Canon IP4300 Service Manual

iP4300 SIMPLIFIED SERVICE MANUAL

1.PRODUCT LIST

2.PRODUCT SPECIFICATIONS

3.ERROR DISPLAY

4.REPAIR

5.SERVICE MODE

6.EXTERNAL VIEW / PARTS LIST

7.TROUBLESHOOTING FLOWCHART

8.SPECIAL NOTES ON SERVICING

9.PRODUCT TECHNICAL INFORMATION APPENDIX 1: SERVICE TEST PRINT APPENDIX 2: EEPROM INFORMATION PRINT

QY8-13BA-000

Rev. 00

July 25, 2006

Canon Inc.

1

1.PRODUCT LIST

1-1. Main Units

	Product name	Product code	Destination	Production q'ty	Accessories
				(for 3 months)

Canon Inkjet Printer	Q30-4210-000	1438B001AA	JPN	194,000
iP4300	Q30-4213-000	1438B002AA	US	49,000
	Q30-4210-000	1438B003AA	CA
		1438B004AA	LAM
		1438B006AA	EUM	340,000
		1438B007AA	EMB
		1438B008AA	GB
		1438B009AA	EUM / EMB
		1438B011AA	AU	25,000
		1438B012AA	ASA
		1438B013AA	HK
		1438B014AA	CN
		1438B015AA	TW
	Q30-4213-000	1438B016AA	KR

Print head Ink tanks

(Japan / Non-Japan) BCI-9BK / PGI-5BK BCI7eBK / CLI-8BK BCI7eC / CLI-8C BCI7eM / CLI-8M

BCI7eY / CLI-8Y CD / DVD tray*1

8cm CD / DVD adapter*1 Power cord

*1: Not for the US and KR models.

1-2. Consumables

Product name	Product code		Destination	Remarks
Canon Ink Tank
BCI-9BK	0372B001AA	JP
BCI-7eBK	0364B001AA
BCI-7eC	0365B001AA
BCI-7eM	0366B001AA
BCI-7eY	0367B001AA
Canon Ink Tank
PGI-5BK	0628B001AA to 0628B005AA	001:	EUR / OCN
CLI-8BK	0620B001AA to 0620B005AA	002:	AMR
CLI-8C	0621B001AA to 0621B005AA	003:	ASA
CLI-8M	0622B001AA to 0622B005AA	004:	W/O BOX
CLI-8Y	0623B001AA to 0623B005AA	005:	AMR S

1-3. Optional Unit

No optional units.

2

2.PRODUCT SPECIFICATIONS

2-1. Printer Specifications

Type

Paper feeding method

Resolution

Throughput (Target value)

Printing direction

Print width

Interface

Computer

Camera Direct

Paper feed ASF

Stacking capacity Paper weight Paper specifications

Cassette Stacking capacity Paper weight

Desktop serial color inkjet printer

Auto sheet feed (ASF, cassette, automatic duplex printing, CD / DVD printing*)

* Not supported in the US and KR models
9,600 dpi x 2,400 dpi (Max.)
Photo (“4x6”) *1	PP-101/Standard/Borderless:		Approx. 36 sec.
Camera Direct*2	4"x6" borderless		Approx.101 sec
For reference:
Bk text (Plain paper/Fine pattern)
Max Speed (Custom Setting 5)		: 30ppm
Standard		: 14.8ppm
Color (Plain paper/Fine pattern)
Max Speed (Custom Setting 5)		: 24ppm
Standard		: 11.6ppm

*1:	Based on Canon standard pattern. Print speed may vary depending on
	System configuration, interface, software, document complexity, print mode,
	page coverage, type of paper used and does not take into account data
	processing time on host computer.
*2:	When printing a 6 megapixel image taken by certain Canon digital camera
	from PictBridge on default settings using Photo Paper Plus Glossy without
	border.
	Actual print speed may vary depending on image data, print mode, type of
	paper used and device that the printer is connected to.

Note: Notations for the Americas should be confirmed with the related marketing section of each sales company in the Americas.

Bidirectional, uni-directional

Max. 203.2 mm (216 mm in borderless printing)

USB 2.0 Hi-Speed

PictBridge with a PictBridge-supported digital camera, digital video camera, or camera-equipped mobile phone

Max. 13 mm (Approx. 150 sheets of 64 g/m2 plain paper)

64 to 105 g/m2, Canon specialty paper 273 g/m2 at the maximum

Plain paper:		A4, A5, B5, Letter, Legal, custom
Super White Paper	SW-201:	A4, Letter
High Resolution Paper	HR-101N:	A4, Letter
Photo Paper Pro	PR-101:	A4, Letter, 4x6, 4x8, 8x10, Wide
Photo Paper Plus Glossy	PP-101:	A4, Letter, 4x6, 5x7
Photo Paper Plus Semi-gloss	SG-201/101:	A4, Letter, 4x6, 8x10
Glossy Photo Paper	GP-401:	A4, Letter, 4x6, Credit Card
	GP-501/502:	A4, Letter, 4x6
Matte Photo Paper	MP-101:	A4, Letter, 4x6
Photo Paper Plus Double Sided	PP-101D:	A4, Letter, 5x7
Photo Stickers	PS-101
T-shirt Transfer	TR-301:	A4
Envelope:		DL-size, COM #10

Max. 13 mm (Approx. 150 sheets of 64 g/m2 plain paper)

64 to 105 g/m2, Canon specialty paper 273 g/m2 at the maximum

3

Paper specifications

DVD / CD print Supported media Media size (diameter)

Print operation

Acoustic noise (Target value)

Environmental requirements

Power supply

External dimensions

Weight

Related standards

Serial number location

Remaining ink amount detection

Paper type detection

Print head alignment

Same as the ASF, except that the Legal and Credit Card sizes and Photo Stickers cannot be used in the cassette.

CD / DVD printable media

120 mm / 80 mm

Front loading Approx. 34.0 dB

(Highest print quality settings: Photo Paper Pro, Custom 1, paper feeding from the ASF)

During operation	Temperature		5C to 35C	(41F to 95F)
	Humidity		10%RH to 90%RH (no condensation)
Non operation	Temperature		0C to 40C	(32F to 104F)
	Humidity		5%RH to 95%RH (no condensation)
Power supply voltage	Frequency		Power consumption Standby		Power-off
AC 100 to 240 V	50/60 Hz		Approx. 11 W	Approx. 1.0 W	Approx. 0.5 W
With the trays retracted:		Approx. 445 (W) x 303 (D) x 160 (H) mm
With the trays extended:		Approx. 445 (W) x 582 (D) x 338 (H) mm
Approx. 6.5 kg, including the print head / ink tanks

Electromagnetic radiance:

VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R Electrical safety:

Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE Mark, GS, Gost-R, FT, SASO, CCC, SPRING, Korea EK, IRAM (Argentine)

Environmental regulations:

RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany), Energy Star, Eco Mark, Law on Promoting Green Purchasing

On the carriage flexible cable holder (visible when the access cover is open)

Available (detection by optical method and dot count, enabled at default)

Not available

Available (automatic or manual alignment via the printer driver Maintenance tab, or automatic alignment via the Resume/Cancel button in Camera Direct Printing, automatic alignment at default)

2-2. Product Life

(1)Printer

Specified print volume or the years of use, whichever comes first.

-Print volume: 13,000 pages

-Black: 5,200 pages (Black 1,500 character pattern)

-Color: 3,900 pages (7.5% duty per color pattern)

300 pages (A4, photo, borderless printing)

2,700 pages (4 x 6, photo, borderless printing)

900 pages (Postcard, photo, borderless printing)

-3 years of use

(2)Print head

-Print volume: 29,400 pages

4

(3)Ink tank (target value)

() Estimated Supplemental Yield

Average Yield	PGI-5BK	CLI-8BK CLI-8C		CLI-8M	CLI-8Y
Color document (ISO/IEC FCD24712)*1	520pages	(5,220)pages	890pages	670pages	700pages
Photo (4" x 6") *2	(3,095)pages (1,305)pages		387pages	271pages 291pages

*1 Color document: Declared yield value in accordance with ISO/IEC FCD24711. Values obtained by continuous printing.

*2 "Photo (4"" x 6""): When printing Canon standard patterns on 4"" x 6""

<Photo Paper Plus Glossy> continuously with the default settings of <Photo Paper Plus Glossy> using Windows XP printer driver in borderless printing mode and Windows XP Photo Printing Wizard. "

Declared yield value determined based on Canon standard method referring to ISO/IEC FCD24712.

#Ink yield may vary depending on texts/photos printed, applications software used, print mode and type of paper used.

2-3. Print Head Specifications

Type

Print head

Ink color

Ink tank

Weight (Net)

Supply method

Part number

Single head with 5 removable ink tanks (each color) Pigment-based BK: 512 nozzles, 600 dpi, 30 pl

Dye-based BK / C / M / Y: 512 x 6 nozzles, 1,200 dpi, 1 pl / 5 pl (C / M), 5 pl (BK / Y) (Two 512 nozzles for C and M respectively)

Pigment-based black

Dye-based black, cyan, magenta, yellow

Japan:	BCI-9BK (pigment-based), BCI-7eBK / C / M / Y (dye-based)
Others:	PGI-5BK (pigment-based), CLI-8BK / C / M / Y (dye-based)

Print head: Approx. 60 g

As a service part (not including ink tanks)

QY6-0061-000

2-4. Supported Ink Tanks

		Pigment-based					Dye-based ink
			ink
Model	Destination	BCI-	PGI-	BIC-	BCI-	BIC-	BCI-	CLI-	CLI-	CLI-	CLI-
		9BK	5BK	7eBK	7eC	7eM	7eY	8BK	8C	8M	8Y
PIXUS iP4300	Japan	O	X	O	O	O	O	X	X	X	X
PIXMA iP4300	Others	X	O	X	X	X	X	O	O	O	O

O:Usable

X:Not usable

Note: The ink tanks for the Japanese model are not compatible with those for the other models. Be sure to use the appropriate ink tanks in servicing.

5

3.ERROR DISPLAY

Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer.

3-1. Operator Call Errors (Alarm LED Blinking in Orange)

Alarm LED
blinking in	Error [Error code]	Solution	Remarks
orange

2 times	No paper. (ASF) [1000]	Set the paper in the ASF, and press the
		Resume/Cancel button.
	No CD / DVD tray. [1001]*1	Set the CD / DVD tray, and press the
		Resume/Cancel button.
	No paper in the cassette.	Set the paper in the cassette, and press
	[1003]	the Resume/Cancel button.
	No CD / DVD. [1002]*1	Set a CD or DVD in the CD / DVD tray
		(which is ejected at error occurrence),
		and insert the CD / DVD tray in the proper
		position. Then, press the Resume/Cancel
		button.
3 times	Paper jam. [1300]	Remove the jammed paper, and press
		the Resume/Cancel button.
	Paper jam in the rear guide.
	[1303]
	Paper jam in the under
	guide. [1304]
	Front door close error.	Open the paper output tray.
	[1250]
4 times	No ink. [1600]	Replace the empty ink tank(s), or press
		the Resume/Cancel button.
	Ink tank not installed. [1660]	Install the applicable ink tank(s) properly,
		and confirm that the LED's of all the ink
		tanks light red.
5 times	The print head is not	Install the print head properly.
	installed. [1401]
	Print head temperature
	sensor error. [1403]
	Faulty EEPROM data of the
	print head. [1405]
	Print head hardware error.
	[1682]

Error in paper feeding from the ASF.

Error in the duplexing transport unit.

Error in paper feeding from the cassette.

The error is indicated if the paper output tray is closed at start of a print job, or while a print job is being performed.

Pressing the Resume/Cancel button will exit the error without ink tank replacement, however, ink may run out during printing.

6

(Operator Call Errors cont'd)

Alarm LED
blinking in	Error [Error code]	Solution
orange
6 times	Inner cover open. [1841]*2	Close the inner cover, and press the
		Resume/Cancel button.
	Inner cover open during	Close the inner cover, and press the
	printing on paper. [1846]*2	Resume/Cancel button.
	Inner cover open during	Close the inner cover, and press the
	printing on paper (print	Resume/Cancel button.
	continuable). [1851]*1
	Inner cover open during	Close the inner cover, and press the
	printing on paper (print NOT	Resume/Cancel button to clear the error.
	continuable). [1856]*1	The paper being printed at error
		occurrence will be ejected without printing
		the remaining data for the ejected paper,
		then printing will resume from the next
		page.
	Inner cover closed during	Open the inner cover which functions as
	CD / DVD printing (print	the CD / DVD tray feeder, set the CD /
	continuable). [1850]*1	DVD tray in the feeder, and press the
		Resume/Cancel button.
	Inner cover closed during	Open the inner cover, and press the
	CD / DVD printing (print	Resume/Cancel button to clear the error.
	NOT continuable). [1855]*1	The CD or DVD being printed at error
		occurrence will be ejected without printing
		the remaining data for the ejected CD or
		DVD, then the next print job will be done.
7 times	Multiple ink tanks of the	Replace the wrong ink tank(s) with the
	same color installed. [1681]	correct one(s).
	Ink tank in a wrong position.	Install the ink tank(s) in the correct
	[1680]	position.
8 times	Warning: The ink absorber	Pressing the Resume/Cancel button will
	becomes almost full. [1700 /	exit the error, and enable printing.
	1701 (Japan)]
9 times	The connected digital	Remove the cable between the camera
	camera or digital video	and the printer.
	camera does not support
	Camera Direct Printing.
	[2001]
10 times	Automatic duplex printing	Press the Resume/Cancel button to eject
	cannot be performed.	the paper being used at error occurrence.
	[1310]	Printing will resume from on the front side
		of the next page.
11 times	Failed in automatic print	Press the Resume/Cancel button.
	head alignment. [2500]	- If paper is being fed at error occurrence,
		the error is indicated after the paper is
		ejected.
		- If the error occurs, the print head
		alignment values are not changed.
		- After exit from the error by the
		Resume/Cancel button, the automatic
		print head alignment will not be re-done.

Remarks

The service call error, indicating the ink absorber is full, is likely to occur soon.

Data which was to be printed on the back side of paper at error occurrence is skipped (not printed).

The error is indicated when the pattern is not printed due to no ink or non-ejection of ink, when the sensor's AD value is incorrect, or when the paper is shorter than the specified length.

7

Alarm LED blinking in orange

13 times

(Operator Call Errors cont'd)

	Error [Error code]	Solution	Remarks

	The remaining ink amount	Replace the applicable ink tank with a
	unknown. [1683]	new one, and close the top cover.
		Printing with a once-empty ink tank can
		damage the printer.
		To continue printing without replacing the
		ink tank(s), press the Resume/Cancel
		button for 5 sec. or longer to disable the
		function to detect the remaining ink
		amount. After the operation, it is recorded
		in the printer that the function to detect
		the remaining ink amount was disabled.
14 times	Ink tank not recognized.	A non-supported ink tank is installed (the
	[1684]	ink tank LED is turned off). Install the
		supported ink tanks.
15 times	Ink tank not recognized.	An error occurred in an ink tank (the ink
	[1410 to 1414]	tank LED is turned off). Replace the ink
		tank(s).
		Each error code corresponds to each ink
		tank, from left (the opposite side of the
		home position) to right, respectively.
16 times	No ink. [1688]	Replace the empty ink tank(s), and close
		the top cover.
		Printing with an empty ink tank can
		damage the printer.
		To continue printing without replacing the
		ink tank(s), press the Resume/Cancel
		button for 5 sec. or longer to disable the
		function to detect the remaining ink
		amount. After the operation, it is recorded
		in the printer that the function to detect
		the remaining ink amount was disabled.

*1: Only for models supporting CD / DVD printing *2: Only for models not supporting CD / DVD printing

The error is indicated when raw ink is detected but the dot count number exceeds the threshold of complete exhaustion of ink.

Ink tank positioning (from left to right):

BK, PigBK, Y, M, C

The error is indicated when "no raw ink" is detected and when the dot count number exceeds the threshold of complete exhaustion of ink.

8

3-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (Power LED), or

Alarm LED Lit in Orange)

	Cycles of blinking in		Solution
		Error [Error code]	(Replacement of listed parts, which are likely to be
	orange and green
			faulty)
	2 times	Carriage error [5100]
	3 times	Line feed error [6000]
	4 times	Purge cam sensor error [5C00]
	5 times	ASF (cam) sensor error [5700]
	6 times	Internal temperature error [5400]
	7 times	Ink absorber full [5B00 / 5B01 (Japan)]
	8 times	Print head temperature rise error [5200]	- Print head (QY6-0061)
	9 times	EEPROM / NVRAM error [6800]
	10 times	VH monitor error [B200]
			- Print head (QY6-0061)
	11 times	Carriage lift mechanism error [5110]
	12 times	AP position error [6A00]
	13 times	Paper feed position error [6B00]
	14 times	Paper feed cam sensor error [6B10]
	15 times	USB Host VBUS overcurrent [9000]
	16 times	Pump roller sensor error [5C20]
	19 times	Ink tank position sensor error [6502]
	20 times	Other hardware error [6500]
	Power LED turned off,	ROM error
	Alarm LED lit
	Power LED lit,	RAM error
	Alarm LED lit

*1: Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM information print). If the counter value is 7% or more, also replace the ink absorber kit (QY5-0176) when replacing the logic board ass'y. See 5. SERVICE MODE, for details.

9

3-3. Warnings

(1) Printer (no LED indications)

Displayed warning	Remarks
Low ink	Status indication only.
Print head temperature rise	If the print head temperature is high when the access cover is opened,
	the warning is displayed*1.
	When the print head temperature falls, the warning is released.
Protection of excess rise of the print head	If the print head temperature exceeds the specified limit, a Wait is
temperature	inserted during printing.

*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access cover is opened.

10

5. SERVICE MODE

Function	Procedures	Remarks
Service test print	See "Service mode operation	Set a sheet of A4 or letter size paper in
-Model name	procedures" below.	the ASF.
-Destination		For print sample, see APPENDIX 1,
-ROM version		SERVICE TEST PRINT.
-USB serial number
-Ink absorber counter value
(ink amount in the ink
absorber)
-CD / DVD sensor correction
value
-Ink system function check
result
-CD / DVD sensor correction
result
EEPROM initialization	See "Service mode operation	The following items are NOT
	procedures" below.	initialized, and the shipment arrival flag
		is not on:
		-USB serial number
		-Destination settings
		-Ink absorber counter value
		-CD / DVD correction value
		-LF correction value
		-Left margin correction value
		-Record of disabling the function to
		detect the remaining ink amount
Ink absorber counter reset	See "Service mode operation	If the ink absorber counter value is 7%
	procedures" below.	or more, replace the ink absorber kit.
LF correction	See "Service mode operation
	procedures" below.
Left margin correction	See "Service mode operation
	procedures" below.
Destination settings	See "Service mode operation
	procedures" below.

Note: At the end of the service mode, press the Power button. The paper lifting plate of the sheet feed unit will be raised.

<Service mode operation procedures>

1)With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button. (DO NOT release the buttons. The Power LED lights in green to indicate that a function is selectable.)

2)While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)

3)While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)

4)When the Power LED lights in green, press the Resume/Cancel button the specified number of time(s) according to the function listed in the table below. (Each time the Resume/Cancel button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)

15