Sony VPCZ13SGX-BJ, VPCZ13JGX, VPCZ13JGX-B, VPCZ13KGX, VPCZ13KGX-X Troubleshooting

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Sony VPCZ13SGX-BJ, VPCZ13JGX, VPCZ13JGX-B, VPCZ13KGX, VPCZ13KGX-X, VPCZ13HGX-B, VPCZ13FGX, VPCZ13FGX-B, VPCZ13GGX, VPCZ13GGX-B, VPCZ13HGX, VPCZ13EGX-B, VPCZ13DGX-B, VPCZ13CGX, VPCZ13CGX-S, VPCZ13DGX, VPCZ13AHX-XQ, VPCZ13BGX, VPCZ13BGX-BJ, VPCZ13AHX, VPCZ1390X, VPCZ134GX-S, VPCZ135GX, VPCZ135GX-B, VPCZ135GX-S, VPCZ137GX, VPCZ133GX-B, VPCZ133GX-S, VPCZ134GX, VPCZ133GM, VPCZ133GM-B, VPCS13SGX-Z, VPCS13SGX-ZI, VPCS13CGX-B, VPCS13DGX, VPCS13EGX, VPCS13BFX, VPCS13BFX-B, VPCS13AGX, VPCS137GX-S, VPCS137GX-Z, VPCS137GX-ZI, VPCS1390X, VPCS134GX-ZI, VPCS132GX-Z, VPCS132GX-ZI, VPCS134GX, VPCS134GX-B, VPCS132FX-ZI, VPCS132GX, VPCS132GX-B, VPCS132FX-S, VPCS131FM-S, VPCS132FX, VPCS132FX-B, VPCS131FM, VPCF13YFX, VPCF13YFX-B, VPCF13WFX-BC, VPCF13WFX-H, VPCF13XFX, VPCF13WFX-B, VPCF13UFX-B, VPCF13UFX-H, VPCF13SFX, VPCF13SFX-B, VPCF13TFX, VPCF13TFX-B, VPCF13PFX, VPCF13PFX-B, VPCF13QFX, VPCF13QFX-B, VPCF13NFX-B, VPCF13MGX, VPCF13NFX, VPCF13MGX-B, VPCF13HFX-B, VPCF13JFX, VPCF13JFX-B, VPCF13GGX-B, VPCF13HFX, VPCF13DGX-B, VPCF13EFX, VPCF13EFX-B, VPCF13CGX, VPCF13CGX-B, VPCF1390X, VPCF13AFX, VPCF13AFX-B, VPCF137FX-B, VPCF136FX-H, VPCF137FX, VPCF136FM-B, VPCF136FM-H, VPCF136FX, VPCF133FX-H, VPCF134FX, VPCF134FX-B, VPCF133FX-B, VPCF133FX, VPCF132FX, VPCF132FX-B, VPCF132FX-H, VPCF131FM, VPCF131FM-B, VPCF131FM-H, VPCEC4BFX-BJ, VPCEC4CFX, VPCEC4AFX, VPCEC4BFX, VPCEC3CFX-WI, VPCEC3DFX, VPCEC3DFX-BJ, VPCEC3CFX, VPCEC3BFX, VPCEC390X, VPCEC3AFX, VPCEB4MFX, VPCEB4MFX-B, VPCEB4MFX-L, VPCEB4MFX-W, VPCEB4KFX-BJ, VPCEB4LFX, VPCEB4HGX, VPCEB4HGX-BJ, VPCEB4FFX, VPCEB4FFX-BJ, VPCEB4GFX, VPCEB4BGX, VPCEB4BGX-BJ, VPCEB4AFX, VPCEB4AFX-BJ, VPCEB47GM-T, VPCEB45FX-WI, VPCEB46FX, VPCEB46FX-T, VPCEB47GM, VPCEB45FX-BJ, VPCEB44FX-WI, VPCEB45FX, VPCEB44FX, VPCEB44FX-BJ, VPCEB42FX-WI, VPCEB43FX, VPCEB43FX-BJ, VPCEB42FX-BJ, VPCEB42FX, VPCEB42FM-BJ, VPCEB42FM-T, VPCEB3TFX, VPCEB3TFX-T, VPCEB3SGX, VPCEB3SGX-BJ, VPCEB3RFX, VPCEB3QFX, VPCEB3QFX-WI, VPCEB3PGX, VPCEB3NFX-BJ, VPCEB3NFX-B, VPCEB3MFX-BJ, VPCEB3MFX-WI, VPCEB3NFX, VPCEB3LFX-BJ, VPCEB3KFX-WI, VPCEB3KFX, VPCEB3KFX-BJ, VPCEB3JGX, VPCEB3HGX, VPCEB3HGX-BJ, VPCEB3GGX, VPCEB3GGX-BJ, VPCEB3FGX-BJ, VPCEB3FGX, VPCEB3EFX, VPCEB3DFX-BJ, VPCEB3CFX-WI, VPCEB3BFX-W, VPCEB3CFX, VPCEB3BFX-B, VPCEB3BFX-L, VPCEB3AFX-WI, VPCEB3AFX, VPCEB3AFX-BJ, VPCEB3AFM-T, VPCEB390X, VPCEB3AFM, VPCEB37FX, VPCEB37FX-BJ, VPCEB36GX-BJ, VPCEB36GM, VPCEB36GM-BJ, VPCEB35FX-WI, VPCEB33GX-T, VPCEB33GX-WI, VPCEB35FX, VPCEB33FX-T, VPCEB33FX-WI, VPCEB33GX, VPCEB33FX-BJ, VPCEB33FM-WI, VPCEB33FX, VPCEB33FM-BJ, VPCEB32FX-BJ, VPCEB32FX-T, VPCEB32FX-WI, VPCEB32FX, VPCEB31FX-WI, VPCEB32FM, VPCEB32FM-WI, VPCEB31FX-BJ, VPCEB31FX-T, VPCEA4CGX-BJ, VPCEA4DGX, VPCEA4DGX-BJ, VPCEA4AFX-W, VPCEA4BGX, VPCEA4AFX-L, VPCEA4AFX-P, VPCEA48FX-BJ, VPCEA490X, VPCEA4AFX, VPCEA47FX-W, VPCEA47FX-P, VPCEA47FX-V, VPCEA47FX, VPCEA47FX-B, VPCEA47FX-G, VPCEA46FM-P, VPCEA46FM-L, VPCEA45FX-WI, VPCEA46FM, VPCEA46FM-B, VPCEA46FM-G, VPCEA45FX, VPCEA45FX-BJ, VPCEA44FX, VPCEA43FX-BJ, VPCEA43FX-T, VPCEA43FX, VPCEA3UFX-BJ, VPCEA3VFX, VPCEA3VFX-BJ, VPCEA3SFX-N, VPCEA3TFX, VPCEA3TFX-BJ, VPCEA3SFX-BQ, VPCEA3PGX-BJ, VPCEA3SFX, VPCEA3LGX-BJ, VPCEA3MGX, VPCEA3MGX-BJ, VPCEA3KGX, VPCEA3KGX-BJ, VPCEA3LGX, VPCEA3JGX, VPCEA3JGX-BJ, VPCEA3GGX, VPCEA3GGX-BJ, VPCEA3HGX, VPCEA3EGX-BJ, VPCEA3FFX, VPCEA3FFX-BJ, VPCEA3CFX-W, VPCEA3CFX-L, VPCEA3CFX-P, VPCEA3CFX-V, VPCEA3CFX-B, VPCEA3CFX, VPCEA3BFX-BJ, VPCEA3BFX-T, VPCEA3BFX-WI, VPCEA3BFX, VPCEA3AFX, VPCEA3AFX-BJ, VPCEA3AFX-WI, VPCEA37FX-P, VPCEA37FX-V, VPCEA37FX-W, VPCEA37FX-G, VPCEA36FX-WI, VPCEA37FX, VPCEA37FX-B, VPCEA36FX-L, VPCEA36FX-P, VPCEA36FX-T, VPCEA36FX-V, VPCEA36FX-G, VPCEA36FX, VPCEA36FX-B, VPCEA36FX-BJ, VPCEA36FM-V, VPCEA36FM-W, VPCEA36FM-WI, VPCEA36FM-T, VPCEA36FM, VPCEA36FM-B, VPCEA36FM-BJ, VPCEA36FM-L, VPCEA36FM-P, VPCEA33FX-W, VPCEA33FX-L, VPCEA33FX-P, VPCEA33FX-V, VPCEA33FX-B, VPCEA31FX-WI, VPCEA33FX, VPCEA31FX, VPCEA31FX-BJ, VPCZ13SGX, VPCZ13EGX, VPCZ137GX-S, VPCZ137GX-B, VPCZ134GX-B, VPCZ133GX, VPCS13EGX-B, VPCS13CGX, VPCS13AGX-B, VPCS137GX, VPCS134GX-Z, VPCS132GX-S, VPCF13YFX-H, VPCF13XFX-B, VPCF13WFX, VPCF13UFX, VPCF13RFX-B, VPCF13LGX, VPCF13GGX, VPCF13FGX, VPCF13BFX-B, VPCF137FX-H, VPCF136FX-B, VPCF134FX-H, VPCEC4CFX-BJ, VPCEC490X, VPCEC3AFX-BJ, VPCEB4LFX-BJ, VPCEB4KFX, VPCEB4GFX-BJ, VPCEB490X, VPCEB45FX-T, VPCEB44FX-T, VPCEB43FX-WI, VPCEB43FX-T, VPCEB42FX-T, VPCEB42FM, VPCEB3RFX-V, VPCEB3PGX-BJ, VPCEB3LFX, VPCEB3EFX-BJ, VPCEB3DFX, VPCEB3BFX, VPCEB3AFM-WI, VPCEB3AFM-BJ, VPCEB37FX-WI, VPCEB37FX-T, VPCEB36GX, VPCEB35FX-BJ, VPCEB33GX-BJ, VPCEB33FM, VPCEB31FX, VPCEA4BGX-BJ, VPCEA48FX, VPCEA47FX-L, VPCEA46FM-W, VPCEA44FX-WI, VPCEA44FX-BJ, VPCEA43FX-WI, VPCEA3UFX, VPCEA3PGX, VPCEA3HGX-BJ, VPCEA3EGX, VPCEA37FX-L, VPCEA31FX-T, VPCZ13BGX-X, VPCS13SGX, VPCS134GX-S, VPCS132FX-Z, VPCF13RFX, VPCF13LGX-B, VPCF13FGX-B, VPCF13DGX, VPCF13BFX, VPCF136FM, VPCEC3BFX-BJ, VPCEB4CGX, VPCEB3MFX, VPCEB3JGX-BJ, VPCEB3CFX-BJ, VPCEB3AFX-T, VPCEA4CGX, VPCEA4AFX-V, VPCEA4AFX-B, VPCEA45FX-T, VPCEA390X, VPCEA36FX-W, VPCEA33FX-G Troubleshooting

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Recovery, Backup and

Troubleshooting Guide

See the back side.

Introduction

It may take some time to display the current

status of the procedure.

Do not press the drive eject button while

creating Recovery Media, as doing so may result

in a failure of the process.

Keep the Recovery Media in a secure place.

To recover from the

recovery area



On models with the ASSIST button

Press the ASSIST button while your

computer is off to launch

VAIO Care Rescue.

Click Start recovery wizard.

To perform the custom recovery, select

Tools and click

Start advanced recovery wizard.

Follow the on-screen instructions.



On models without the ASSIST button

Turn on your computer and press the F10

key several times before the VAIO logo

screen disappears.

If the Edit Boot Options window is

displayed, press the Enter key.

Select Start recovery wizard.

To perform the custom recovery, select

Tools and click

Start advanced recovery wizard.

Follow the on-screen instructions.

Creating Recovery Media Recovering your computer

To recover from

Recovery Media

If your computer is not equipped with a built-

in optical disc drive, connect an external

optical disc drive (not supplied) to the

computer and to an AC power source.

Insert Recovery Media into the optical disc

drive while your computer is in Normal mode,

turn off the computer, and then turn it on

once again.

If you are using the external optical disc drive,

press the F11 key several times before the

VAIO logo screen disappears.

The Windows Boot Manager screen is

displayed.

Press the  or  key to select

Start VAIO Care Rescue and press the Enter

key.

Select Start recovery wizard.

To perform the custom recovery, select Tools

and click Start advanced recovery wizard.

Follow the on-screen instructions.

To restore your computer back to its original factory condition, follow one of the recovery methods

below.

Recovering your computer will delete all the data on the built-in storage device.

About recovery

What is recovery?

Recovery is the process of restoring your

computer back to its original factory condition.

There are two ways to recover your computer:



From Recovery Media



From the recovery area

When do I have to perform

recovery?



If your computer has been unstable



If your computer has been infected with a

computer virus



If your computer is experiencing problems

which cannot be solved through

troubleshooting



If you have formatted the C: drive by mistake

Which software should I use to

maintain and recover my

computer?

Use the following software.

VAIO Care



Creating Recovery Media



Checking your computer hardware

VAIO Care Rescue



Rescuing (backing up) your data



Recovering your computer



Erasing all the data on your built-in storage

device

See the help file included with VAIO Care and

VAIO Care Rescue for more information.

What is a recovery area?

The recovery area on the built-in storage device

contains data for system and application

recovery. Typically, you cannot modify or delete

data in this area, however, there is commercially

available software designed for this purpose.

Why do I have to create Recovery

Media?

Recovery Media are used to restore your

computer back to its original factory condition.

If Windows does not start and you have deleted

the recovery area, you will need the Recovery

Media to perform recovery. Create the Recovery

Media immediately after the computer is ready

for use.

About backup

What is a backup process?

The backup process creates a backup copy of

your data stored on the built-in storage device

and saves it to another location.

Why do I have to back up my data?

Due to unexpected events or computer viruses,

you might lose various data stored on your built-

in storage device. To restore the lost data, its

backup copy is needed.

It is strongly recommended that you back up

your data regularly.

You can confirm the number of necessary discs

and types of media you can use for Recovery

Media creation in step 6.

You cannot use Blu-ray Disc™ media,

DVD-RAM, CD-R, and CD-RW discs as

Recovery Media.

Connect your computer to the Internet,

download and install the latest updates using

VAIO Update.

If your computer is not equipped with a built-

in optical disc drive, connect an external

optical disc drive (not supplied) to the

computer and to an AC power source.

Click Start , All Programs, VAIO Care, and

VAIO Care.

If the User Account Control window appears,

click Yes.

If you are currently logged onto your

computer as a standard user, you may be

prompted to enter an administrator name

and a password.

Click Recovery & restore, select Recovery,

and then click Create Recovery Media.

Read the on-screen instructions carefully, and

then click Next.

Insert the media you want to use.

Follow the on-screen instructions.

Please create your Recovery Media

immediately after setup.

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