HP LaserJet Pro MFP M127fn, LaserJet Pro MFP M127fw User Manual

LASERJET PRO MFP

User Guide

M125-126

M125-126

M127-128

M127-128

HP LaserJet Pro MFP M125, M126, M127,

M128

User Guide

Copyright and License

© 2014 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 11/2014

Part number: CZ172-90968

Trademark Credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

Table of contents

1 Product introduction .....................................................................................................................................	1
Product comparison ..............................................................................................................................................	2
Product views ........................................................................................................................................................	4
Product front view ...............................................................................................................................	4
Product back view ...............................................................................................................................	5
Control panel overview ..........................................................................................................................................	6
M125a, M125r, M125ra, M126a ..........................................................................................................	6
M125nw, M125rnw, M126nw ..............................................................................................................	7
M127fn, M128fn, M127fp, M128fp .....................................................................................................	8
M127fw and M128fw ...........................................................................................................................	9
Control-panel Home screen (touchscreen only) ..............................................................................	10
2 Paper trays .................................................................................................................................................	11
Supported paper sizes and types ........................................................................................................................	12
Supported paper sizes ......................................................................................................................	12
Supported paper types .....................................................................................................................	13
Load the input tray ..............................................................................................................................................	14
Tray adjustment for small paper sizes .............................................................................................	16
3 Print ...........................................................................................................................................................	19
Print tasks (Windows) ..........................................................................................................................................	20
How to print (Windows) .....................................................................................................................	20
Manually print on both sides (Windows) ..........................................................................................	20
Print multiple pages per sheet (Windows) .......................................................................................	23
Select the paper type (Windows) ......................................................................................................	25
Additional printing information ........................................................................................................	27
Print tasks (Mac OS X) ..........................................................................................................................................	28
How to print (Mac OS X) .....................................................................................................................	28
Manually print on both sides (Mac OS X) ..........................................................................................	28
Print multiple pages per sheet (Mac OS X) .......................................................................................	29
Select the paper type (Mac OS X) ......................................................................................................	29

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Additional printing information ........................................................................................................	29
Web-based printing .............................................................................................................................................	31
HP ePrint ............................................................................................................................................	31
HP ePrint software ............................................................................................................................	31
AirPrint ...............................................................................................................................................	32
Set up HP Wireless Direct Printing ......................................................................................................................	33
4 Copy ...........................................................................................................................................................	35
Make a copy .........................................................................................................................................................	36
Copy on both sides (duplex) ................................................................................................................................	37
Optimize copy quality ..........................................................................................................................................	37
Adjust the lightness or darkness for copies (LED control panel only) ...............................................................	39
Reduce or enlarge copies (LED control panel only) ............................................................................................	40
5 Scan ...........................................................................................................................................................	41
Scan by using the HP Scan software (Windows) .................................................................................................	41
Scan by using the HP Scan software (Mac OS X) .................................................................................................	42
6 Fax .............................................................................................................................................................	43
Connect and configure the product for fax .........................................................................................................	44
Connect the product ..........................................................................................................................	44
Configure the product .......................................................................................................................	45
Configure fax time, date, and header .............................................................................	45
Control panel ................................................................................................	45
HP Fax Setup Wizard (Windows) ..................................................................	46
Configure for stand-alone fax ........................................................................................	46
Configure for an answering machine .............................................................................	48
Configure for an extension phone ..................................................................................	48
Install the HP Fax software (Windows, optional) .............................................................................	50
Send a fax ............................................................................................................................................................	51
Send a fax by dialing manually from the product control panel ......................................................	51
Send a fax using the HP software (Windows) ...................................................................................	52
Create, edit, and delete speed-dial entries .........................................................................................................	53
Create and edit speed-dial entries ....................................................................................................	53
Delete speed-dial entries ..................................................................................................................	53
7 Manage the product .....................................................................................................................................	55
Change the product connection type (Windows) ................................................................................................	56
Use HP Web Services applications (touchscreen models only) ..........................................................................	57
HP Device Toolbox (Windows) .............................................................................................................................	58

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HP Utility for Mac OS X .........................................................................................................................................	60
Open the HP Utility ............................................................................................................................	60
HP Utility features .............................................................................................................................	60
Product security features ....................................................................................................................................	62
Set or change the product password ................................................................................................	62
Lock the product ...............................................................................................................................	63
Economy settings ................................................................................................................................................	64
Print with EconoMode .......................................................................................................................	64
Configure the Sleep/Auto Off After setting ......................................................................................	64
A Cartridge is low or Cartridge is very low message displays on the product control panel .............................	66
Enable or disable the Very Low settings ..........................................................................................	66
Replace the toner cartridge .................................................................................................................................	68
8 Solve problems ...........................................................................................................................................	71
Control panel help system (touchscreen models only) ......................................................................................	72
Interpret control-panel light patterns (LED model only) ...................................................................................	73
Print information pages ......................................................................................................................................	75
Configuration page ............................................................................................................................	75
Supplies status page .........................................................................................................................	75
Restore the factory-set defaults ........................................................................................................................	77
Solve paper feed or jam problems ......................................................................................................................	78
The product does not pick up paper .................................................................................................	78
The product picks up multiple sheets of paper ................................................................................	78
Frequent or recurring paper jams .....................................................................................................	78
Prevent paper jams ...........................................................................................................................	80
Clear jams from the input tray ............................................................................................................................	81
Clear jams in the toner-cartridge area ................................................................................................................	84
Clear jams in the output bin ................................................................................................................................	87
Clear jams in the document feeder .....................................................................................................................	90
Improve print quality ...........................................................................................................................................	92
Print from a different software program .........................................................................................	92
Set the paper-type setting for the print job .....................................................................................	92
Check the paper-type setting (Windows) .......................................................................	92
Check the paper-type setting (Mac OS X) .......................................................................	92
Check the toner-cartridge status ......................................................................................................	93
Print a cleaning page .........................................................................................................................	93
Inspect the toner cartridge for damage ...........................................................................................	94
Check the paper and printing environment ......................................................................................	94
Use paper that meets HP specifications ........................................................................	94
Check the product environment .....................................................................................	95
Check the EconoMode settings .........................................................................................................	95

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Improve copy and scan quality ............................................................................................................................	96
Check the scanner glass for dirt and smudges .................................................................................	96
Check the paper settings ..................................................................................................................	96
Optimize for text or pictures .............................................................................................................	97
Edge-to-edge copying ......................................................................................................................	97
Clean the pickup rollers and separation pad in the document feeder .............................................	98
Improve fax image quality ..................................................................................................................................	99
Check the scanner glass for dirt or smudges ...................................................................................	99
Check the send-fax resolution setting .............................................................................................	99
Check the lightness/darkness setting ............................................................................................	100
Check the Error Correction setting .................................................................................................	100
Check the Fit-to-Page setting .........................................................................................................	101
Clean the pickup rollers and separation pad in the document feeder ...........................................	101
Send to a different fax machine .....................................................................................................	102
Check the sender's fax machine .....................................................................................................	102
Solve wired network problems .........................................................................................................................	103
Poor physical connection ................................................................................................................	103
The computer is using the incorrect IP address for the product ...................................................	103
The computer is unable to communicate with the product ...........................................................	103
The product is using incorrect link and duplex settings for the network ......................................	104
New software programs might be causing compatibility problems .............................................	104
The computer or workstation might be set up incorrectly ............................................................	104
The product is disabled, or other network settings are incorrect .................................................	104
Solve wireless network problems .....................................................................................................................	105
Wireless connectivity checklist .......................................................................................................	105
The product does not print after the wireless configuration completes ......................................	106
The product does not print, and the computer has a third-party firewall installed .....................	106
The wireless connection does not work after moving the wireless router or product .................	106
Cannot connect more computers to the wireless product .............................................................	106
The wireless product loses communication when connected to a VPN ........................................	106
The network does not appear in the wireless networks list ..........................................................	106
The wireless network is not functioning ........................................................................................	107
Perform a wireless network diagnostic test ..................................................................................	107
Reduce interference on a wireless network ...................................................................................	107
Solve fax problems ............................................................................................................................................	109
Check the hardware setup ..............................................................................................................	109
Faxes are sending slowly ................................................................................................................	110
Fax quality is poor ...........................................................................................................................	111
Fax cuts off or prints on two pages ................................................................................................	112

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9 Parts, supplies, and accessories ..................................................................................................................	113
Order parts, accessories, and supplies .............................................................................................................	114
Customer self-repair parts ................................................................................................................................	114
Accessories ........................................................................................................................................................	114
Index ...........................................................................................................................................................	115

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1 Product introduction

●Product comparison

●Product views

●Control panel overview

Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product:

●Solve problems.

●Download software updates.

●Join support forums.

●Find warranty and regulatory information.

You can also go to www.hp.com/support for Worldwide support and other HP products.

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1

Product comparison

	M125a, M125r,	M125nw,	M127fn, M128fn	M127fp, M128fp	M127fw, M128fw
	M125ra, M126a	M125rnw,
		M126nw
Paper handling	Input tray (150-
	sheet capacity)
	Standard output
	bin (100-sheet
	capacity)
	Short-paper
	extender tool
Supported	Windows XP, 32-
operating	bit

systems

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 8, 32-bit and 64-bit

Windows 2003 Server (32-bit and 64-bit), print and scan drivers only

Windows 2008 Server (32-bit and 64-bit), print and scan drivers only

Windows 2012 Server, print and scan drivers only

Mac OS X v10.6.8 or later

Supported print drivers

The HP PCLmS print driver is included on the in-box CD as the default print driver.

Connectivity	Hi-Speed USB 2.0
	10/100/1000
	Ethernet LAN
	connection
	Wireless network
	connection
Memory	128 MB RAM
Control-panel	2-line LCD
display
	Color graphical
	touchscreen

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M125a, M125r,	M125nw,	M127fn, M128fn	M127fp, M128fp	M127fw, M128fw
M125ra, M126a	M125rnw,
	M126nw

	2-digit LED
Print	Prints 20 pages
	per minute (ppm)
	on A4-size paper
	and 21 ppm on
	Letter-size paper
Copy	Flatbed scanner
	supports paper up
	to A4 or Letter-
	size
	Document feeder
	Copy resolution is
	300 dots per inch
	(dpi)
Scan	Scan resolution up
	to 1200 dpi
	Scans in color
Fax	V.34 with two
	RJ-11 fax ports
	Telephone
	handset

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Product views

Product front view

1	2		6
			3
	5	4	7
1	Output bin
2	Scanner
3	Power on/off button
4	Control panel (tilts up for easier viewing and type varies by model)
5	Input tray
6	Document feeder
7	Short-paper extender tool

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Product back view

1

2

3

4

5

6

1Slot for cable-type security lock

2Hi-Speed USB 2.0

3Ethernet port

4Power connection

5Fax "line in" port for attaching the fax phone line to the product

6Telephone "line out" port for attaching an extension phone, answering machine, or other device

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Control panel overview

●M125a, M125r, M125ra, M126a

●M125nw, M125rnw, M126nw

●M127fn, M128fn, M127fp, M128fp

●M127fw and M128fw

●Control-panel Home screen (touchscreen only)

M125a, M125r, M125ra, M126a

2 3 4 5

1

6

7

	11	10	9	8
1	LED display screen		Displays the number of copies, the level of darkness for copies, and the percentage of copysize
			reduction or enlargement. It also shows error codes that alert you of problems that require
			attention.
2	Up and down arrows		Increases or decreases the number of copies, the level of darkness for copies, or the percentage
			of copy-size reduction or enlargement.
			●	Number of copies: Press the buttons for less than one second to increase or decrease by 1
				increment. Press the buttons for one second or longer to increase or decrease by 10
				increments.
			●	Level of darkness for copies: Press the buttons for less than one second to increase or
				decrease by 1 increment. Press the buttons for one second or longer to increase or decrease
				to the maximum or minimum value.
			●	Percentage of copy-size reduction or enlargement: Press the buttons for less than one
				second to increase or decrease by 10% increments. Press the buttons for one second or
				longer to increase or decrease by 100% increments.
3	Reduce/Enlarge copy light		Indicates the copy-size reduction or enlargement feature is active.
4	Darker/Lighter copy light		Indicates the copy-darkness feature is active.
5	Number Of Copies light		Indicates the number-of-copies feature is active.
6	Setup button		Scrolls between the copy settings for number of copies, darkness, and copy size for each job. The
			default option is the number of copies. To change the default settings for all jobs, scroll to the
			setting and then press and hold the button for 3 seconds. When the light is blinking, adjust the
			setting. Press this button again to save the setting.

6 Chapter 1 Product introduction

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7	Start Copy button	Starts a copy job.
8	Cancel button	Cancels the current job, or clears the last setting you made. When the product is in the Ready
		state, press this button to reset the copy settings to the default values.
9	Toner-level status light	Indicates the level of toner in the print cartridge is low.
10	Attention light	Indicates a problem with the product.
11	Ready light	Indicates the product is ready or is processing a job.

M125nw, M125rnw, M126nw

1

2

3

4

5

6

13

7

		12	11	10	9	8
1	Wireless button	Enable/Disable wireless
2	Setup button	Opens the Setup menu
3	Left arrow button	Moves the cursor to the left or scrolls through menu options
4	OK button	Confirms a setting or confirms an action to proceed
5	Right arrow button	Moves the cursor to the right or scrolls through menu options
6	Power on/off button	Turns the product on or off
7	Cancel button	Clears settings, cancels the current job, or exits the current menu
8	Copy Settings button	Opens the Copy Settings menu
9	Lighter/Darker button	Adjusts the darkness setting for the current copy job
10	Number of Copies button	Sets the number of copies
11	Back button	Returns to the previous screen

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12	Start Copy button	Starts a copy job
13	ePrint button	Opens the Web Services menu

M127fn, M128fn, M127fp, M128fp

1

2

3

4

5

6

15

14

7

		13	12	11	10	9	8
1	Start Fax button	Starts a fax job
2	Setup button	Opens the Setup menu
3	Left arrow button	Moves the cursor to the left or scrolls through menu options
4	OK button	Confirms a setting or an action to proceed
5	Right arrow button	Moves the cursor to the right or scrolls through menu options
6	Power on/off button	Turns the product on or off
7	Cancel button	Clears settings, cancels the current job, or exits the current menu
8	Copy Settings button	Opens the Copy Settings menu
9	Lighter/Darker button	Adjusts the darkness setting for the current copy job
10	Number of Copies button	Sets the number of copies
11	Back button	Returns to the previous screen
12	Start Copy button	Starts a copy job
13	ePrint button	Opens the Web Services menu

8 Chapter 1 Product introduction

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14	Numeric keypad	Use the keypad to enter fax numbers or select menu options
15	Fax Redial button	Recalls the fax number used for the previous fax job

M127fw and M128fw

		1
	9	2
	8
		3
	7	4
	6	5

1	Touchscreen display	Provides access to the product features and indicates the current status of the product
2	Help button and light	Provides access to the control-panel help system
3	Power on/off button	Turns the product on or off
4	Right arrow button	Moves the cursor to the right or moves the display to the next screen
		NOTE:	This button illuminates only when the current screen can use this feature.
5	Cancel button	Clears settings, cancels the current job, or exits the current screen
		NOTE:	This button illuminates only when the current screen can use this feature.
6	Back button and light	Returns to the previous screen
		NOTE:	This button illuminates only when the current screen can use this feature.
7	Left arrow button	Moves the cursor to the left or moves the display to the previous screen
		NOTE:	This button illuminates only when the current screen can use this feature.

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8	Home button and light	Provides access to the Home screen
9	Wireless light	Indicates the wireless network is enabled. The light blinks while the product is establishing a
		connection to the wireless network.

Control-panel Home screen (touchscreen only)

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages.

1

2

3

4

5

6

10

7

		9	8
1	HP Web Services button	Provides quick access to HP Web Services features, including HP ePrint
2	Setup button	Opens the Setup menu
3	Wireless button	Provides access to the Wireless menu and wireless status information
		NOTE: When you are connected to a wireless network, this icon changes to a set of signal
		strength bars.
4	Network button	Provides access to network settings and information
		NOTE: This button displays only when the product is connected to a network.
5	Information button	Provides product status information
6	Supplies button	Provides information about supplies status
7	Apps button	Provides access to the Apps menu to print directly from select Web applications
8	Product status	Provides information about the overall product status
9	Fax button	Provides access to the fax feature
10	Copy button	Provides access to the copy feature

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2 Paper trays

●Supported paper sizes and types

●Load the input tray

Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product:

●Solve problems.

●Download software updates.

●Join support forums.

●Find warranty and regulatory information.

You can also go to www.hp.com/support for Worldwide support and other HP products.

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11

Supported paper sizes and types

●Supported paper sizes

●Supported paper types

Supported paper sizes

			NOTE:	To obtain the best results, select the correct paper size and type in the print driver before printing.
Size				Dimensions
Letter				216 x 279 mm (8.5 x 11 in)
Legal				216 x 356 mm (8.5 x 14 in)
A4				210 x 297 mm (8.3 x 11.7 in)
A5				148 x 210 mm (5.8 x 8.3 in)
A6				105 x 148 mm (4.1 x 5.8 in)
B5 (JIS)				182 x 257 mm (7.2 x 10.1 in)
Executive				184 x 267 mm (7.3 x 10.5 in)
Postcard (JIS)				100 x 148 mm (3.9 x 5.8 in)
Double Postcard (JIS)				200 x 148 mm (7.9 x 5.8 in)
16K				184 x 260 mm (7.2 x 10.3 in)
16K				195 x 270 mm (7.7 x 10.6 in)
16K				197 x 273 mm (7.8 x 10.8 in)
8.5 x 13				216 x 330 mm (8.5 x 13 in)
Envelope #10				105 x 241 mm (4.1 x 9.5 in)
Envelope Monarch				98 x 191 mm (3.9 x 7.5 in)
Envelope B5				176 x 250 mm (6.9 x 9.8 in)
Envelope C5				162 x 229 mm (6.4 x 9 in)
Envelope DL				110 x 220 mm (4.3 x 8.7 in)
Custom				76 x 127 mm to 216 x 356 mm (3 x 5 in to 8.5 x 14 in)

12 Chapter 2 Paper trays

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Supported paper types

NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.

●Plain

●HP EcoSMART Lite

●Light 60–74g

●Midweight 96–110g

●Heavy 111–130g

●Extra Heavy 131–175g

●Monochrome Laser Transparency

●Labels

●Letterhead

●Preprinted

●Prepunched

●Colored

●Rough

●Bond

●Recycled

●Envelope

●Vellum

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Load the input tray

NOTE: When you add new paper, make sure that you remove all of the paper from the input tray and straighten the stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.

1.Load the paper face-up with the top forward in the input tray. The orientation of the paper in the tray varies depending on

the type of print job. For additional information, see Table 2-1 Input tray paper orientation on page 15.

2.Adjust the paper guides until they are snug against the paper.

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Table 2-1 Input tray paper orientation

Paper type	Duplex mode	How to load paper
Preprinted or letterhead	1–sided printing or 2–sided printing	Face-up
		Top edge leading into the product

Prepunched

1–sided printing or 2–sided printing

Face-up

Holes toward the left side of the product

Envelopes

1-sided printing

Face-up

Top edge toward the right of the tray, postage end entering the product last

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Tray adjustment for small paper sizes

To print on paper shorter than 185 mm (7.3 in), use the short-paper extender to modify the input tray.

1.Remove the short-paper extender tool from the storage slot on the right side of the input area.

2.Attach the tool to the paper length guide on the input tray.

3.Load the paper into the tray, and then adjust the paper guides until they are snug against the paper.

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4.Push the paper into the product until it stops, and then push the paper length guide in so the extender tool supports the paper.

5.When finished printing on short paper, remove the shortpaper extender tool from the input tray, and then place it in the storage slot.

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18 Chapter 2 Paper trays

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3 Print

●Print tasks (Windows)

●Print tasks (Mac OS X)

●Web-based printing

●Set up HP Wireless Direct Printing

Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product:

●Solve problems.

●Download software updates.

●Join support forums.

●Find warranty and regulatory information.

You can also go to www.hp.com/support for Worldwide support and other HP products.

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19

Print tasks (Windows)

●How to print (Windows)

●Manually print on both sides (Windows)

●Print multiple pages per sheet (Windows)

●Select the paper type (Windows)

●Additional printing information

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1.From the software program, select the Print option.

2.Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

3.Click or tap the tabs in the print driver to configure the available options.

4.Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5.Click or tap the OK button to print the job.

Manually print on both sides (Windows)

1.From the software program, select the Print option.

2.Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

20 Chapter 3 Print

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