Gateway® E-3600
System Manual
October 2001
Contents
Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii
Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
1 Checking Out Your Gateway Computer . . . . . . . . . . . . . . . . . . . . . . . . . 1
Gateway Desktop front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Gateway Desktop back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Gateway Mid-Tower front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Gateway Mid-Tower back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Heceta IV hardware management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Restarting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3 Working with the Gateway Desktop case . . . . . . . . . . . . . . . . . . . . . . 19
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Opening and closing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preparing to add or replace a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Replacing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Replacing or adding memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4 Working with the Gateway Mid-Tower case . . . . . . . . . . . . . . . . . . . . 47
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Opening and closing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Preparing to add or replace a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
iii
Adding or replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Replacing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Replacing or adding memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
6 Managing Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Using Standby mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Activating Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Installing an Uninterruptable Power Supply in Windows XP . . . . . . . . . . . . . . .87
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Cleaning the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
iv
7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Battery installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Computer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Diskette drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Memory and processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . 125
B Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Intel® i82845 System Board Technical Reference . . . . . . . . . . . . . . . . . . . . . . . . 137
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
v
vi
Preface
Conventions used in this manual
Throughout this manual, you will see the following conventions:
Convention Description
ENTER Keyboard key names are printed in small capitals.
TRL+ALT+DEL A plus sign means to press the keys at the same time.
C
Setup Commands to be entered, options to select, and messages that
appear on your monitor are printed in bold.
User’s Guide Names of publications are printed in italic.
Viewpoint All references to front, back, left, or right on the computer are based
on the computer being in a normal, upright position, as viewed from
the front.
Important A note labeled important informs you of special
circumstances.
Caution A caution warns you of possible damage to equipment or
loss of data.
Warning A warning indicates the possibility of personal injury.
Conventions used in this manual vii
Getting additional information
Log on to the technical support area of www.gatewayatwork.com to find
information about your computer or other Gateway products. Some types of
information you can access are:
■ Hardware driver and program updates
■ Technical tips
■ Service agreement information
■ Technical documents and component information
■ Frequently asked questions (FAQs)
■ Documentation for peripherals or optional components
■ Online technical support
viii
Checking Out Your Gateway Computer
This chapter provides basic information about your Gateway computer. Read
this chapter to find out:
■ Where components and connectors are located
■ What accessories are available
These illustrations show typical computer systems. Your computer system may
not look exactly the same.
1
1
Gateway Desktop front
3.5-inch internal or
external drive
expansion bay
Diskette drive
Diskette eject button
Power button
CD/DVD drive
CD/DVD eject button
USB ports
System audio
headphone jack
2 Checking Out Your Gateway Computer
Component Icon Description
3.5-inch internal drive
expansion bay
Power button Press this button to turn the power on or off. You can
CD/DVD drive Use a CD drive for installing programs, playing audio
CD/DVD eject button Press this button to open the CD/DVD drive tray.
System audio
headphone jack
USB ports Plug USB (Universal Serial Bus) devices (such as a
Diskette eject button Press this button to eject an inserted diskette.
Use this expansion bay for 3.5-inch form factor drives
and peripherals.
also configure the power button to operate in
Standby/Resume mode or Hibernate mode. For more
information on changing power button settings, see
“Power management” on page 81.
CDs, and accessing data.
Use a DVD drive for installing programs, playing audio
CDs and DVDs, and accessing data.
Plug headphones into this jack
USB Iomega™ Zip™ drive, scanner, or camera) into
these ports.
Diskette drive Use this drive to store smaller files on diskettes.
Gateway Desktop front 3
Gateway Desktop back
Case cover thumb screws
Voltage switch
Voltage switch
Parallel port
Power connector
Mouse port
Keyboard
port
USB
ports
Serial
port
USB
ports
Network
jack
Microphone jack
Line out
jack
Line in
jack
Monitor
port
Component Icon Description
Voltage switch Before turning on the computer, make sure that the switch
is in the proper position for the correct power available.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply is always
set to this when the computer is operating in the United
States. In other areas of the world, such as Europe, the
utility power is supplied at 230 volts at 50 Hz. If the
computer is operating in an environment such as this, the
voltage switch needs to be moved to 230.
4 Checking Out Your Gateway Computer
Component Icon Description
Case cover thumb
screws
Use the case cover thumb screws to open the case cover
for access to the inside of the case. For more information
on opening your case, see “Opening and closing” on
page 21.
Parallel port Plug a parallel device (such as a printer) into this port.
Monitor port Plug an external (VGA) monitor into this port.
Line in jack Plug an external audio input source (such as a stereo) into
this jack so that you can record sound on your computer.
This jack is color-coded blue.
Line out jack Speakers. Plug powered speakers, an external amplifier,
or headphones into this jack. This jack is color-coded
green.
Microphone jack Plug a microphone into this jack. This jack is color-coded
red.
USB ports Plug USB (Universal Serial Bus) devices (such as a USB
mouse, scanner, or camera) into these ports.
Network jack Plug an Ethernet 10/100 network cable into this jack.
Serial port Plug a serial device (such as a digital camera) into this
port.
USB ports Plug USB (Universal Serial Bus) devices (such as a USB
mouse, scanner, or camera) into these ports.
Keyboard port Plug a Personal System/2
®
(PS/2) keyboard into this port.
Mouse port Plug a PS/2 mouse into this port.
Power connector Plug the power cable into this connector.
Gateway Desktop back 5
Gateway Mid-Tower front
CD/DVD drive
CD/DVD eject button
Diskette drive
Diskette eject button
Power button
USB ports
6 Checking Out Your Gateway Computer
Component Icon Description
CD/DVD drive Use a CD drive for installing software programs,
playing audio CDs, and accessing data.
Use a DVD drive for installing software programs,
playing audio CDs and DVDs, and accessing data.
CD/DVD eject button Press this button to open the CD/DVD drive tray.
Diskette eject button Press this button to eject an inserted diskette.
Diskette drive Use this drive to store smaller files on diskettes.
Power button Press this button to turn the power on or off. You can
also configure the power button to operate in
Standby/Resume mode or Hibernate mode. For more
information on changing power button settings, see
“Power management” on page 81.
USB ports Plug USB (Universal Serial Bus) devices (such as a
USB Iomega™ Zip™ drive, scanner, or camera) into
these ports.
Gateway Mid-Tower front 7
Gateway Mid-Tower back
Power connector
Voltage switch
Mouse port
Keyboard port
USB ports
Serial port
Parallel port
Network jack
USB ports
Microphone jack
Line out jack
Line in jack
Monitor port
Cover
release
levers
8 Checking Out Your Gateway Computer
Component Icon Description
Power connector Plug the power cable into this connector.
Voltage switch Before turning on the computer, make sure that the switch
is in the proper position for the correct power available.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply is always
set to this when the computer is operating in the United
States. In other areas of the world, such as Europe, the
utility power is supplied at 230 volts at 50 Hz. If the
computer is operating in an environment such as this, the
voltage switch needs to be moved to 230.
Mouse port Plug a Personal System/2
Keyboard port Plug a PS/2 keyboard into this port.
Network jack Plug an Ethernet 10/100 network cable into this jack.
USB ports Plug USB (Universal Serial Bus) devices (such as a USB
keyboard, scanner, or camera) into these ports.
Serial port Plug a serial device (such as a digital camera) into this
port.
®
(PS/2) mouse into this port.
Parallel port Plug a parallel device (such as a printer) into this port.
USB ports Plug USB (Universal Serial Bus) devices (such as a USB
keyboard, scanner, or camera) into these ports.
Microphone jack Plug a microphone into this jack. This jack is color-coded
red.
Line out jack Speakers. Plug powered speakers, an external amplifier,
or headphones into this jack. This jack is color-coded
green.
Line in jack Plug an external audio input source (such as a stereo) into
this jack so that you can record sound on your computer.
This jack is color-coded blue.
Gateway Mid-Tower back 9
Component Icon Description
Monitor port Plug an external (VGA) monitor into this port.
Cover release levers Use the cover release levers to open the side panel for
access to the inside of the case. For more information on
opening your case, see “Opening and closing” on page 49.
10 Checking Out Your Gateway Computer
Heceta IV hardware management
Heceta IV is an integrated data acquisition system that lets you monitor the
status of your system hardware. Monitored information includes internal
temperature, fan speed, voltage, and chassis intrusion (to alert you in case of
tampering). The features of the hardware management system can be accessed
through LANDesk
indicator.
®
Client Manager, which provides a quick system health
Heceta IV hardware management 11
12 Checking Out Your Gateway Computer
System Setup
Setting up your computer
Use the instructions on the Setup Poster that came with your computer to
assemble your computer.
You should prepare a safe working environment before assembling your
computer by following these guidelines:
■ Use a clean, flat, and stable surface for your computer. Allow at least
6 inches at the rear of the computer for cabling and air circulation.
■ Obtain a grounded (three-prong) AC surge-protected power strip. A
surge-protected power strip helps protect against AC power fluctuations.
■ Protect your computer from extreme temperature and humidity. Do not
expose your computer to direct sunlight, heater ducts, or other
heat-generating objects.
■ Keep your computer away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Even a telephone placed too
close to the computer may cause interference.
2
■ Plug the computer into a wall outlet or power strip that is easily
accessible.
Important Keep the computer boxes and packing material in case you
need to send the computer to Gateway for repairs. If you
return your computer in different packaging, your warranty
may be voided.
Setting up your computer 13
Starting your computer
Before you start your computer for the first time:
■ Make sure that the voltage selector switch on the back of the computer
is set to the correct voltage for your area. This switch is set at the factory
to the correct voltage (see “Gateway Desktop back” on page 4 or
“Gateway Mid-Tower back” on page 8 for the voltage selector switch
location).
■ Make sure all cables are firmly connected to the proper ports on the back
panel of the computer.
Caution Make sure your computer and peripherals are turned off
and unplugged from the power outlet when you connect
peripherals to the computer, or you might damage the
computer or the peripherals.
■ Make sure the computer and monitor are plugged into an AC outlet or
power strip and that the power strip is turned on.
To start the computer:
1 If you have connected the computer components to a power strip, make
sure all the computer components are turned off, then turn on the power
strip.
2 Turn on the monitor.
3 Turn on any other components connected to the computer, such as
speakers, a printer, or a scanner.
4 Turn on the computer.
If nothing happens when you turn on the computer:
■ Make sure that the power cables are securely plugged in and that
your power strip (if you are using one) is plugged in and turned on.
■ Make sure the monitor is connected to the computer, plugged into
the power strip or AC outlet, and turned on. You may also need
to adjust the brightness and contrast controls on the monitor.
14 System Setup
Understanding the Power-On Self-Test
When you turn on your computer, the Power-On Self-Test (POST) routine
checks the computer memory and components. To see this information on
the screen, press T
Important The computer starts very quickly. If your monitor requires
The computer displays error messages if POST finds any problems. Write down
any error messages that you see. If you continue to have problems, these error
messages may help Gateway Technical Support diagnose the cause.
AB during POST.
time to warm up, you may not see the messages. If you
are having problems, you may need to wait for the monitor
to warm up and then restart the computer. If you are trying
to enter Setup, press F1 before the monitor warms up.
Setting up the operating system
The first time you start your computer, the operating system takes a few
minutes to set up.
Refer to your operating system documentation for specific questions regarding
the operating system.
To complete the operating system setup:
1 After the computer starts, the start-up wizard opens. Continue by clicking
Next.
2 Type the requested information in the appropriate text boxes. When you
have finished typing the information, continue by clicking
Important Any ID or key numbers requested to complete the
operating system setup are either on a sticker attached to
the computer or in the documentation provided.
Starting your computer 15
Next.
3 Continue following the instructions and selecting options in the start-up
wizard dialog boxes, clicking
the wizard tells you to restart the computer.
If you need to return to the previous dialog box to change any of your
entries, click
Back.
Next to move through the dialog boxes, until
4 Restart your computer. The setup is complete.
Turning off your computer
To turn off your computer:
■ In Windows XP, click Start, then click Turn Off Computer, then Turn Off.
Windows shuts down and turns off your computer.
- OR -
In Windows Me, Windows 2000, Windows 98, or Windows NT, click
Start, then select Shut Down. In the Shut Down Windows dialog box, select
Shut Down, then click OK.
Important If for some reason you cannot use the Turn Off Computer
or Shut Down option in Windows to shut down your
computer, press and hold the power button for about five
seconds.
16 System Setup
Restarting your computer
If your computer does not respond to keyboard or mouse input, you may have
to close programs that are not responding. If closing unresponsive programs
does not restore your computer to normal operation, you may have to restart
the computer.
To close unresponsive programs and restart your computer:
1 Press CTRL+ALT+DEL. A window opens that lets you close a program that
is not responding.
2 In Windows XP, Windows Me, Windows 2000, or Windows 98, select the
program that is not responding.
- OR -
In Windows NT, click
responding.
Task Ma nag er, then select the program that is not
3 Close the program by clicking End Task.
4 If the computer does not respond, turn off the computer power, wait ten
seconds and turn the power on again.
Important If the computer does not turn off immediately, you may
need to hold the power button down for a few seconds to
turn the computer off.
As a part of the regular startup process, a program to check the disk status
runs automatically. When the checks are finished, Windows starts.
Restarting your computer 17
18 System Setup
Working with the Gateway Desktop case
3
Preventing static electricity discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Caution ESD can permanently damage electrostatic discharge
sensitive components in the computer. Prevent ESD
damage by following ESD guidelines every time you open
the computer case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer and unplug the power
cord and modem cable before opening the case.
Before opening the computer case, follow these guidelines:
■ Turn off the computer power.
■ Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of the computer.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
■ Touch a bare metal surface on the back of the computer.
Preventing static electricity discharge 19
■ Unplug the power cord and modem cable.
Before working with computer components, follow these guidelines:
■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■ Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■ Always hold expansion cards by their edges or their metal mounting
brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.
20 Working with the Gateway Desktop case
Opening and closing
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power and modem cords before opening the case.
To open and close the Gateway Desktop case:
1 Turn off the computer.
2 Following all static electricity discharge precautions, disconnect the
power cord and all other cables.
3 Drain any residual power from the computer by pressing the power
button.
4 Remove the two thumbscrews.
Case cover thumbscrews
Opening and closing 21
5 Slide the case cover back and away from the front of the case.
6 Lift the case cover up and off of the case.
7 When you are finished working, replace the case cover by reversing this
procedure.
22 Working with the Gateway Desktop case
Adding or replacing drives
Preparing to add or replace a drive
One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are
included with your computer. You can add one additional half-height 3.5-inch
tape storage or disk storage device.
As you prepare to install drives, keep the following in mind:
■ To remove and install drives, use an antistatic wrist strap.
■ If you remove a drive, place it in an antistatic bag or container.
■ Before you install a drive, see the drive documentation for information
on configuring the drive, setting any jumpers on the drive, and attaching
cables to the drive.
■ If you are installing a drive that requires a controller card, install the card
before you install the drive.
■ The IDE cables automatically assign master/slave positions to the drives
they connect. You can override these assignments using the jumpers on
the drives.
■ IDE hard drives can be configured as single, master, or slave. IDE CD
drives can be configured as master or slave. Configure the drives by using
the drive-select jumpers located on the drives.
■ You may need to configure the drives you install using the BIOS Setup
utility. Press F1 at start up to open the BIOS Setup utility.
Adding or replacing drives 23
Drive cabling information
Your computer includes three different types of drive cables. Each drive cable
is clearly labeled, indicating cable-type and showing which end is connected
to the appropriate connector on the system board and which end is connected
to the drive.
Use the diskette drive connector cable to connect the diskette drive. Use the
standard IDE connector cable to connect IDE devices such as CD drives and
standard IDE hard drives. Use the 80-conductor IDE cable to connect
DMA-100-compatible hard drives.
Important The CD drive may be connected to the primary IDE
controller and the hard drive may be connected to the
secondary IDE controller. Drive assignments will reflect the
correct configuration from the factory.
24 Working with the Gateway Desktop case
Adding or replacing drives
Use these procedures to replace 5.25-inch drives such as CD/DVD drives,
3.5-inch drives such as diskette drives, and hard drives.
To add or replace a CD/DVD or diskette drive:
1 Open the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
2 If you are adding a new drive, pull up on the three bezel release tabs,
then swing open the front bezel.
Bezel release tabs
3 If you are adding a new drive, remove the EMI shield for the bay into
which you are installing the new drive.
Adding or replacing drives 25
4 If you are replacing a drive, disconnect the drive cables, noting their
locations and orientation. (You will reconnect the cables after you install
the new drive.)
5 Remove the shipping screw, then unlock the drive bay by sliding the
release lever toward the front of the case.
Shipping screw
26 Working with the Gateway Desktop case
6
If you are replacing a drive, remove the old drive by sliding it forward
and out of the drive bay.
7 Set any jumpers on the new drive. See the drive manual for further
instructions.
8 Slide the new drive into the drive bay until it settles into the indentation,
then lock it into place by sliding the release lever toward the front of
the case.
9 Replace the shipping screw.
10 Connect the drive cables according to the instructions in the drive
manual.
11 Close the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
Adding or replacing drives 27
To replace a hard drive:
1 Open the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
2 Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
manual for further instructions.
3 Slide the release lever toward the front of the case, then remove the drive
by rotating, then lifting it out of the drive bay.
28 Working with the Gateway Desktop case
4
Set any jumpers on the new drive. See the drive manual for further
instructions.
5 Rotate the new drive into the bay, then lock it into place by sliding the
release lever in toward the back of the case.
6 Connect the drive cables according to the instructions in the drive
manual.
7 Close the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
Adding or replacing drives 29
Replacing expansion cards
An expansion card is a card used in the computer to add functionality to the
system. Use the following procedures to replace, add, or reseat an expansion
card.
To replace, add, or reseat an expansion card:
1 Open the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
2 Disconnect any cables that are attached to the card, noting their locations
and orientation. (You will reconnect the cables after you install the new
card.)
3 Push a card retention tab down, then rotate it out and away from the
card, toward the back of the case.
Card retention tabs
30 Working with the Gateway Desktop case
4
Remove the expansion card.
You can slightly seesaw the card end-to-end to loosen the card, but do
not bend the card sideways.
Caution Do not touch the contacts on the bottom part of the
expansion card. Touching the contacts can cause
electrostatic damage to the card.
5 Install the new card into the expansion slot.
You can slightly seesaw the card end-to-end to help insert the card, but
do not bend the card sideways.
Replacing expansion cards 31
6 Lock the card in place by pushing the expansion card retention tab
inward.
7 Reconnect any cables to the card.
8 Close the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
9 Refer to the guide that came with the card for any special software
installation instructions.
32 Working with the Gateway Desktop case
Replacing the power supply
To replace a Gateway Desktop case power supply:
1 Open the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
2 Disconnect the power supply cables from all components, noting their
locations and orientation. (You will reconnect the cables after you install
the new power supply.)
3 Swing the case tension arm out.
Replacing the power supply 33
4 Remove the fan cover.
34 Working with the Gateway Desktop case
5
Remove the power supply screws.
Power supply screws
Replacing the power supply 35
6 Remove the power supply by sliding it toward the front of the case, then
up.
7 Install the new power supply into the case by reversing the actions you
took in this procedure.
8 Reconnect the power supply cables.
9 Close the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
36 Working with the Gateway Desktop case
Replacing the system board
To replace the system board:
1 Open the case by following the procedure “To open and close the
Gateway Desktop case:” on page 21.
2 Swing the case retention arm out and remove the fan cover.
3 Remove all of the expansion cards by following the procedure “To replace,
add, or reseat an expansion card:” on page 30.
4 Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.)
Replacing the system board 37
5 Remove the green thumbscrew using a screwdriver, coin, or your fingers.
System board retention screw
38 Working with the Gateway Desktop case
6
Remove the system board by sliding the board toward the front of the
case. The system board standoffs slide out of the keyhole slots.
Standoff
Keyhole
slot
7 Slide the new system board into the keyhole slots and lock it into place
with the thumbscrew.
Important The new system board must have special standoffs
(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original system
board.
Replacing the system board 39
8 Connect the power and data cables.
9 Install the expansion cards by following the procedure in “To replace,
add, or reseat an expansion card:” on page 30.
10 Close the case by following the procedure “Opening and closing” on
page 21.
40 Working with the Gateway Desktop case
Replacing or adding memory
Memory is installed in two slots on the system board. When you are selecting
and installing DIMMs, keep the following in mind:
■ No jumper settings are required for the memory size or type because the
BIOS automatically detects this information.
■ DIMMs must be installed in the lowest numbered slot first.
To add or replace DIMMs:
1 Turn off the computer and disconnect the power cord, modem cable (if
installed), and all external peripheral devices.
2 Remove the cover. (See “Opening and closing” on page 21 and
“Preventing static electricity discharge” on page 19.)
3 If necessary, carefully move the cables aside to gain access to the DIMMs.
4 Remove the DIMM by pressing open the socket latches on each side of
the DIMM socket, then lift the DIMM out of the socket. Store the DIMM
in an antistatic container.
5 If you are adding memory to an empty socket, open the socket latches.
Replacing or adding memory 41
6 Align the two notches in the DIMM with the two notches in the DIMM
socket, then insert the new DIMM into the socket.
7 Gently press the DIMM into the socket until it is firmly seated. Inserting
the DIMM automatically locks the socket latches on each end of the
DIMM.
8 Close the case by following the instructions on page 21.
9 Reconnect the peripherals, the modem cable, and the power cord, then
turn on the computer.
42 Working with the Gateway Desktop case
Replacing the battery
The battery provides power for the computer real-time clock and CMOS
memory, which stores the computer configuration information.
If your battery is failing you may notice your computer clock slowing down
and giving you the incorrect time. If so, open the BIOS Setup utility and save
the custom values in the various menus before replacing the battery. Replacing
the battery resets the BIOS Setup utility to its default values.
Warning There is a danger of explosion if the battery is incorrectly
replaced. Replace the battery only with the same or
equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s
instructions.
Warnung Explosionsgefahr bel falsch eingebautter batterie.
Ersetzen der batterien nur mit batterien des gleichen typs
oder mit batterien vom hersteller empfohlenen typs.
Entsorgen gebrauchter batterien entsprechned
herstellerangaben.
Attention Il y a danger d’explosion s’il y a replacement incorrect de
la batterie.
Remplacer uniquement avec une batterie du même type
ou d’un type équivalent recommandé par le constructeur.
Mettre au rebut les batteries usagées conformément aux
instructions du fabricant.
When disposing of used batteries, check local and national laws regarding
disposal of toxic or dangerous waste.
Replacing the battery 43
To replace the battery:
1 Restart the computer and start the BIOS Setup utility by pressing F1 when
you are prompted to do so.
2 Verify that all your settings are currently correct, then from the Exit menu,
select
Save Custom BIOS Settings. For more information about the BIOS
Setup utility program, see “Using the BIOS Setup Utility” on page 73.
3 Turn off the computer, disconnect the power cord, modem cable (if
installed), and all external peripheral devices.
4 Remove the cover. (See “Opening and closing” on page 21 and
“Preventing static electricity discharge” on page 19.)
5 Locate the battery on the system board (see “Intel® i82845 System Board
Technical Reference” on page 137). The battery is circular and has the
positive pole mark (+) on the top.
6 If the battery is installed horizontally on the system board, place the edge
of a small flat-head screwdriver under the battery and lift it up until it
pops out of the socket.
- OR -
44 Working with the Gateway Desktop case
If the battery is installed vertically on the system board, press the battery
retention clip to the side and away from the battery, then lift the battery
out of the socket.
Battery
retention
clip
7 Press the new battery in the socket with the positive pole up. Make sure
you have pressed the battery down far enough for it to contact the base
of the socket (it should snap into place).
8 Close the case by following the instructions on page 21.
9 Reconnect peripherals, the modem cable, and the power cord, then turn
on the computer.
10 Open the BIOS Setup utility, then select Load Custom BIOS Settings from
the
Exit menu.
Replacing the battery 45
46 Working with the Gateway Desktop case
Working with the Gateway Mid-Tower case
4
Preventing static electricity discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Caution ESD can permanently damage electrostatic discharge
sensitive components in the computer. Prevent ESD
damage by following ESD guidelines every time you open
the computer case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer and unplug the power
cord and modem cable before opening the case.
Before opening the computer case, follow these guidelines:
■ Turn off the computer power.
■ Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of the computer.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
■ Touch a bare metal surface on the back of the computer.
Preventing static electricity discharge 47
■ Unplug the power cord and modem cable.
Before working with computer components, follow these guidelines:
■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■ Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■ Always hold expansion cards by their edges or their metal mounting
brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.
48 Working with the Gateway Mid-Tower case
Opening and closing
The Gateway Mid-Tower case provides toolless access to internal components.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power and modem cords before opening the case.
To open the Gateway Mid-Tower case:
1 Turn off the computer.
2 Following all static electricity discharge precautions, disconnect the
power cord and all other cables.
3 Drain any residual power from the computer by pressing the power
button.
4 For stability, place the computer on its side.
5 Remove the shipping screw, then push the cover release levers away from
each other.
Shipping screw
Opening and closing 49
6 Swing the side panel away from the case.
50 Working with the Gateway Mid-Tower case
To close the Gateway Mid-Tower case:
1 For more stability, place the computer on its side.
2 Make sure all of the internal cables are arranged inside the case so they
will not be pinched when you close the case.
Opening and closing 51
3 Align the door tabs into the case notches.
4 Swing the side panel toward the case until the release levers lock.
5 Return the computer to its upright position.
6 Reconnect the cables and power cord.
52 Working with the Gateway Mid-Tower case
Adding or replacing drives
Preparing to add or replace a drive
One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are
included with your computer. You can add one additional half-height 3.5-inch
tape storage or disk storage device.
As you prepare to install drives, keep the following in mind:
■ To remove and install drives, use an antistatic wrist strap.
■ If you remove a drive, place it in an antistatic bag or container.
■ Before you install a drive, see the drive documentation for information
on configuring the drive, setting any jumpers on the drive, and attaching
cables to the drive.
■ If you are installing a drive that requires a controller card, install the card
before you install the drive.
■ The IDE cables automatically assign master/slave positions to the drives
they connect. You can override these assignments using the jumpers on
the drives.
■ IDE hard drives can be configured as single, master, or slave. IDE CD
drives can be configured as master or slave. Configure the drives by using
the drive-select jumpers located on the drives.
■ You may need to configure the drives you install using the BIOS Setup
utility. Press F1 at start up to open the BIOS Setup utility.
Adding or replacing drives 53
Drive cabling information
Your computer includes three different types of drive cables. Each drive cable
is clearly labeled, indicating cable-type and showing which end is connected
to the appropriate connector on the system board and which end is connected
to the drive.
Use the diskette drive connector cable to connect the diskette drive. Use the
standard IDE connector cable to connect IDE devices such as CD drives and
standard IDE hard drives. Use the 80-conductor IDE cable to connect
DMA-100-compatible hard drives.
Important The CD drive may be connected to the primary IDE
controller and the hard drive may be connected to the
secondary IDE controller. Drive assignments will reflect the
correct configuration from the factory.
Adding or replacing drives
Use these procedures to replace 5.25-inch drives such as CD/DVD drives,
3.5-inch drives such as diskette drives, and hard drives.
To add or replace a CD/DVD or diskette drive:
1 Open the case by following the procedure “To open the Gateway
Mid-Tower case:” on page 49.
2 Return the case to its upright position.
54 Working with the Gateway Mid-Tower case
3
If you are adding a new drive, press in on the two bezel release tabs, then
swing open the front bezel.
Adding or replacing drives 55
4 If you are adding a new drive, remove the EMI shield for the bay into
which you are installing the new drive.
EMI shields
5 If you are replacing a drive, disconnect the drive cables, noting their
locations and orientation. (You will reconnect the cables after you install
the new drive.)
56 Working with the Gateway Mid-Tower case
6
If there is a shipping screw installed next to the release lever, remove the
screw, then unlock the drive bay by sliding the release lever back toward
the back of the case.
7 If you are replacing a drive, remove the old drive by sliding it forward
and out of the drive bay.
Adding or replacing drives 57
8 Set any jumpers on the new drive. See the drive manual for further
instructions.
9 Slide the new drive into the drive bay until it settles into the indentation,
then lock it into place by sliding the release lever toward the front of
the case.
10 If you removed a shipping screw, replace the screw.
11 Connect the drive cables according to the instructions in the drive
manual.
12 Close the case by following the procedure “To close the Gateway
Mid-Tower case:” on page 51.
58 Working with the Gateway Mid-Tower case
To replace a hard drive:
1 Open the case by following the procedure “To open the Gateway
Mid-Tower case:” on page 49.
2 Return the case to its upright position.
3 Disconnect the drive cables, noting their locations and orientation. (You
will reconnect the cables after you install the new drive.) See the drive
manual for further instructions.
Power cable
Data cable
Adding or replacing drives 59
4 Slide the green release lever out toward the open side of the case, then
remove the drive by sliding it out of the drive bay.
5 Set any jumpers on the new drive. See the drive manual for further
instructions.
6 Slide the new drive in and lock it into place by sliding the release lever
in toward the inside of the case.
7 Connect the drive cables according to the instructions in the drive
manual.
8 Close the case by following the procedure “To close the Gateway
Mid-Tower case:” on page 51.
60 Working with the Gateway Mid-Tower case
Replacing expansion cards
An expansion card is a card used in the computer to add functionality to the
system. Use the following procedures to replace, add, or reseat an expansion
card.
To replace, add, or reseat an expansion card:
1 Open the case by following the procedure “To open the Gateway
Mid-Tower case:” on page 49.
2 For more stability, place the computer on its side.
3 Disconnect any cables that are attached to the card, noting their locations
and orientation. (You will reconnect the cables after you install the new
card.)
4 Remove the card retention cover thumb-screw that secures the card
retention cover to the case.
Card retention cover thumb-screw
Replacing expansion cards 61
5 While holding the expansion card retention cover open, remove the
expansion card.
You can slightly seesaw the card end-to-end to loosen the card, but do
not bend the card sideways.
Caution Do not touch the contacts on the bottom part of the
expansion card. Touching the contacts can cause
electrostatic damage to the card.
6 While holding the retention cover open, install the new card into the
expansion slot.
You can slightly seesaw the card end-to-end to help insert the card, but
do not bend the card sideways.
62 Working with the Gateway Mid-Tower case
7
Lock the card in place by pushing the expansion card retention cover
inward, then secure the expansion card retention cover with the card
retention cover thumb-screw.
8 Reconnect any cables to the card.
9 Close the case by following the procedure “To close the Gateway
Mid-Tower case:” on page 51.
10 Refer to the guide that came with the card for any special software
installation instructions.
Replacing expansion cards 63
Replacing the power supply
To replace a Gateway Mid-Tower case power supply:
1 Open the case by following the procedure “To open the Gateway
Mid-Tower case:” on page 49.
2 Return the computer to its upright position.
3 Disconnect the power supply cables from all components, noting their
locations and orientation. (You will reconnect the cables after you install
the new power supply.)
4 Flip the power supply retention clip out.
64 Working with the Gateway Mid-Tower case
5
While supporting the power supply with your hand, remove the power
supply by sliding it toward the front of the case, then outward.
6 Install the new power supply into the case by reversing the actions you
took in Step 4, then lock the new power supply into place by flipping
the power supply retention clip in.
7 Reconnect the power supply cables.
8 Close the case by following the procedure “To close the Gateway
Mid-Tower case:” on page 51.
Replacing the power supply 65
Replacing the system board
To replace the system board:
1 Open the case by following the procedure “To open the Gateway
Mid-Tower case:” on page 49.
2 Remove all of the expansion cards by following the procedure “To replace,
add, or reseat an expansion card:” on page 61.
3 Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.)
4 Remove the thumb screw using a screwdriver, coin, or your fingers.
Thumb screw
66 Working with the Gateway Mid-Tower case
5
Remove the system board by sliding the board toward the front of the
case. The system board standoffs slide out of the keyhole slots.
Keyhole slot
Standoff
6 Slide the new system board into the keyhole slots and lock it into place
with the thumbscrew.
Important The new system board must have special standoffs
(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original system
board.
7 Connect the power and data cables.
8 Install the expansion cards by following the procedure in “To replace,
add, or reseat an expansion card:” on page 61.
9 Close the case by following the procedure “To close the Gateway
Mid-Tower case:” on page 51.
Replacing the system board 67
Replacing or adding memory
Memory is installed in two slots on the system board. When you are selecting
and installing DIMMs, keep the following in mind:
■ No jumper settings are required for the memory size or type because the
BIOS automatically detects this information.
■ DIMMs must be installed in the lowest numbered slot first.
To add or replace DIMMs:
1 Turn off the computer and disconnect the power cord, modem cable (if
installed), and all external peripheral devices.
2 Remove the cover. (See “Opening and closing” on page 49 and
“Preventing static electricity discharge” on page 47.)
3 If necessary, carefully move the cables aside to gain access to the DIMMs.
4 Remove the DIMM by pressing open the socket latches on each side of
the DIMM socket, then lift the DIMM out of the socket. Store the DIMM
in an antistatic container.
5 If you are adding memory to an empty socket, open the socket latches.
68 Working with the Gateway Mid-Tower case
6
Align the two notches in the DIMM with the two notches in the DIMM
socket, then insert the new DIMM into the socket.
7 Gently press the DIMM into the socket until it is firmly seated. Inserting
the DIMM automatically locks the socket latches on each end of the
DIMM.
8 Close the case by following the instructions on page 49.
9 Reconnect the peripherals, the modem cable, and the power cord, then
turn on the computer.
Replacing or adding memory 69
Replacing the battery
The battery provides power for the computer real-time clock and CMOS
memory, which stores the computer configuration information.
If your battery is failing you may notice your computer clock slowing down
and giving you the incorrect time. If so, open the BIOS Setup utility and save
the custom values in the various menus before replacing the battery. Replacing
the battery resets the BIOS Setup utility to its default values.
Warning There is a danger of explosion if the battery is incorrectly
replaced. Replace the battery only with the same or
equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s
instructions.
Warnung Explosionsgefahr bel falsch eingebautter batterie.
Ersetzen der batterien nur mit batterien des gleichen typs
oder mit batterien vom hersteller empfohlenen typs.
Entsorgen gebrauchter batterien entsprechned
herstellerangaben.
Attention Il y a danger d’explosion s’il y a replacement incorrect de
la batterie.
Remplacer uniquement avec une batterie du même type
ou d’un type équivalent recommandé par le constructeur.
Mettre au rebut les batteries usagées conformément aux
instructions du fabricant.
When disposing of used batteries, check local and national laws regarding
disposal of toxic or dangerous waste.
70 Working with the Gateway Mid-Tower case
To replace the battery:
1 Restart the computer and start the BIOS Setup utility by pressing F1 when
you are prompted to do so.
2 Verify that all your settings are currently correct, then from the Exit menu,
select
Save Custom BIOS Settings. For more information about the BIOS
Setup utility program, see “Using the BIOS Setup Utility” on page 73.
3 Turn off the computer, disconnect the power cord, modem cable (if
installed), and all external peripheral devices.
4 Remove the cover. (See “Opening and closing” on page 49 and
“Preventing static electricity discharge” on page 47.)
5 Locate the battery on the system board (see “Intel® i82845 System Board
Technical Reference” on page 137). The battery is circular and has the
positive pole mark (+) on the top.
6 If the battery is installed horizontally on the system board, place the edge
of a small flat-head screwdriver under the battery and lift it up until it
pops out of the socket.
- OR -
Replacing the battery 71
If the battery is installed vertically on the system board, press the battery
retention clip to the side and away from the battery, then lift the battery
out of the socket.
Battery
retention
clip
7 Press the new battery in the socket with the positive pole up. Make sure
you have pressed the battery down far enough for it to contact the base
of the socket (it should snap into place).
8 Close the case by following the instructions on page 49.
9 Reconnect peripherals, the modem cable, and the power cord, then turn
on the computer.
10 Open the BIOS Setup utility, then select Load Custom BIOS Settings from
the
Exit menu.
72 Working with the Gateway Mid-Tower case
Using the BIOS Setup Utility
About the BIOS Setup utility
The computer’s BIOS has a built-in setup utility that lets you configure several
basic computer characteristics. The settings are stored in battery-backed RAM
and are retained even when the power is off.
Important The computer starts very quickly. If your monitor requires
time to warm up, you may not see the messages. If you
are having problems, you may need to wait for the monitor
to warm up and then restart the computer. If you are trying
to enter Setup, press F1 before the monitor warms up.
5
About the BIOS Setup utility 73
Start the BIOS Setup utility by restarting the computer, then pressing F1 when
the Gateway logo screen appears during startup. The Main BIOS Setup utility
screen opens. It may not look exactly like the screen shown below.
BIOS Setup Utility
Maintenance Main Advanced Security Power Boot Exit
AMI BIOS Version :
BIOS Build Date :
BIOS ID :
Processor Type :
Processo r Speed :
System Memory :
System Time :
System Date :
XX.XX.XX
XX/XX/XX
XXXXXXXX
Pentium III(tm)
800MHz
128 MB
[XX:XX:XX]
[Thu XX/XX/XXXX]
← → Select Screen
↑ ↓Select Item
- + Change Field
Tab Select Field
F1 General Help
F10 Save & Exit
ESC Exit
As you select items on the Main menu or in submenus, you see specific
information related to the current selection in the Item Specific Help box.
The command bar shows the keystrokes necessary to access help, navigate
through the menus, and perform other functions.
■ F1 opens the Help screen, providing general help for using the BIOS Setup
utility.
■ The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.
■ The ← (left arrow) and → (right arrow) keys move you between the
menus.
■ ENTER either moves you to a submenu screen when a selected item is
preceded by > or activates a selected field.
■ ESC closes the screen you are in and returns you to the previous screen
or opens a dialog box allowing you to exit from the BIOS Setup utility.
■ F10 opens a screen that lets you save all settings, then exit the BIOS Setup
utility.
74 Using the BIOS Setup Utility
The main screen has the following menu selections at the top of the screen:
■ Maintenance lets you clear Setup passwords and enable extended
configuration mode. The maintenance menu is only displayed when the
BIOS configuration jumper is set to configure (see “Setting the BIOS
configuration jumper” on page 77 for more information).
■ Main gives you access to basic information and settings related to your
computer hardware and configuration.
■ Advanced gives you access to information and settings for computer
resources, hardware, and computer configuration.
■ Security gives you access to settings related to computer access passwords
and security settings.
■ Power gives you access to information and settings for power
management features.
■ Boot gives you access to information and settings for boot features and
boot sequences.
■ Exit gives you access to options for exiting the BIOS Setup utility.
Refer to the Help box on the right side of the BIOS Setup screens for
information about menu items.
About the BIOS Setup utility 75
Updating the BIOS
If you need a new version of the BIOS, you can download the BIOS update
from technical support area on the Gateway Web site
(www.gatewayatwork.com) and install the new version from a diskette.
To update the BIOS you need to perform the following tasks in sequence:
1 Create a bootable diskette
2 Save the current BIOS settings
3 Create the BIOS update diskette
4 Update the BIOS
5 Load the BIOS settings
Follow the detailed instructions for updating the BIOS that are included in
the self-extracting file that you can download from the technical support area
of Gateway’s Web site.
76 Using the BIOS Setup Utility
Setting the BIOS configuration jumper
The system board has a configuration jumper related to the BIOS. Place a
jumper on specific pins to reset the CMOS settings to the BIOS defaults or to
erase a misplaced or forgotten password. For more information on the location
and use of the configuration jumper, see “BIOS configuration jumper settings”
on page 142.
Caution Moving a jumper while the power is on can damage your
computer. Always turn off the computer and unplug the
power cord from the computer before changing jumper
settings.
Setting the BIOS configuration jumper 77
78 Using the BIOS Setup Utility
Managing Your Computer
Protecting against power source problems
Surge suppressors, line conditioners, and uninterruptible power supplies can
help protect your computer against power source problems.
Surge suppressors
During a power surge, the voltage level of electricity coming into your
computer can increase far above normal levels and cause data loss or computer
damage.
Protect your computer and peripherals by connecting them to a surge
suppressor, which will absorb voltage surges and help prevent them from
reaching your computer.
When purchasing a surge suppressor:
■ Make sure the surge suppressor meets the appropriate product safety
certification for your location, such as Underwriters Laboratories (UL).
6
■ Check the maximum amount of voltage the suppressor allows to pass
through the line. The lower the voltage that the suppressor allows to pass
through, the better the protection for your computer.
Protecting against power source problems 79
■ Check the energy absorption (dissipation) rating. The higher the energy
absorption rating, the better the protection for your computer.
■ Check for line-conditioner capabilities. A line conditioner smooths out
some of the normal line noise (small voltage fluctuations) of an electrical
supply.
Line conditioners
A line conditioner protects your computer from the small fluctuations in
voltage from an electrical supply. Most computers can handle this variation,
called line noise, without problems. However, some electrical sources include
more line noise than normal. Line noise can also be a problem if your
computer is located near, or shares a circuit with, a device that causes
electromagnetic interference, such as a television or a motor.
Some surge suppressors and uninterruptible power supplies include simple
line-conditioning capabilities.
Uninterruptible power supplies
Use a standby uninterruptible power supply (UPS) to protect your computer
from data loss during a total power failure. A UPS uses a battery to keep your
computer running temporarily during a power failure and lets you save your
work and shut down your computer. You cannot run your computer for an
extended period of time while using only the UPS.
80 Managing Your Computer
Power management
Computer equipment can account for a significant portion of energy use in
the home and office environment. You may not want to shut down your
computer each time you leave it, especially if you plan to be away for only
a short time. Windows lets you use the following modes to conserve energy
when the system is not in use:
■ Standby - while your computer is in Standby mode, it switches to a low
power state where devices, such as the monitor and drives, turn off and
the entire system uses less power.
■ Hibernate - (also called save to disk) writes all current memory (RAM)
information to the hard drive, then turns the computer completely off.
The next time you turn on the computer, it reads the memory
information from the hard drive and opens the programs and documents
that were open when you activated Hibernate mode.
Power management 81
Using Standby mode
Always save your work before using the Standby mode. Once in
Standby mode, your computer reduces or turns off the power to most devices
except memory. However, the information in the memory is not saved to the
hard drive. If power is interrupted, the information is lost.
The table below shows how to use Standby mode.
If your computer
...and you want to... ...then
is...
Off Start up Press the power button.
On Enter Standby mode In Windows XP, click Start, then click
Turn Off Computer, then click
Stand By.
- OR -
In Windows Me, Windows 2000,
Windows 98, click Start, then select
Shut Down, Stand By, then click OK.
On Enter Hibernate
mode (must be
enabled)
In Standby or
Hibernate mode
On Shut down Click Start, then click
Exit Standby or
Hibernate mode
In Windows XP, click Start, then click
Turn Off Computer, press and hold
HIFT, then click Hibernate.
S
- OR -
In Windows Me, Windows 2000,
Windows 98, click Start, then select
Shut Down, Hibernate, then click OK.
Move the mouse or press any key on
the keyboard.
Turn off computer or Shut Down,
then click Tur n off or Shut Down.
or
or
Important If for some reason you cannot use the Turn Off Computer
or Shutdown options in Windows to shut down your
computer, press the power button for about five seconds.
82 Managing Your Computer
Changing power settings
You can change power management settings, such as the power button
function and power-saving timers, by changing power settings in Windows.
You can also adjust power schemes and adjust advanced power settings.
Power schemes (groups of power settings) let you change power saving options
such as when the monitor or hard drive is automatically turned off. You can
also select one of the defined power schemes or create a custom power scheme.
Advanced power settings let you assign different power saving modes to the
power button.
Help and
Support
For more information on changing power settings, click
Start, then select Help and Support or Help.
Changing the power scheme
To change the power scheme:
1 In Windows XP, click Start, then select Control Panel. Click Performance
and Maintenance
- OR -
In Windows Me, Windows 2000, or Windows 98, click
Settings, then Control Panel. The Control Panel window opens. If you do
not see the
Panel options
. The Performance and Maintenance window opens.
Power Options or Power Management icon, click view all Control
.
Start, then select
Power management 83
2 Click/Double-click the Power Options or Power Management icon. The
Power Options Properties dialog box opens.
3 Select a power scheme from the Power Scheme list.
- OR -
Set the timers for
then save your custom power scheme by clicking
name for the scheme.
4 Save the changes by clicking OK.
84 Managing Your Computer
System standby, Turn off monitor, and Turn off hard disks,
Save As and typing a
Changing advanced power settings
To change advanced power management settings:
1 In Windows XP, click Start, then select Control Panel. Click Performance
and Maintenance
- OR -
. The Performance and Maintenance window opens.
In Windows Me, Windows 2000, or Windows 98, click
Settings, then Control Panel. The Control Panel window opens. If you do
not see the
Panel options
Power Options or Power Management icon, click view all Control
.
Start, then select
2 Click/Double-click the Power Options or Power Management icon. The
Power Options Properties dialog box opens.
3 Click the Advanced tab.
4 Change the settings, then save them by clicking OK.
Power management 85
Activating Hibernate mode
To activate Hibernate mode:
1 In Windows XP, click Start, then select Control Panel. Click Performance
and Maintenance
- OR -
. The Performance and Maintenance window opens.
In Windows Me, Windows 2000, or Windows 98, click
Settings, then Control Panel. The Control Panel window opens. If you do
not see the
Panel options
Power Options or Power Management icon, click view all Control
.
Start, then select
2 Click/Double-click the Power Options or Power Management icon. The
Power Options Properties dialog box opens.
3 Click the Hibernate tab.
4 Select the Enable hibernation check box, then click Apply. Hibernate mode
is no w an opti on you can select in the Power S chemes a nd Advance d tabs.
5 Click OK.
86 Managing Your Computer
To place your computer into hibernation:
■ To use hibernation as a power savings mode, open the Power Options
dialog box, click the
one of the power settings, then save the changes by clicking
■ To manually place your computer into hibernation:
■ In Windows XP, click Start, then click Turn off computer, then hold
the Shift key down while clicking
- OR -
■ In Windows Me, Windows 2000, or Windows 98, click Start, then
Shut Down, Hibernate, then OK.
Power Schemes or Advanced tab, select Hibernate as
OK.
Standby.
Installing an Uninterruptable Power Supply in Windows XP
To install an Uninterruptable Power Supply in Windows XP:
1 Click Start, then select Control Panel. Click Performance and Maintenance.
The Performance and Maintenance window opens.
2 Click the Power Options icon. The Power Options Properties dialog box
opens.
Power management 87
3 Click the UPS tab.
4 Click Select. The UPS Selection dialog box opens.
5 Select the manufacturer and model of the UPS device.
6 Click the serial port where the UPS device is attached.
7 Click Finish.
8 Click OK.
88 Managing Your Computer
Protecting your computer from viruses
A virus is a program that attaches itself to a file on a computer, then spreads
from one computer to another. Viruses can damage data or cause your
computer to malfunction. Some viruses go undetected for a period of time,
because they are activated on a certain date.
Protect your computer from a virus by:
■ Using your Norton
are on diskettes, attached to e-mail messages, or downloaded from the
Internet.
■ Checking all programs for viruses before installing them.
■ Disabling macros on suspicious Microsoft Word and Excel files. These
programs will warn you if a document that you are opening contains a
macro that might have a virus.
■ Periodically updating your Norton AntiVirus program to protect against
the latest viruses.
®
AntiVirus program to check files and programs that
Help and
Support
For more information on protecting your computer from
viruses, click Start, then select Help and Support or Help.
To scan for viruses:
1 Click Start, then select All Programs, Norton AntiVirus, then Norton
AntiVirus 2002
2 Click Scan for Viruses.
3 Select the type of scan you want to make in the Scan area, then under
Actions, click
. Norton AntiVirus opens.
Scan.
Protecting your computer from viruses 89
To remove a virus:
1 Find and remove the virus immediately using Norton AntiVirus.
2 Turn off your computer and leave it off for at least 30 seconds.
3 Turn on the computer and rescan for the virus.
To update Norton AntiVirus:
1 Click Start, then select All Programs, Norton AntiVirus, then LiveUpdate -
Norton AntiVirus
2 Follow the on-screen instructions to update your Norton AntiVirus
program with the latest virus protection files.
3 When the program has finished, click Finish.
. The LiveUpdate wizard opens.
90 Managing Your Computer
Managing hard drive space
Windows provides several utilities you can use to manage your hard drive.
Checking hard drive space
Help and
Support
For more information on checking hard drive space, click
Start, then select Help and Support or Help.
To check hard drive space:
1 In Windows XP, click Start, then select My Computer.
- OR -
In Windows Me, Windows 2000, or Windows 98, double-click the
Computer
2 Right-click the drive that you want to check for available file space, then
select
icon.
Properties. Drive space information appears.
My
Managing hard drive space 91
Using Disk Cleanup
Delete unneeded files, such as temporary Windows files, to free hard drive
space.
Help and
Support
For more information on using Disk Cleanup, click Start,
then select Help and Support or Help.
To use the Windows Disk Cleanup program:
1 In Windows XP, click Start, then select My Computer. The My Computer
window opens.
- OR -
In Windows Me, Windows 2000, or Windows 98, double-click the
Computer
2 Right-click the hard drive that you want to delete files from, then select
Properties. The System Properties dialog box opens at the General tab.
icon. The My Computer window opens.
My
3 Click Disk Cleanup. The Disk Cleanup dialog box opens.
92 Managing Your Computer
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