Sirona Orthophos XG3, Orthophos XG5 Service manual

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Page 1

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Easypad

Prog.

Multipad

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ORTHOPHOS XG 3D

ORTHOPHOS XG 5 / 3 / 3 PPE

sЙклбзе=OSKM

ready

/ XG

Plus

Page 2

About the Service Manual:

NOTE

• This Service Manual is valid for the following unit versions:

– ORTHOPHOS XG 3D – ORTHOPHOS XG – ORTHOPHOS XG 5 DS / Ceph – ORTHOPHOS PlusDS/PlusDSCeph / PPE* – ORTHOPHOS XG 5 / Ceph – ORTHOPHOS XG 3

These system versions differ regarding the equipment offered by their user interfaces and their possible configuration levels (see page 1-4).

Board DX41 is no longer installed in units with hardware version BA or higher (as of November 2006).

In addition, you also require:

• Spare parts list: Order No. 59 38 423

– ORTHOPHOS XG 3D

ORTHOPHOS XG 5 (DS) / Ceph, ORTHOPHOS XG 3 (DS)

ready

Plus

DS / Ceph

ready

/ Ceph

/ Ceph, ORTHOPHOS XG

Plus

DS / Ceph,

• Wiring diagrams: Order No. 59 38 332

– ORTHOPHOS XG

Plus

DS / Ceph, ORTHOPHOS XG 5 (DS) / Ceph,

ORTHOPHOS XG 3 (DS): Bestell-Nr. 59 38 332

– ORTHOPHOS XG 3D

ready

/ Ceph: Bestell-Nr. 63 03 494

• Installation Instructions

– ORTHOPHOS XG

Plus

DS / Ceph, ORTHOPHOS XG 3D – ORTHOPHOS XG 5 (DS) / Ceph: Order No. 60 04 902 – ORTHOPHOS XG 3 (DS): Order No. 60 51 416

• Tools

– Screwdriver, medium sized – Torx offset screwdrivers TX10, TX20, TX25 – Open-end wrench, 13 mm A/F – Socket wrench, 13 mm A/F – Side cutters – Spirit level

• Auxiliary devices

– Digital multimeter, Accuracy Class 1

– Mult-O-Meter 512L

– Soldering tool for repairing cables – Cable ties – Teflon tape – Loctite

ready

/ Ceph: Order No. 59 87 651

*PPE = pay per exposure (optional)

Page 3

General information/Software update 1

Messages

Troubleshooting

Adjustment

Service routines 5

Repair

Maintenance

Page 4

Page 5

Contents

1 General information ..................................................................... 1-5

1.1 Safety .................................................................................. 1-5

1.2 Device classes XG

1.3 Operation notes ................................................................... 1-8

1.4 Demo mode – Operation without radiation release ........... 1-11

1.5 Demo mode – Repacking andtransport ............................ 1-13

1.6 List of software versions .................................................... 1-14

1.7 Software update ................................................................ 1-27

1.8 Opening the "Details" ........................................................ 1-37

1.9 Configuring X-ray components via the SIDEXIS Manager 1-39

1.10 The most important modules and components ................. 1-45

1.11 Cabling overview ............................................................... 1-50

1.12 Illustrations of boards ........................................................ 1-54

1.13 Remove covers ................................................................. 1-66

Plus

/ 3D

ready

and XG 5 / 3 / 3 PPE ....... 1-6

2 Messages .................................................................................... 2-3

2.1 Help messages ................................................................... 2-4

2.2 System messages ............................................................... 2-6

2.3 Status displays .................................................................... 2-6

2.4 Error messages ................................................................... 2-6

2.5 List of error messages ......................................................... 2-9

2.6 List of available service routines ....................................... 2-59

3 Troubleshooting .......................................................................... 3-3

3.1 Error logging memory .......................................................... 3-4

3.2 Check the CAN bus ............................................................. 3-6

3.3 Checking the boards ......................................................... 3-12

3.4 Checking the motors ......................................................... 3-15

3.5 Checking the light barriers ................................................ 3-16

3.6 Device leakage current too high ........................................ 3-17

3.7 Checking the cables .......................................................... 3-18

3.8 Error analysis of X-RAY control signal path: up to unit hardware version AG

(with board DX41) ............................................................. 3-19

3.9 Error analysis of X-RAY control signal path: unit HW version BA or higher

(without board DX41) ........................................................ 3-23

3.10 Checking data paths / Generating test images ................. 3-26

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Page 6

Contents

4 Adjustment ................................................................................... 4-3

4.1 Important information concerning adjustment ...................... 4-3

4.2 Diaphragm/system adjustment menu .................................. 4-5

4.3 Adjusting the panoramic X-ray unit ...................................... 4-9

4.4 Checking and adjusting the touchscreen (only for XG

4.5 Adjusting the cephalometer (XG

Plus

4.6 TSA sensor adjustment (only for XG

4.7 Resetting the adjustment (XG

Plus

/ 3D

Plus

ready

Plus

ready

/ 3D

) .................................................. 4-55

/ XG 5, if ceph present) .......................... 4-58

with full version) ..................................... 4-109

/ 5 / 3 / 3 PPE) ...................................... 4-117

5 Service routines ......................................................................... 5-11

5.1 Selecting the Service menu ............................................... 5-12

5.2 Selecting a service routine ................................................. 5-17

5.3 Service routines with SIDEXIS .......................................... 5-20

5.4 Service routine S001 ......................................................... 5-23

5.5 Service routine S002 ......................................................... 5-25

5.6 Service routine S005 ......................................................... 5-30

5.7 Service routine S007 ......................................................... 5-44

5.8 Service routine S008 ......................................................... 5-53

5.9 Service routine S009 ......................................................... 5-61

5.10 Service routine S012 ......................................................... 5-64

5.11 Service routine S014 ......................................................... 5-74

5.12 Service routine S015 ......................................................... 5-81

5.13 Service routine S017 ......................................................... 5-84

5.14 Service routine S018 ....................................................... 5-121

5.15 Service routine S020 (not for XG 3 / 3 PPE) ................... 5-139

5.16 Service routine S021 (not for XG 3 / 3 PPE) ................... 5-143

5.17 Service routine S032 ....................................................... 5-148

5.18 Service routine S033 (not for XG 3 / 3 PPE) ................... 5-152

5.19 Service routine S034 ....................................................... 5-156

5.20 Service routine S037 ....................................................... 5-173

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Page 7

Contents

6 Repair .......................................................................................... 6-5

6.1 Safety check ........................................................................ 6-6

6.2 Replacing the height adjustment motor (M1_4)/spindle ...... 6-7

6.3 Replacing the ring motor (M1_3) ....................................... 6-19

6.4 Replacing the PAN actuators (M1_1/2) ............................. 6-22

6.5 Replace headrest .............................................................. 6-24

6.6 Easypad (XG

Plus

Or the Multipad for XG5 / 3 / 3 PPE) ................................. 6-26

6.7 Replacing the control panel ............................................... 6-29

6.8 Replacing/adjusting the FH light localizer (PAN) .............. 6-31

6.9 Replacing/adjusting the MS light localizer

laser module (PAN) ........................................................... 6-33

6.10 Replacing/adjusting the FH light localizer (Ceph) ............. 6-35

6.11 Removing the light localizers from the ring (for XG

Plus

and XG 5, if present) ....................................... 6-37

6.12 Replacing the bite block holder ......................................... 6-38

6.13 Replacing the motor-driven diaphragm (for XG

Plus

/ 3D

6.14 Replacing the fixed diagram (for XG 3 / 3 PPE) ................ 6-45

6.15 Replacing the X-ray tube assembly .................................. 6-48

6.16 Replacing the fan (tube assembly 1.0) .............................. 6-53

6.17 Replacing the fan (tube assembly 2.0) .............................. 6-54

6.18 Replacing the PAN (TSA) sensor holder ........................... 6-56

6.19 Replacing the ceph sensor holder ..................................... 6-60

6.20 Replace sensor ................................................................. 6-61

6.21 Replacing the light barriers ............................................... 6-62

6.22 Replacing circuit boards .................................................... 6-73

6.23 Replacing cables ............................................................. 6-101

ready

/ 3D

ready

) or

/ XG 5) .............................................. 6-41

59 38 399 D3352 D3352.076.01.26.02 09.2016

VII

Page 8

Contents

7 Maintenance ................................................................................ 7-3

7.1 Checking the height adjustment .......................................... 7-4

7.2 Checking the forehead and temple supports ....................... 7-6

7.3 Testing the rotating unit for smooth running ........................ 7-7

7.4 Checking the sensor holder (pan and ceph) ........................ 7-8

7.5 Checking the bite block holder ........................................... 7-10

7.6 Checking the light localizers .............................................. 7-11

7.7 Checking the X-ray images ................................................ 7-13

7.8 Checking the tube data ...................................................... 7-14

7.9 Checking the diaphragm .................................................... 7-20

7.10 Checking the cables for damage ....................................... 7-38

7.11 Checking the idling rollers .................................................. 7-39

7.12 Checking the grounding straps .......................................... 7-40

7.13 Checking the cable shields ................................................ 7-41

7.14 Checking the protective ground wires ................................ 7-42

7.15 Checking the unit leakage current ..................................... 7-46

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Page 9

ORTHOPHOS XG

1General information

Page 10

Tab 1

Contents

1.1 Safety ......................................................................1 – 5

1.2 Device classes XG

Plus

XG 5 / 3 / 3 PPE......................................................1 – 6

1.2.1 Overview of the ORTHOPHOS XG system classes and versions1 – 7

1.3 Operation notes.......................................................1 – 8

1.4 Demo mode – Operation without radiation release1 – 11

1.4.1 Switching the demo mode ON............................ 1 – 12

1.4.2 Switching the demo mode OFF.......................... 1 – 12

1.5 Demo mode – Repacking and transport ...............1 – 13

1.6 List of software versions........................................1 – 14

1.6.1 ORTHOPHOS XG 3 PPE ................................... 1 – 14

1.6.2 ORTHOPHOS XG 3 ........................................... 1 – 17

1.6.3 ORTHOPHOS XG 5 / Ceph ............................... 1 – 20

1.6.4 ORTHOPHOS XG

1.6.5 ORTHOPHOS XG 3D

ready

/ 3D

Plus

/ Ceph............................. 1 – 23

ready

and

/Ceph ....................... 1 – 26

1.7 Software update .................................................... 1 – 27

1.7.1 Important information on the software update.... 1 – 27

1.7.2 Performing a software update ............................ 1 – 29

1.7.3 Software update of ORTHOPHOS XG 5 to

V02.30 or higher ................................................. 1 – 34

1.7.4 Software update ORTHOPHOS XG

from version V02.20 to V02.30 or higher............ 1 – 35

1.7.5 Software update of ORTHOPHOS XG

version V02.22 to V02.30 or higher.................... 1 – 36

Plus

from

1.8 Opening the "Details" ............................................1 – 37

1.9 Configuring X-ray components via the

SIDEXIS Manager.................................................1 – 39

1.9.1 Setting up the X-ray component......................... 1 – 39

1.9.2 Selecting an X-ray component ........................... 1 – 40

1.9.3 Approval of the X-ray component....................... 1 – 43

1.9.4 Deleting the X-ray component............................ 1 – 44

1.10 The most important modules and components .....1 – 45

1.10.1 Slide ................................................................... 1 – 46

1.10.2 Stand .................................................................. 1 – 48

1.10.3 Cephalometer

(arm mounted on left side and on right side) ...... 1 – 49

1.10.4 Remote control ................................................... 1 – 49

1.11 Cabling overview................................................... 1 – 50

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Page 11

Tab 1

1.12 Illustrations of boards ............................................1 – 54

1.12.1 Boards in the slide.............................................. 1 – 54

1.12.2 Boards in the stand ............................................ 1 – 62

1.12.3 Boards in the cephalometer

(arm mounted on left side and on right side)...... 1 – 63

1.12.4 Boards in the remote control .............................. 1 – 64

1.13 Remove covers .....................................................1 – 66

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1 – 3

Page 12

Tab 1

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Page 13

1.1

Tab 1 1.1 Safety

CAUTION

WARNING

DANGER

1 General information

1.1 Safety

Repair work is only to be performed by trained dealers / service engineers who are authorized by Sirona. The Service Manual is provided purely for these persons.

It is essential that you comply with the warning and safety information contained in this Service Manual.

All such information is highlighted by one of three signal words, i.e. WARNING, CAUTION or DANGER.

Nonobservance may result in minor physical injuries or material damage and malfunctions.

Nonobservance may lead to serious physical injury or death.

Immediate danger to life and limb. Threat of serious physical injury or death.

1.1

bеЦдблЬ

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 5

Page 14

1.2 Device classes XG

NOTE

Comfort class with Easypad (XG

Plus

/ 3D

ready

)

Basic class with Multipad (XG 5 / 3 / 3 PPE)

Prog.





123

S005_______1____

Plus

/ 3D

ready

and XG 5 / 3 / 3 PPE Tab 1

1.2

Device classes XG

Plus

/ 3D

ready

and XG 5 / 3 / 3

PPE

The XG

to their user interface. While the ORTHOPHOS XG (XG class features a control panel with a color touchscreen (Easypad), the basic class (XG5/3/3 PPE) is equipped with a simpler control panel with a single-line display (Multipad).

Due to their different control panels, the operating procedures for these two system classes also vary.

All ORTHOPHOS XG units are digital systems.

The ORTHOPHOS XG operation with a cephalometer (ceph). The cephalometer for the XG 3D left or the right side. Only the cephalometer version with the arm mounted on the left side is offered for the XG 5 system version. Operation of the XG 3/3 PPE system version is not possible with a cephalometer.

The version with the "left-handed arm" is essentially described and illustrated in this service manual. The installation/removal procedure for the "right-handed arm" version must be performed with laterally reversed orientation where it is not described separately.

Plus

ready

unit version is also available with the ceph arm mounted either on the

/ 3D

ready

and XG 5 / 3 / 3 PPE system versions differ with regard

Plus

/ 3D

ready

and XG 5 unit versions are suitable for

Plus

/ 3D

ready

) comfort

Plus

Remote control operation is possible in all system versions.

The comfort unit class (XG However, the basic unit class (XG 5/3/3 PPE) is available only in a basic version.

Plus

The XG

This Service Manual describes both system classes in the highest possible configuration.

For more information on the different installation versions, please refer to the Installation Instructions.

The empty digits in the single-line display of the Multipad are marked with underscores in this Manual. They have been added to enhance clarity and are not present on the real Multipad.

system class optionally includes TSA operation.

Plus

/ 3D

ready

) comes in a basic and a full version.

1 – 6 D3352.076.01.26.02 09.2016

59 38 399 D3352

Page 15

1.2

Tab 1 1.2 Device classes XG

Prog.Prog.

Prog.

ORTHOPHOS XG

Plus

/ 3D

ready

with ceph arm on right sidewith ceph arm on left side

Comfort class (Easypad, basic or full version, TSA option (not for XG 3D

ready

) , remote control option)

ORTHOPHOS XG 5with ceph arm on left side

ORTHOPHOS XG 3

Basic class (Multipad, basic equipment, remote release optional)

Prog.Prog.

ORTHOPHOS XG 3 PPE

1.2.1 Overview of the ORTHOPHOS XG system

classes and versions

Plus

/ 3D

ready

and XG 5 / 3 / 3 PPE

1.2

bеЦдблЬ

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 7

Page 16

1.3 Operation notes Tab 1

1.3

Nominal line voltage The ORTHOPHOS XG X-ray unit can be operated in the following

Nominal line voltage ranges:

 200 V - 240 V

 50/60 Hz

The permissible line voltage fluctuation at:

 200–240 V: ±10%

The internal line impedance must not exceed max. 0.8 Ω.

Operation notes

Fixed connection

DANGER

Perilous shock hazard!

Fixed connection! Installing a mains plug instead of the specified fixed connection infringes international medical regulatory actions and is prohibited. In case of error, this puts patients, users, and other parties seriously at risk.

Remote control The system can be equipped with...

 a 1–3m coiled cable with release button inside the treatment room or ...

 a remote control with or without coiled cable located outside the X-ray

room (see installation instructions).

Warm-up time After it is switched ON, the system requires a warm-up time of approx. 1 min.

Self-adjustment routine At the same time, a mechanical and electronic self-adjustment routine is exe-

cuted. If a button is pressed during the self-adjustment routine, an error message is displayed on the Multipad (XG5 / 3 / 3 PPE) or on the Easypad (XG

ready

/ 3D

Cooling period The cooling period between two exposures is maintained by an automatic

exposure blocking function according to the pulse/pause ratio. A countdown of the waiting time is displayed on the Multipad (XG5 / 3 / 3 PPE) or the Easypad (XGXG

Turn-off time The turn-off time must amount to at least 60 s.

Demo units If the X-ray unit is to be presented as a demo unit at trade fairs or exhibitions,

it must be ensured that radiation release is blocked (see "Demo mode – Operation without radiation release" on page 1-11).

Software version The overall system software version is determined by the software statuses of

the EEPROMs on the boards (see "List of software versions" on page 1-14).

Wireless phone interference with medical electrical equipment

Disposal The X-ray tube assembly contains a tube with potential implosion hazard, a

To ensure safe operation of medical electrical equipment, the use of mobile wireless phones in practice or hospital environments is prohibited.

small amount of beryllium, a lead lining as well as mineral oil.

Plus

/ 3D

ready

Plus

59 38 399 D3352

1 – 8 D3352.076.01.26.02 09.2016

Page 17

1.3

Tab 1 1.3 Operation notes

CAUTION

WARNING

Error messages Error messages are displayed on the display of the Multipad (XG5/3/3 PPE)

or on the touchscreen of the Easypad (XG

Help messages in case exposure readiness cannot be attained

If you have to remove covers from the unit.

Secondary diaphragm Do not manually move or otherwise exert force on the secondary diaphragm

Measurements Always switch the unit OFF before connecting a measuring instrument.

Help messages are displayed on the display of the Multipad (XG5/3/3 PPE) or on the touchscreen of the Easypad (XG

Proceed according to section "1.13 Remove covers".

When removing covers, always remember that direct sunlight or bright room lighting can cause system malfunctions due to activated light barriers.

I.e.: avoid direct sunlight and bright room lighting above the unit!

When attaching the covers: Be sure to screw the sheet metal cover back on.

For reasons of electromagnetic compatibility, be sure to fasten all screws.

Reattach the covers.

(e.g. when removing it from its packaging).

Select the correct current/voltage type and adjust the measuring range to match the expected readings.

Perform continuity tests only on units which are switched off.

Plus

/ 3D

ready

1.3

bеЦдблЬ

If several exposures with radiation must be taken to check a measurement, make sure that the prescribed cool-down intervals are observed. They are maintained by an automatic exposure blocking function (see Operating Instructions).

The pulse/pause ratio is 1:10, i.e. a 10-second pause is maintained for each second of radiation emission. The pulse/pause ratio is automatically maintained (automatic exposure blocking).

A pulse/pause ratio of 1:20 is better for the X-ray tube.

It is essential that you observe the radiation protection regulations applicable in your country prior to radiation release.

The test rotations triggered by pressing the T key on the Easypad and then the release button are executed without radiation.

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 9

Page 18

1.3 Operation notes Tab 1

Replacing parts Switch off the unit before replacing parts.

When replacing parts in the vicinity of the power connection, the power switch, board DX32, or the X-ray tube assembly, disconnect the unit from the distribution box of the building installation.

Please always wear an ESD wrist band to protect sensitive components on printed circuit boards (ESD).

Always check the system and adjust it as required after replacing a board or the X-ray tube assembly.

The article numbers for ordering spare parts can be found in the spare parts list, Order No. 59 38 423. The diagrams contained in the spare parts list provide a useful guide when replacing parts.

Safety check A protective ground wire test and a leakage current test must be performed

prior to the installation or the hand-over of the unit as well as after repair work.

See sections "7.14 Checking the protective ground wires " and "7.15 Checking the unit leakage current ".

Functional check Following any form of service and maintenance work, a functional check must

be performed on the device. Perform the following test steps:

1. Perform a restart of the unit: – Turn the device off. – Wait 1 minute. – Switch the unit on. – Wait until the self-test is finished.

2. Perform a test exposure using the needle phantom included in the scope of supply.

59 38 399 D3352

1 – 10 D3352.076.01.26.02 09.2016

Page 19

1.4

Tab 1 1.4 Demo mode – Operation without radiation release

NOTE

3+4.

DX6 tube assembly 1.0

3+4.

DX6 tube assembly 2.0

1.4 Demo mode – Operation without radiation

release

1.4

bеЦдблЬ

59 38 399 D3352 D3352.076.01.26.02 09.2016

Starting with system SW version V02.28.02, the complete possible functionality of the system class is simulated, regardless of the current configuration.

1 – 11

Page 20

1.4 Demo mode – Operation without radiation release Tab 1

DANGER

Info menu for XG 5/3





Mac address : 010001200000 IP address : 192.168.15.19 Subnet mask : 155.155.255.0 Default gateway : 192.168.15.1 Net API version : 1 Net API revision : 14

Demo mode : ON

Tube exposures : 2217

Orthophos XG configuration

Info screen for XG

Plus

/ 3D

ready





123

P1______14.1__64_8







123

SYSTEM

Scroll through the list until the demo mode is displayed

2/2

1.4.1 Switching the demo mode ON

When operated in demo mode, the unit must not release any radiation. For this reason, you must take the following safety measures:

 Turn the device OFF.

PERILOUS SHOCK HAZARD! It is essential to switch the unit off and to wait at least another minute before taking off the covers of the tube assembly.

1. Remove the cover of the tube assembly.

2. Loosen the screws (A) and remove the cover plate (B).

3. Set the DIP switch S2 (DX6) to Position 2.

4. Pull the cable L5 (X-RAY) off from connector J6 (DX6).

Radiation release is now no longer possible.

5. Switch the unit ON and check the mode with the info menu (XG 5 / 3 / 3 PPE) / the info screen (XG

Demo mode: ON means that: The demo mode is switched ON (Radiation release is not possible)

Demo mode: OFF means: The demo mode is switched OFF (Radiography, radiation is possible)

 Switch the unit OFF again and reattach cover plate B and the tube assem-

bly covers by following the dismantling procedure in reverse order.

Plus

/ 3D

ready

1 – 12 D3352.076.01.26.02 09.2016

1.4.2 Switching the demo mode OFF

 Turn the device OFF.

PERILOUS SHOCK HAZARD! It is essential to switch off the unit and to wait at least another 1 minute before taking off the covers of the X-ray tube assembly.

1. Remove the cover of the tube assembly.

2. Loosen the screws A and remove the cover plate B.

3. Set the DIP switch S2 (DX6) to Position 1.

4. Connect cable L5 (X-RAY) to connector J6 (DX6).

Radiation release is now once again possible.

5. Switch the unit ON and check the mode with the info menu (XG 5 / 3 / 3 PPE) / the info screen (XG

Demo mode: ON means that: The demo mode is switched ON

(Radiation release is not possible)

Demo mode: OFF means: The demo mode is switched OFF (Radiography, radiation is possible)

 Switch the unit OFF again and reattach cover plate B and the tube assem-

bly covers by following the dismantling procedure in reverse order.

Plus

/ 3D

ready

59 38 399 D3352

Page 21

1.5

Tab 1 1.5 Demo mode – Repacking andtransport

NOTE

DANGER

NOTE

If the unit is installed with a floor stand, its height increases by 30mm. The bite block height value displayed on the Multipad (XG5/3/3 PPE) or Easypad (XG

Plus

/ 3D

ready

) remains the same, however.

1.5 Demo mode –

Repacking andtransport

1.5

bеЦдблЬ

Panoramic X-ray unit  Switch the panoramic X-ray unit ON and move it to its packing height by

pressing the UP/DOWN keys on the Multipad (XG5/3/3 PPE) or Easypad

Plus

(XG

– Bite block height = 965 mm (displayed as height on Multipad (XG5/3/3

PPE) or

Cephalometer  Start service routine S034, test step 6.

Easypad (XG

– Bottom edge of slide cover = 702 mm

The bottom edge of the slide cover must be at the same height as the markings A in the column.

 Move the cephalometer to the packing position

(see page 5-165).

 Turn the device OFF.

PERILOUS SHOCK HAZARD! Prior to disconnecting the line voltage, you must switch off the power connection and wait 1 minute?.

 Unplug any connections between the external units and the DX41 board

or interface board, and disconnect the unit from the power supply.

 For information on packing the units and on the packing condition, see the

relevant installation instructions.

/ 3D

ready

Plus

/ 3D

ready

) displayed as height)

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 13

Page 22

1.6 List of software versions Tab 1

NOTE

1.6

List of software versions

Any software combinations other than those listed here are not allowed. If the software version of any particular module does not match the overall software version, the overall software version will be marked with an asterisk on the info screen (e.g. 02.20*).

1.6.1 ORTHOPHOS XG 3 PPE

Panoramic unit

Board DX6 DX71 DX11 DX81

Overall software V 02.28

Overall software V 02.28.2

Overall software V 02.30

Overall software V 02.31

Overall software V 02.32

Overall software V 02.35

Overall software V 02.40

Overall software V 02.41

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54.00

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.02

Tube assem-

bly 1.0

03.06.03 04.07.01

Tube assem-

bly 1.0

03.08.00 04.09.07

Tube assem-

bly 1.0

03.08.00 04.10.06

02.60 02.33 02.40 02.33

02.60 02.33 02.40.01 02.33

02.60 02.34 02.42 02.33

02.60 02.34 02.43 02.33

02.61 02.35 02.45 02.33

02.61 02.35 02.47 02.33

02.62 02.36 02.48 02.33

02.63 02.37 02.48 02.33

03.05.00 02.54.00 02.51.01 02.33

03.06.00 02.54.00 02.51.02 02.33

03.06.00 02.54.00 02.51.03 02.33

03.06.01 02.54.03 02.54.00 02.33

Tube assem-

bly 2.0

Tube assem-

bly 2.0

Tube assem-

bly 2.0

02.54.03 02.54.01 02.33

02.55.02 02.58.00 02.33

02.55.02 02.59.07 02.33

* Exception: SIDEXIS version V02.00

Note

compatible with SIDEXIS versions V01.61

compatible with SIDEXIS Version V01.61*

compatible with SIDEXIS Version V01.61 – V2.5*

59 38 399 D3352

1 – 14 D3352.076.01.26.02 09.2016

Page 23

1.6

Tab 1 1.6 List of software versions

Remote control

Board DX42

Overall software V 02.28

Overall software V 02.28.2

Overall software V 02.30

Overall software V 02.31

Overall software V 02.32

Overall software V 02.35

Overall software V 02.40

Overall software V 02.41

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54.00

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.02

02.30

02.31

02.50

02.52

02.54.00

02.56.02

02.58.02

Note

1.6

bеЦдблЬ

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 15

Page 24

1.6 List of software versions Tab 1

NOTE

Sidexis XG

V 01.53

V 01.54

V 01.55

V 01.61

V 02.00

V 2.2

V 2.3

V 2.4

V 2.5

V 2.5.3

V 2.5.6

Note Database

requires ORTHOPHOS XG 3 PPE overall software version V02.28.2 or higher

Exception: Overall software V2.51.2 is not compatible with Sidexis XG version V02.00.

requires ORTHOPHOS XG 3 PPE overall software version V02.28.2 or higher

Old database

New database

59 38 399 D3352

1 – 16 D3352.076.01.26.02 09.2016

Page 25

1.6

Tab 1 1.6 List of software versions

1.6.2 ORTHOPHOS XG 3

Panoramic unit

Board DX6 DX71 DX11 DX41 DX81

Overall software V 02.25

Overall software V 02.27

Overall software V 02.28

Overall software V 02.28.2

Overall software V 02.30

Overall software V 02.31

Overall software V 02.32

Overall software V 02.35

Overall software V 02.41

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.01

Overall software V 02.58.02

Tube assem-

bly 1.0

03.06.03 04.07.01

Tube assem-

bly 1.0

03.08.00 04.09.07

Tube assem-

bly 1.0

03.08.00 04.09.07

Tube assem-

bly 1.0

03.08.00 04.10.06

02.57 02.29 02.37 02.22 02.30

02.60 02.31 02.39 02.23 02.32

02.60 02.33 02.40 (02.23*) 02.33

02.60 02.33 02.40.01 (02.23*) 02.33

02.60 02.34 02.42 (02.23*) 02.33

02.60 02.34 02.43 (02.23*) 02.33

02.61 02.35 02.45 (02.23*) 02.33

02.62 02.36 02.48 (02.23*) 02.33

02.63 02.37 02.48 (02.23*) 02.33

03.05.00 02.54.00 02.51.01 02.30.00 02.33

03.06.00 02.54.00 02.51.02 02.30.00 02.33

03.06.00 02.54.00 02.51.03 02.30.00 02.33

03.06.01 02.54.03 02.54.00 02.30.00 02.33

Tube assem-

bly 2.0

Tube assem-

bly 2.0

Tube assem-

bly 2.0

Tube assem-

bly 2.0

02.54.03 02.54.01 02.30.00 02.33

02.55.02 02.58.00 02.30.00 02.33

02.55.02 02.59.07 02.30.00 02.33

* Exception: SIDEXIS version V02.00

Note

compatible with SIDEXIS versions V01.45

compatible with SIDEXIS version V01.53

compatible with SIDEXIS versions V01.61

compatible with SIDEXIS Version V01.61*

compatible with SIDEXIS Version V01.61 – V2.5*

1.6

bеЦдблЬ

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 17

Page 26

1.6 List of software versions Tab 1

Remote control

Board DX42

Overall software V 02.25

Overall software V 02.27

Overall software V 02.28

Overall software V 02.28.2

Overall software V 02.30

Overall software V 02.31

Overall software V 02.32

Overall software V 02.35

Overall software V 02.40

Overall software V 02.41

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54.00

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.01

Overall software V 02.58.02

02.27

02.28

02.30

02.31

02.50

02.52

02.54.00

02.56.02

02.58.02

Note

59 38 399 D3352

1 – 18 D3352.076.01.26.02 09.2016

Page 27

1.6

Tab 1 1.6 List of software versions

NOTE

Sidexis XG

V 01.51

V 01.53

V 01.54

V 01.55

V 01.61

V 02.00

V 2.2

V 2.3

V 2.4

V 2.5

V 2.5.3

V 2.5.6

Note Database

requires ORTHOPHOS XG 3 overall software version V02.25 or higher

requires ORTHOPHOS XG 3 PPE overall software version V02.28.2 or higher

requires ORTHOPHOS XG 3 overall software version V02.25 or higher

Exception: Overall software V2.51.2 is not compatible with Sidexis XG version V02.00.

requires ORTHOPHOS XG 3 overall software version V02.25 or higher

requires ORTHOPHOS XG 3 overall software version V02.28.2 or higher

requires ORTHOPHOS XG 3 PPE overall software version V02.28.2 or higher

Old database

New database

1.6

bеЦдблЬ

* As of hardware version BA (from November 2006) new systems will be delivered without

board DX41 (see also page 1-44).

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 19

Page 28

1.6 List of software versions Tab 1

1.6.3 ORTHOPHOS XG 5 / Ceph

Panoramic unit Cephalo-

Board DX6 DX71 DX11 DX41 DX61 DX81 DX91

Overall software V 02.18.1

Overall software V 02.20

Overall software V 02.22

Overall software V 02.25

Overall software V 02.27

Overall software V 02.28

Overall software V 02.28.2

Overall software V 02.30

Overall software V 02.31

Overall software V 02.32

Overall software V 02.35

Overall software V 02.40

Overall software V 02.41

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.01

Overall software V 02.58.02

02.45 02.23 02.31 02.19 02.20 02.25 02.32

02.56 02.28 02.33 02.22 02.26 02.29 02.34

02.56 02.28 02.35 02.22 02.30 02.29 02.38

02.57 02.29 02.37 02.22 02.30 02.30 02.40

02.60 02.31 02.39 02.23 02.33 02.32 02.42

02.60 02.33 02.40 (02.23*) 02.33 02.33 02.42

02.60 02.33 02.40.01 (02.23*) 02.34 02.33 02.43

02.60 02.34 02.42 (02.23*) 02.34 02.33 02.43

02.60 02.34 02.42 (02.23*) 02.34 02.33 02.44

02.60 02.34 02.43 (02.23*) 02.35 02.33 02.44

02.61 02.35 02.45 (02.23*) 02.35 02.33 02.44

02.61 02.35 02.47 (02.23*) 02.35 02.33 02.44

02.62 02.36 02.48 (02.23*) 02.35 02.33 02.44

02.63 02.37 02.48 (02.23*) 02.35 02.33 02.44

03.05.00 02.54.00 02.51.01 02.30.00 04.01.00 02.33 02.44.00

03.06.00 02.54.00 02.51.02 02.30.00 04.01.00 02.33 02.44.00

03.06.00 02.54.00 02.51.03 02.30.00 04.01.00 02.33 02.44.00

03.06.01 02.54.03 02.54.00 02.30.00 04.02.00 02.33 02.44.00

Tube

assem-

bly 1.0

03.06.03 04.07.01

Tube

assem-

bly 1.0

03.08.00 04.09.07

Tube

assem-

bly 1.0

03.08.00 04.09.07

Tube

assem-

bly 1.0

03.08.00 04.10.06

Tube

assem-

bly 2.0

Tube

assem-

bly 2.0

Tube

assem-

bly 2.0

Tube

assem-

bly 2.0

02.54.03 02.54.01 02.30.00 04.02.00 02.33 02.44.00

02.55.02 02.58.00 02.30.00 04.04.00 02.33 02.45.00

02.55.02 02.59.07 02.30.00 04.04.00 02.33 02.45.00

* Exception: SIDEXIS version V02.00

meter

Note

compatible with SIDEXIS versions up to and incl. V01.44

compatible with SIDEXIS versions V01.45

compatible with SIDEXIS version V01.53

compatible with SIDEXIS versions V01.61

compatible with SIDEXIS Version V01.61*

compatible with SIDEXIS Version V01.61 – V2.5*

59 38 399 D3352

1 – 20 D3352.076.01.26.02 09.2016

Page 29

1.6

Tab 1 1.6 List of software versions

Remote control

Board DX42

Overall software V 02.18.1

Overall software V 02.20

Overall software V 02.22

Overall software V 02.25

Overall software V 02.27

Overall software V 02.28

Overall software V 02.28.2

Overall software V 02.30

Overall software V 02.31

Overall software V 02.32

Overall software V 02.35

Overall software V 02.40

Overall software V 02.41

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54.00

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.01

Overall software V 02.58.02

02.22

02.27

02.28

02.30

02.31

02.50

02.52

02.54.00

02.56.02

02.58.02

Note

1.6

bеЦдблЬ

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 21

Page 30

1.6 List of software versions Tab 1

NOTE

Sidexis XG

V 01.33 - V01.44

V 01.45

V 01.50

V 01.51

V 01.53

V 01.54

V 01.55

V 01.61

V 02.00

V 2.2

V 2.3

V 2.4

V 2.5

V 2.5.3

V 2.5.6

* As of hardware version BA (from November 2006) new systems will be delivered without

board DX41 (see also page 1-44).

Note Database

requires ORTHOPHOS XG 5 overall software version < V02.20

requires ORTHOPHOS XG 5 overall software version V02.20 or higher

requires ORTHOPHOS XG 5 overall software version V02.28.2 or higher

requires ORTHOPHOS XG 5 overall software version V02.20 or higher

Exception: Overall software V2.51.2 is not compatible with Sidexis XG version V02.00.

requires ORTHOPHOS XG 5 overall software version V02.20 or higher

requires ORTHOPHOS XG 5 overall software version V02.28.2 or higher

requires ORTHOPHOS XG 3 PPE overall software version V02.28.2 or higher

Old database

New database

59 38 399 D3352

1 – 22 D3352.076.01.26.02 09.2016

Page 31

1.6

Tab 1 1.6 List of software versions

Plus

1.6.4 ORTHOPHOS XG

Panoramic unit Cephalo-

Board DX6 DX7 DX11 DX41 DX61 DX81 DX91

Overall software V 02.17

Overall software V 02.19

Overall software V 02.20

Overall software V 02.22

Overall software V 02.25

Overall software V 02.27

Overall software V 02.28

Overall software V 02.28.2

Overall software V 02.30

Overall software V 02.31

Overall software V 02.32

Overall software V 02.35

Overall software V 02.40

Overall software V 02.41

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.01

Overall software V 02.58.02

02.41 02.25 02.30 02.16 02.17 02.23 02.31

02.52 02.31 02.32 02.20 02.25 02.26 02.34

02.56 02.35 02.33 02.22 02.26 02.29 02.34

02.56 02.38 02.35 02.22 02.30 02.29 02.38

02.57 02.40 02.37 02.22 02.32 02.30 02.40

02.60 02.42 02.39 02.23 02.33 02.32 02.42

02.60 02.44 02.40 (02.23*) 02.33 02.33 02.42

02.60 02.44 02.40.01 (02.23*) 02.34 02.33 02.43

02.60 02.44 02.42 (02.23*) 02.34 02.33 02.43

02.60 02.44 02.42 (02.23*) 02.34 02.33 02.44

02.60 02.44 02.43 (02.23*) 02.35 02.33 02.44

02.61 02.70 02.45 (02.23*) 02.35 02.33 02.44

02.61 02.70 02.47 (02.23*) 02.35 02.33 02.44

02.62 02.70 02.48 (02.23*) 02.35 02.33 02.44

02.63 02.70 02.48 (02.23*) 02.35 02.33 02.44

03.05.00 02.77.01 02.51.01 02.30.00 04.01.00 02.33 02.44.00

03.06.00 02.77.01 02.51.02 02.30.00 04.01.00 02.33 02.44.00

03.06.00 02.77.01 02.51.03 02.30.00 04.01.00 02.33 02.44.00

03.06.01 02.80.05 02.54.00 02.30.00 04.02.00 02.33 02.44.00

Tube

assem-

bly 1.0

03.06.03 04.07.01

Tube

assem-

bly 1.0

03.08.00 04.09.07

Tube

assem-

bly 1.0

03.08.00 04.09.07

Tube

assem-

bly 1.0

03.08.00 04.10.06

Tube

assem-

bly 2.0

Tube

assem-

bly 2.0

Tube

assem-

bly 2.0

Tube

assem-

bly 2.0

02.80.05 02.54.01 02.30.00 04.02.00 02.33 02.44.00

02.82.01 02.58.00 02.30.00 04.04.00 02.33 02.45.00

02.82.02 02.59.07 02.30.00 04.04.00 02.33 02.45.00

* Exception: SIDEXIS version V02.00

/ Ceph

meter

Note

compatible with SIDEXIS Version up to and incl. V01.44

compatible with SIDEXIS versions V01.45

compatible with SIDEXIS version V01.53

compatible with SIDEXIS versions V01.61

compatible with SIDEXIS Version V01.61*

compatible with SIDEXIS Version V01.61 – V2.5*

1.6

bеЦдблЬ

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 23

Page 32

1.6 List of software versions Tab 1

Remote control

Board DX42

Overall software V 02.17

Overall software V 02.19

Overall software V 02.20

Overall software V 02.22

Overall software V 02.25

Overall software V 02.27

Overall software V 02.28

Overall software V 02.28.2

Overall software V 02.30

Overall software V 02.31

Overall software V 02.32

Overall software V 02.35

Overall software V 02.40

Overall software V 02.41

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54.00

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.01

Overall software V 02.58.02

02.17

02.24

02.27

02.28

02.30

02.31

02.50

02.52

02.54.00

02.56.02

02.58.02

Note

59 38 399 D3352

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Page 33

1.6

Tab 1 1.6 List of software versions

NOTE

Sidexis XG

V 01.33 - V01.44

V 01.45

V 01.50

V 01.51

V 01.53

V 01.54

V 01.55

V 01.61

V 02.00

V 2.2

V 2.3

V 2.4

V 2.5

V 2.5.3

V 2.5.6

* As of hardware version BA (from November 2006) new systems will be delivered without

board DX41 (see also page 1-44).

Note Database

requires ORTHOPHOS XG ware version < V02.20

requires ORTHOPHOS XG overall software version V02.20 or higher

requires ORTHOPHOS XG ware version V02.20 or higher

requires ORTHOPHOS XG 3 PPE overall software version V02.28.2 or higher

requires ORTHOPHOS XG ware version V02.20 or higher

Exception: Overall software V2.51.2 is not compatible with Sidexis XG version V02.00.

requires ORTHOPHOS XG ware version V02.20 or higher

requires ORTHOPHOS XG ware version V02.28.2 or higher

requires ORTHOPHOS XG 3 PPE overall software version V02.28.2 or higher

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Plus

overall soft-

Old database

New database

1.6

bеЦдблЬ

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 25

Page 34

1.6 List of software versions Tab 1

1.6.5 ORTHOPHOS XG 3D

Panoramic unit Cephalo-

Board DX6 DX7 DX11 DX61 DX81 DX91

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.01

Overall software V 02.58.02

assembly

03.06.03 04.07.01

assembly

03.08.00 04.09.07

assembly

03.08.00 04.09.07

assembly

03.08.00 04.10.06

02.63 02.70 02.48 02.35 02.33 02.44

03.05.00 02.77.01 02.51.01 04.01.00 02.33.00 02.44.00

03.06.00 0277.01 02.51.02 04.01.00 02.33.00 02.44.00

03.06.00 02.77.01 02.51.03 04.01.00 02.33.00 02.44.00

03.06.01 02.80.05 02.54.00 04.02.00 02.33.00 02.44.00

Tube

1.0

Tube

1.0

Tube

1.0

Tube

1.0

Tube

assembly

2.0

Tube

assembly

2.0

Tube

assembly

2.0

Tube

assembly

2.0

02.80.05 02.54.01 04.02.00 02.33.00 02.44.00

02.82.01 02.58.00 04.04.00 02.33.00 04.45.00

02.82.02 02.59.07 04.04.00 02.33.00 04.45.00

* Exception: SIDEXIS version V02.00

ready

meter

/Ceph

Note

compatible with SIDEXIS versions V01.61

compatible with SIDEXIS Version V01.61*

compatible with SIDEXIS Version V01.61 – V2.5*

Remote control

Board DX42

Overall software V 02.41.01

Overall software V 02.51.01

Overall software V 02.51.02

Overall software V 02.51.03

Overall software V 02.54.00

Overall software V 02.54.01

Overall software V 02.58.00

Overall software V 02.58.01

Overall software V 02.58.02

Sidexis XG

V 2.5

V 2.5.3

V 2.5.6

Note Database

requires overall software version V02.41.01 or higher

02.52

02.54.00

02.56.02

02.58.02

Note

New database

59 38 399 D3352

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Page 35

1.7

Tab 1 1.7 Software update

NOTE

CAUTION

1.7 Software update

1.7.1 Important information on the software update

Read the information and "release notes" provided on the ORTHOPHOS XG Software CD and the information on the SIRONA dealer page on the Internet very carefully. These sources always contain the latest information on software updates.

Before performing a software update, it is essential to read the program-version-specific information in sections 1.7.3 to 1.7.5.

1.7

bеЦдблЬ

Important for XG ≥ 21001 (without ceph) / ≥ 41001 (with ceph):

A downgrade to a software version ≤V02.25 must not be performed on these systems in any case. Such a downgrade would cause permanent and irreparable malfunctioning of the user interface!

Important for units with the following serial numbers or higher:

XG 3 PPE 104000 –

XG 3 104000 –

XG 5 63500 83500

Plus

A downgrade to a software version <V02.32 cannot be performed on these units.

Plus

with occlusal bite block

A downgrade to a software version <V02.40 cannot be performed on units with an occlusal bite block.

Plus

devices with series numbers

Without ceph With ceph

23500 43500

Without ceph With ceph

24500 44500

59 38 399 D3352 D3352.076.01.26.02 09.2016

1 – 27

Page 36

1.7 Software update Tab 1

CAUTION

Important for units with the following serial numbers or higher:

Without ceph With ceph

XG 3 109.000 –

XG 5 69.000 89.000

ready

XG 3D

The new DX1/DX11 (REF: 62 82 052 / REF: 63 17 056) is installed in these units. Only an overall software version nation with these boards.

Not all software versions are suitable for all unit classes. The following table gives you an overview of the software version permissible for each unit class.

29.000 49.000

≧

V02.51.02 can be installed in combi-

Overall software

V 02.17 – – – X –

V 02.18.1 – – X – –

V 02.19 – – – X –

V 02.20 – – X X –

V 02.22 – – X X –

V 02.25 – X X X –

V 02.27 – X X X –

V 02.28 X X X X –

V 02.28.2 X X X X –

V 02.30 X X X X –

V 02.31 X X X X –

V 02.32 X X X X –

V 02.35 X X X X –

V 02.40 X X X X –

V 02.41 X X X X –

V 02.41.01 X X X X X

V 02.51.02 X X X X X

V 02.51.03 X X X X X

V 02.54.00 X X X X X

V 02.54.01 X X X X X

V 02.56.01 X X X X X

V 02.58.00 X X X X X

V 02.58.01 X X X X X

V 02.58.02 X X X X X

XG 3 PPE XG 3 XG 5 XG

Plus

ready

If an update is nevertheless performed accidentally, the version must be downgraded again immediately before acknowledging any error messages or executing any service routines!

1 – 28 D3352.076.01.26.02 09.2016

59 38 399 D3352

Page 37

1.7

Tab 1 1.7 Software update

NOTE

4. 5.

1.7.2 Performing a software update

When updating the software from version ≤ V02.41.01 to version V02.54.01 or higher, version V02.51.03 must be installed beforehand.

1.7

1. Start SIDEXIS MANAGER under START  PROGRAMS 

IDEXIS  SIDEXIS XG.

2. Click

To open the SOFTWARE UPDATE menu 3. Open the SOFTWARE UPDATE menu.

Entering the password 4. Enter the service password.

For the service password, enter the first 4 digits of the current system date in reverse order (e.g. on 05/24/1995, 5042 must be entered as the service password.

CONFIGURATION OF THE X-RAY COMPONENTS.

Click the

The dialog box for entering the service password appears on the screen.

ATTRIBUTES tab and then SOFTWARE-UPDATE.

bеЦдблЬ

If an incorrect service password or no password at all is then entered, the limited update menu for users will then be started. This includes only the possibility for an automatic update (see page 1-31).

The dialog box for selecting the installation source opens.

Select an installation source 5. IMAGEFILE is preset as the installation source for the software update.

6. Select the path and the desired update file and confirm your selection by

clicking

Click on

The current update file can be found on the ORTHOPHOS XG Software CD. It is delivered with each DX11 replacement board and also included in the country set. The contents of the CD can be downloaded from the Dealer domain of

the SIRONA Internet home page (under Product Info

www.sirona.com

OPEN.

NAME UPDATE and OPEN

 X-ray Systems):

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1.7 Software update Tab 1

Selecting the update mode 7. Select the mode for the software update.

You can select two different update modes via the index tabs:

 Automatic

The software of all components is automatically updated to a higher software version.

 Main version

The software can be upgraded or downgraded to the desired version.

This update mode is required e.g. if a replacement component delivered from stock has a newer status than the prevailing overall system status. In this case, a main version update to the overall system status (displayed on the info screen) must be performed for the corresponding component with the appropriate update file (*.SUI). The module is then reprogrammed.

(For more information on the update mode, see the next page)

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1.7

Tab 1 1.7 Software update

Automatic

A list of modules, their installed software version and the latest software version offered by the update function is displayed in the right pane.

Main version

(e.g. if modules have a newer version status than the overall system following module replacement)

Automatic

(accessible without password)

NOTE

In overall software V04.09.02 and higher, two versions of the DX6 assembly appear (tube assembly 1.0 and tube assembly 2.0). Depending upon which tube assembly has been installed, one of the versions is displayed with a red bar and the other with a green bar.

Modules which are connected and whose program release

corresponds to the latest main program version are identified by a continuous green bar.

Depending on the constellation, the update can take up to 10 - 15 mins. Do not acknowledge any timeout messages before this time has elapsed!!!!! This may lead to a total failure of individual modules.

Modules which are not elements of the current system configuration (e.g. DX71 with XGPlus) or, as a removable medium (e.g. sensors) are not connected, are marked by a broken red bar.

If the actual status of the module could not be polled for the update, the actual SW version will then be displayed as = V00:00.

If a module has a hardware incompatibility to the program status to be programmed or the software version on the module is newer than the one in the update file, this will be indicated by a red triangle with an exclamation mark.

If the version of the selected update file is lower than the current software version of the unit, then there will be no display in the right window. The downgrade required in this case is possible only via

User domain

Service area

1.7

bеЦдблЬ

8. Select the update mode and the update or component.

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1.7 Software update Tab 1

NOTE

Starting the update 9. START THE UPDATE by clicking start update.

Before starting the software update, make sure that no unit movements are active (especially any diaphragm movements)! Otherwise the system may become inoperable in rare cases.

All of the sensors located in the unit (Pan or Ceph) must be inserted in the corresponding slots. Exposure readiness must be deselected in SIDEXIS and the system must not be in the service mode already.

The update is started. A message box informs you when the update process is completed. Confirm the update with

OK.

Checking the log file 10. Check the log file to make sure that the update was completed success-

fully. Click SHOW LOGFILE

If messages such as Update of DXxx failed! appear there, please perform the update again. Repeat this procedure as often as necessary until the "failed messages" no longer appear.

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1.7

Tab 1 1.7 Software update

CAUTION

NOTE

SW Update Manager

11. Reboot the system.

It is always necessary to reboot the system after any software update. (The new DX11 version will run only after the system has been rebooted (see also Section 6.23.2, 6.22.4 Measures following replacement of boards ).

Any errors with the consecutive numbers 01, 03, 04, 06 and/or 07 displayed immediately following the software update may be ignored. If these messages appear again after the unit is rebooted, perform troubleshooting according to Section 2.6.

If anything conspicuous occurs in connection with system handling on completion of the software update, please repeat the software update as the first measure. Also check whether the system software version is displayed without an asterisk (*) on the info screen.

Checking the program versions 12. Check whether all modules contain the current program version via the

SW Update Manager or service routine S008.2 (see page 5-53).

1.7

bеЦдблЬ

Modules which are connected and whose program status agrees with that of the current main program version are marked by a continuous green bar.

Modules which are not elements of the current system configuration (e.g. DX71 with XG nected, are marked by a broken red bar.

If the actual status of the module could not be polled for the update, the actual SW version will then be displayed as = V00:00.

If the version of the selected update file is lower than the current software version of the unit, then there will be no display in the right window. A downgrade

required in this case is possible only via the MAIN VERSION mode.

13. Open the "Details".

This generates an XML file (with the system parameters) which is filed under the network name of the system in the PDATA\Plugins\<Plugin Name>\P2K_Config\/<Gerätename>ext.xml directory (see also section

1.8, on page 1-37).

Plus

) or, as a removable medium (e.g. sensors) are not con-

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1.7 Software update Tab 1

NOTE

CAUTION

E6 15 04



1.7.3 Software update of ORTHOPHOS XG 5 to

V02.30 or higher

If the sensors previously used are to be used in the future as well, plug them into the slots on the panoramic unit and/or cephalometer before you begin the update.

1. Switch the unit ON.

2. Perform the software update to version V02.30 or higher

(automatic update) as described on page 1-29.

3. Turn the device OFF.

Wait for approx. 1 minute. Then switch the unit ON again.

Error message E6 15 04 (undefined activation data) is displayed.

4. Acknowledge the error message with the R key .

5. Start service routine S008.4 and enable the function activation. Exit the

Service menu again.

6. Perform a ceph adjustment if a cephalometer is installed (see chapter

4.5).

7. Turn the device OFF.

Wait for approx. 1 minute. Then switch the unit ON again.

8. Check to see which Sidexis software version is installed:

– If SIDEXIS software version V01.55 is installed, no update is required.

– If SIDEXIS software version <V01.55 or V01.6 is installed, then update

the SIDEXIS software to version V02.4 or higher.

– If a SIDEXIS software version between V02.0 and V02.3 is installed,

then SIRONA recommends updating the SIDEXIS software to version V02.4 or higher.

When doing so, observe the system requirements for SIDEXIS V02.4. If a ≤ V01.55 software version was previously installed, the database also must be adapted accordingly. If this is not possible, please contact the CSC.

 The process is completed.

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Page 43

1.7

Tab 1 1.7 Software update

NOTE

CAUTION

E6 15 04



1.7.4 Software update ORTHOPHOS XG

Plus

from version V02.20 to V02.30 or higher

If the sensors previously used are to be used in the future as well, plug them into the slots on the panoramic unit and/or cephalometer before you begin the update.

1. Switch the unit ON.

2. Perform the software update to version V02.25 or higher

(automatic update) as described on page 1-29.

3. Turn the device OFF. Wait for approx. 1 minute. Then switch the unit ON again.

Error message E6 15 04 (undefined activation data) is displayed.

4. Acknowledge the error message with the R key .

5. Open the Service menu (see page 5-12).

6. Start service routine S008.3 and confirm the unit

serial number (see page 5-55).

The unit serial number is located on the rating plate of the unit.

1.7

bеЦдблЬ

In case of a wrong serial number, cancel the update and contact the SIRONA Customer Service Center!

7. Start service routine S008.4 and enable the function activation. Exit the Service menu again.

8. Turn the device OFF. Wait for approx. 1 minute. Then switch the unit ON again.

9. Perform the complete system adjustment (see chapter 4):

– PAN adjustment

– For TSA units: TSA adjustment

– CEPH adjustment if cephalometer is installed

10. Check to see which Sidexis software version is installed:

– If SIDEXIS software version V01.55 is installed, no update is required.

– If SIDEXIS software version <V01.55 or V01.6 is installed, then update

the SIDEXIS software to version V02.4 or higher.

– If a SIDEXIS software version between V02.0 and V02.3 is installed,

then SIRONA recommends updating the SIDEXIS software to version V02.4 or higher.

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 The process is completed.

1 – 35

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1.7 Software update Tab 1

NOTE

CAUTION

1.7.5 Software update of ORTHOPHOS XG

Plus

from

version V02.22 to V02.30 or higher

If the sensors previously used are to be used in the future as well, plug them into the slots on the panoramic unit and/or cephalometer before you begin the update.

1. Switch the unit ON.

2. Perform the software update to version V02.30 or higher

(automatic update) as described on page 1-29.

3. Turn the device OFF. Wait for approx. 1 minute. Then switch the unit ON again.

4. Perform a ceph adjustment if a cephalometer is installed (see chapter

4.5).

5. Check to see which Sidexis software version is installed:

– If SIDEXIS software version V01.55 is installed, no update is required.

– If SIDEXIS software version <V01.55 or V01.6 is installed, then update

the SIDEXIS software to version V02.4 or higher.

– If a SIDEXIS software version between V02.0 and V02.3 is installed,

then SIRONA recommends updating the SIDEXIS software to version V02.4 or higher.

 The process is completed.

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Page 45

1.8

Tab 1 1.8 Opening the "Details"

1.8 Opening the "Details"

Open XG 3D

Open "Details"

1. Start SIDEXIS MANAGER under START  PROGRAMS  SIDEXIS 

IDEXIS XG.

CONFIGURATION OF THE X-RAY COMPONENTS.

The CONFIGURATION OF THE X-RAY COMPONENTS MENU opens.

Click the

DETAILS.

The current parameters are read from the unit and stored as an XML file under the network name of the unit in the PDATA\Plugins\<Plugin Name>\P2K_Config\/<Gerätename>ext.xml directory.

The process can take up to 30 seconds.

ATTRIBUTES tab and then

Opening

2. 2.Click

MENU details 3. Open the extended DETAILS.

1.8

bеЦдблЬ

After the parameters are read, an editor displaying the XML file is opened automatically.

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1.8 Opening the "Details" Tab 1

NOTE

1951C59C.txt

--------------------------------------------------------------------------

--------------------- Changed Systemparameter ---------------------

-------------------------------------------------------------------------The following systemparameters have been changed compared to the factory settings. After replacing an DX11-PCB, the listed values must be reconfigured.

--- Changed System Configuration Settings --Setting of system version (configured in S17.2) actual value: 0x0043 Setting of head rest type (configured in S17.10) actual value: 1 Setting of language index (configured in S17.4) actual value: 0x0001 Setting of language-set index (configured in S17.5) actual value: 0x0002 Setting of remote control activation (configured in S17.6) actual value: active (01) Setting of DX41 configuration (configured in S17.9) actual value: mounted (01) Setting of image format (configured in S17.11) actual value: enabled (01) Settings of welcome-screen configuration (configured in S17.14) actual value: 01=1, 02=1, 03=1, 04=1, 05=0, 06=0, 07=0, 08=0 Settings of CEPH-adjustment (Stored by the adjustment-routines) actual value: DAlpha = 2810 | DX = 0 | DY = 35160 Settings of CEPH-adjustment QuickShot (Stored by the adjustment-routines) actual value: DAlpha = 2810 | DX = 0 | DY = 35160 Settings of PAN- and TSA-adjustment (Stored by the adjustment-routines) actual value: DAlpha = -202 | DX = -191 | DY = -6044 | A1 = 0 | A2 = 0 | C1 =

-77 Setting of ring type (configured in S34.7) actual value: 100 Setting of kVmA level series (configured in S17.8) actual value: FIFO_2A Settings of network configuration actual value: IP: 192.168.15.176 | Subnet: 255.255.255.0 | Gateway:

192.168.15.1

--- Changed User Preference Settings --Settings of patientensymbols PAN (configured in 'select basic settings') Settings of patientensymbols CEPH (configured in 'select basic settings') Setting of anomaly default (configured in 'select starting settings') Setting of default patientsymbol PAN (configured in 'select starting settings') Setting of default patientsymbol CEPH (configured in 'select starting settings')

You can scroll down further in the file using the scroll bar. The "Changed system parameters", i.e. the system parameters that were modified in relation to the factory setting, are displayed there. This is especially interesting after a module change. The parameter settings can thus be easily traced.

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1.9

Tab 1 1.9 Configuring X-ray components via the SIDEXIS Manager

1.9 Configuring X-ray components via the

SIDEXIS Manager

1.9.1 Setting up the X-ray component

Since it is addressable via the network, the X-ray component can in principle be activated for X-ray image acquisition by any of the PCs connected to the network.

The SiXABCon program is used to manage networkable X-ray components. It can be executed on any PC in the network, on which SIDEXIS XG has been installed.

IMPORTANT! In order to avoid IP address conflicts, you should never operate several networkable X-ray components in the network using the same IP address. Each X-ray component needs to be assigned a unique IP address.

Factory setting of the TCP/IP address of the unit:

192.168.15.240 (subnet mask: 255.255.255.0)

Checking existing IP addresses

To find out whether an IP address already exists in the network, enter the "PING" function in the input prompt (DOS window).

1. Switch on all network devices (computers, printers, X-ray components) which have been operated to date.

1.9

bеЦдблЬ

2. Invoke the input prompt (DOS window) from a network computer.

3. At the input prompt, enter "ping" followed by the address to be checked

and then press the Enter key. Example: "ping 192.168.15.13"

– If a network device responds, then this address has already been as-

signed.

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1.9 Configuring X-ray components via the SIDEXIS Manager Tab 1

1.9.2 Selecting an X-ray component

1. Switch all networkable X-ray components off.

2. Start the "SIDEXIS Manager" under "Start" / "Programs" / "SIDEXIS" .

3. Click "Configuration of the X-ray components".

– The menu "Configuration of the X-ray components" opens.

4. Select the "Properties" tab.

5. From the pull-down menu "Name" select the name of the desired X-ray

component ("XG3D" in the example); then click on the "Add component" button.

– select the text "Add component" under the desired X-ray component

in the "Name" pull-down menu.

– The password dialog box appears.

6. Enter the service password and confirm your input by clicking the "OK" button.

– The menu "Device configuration" opens.

– The "Boot service" element is selected automatically.

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1.9

Tab 1 1.9 Configuring X-ray components via the SIDEXIS Manager

NOTE

Boot service

Automatic addition and setup of the X-ray component via the boot service functions properly only if the unit is started with the default factory-set IP address. If the IP address already has been changed, reset it to the factory setting via service routine S037.2 or use the elements "Automatic search" or "Add component manually" (see section on "Alternatives to the boot service".

The element "Boot service" is selected in the structure tree.

1. Switch the unit on.

– The unit is detected in the network and the values for the IP address,

subnet mask and standard gateway are automatically imported to the input fields of the menu.

If the unit is not automatically detected in the network, it is possible to manually assign a static IP address via service routine S037.4.

1.9

bеЦдблЬ

Each unit must be assigned a unique IP address in the network.

2. If you want to, you can enter an individual IP address in the "IP address" input field and then click into one of the other input fields with the cursor.

– Default values suitable for the IP address are automatically entered in

the "Subnet Mask" and "Standard Gateway" input fields.

3. You can either overwrite the default values in the input fields or leave them unchanged, depending on the network involved.

4. Select the desired RCU in the "Sirona Control Server" drop-down menu.

5. Confirm the settings by clicking on the "Save Values" button.

– The settings are saved.

–The "Device Configuration" dialog window appears and informs you

that the configuration of the X-ray component has been completed successfully.

6. Confirm this dialog by clicking on the "OK" button.

7. Close the "Device configuration" menu by clicking on the "Close" button.

– The new X-ray component appears in the device list of the menu "Con-

figuration of the X-ray component" .

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1.9 Configuring X-ray components via the SIDEXIS Manager Tab 1

Alternatives to the boot service

As an alternative to adding new X-ray components via the boot service, you also can add them via the "Automatic search" or "Add component manually" functions.

Automatic search

1. Select the "Automatic search" element.

– The network is searched for existing X-ray components. All X-ray com-

ponents found appear in the menu list.

2. Select the desired X-ray component from the list.

– The values for the IP address, subnet mask and standard gateway are

automatically imported to the input fields of the menu.

3. Select the desired RCU in the "Sirona Control Server" drop-down menu.

4. Confirm the settings by clicking on the "Save Values" button.

– The settings are saved.

– The "Device Configuration" dialog window appears and informs you

that the configuration of the X-ray component has been completed successfully.

5. Confirm this dialog by clicking on the "OK" button.

6. Close the "Device configuration" menu by clicking on the "Close" button.

– The new X-ray component appears in the device list of the menu "Con-

figuration of the X-ray component" .

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1.9

Tab 1 1.9 Configuring X-ray components via the SIDEXIS Manager

Adding the component manually

1. Select the "Add component manually" element.

2. Enter the values in the menu input fields manually.

3. Select the desired RCU in the "Sirona Control Server" drop-down menu.

4. Confirm the settings by clicking on the "Save Values" button.

– The settings are saved.

–The "Device Configuration" dialog window appears and informs you

that the configuration of the X-ray component has been completed successfully.

5. Confirm this dialog by clicking on the "OK" button.

6. Close the "Device configuration" menu by clicking on the "Close" button.

– The new X-ray component appears in the device list of the menu "Con-

figuration of the X-ray component" .

1.9

bеЦдблЬ

1.9.3 Approval of the X-ray component

The X-ray component must have been selected via the "Device configuration" menu.

1. Click on the check box in front of the X-ray component that you would like to enable and accept the setting by clicking on the "Adopt" button.

– The X-ray component is enabled.

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1.9 Configuring X-ray components via the SIDEXIS Manager Tab 1

Checking enablement 1. To check the communication with the unit, click the "Device info" button.

– If the unit is communicating, a logfile with information on the unit con-

figuration appears.

1.9.4 Deleting the X-ray component

1. Switch all networkable X-ray components off.

2. Start the "SIDEXIS Manager" under "Start" / "Programs" / "SIDEXIS" .

3. Click "Configuration of the X-ray components".

– The menu "Configuration of the X-ray components" opens.

4. Select the "Properties" tab.

5. From the pull-down menu "Name" select the name of the desired X-ray

component ("XG3D" in the example); then click on the "Delete component" button.

6. The X-ray component is deleted from the device list of the menu "Configuration of the X-ray component" .

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1.10

Tab 1 1.10 The most important modules and components

Cephalometer, arm on right side or on left side

Remote control (See section 1.10.4)

Slide (See section 1.10.1)

Stand (See section 1.10.2)

1.10 The most important modules and components

The X-ray system comprises the following main modules:

 Slide with rotary unit

 Stand

 Cephalometer, arm on right side or on left side (optional)

 Remote control (optional)

1.10

bеЦдблЬ

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1.10 The most important modules and components Tab 1

DX11

DX1

DX5*

DX6*

DX61**

DX7*

DX81P*, DX85P*

LS*

M1*, M2*

M AK1, M AK2

*) not available as an individual spare part (see spare parts list) **) not for XG 3 / 3 PPE, (fixed diaphragm) ***) only for XG

Plus

/ 3D

ready

with occlusal bite block or OA ready units

DX71

Easypad (XG

Plus

/ 3D

ready

)

Multipad (XG 5 / 3 / 3 PPE)

DX51***

1.10.1 Slide

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1.10

Tab 1 1.10 The most important modules and components

Component Designation Function

Boards DX1 Open-loop/automatic control in general

DX11 Controller board

DX5* Headrest adapter

Plus

DX51*** Occlusal bite blocks (XG

DX6* (A) Tube assembly

DX6* (B) Tube assembly

Motors M1*, M2* Linear movement of headrest

Light barriers LS Position check

1.0

2.0

DX7* Touchscreen on the Easypad (XG

DX71 LED display on Multipad (XG 5)

DX61** Diaphragm control

DX81P* Digital sensor

DX85P* Digital sensor power supply

M U Rotary movement of rotating element

AK1, AK2 Linear movement of rotating element

ready units)

Open-loop/automatic control for tube assembly

/ 3D

ready

Plus

with occlusal bite block or OA

ready

/ 3D

)

1.10

bеЦдблЬ

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1.10 The most important modules and components Tab 1

DX41**

DX32*

M HV

1.10.2 Stand

Component Designation Function

Boards DX32* Power supply board

DX41** Interface board

Motors M HV Linear movement of height adjustment

* As of hardware version BA (from November 2006) new systems will be delivered with

the new version of board DX32 (see Section 1.9).

** As of hardware version BA (from November 2006) new systems will be delivered without

board DX41.

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Page 57

1.10

Tab 1 1.10 The most important modules and components

DX91

M S

DX42

1.10.3 Cephalometer

(arm mounted on left side and on right side)

1.10

bеЦдблЬ

Component Designation Function

Boards DX91 Cephalometer control

Motors M S Stepping motors:

Linear movement of secondary diaphragm and sensor

Light barriers LS Position check

1.10.4 Remote control

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Component Designation Function

Boards DX42 Display board for remote control

1 – 49

Page 58

1.11 Cabling overview Tab 1

DX32 / X2

DX6 / X3

DX32 / X1

DX1 / X100

DX1 / J302

DX6 / J6

DX1

DX6

Line filter

DX32

Power switch

Wago terminal

DX1 / J306 – J302

DX6 / J2 – J3

DX1 / J901

DX41

DX1 / X303

DX41 / X100

DX1 / X104

DX7 / X102

DX1 / X302

DX7 / X103

DX1 / X102

DX61 / X501

DX1

DX41**

DX61

DX6

DX7/DX71

8/108*

* as of unit hardware version BA ** Board DX 41 omitted in unit HW version

BA and higher

108*

1.11

Cabling overview

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1.11

Tab 1 1.11 Cabling overview

DX1 / X306

DX61 / X101

DX1 / X404

DX5 / X1

DX1 / X610

DX1 / X403

DX5

DX61

DX1

DX81

MHV

sensor

13 19

1.11

bеЦдблЬ

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Page 60

1.11 Cabling overview Tab 1

DX1

DX61

DX41**

DX42

DX81

22/24***

212131

Potentiometer

DX91

sensor

Laser module

Media converter

DX42 / X100

DX41 / X103

DX61

DX91

DX5

DX41

Media Konverter

DX81 / X100

DX1 / X503

17/117*

* as of unit hardware version BA ** Board DX 41 omitted in unit HW version

BA and higher

*** with ceph units with unit HW version BA and higher

117*

/24***

DX61

24***

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Page 61

1.11

Tab 1 1.11 Cabling overview

DX91

DX1

DX91 / X6

DX91 / X101

DX1 / X103

DX1 / X309

DX51

1.11

bеЦдблЬ

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Page 62

1.12 Illustrations of boards Tab 1

DX1

DX11

X500

X307X503

X303

X104

X403

X611

X607

X306X302

J307

J306

J302

X402

X1000

X102

X103

X404

X804

X802

X803

X100

X811

X812

X813

X610

X309

1.12

Illustrations of boards

1.12.1 Boards in the slide

Boards DX1 / DX11 Installed up to unit serial number:"

ORTHOPHOS XG 3 108.999

ORTHOPHOS XG 5 68.999

ORTHOPHOS XG 5 / Ceph 88.999

ORTHOPHOS XG 3D

ready

/ Ceph

To facilitate cable routing to the side, RJ 45 connectors with a 45° incline were introduced in August 2006.

28.999

48.999

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1.12

Tab 1 1.12 Illustrations of boards

Boards DX1 / DX11 Installed as of unit serial number:"

ORTHOPHOS XG 3 109.000

ORTHOPHOS XG 5 69.000

ORTHOPHOS XG 5 / Ceph 89.000

ORTHOPHOS XG 3D

ready

/ Ceph

29.000

49.000

1.12

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1.12 Illustrations of boards Tab 1

X6 X1 X2

X5X7

Board DX5

Board DX51 (only XG

Plus

/ 3D

ready

)

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59 38 399 D3352

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1.12

Tab 1 1.12 Illustrations of boards

X2X1 X306X305

F201

Board DX6 in the X-ray tube assembly 1.0 (not available as a spare part)

1.12

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1.12 Illustrations of boards Tab 1

Board DX6 in the X-ray tube assembly 2.0 (not available as a spare part)

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Page 67

1.12

Tab 1 1.12 Illustrations of boards

NOTE

X501

X101

X203

X202

X406

X405

X402 X401

X400 X304

X303

X302 X301

X300 X200

X201

Board DX61 (not for XG 3/3 PPE)

1.12

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Board DX7 (only XG

Plus

/ 3D

ready

, not available as spare part)

Board DX7 is shown here only for enhanced clarity. The Easypad may be replaced only as a complete unit!

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Page 68

1.12 Illustrations of boards Tab 1

NOTE

X104

X203

X202

X106

X103 X102

Board DX71 (only XG 5 / 3 / 3 PPE, not available as a spare part)

Board DX71 is shown here only for enhanced clarity. The Multipad may be replaced only as a complete unit!

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1.12

Tab 1 1.12 Illustrations of boards

NOTE

CAUTION

DX81

DX85

Boards DX81P / DX85P (not available as spare parts)

1.12

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Boards DX81 and DX85 are shown here only for enhanced clarity.

It is not allowed to open the sensor! The sensor may be replaced only as a complete unit!

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1.12 Illustrations of boards Tab 1

X100

F100X1

F101 F102 F103

X100

F100X1

F101 F102

1.12.2 Boards in the stand

Board DX32

up to unit hardware version AG

Board DX32

as of unit hardware version BA (from November 2006)

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1.12

Tab 1 1.12 Illustrations of boards

X100

X103

X104X102

X501

X101

X202

X304

X302

X201

X407

X306X307X308

Board DX41

omitted as of unit hardware version BA (from November 2006)

1.12

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Board DX91

1.12.3 Boards in the cephalometer

(arm mounted on left side and on right side)

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1.12 Illustrations of boards Tab 1

X200

X201

X107

X101

X100

X105

V103

V100

V101

1.12.4 Boards in the remote control

Board DX42

up to unit hardware version AG

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1.12

Tab 1 1.12 Illustrations of boards

X200

X201

X107

X101

X108 X105 Jumpers X109 and X110

V100

V103

V101

Board DX42

as of unit hardware version BA (from November 2006)

1.12

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1.13 Remove covers Tab 1

1. Profile cover

2. Intermediate piece

3. Arm cover, top

4. Slide cover, top rear

5. Slide cover, bottom rear

6. Support cover, top

7. Support cover, bottom

8. Tube assembly cover, front

9. Tube assembly cover, rear

10. Slide cover, center rear

11. Sensor holder cover

12. Slide cover, front complete

13. Ring cover

14. Cephalometer cover

1.13

Remove covers

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ORTHOPHOS XG

2 Messages

Page 76

Tab 2

Contents

2.1 Help messages .......................................................2 – 4

2.2 System messages...................................................2 – 6

2.3 Status displays ........................................................2 – 6

2.4 Error messages.......................................................2 – 6

2.4.1 Ex yy zz................................................................ 2 – 7

2.4.2 Ex yy zz................................................................ 2 – 8

2.4.3 Ex yy zz ................................................................ 2 – 8

2.4.4 General handling of error messages .................... 2 – 8

2.5 List of error messages.............................................2 – 9

2.6 List of available service routines ...........................2 – 59

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Tab 2

2 Messages

The different message texts are displayed...

 For XG

 For XG 5 / 3 / 3 PPE: on the Multipad display

 on the display of the remote control

There are 3 groups of message texts:

 Help messages (Hx xx)

 Error messages (Ex yy zz)

Plus

– Help messages are caused by operator errors

– The user must take action

– Error messages indicate system faults

– The user must take action to eliminate the fault(s)

/ 3D

ready

: on the Easypad touchscreen

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 System messages (Sxxx)

– System messages inform the user about the current operating

status of the system

– The user is not required to take action

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2.1 Help messages Tab 2

NOTE

2.1

Help messages are displayed as help codes (Hxxx) on the touchscreen of the Easypad (XG on the remote control display (if available). The codes tell you how to operate the system if radiation release is not possible due to a previous operator error.

The following list provides you with an overview of all help codes, their meaning and the action required to eliminate the corresponding problems:

Help messages

Plus

/ 3D

ready

), on the display of the Multipad (XG5/3/3 PPE) or

Help code Description Actions required

H3 01

H3 10

H3 20

H3 21

H3 22 (only for XG

Plus

H3 30 (XG 3 PPE only)

H3 31

The rotating element on the panoramic unit is not located in its starting position.

The system is performing an action.

The exposure parameters have not been acknowledged yet.

The X-ray room door contact is not detected.

Quadrant for TSA exposure is not selected.

)

Indicates number of exposures remaining (PPE concept).

1. After each power-up (see S017.22)

2. After each exposure if the number of exposures remaining is below the defined warning level (see S017.23)

No further exposures available.

 Press the R key:

Panoramic unit moves to starting position.

 Wait until the system is ready.

 Press the R key:

Exposure data are confirmed.

 Close the door or check door contact.

 Select quadrant via Easypad.

 Request new activation code via Sirona

Customer Service Center (CSC) in due time.

 Enter new "activation code".

(XG 3 PPE only)

H4 01

The sensor on the panoramic unit is not properly plugged in or is missing.

 Plug sensor into PAN slot.

H4 02

H4 03

H4 04

H4 05

H4 06

H4 07

The sensor on the cephalometer is not properly plugged in or is missing.

SIDEXIS is not ready for exposure.

The sensor does not match the selected exposure type

The cephalometer is not located in its starting position.

Unit uses default settings for this exposure, since the settings specified by SIDEXIS cannot be taken over.

If this message does not disappear after the sensor is plugged in, this indicates a system error. Perform error diagnostics according to Section 3.2.

 Plug sensor into Ceph slot.

If this message does not disappear after the sensor is plugged in, this indicates a system error. Perform error diagnostics according to Section 3.2.

 Make SIDEXIS ready for exposure.

 Plug in the ceph sensor.

 Plug in the TSA sensor.

 Press the R key:

Cephalometer moves to starting position.

 Perform alternative program setting.

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Tab 2 2.1 Help messages

NOTE

CAUTION

Help code Description Actions required

H4 10

H4 20

The sensor is being queried.

The image could not be transferred to SIDEXIS.

 Wait until the message disappears.

 Retrieve the exposure with SiRescue (see

SIDEXIS Operator’s Manual).

Do not switch the system off until the help message has disappeared.

The above measures clear those help messages that result from operator errors. If it is not possible to clear the help message by taking the above measures, another type of error is the cause. To identify the error, proceed as described in section 2.5.

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2.1

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2.2 System messages Tab 2

Ex yy zz

Error type

“Troubleshooting” classification for the

Location

Module, subsystem or logical function unit

Sequential number

with identification of the error

2.2

System messages

System code Description Actions required

S100

S110

ORTHOPHOS XG is started

Exposure cannot be performed.

 Wait, no action required

 Quit readiness for exposure,

switch unit OFF, wait for 1 minute, switch unit back ON and observe error messages displayed after switch-on.

 Repeat procedure if necessary

2.3 Status displays

Status displays (only for XG

Plus

/ 3D

ready

)

Ready for exposure

Please wait

Ready for exposure in XX seconds

Exposure in progress

Description

The unit is ready for operation.

The unit waiting for operational readiness.

The cooling time countdown is running.

Radiation is released.

2.4 Error messages

Error messages are displayed as error codes (Ex yy zz) on the touchscreen of the Easypad (XG PPE) or on the remote control display (if available). The codes provide you with error type, error location and troubleshooting information.

Error code: Ex yy zz The error messages are encoded according to the following pattern:

The error messages are sorted by modules in the table on page 2-7.

Plus

/ 3D

ready

), on the display of the Multipad (XG5 / 3 / 3

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Page 81

Tab 2 2.4 Error messages

2.4.1 Ex yy zz

Identifier x is supposed to help you quickly reach a decision on how to proceed with this error.

x Description Error group Actions required

System warning;

System message

Errors caused by sys-

tem overload

The system detects

that a key was pressed during power-on

Malfunction or

mechanical obstruction of unit movements

Malfunction during the

exposure or during exposure preparation

Error during system self-test

Unrecoverable system error

This error group includes all errors that indicate still acceptable tolerance variations, or messages about states which do not directly affect system operation.

This error group includes states that indicate e.g. temporary excess temperatures or the like. The cause of the error disappears automatically after a certain waiting time.

This error group includes all errors that indicate invalid signal states of keys and safety signals during power-on.

This error group includes all errors that indicate problems with the motor-controlled movements on the outside of the unit.

This error group includes all errors resulting from a certain system action triggered by the user which could not be performed because a required (internal) partial function (software or hardware) is not ready or fails.

This error group includes all errors which may occur spontaneously and without any related operator action. They may be caused by system self-tests.

This error group includes all errors which may occur spontaneously and without any related operator action. They may be caused by system self-tests. In this case it is absolutely sure that continued system operation is not possible.

 Acknowledge the error message to con-

tinue system operation. If the error occurs repeatedly, switch the system OFF and back ON. If the error occurs again: Identify the error by proceeding as described in section

2.5.

 Acknowledge the error message.

 Repeat the procedure step after a certain

waiting time.

– If the error message reappears: Ex-

tend the waiting time.

– If the error state persists: Identify the

error by proceeding as described in section 2.5.

 Switch the unit off and on again.

If the error occurs again, identify the error by proceeding as described in section

2.5.

 Acknowledge the error message and

make sure that the movements of the unit are not obstructed.

 Repeat the last procedure step or expo-

sure. If the error reoccurs without any identifiable cause: Identify the error by proceeding as described in section 2.5.

 Acknowledge the error message.

 Repeat the last procedure step or expo-

sure. If the error occurs again: Identify the error by proceeding as described in section 2.5.

 Acknowledge the error message.

 Identify the error by proceeding as de-

scribed in section 2.5.

Note:

Further operation of the unit is possible.

 Identify the error by proceeding as de-

scribed in section 2.5.

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2.4

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2.4 Error messages Tab 2

2.4.2 Ex yy zz

Identifier yy defines the location or logical function unit where the error has occurred.

yy Location/Function unit Board

Tube assembly DX6

Diaphragm control (not for XG 3/3 PPE, fixed diaphragm) DX61

User interface on the Easypad (XG

User interface on the Multipad (XG 5 / 3 / 3 PPE) DX71

System hardware DX11 / DX1

System software DX11 / DX1

CAN bus DX11 / DX1

Stand peripherals DX11 / DX1

Digital extension DX11 / DX1

Configuration/update (wrong software, wrong module constellation, etc.) DX11 / DX1

Media interface card (omitted as of HW version BA, November 2006) DX41

Remote control DX42

Sensor (Pan slot: zz=1-23 ; ceph slot: zz= 51-73) DX81

Cephalometer DX91

Plus

/ 3D

ready

)DX7

The location may be a DX module number standing for an entire HW function unit, or a logical SW function unit on board DX11 (central control).

2.4.3 Ex yy zz

The identifier zz represents a consecutive number with the error identification.

2.4.4 General handling of error messages

Error messages must always be acknowledged with the R key.

If trouble-free operation is possible after the error is acknowledged, then no further action is necessary.

If error messages reoccur or occur frequently, identify the error as described in section 2.5 and take appropriate action to eliminate the corresponding error or fault.

In some cases, it may make sense to obtain more information on the history and frequency of errors via the error logging memory (S007) and (see section 1.8, on page 1-37) (see also section 3.1).

DETAILS

59 38 399 D3352

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Page 83

Tab 2 2.5 List of error messages

NOTE

2.5 List of error messages

In the following table, the error codes are sorted by the location or function unit where the error has occurred. For enhanced clarity, the corresponding ID in the error code is printed in bold type.

Location 06: Tube assembly / DX6 board

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Error code Description Actions required see page

E6 06 01

E6 06 02

E6 06 03

E6 06 04

E6 06 05

E6 06 06

General error during module initialization

Invalid system data or uninitialized module storage data

Invalid commanding of control data, CAN bus error

Note:

This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.

Data transfer error or dialog error to module (master side)

Data transfer error or dialog error to bootloader of module

Note:

Occurs only in connection with software update

Module failed in TTP* (detected on master side)

Note:

This error may also occur in connection with other causal error messages. Please also observe the causal error message! It appears only after you acknowledge the first error message.

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 If the error occurs frequently,

replace the X-ray tube assembly

 Perform service routine S005.2

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Repeat software update

 Check the CAN bus

 If the error occurs repeatedly or the module is

no longer addressable, Replace the X-ray tube assembly

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 If the error occurs repeatedly or the module is

no longer addressable, Replace the X-ray tube assembly

1-27

6-48

6-33

1-27

6-48

1-27

6-48

2.5

3-6

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Page 84

2.5 List of error messages Tab 2

Error code Description Actions required see page

E6 06 07

E6 06 08

E7 06 10

E7 06 12

E6 06 13

E2 06 20

TTP* timeout error (detected on slave side)

Note: The module was temporarily not addressed by the master:

- Undervoltage on the master side

- Procedure error in the software

- Master (DX11) receives no Return commanding from the module

Note:

This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.

General fault detected locally on module (slave side). CAN controller being reinitialized.

Module is stuck in bootloader stage

Unit is not ready for operation

Note:

This error may also occur in connection with other causal error messages! Please also observe the causal error message! It appears only after you acknowledge the first error message.

Error when writing to EEPROM

Note: Stored data may be lost

Overtemperature of single tank/power pack

 Check the CAN bus

 Check power supply of board DX11; measuring

point 3.3 V on board DX1 (see wiring diagrams).

– If 3.3V present, replace board

DX11

– If 3.3V not present, replace board

DX11

– Check cable L6,

replace if necessary

– Check tube assembly (DX6)

replace if necessary

 Check the CAN bus

 Check software versions via info screen or ser-

vice routine S008.2,

if necessary, perform a software update

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Replace the X-ray tube assembly

 Check board DX6 (note LED states)

If the board remains in the bootloader stage...

 Repeat software update

 Replace the X-ray tube assembly

 Check the CAN bus

If this error occurs in combination with other errors

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit ON.

Repeat procedure and observe causal error messages.

 Replace the X-ray tube assembly

 Acknowledge error and repeat procedure

If the error occurs again...

 Replace the X-ray tube assembly

 Wait until the X-ray tube assembly has cooled

down.

 Check fan function using service routine

S005.4;

3-6

6-73

3-18

6-101

6-48

3-6

5-53

1-27

6-48

3-12

1-27

6-48

3-6

6-48

5-35

if necessary, Replacing fan

 Check temperature sensor in single tank

Check service routine S005.5,

if necessary, Replace the X-ray tube assembly

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5-37

6-48

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Page 85

Tab 2 2.5 List of error messages

Error code Description Actions required see page

E6 06 21

E6 06 22

E3 06 23

E5 06 30

E5 06 31

E5 06 32

E1 06 40

E1 06 41

E1 06 42

E1 06 43

E1 06 44

E1 06 45

Hardware signal of release button not detected

Broken temperature sensor

Hardware signal of release button applied during power-on

Total radiation time exceeded If a CAN bus error had been reported before...

Partial radiation time exceeded If a CAN bus error had been reported before...

Minimum preheating time not observed

Tolerance exceeded: Preheating (VH)

- nom.

Tolerance exceeded: kV - nom.

Tolerance exceeded: mA - nom.

Tolerance exceeded: Preheating (VH)

- act.

Tolerance exceeded: kV - act.

Tolerance exceeded: mA - act.

 Check cable L5 (fiber optic cable),

replace if necessary

 Replacing board DX1

 Replace the X-ray tube assembly

 Check cable L5:

– Switch the unit off.

– Pull cable L5 off of tube assembly

– Switch on the unit

– Perform optical check of L5:

- If light is visible: Replacing board DX1

- If no light is visible, replace the tube assembly

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

If a CAN bus error had been reported before...

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Perform service routine S005.2

 Replace the X-ray tube assembly

 Perform service routine S005.2

 Replace the X-ray tube assembly

 Perform service routine S005.2

 Replace the X-ray tube assembly

 Perform service routine S005.2

 Replace the X-ray tube assembly

 Perform service routine S005.2

 Replace the X-ray tube assembly

 Perform service routine S005.2

 Replace the X-ray tube assembly

3-18

6-101

6-73

6-48

6-73

6-48

3-6

1-27

3-6

1-27

3-6

1-27

5-33

6-48

5-33

6-48

5-33

6-48

5-33

6-48

5-33

6-48

5-33

6-48

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2.5

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Page 86

2.5 List of error messages Tab 2

Error code Description Actions required see page

E6 06 50

E6 06 51

E6 06 52

E6 06 53

E6 06 55

E7 06 54

E6 06 56

Undervoltage in intermediate circuit (400 V)

VHmax

MAmax

KVmax

Anode voltage too low

Basic heating pulses not applied

Error during auto-compensation

*) TTP = Time Trigger Protocol

 Check fuse F201 on board DX6 (see wiring dia-

grams), replace if necessary

 Check cable L3 (tube assembly),

replace if necessary

 Check electronic fuse on board DX32:

– Switch the unit off.

– Wait for at least 7 minutes (due to electronic

fuse)

– Switch unit back ON

– Functional test

If the error occurs again...

 Check board DX32,

replace if necessary

 Perform service routine S005.2

 Replace the X-ray tube assembly

 Perform service routine S005.2

 Replace the X-ray tube assembly

Perform service routine S005.2

 Replace the X-ray tube assembly

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Let the tube assembly cool down for approx. 30

min and repeat this procedure.

If the error occurs again...

 Replace the X-ray tube assembly

3-18

6-101

3-12

6-73

5-33

6-48

5-33

6-48

5-33

6-48

1-27

6-48

59 38 399 D3352

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Page 87

Tab 2 2.5 List of error messages

Location 07 (XG

Plus

/ 3D

ready

): Easypad / board DX7

Error code Description Actions required see page

E6 07 01

E6 07 02

E6 07 03

E6 07 04

E6 07 05

E6 07 06

General error during module initialization

Invalid system data or uninitialized module storage data

Invalid commanding or control data

Note:

This error may also occur in connection with other causal error messages. Please also observe the causal error message! It appears only after you acknowledge the first error message.

Data transfer error or dialog error to module (master side)

Data transfer error or dialog error to bootloader of module

Note:

Occurs only in connection with software update to

Module failed in TTP* (detected on master side)

Note:

This error may also occur in connection with other causal error messages. Please also observe the causal error message! It appears only after you acknowledge the first error message.

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

If the error occurs again...

 Check user interface with electronics (DX7) or

Replace Easypad

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Acknowledge error and repeat procedure

If the error occurs again...

 Check user interface with electronics (DX7) or

Replace Easypad

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Repeat software update

 Check the CAN bus

 Check user interface with electronics (DX7) or

Replace Easypad

 Check the CAN bus

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Replace Easypad

1-27

3-12

6-26

1-27

3-12

6-26

3-6

1-27

3-6

1-27

3-6

6-73

6-26

3-6

1-27

6-26

bеЦдблЬ

2.5

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Page 88

2.5 List of error messages Tab 2

Error code Description Actions required see page

E6 07 07

E6 07 08

E7 07 10

E7 07 12

E6 07 20

TTP* timeout error (detected on slave side)

Note: The module was temporarily not addressed by the master:

- Undervoltage on the master side

- Procedure error in the software

- Master (DX11) receives no Return commanding from the module

Note:

This error may also occur in connection with other causal error messages. Please also observe the causal error message! It appears only after you acknowledge the first error message.

General fault detected locally on module (slave side). CAN controller being reinitialized.

Module is stuck in bootloader stage

Unit is not ready for operation.

Note:

Therefore, the error can only be displayed on the remote control (DX42).

Contact to DX11 interrupted during operation.

 Check the CAN bus

 Check power supply of board DX11; measuring

point 3.3 V on board DX1 (see wiring diagrams).

– If 3.3V present, replace board

DX11

– If 3.3V not present, replace board

DX11

 Check the CAN bus

 Check software versions via info screen or ser-

vice routine S008.2,

if necessary, perform a software update

 Check user interface with electronics (DX7) or

Replace Easypad

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Check user interface with electronics (DX7)

(observe LED statuses)

If the board remains in the bootloader stage...

 Repeat software update

 Check user interface with electronics (DX7) or

Replace Easypad

 Check the CAN bus

This error is a sequential fault.

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit ON.

 Repeat procedure and observe causal error

messages.

 Note error message on remote control (DX42)

and check log memory (via details).

 Check the CAN bus

 Check cable L9,

replace if necessary

3-6

6-73

3-6

5-53

1-27

6-73

6-26

1-27

3-12

1-27

6-73

6-26

3-6

3-18

6-101

59 38 399 D3352

2 – 14 D3352.076.01.26.02 09.2016

Page 89

Tab 2 2.5 List of error messages

NOTE

Error code Description Actions required see page

E7 07 21

E3 07 30

E3 07 31

E3 07 32

E3 07 33

E3 07 34

E3 07 35

E3 07 36

E6 07 40

No CAN bus connection. DX11 does not start.

Note:

Occurs in the start screen after poweron.

Height adjustment keys actuated during power-on

Forehead support key pressed during power-on

Temple support keys actuated during power-on

Light localizer key actuated during power-on

Test key actuated during power-on

Return key actuated during power-on

Touchscreen actuated during poweron

No valid language set found

 Start detail query

If DX11 responds...

 Check signal path to DX7,

if necessary, repair or replace cable/connector

 Replace DX1

If DX11 does not respond ...

 Replace DX11

 System restart:

Switch the unit off. Wait 1 minute. Switch unit ON, making sure that the Easypad is not actuated during boot-up.

If the error occurs again...

 Check user interface with electronics (DX7) or

Replace Easypad

 Check selected language set using service rou-

tine S017.5, correct if necessary

6-101

6-73

6-26

5-93

1-27

bеЦдблЬ

2.5

Check whether selected language set is already installed, perform software update if necessary.

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

*) TTP = Time Trigger Protocol

1-27

59 38 399 D3352 D3352.076.01.26.02 09.2016

2 – 15

Page 90

2.5 List of error messages Tab 2

NOTE

Location 10: System hardware

Error code Description Actions required see page

E7 10 01

E7 10 02

E1 10 03

EEPROM cannot be written.

FPGA* of DX1 is not addressable.

The flash file system must be formatted.

 Acknowledge error and repeat procedure

If the error occurs again...

 Replace board DX11

 Replace board DX1

 Acknowledge error

6-73

E1 10 04

E1 10 05

Note:

Occurs after replacement of board DX11.

Flash file system formatting in progress.

Flash file system is not ready for operation.

*) FPGA = Field Programmable Gate Array

The flash file system is formatted and error message E1_10_04 is displayed.

 Wait until the message automatically disap-

pears (approx. 2 - 3 min.)

 Run service routine S009.4 and

Format flash file system

The contents of the error memory are thus lost.

If the error occurs again...

 Replace board DX11

5-61

6-73

2 – 16 D3352.076.01.26.02 09.2016

59 38 399 D3352

Page 91

Tab 2 2.5 List of error messages

Location 11: Power PC, board DX11

Error code Description Actions required see page

E6 11 01

E6 11 02

E6 11 03

E7 11 04

E6 11 05

E5 11 06

E7 11 07

Program sequence error

Watchdog error

Operating system/resource error

Implausible data in EEPROM

RAM allocation failed

Only for XG processing the control image following exposure. (Note: Following the scan, the control image is displayed on the Easypad as a quick view.)

The error usually occurs when there are problems with the image data path. It appears along with other error messages from this area (e.g. with E6 14 10, E6 14 11, E6 14 12)

Unknown or invalid definition of system class

Plus

/ 3D

ready

: Error when

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Acknowledge error and repeat procedure

If the error occurs again...

 Reset the entire unit adjustment (Pan, Ceph,

TSA) and readjust the unit

 Replace board DX11

 Acknowledge error and repeat procedure

If the error occurs again...

 Replace board DX11

 Acknowledge error and repeat procedure

If the error occurs again...

 Replace board DX11

 Check the device configuration via service rou-

tines S017 and S018 and reconfigure if necessary

 Check adjustment with diaphragm test expo-

sures

If the adjustment is not OK...

 Readjust the unit

If the adjustment is OK...

 perform the individual system settings again

(e.g. programming of the patient symbol keys; see operating instructions)

 Replace board DX11

 Pay attention to accompanying error messag-

es (E xx, etc.). Proceed according to the description for these error messages.

 Check the image data path

 Check cable

if necessary, Replace cable

 Replace sensor

 Replace board DX1

 Perform actions required according to Chapter

"Replacing circuit boards".

1-27

4-3

6-73

5-84, 5-121

7-20

4-3

6-73

3-26

3-18

6-101

6-61

6-73

bеЦдблЬ

2.5

Note:

Occurs during first power-on after replacement of board DX6 or DX11.

E7 11 08

59 38 399 D3352 D3352.076.01.26.02 09.2016

The user interface connected to this unit does is not compliant with the unit's system class configuration

 Install the user interface compliant with the

system class configuration of this unit

6-26

2 – 17

Page 92

2.5 List of error messages Tab 2

NOTE

Error code Description Actions required see page

E5 11 09

E1 11 10

E7 11 11

E7 11 12

Internal error in program flow of board DX11

The system is operating with default settings; exposure is possible

Note:

If this error occurs in combination with errors E6 61 02, E6 91 02 or E7 11 04 (see error logging memory), these additional errors provide an indication of the module involved.

Incorrect device configuration

Internal error in data management of board DX11

 Acknowledge error

If the error occurs again...

 Perform a software update (bug fix)

 Read out log memory and take the appropriate

actions

 Readjust the unit

If the error occurs again...

 Replace the defective module (DX61, DX91 or

DX11).

 Check the device configuration via service rou-

tine S017.2 and reconfigure if necessary

If the error occurs after a module has been replaced...

 Request "Details" to find out more and coordi-

nate all further action with the Sirona Customer Service Center.

If no module has been replaced...

1-27

4-3

6-5

5-85

E6 11 13

E7 11 14

Up to unit hardware version AG:

Short circuit in radiation release signal path between board DX42 and board DX41 (cable L17).

The release signal was detected on boards DX11 and DX41, but not on board DX42.

From system version BA (from 11/

2006):

Short circuit in radiation release signal path between board DX42 and board DX11 (cables L117 and L108).

The release signal was detected on board DX11, but not on board DX42

Wrong remote control for this unit

This error message blocks all unit functions. Work is possible at the unit again after the remote control is unplugged and the unit is switched off and on again.

 Switch the unit off, wait for 30 seconds,

and then switch it back on.

 Check software versions via info screen or ser-

vice routine S008.2,

if necessary, perform a software update

If the error occurs again...

 Perform a software update (bug fix)

 see section entitled "Error analysis of X-RAY

control signal path: up to unit hardware version AG (with board DX41)"

 Install the correct remote control.

If necessary, obtain a new remote control from the manufacturer.

(A remote control from GALILEOS or from an outside manufacturer might have been connected)

5-53

1-27

3-19

59 38 399 D3352

2 – 18 D3352.076.01.26.02 09.2016

Page 93

Tab 2 2.5 List of error messages

CAUTION

Error code Description Actions required see page

E1 11 18

E1 11 88

Calibration of the occlusal bite block is required

The unit is set to the demo mode

Note:

Occurs when the unit is switched on.

 Perform service routine S18.9.

 If necessary, perform customer-specific angle

settings via service routine S18.7.

If the user mode is expressly required...

 Switching the demo mode OFF

5-134

5-130

1-11

bеЦдблЬ

Radiation can be released after the demo mode is switched off!

Location 12: CAN bus

Error code Description Actions required see page

E6 12 01

E6 12 02

CAN controller init error on DX1

CAN malfunction (cannot be assigned to module)

 Check the CAN bus

2.5

3-6

59 38 399 D3352 D3352.076.01.26.02 09.2016

2 – 19

Page 94

2.5 List of error messages Tab 2

Location 13: Stand, peripherals

Error code Description Actions required see page

E4 13 01

E4 13 02

E5 13 03

E4 13 04

Actuator 1 has not reached pan home position

Actuator 1 has not left pan home position

Malfunction of actuator 1 during operation

Actuator 1; position counter error

 Check the actuator mechanisms manually for

smooth and easy running.

In case of stiffness...

 Manually reset the actuators to the zero position

and run a test cycle via P1.

If the error occurs again...

 Check light barrier V1_1 (X802) with service

routine S015.5,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S015.5 (free travel),

 Replace the actuators and/or spindles and

if necessary, Replace board DX1

 Check the actuator mechanisms manually for

smooth and easy running.

In case of stiffness...

 Manually reset the actuators to the zero position

and run a test cycle via P1.

If the error occurs again...

 Check light barrier V1_1 (X802) with service

routine S015.5,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S015.5 (free travel),

 Replace the actuators and/or spindles and

if necessary, Replace board DX1

 Check the actuator mechanisms manually for

smooth and easy running.

In case of stiffness...

 Manually reset the actuators to the zero position

and run a test cycle via P1.

If the error occurs again...

 Check light barrier V1_1 (X802) with service

routine S015.5,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S015.5 (free travel),

 Replace the actuators and/or spindles and

if necessary, Replace board DX1

 Check the actuator mechanisms manually for

smooth and easy running.

In case of stiffness...

 Manually reset the actuators to the zero position

and run a test cycle via P1.

5-81

6-62

5-81

6-22

6-73

5-81

6-62

5-81

6-22

6-73

5-81

6-62

5-81

6-22

6-73

59 38 399 D3352

2 – 20 D3352.076.01.26.02 09.2016

Page 95

Tab 2 2.5 List of error messages

Error code Description Actions required see page

If the error occurs again...

E6 13 05

E6 13 07

E4 13 11

 Check light barrier V1_1 (X802) with service

routine S015.5,

if necessary, Light barrier if necessary

 Check electric drive and jolt-free running with

service routine S015.5 (free travel),

 Replace the actuators and/or spindles and

if necessary, Replace board DX1

Actuator 1 is not ready for operation This error is a sequential fault.

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit ON.

 Repeat procedure and observe causal error

messages.

Error when activating actuator 1

Actuator 2 has not reached pan home position

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit on and test it for proper functioning.

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Check the actuator mechanisms manually for

smooth and easy running.

In case of stiffness...

 Manually reset the actuators to the zero position

and run a test cycle via P1.

If the error occurs again...

 Check light barrier V1_2 (X803) with service

routine S015.5,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S015.5 (free travel),

 Replace the actuators and/or spindles and

if necessary, Replace board DX1

5-81

6-62

5-81

6-22

6-73

1-27

5-81

6-62

5-81

6-22

6-73

bеЦдблЬ

2.5

59 38 399 D3352 D3352.076.01.26.02 09.2016

2 – 21

Page 96

2.5 List of error messages Tab 2

Error code Description Actions required see page

E4 13 12

E5 13 13

E4 13 14

E6 13 15

Actuator 2 has not left pan home position

Malfunction of actuator 2 during operation

Actuator 2; Position counter error

Actuator 2 is not ready for operation This error is a sequential fault.

 Check the actuator mechanisms manually for

smooth and easy running.

In case of stiffness...

 Manually reset the actuators to the zero position

and run a test cycle via P1.

If the error occurs again...

 Check light barrier V1_2 (X803) with service

routine S015.5,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S015.5 (free travel),

 Replace the actuators and/or spindles and

if necessary, Replace board DX1

 Check the actuator mechanisms manually for

smooth and easy running.

In case of stiffness...

 Manually reset the actuators to the zero position

and run a test cycle via P1.

If the error occurs again...

 Check light barrier V1_2 (X803) with service

routine S015.5,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S015.5 (free travel),

 Replace the actuators and/or spindles and

if necessary, Replace board DX1

 Check the actuator mechanisms manually for

smooth and easy running.

In case of stiffness...

 Manually reset the actuators to the zero position

and run a test cycle via P1.

If the error occurs again...

 Check light barrier V1_2 (X803) with service

routine S015.5,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S015.5 (free travel),

 Replace the actuators and/or spindles and

if necessary, Replace board DX1

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit ON.

 Repeat procedure and observe causal error

messages.

5-81

6-62

5-81

6-22

6-73

5-81

6-62

5-81

6-22

6-73

5-81

6-62

5-81

6-22

6-73

59 38 399 D3352

2 – 22 D3352.076.01.26.02 09.2016

Page 97

Tab 2 2.5 List of error messages

Error code Description Actions required see page

E6 13 17

E4 13 21

E4 13 22

E5 13 23

E4 13 24

Error when activating actuator 2

Ring motor has not reached pan home position

Ring motor has not left pan home position

Malfunction of ring motor during operation

Ring motor; Position counter error

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit on and test it for proper functioning.

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Check the actuator mechanisms manually for

smooth and easy running, if necessary, Reset actuators to zero position if necessary.

 Check the ring drive mechanism manually for

smooth and easy running,

if necessary, Replace the ring motor or mechanism.

 Check light barrier V1_3 (X804) with service

routine S014.4,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S014.3,

if necessary, Replace board DX1

 Check the actuator mechanisms manually for

smooth and easy running, if necessary, Reset actuators to zero position if necessary.

 Check the ring drive mechanism manually for

smooth and easy running,

if necessary, Replace the ring motor or mechanism.

 Check light barrier V1_3 (X804) with service

routine S014.4,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S014.3,

if necessary, Replace board DX1

 Acknowledge error

If the error occurs again...

 Replace board DX1

 Check the actuator mechanisms manually for

smooth and easy running, if necessary, Reset actuators to zero position if necessary.

 Check the ring drive mechanism manually for

smooth and easy running,

if necessary, Replace the ring motor or mechanism.

 Check light barrier V1_3 (X804) with service

routine S014.4,

1-27

6-19

5-80

6-62

5-78

6-73

6-19

5-80

6-62

5-78

6-73

6-19

5-80

bеЦдблЬ

2.5

59 38 399 D3352 D3352.076.01.26.02 09.2016

2 – 23

Page 98

2.5 List of error messages Tab 2

Error code Description Actions required see page

E4 13 25

E4 13 26

E6 13 27

E6 13 28

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S014.3,

if necessary, Replace board DX1

Ring motor has not reached ceph home position

Ring motor has not left ceph home position

Ring motor is not ready for operation This error is a sequential fault.

Error when activating ring motor

 Check the actuator mechanisms manually for

smooth and easy running, if necessary, Reset actuators to zero position if necessary.

 Check the ring drive mechanism manually for

smooth and easy running,

if necessary, Replace the ring motor or mechanism.

 Check light barrier V1_3 (X804) with service

routine S014.4,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S014.3,

if necessary, Replace board DX1

 Check the actuator mechanisms manually for

smooth and easy running, if necessary, Reset actuators to zero position if necessary.

 Check the ring drive mechanism manually for

smooth and easy running,

if necessary, Replace the ring motor or mechanism.

 Check light barrier V1_3 (X804) with service

routine S014.4,

if necessary, Replace light barrier,

 Check electric drive and jolt-free running with

service routine S014.3,

if necessary, Replace board DX1

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit ON.

 Repeat procedure and observe causal error

messages.

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit on and test it for proper functioning.

 Repeat procedure and observe causal error

messages

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

6-62

5-78

6-73

6-19

5-80

6-62

5-78

6-73

6-19

5-80

6-62

5-78

6-73

1-27

59 38 399 D3352

2 – 24 D3352.076.01.26.02 09.2016

Page 99

Tab 2 2.5 List of error messages

Error code Description Actions required see page

E4 13 30

E5 13 31

E5 13 32

E5 13 33

No height adjustment motor pulses

Unit has traveled to upper limit switch

Unit has traveled to lower limit switch

Height adjustment motor position counter too small for current position

Note:

Error may occur after replacement of board (DX11)

 Check cable L16 (X402),

replace if necessary

 Check board DX1,

replace if necessary

 Check filter between HA motor and L16

(acc. to circuit diagram on filter) (ohmic and voltage).

replace if necessary

 Check height adjustment motor incl. pulse gen-

erator,

replace if necessary

 Replace board DX1

 Check max. travel height with service routine

S018.2, adjust if necessary

 Run HA motor in the other direction with the UP/

DOWN keys and reference (value approx.

1500)

 Check light barriers V1_4

replace if necessary

 Check HA motor for overtravel,

if necessary, Replace DX1

If the error occurs again...

 Check the limit switch or wiring,

correct or replace the limit switch if necessary

 Run HA motor in the other direction with the UP/

DOWN keys and reference (value approx.

1500)

 Check light barriers V1_4

replace if necessary

 Check HA motor for overtravel,

if necessary, Replace DX1

If the error occurs again...

 Check the limit switch or wiring,

correct or replace the limit switch if necessary

 Run HA motor in the other direction with the UP/

DOWN keys and reference (value approx.

1500)

 Check max. travel height using service routine

S018.2, adjust if necessary

 Check light barriers V1_4,

replace if necessary

3-18

6-101

3-12

6-73

3-15

6-7

6-73

5-122

3-16

6-62

6-73

5-122

3-16

6-62

6-73

5-122

3-16

6-62

bеЦдблЬ

2.5

59 38 399 D3352 D3352.076.01.26.02 09.2016

2 – 25

Page 100

2.5 List of error messages Tab 2

NOTE

Error code Description Actions required see page

E5 13 34

Height adjustment motor position counter too large for current position

Note:

Error may occur after replacement of board (DX11)

 Run HA motor in the other direction with the UP/

DOWN keys on the Easypad (XG or the Multipad (XG 5 / 3 / 3 PPE) and reference (value approx. 1500)

 Check light barriers V1_4,

replace if necessary

As an aid, the latest switching state can be queried through the service routine S018.4.

Plus

/ 3D

ready

)

3-16

6-62

5-125

E5 13 35

E5 13 36

E7 13 37

E6 13 38

E6 13 39

Height adjustment motor; wrong direction of rotation

Software signal of key is applied, but hardware signal is not

Overtravel of HA motor occurs or height adjustment power transistor defective

Height adjustment motor is not ready for operation

Error when activating height adjustment motor

 Check connector assignment on filter or in front

of HA motor,

correct if necessary

 Replace board DX1

 Check cables L9 and L10,

replace if necessary

 Check limit switches SE1_1 and SE1_2,

replace if necessary

 Replacing the user interface

(Easypad for XG Multipad for XG 5 / 3 / 3 PPE)

 Check HA motor for overtravel,

if necessary, Replace board DX1

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit on and test it for proper functioning.

 Replace board DX1

This error is a sequential fault.

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit ON.

 Repeat procedure and observe causal error

messages.

 System restart:

Switch the unit off. Wait 1 minute. Switch the unit on and test it for proper functioning.

 Please contact the Sirona Customer Service

Center (CSC) to find out whether a bugfix by means of a software update is possible and perform such an update if necessary.

 Replace board DX1

Plus

/ 3D

ready

6-73

3-18

6-101

7-4

6-7

6-26

6-73

1-27

6-73

59 38 399 D3352

2 – 26 D3352.076.01.26.02 09.2016