Bang Olufsen Beosound 5, Beomaster 5 Service Manual

BeoSound 5

Type 2900

BeoMaster 5

Type 1753, 1754, 1755

Service Manual English

German, French, Italian, Spanish, Danish, Dutch, Japanese, Korean and Simpliﬁed Chinese versions are available in the Retail System

This Service Manual must be returned with the defective parts/back-up suitcase !

CONTENTS

Survey of modules ........................................................................................ 1.1

How to service .............................................................................................. 1.2

ServiceTool .................................................................................................... 1.4

Service mode ................................................................................................ 2.1

Fault ﬂow chart ............................................................................................. 3.1

ServiceTool for adjustments ........................................................................... 4.1

Adjustments ................................................................................................. 4.7

Final check after repair ................................................................................. 4.9

Replacement of modules – BeoSound 5 ........................................................ 5.1

Replacement of modules – BeoMaster 5 ..................................................... 5.19

Speciﬁcation guidelines for service use .......................................................... 6.1

Block diagram – BeoSound 5 ........................................................................ 7.1

Block diagrams – BeoMaster 5 ...................................................................... 7.2

Wiring diagram ............................................................................................. 7.5

Available parts .............................................................................................. 8.1

Survey of modules

RAM

FAN

BeoSound 5

Survey of modules 1.1

PCB01 Mainboard PCB11 IR PCB12 Navigator PCB13 Input PCB14 Volume (not for sale) PCB51 LCD PCB52 Keyboard (not for sale) PCB58 Standby PCB61 Backlight Inverter

BeoMaster 5

PCB01 Motherboard RAM PCB04 Power Supply PCB51 ML-PL PCB94 HDD

1.2 How to service

How to service

Strategy

Fault explanation and demonstration

The product is to be serviced in the customer’s home.

The repair involves replacement of the module(s). The replaced modules must be returned for repair at the Bang & Olufsen Module Repair department. Error codes as well as an adequate fault description must be returned with each replaced part. For this purpose, use the Module Repair form or the form in the Retail System under Exchange Module. To help the Bang & Olufsen Module Repair department it is very important to answer the following questions:

1. Which products are in the setup?

2. Which software versions are used in these products?

3. How are the products linked together?

4. What happens in the actual situation?

Before troubleshooting is initiated, let the customer demonstrate the fault, if possible.

Preparations before service

Servicing

Handling

Always remember to download the latest version of the Service Manual from BeoWise. Use also an updated version of ServiceTool MKII to update the BeoMaster 5 ServiceTool (placed on a USB pen drive).

The BeoMaster 5 and BeoSound 5 must be serviced by qualiﬁed technical personnel only. If it is not possible to determine the location of the fault or if replacing spare parts does not clear the fault, please contact your national Service Center for technical support.

Like any other electronic equipment, this product must be handled with care. Particularly the BeoMaster 5 which contains a HDD (Hard Disc Drive), must be handled carefully. Otherwise, there is a major risk of damaging the HDD. Generally, there are 4 main items (described on the next page) which require great attention, when handling the product:

- Handling when the product is disassembled (ESD, lithium battery).

- Lithium battery.

- Cleaning.

- Transport and handling.

Replacement of modules

If it is necessary to replace modules in BeoSound 5 or BeoMaster 5, there are 3 modules which require an adjustment after replacement as the serial number has to be transferred into the new module. The modules are:

- PCB01, Mainboard (BeoSound 5)

- PCB01, Motherboard (BeoMaster 5)

- PCB94, HDD (serial number backup for BeoMaster 5 and BeoSound 5)

Please refer to adjustments for further information.

How to service 1.3

Warnings

STATIC ELECTRICITY MAY DESTROY THE PRODUCT

ESD

Static electricity, ESD

Static electricity may damage the product. In BeoSound 5/BeoMaster 5 there are integrated circuits which operate with 1.8 volt, and that makes the product extremely sensitive to static electrity.

Static-protective ﬁeld service kit. A static-protective ﬁeld service kit must always be used when the product is disassembled or modules are handled. Follow the instructions in this Service Manual and use the ESD-mat for both old and new modules.

Please note: When mains voltage on the product is required, remove the connection between the product and the ESD-mat. The chassis or modules must always be connected to the static-protective ﬁeld service kit or placed in an ESD-proof bag.

Lithium battery

Cleaning

Transport and handling

WARNING! Short-circuit and overcharging of some types of lithium batteries may result in a violent explosion.

CAUTION! Danger of explosion if battery is incorrectly replaced: Replace only with the same or equivalent type.

Never use alcohol or other solvents to clean any part of the product!

Wipe dust off the surfaces using a dry, soft cloth or a micro ﬁbre cloth. Remove grease stains or persistent dirt with a soft, lint-free, ﬁrmly wrung cloth, dipped in a solution of water containing only a few drops of mild detergent, such as washing-up liquid. To retain the optimum performance of the screen, make sure that no streaks or traces are left on the screen. Use white gloves to avoid smudging the front glass.

When transportation is required, it is recomended to:

- Place BeoSound 5 in the original packing.

- Use product cover on BeoMaster 5 to prevent scratching the surface.

Recommended tools for service

B&O ServiceTool and a PC. White gloves. Shoe covers. Soft lint-free cloth (micro ﬁbre cloth) for cleaning. Product cover for transportation.

1.4 ServiceTool

ServiceTool

General

The BeoMaster 5 ServiceTool is required in several service situations, e.g. update of ﬁrmware after replacement of certain modules. It is important that the BeoMaster 5 ServiceTool (placed on a USB pen drive) always is updated to the latest version. Please use an updated version of ServiceTool MKII remember to update the BeoMaster 5 ServiceTool.

The BeoMaster 5 ServiceTool is also used to restore the serial number in the following modules, if they are replaced:

- PCB01, Mainboard (BeoSound 5).

- PCB01, Motherboard (BeoMaster 5).

If it is not possible ‘restore’ the serial number from the one of the modules, e.g. if both the HDD and the Motherboard are damaged, a new pre-programmed PCB01, Motherboard can be ordered from Bang & Olufsen Retail System under Daily Use and Master Code.

Furthermore, the ServiceTool is necessary to ﬂash update the ﬁrmware on the following modules, if they are replaced:

- PCB01, Mainboard (BeoSound 5).

- PCB51, ML-PL.

- PCB01 Motherboard (BIOS). This update is important to ensure correct functions in the product and optimal performance for the customer.

Additional

Beside the mandatory elements mentioned above, the ServiceTool also contains the opportunity to perform the following services:

- Clone System drives/Clone entire HDD (clones the drives on a present HDD).

- Backup/Restore (to a new HDD).

- Reboot of the system.

Please refer to adjustment/ServiceTool for a fully detailed description of the features in the ServiceTool.

Service mode

Service mode 2.1

Service Menus ................................................................................. 2.2

General ...................................................................................... 2.2

Access to ‘Customer Conﬁguration Menu’ .................................. 2.2

Access to ‘Service Conﬁguration Menu’ ...................................... 2.3

How to exit ‘Conﬁguration Menus’ ............................................. 2.4

Survey of ‘Conﬁguration Menus’ ................................................ 2.4

Menu overview ........................................................................... 2.4

Description af menu items .......................................................... 2.5

MODE (BeoSound 5 only) ..................................................... 2.5

SOUND (BeoSound 5 only) .................................................... 2.5

SYSTEM INFO ....................................................................... 2.5

SYSTEM SETTINGS ................................................................ 2.6

MAINTENANCE .................................................................... 2.6

PRODUCT INFO

NETWORK INFO .................................................................... 2.8

NETWORK SETTINGS ............................................................ 2.8

ROLES .................................................................................. 2.9

RECOVERY ........................................................................... 2.9

Access to Service Menu ............................................................ 2.10

How to exit Service Menu ......................................................... 2.11

Survey of ‘Service Menu’ ........................................................... 2.12

Description af menu items ........................................................ 2.12

Survey of control function ........................................................... 2.13

BeoSound 5 functionality .......................................................... 2.13

Beo4 functionality .................................................................... 2.13

Beo5 functionality .................................................................... 2.13

.................................................................... 2.7

2.2 Service mode

Configuration

System Info

System Settings

Maintenance

Picture

Configuration

System info

System Settings

Maintenance

Picture

Product Info

Network Info

7 8

. .

Configuration

EXIT

1 2 3 4 5 6

MODE

COVERS

ARTISTS

ALBUMS

TITLES

FA VOURITES

QUEUE

N.MUSIC

N.RADIO

SETTINGS

MODE

SOUND

SYSTEM INFO

MAINTENANCE

PRODUCT INFO

BALANCE

BASS

TREBLE

SYSTEM SETTINGS

NETWORK INFO

VOLUME

LOUDNESS

Service Menus

General

Access to ‘Customer Conﬁguration Menu’

BeoMaster 5

This section describes the accessibility of the following three service menus in BeoSound 5/BeoMaster 5:

- ‘Customer Conﬁguration Menu’

- ‘Service Conﬁguration Menu’

- SERVICE MENU

The service menus can be accessed on BeoSound 5 or from the tv connected to BeoMaster 5. Both scenarios are described.

- Select PC in the LIST on Beo4 and press GO / select the conﬁgured soft button, eg. PC on the screen on Beo5 and press OK.

- Beo4, press MENU 9 / Beo5, press Menu + 9 (the ‘+’ enables numerical soft buttons) on the screen.

- Press RED GO on Beo4 / RED OK on Beo5 (‘Conﬁguration Menu’ expands).

BeoSound 5

The procedure is illutrated below:

MENU 9 (Beo4) RED GO (Beo4) Menu ‘+’ 9 (Beo5) RED OK (Beo5)

- Move the navigator arm to MODE and use the wheel O to highlight SETTINGS.

- On BeoSound 5, press: GO to activate ‘Customer Conﬁguration Menu’ (the menu appears on left side of the screen, containing new sub menus).

Highlight SETTINGS and press GO

Service mode 2.3

Access to ‘Service Conﬁguration Menu’

Configuration

System Info

System Settings

Maintenance

Picture

7 8

. .

Configuration

EXIT

1 2 3 4 5 6

Configuration

System info

System Settings

Maintenance

Picture

Product Info

Network Info

Network Settings

Roles

Recovery

MODE

SOUND

SYSTEM INFO

MAINTENANCE

PRODUCT INFO

NETWORK SETTINGS

RECOVERY

BALANCE

BASS

TREBLE

SYSTEM SETTINGS

NETWORK INFO

ROLES

VOLUME

LOUDNESS

SPEAKER TYPE

MODE

COVERS

ARTISTS

ALBUMS

TITLES

FA VOURITES

QUEUE

N.MUSIC

N.RADIO

SETTINGS

BeoMaster 5

- Select PC in the LIST on Beo4 and press GO / select the conﬁgured soft button, eg. PC on the screen on Beo5 and press OK.

- Press MENU 9 on Beo4 / press Menu + 9 (the ‘+’ enables numerical soft buttons) on the Beo5 screen.

- Press 0 0 GO on Beo4 / 0 0 OK on Beo5 (‘Conﬁguration Menu’ expands).

The procedure is illutrated below:

MENU 9 (Beo4) 0 0 GO (Beo4) Menu ‘+’ 9 (Beo5) 0 0 OK (Beo5)

BeoSound 5

Note!

- Move the navigator arm to MODE and use the wheel O to highlight SETTINGS.

- On BeoSound 5, press: GO to activate ‘Service Conﬁguration Menu’

(the menu appears on left side of the screen, containing new sub menus).

Highlight SETTINGS GO

The ‘Customer Conﬁguration Menu‘ or ‘Service Conﬁguration Menu’ must be activated from either BeoSound 5 or BeoMaster 5. It is not possible to activate the menus on both BeoSound 5 and BeoMaster 5 at the same time.

2.4 Service mode

Configuration

System info

System Settings

Maintenance

Picture

Product Info

Network Info

Network Settings

Roles

Recovery

MODE

SOUND

SYSTEM INFO

MAINTENANCE

PRODUCT INFO

NETWORK SETTINGS

RECOVERY

BALANCE

BASS

TREBLE

SYSTEM SETTINGS

NETWORK INFO

ROLES

VOLUME

LOUDNESS

SPEAKER TYPE

How to exit ‘Conﬁguration Menus’

BeoMaster 5

BeoSound 5

Survey of ‘Conﬁguration Menus’

- To exit ‘Conﬁguration Menu’ on BeoMaster 5: Press EXIT on Beo4 or BACK on Beo5 to return to BeoMaster 5 Main menu. (The number of times to press EXIT/BACK depends of the menu stage).

- To exit ‘Conﬁguration Menu’ on BeoSound 5: Move the navigator arm to MODE, use the wheel O to highlight N.MUSIC / N.RADIO and press GO.

This chapter is a survey that describes the content of the ‘Customer Conﬁguration Menu’ and the ‘Service Conﬁguration Menu’ on BeoSound 5 and BeoMaster 5. The ‘Service Conﬁguration Menu’ is the extended version of the ‘Customer Conﬁguration Menu’, as opposed to the ‘Customer Conﬁguration Menu’ contains all menu items. Items marked with a ’*’ in the overview below is only available in the ‘Service Conﬁguration Menu’.

Menu overview

BeoMaster 5 BeoSound 5

* * *

Some menu items will only be available in BeoSound 5 and other only in BeoMaster 5. In the following description of the menu items, it will be mentioned whether the item is present in only BeoMaster 5 or BeoSound 5.

Service mode 2.5

Description af menu items

MODE (BeoSound 5 only)

SOUND (BeoSound 5 only)

This menu item provides the opportunity to choose one of the following options:

- N.MUSIC, opens the source N.Music and leaves ‘Conﬁguration Menu’.

- N.RADIO, opens the source N.Radio and leaves ‘Conﬁguration Menu’.

- SETTINGS, opens the basic SETTINGS menu and leaves ‘Conﬁguration Menu’.

This menu item provides the opportunity to setup the settings for BeoSound 5.

- VOLUME, provides the opportunity to setup the default volume level. To enter, press

and a scale divided in steps from 0 to 90 appears on the screen.

- BALANCE, provides the opportunity to setup the default balance point. To enter, press

and a scale divided in steps from <9 to >9 appears on the screen.

- BASS, provides the opportunity to setup the default bass level. To enter press and a scale divided in steps from -6 to 6 appears on the screen.

- TREBLE, provides the opportunity to setup the default treble level. To enter press and a scale divided in steps from -6 to 6 appears on the screen.

- LOUDNESS, provides the opportunity to set loudness ON/OFF.

- SPEAKER TYPE, provides the opportunity to set whether a pair of BeoLab 5 is connected to BeoMaster 5 or not. This menu item is only visible when speakers are connected to one of the POWERLINK sockets on BeoMaster 5.

SYSTEM INFO

This menu item provides the opportunity to display information about the health of BeoMaster 5 and BeoSound 5. The information contains the following:

- BS5 CASE TEMP, reads out the temperature inside BeoSound 5 (in degrees Celsius).

- BM5 CASE TEMP, reads out the temperature inside BeoMaster 5 (in degrees Celsius).

- BM5 HDD TEMP, reads out the HDD temperature inside BeoMaster 5 (in degrees Celsius).

- BM5 UPTIME, reads out the time BeoMaster 5 has been connected to the mains.

- AVAILABLE STORAGE, reads out the free space left on the HDD in BeoMaster 5 (in gigabytes).

2.6 Service mode

SYSTEM SETTINGS

BeoSound 5:

- LANGUAGE, provides the opportunity to setup the preferred language on BeoSound 5. The options are displayed on the respective languages and are: DANSK, DEUTSCH, ENGLISH, ESPANOL, FRANCAIS, ITALIANO, NEDERLANDS and SVENSKA (The setting does not have any impact to the language in ‘Customer Conﬁguration Menu’ and ‘Service Conﬁguration Menu’ as the only are available in english).

- TIME ZONE, this menu item provides the opportunity to setup the area where BeoSound 5 is installed. This setup is very important because it determines the time and thus the time for BeoMaster 5 to perform the automatic check for software updates. The options reaches from GMT-12:00 to GMT+13:00 (GMT stands for Greenwich Mean Time).

BeoMaster 5:

- Extended character set, provides the opportunity to enable the use of special characters (characters wich is not in common with the english character set), regarding to the chosen language.

- TIME ZONE, this item menu provides the opportunity to setup the area where BeoSound 5 is installed. This setup is very important because it determines the time and thus the time for BeoMaster 5 to perform the automatic check for software updates. The options reaches from GMT-12:00 to GMT+13:00 (GMT stands for Greenwich Mean Time).

MAINTENANCE

BeoSound 5/BeoMaster 5:

- CLEAN-UP*, this feature provides the opportunity to delete tracks or stations from the favourites list on BeoSound 5. The options are ON/OFF.

- UPDATE SOFTWARE, this feature provides the opportunity to perform on-demand software check/update. It is very important that BeoMaster 5 is not interrupted when the software update procedure is running.

The system is ready for use when the system has rebooted and the stby. LED lights

red constantly.

- REBOOT, this feature reboots BeoMaster 5/BeoSound 5.

- SERVICE MENU**, this item menu accesses the service menu for BeoMaster 5, please refer to page 2.10 for further information.

* Only available on BeoSound 5 ** Only available in ‘Service Conﬁguration Menu’!

Service mode 2.7

PRODUCT INFO

PRODUCT INFO provides the opportunity to read-out information about software versions, type no., item no., serial no. etc. The items are described below.

BeoSound 5: BS5/BM5 APPLICATION Application software version BS5 MAIN FIRMWARE BeoSound 5 main ﬁrmware BS5 BOOT FIRMWARE BeoSound 5 boot ﬁrmware BS5 PCB BeoSound 5 PCB version BS5 BOM BS5 TYPE NO Type number for BeoSound 5 BS5 ITEM NO Item number for BeoSound 5 BS5 SERIAL NO Serial number for BeoSound 5 BM5 ML FIRMWARE BeoMaster 5 Master Link ﬁrmware BM5 ML PCB BeoMaster 5 Master Link PCB version BM5 MB BIOS BeoMaster 5 Motherboard BIOS BM5 SERIAL NO Serial number for BeoMaster 5 BM5 OS IMAGE BeoMaster 5 Operating System image BM5 OS UPDATE BeoMaster 5 Operating System update

BeoMaster 5 (contains 2 sub-menus, one for BM5 and one for BS5): Product info for BM5

BM5 Application BeoMaster 5 application software BM5 ML Firmware BeoMaster 5 Master Link ﬁrmware BM5 ML PCB BeoMaster 5 Master Link PCB version BM5 MB Bios BeoMaster 5 Motherboard BIOS BM5 Serial No Serial number for BeoMaster 5 BM5 OS Image BeoMaster 5 Operating System image BM5 OS Update BeoMaster 5 Operating System update

Product Info for BS5

BS5 Main App BeoSound 5 main application ﬁrmware BS5 Main Firmware BeoSound 5 main ﬁrmware BS5 Boot Firmware BeoSound 5 boot ﬁrmware BS5 PCB BeoSound 5 PCB version BS5 BOM BS5 Type No Type number for BeoSound 5 BS5 Item No Item number for BeoSound 5 BS5 Serial No Serial number for BeoSound 5

2.8 Service mode

NETWORK INFO

NETWORK SETTINGS

NETWORK INFO provides the opportunity to read-out network information. The elements are described below.

HOST NAME

Here the host name for BeoMaster 5 is read-out.

IP ADDRESS

Here the IP address for BeoMaster 5 is read-out.

MAC ADDRESS

Here the physical MAC address of the Ethernet adapter is read-out. If a wireless Ethernet adapter (WLAN) is connected, the MAC address for wireless adapter (WLAN) is shown, otherwise the read-out is for the wired network adapter (LAN).

CLIENTS CONNECTED

Here it is possible to see if a client PC is connected to BeoMaster 5, the options are ‘No clients connected’ or ‘1’.

INTERNET CONNECTION

This feature informs whether the network connection to the router/access point is OK or not. The options are YES/NO.

‘Network Settings’ provides the opportunity to set the ‘Client Password’. It is necessary to set the ‘Client Password’ in order to establish connection between BeoMaster 5 and the ‘Client PC’. You can enter password data from both BeoSound 5 and BeoMaster 5.

Explanation for BeoSound 5:

Changes/ﬂicks through the characters. GO Accept the selected character. ‘^’ Toggles between upper and lower case letters (placed in the character list). STORE Saves the created password (placed in the character list).

Explanation for BeoMaster 5 (Beo4/Beo5):

First press in the menu opens the character list. Second press and following, toggles between upper and lower case letters.

Closes the character list.

Moves the courser between the characters. GO/OK Saves the created password.

Service mode 2.9

ROLES

RECOVERY

This menu item provides the opportunity to deﬁne whether the BeoMaster 5/ BeoSound 5 is a AUDIO MASTER or not. If AUDIO MASTER is set to YES, it is possible to deﬁne which option the BeoMaster 5/BeoSound 5 is going to be in. If AUDIO MASTER is set to NO the ‘Option’ item is greyed out. The options are:

- AUDIO MASTER YES / NO

- AM OPTIONS 0 / 1 / 2 (greyed out if AUDIO MASTER is NO)

If damages/faults for unexplainable reasons occur to the ﬁle system, and a total reinstallation is required, it is possible to perform a recovery of BeoMaster 5. The recovery function reinstalls all system ﬁles, with the only exception of the customer data such as music, pictures and preferred websites. The recovery process contains 2 steps which is illustrated below:

- Step 1 of 2: Recovering system ﬁles. BeoMaster 5/BeoSound 5 reboots.

- Step 2 of 2: Applying factory default settings. BeoMaster 5/BeoSound 5 reboots.

- Then the recovery process is completed and the system is ready for use.

The recovery process proceeds unattended when ﬁrst executed.

! It is very important that BeoMaster 5/BeoSound 5 is not interrupted during the

process, to prevent major damages to the system. The recovery process is ﬁnished when the source menu is shown on the tv, or when the display on BeoSound 5 is off and the stby. LED lights red constantly.

2.10 Service mode

Configuration

System Info

System Settings

Maintenance

Picture

7 8

. .

Configuration

EXIT

1 2 3 4 5 6

Configuration

System info

System Settings

Maintenance

Picture

Product Info

Network Info

Network Settings

Roles

Recovery

Maintenance

Update Software

Reboot

Service Menu

Access to Service Menu

BeoMaster 5

- Select PC in the LIST on Beo4 and press GO/select the conﬁgured soft button, eg. PC on the screen on Beo5 and press OK.

- Press MENU 9 on Beo4/press Menu + 9 (the ‘+’ enables numerical soft buttons) on the Beo5 screen.

- Press 0 0 GO on Beo4/0 0 OK on Beo 5 (‘Conﬁguration Menu’ expands).

The procedure is illustrated below:

MENU 9 (Beo4) 0 0 GO (Beo4) Move highlight text to Menu ‘+’ 9 (Beo5) 0 0 OK (Beo5) ‘Maintenance’ and

press GO/OK.

- Move highlight text to ‘Service Menu’ and press GO/OK.

Now all running sources and processes related to BeoSound 5 or BeoMaster 5 shut down, and the SERVICE MENU appears on the screen.

Service mode 2.11

BeoSound 5

MODE

SOUND

SYSTEM INFO

MAINTENANCE

PRODUCT INFO

NETWORK SETTINGS

RECOVERY

BALANCE

BASS

TREBLE

SYSTEM SETTINGS

NETWORK INFO

ROLES

VOLUME

LOUDNESS

SPEAKER TYPE

MODE

COVERS

ARTISTS

ALBUMS

TITLES

FA VOURITES

QUEUE

N.MUSIC

N.RADIO

SETTINGS

- Move the navigator arm to MODE and use the wheel O to highlight SETTINGS.

- On BeoSound 5, press: GO to activate ‘Service Conﬁguration Menu’ (the menu appears on left side of the screen, containing new sub menus).

- Move the navigator arm to MAINTENANCE, use the wheel O to highlight SERVICE MENU and press GO.

The procedure is illustrated below:

- Highlight SETTINGS

- Move the navigator arm to MAINTENANCE, use the wheel O to highlight SERVICE MENU and press GO.

Now all running sources and processes related to BeoSound 5 or BeoMaster 5 shut down, and the SERVICE MENU appears on the screen.

How to exit Service Menu

- To exit Service Menu on BeoSound 5/BeoMaster 5, double click the ‘Exit Service Menu’ icon on the desktop, and the product returns to its normal state.

2.12 Service mode

Survey of ‘Service Menu’

Description af menu items

‘Date and Time’

‘Exit Service Menu’

This chapter is a survey that describes the shortcuts of the icons in the ‘Service Menu’ on BeoSound 5 and BeoMaster 5. The purpose of these shortcuts is to give an easy access to the different features. The shortcuts are:

- ‘Date and Time’

- ‘Exit Service Menu’

- ‘Install Adobe Flash’

- ‘Network Connections’

- ‘Regional and Language Options’

- ‘Test Internet Connection’

This icon is a shortcut to ‘Date and Time’ and provides the opportunity to manually set the date, time and time zone. This could be relevant if the auto update of date and time could not be performed.

This icon exits the ‘Service Menu’ and returns the product to its normal state.

‘Install Adobe Flash’

‘Network Connections’

‘Regional and Language Options’

‘Test Internet Connection’

The shortcut ‘Install Adobe Flash’ is a link to install a ‘Flash Player’ which provides the opportunity to browse ‘Flash’ media ﬁles on BeoMaster 5 (WEB).

The shortcut ‘Network Connections’ provides the opportunity to manually set up the settings for the network connection. This shows installations with a wireless network connection or a network without a ‘DHCP server’.

This icon is a shortcut to ‘Regional and Language Options’, and provides the opportunity to manually set up regional options and languages options (eg. text services and input languages). It might be necessary to perform this setup, if a router with special characters is installed in the network setup.

This icon is a shortcut to Bang & Olufsen’s homepage on the internet. The link provides the opportunity to check the internet connection from ‘Service Mode’. If the home page is shown, the internet connection is ok.

Service mode 2.13

Survey of control function

BeoSound 5 functionality

Beo4 functionality

Selects/enters the high-lighted sub-menu.

Back to the previous menu, modiﬁed data is not saved.

GO Selects items. Saves the modiﬁed data and leaves the sub-menu to the previous menu.

O Scrolls through menu items, radio stations, music ﬁles etc.

Moves the pointer on the screen according to the direction of the naviigation

arm.

Bring up the menu overlay.

GO Selects the sub-menu where the cursor is located. Accepts a menu, saving the values that have been entered. Activates a function.

Beo5 functionality

Moves the cursor bar up. Edits characters in the characters list.

Moves the cursor bar down. Edits characters in the characters list.

Selects a sub-menu in special cases.

/ Modiﬁes data.

STOP Back to the previous menu, modiﬁed data is not saved.

Digit

0 - 9

Modiﬁes data.

Bring up the menu overlay.

OK, selects the sub-menu where the cursor is located. Accepts a menu, saves the values that have been entered. Activates a function.

Moves the cursor bar up. Edits characters in the characters list.

Moves the cursor bar down. Edits characters in the characters list.

Selects a sub-menu in special cases.

/ Modiﬁes data.

BACK Back to the previous menu, modiﬁed data is not saved.

Digit

0 - 9

Modiﬁes data.

2.14

Fault ﬂow chart

Fault ﬂow chart 3.1

No function in BM5 .................................................................... 3.2

No red LED in BS5 ....................................................................... 3.3

No function in BS5 ..................................................................... 3.3

No operation of BS5 ................................................................... 3.4

No ‘click sound’ (Stby. LED in BS5 OK) ........................................ 3.4

No or incomplete boot sequence ................................................ 3.5

Boot error (disk boot failure) ....................................................... 3.5

No/faulty picture on BeoSound 5. (Stby. LED is OK) ..................... 3.6

No display (no Bang & Olufsen text on DVI-D at startup) ............. 3.7

No HDD activity (fan ok) ............................................................. 3.7

No sound from BeoMaster 5 ....................................................... 3.8

No N.Radio connection ............................................................... 3.9

3.2 Fault ﬂow chart

MASTER UNIT IR

SPDIF MASTER LINK LINE OUT POWER LINK

Fault symptom: No function in BM5

Possible causes: Defective PCB01, Motherboard Defective PCB4, SMPS Defective PCB51, ML-PL Defective 94, HDD

Confirm mains

connection is ok by

measuring on PCB4,

P19, pin1-2

OK?

Does the status LED

shine red ?

Replace mains cable

OK?

Disconnect W10

from PCB04, P18,

and confirm

+12V_BUS on

PCB04, P18, pin 2-3

+5V_SB on PCB04,

P18, pin 23. OK?

Reconnec t W10.

On PCB51 confirm*:

+3V 3_AT X,

+5V_ATX,

+12V_B ank

OK?

Poor or defective

AC connection on

PCB04, Power

Supply

Replace PCB04,

Power Supply

Replace defective

PCB04, Power

Supply

Confirm 0V on

PCB51, P101 pin 9

OK?

*Measuring points

Replace defective

PCB01,

Motherboard

+5V

+3.3V

+12V

+5V

PCB51

GND

Yes

Voltage

Push the POWER button on the rear panel, and confirm

the power-up

sequence

OK?

Done

Replace defective

PCB01,

Motherboard

Disconnect W9

from PCB94, HDD

and W12 from

PCB51, P150.

Confirm the before

mentioned voltages

again* OK?

Reconnec t W9 to

PCB94, HDD.

Confirm the before

mentioned voltages

again*

OK?

Fault in

BeoSound 5.

Please refer to the

next page.

Disconnect W5

from PCB51, P101. Confirm the before mentioned voltages

again*

OK?

Replace defective

PCB01,

Motherboard

Replace defective

PCB94, HDD Power

Supply

Replace defective

PCB51, ML-PL

** Status LED on BeoMaster 5

Fault ﬂow chart 3.3

P11

P10

Fault symptom: No red LED in BS5 No function in BS5

Possible causes: Defective PCB01, Mainboard Defective PCB13, Input Defective PCB61, Backlight Inverter Defective BM5

Confirm BM5 is

powered on.

Confirm

+5V_SB_AUX,

+12V_A UX

in the power cable*

for BS5 OK?

Confirm

+5V_ SB_AUX

+12V_AUX from

BM5 power outlet

(P 150)

OK?

Replace defective

W12, power cable

for BS5

Confirm

+12V_BUS on

PCB04, P18 pin 2-3,

+5V_SB on PCB04,

P18 pin 23

OK?

Replace defective

PCB51, ML-PL

Yes

Follow the fault

flow chart on the

Confirm

+5V_AUX on

PCB13, P4 pin 9,

+12V_AUX on

PCB13, P4 pin 5-8

OK?

Confirm

+3V3_ SB on PCB01,

Mainboard, P10

pin 1

OK?

Replace defective

PCB01, Mainboard

*BS5 power cable

1 GND 2 5V_AUX 3 12V_AUX 4 IR

Replace defective

PCB13, Input

Remove W23 from

PCB01, Mainboard.

Confirm:

+3V3_ SB on PCB01,

Mainboard, P10

pin 1

OK?

Replace defective

PCB58, Standby and

reconnect W23

Remove W21 from

PCB01, Mainboard.

Confirm:

+3V3_ SB on PCB01,

Mainboard, P10

pin 1

OK?

Replace defective

PCB14, Volume and

reconnect W23,

W21

Survey of connector placement on PCB01

Remove W20 from

PCB01, Mainboard.

Confirm:

+3V3_ SB on PCB01,

Mainboard, P10

pin 1

OK?

Replace defective PCB12, Navigator

and reconnect

W23, W21, W20

Replace defective

PCB01, Mainboard

and reconnect

W23, W21, W20

3.4 Fault ﬂow chart

Fault symptom: No operation of BS5 No ‘click sound’ (Stby. LED in BS5 OK)

Possible causes, defective:

USB cable PCB51, ML-PL PCB01, Mainboard PCB01, Motherboard

Restar t BeoSound 5 / BeoMaster 5

OK?

Replace USB cable

OK?

Confirm

+5V_SB _Aux on

PCB51, ML-PL

P151 pin 1

OK?

Disconnect USB

cable from PCB51,

ML-PL and

reconnect to an

available USB socket

on BeoMaster 5

Remove USB cable

and confirm

+5V_SB _Aux on

PCB51, ML-PL P151

pin 1

OK?

Replace defective

PCB01, Mainboard

Yes

Replace defective

PCB51, ML-PL

Is the operation of

BeoSound 5 OK?

Replace defective

PCB01,

Motherboard

Replace defective

PCB01, Mainboard

Fault ﬂow chart 3.5

Boot Menu

Select a Boot First device

LS120

CDROM

Legacy LAN

:Move Enter:Accept F4:Exit

USB-CDROM

USB-ZIP

USB-FDD

ZIP100

Hard Disk

Select a Boot First device

Ch0 M. : Hitachi HCS725050VLA38

Bootable Add-in Cards

:Move Enter:Accept F4:Exit

USB-HDD0 : KingstonDataTraveler 2

Fault symptom: No or incomplete boot sequence Boot error (disk boot failure)

Possible causes, defective: HDD/file structure SATA cable Power cable PCB01, Motherboard

Restar t BeoSound 5 / BeoMaster 5

OK?

Disconnect BM5 from mains. Place USB pen drive with BeoMaster 5 ServiceTool in an available USB socket.

Connect the USB keyboard to an available USB

Switch on the BeoMaster 5, press and hold the

‘Esc’ button on the keyboard, until the Boot

Menu appears on the screen.

Did *Boot Menu appear on the screen?

Replace W9, power

cable

socket.

Yes

Replace PCB01,

Motherboard.

Refer to adjustment

to serialise PCB01,

Motherboard

Choose

+ Hard Disk in the

*Boot Menu.

Is both Ch0 M. and

USB-HDD0

present?

Choose USB-HDD0 in the **Hard Disk Menu

to execute BeoMaster 5 Ser viceTool.

Refer to ServiceTool for adjustment on page 4.2

and choose Clone System Drives.

Await the cloning process to end.

Remove USB pen drive, click Reboot System.

Check that W6,

SATA cable is OK

and properly

connected

OK?

Replace defective

PCB94, HDD.

Refer to adjustment

to restore data

(only if relevant)

OK?

Replace or

reconnect W6,

SATA cable

Replace PCB01,

Motherboard.

Refer to adjustment

to serialise PCB01,

Motherboard

Perform the same

procedure as previous, but

instead of choosing

Clone System

Drives, choose

Clone Entire HDD

OK?

* Boot Menu

Replace defective

PCB94, HDD.

Refer to adjustment

to restore data

(only if relevant)

OK?

** Hard Disk Menu

Correct placement of SATA cable

Replace PCB01,

Motherboard.

Refer to adjustment

to serialise PCB01,

Motherboard

+ 57 hidden pages