Release Notes
for the 3Com® eXchange Call Center, Release 4.33 on NBX R4.2.9
NOTE: The 3Com eXchange Call Center has been qualified on IBM Server Z Pro Series (Pentium 4) machines.
CAUTION: BEFORE YOU INSTALL the Call Center hardware and software, be sure to read and understand all of:
These Release Notes for 3Com eXchange Call Center Release 4.33
The Release Notes for NBX System Release 4.2.9
CAUTION: If your Call Center server has virus protection software:
1.Before you install the NBX applications and the Call Center software, turn off the virus protection software.
2.Configure the virus protection software to:
Scan during off-peak hours
Not to scan C:\Program Files\3COM\NBX\NBX TSP\Logs
3.After you install all of the Call Center-related software on the Server, turn back on the virus protection software.
(ID 4454)
Route Points Require Passwords
•CAUTION: When you add TAPI Route Point to the NBXTSP on the NBX system, you must add a password for each Route Point. The Call Center will not redirect calls to a Route Point that has no password. Instead, the caller hears “ring no answer” and is never connected. (ID 4539)
Upgrade and Downgrade Procedures
See the Appendix in the 3Com eXchange Call Center Installation and Getting Started Guide for upgrade and downgrade procedures. Note that you should install the NBXTSP Release 4.28.
Caution: You must back up your database and move it to a secure location before beginning any upgrade or downgrade procedure.
Features of the 3Com eXchange Call Center at Release 4.33
The 3Com eXchange Call Center is a comprehensive call center solution designed to control, manage, monitor, and support the activities at a Call Center site. It has these parts:
The eXchange Engine system includes a sophisticated Intelligent Routing mechanism. It also employs an integrated Interactive Voice Response (IVR) package that enables the Call Center manager to design a routing plan and accurately assesses Call Center activity trends. On the basis of this information, management can provide the most efficient personnel allocation plan to meet the Call Center’s requirements.
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