.

Press the OK button.

The paper is now advanced.

After you load a roll, the printer automatically shows a menu for selection of the type of paper on the Display Screen.

At this point, specify the type of paper. (→"Selecting the Paper Type (Roll)," User Manual)

15