Analog Telephones on the NBX® System
Quick Reference Guide
NOTES: For descriptions of these and other NBX features, see the NBX Telephone Guides. For instructions on using NBX features on an analog telephone, including descriptions of the tones that you hear, see the NBX Feature Codes Guide on any user screen in the NBX NetSet™ utility.
Access the Automated Attendant
From any telephone on the system, dial 500.
Put a Call on Hold
While you are on a call, press and release the telephone hook switch. You hear dial tone. Do not replace the handset in the telephone cradle. To return to the call, press the hook switch again.
Transfer a Call
1.While you are on a call, press and release the hook switch. Do not replace the handset in the telephone cradle.
2.Listen for Dial Tone. Dial the number to which you want to transfer the call.
3.As soon as you hear ringing, hang up the telephone to complete a blind (unannounced) transfer, or wait until the recipient answers, announce the call, and then hang up. The call is transferred when you hang up.
Make a Conference Call
1.Place or receive a call. Two parties are now on the call.
2.While you are on the call, press and release the hook switch.
3.Listen for dial tone. Dial the number of the person that you want to include in the conference call.
4.When the person answers, announce the conference call and again press and release the hook switch.
5.Listen for the confirmation beep. The conference call now includes three parties.
6.Optionally, repeat steps 2 through 5 to add a fourth person to the conference call.
At least one party must be internal. The conference ends when the last internal party hangs up.
To drop the last person whom you added to the conference (for instance, if the called party’s telephone is busy), press the hook switch, listen for dial tone,
press # + 431, and listen for the confirmation beep. You can now start at step 2 to add another party.
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3Com, the 3Com logo, and NBX are registered trademarks and NBX NetSet is a trademark of 3Com Corporation. Other brand and product names may be registered trademarks or trademarks of their respective holders.
Unanswered Calls
If you do not answer your analog telephone, the system transfers incoming calls to your voice mailbox or to wherever you have specified for your calls to go when you do not answer (called the call coverage point).
Set or Change Your Speed Dials, Call Forwarding, Call Pickup, and Phone Lock
See the NBX Feature Codes Guide or NBX NetSet™ Help.
Forward Incoming Calls to Your Voice Mailbox
(calls ring once and go to your call coverage point)
1.Pick up the handset. Listen for dial tone.
2.Press #. Listen for the Feature Entry Tone.
3.Dial 440.
4.Listen for the confirmation beep and then hang up. You now hear the feature active tone.
To stop forwarding calls to your voice mailbox, repeat steps 1 through 4. Dial tone returns to normal.
Switch Your Phone to Do Not Disturb Mode
(calls go immediately to your call coverage point)
1.Pick up the handset. Listen for dial tone.
2.Press #. Listen for the Feature Entry Tone.
3.Dial 446. Listen for the confirmation beep. You now hear the feature active tone.
To turn off Do Not Disturb, repeat steps 1 through 3. Dial tone returns to normal.
Park a Call
1.While on a call, press and release the hook switch.
2.Press # + 444.
3.Dial one of the extensions reserved for Call Park.
3-digit dial plan |
4-digit dial plan |
601–609 |
6000–6099 |
Ask your administrator if your system has a different range of Call Park extensions.
The call is parked until someone retrieves it, the caller hangs up, or the Call Park timer expires.
If the extension you chose is busy or the Call Park timer expires, the call returns to your telephone. Press and release the hook switch and # + 444 again and try another extension.
Retrieve a Parked Call
Dial the Call Park extension where the call was parked.
qkrefata-EN Published: 1-2005
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