Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Your device at a glance................................................................................................................................ 14
What's different about the BlackBerry 10 OS?...............................................................................................15
Menu icons..................................................................................................................................................22
Setting up your device..................................................................................................................................22
Using gestures.............................................................................................................................................25
Personalizing your device.............................................................................................................................33
Phone and voice.......................................................................................................................................... 45
Notifications and ringtones.......................................................................................................................... 54
About BlackBerry Story Maker................................................................................................................... 123
Media sharing............................................................................................................................................126
About FM Radio.........................................................................................................................................128
Customize your device settings.................................................................................................................. 130
Update your device software......................................................................................................................134
Battery and power..................................................................................................................................... 135
Media cards and storage............................................................................................................................181
Using your device with BlackBerry Link...................................................................................................... 186
Applications and features...........................................................................................................................196
Organizing your apps................................................................................................................................. 196
About the BlackBerry Assistant..................................................................................................................198
Maps and GPS........................................................................................................................................... 225
Productivity and work.................................................................................................................................247
Switch between your personal space and work space................................................................................. 247
About BlackBerry Balance and your work space ........................................................................................ 247
Documents To Go...................................................................................................................................... 260
Print To Go.................................................................................................................................................260
BlackBerry World for Work......................................................................................................................... 261
BlackBerry Work Drives..............................................................................................................................262
Connect to Salesforce................................................................................................................................ 262
Connect to Microsoft OneDrive...................................................................................................................262
Connect to Dropbox................................................................................................................................... 263
Box for BlackBerry 10................................................................................................................................263
Security and backup.................................................................................................................................. 264
Passwords and locking...............................................................................................................................264
BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry
BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant
Blend,
Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.
BlackBerry Blend
The power of BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work and
personal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use them
on your BlackBerry device.
To download and learn more about
Related information
About pairing and connecting your device to a computer or tablet,186
About BlackBerry Blend,253
Disconnect your device from BlackBerry Blend,254
BlackBerry Blend, visit
www.blackberry.com/BlackBerryBlend.
BlackBerry Assistant
The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!
With the
When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the
Internet, and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event
to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts,
information about restaurants or shopping, and more.
Related information
About the BlackBerry Assistant,198
6
BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
User GuideSetup and basics
Learn what you can say or type in the BlackBerry Assistant,201
Things you can do with the BlackBerry Assistant,199
Updated look and feel
Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you
will notice with the fresh new look of BlackBerry 10 OS version 10.3.1.
Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the
apps installed with the BlackBerry 10 OS
best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some
apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no
apps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you can
add to folders on the home screen.
Related information
Set your wallpaper,180
Add folders to the home screen,196
Turn off icon labels in the action bar,181
, the action bar at the bottom of the screen uses color to highlight the next, or next
Android apps
Get apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore!
Your device uses BlackBerry Guardian to check the integrity of the
Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or
continue the installation.
Android apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the share
icon in an
device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember
app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download
to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,224
Change your Android app installation settings,225
Android app, you can share the Android app content with contacts that are associated with other apps on your
Android apps you download to your device. BlackBerry
7
User GuideSetup and basics
Battery
Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so
that your device is ready to perform when you are.
Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving
Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.
You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn't continue to
consume battery power.
Related information
Using Battery Saving Mode,140
Advanced interactions,31
Change or view app permissions,271
BlackBerry Hub
With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the
BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs
with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text
of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry
Hub.
In the BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when your
device is connected to the wireless network and while roaming. You can view preview text for each email when you use the
Conversation display style, forward a PIN message as an email, and set separate automatic replies for your internal and
external contacts.
The BlackBerry Hub
contacts that are associated with the email account you are sending the email from and contacts that you have
communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,77
File an email,76
Add an IMAP or POP email account,67
Download attachments in a message,73
Reply to or forward an email,74
Download only partial text in email,86
Change how messages are displayed in the BlackBerry Hub,87
Forward a PIN message as an email,76
8
has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests
User GuideSetup and basics
Set an out-of-office reply,85
Calendar
The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments
and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your BlackBerry
device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can
set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting.
When the meeting ends, your notifications return to your normal settings.
Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the
meeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the
default snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all of
the events display in one reminder notification.
The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar
app, and view that task in both the Calendar app and the BlackBerry Remember app.
Related information
View your events,203
Enable Meeting Mode,209
Add a task to the Calendar app,205
Contacts
If you add a Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are set
up in Microsoft Exchange
an address, phone number, or email address, and quickly copy it so that you can paste it into another app.
Related information
Sync Microsoft Exchange contact folders,88
that you want to sync with your device. You can also touch and hold contact information, such as
BlackBerry Remember
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the
screen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks into
task lists, group notes into folders, and use tags to categorize tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry
Remember app, and view that task in both the BlackBerry Remember app and the Calendar app.
9
User GuideSetup and basics
Related information
Change the default view in the Remember app,259
Search for an entry in the Remember app,259
Create a folder or task list in the Remember app,255
Add tags to an entry,256
BlackBerry Balance
If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures
and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.
A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.
Related information
Where is my picture that I just took?,252
Notifications and ringtones
Ringtones that were previously available only on BlackBerry devices running BlackBerry 7.1 or earlier are now available on
your device!
Notification profiles control the sound, volume, vibration, and LED color of your notifications. You can set notifications by
application, contact, and messaging account. You can customize the predefined notification profiles available on your
device and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from a
device running
switch process.
Related information
Change your ringtone,56
Edit your notification profiles,55
Add notification profiles to your device,55
BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the device
Camera
The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main
screen. You can even take a picture while recording a video!
10
User GuideSetup and basics
By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the
settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And,
if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60
fps) when recording a video, which is useful when recording fast-moving objects.
If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now also available in your work space.
Related information
Take a picture while recording a video,101
Turn off the Auto Suggest feature,104
Edit Time Shift pictures later,102
Take a panoramic picture,101
BlackBerry Story Maker
The BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and
videos on your BlackBerry
of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most
viewed, recently viewed, and recently added.
From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also
personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your
friends, colleagues, and family.
Related information
Editing stories in BlackBerry Story Maker,124
Add to or delete media from an existing story,124
device by date, time, or location. BlackBerry Story Maker presents stories to you in the Date view
Pictures
The Map feature in the Pictures app lets you see the locations where you have taken pictures. With a quick tap on the map,
you can view all of your pictures from that location!
The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you
want to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you can
hide the pictures that you selected.
You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer
pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.
The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to
BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates
11
User GuideSetup and basics
automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the
Pictures app.
Related information
About automatic stories,109
Set how pictures are organized in albums,113
Add a picture to the Favorites screen,113
Add a picture to BlackBerry Story Maker,110
Hide a picture from view,111
View your pictures on a map,111
Videos
When you open the Videos app, videos that you recently added or played appear across the top of the screen. The
Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video,
plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry
Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favorites screen,122
Add a video to BlackBerry Story Maker,121
Add slow motion to a video,120
Turn on the equalizer in videos,123
Music
A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is
currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets
you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the
equalizer options.
Related information
Add a song to the Favorites screen,117
Turn on the equalizer in the Music app,117
12
User GuideSetup and basics
Device Monitor
To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry
device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also
specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,166
Manage your mobile data settings,149
Set a monthly data limit notification,149
Settings menus
A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top
of the screen to open the Quick Settings menu.
You can now rearrange the options in the Settings menu and move options that you access frequently to the top of the
Setting menu to make them more accessible to you.
Related information
Customize your device settings,130
Show the menus,27
Advanced interactions
Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of your
BlackBerry device when you move it in a certain manner. For example, you can set up your device so that the screen turns
off and the device goes into standby mode when you place the device face down on a flat surface.
Related information
Advanced interactions,31
Security
13
User GuideSetup and basics
To improve the security of information on your BlackBerry device, you can control what appears in notifications on the
screen when your device is locked. For example, you can change your settings so that only the name of the sender of a
message appears; the subject line and other message details are not displayed. You can also change your wallpaper
settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,60
Set Lock Screen Notifications to only display the sender info,60
Set your wallpaper,180
Your device at a glance
1. Headset jack
2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
3. Front camera
4. Notification LED
5. Volume up
14
User GuideSetup and basics
6. Mute (Press); BlackBerry Assistant (Press and hold)
7. Volume down
8. USB port
9. Door to access the micro SIM card slot and the media card slot
What's different about the BlackBerry 10
OS?
If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other
BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your
phone number and PIN and find out how to search.
How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key () on your BlackBerry 10 device. You can find more features and options by exploring the
menus.
To see more actions that you can perform in an app, tap or .
15
User GuideSetup and basics
How do I change my settings and options?
Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap
Settings.
16
User GuideSetup and basics
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your
finger up and to the right.
17
User GuideSetup and basics
Where are the phone keys and my notification settings?
Phone keys
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the
circle covers .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the
circle covers .
To make a call, in the Phone app, tap . Type a number. Tap Call.
Notification settings
To change a notification setting, on the home screen, swipe down from the top of the screen. Tap Settings >
Notifications. You can customize a profile, set a custom ring tone or notification for a contact, or create a profile.
Tip: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap .
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
How do I edit or move text?
There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and
paste text or move the cursor.
Select text
Touch and hold a character or word.
18
User GuideSetup and basics
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
19
User GuideSetup and basics
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
and voice notes should be in the new BlackBerry Remember
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
app.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle
of the home screen and tap
Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap . In the Calls or Contact view, in the center of the screen, swipe down, and your phone
number appears at the top of the screen. In an email or text message, you can also type mynumber to display your
phone number.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry
10 OS version it is running. This feature might not be supported by your input language.
20
User GuideSetup and basics
How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the
Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .
What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry device to your computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your
finger up from the bottom of the screen from anywhere on your BlackBerry device.
IconDescription
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World
21
User GuideSetup and basics
Menu icons
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Here's a description of the most common menu icons:
IconDescription
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the Remember app and the Calendar app
Setting up your device
To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of
SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).
When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
Insert the SIM card
CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
not insert a SIM card adapter into your device.
22
User GuideSetup and basics
Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be
inserted.
Open the door on the left side of your device.
1.
With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown.
2.
Insert a media card
Open the door on the left side of your device.
1.
23
User GuideSetup and basics
With the metal contacts facing away from you, insert the media card (microSD card) into the bottom slot.
2.
Set up your device using the Setup app
Tip: A network connection is required for some of the features within the Setup app.
You can use the Setup app to do any of the following:
• Learn about new features and view tutorials to learn about gestures and keys
• Add your email, BBM, instant messaging, and social networking accounts
24
User GuideSetup and basics
• Learn how to transfer content from your old device
• Customize your sounds and notifications
• Set a password for your device
• Set up payment options for purchases from the BlackBerry World storefront
• Customize your device settings
The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure
whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
To open the Setup app, on the home screen, tap .
Using gestures
Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn
gestures to help you do things more quickly.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
To get back to the home screen at any time, swipe up from the bottom of the screen.
1.
To see your messages in the BlackBerry Hub, slide your finger from left to right.
2.
25
User GuideSetup and basics
To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
3.
finger from right to left.
Peek at the BlackBerry Hub
To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
26
User GuideSetup and basics
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your
finger back down.
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap or .
• To see more actions for a specific item, such as a song or picture, touch and hold the item.
Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen.
27
User GuideSetup and basics
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
28
User GuideSetup and basics
• To move between the BlackBerry Hub and your apps, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
29
User GuideSetup and basics
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap
more items. To clear an item, tap it again.
30
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